University of Exeter Student Community Guide 2019 by University of Exeter

The Student Community Wardensâ&#x20AC;&#x2122;

Good Neighbour Guide

2019ESE046

Design by: University of Exeter, Design Studio

2019/20

communitywardens@exeter.ac.uk

#LoveExeter

Princesshay Shopping Centre

FORE STRE ET

PLEASE ALSO BE MINDFUL OF NOISE WHEN WALKING THROUGH RESIDENTIAL AREAS, OUR NEIGHBOURS REALLY APPRECIATE IT!

WHEN WALKING AROUND THE CITY STAY SAFE - STICK TO WELL-LIT AREAS IN THE EVENING AND WALK WITH YOUR FRIENDS IF YOU CAN.

GE ID BR N L HIL

Harlequins Shopping Centre

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Exeter St Davids

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Exeter Cathedral

John Lewis T rnhay Northe EE R ST Place H D IG

Exeter Central

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The Printworks T LS EL W SID

Clifford House

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Guidhall Shopping Centre B

Exeter Phoenix

Railway line & station

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St James’ Park

James Owen Court

Accommodation buildings Main city centre and shops Bus stops

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Uni-managed residences

Bottle bank (visit: exeter. gov.uk/recyclingbanks for a more detailed list of bottle bank locations). ROAD

POLSLOE BRIDGE

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t it one tha r any blic e r u a d fo t aw np Be mitte hol i y (tha he o r r c T e a l . p ) a d ! e ot r un tre is n nsum is bo cen e you se o h city cat t c efu r s t o thin he fi o wi des t n con e wh est! a thos u rr l c a c in ce lice and a f o P ol, n eve oh alc could Forum to John Lewis 19 mins Forum to St Luke’s 30 mins Forum to St David’s 16 mins Rowancroft to John Lewis 17 mins Duryard to High Street 30 mins St Luke’s to John Lewis 12 mins

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ntpad ts and Exeter Stude t houses, fla ch for studen perfect student ar se u yo ts le ur Studentpad e UK. Find yo Exeter and th y! lodgings in da to d n Studentpa ommodatio house with ad.co.uk/acc tp en ud st Visit: exeter

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Any proble ms or ques tio the Studen ts’ Guild A ns? The lovely peop dvice Unit le in informatio ca n and sup port on a w n give advice, housing q hole host ueries. of The office is on the + 1 Lev there is also a service at el of the Forum and web pages St Luke’s. at exeterg S uild.com/a ee their details on dvice for m contacting them and ore questions. frequently asked

1. Meet your neighbours – pop over and say hello or invite them round for a cup of tea. Get to know them BEFORE you throw a house warming party. Friendly neighbours can watch your house while you’re away and lend a potato peeler! 2. Check your inventory – your landlord should provide you with an inventory (if they don’t, make sure you write your own) so that you can both agree on the initial contents and state of the house! . Read your meters – if your gas and electricity bills are 3 quarterly you’ll need to do this asap so you don’t risk getting charged for the previous tenant’s fuel use. Contact your gas and electricity providers (see contents towards the end of the guide) to give them the reading and ask them to put the names of all the tenants on the bill. Check your meter even if your bills are included!

4.Take date-stamped photos of every room – especially anything that’s not in good, clean condition. This means you’ll have evidence of what the house was like when you got the keys, which could save you trouble later. 5. Do you have the correct bins or have you ‘inherited’ rubbish?? – sometimes students move into a new property with either the wrong refuse bins or no bins at all! Check what you’re entitled to by looking at the refuse section of this guide. New bins can be ordered by contacting the City Council on: 01392 265010. If your bins are already full of waste at the start of tenancy, it is important to ask your Landlord/agent to remove the material. Contact the Student Wardens on communitywardens@exeter.ac.uk for advice on challenging waste issues. 6. Something wrong? – if it’s a dodgy doorknob or a window that won’t shut properly – inform your landlord IN WRITING and keep a copy. List exactly what’s wrong and agree a reasonable deadline for when it should be sorted. 7. Gas Safety Certificate – your landlord is legally obliged to make sure all the appliances in the house are safe. Check you’ve got a copy of this! . Make sure to pay your TV license if you watch TV live on 8 any device or catch up programmes on iPlayer. Unsure if you need one? check: tvlicensing.co.uk

Getting Involved

to meet “Like living in Exeter? Want nts? There’s some of your fellow reside ong than no better way to feel you bel munity. getting involved in the com CV with It’ll seriously build up your employers invaluable experience which things will love. Plus, most of the r Exeter you s ard tow nt cou below can teraward Award too. exeter.ac.uk/exe nect Do you simply want to con or ups gro nity with local commu t: tac con so, If resident groups? ter.ac.uk communitywardens@exe ortunities opp e som Here’s a glimpse of ” for getting involved…

THE COMMUNITY FUND Do you have an idea for a community project? The University’s Community Fund helps support projects that support the key themes of our Community Engagement Strategy. It is open to student societies too. If you have an idea, email Rory Cunningham to discuss your proposal: r.j.cunningham@exeter.ac.uk

The Students’ Guild offers support, advice, academic representation, entertainment and loads of other activities to every student attending the University. Find out more about the Sabbatical Officers for 2019/20 and explore the Students’ Guild at exeterguild.org/societies.

EXETER STUDENT

VOLUNTEERS

Want to get involved with volunteering opportunities? ESV matches students with a project or club that suits their interests and provides them with support throughout their placement. There are a wide range of projects running on and off campus, email esv@exeter.ac.uk or visit Exeter Student Volunteers at exeterguild.org/esv to find out about current projects.

Local Democracy Within the Guild there are over 260 diverse and exciting societies that you can join. With societies ranging from academic to political, musical to cultural, there really is something for everyone! exeterguild.org/societies

sity you During your time at univer vote in to will have the opportunity the /or and il unc the Exeter City Co ns. ctio ele il unc Co y Devon Count UK Plus you can vote in the Parliament ean rop Eu and ent liam Par r student you t tha elections. Ensure voice is heard! e international (Please be aware that som wed to vote in the UK) students will not be allo

To find out more ab out registering to vote visit: aboutmyv ote.co.uk

The University holds two free English language classes per week during term time for the families of international students. Teaching is informal and very flexible, depending on the needs and ability levels of the group. It’s a great way to improve your language skills and meet new people. For more information email sid@exeter.ac.uk

Recycling in Exeter

Your green bins or bo xes are always collected once a fortnight. Make sure you put rec ycling loose in the bin s and don’t contaminate it with an ything that isn’t on the list – or you could be left with the whole lot for another two weeks! For detailed informati on about recycling an d rubbish visit exeter.gov.uk/domest icwaste

TALKING RUBBISH EXETER’S GREEN BINS/BOXES

ecking

App If you down load the iExe te r App you can add your address instantly se and e when you r bins go ou The feature t. remembers your address so you can check again at the touch of a button. This feature w ill also tell you about b ank holiday ch anges. exeter.ac.u k/students /iexeter

•

Cans, tins, foil and aerosols

•

ALL household plastic, including food tubs, bottles with lids, containers, packaging and bubble wrap

•

NO GLASS, LIQUID,FOOD WASTE OR JUICE CARTONS!!!

REMEMBER - You can put out extra recycling beside your green bin on recycling day – but these extra bags must be labelled ‘recycling’ with the first line of your address on the label too.

rm 3 the Unive Every summer in Te waste can be llections so that the to arrange extra co . Look out for rmal collection times collected outside no time. ve’ info. closer to the ‘Students on the Mo ys, how to get rid of on on collection da For more informati a compost bin: an extra bin or even large items, to order cling exeter.gov.uk/recy mmodation on u live in private acco yo if – r be em rem d An domestic waste in OT dispose of your NN CA u yo – us mp ca odation bins! University Accomm

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You can recycle: • ALL paper and card, including magazines, junk mail, envelopes and old notes

ove Students on the Mrsity pays the Council

GREY BINS

There are o ver 60 glass and textile bank sites in Exeter as w ell as 7 carton recy cling banks around the city. Most st udents find it simpler to recycle at th e same time that they go shopping: al l the big sup ermarkets have recycl ing points. Find your n earest recycl ing sites: recycledevo n.org/map

