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WE ARE ALL HERE TO HELP
You have made an important decision to enter higher education and to join us at the University of Wolverhampton.
We understand this represents both a significant personal and financial commitment, so we offer a wide range of outstanding support and expertise to help you make the most of your time at University.
The main thing to remember is that you are not alone. Each year, approximately 7,000 students join this University and each of them will be going through the same anxieties and concerns as you. We are here to ensure that your transition into and through higher education is as smooth as possible. If in doubt, ask – no question is too small or too silly (and you probably won’t be the first to ask it).
REQUESTS FOR COURSEWORK EXTENSIONS AND EXTENUATING CIRCUMSTANCES
If you experience an illness, or other serious personal difficulty, which prevents you from completing an assignment, you may request an extension, through e:Vision, to the submission deadline. A maximum of seven days’ extension will be granted if your claim is considered valid.
Where your illness or personal difficulty is so serious that you consider your performance in one or more modules has been affected, or you are unable to attend a formal examination, you should make a claim for extenuating circumstances through e:Vision before the assessment date. If your claim is accepted you will normally be offered the opportunity to take assessment as if for the first time (with no grade penalty) within the current year. Retrospective applications will not be considered.
LEAVE OF ABSENCE
If you experience problems, whether medical or personal, which will affect your ability to study for an extended period (ie. more than a couple of weeks), you might want to consider applying to the University, through e:Vision, to take a temporary break from your studies in the form of a Leave of Absence. This can be for a minimum of one and a maximum of four semesters (2 years).
EXPECTANT MOTHERS AND PARENTAL/ ADOPTION LEAVE
The STAR Office will be able to offer advice if you become pregnant and/or need to take parental/adoption leave during your studies.
For more information, visit: wlv.ac.uk/star or email us at: internationalTNE@wlv.ac.uk
SKILLS FOR LEARNING
Take advantage of the range of options to develop your skills such as: • finding and accessing key texts • locating research articles and using key databases • referencing and managing the information you find • help with Word, Excel and PowerPoint.
Whether you’re coming to us straight from school or returning to study, we can provide you with opportunities to refresh your academic skills. For more details, check out the Skills for Learning website: wlv.ac.uk/lib/
skills
STUDENTS’ UNION
The University of Wolverhampton Students’ Union is here for all students – whether you’re from the UK or abroad. The Union can provide lots of independent advice and support and an online communication facility to help you along the way.
Discover more at: wolvesunion.org/adviceandsupport
ALUMNI
As a graduate of the University of Wolverhampton, you are automatically a member of our WLV Alumni Association: a global network of over 120,000 graduates in more than 130 countries.
We are always on hand to offer you a lifelong source of support that will help you achieve your personal and professional aspirations.
Our aim is to create a mutually beneficial relationship with our graduates. As part of our University-wide WLV Alumni Association, we have set up overseas associations to help you reconnect with us and your fellow alumni, no matter where you are in the world.
To find out what support is available to you in a few years’ time, visit:wlv.ac.uk/alumni
20% DISCOUNTS!
The University offers a generous 20% loyalty discount to students progressing from an undergraduate programme to selected postgraduate programmes*.
YOUR OPINIONS MAKE A DIFFERENCE
We listen to all student feedback carefully to help us to improve your student experience. We are always trying to improve our services – so we welcome your suggestions and opinions. Look out for comment cards and suggestion boxes at Learning Centres, catering outlets and other places – or email us with your suggestions at: opinions@wlv.ac.uk
COMMITTED TO GETTING IT RIGHT!
The University is committed to high standards of service and over the course of your studies you will have many opportunities to give us feedback on your experience. Occasionally, however you may feel that this is not sufficient to address a concern you have and you may wish to raise a complaint.
The University takes all complaints seriously. Many are resolved quickly and informally between the parties concerned and we recommend you raise your concerns early on when a problem arises. Dealing with a problem early may prevent the problem from getting bigger and harder to resolve.
However where an informal resolution is not possible the Conduct and Appeals Unit is there to provide an effective and efficient service, enabling complaints to be resolved without recrimination and in a confidential manner. To find more information on the policies and procedures relating to complaints, visit:
wlv.ac.uk/conductandappeals
You can email us at:
