University of Chester - International Handbook

International Student Handbook

Welcome

International Student Handbook

Welcome to the University of Chester

We are delighted to welcome you to our vibrant and diverse community. This handbook is your guide, packed with essential information, tips, and resources to ensure an incredible university experience.

The Student Experience Team, based within Student Services are here to support all students throughout their university journey. Working with students, the team have developed this handbook to help you make the most of your experience at the University of Chester.

We understand it can be challenging to adjust to life in the UK, don’t hesitate to reach out to us at studentexperience@chester.ac.uk. if you need support.

We’re happy to answer any questions you may have and can signpost to the relevant support you need.

Welcome to our community!

The Essentials

Checklists

Visas and Enrolment

Accommodation

Opening a Bank Account

Transportation

Student Tips

Term Dates

Healthcare

Pregnancy and Parenting

In an Emergency

Studying at the University

Personal Academic Tutor

University of Chester App

Technology

Libraries and Study Spaces

Academic Conduct

English Language Support

Understanding your Timetable

Community and Culture

Settling In

Student Race Advocates

Chester City

Chester Students’ Union

Chaplaincy

Sport and Active Lifestyle

International Student Handbook

The Essentials

International Student Handbook

International Student Checklist

Before

you Arrive in the UK

† Inform the University of Chester of your Visa Application Outcome: Once you receive your visa application result, inform the University of Chester using the CAS Shield system.

† Inform the University of Chester of your Arrival: After booking your flight, provide your arrival details via the CAS Shield system.

† Book Your Accommodation: Secure permanent accommodation prior to travelling to the UK

† Insurance: Take out an insurance policy to cover personal property and travel costs. Use comparison websites like Money Supermarket to find the best rates.

† Financial Provision: Ensure you have enough funds to cover your cost of living during your time in the UK. Be prepared for potential increases in costs during your time here.

† Pay Remaining Tuition Fees: You must have paid at least £8,000 of your tuition fees before you can enrol. You must have started this transaction before you leave your home country. You cannot enrol or open a UK bank account before making this payment.

† Complete your enrolment: Online enrolment is a mandatory process that you should complete before you travel to the UK.

† Upload your Photograph: All new students must upload a photograph for their student ID card in advance of their arrival.

† After you Arrive in the UK

† Attend an International Student Welcome Event: attend in-person and present your passport to get fully enrolled and collect your student ID card.

† Register with a GP and Dentist: You should complete this registration as soon as you know your term-time address.

† Open a bank account: The University of Chester is a cashless campus, so it is advised that you open a UK bank account as soon as possible.

† Join the International Student Community on MS Teams – this is an online community to ask questions, meet fellow students and find out what’s going on for International Students.

† Connect to the University Wi-Fi: To join UoC Wifi you will need to use your username: student number and password: Cheyyyymmdd (capital C followed by the year, month, and day you were born)

† Download the University of Chester mobile app: The app displays your timetable, deadlines, alerts, and more on one page. Download it after you have completed online enrolment.

† Follow Student Shoutout on Social Media: The app displays your timetable, deadlines, alerts, and more on one page. Download it after you have completed online enrolment.

† Get Involved: Explore your new community, join a sport or society and make sure you visit Chester Students’ Union to find out more about how to get involved.

International Student Handbook

Visas and Enrolment

It is important to attend induction sessions and classes as soon as you arrive in the UK. Your next priority is to complete your enrolment before the deadline. There are three steps to enrolment:

Enrolment Process

1. Online Enrolment: Complete the form and submit a photo for your student ID. An email with a link to eVision will guide you.

2. Tuition Fee Payment: Pay at least 50% of the remaining tuition fee before leaving your home country. University account details for bank transfers are provided.

3. Present Immigration Documents: Book an appointment with the Visa and Compliance team to present your visa, passport, and UK address.

Important Reminders

• Deadline Compliance: Ensure all steps are completed by the coursespecific deadline. Contact international@chester.ac.uk if you encounter issues.

• Address Updates: Update your UK address in eVision if it changes after enrolment.

Attendance Requirements

• Student Visa Attendance: Attend at least 80% of sessions and record attendance using the Chester App.

• Absence Notification: Email studyvisa@chester.ac.uk if you cannot meet the 80% attendance

requirement or will be absent for two weeks or more.

Visa Information For Master’s Students

• Visa Extensions: Master’s students cannot extend their student visas. Plan accordingly for any deferrals or resubmissions.

• Graduate Visa Eligibility: Complete your full degree on time to ensure eligibility.

Useful Resources

• UKCISA Visa Advice and Support

• University of Chester Guidance on Fees and Finance

International Student Handbook Accommodation

Pre-Arrival Accommodation Arrangements

It is crucial to arrange accommodation before arriving at your study location. Ideally, this should be permanent accommodation. However, if that is not possible, please secure temporary accommodation, such as a hotel or a room through websites like Airbnb.

The university is unable to provide housing if you arrive without prior arrangements. All university-owned accommodations are for single occupancy only; therefore, we cannot accommodate families or couples.

If you arrive without accommodation, we have an ‘Emergency Accommodation Guide’ you can use to find temporary lodging.

Types Of Accommodation

Private Providers/Landlords

If you are seeking accommodation through private providers or landlords, whether shared or single occupancy, consider the following websites.

• Zoopla

• OpenRent

• RightMove

• Spareroom

You can use the filters to match your budget and preferences for weekly or monthly rent. These options are

available in Chester, Birkenhead, Warrington, and other nearby areas.

University of Chester Student Accommodation

Availability in University-owned accommodation is limited and not guaranteed. Email the Accommodation Team at accommodation@chester.ac.uk to apply.

Caution: Be wary of platforms like Facebook Marketplace and Gumtree, as they are not regulated and have higher scam risks. Always insist on viewing the accommodation in person before making any payments to avoid fraud.

Financial Considerations

• Landlords often require a month’s rent as a security deposit and a UK guarantor. A UK Guarantor, such as a UK-based parent or close relative, agrees to pay your rent if you do not. The university cannot provide a guarantor.

• Full time students who have enrolled are eligible for a Council Tax Exemption Certificate which covers the academic year. A private landlord or your local council may request proof of Council Tax exemption from you. Once you have completed your online enrolment a Council Tax Exemption Certificate will be automatically generated and will be available for you to access and print at any time via Evision.

• Some accommodation contracts include bills. If your contract does not include bills, it is important to ensure you budget for rent, utilities (like gas and electric), and other expenses.

Furnishing And Essentials

Some accommodation come fully furnished and others come without any furniture. It is important to check this when acquiring accommodation. Either way, you should budget for essentials like bedding and kitchen equipment.

For detailed information and guidance on housing, please refer to our accommodation guide.

Useful Resources

UKCISA Advice on Living in the UK

Top Universities Accommodation Guide

Accommodation Fact Sheet

Council Tax Exemption Letter Guide

International Student Handbook

Opening a Bank Account

Requirements to open a bank account as an International Student vary by provider. Some banks even allow you to apply from overseas before you arrive in the UK. Typically, you’ll need to provide at least one of the following:

• Passport, travel document, or National Identity Card

• Student visa or biometric residence permit (BRP)

• A letter from your university confirming your place on a qualifying course – you can download your bank letter here

• Bank statements showing your full name, current address, and recent transactions

• Utility or local authority tax bills showing your full name and current address

Most banks offer online application processes, but they also have local branches you can visit or call. Research which bank and type of account best suit your needs.

Banks that offer accounts for International Students include:

• HSBC

• Lloyds Bank

• NatWest

• Santander

• Royal Bank of Scotland

• Monzo

• Revolut

Why Open a Bank Account in the UK?

• Avoid currency conversion fees when making purchases or withdrawing money.

• Easily access your money if your account gets locked, you lose your card or forget your PIN.

• Employers will need to pay you through a UK bank account if you have a part-time job.

• Set up direct debits for recurring payments such as rent and phone bills.

• Avoid dealing with fluctuating currency rates.

Important Note

The University of Chester is a cashless campus, so you’ll need a UK bank account and a working bank card as soon as possible to avoid any extra stress when you begin your course.

Useful Resources

Top UK Bank Accounts’ https://www.savethestudent.org/ international-students/top-internationalbank-accounts-uk.html

International Student Handbook Transportation

Train services

In the UK, most cities and towns have their own train station. All our sites are located just a short distance away from local train stations.

From each learning site, the walking time is:

• Chester Train Station to Exton Park –20 minutes

• Chester Train Station to Kingsway –20 minutes

• Chester Train Station to Queens Park – 17 minutes

• Chester Train Station to Wheeler –18 minutes

• Warrington Train Stations to Remond House – 9 minutes

• Warrington Train Stations to Time Square – 10 minutes

• Birkenhead Central Station to University Centre Birkenhead – 9 minutes

Train services are an easy and affordable way to travel and can be a good transport link to explore the rest of the country. You can purchase tickets online on sites include TrainLine or at the train station, however purchasing tickets in advance can save you money.

Railcards

By investing in a Railcard, you can save up to 1/3 off the cost of train tickets for every journey you make. You can get a Railcard in digital or physical form, and you must take it with you on all journeys when claiming the discount in case you are asked to show it.

Bus Services

There are also buses which are a costeffective way of traveling around the North West of the UK. However, travelling by bus may make your journey longer, so please factor this in when commuting to our sites.

Bus and train tickets can be purchased from the corresponding apps and websites.

Taxis

If you’re arriving into Liverpool or Manchester airports, the most convenient option is to book an Uber or taxi. When booking a taxi, it is best to book in advance for the cheapest rates. We would recommend booking with KingKabs. This option is not recommended for travel from other airports.

Useful Resources

UKCISA - Travel and transport in the UK

International Student Handbook Student Tips

Find Your Food!

We know British food could use a bit more seasoning… but don’t worry! You can find food from your home country throughout the UK. Discover your home comforts using our Shop Smart page in the International Student Toolkit. Here, you’ll find links to local international supermarkets across the Northwest of the UK. If you find any that aren’t on the list, please send the details to studentexperience@chester.ac.uk.

Student Shout Out

Student Shout Out is the university’s dedicated student communications channel. Throughout your time at the university, you’ll receive weekly newsletters in your student inbox, along with special monthly International Student Shout Out emails packed with useful information and news for you as an International Student. Please read these as they contain important updates that may affect your studies.

You can also find the latest news, events, and opportunities on the Student Shout Out platform. This site offers valuable information about the various support services available at the university. Stay connected by following them on social media:

Arriving at Lectures/Events

It’s important to arrive at your lectures and events on time. In the UK, there’s an unwritten rule about arriving 5-10 minutes before the start of any event or activity. So, if your lecture is scheduled to start at 9am, aim to arrive by 8:50am. The lecture will begin promptly at 9am.

Arriving late to a lecture can impact your ability to check in, which will affect your attendance record and your visa. Please keep this in mind when planning to attend events and lectures.

Security on Campus

For your safety, please wear your lanyard, which displays your student ID, when on any of our sites. This helps us keep our students, staff, and campuses safe and secure.

University Term Dates

Term Dates

• You can find information on term dates for Undergraduate and Postgraduate Programmes by clicking here.

• For details on official vacation dates during which International Students can work full-time, please click here.

• Please plan your travel during the official vacation dates, as you should remain in the UK during term-time.

International Student Handbook Healthcare

In the UK, the National Health Service (NHS) is the system that residents use to access both physical and mental healthcare services. Most healthcare services are free at the point of use, but some procedures may require additional payment.

If you are a full-time International Student studying in the UK for longer than six months, you are eligible to use NHS services.

If you are studying for a period of less than six months, you will not be eligible to use NHS services. If this is the case for you, it is advised that you take out private health insurance cover during your stay, as you will be liable for NHS charges for any treatment you receive in the UK except for in a medical emergency.

If you have brought a spouse, civil partner, or children with you to the UK, they will be entitled to free NHS treatment, but only if they are dependents with their own visas. Each dependent will have to pay the immigrant health surcharge individually and register with a General Practitioner to access the full services offered by the NHS.

Registering

with a

GP and Accessing Medical Care

It’s essential to register with a GP (General Practitioner) as soon as you arrive in the UK. This allows you to access medical care for both physical and mental health issues. You can find local GPs here.

How to Register:

• Most GP surgeries allow you to register online. Alternatively, visit your nearest GP surgery in person with your passport. You may also need to show proof of student status, such as your student ID card.

• After registration, you’ll receive your NHS number by email or post.

GP Appointments:

• Duration: Typically, around 15 minutes.

• What to Expect: The GP will ask about your symptoms and how you’re feeling. Be honest to receive appropriate care.

• Prescriptions: If prescribed medication, you’ll need to pay a charge (currently £9.90 per item as of September 2024). Medications can be collected from a pharmacy counter at chemist shops or larger supermarkets.

Out of Hours Care:

• If you need medical help outside of regular GP hours (evenings or weekends), contact your GP for instructions on accessing ‘Out of Hours’ services.

Hospital and Emergency Care Consultant Referrals:

• Your GP may refer you to a specialist (consultant) for further tests or treatment. You could be treated as an in-patient (admitted overnight) or as an out-patient (attending only for scheduled appointments).

Accident and Emergency (A&E):

• AandE departments are available 24/7 for serious or life-threatening conditions. Be aware that waiting times can be long.

Need Medical Advice?:

• For non-emergencies, call the NHS helpline at 111 for free 24-hour advice.

• In life-threatening emergencies, dial 999 immediately.

Dentists

Dental Care in the UK NHS vs. Private Dentistry:

• The NHS provides essential dental care at a reduced cost compared to private dentistry.

• NHS services cover clinically necessary treatments to keep your mouth, teeth, and gums healthy.

Cosmetic Treatments:

• For cosmetic procedures, like tooth whitening, you’ll need to go to a private dentist. Make sure to enquire about costs beforehand.

Finding a Dentist:

• You can find more information on NHS dental services, costs, and local dentists here. Always confirm whether a dentist accepts NHS patients to avoid unexpected expenses.

International Student Handbook

Eye Care and Eye Tests

Opticians:

• Eye care and tests are provided by opticians, often found at high street shops like Specsavers, Boots Opticians, and Vision Express.

Costs:

• Eye tests typically cost around £25. This charge applies regardless of NHS access.

Prescriptions and Costs:

• If you need glasses or contact lenses, you’ll receive a prescription detailing the required lens strength. Costs for frames and lenses vary widely, and optician assistants will help you with options and pricing after your test.

Additional Information:

• For more details on opticians and potential NHS coverage for eye tests, visit this link.

Useful Resources

• Further Information on Healthcare from UKCISA

• Information about the NHS

• Further Information from Times

• Higher Education about NHS Services and Prescriptions

• Doctors and Hospitals, Dentists and Eye Care Fact Sheets

International Student Handbook Pregnancy and Parenting

At the University of Chester, a range of support is available for pregnant students, both from the University and external sources.

Important Steps for International Students:

• If Pregnant Before Arriving: Contact the International Admissions team at international@chester.ac.uk before you travel to the UK for guidance on studying while pregnant.

• If Pregnant After Arrival: Contact the Student Visa Compliance team at studyvisa@chester.ac.uk as soon as possible. Pregnancy can impact your visa conditions.

Visa Considerations:

• Continuous Engagement Requirement: Student Visas require ongoing engagement with your

studies. Extended absences, including those due to pregnancy, could affect your visa status.

• Attendance Requirements: You must attend face-to-face classes as specified before enrollment. Discuss any potential long-term absences with the International Admissions team before you arrive.

• Absence Limits: During term-time, a maximum of 2 weeks’ absence is allowed before risking visa issues.

• Interruption of Studies: If needed, consider an Interruption of Studies, which limits your Student Visa to 60 days. You and your baby should leave the UK within those 2 months. Upon return, obtain a new Confirmation of Acceptance for Studies (CAS) and apply for a new visa.

Dependents:

• Postgraduate students on taught courses cannot bring dependents if their course starts after January 1, 2024. Undergraduates and taught postgraduates can only have

dependents if financially sponsored by a government. Research-based and PhD students may be able to bring dependents. If you give birth in the UK, your baby can stay with you. For births within 3 months of leaving the UK, you can apply to bring your baby back as a dependent. For more details, visit UKCISA.

Support at the University:

• Personal Academic Tutor (PAT): Inform your PAT about your pregnancy for academic and pastoral support.

• Wellbeing and Mental Health Team: They can help create a Pregnancy and New Parent Support Plan, including planning for antenatal and postnatal care, study arrangements, and childcare. A Pregnancy Risk Assessment will identify any potential risks and ensure your safety on campus. After birth, a New Parent Return to Studies Risk Assessment will be conducted.

Student Parent Support Network: Join the Student Parent Support Network hosted by the Wellbeing and Mental Health team to connect with other student parents. Participate in events and join our Microsoft Teams network for support and advice. For questions, contact the wellbeing team at studentservices@chester.ac.uk.

Childcare

Please be aware that students are not allowed to bring their children into lectures, seminars, work placements or any other teaching activities. More information can be found in the Protocol regarding Babies and Children on University Premises, here.

The University has its own nursery on the Creative Campus, Kingsway, which accepts babies from 12 weeks up to the age of 5. The opening hours are Monday to Friday, 8.00am until 6.00pm, all year round except bank holidays. Students can apply for a subsidised nursery place.

International Student Handbook

If you would like to find out more, please contact the Nursery Manager, Suzanne Harrison, by calling 01244 513925 or emailing suzanne.harrison@chester.ac.uk.

You can also find nurseries and childminders on the links below. Please note that we are not endorsing any of these services, and you should research them yourself before using them.

• Find a nursey school place

• Find a registered childminder

It is important to be aware that as an International Student, you will not be eligible for public funds towards childcare, and most nurseries will only take babies from 6-12 weeks of age.

NHS Support: As soon as you find out you are pregnant or arrive in the UK, register with a GP or midwife to book your first antenatal care appointment. The first midwife appointment should occur 10 weeks (about 2 and a half months) before pregnancy. If you haven’t seen a GP or midwife by then, contact one immediately. For information on NHS services, visit the links provided.

For more information about support during and after pregnancy, contact studentservices@chester.ac.uk .

Useful Resources

Pregnancy and Maternity Factsheet

International Student Handbook

In

An Emergency

Please call the emergency services on 999 (police, ambulance, fire brigade) if you or someone else is in immediate danger.

If you are feeling very distressed, having thoughts of self-harm or suicide and need immediate help because you cannot keep yourself safe, please consider one of the following resources:

• Contact your GP surgery and request an emergency appointment

• If it is outside of GP hours, go to your nearest Accident and Emergency Department

• The NHS mental health crisis lines in England are available 24/7

• for North Wales call: 0800 132 737

• Use the NHS advice service by telephoning 111

• Call our university Student Assistance Programme on 0800 028 3766 to speak to a counsellor for in the moment support

• Samaritans is a national listening service, call 116 123 for free

• Text SHOUT to 85258 for text-based crisis support

• National Domestic Abuse Helplinecall free on 0808 2000 247

• 24/7 Rape and Sexual Abuse Support Line - call free on 0808 500 2222 or visit the website to start a free online chat

Studying at The University

International Student Handbook Personal Academic Tutor

(PAT)

At the University of Chester, we want to support all students and give them the help and support they need throughout their student journey. All Undergraduate (UG) and Postgraduate Taught (PGT) students will be allocated a Personal Academic Tutor (PAT) when they start at the University.

Who is my PAT?

Your PAT is an academic member of staff from your department. They will be your first point of contact for academic issues that arise during your degree and can support with areas such as applying for deferrals or managing your workload.

You should meet your PAT within the first few weeks, but if you haven’t met them yet for whatever reason, you can find details of your PAT in ‘My Details’ tile on the UoC app, or via Moodle.

What can my PAT help with?

From academic advice and guidance to personal help and support, your PAT is here to help with many issues which might be affecting your studies. If your PAT can’t help directly, they’ll signpost you to other teams at the University who can, such as, Student Services.

Your PAT is there to help throughout your student journey – and you should check in with them regularly, regardless of how you feel it’s going. PATs can get you back on track if you feel like you’re struggling, and they can also help you to improve and progress if you feel like you’re doing OK.

How often should I meet with my PAT?

You’ll meet with your PAT when you arrive at university and three times a year in scheduled meetings, but you can always contact your PAT by email if you need academic advice at other times. Your PAT will provide their contact information when you meet them in Welcome Week.

Meetings with your PAT may take place on an individual one-to-one basis, or they might take the form of group meetings where you meet with your PAT alongside other students on your course.

University of Chester App

The University of Chester app shows your timetable, deadlines, and alerts in one page.

The app can be used to:

• Check in for attendance.

• Access to Moodle and learning resources.

• Search the library books and journal articles you have access to.

• View interactive maps of our sites to help you navigate your way.

• Find out what’s going on around the university, including events and fitness classes.

Download the app now:

Apple App Store

Google Play Store

International Student Handbook Technology

Student Email

The university’s primary method of communication with you throughout your studies will be via emails sent to your student email address. Please regularly review your inbox and emails for important information and updates which might affect your studies.

You will receive email communications for all the modules you are enrolled onto, including Pre-Sessional English, as well as the Student Shout Out team and other university departments.

We’ll have told you your email address with your welcome email, but in case you can’t remember it’s simply this:

STUDENTNUMBER@chester.ac.ukjust replace STUDENTNUMBER with your student number and username. For example, if your student number is 2000001, your email address is 2000001@chester.ac.uk

Every student and member of staff has an email address from the university. This email only to formally communicate with you, we don’t use any personal email addresses after induction week unless contact with you is urgent, so please check your email regularly. You have access to your email until 18 months after the end of your course.

You can open your student email by loading Portal and clicking the email tile.

If at any stage, you have questions or do not understand something please contact us on 01244 511234 or log a ticket via the LIS Service Desk.

Portal

On Portal you can access your technology - including your university email account, Calendar, Moodle, MS teams, Timetable and much more!

Click here to access Portal on your computer, laptop or mobile.

You will be presented with the login page - use your student number and password to log in.

You can find information on how to navigate Portal here.

Moodle

Moodle is where you will find all your online course materials.

You will likely access Moodle from the app, or from the Moodle tile on Portal. Some of the things you can expect to find in your module Moodle site are:

• Module handbook

• Contact details for tutors/Faculty staff

• Guidance

• Lecture materials

• Online Tasks

• Revision aid

• eLibrary (guided reading, digital books, journals etc.)

• Assignment briefs

• Turnitin Links (for submitting assignments) Turnitin

The university requires all written coursework to be handed in online. All online submissions are made through your module page on Moodle, using Turnitin.

Turnitin is text matching software which helps academic staff make judgements about academic malpractice such as plagiarism and collusion. The software is an aid for your tutors and does not itself make any judgement about academic malpractice, only your tutors may do that. Turnitin checks text for matches against the internet, digital books (most academic texts are available digitally), other assignments in your class and all assignments from around the world which have ever been submitted through Turnitin.

To find more information about Turnitin, including how to submit work and review feedback, please go to the Portal pages.

Evision

You can access eVision from the Portal homepage. You can sign in to access your assessment results, download letters, and amend accommodation addresses.

Microsoft Teams

We use Microsoft Teams to deliver Live Online Lectures, meetings, one to ones and other events. You may have used it - or something similar, like Zoom, before. You will use it to have one-toone or group chat with staff and your Personal Academic Tutor (PAT) and fellow students.

Using MS teams is an informal platform, but it is important to be polite and remember the Statement of Expectations.

You will be added to MS teams with your academic department, your Personal Academic Tutor (PAT), and the modules in your programme of study.

You can access MS teams through the MS teams app (download MS teams here), the university app or the link on your Moodle module and login using your university account details.

International Student Handbook Libraries and Study Spaces

Learning and Information Services (LIS) operate all library facilities across our sites and co-ordinate a variety of technical services. Each library has different opening hours and services so be sure to check with your site. Additionally, each academic faculty has its own library subject team who can provide specialist help and guidance related to your subject area.

Email: lis.helpdesk@chester.ac.uk

Instagram: @UoChester_lis

Your University Libraries

We have multiple site libraries available for you to use:

• Seaborne Library, Exton Park

• Kingsway Learning Resource Centre

• Wheeler Library, Wheeler Building

• Queens Park Library, Queens Park

• University Centre Birkenhead

• University Centre Warrington

Study Spaces

At all our sites, various study rooms are available to book. Whether you’re looking for silent study, group workspaces, or a more relaxed study environment, there will be a space available for you in our libraries.

You can find out more about the study spaces and how to book, here.

International Student Handbook

Academic Conduct

Breaches of academic conduct can take a number of forms. This includes plagiarism, falsification of data, submitting work written by someone else, collusion, unacknowledged use of AI and cheating in examinations. To adhere to the University’s definition of academic conduct, students are expected to abide by the following policies:

Document Description

Academic Conduct Policy.pdf

The complete Academic Conduct Procedure

Academic Conduct Statement Policy. pdf An overview of the Academic Conduct Procedure

Introduction to Academic Conduct for Students.pptx

Academic Conduct Guidance for Students.pdf

Students’ Union Support

Academic Conduct Review PanelStudent Guide.pdf

Academic Conduct Review PanelHearing Deferral.pdf

Academic Conduct Review PanelMicrosoft Teams Guidance.pdf

These PowerPoint slides give a brief introduction to the Academic Conduct Policy and the five key principles of good academic practice

This document gives an overview of how the University deals with suspected breaches of the Academic Conduct Policy.

This is a link to the website of the Chester Students Union where you can obtain support.

If you have been invited to a hearing of the Academic Conduct Review panel, this document explains what you can expect.

This guidance explains the steps required in order to defer a hearing of the Academic Conduct Review Panel if you are unable to attend.

This guidance gives information on how to ensure that you are correctly set up and ready to join an online hearing of the Academic Conduct Review Panel.

English Language Support

Our English for Academic Purposes (EAP) team offers in-sessional English support for International Students. This service is free and is offered online for all International Students. Students requiring help with tutorials, academic writing, presentations, vocabulary, or pronunciation are advised to contact the EAP team to attend a group class or arrange one-to-one support.

Develop your research and writing skills by getting support with:

• Identifying key information in large texts

• Taking notes

• Summarising, paraphrasing, and synthesising

• Referencing and citing texts and other work

• Structuring your written assignments and dissertation

• Reviewing assignment and dissertation drafts

• Working closely with faculty staff to identify problem areas

• Communicating your meaning effectively

• Structuring, editing, and revising your writing

• Preparing for creating and delivering presentations

• Identify pronunciation difficulties and working to overcome them

• Rehearsing and practising your presentations before an assessment

For more information and support, you can contact the EAP Team by emailing: EAP@chester.ac.uk.

Understanding Your

Timetable

You can access your timetable on Portal via the ‘Timetable’ tile or on the University App. You can view the timetable on Portal as a weekly calendar, monthly calendar, or a list of all events.

Teaching spaces will have a designated building code before the room number for example, CBK107 means the room is on the 1st floor, room 107 in the Binks Building. Click here for a full list of the building codes.

Guidance on accessing your timetable on Portal can be found here: Accessing Student Timetables on Portal.

A useful guide to understanding your timetable can be found here: Understanding your timetable

Useful Resources

Learning and Information Services Support

Information about learning online at the University of Chester

Community and Culture

International Student Handbook

Settling In

Culture Shock and Homesickness

Coming to university is a new and exciting opportunity, but we also recognise that it is a big change for many students, especially when moving from a different country. Culture shock is completely normal and most International Students will experience some degree of culture shock when they begin to settle into life in the UK. Here at the University of Chester, we want to make your transition to the UK as easy as possible and help you settle into your new home!

When you move to the UK you might experience culture shock in relation to:

• British weather

• New foods

• Language barriers

• Social norms

There is a lot of support available to you when you move and throughout your degree to help you to adjust and feel settled.

Some things you might find helpful when dealing with culture shock and adjusting to life in the UK include:

Surrounding yourself with familiar things

Exercising

• Good way to meet new people

• Takes care of your mind and body, helping maintain good physical and mental health

• Helps familiarise yourself with the city

• At the University we offer free fitness classes for all students. Look at our Sport and Active Lifestyle section for more information.

Cooking and eating familiar foods

• Find a food supplier that may sell food you are used to; Brook Street is a great place in Chester that has a range of world food items in its many shops

• Link in with house mates and friends to cook meals and share your favourite recipes!