(The stuff that can’t be recycled) When putting out the rubbish remember: • Check where and when your rubbish is collected either by talking to neighbours or by downloading the iExeter App and clicking on the bin icon. • Bins or bags should only be put out after 6pm the evening before collections and before 6am on collection day. You could receive a fine if you put them out too early! • Overfilled black bins (i.e. bin lid sticking up) and extra black bags of rubbish won’t be collected. • Take your bin in after collection. Don’t leave it on the street – this is against the law and can be a real pain for pedestrians. • Look after your bins because you can get charged for new ones. Call 01392 265010 or visit exeter.gov.uk/domesticwaste for advice.

ow? Did you knis the top offence •

e Violent crim nt victims, ffects stude a h ic h w e p ty of all crime nearly 50% p u g n ki a m Devon & tudents in affecting s h Cornwall. theft – whic followed by is is d h T of stu ent • nother 15% makes up a victims.

you ure idents ts s e c k c Ma any in conta e t e r ’ o u ll (s rep olice e). Yo ence g p fer pa e he to t back ime re u mak n r o c o y . e fore laim d th nee ber be ance c num n insur a

So take some simple precautions: •

Know your boundaries, do not drink excessively or engage in anti-social or abusive behavior when you’re out socialising.

•

Keep alert of your surrounding and stay together with friends when possible.

•

Never hesitate to call for help! If something feels wrong, get yourself away to safety, shout loudly for help and call the police.

•

Keep your possessions on you and out of sight, do not leave valuable items alone and lock doors!

DID YOU KNOW many laptops and other valuables are stolen from study areas each year, if you want to keep your stuff, learn to keep it safe!

Y R A L URG

B •

Opportunist thieves know student houses are prime targets, often with unlocked doors or students who are out or away!

“I had my la p t o p n ic la s t ye ke d ar - so meone opened ju s t my u n lo c ke d g f lo o r b rou edroom w in d ow n d g r abb e d it . I t and w a s n ’t m a r ke s e c u r it d and I y h a d lo a per son ds of al stuf f on th in c lu d ere – in g my d is s e r t a t io n … 3 r d Ye a ” r S tu d e nt

Always lock your windows and doors! Sounds obvious but if you don’t then you’re more likely to be burgled and your insurance won’t cover you.

•

Keep valuables out of sight, away from windows or doors and never leave them on your car seat. Don’t advertise your valuables to the local burglar!

•

Security-mark your valuables. Write on your name and HOME postcode with a UV pen or ask your Community Warden for a markup pack. Register your items for free at www.immobilise.com – so they can be traced back to you.

•

Don’t keep spare keys ‘hidden’ anywhere obvious! That includes the shed and garage as well as the disused flowerpot by the front door.

Insurance will often not cover if you don’t do the above!

ing help me or gett ri c g in rt o Rep an ever. is easier th You can: ne 101 e.uk or pho

dc.polic rs to most Email: 101@ find answe d n a e lin n police.uk Report o n-cornwall. vo e d t r all the a s n questio wall Alert, fo rn o C d n a at p to Devon n and help • Sign u e informatio m ri c , ts n ve latest e olice.uk 999 first! alerts.dc.p always call y c n e rg e m • In an e

• •

ays student Over the holid lnerable to vu be houses can ves come to burglary. Thie they know as s student area occupied, un be n te they’ll of s le with you, so take valuab cure storage se in put them to look after or ask a friend em th .

STAYING SAFE always best to be safe city, but it’s a lly … ra ne ge is Exeter some precautions dangers and take ial nt te po of e ar aw

DODGY DRINKS • Don’t leave your drink

unattended and never accept a drink if you haven’t seen it being poured/opened.

• DID YOU KNOW? drink ‘spiking’

SEXUAL CONSENT

includes the act of adding alcohol (not just other unwanted chemicals) to a drink.

University is a time for new experiences and fun, however when you or someone says no, then it means no. Always remember:

• Consent is required by both parties or else it could be •

RAPE and you could find yourself in trouble or becoming a victim. You should never feel scared, ashamed or worried to speak to the police. You can get advice and support from us at any time (see contents towards the end of the guide).

WALKING HOME The best way to stay safe at night is to stick with your friends. It happens rarely, but students have been attacked walking home alone. Always remember:

• During darkness you are safest in well-lit and busy areas. Avoid badly lit car parks, underground walkways and open areas.

• Cover up expensive-looking jewellery, mobile phones, keys, cash and cards.

• Get a taxi – save some cash for the end of the night so

you can be brought straight home - it’s much safer. Please be aware that official taxis will display a green or yellow license number.

• If you find yourself in trouble the best form of defence is to get away and head towards busier areas.

• If you are trapped bring attention to yourself and make as much noise as possible by shouting or screaming.

• CALL 999 as soon as it is possible to do so and never feel ashamed to report something.

B S A & e s Noi-siocial behaviour) (Ant

ly which causes or is like ehaviour by a person t no s son ASB is defined as “B per re mo e or alarm or distress to on to cause harassment, ld as the person”. of the same househo and Social t 2003 & Police Reform Ac r (Antisocial Behaviou 1). Responsibility Act 201 ea dents living in Exeter hav t the vast majority of stu tha is s ber of students new od num go all The ghbours. Only a very sm nei ir the with p shi including the tion really positive rela rsity or other agencies, rvention from the Unive inte in ult res t tha ns raise concer Police. facts: aware of the following us it is important to be When living off-camp have consideration and dents are expected to s clearly state that stu tion ula reg t duct issues that occur den con Stu • y can, and do, explore rsit ive Un The s. our respect for neighb ndaries. outside the campus bou disturbances. es off-campus to explore attend student premis can rol Pat ate ance from Est • reporting noise/disturb d a surge in students nce erie exp ore has bef y s rsit our • The Unive consult with your neighb city. It is important to the in ties per pro er oth dent neighbours! al – including your stu organising a party/soci really impact on n Police cautions, can ed but arrests, and eve est arr get getting a job, it ely of s rar ts nce • Studen not only harm your cha can tion vic con l ina your CV. Having a crim travel to other countries. r ability to volunteer or can even impact on you their services for panies and DJ’s offering rise in promotion com a d nce sometimes erie can exp ent has ipm • Exeter use of such equ g sound equipment. The of re izu /se tion vic con house parties or lendin d to statutory the council and can lea er. require licensing from eth tog victed s (and the DJ’s) are con equipment. Often tenant

“I ha d my speak decks ers an tak Coun en by the C d c ity il bec made ause too we didn’t much noi se an consu d neigh lt wit bours h the – I ha that t d no i he Co d u sound ncil could ea seize equip Secon ment !” d Ye a r Stud ent

Don ’t t your aint CV!

PARTY* TOP TIPS

s or any gathering likely to generate noise. Please note that the ‘party’ advice below also refers to pre-drinks, after-partie area. Lack of planning would be factored residential mixed a in idea good a NEVER are gatherings ’ ‘unplanned ‘Ad-hoc’ or wrong. go things if University the by made be might that decisions into any disciplinary

Consult your neighbours Don’t just ‘tell’ your neigbours you are having a party, talk with them in advance, and good notice. If you cannot speak with neighbours living around you, write a short letter 3-4 days before. Describe when your party will start and finish and give them the number of someone to contact if they have any problems with your plans. If your neighbour has your number they are much more likely to come to you if there is a problem, rather than the Police

Bad vibrations A booming bass on your sound system really can travel further than you think. Keep things sweet with your neighbours by moving all TVs, speakers and sound systems away from the walls and lowering the bass-level.

Keep it inside Keep it inside and close the windows and doors. It can make all the difference.

Party at the weekend There’ll be more people free to come, fewer complaints and less sleep deprivation all round. Remember those who have to get up early for work and friends who may have essay deadlines or exams. Remember partying on a Sunday night is NOT the weekend.

