100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Average Satisfaction Level 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
100%
90%
Freshman 80%
70%
60%
50%
Average Satisfaction Level
I feel comfortable and at home in my room.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I feel safe and secure inside my building.
100%
98%
96%
94%
92%
90%
88% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I feel safe and secure walking to and from my residence hall. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I feel comfortable living on my floor/wing. (Prior to 2003: "There is a feeling of unity and cohesion on my floor.) 100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
There is a feeling of community in my residence hall.
100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I am able to study in my room during the school week.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Overall, I am satisfied with the living conditions in my residence hall.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Residence Hall living has enhanced my university experience. (Prior to 1999 "university experience" was "academic experience.")
100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Service provided by the front desk staff in my residence hall is helpful and friendly. (After 2001 responses are the average of DAY and NIGHT questions.) 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Service in the Res. Life, Housing & Food Service office is efficient and helpful. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I feel the staff in the Downunder CafĂŠ is helpful and friendly. (Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food service operations.") 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I feel the staff in retail food operations is helpful and friendly. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Hallways and lobby areas are cleaned adequately.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Bathrooms are cleaned adequately.
100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Service requests for my room are handled efficiently and effectively. (Prior to 2003 the question was, "Building maintenance service in my hall is efficient and effective.")
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
I am satisfied with my RA's job performance. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
07
08
I feel comfortable approaching my Resident Director with a question or concern.
100%
90%
Yes, I know who my RD is. No, I don't know who my RD is.
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
My RA is sufficiently visible and available. (Prior to 2003 "visible and available" was "available.") 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
My RA is concerned about my welfare. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
The Residence Hall Association (RHA) and Hall Council represent my interests well. (After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.") 100%
90%
80%
70%
60%
50%
40%
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
The policies and procedures are upheld consistently on my floor. (Prior to 2003 "upheld consistently" was "enforced fairly.") 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Adequate opportunities exist to attend social activities in my hall.
100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Adequate opportunities exist to attend educational programs in my hall. (Prior to 1998 "educational program" was "academic activities.")
100%
90%
80%
70%
60%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Food quality in the Downunder Cafe meets my expectations. (Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food service operations.") 80%
70%
60%
50%
40%
30%
20%
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
The hours of the Downunder CafĂŠ/ D-C Store meet my needs. (Prior to 2003: "Crossroads is open when I want it to be.")
80%
70%
60%
50%
40%
30% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
How satisfied are you with the availability of vegan/vegetarian options in the DC?
90%
80%
70%
60%
50%
40%
30% '03
'04
'05
'06
'07
'08
'09
Retail food quality meets my expectations.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Options for use of FoodBucks meet my needs. 100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Lobby, TV, and study areas are furnished adequately.
100%
90%
80%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Computer connectivity in my room meets my needs. (Prior to 2003 "Computer connectivity" was "Computer labs and/or computer connectivity.")
100%
90%
80%
70%
60% '00
'01
'02
'03
'04
'05
'06
'07
'08
'09
My RA is sufficiently visible and available.
I feel safe and secure inside my building.
(Prior to 2003 "visible and available" was "available.")
100%
100%
98% 96%
90%
94% 92%
80%
90% 70%
88% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
The policies and procedures are upheld consistently on my floor.
My RA is concerned about my welfare.
(Prior to 2003 "upheld consistently" was "enforced fairly.")
100%
100%
90%
90%
80%
80%
70%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'96
'09
'97
'98
'99
I am satisfied with my RA's job performance.
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'06
'07
'08
'09
Hallways and lobby areas are cleaned adequately.
100%
100%
90%
90%
80%
80%
70%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
The Residence Hall Association (RHA) and Hall Council represent my interests well.
Adequate opportunities exist to attend educational programs in my hall.
(After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.")
100%
(Prior to 1998 "educational program" was "academic activities.") 100% 90%
90% 80%
80%
70%
70% 60%
60%
50%
50%
40%
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'96
'09
'97
'98
'99
The hours of the Downunder CafĂŠ/ D-C Store meet my needs.
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'06
'07
'08
'09
'08
'09
I feel comfortable living on my floor/wing.
(Prior to 2003: "Crossroads is open when I want it to be.")
(Prior to 2003: "There is a feeling of unity and cohesion on my floor.)
80%
100%
70%
90%
60%
80%
50%
70%
40%
60%
30%
50% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'96
'97
How satisfied are you with the availability of vegan/vegetarian options in the DC? 90%
'98
'99
'00
'01
'02
'03
'04
'05
Service in the Res. Life, Housing & Food Service office is efficient and helpful. 100%
80% 70%
90%
60% 50%
80%
40% 30%
70% '03
'04
'05
'06
'07
'08
'09
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
Computer connectivity in my room meets my needs.
There is a feeling of community in my residence hall.
(Prior to 2003 "Computer connectivity" was "Computer labs and/or computer connectivity.") 100% 100% 90% 90% 80% 80%
70%
70%
60%
50%
60% '00
'01
'02
'03
'04
'05
'06
'07
'08
'96
'09
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'07
'08
'09
Options for use of FoodBucks meet my needs.
Retail food quality meets my expectations. 100%
100%
90%
90%
80%
80%
70%
70% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
'96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
70%
60%
50%
40%
Male
30%
Female
20%
10%
0% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
80%
70%
Freshman
60%
Sophomore
50%
40%
Junior
30%
Senior
20%
Grad/Prof/Other 10%
0% '96
'97
'98
'99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
African American/Black
80%
Asian American/Asian
70%
60%
European American/ White
50%
Latino American/ Hispanic
40%
Native American 30%
Pacific Islander
20%
Multi Racial
10%
0% '99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
Other
100%
90%
80%
Heterosexual 70%
60%
Gay/Lesbian/BiSexual
50%
40%
30%
No Response
20%
10%
0% '99
'00
'01
'02
'03
'04
'05
'06
'07
'08
'09
100%
Physical Disability
90%
80%
70%
Learning Disability/Attention Deficit Disorder
60%
50%
Psychological Disability
40%
30%
20%
No Disabilities 10%
'09
'08
'07
'06
'05
'04
'03
0%
70%
60%
Strong Religious Beliefs 50%
40%
No Strong Religious Beliefs 30%
No Response
20%
10%
0% '03
'04
'05
'06
'07
'08
'09
Involved in Campus Organizations
60%
55%
50%
45%
40% '00
'01
'02
'03
'04
'05
'06
'07
'08
'09