Take advantage of the help offered at the University of Chester

• The University has a range of support on offer, from Wellbeing and Mental Health Support to Academic Skills Support

• If you are not sure who to contact, please email studentservices@chester.ac.uk they will be able to signpost you to the most appropriate support

• The University also has a Student Assistance Programme, this is a dedicated 24/7 student support help line which can offer support for a range of topics by telephone. Check out the Portal page for more information here. They also offer a translation service with LanguageLine, who can arrange for someone to be on the helpline in under 60 seconds and can translate into over 240 languages.

Useful Resources

UKCISA – Facing Culture Shock

GPMag – UK Culture Culture Shock Fact Sheet

International Student Handbook

Catering and Shopping In The UK

Food

We know that when you arrive in the UK after a long flight, you will likely want to buy some essentials and get to your accommodation quickly and easily. Below, we have listed a range of shops that you might find useful for buying essentials.

Some shops commonly found in city centres that have been voted most affordable by students include:

• Lidl

• Iceland

• Aldi

Other popular food shops in the UK include:

• Tesco

• Morrisons

• Sainsbury’s

• ASDA

These shops sell fresh and frozen foods including fruit, vegetables, and meats. You can also visit larger shops like Tesco and Morrisons for homeware and kitchen supplies, including cutlery and pots and pans.

Catering

The University of Chester has several Catering outlets located across our sites which serve a range of hot and cold meals and snacks throughout the day. Within these spaces, we offer diverse

world cuisines, sandwiches, baked goods as well as Starbucks coffee.

Some of our food may contain nuts, we therefore ask that if you have any dietary requirements or allergies, please let a member of catering staff know and they can advise you of what you can and cannot eat based on your allergies.

Please be aware we now only accept card transactions in all our outlets.

There are also spaces across sites to eat your own food, if you aren’t sure where to go, please ask a member of catering or reception staff.

Meal Schemes

Meal Schemes are designed for students living in self-catered and private sector accommodation or at home. There are three schemes to choose from, offering great value that can help students to budget and give parents peace of mind that their son/daughter is eating nutritional food.

For more information on the different types of meal schemes, please click here.

Household and Hygiene Products

Shops where you can find cheaper homeware, kitchen equipment, and cleaning supplies include:

• Home Bargains

• B&M

• Savers

Clothes

The weather in the UK can be unpredictable and autumn and winter can be extremely cold, especially when coming from a hot climate. In the winter, the temperature can drop to an average of 2-7 degrees Celsius or 36-45 degrees Fahrenheit, however sometimes it can dip below 0 degrees (32 degrees Fahrenheit).

When you arrive, you might find yourself needing some warmer clothes, like hats, scarves, gloves, and big coats. Popular and affordable clothing shops that you can find on highstreets in the UK include:

• Primark

• New Look

• TK Maxx

International Student Handbook Student Race

Advocates

Each year since 2020/21, we have proudly welcomed a group of Student Race aAdvocates to our community. Student Race aAdvocates are students from Black, Asian, and other minority ethnic backgrounds, both home and international.

These advocates play a vital role in supporting and promoting the needs of minority ethnic students by engaging in many aspects of the University’s work, ensuring we provide excellent service across the University of Chester.

Student Race aAdvocates are dedicated to:

• Enhancing inclusivity and expanding student opportunities.

• Providing support and welfare assistance to Black, Asian, and Minority Ethnic students, including those who are hard to reach.

• Collaborating with staff on various topics and contributing to policy development.

• Offering mentoring, buddying, and reverse mentoring.

• Organising conferences and events.

This paid role offers students a wealth of experiences while promoting race equality at the University of Chester.

Our Race Advocate Masuma shares her experience below:

“Hi, I’m Masuma, originally from Bangladesh but born and raised in the UAE! I’m an International Student, here to study Law at the University of Chester. I have been working as a Student Race aAdvocate, and it’s been amazing to help make a change for students from different ethnic backgrounds. A little bit of advice to everyone arriving - remember to get familiar with your visa rules, set up a bank account and register with a GP. But most importantly - explore your campus and connect with other students, it’ll help you feel right at home! Remember everyone’s in the same boat as you, so don’t be afraid to speak up first and make new friends.”

International Student Handbook

Chester City

Chester is a vibrant blend of modernity and tradition, nestled in the Northwest of England. Just under an hour from Manchester and Liverpool, and only a two-hour direct train ride to London, Chester is perfectly positioned for easy travel. It’s also close to the stunning Welsh coast and picturesque mountains.

The city’s rich history is beautifully showcased by its ancient Roman walls, the magnificent Cathedral, the iconic Eastgate Clock, and the fascinating Roman Amphitheatre. These landmarks reflect Chester’s remarkable 2,000-yearold heritage, making it a city where the past and present come together seamlessly.

International Student Handbook

Chester Students’

Union

As a student at the University of Chester, you automatically become a member and part of the community of Chester Students’ Union (CSU). CSU offers several services, from student voice and opportunities to academic advice, to help you love your student life.

Advice

We hope your time at the university runs smoothly, but we recognise that sometimes you will face challenges and may need support – this is where the CSU advice team can help. We believe that all students should have access to free, confidential, and impartial advice.

The CSU Advice team can support you with academic issues; including Appeals, Disciplinary and Professional

Suitability Panels or Complaints. To find out more about what the team can support with, please visit the CSU website.

Advice can be offered in person and by email/MS teams. If you need to contact CSU’s support services, then please fill in the contact form here.

Voice

One of the most important things that Chester Students’ Union does is represent you and your fellow students’ views on your student experience, and particularly your experience with the UoC. To achieve this, CSU has three elected officers in post who represent you at the highest levels of university governance, amplifying your voice, sparking debate, sharing ideas, and enacting real and meaningful change.

There are also other ways you can both represent and be represented at the University of Chester. We have

a Student Council made up of 30 representatives, who hold your elected officers to account, debate Chester Students’ Union policy changes suggested by students, and check in with the university on our shared initiatives. We also have a Student Voice Representation System, where representatives collect your feedback and deliver it to lecturers, tutors, and departmental and faculty staff.