DJ’s and Speaker Hire In the vast majority of instances – DJ’s and speaker systems are not appropriate for domestic parties, even if they do offer you soundproofing.. Temporary soundproofing is unlikely to be sufficient to control noise and this could lead to complaints from neighbours. The more neigbours that complain about excessive noise the more likely the prospect of conviction.

Watch out for gatecrashers As far as landlords are concerned, you’ve rented the house so you are the ones who’ll be held responsible if anything gets damaged… If gatecrashers enter your property and you have concerns, ring 999. Be aware that if you ‘ignore’ uninvited guests and they do something wrong/ illegal on your property, you could be liable.

Use of Social Media and Event Organising Apps Take care, if you are organising a party via social media. Only include those people you really want to attend. If you are organizing a party large enough to require an event planning App the party is likely to be too big for a residential property so consider holding it at a professional venue. It is not just students who make a noise! The council can dish out Noise Abatement Notices, fines and even prosecutions to combat unruly noise from any resident! If you are being troubled by excessive noise you can call 01392 265147 for advice.

CAUTION Student sports clubs and societies! – if you hold an official club social (even pre-drinks) at a private address, you could get into serious trouble with the University or the council. Larger socials are much more likely to trigger more complaints. If things go wrong – society members and ALL registered tenants will be called to a disciplinary. Holding your social in town (or an official on-campus space) will be less risky.

All aboard!

Cars and parking

strongly advise you llenge at Exeter and we reside within the city Car parking is a real cha staff or students who king on campus for new par no is ham and St Luke’s re eat The . Str car The a not to bring available in the vicinity. is g kin par pus s are high. cam offtre and parking charge boundary and hardly any distance of the city cen g lkin wa y eas hin wit erately. campuses are located park safely and consid ase ensure you always ple ter Exe lly, as to efu car car a ng terms and conditions If you DO decide to bri advise you to read the we king mit par per ut g abo kin par tion If you have a resident’s mits. For general informa nent withdrawal of per ma e per pag the b in we ult this res tion of any breach can dents off campus’ sec view the ‘Parking for stu regulations in the city N s/carparking exeter.ac.uk/student W S

HERE ARE SOME GREAT ALTERNATIVES TO HAVING A CAR… 0 Kilometres Miles 0

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Whether you’re heading from campus to the cathedral grounds or from the shops to seashores. With fantastic cycle routes and ample cycle parking city wide, you can get almost anywhere in Exeter by bike! It’ll save you time and money too! Railway with train

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g t an y n ace s he d e ot wa njo tak to e y. y th oa e ch Ex st £ p

Cycle support

Fa th ncy e Th be a tr Ex ere ac ip h? to by eter are pu , a lot

The University’s Sustainability team hosts regular events, discounts and support to keep your cycle safe and in good shape. Monthly ‘Dr Bike’ sessions hosted on campus by a professional mechanic, offer free safety checks to all University members. DON ’T you c BE DIM: i Advice on cycle purchasing, cycle routes and handy hose f to pleas e ens cycle, discounts is regularly circulated to members of the ure y are ro ou ad leg al wi Unicycle mailing list: Join.unicycle@exeter.ac.uk. For front th and r e information on these events and the support available lights ar . to people cycling email sustainability@exeter.ac.uk

W try hy n ut a d ot by ay are lo bu ev ts o on f g s? , so re eb a us wh t pl

You can get 1/ 3 off tickets w ith a Young Person ’s Railcard 16-25railcard. co.uk! So ge t away from essays fo r the day and explore what the Sout h West has to offer…”

Exploreco: nnected to a variety

Double Lock

s Inn

well g The city is and cyclin ee walking fr ce affi th tr r f o u prefe whether yo t o n routes so, y h e, w e or seasid countrysid e area. We th re lo p d ex get out an ith the Exe w d starting along recommen utiful route ail – a bea ting ec n n Estuary Tr co y the estuar f o es d uay. si Q both to Exeter d Dawlish an ion th u at o rm Exm for info ldevon.info Visit trave ion. and inspirat

Tra by vel De tra ling vo in i n n

Choosing to travel around on foot or by bike is a great way of keeping active and enjoying the health and wellbeing benefits that physical activity brings. It also saves money and helps to reduce local congestion and air quality issues.