To find out more about student voice, please visit the CSU website.

Opportunities

There are a range of opportunities for all students to get involved in extracurricular activities during their time at the University of Chester, including engaging with one of our 30+ studentled societies.

If you’re looking to connect with likeminded individuals who share the same interests as you on an academic,

political, performance, recreational, religious, or cultural level, then check out the full list here.

Community

At CSU, we want every student to feel a sense of belonging and contribution to our thriving community. We organise events and also encourage studentled activities that bring together like-minded individuals from diverse backgrounds.

Keep an eye out on the Student Shout Out Platform to find out what’s on!

And follow our social media channels to stay up to date:

• Facebook

• Instagram

International Student Handbook

Chaplaincy

Our Chaplains are here for everyone at the university, dedicated to welcoming and supporting students from all backgrounds. We strive to help you feel a sense of belonging, regardless of your religion, beliefs, or worldview. Our Chaplains come from a range of religious communities, and we are here to offer support to all students— whether you’re religious or not.

You can always count on us for a listening ear. If you need someone to talk to, simply email us at chaplaincy@chester.ac.uk to arrange a chat, either in person or on MS teams.

To learn more about the Chaplaincy, click here.

Community Hub

At Exton Park, the Chaplaincy Team is conveniently located in the Community Hub, right next to the Binks building. The Community Hub offers a warm and welcoming environment with cozy common rooms, bookable meeting spaces, a small study room, and a quiet room for relaxation. There’s also a kitchen where you can enjoy hot or cold drinks and prepare simple meals.

The Chaplaincy staff’s offices are situated on the ground floor of this building, making it easy to connect with them whenever you need support or advice.

Faith Spaces

Chaplaincy offers a variety of prayer rooms and spaces across the university sites for people of all faiths and none, for prayer, quiet reflection, relaxation and as gathering places with others.

You can find information about the spaces available at your place of study here.

Please contact Chaplaincy for further details by emailing chaplaincy@chester.ac.uk .

Instagram: UoC_chaplaincy

Facebook Page: UoCChaplaincy

Chapel

Exton Park is also home to the University Chapel, one of the University’s original buildings, which was built by some of our very earliest students and opened in 1847.

The University Chapel hosts our regular weekly programme of worship, as well as occasional services such as weddings, baptisms and memorial services and university services like the annual Founders’ Day and Long Service Awards ceremony.

It is open during the day each weekday for quiet reflection and prayer. There is a piano in the Chapel which is available for students and staff to play during the day (if the Chapel is not otherwise in use).

You can read more about Chapel’s history on Portal.

International Student Handbook

Sport And Active Lifestyle, Athletics Union And

Active Campus

Whatever your fitness levels, interest in sport or experience we have something for you at the University of Chester.

Many of our facilities at Exton Park and programmes are free to use for students including our fitness classes, Active Campus activities, golf simulator, spin studio, squash courts, tennis courts, 3G and Astro pitches and sports hall. Click here for more information.

Our facilities include:

• Large sports hall for badminton, volleyball, basketball, futsal, archery, trampoline, cricket, dodgeball, and netball

• Floodlit 3G Multi-use Games Area for football, rugby union, rugby league, ultimate frisbee, American football,

• Floodlit hockey astroturf for hockey, lacrosse, rounders, softball, quidditch

• Floodlit tennis courts for tennis, netball and basketball

• Floodlit sprint track

• Squash courts

• Studio for dance, cheerleading, mixed martial arts, fencing, pole fitness and HEMA

• Spinning studio

• Golf simulator studio

• Indoor and outdoor table tennis

• 25m Swimming pool for swimming and water polo

• Over 100-piece fitness suite

• Regular fun fitness classes in our studios

• Grass pitches for football, rugby union, rugby league and American football

• Access to local facilities for athletics, rowing, equestrian, sailing and canoeing

We also have free Active Zones at University Centre Birkenhead and Queens Park. These are open to all students. Please visit the Sport and Fitness section of the UoC app to find out more.

Athletics’ Union

With over 40 clubs at the university and a vast array of facilities to use, our Athletics’ Union is the perfect platform

for you to achieve your potential in whatever sport or activity you wish to continue with, renew your love for or even try out for the first time.

From lacrosse to rowing, cricket to archery, we have a sport or activity that you can excel in. If we don’t have a club that you want to try, don’t panic – we also have links to local clubs, so please get in touch –athleticsunion@chester.ac.uk.

We end the year with our annual Athletics’ Union (AU) Awards. At these Awards we celebrate everything our AU clubs and MS teams have achieved, both on and off the pitch, in the last academic year.

International Student Handbook

British Universities and Colleges Sport (BUCS) leagues

Many of our teams play in the British Universities and Colleges Sport (BUCS) leagues, and we compete against other universities within the North-West such as Liverpool, Manchester, Lancaster and Edge Hill to name a few. With alumni such as cycling supremo Dave Brailsford, Olympic gold and silver medallist in cycling and rowing Rebecca Romero, Netball legend Tracey Neville and ex-women’s rugby union captain Gill Burns, Chester is the perfect environment to launch you into your next phase of development.

When do teams play?

The playing season usually runs from October to March/April, however some teams play over the summer months, including our cricket team. The BUCs season usually finishes in March with the Varsity competition. At Varsity, a number of our AU teams complete with equivalent teams from the University of Salford in several events to win the coveted Varsity trophy.

Where/when/how can I join?

All AU clubs are based at Chester sites but welcome all UoC students. Most clubs run from September to April/May time with a break in Summer. Everyone who is a member of a club is required to purchase an AU membership online via Portal.

How much does it cost?

Find the latest AU membership prices under membership on ours Portal pages here. We strongly recommend you contact any club you are interested in and try it out first before you purchase any membership.

Can I join more than one club?

Yes! You are welcome to join as many AU clubs as you like.

How do I contact a club?