Get active

Useful websites

exeter.ac.uk/sus tainability/travel – find out all you need to know about travelling to, from and between the Exete r campuses.

cyclestreets.ne t – plan your rou tes from A to B by bike using their UK-wide cy cle journey planner system.

stagecoachbus .com – find a tim etable, plan your journey or bu y your tickets on line for bus travel around De von and beyond .

nationalrail.co.u k – book in adva nce for cheap train tickets. Or go with friends and grab the group discount.

To Turf Lock , Starcross and Dawlish

Bus

If you have the week’s shopping to carry, or want to avoid the rain

catch one of the regular buses which run from the city centre

to the Streatham and St Luke’s campuses. The University-

funded D bus service runs from morning until late at night every

15 minutes from Monday to Saturday and every 30 minutes on

Sundays. You can purchase a discounted Unirider season ticket

online at www.buymyunirider.com or check out exeter.ac.uk/

sustainability/travel/buscoach for more information.

now but the ems far away We know it se be time to on and it’ll so year will fly by ere are some use again. H leave your ho d before… fle ose who’ve hints from th

Change your address 2-3 weeks before the move so you don’t miss out on any essential post. You could have your mail re-directed or leave the next residents your new address so they could forward post on.

2. Unsubscribe the gas, electricity, water, phone etc. otherwise they’ll keep charging you. Try to call them as soon as you know your moving out date and take meter readings on the day you leave. 3. Check the photos from when you moved in to ensure that everything is still in order. This includes going through the house inventory. 4. Too much stuff? Old pots and pans you don’t need? There are collection points in University managed accommodation at the end of the year. Alternatively, take your items to one of Exeter’s many charity shops. 5. Good clean fun! Book a day with all your housemates to clean up and put furniture back in the right place before you move. Leaving it all for the last person is not what you want to do! But remember – at the end of term use your ‘Students on the Move’ stickers to make sure that you don’t get fined for putting your rubbish out after collection. Email communitywardens@exeter.ac.uk to place an order. If you missed the last bin day or want other advice go to exeter.gov.uk/recycling. 6. Speak to the landlord to set up an inspection date when you are still around to inspect the house together. 7. RETURN YOUR PARKING PERMIT! – If you do not return your parking permit the next tenants for your address will not be able to apply for one. Please ensure that you liaise with your Landlord or letting agent about parking permit returns before you leave!

USEFUL UNIVERSITY CONTACTS

Estate Patrol: for issues connected to security on campus and to investigate noise/disturbances in private student accommodation: 01392 723999

Students’ Guild VP Welfare and Diversity: vpwelfare@exeterguild.com

Guild Advice Unit: free and impartial information and advice on a range of issues: email advice@exeterguild.com

Nightline: Completely confidential and anonymous student-run listening and information service: The number is on the back of your student cards (8pm-8am every night during term time) or email exeternightline@gmail.com

Chaplaincy: for a directory of contact numbers for various faiths 01392 723649 exeter.ac.uk/chaplaincy

Student Community Wardens: for highlighting non-emergency community issues direct to the University or to schedule a meeting with your Student Community Wardens: 01392 726252 communitywardens@exeter.ac.uk

OTHER CONTACTS

Police Emergencies:

Police Non-Emergencies:

Fire Service Emergencies:

999 101 999

Fire Service Non-Emergencies:

(community safety) enquiries: 01392 872288

Medical Emergencies: NHS Direct:

999

for health advice and Information: 111

University of Exeter Student Health Centre: 01392 676606

Electricity: to find out your supplier: 0845 330 0889

Gas: to find out your supplier: 0870 608 1542

Water: to set up an account: 0800 169 1144 an existing account: 0800 169 1133

Environmental Health:

if you are bothered by ongoing noise from premises that requires investigation: 01392 265147

Exeter City Council’s Cleansing Services: for missed bin collections, to request additional bins or to make recycling enquiries: exeter.gov.uk/domesticwaste

Exeter City Council’s Flytipping Service:

for removing rubbish that you think is the result of flytipping: cleansing@exeter.gov.uk