You can contact any AU club directly via their club email or by searching for them on social media. Find a list of clubs and their contact details via our clubs page on Portal.

Click here to find out more about our Athletics’ Union, email athleticsunion@chester.ac.uk or follow us on Instagram.

Active Campus

If you’re not interested in joining a sports team but still want to engage in some team and individual activities, then our Active Campus Programme is just the thing for you. With regular, free, non-competitive activities on offer, our programme gives you and your friends the opportunity to join in and have fun without the commitment needed to join a sports team. Activities can include:

• Walk and Talk

• Couch to 5K

• Badminton

• Table Tennis

• Netball

• Dodgeball

• Inclusive multi-Sport sessions

• Lunchtime Football

We also run a weekly 7 a-side Football league within the University community during term time. This is a low-cost option if you are interested in slightly more competition and playing

with your friends or as a department team. There are membership fees and entry dates associated with the league, please check our Portal pages below for further information.

Click here for more info on Active Campus or email our team on activecampus@chester.ac.uk

Support at The University

International Student Handbook International Centre

The International Centre (IC) is a central support department that provides a range of services primarily for new International Students up to the point of arrival, including:

• International marketing and student recruitment

• International admissions – includes enquiries conversion and CAS

• Study abroad and student exchange For more information on any of the above, please contact: international@chester.ac.uk.

Student Services

To access any of the following support within Student Services, please email studentservices@chester.ac.uk or call 01244 511550.

Opening hours

Monday to Thursday - 9am to 5pm Friday - 9am to 4pm.

Useful resources

Student Services Support

Student Services Support Portal Pages

Our service is confidential; however, there are rare exceptions where confidentiality will not apply because the team will always act in the best interests of the student. For more information on confidentiality, you can read this Privacy Statement.

Wellbeing and Mental Health

The Wellbeing and Mental Health team are here for you throughout your studies. They can provide help and support on any issue which may be impacting you. Appointments can take place over telephone, MS Teams, or in person at some sites.

Student Wellbeing Advisers

Student Wellbeing Advisers have a broad knowledge of university processes and the support options available. Appointments can last up to 45 minutes, advice will vary depending on your situation but will always be guided by you and tailored to your needs.

During this appointment you can talk about anything that may be affecting your wellbeing or studies; the adviser will listen, give advice, and support options, and will create a personalised action plan to support you in your next steps.

Mental Health Advisers

Mental Health Advisers support students who may be experiencing emotional or psychological distress that is impacting upon their university experience. Appointments can last up to an hour, advice will vary depending on your situation but will always be guided by you and tailored to your needs. During this appointment, Advisers can facilitate self-help, educate around managing mental health and develop

safety plans. As well as help you access local mental health services.

Duty Support

In more urgent circumstances, we offer same-day appointments with an Adviser from the Wellbeing and Mental Health team. This service is used for students facing a pressing situation, for example a student who is experiencing thoughts of suicide, at risk of homelessness or is a survivor of domestic abuse or sexual violence.

Networks and sessions

In addition to our one-to-one support, we also host a number of Student Peer Support Networks. Our networks are safe spaces for students who may have a shared background or going through similar experiences to connect, support, and share tips and information with each other. We currently have the following networks:

• Student Parent Support Network

• Student Menopause Network

• Student LGBTQ+ Network

• Men’s Network

We also offer group-based sessions, on a range of supportive topics, throughout the academic year: Click here to view upcoming sessions.

Student Counselling

Counsellors offer the opportunity to talk about your concerns and share your problems in a safe and supportive environment. After a 50-minute consultation, we will help you decide

International Student Handbook

on the next steps. We offer up to six 50-minute one-to-one therapy sessions either with a University Counsellor or a Student Assistance Programme (SAP) Counsellor (see below for more information). We can also signpost you to partner agencies, if that’s more appropriate for your needs. During the appointment, Counsellors can talk through the issues you’re experiencing and explore coping strategies and techniques for managing your mood. They can address any personal or emotional problems which may impact your time at the university. You can self-refer by emailing student. counselling@chester.ac.uk . We’ll then send you an online form to fill in and return, which is a good opportunity for you to explain what’s troubling you.

Student Assistance Programme (SAP)

Our Student Assistance Programme offers additional support alongside our university services. It provides you with immediate advice and practical guidance 24 hours a day, 365 days a year.

Sometimes, simply talking through your issues with someone, in the moment, can be a great relief. Call the 24/7 helpline for free: 0800 028 3766 to talk through any problem. Support includes counselling, exploring mental health concerns and the option to obtain guidance on personal, financial and legal matters.

If English isn’t your first language, SAP also provides a language line which connects you to an interpreter so you can chat in your preferred language.

My Healthy Advantage app

We have a free dedicated app that offers mood trackers, mini health checks, medical information, support videos, webinars and four-week programmes. Enter the user code: MHA146072. Or, to find out more click here.

International Student Handbook

Your Money

Managing your finances is an essential part of student life, and we know they can go off track quite easily. We have put together lots of information on how to manage your money effectively, from cheap and easy recipes to the best student discounts. You can find all the information by clicking here.

You’ll need to show you have enough money to support yourself - unless you’ve been in the UK with a valid visa for at least 12 months on the date of your application.

As stated by GOV UK (July 2023) you’ll need £1,023 per month (for up to 9 months) for courses outside of London.

In addition to offering wellbeing support, our Student Assistance Programme (SAP) can also offer help and advice on a range of issues related to cost-of-living.

You can talk to a qualified adviser about a range of topics including:

• Consumer rights

• Buying or renting a property

• Budgeting

• Debt management plans

• Benefits and grants

• Mortgage advice

Call SAP for free on 0800 0283766 at any time, day or night – or visit Portal for more info.

Useful Resources

WorldRemit Money Management and the cost of studying in the UK

Shout Out - Cost of Living Support

Articles

Student Support Fund

The Student Support Fund is designed to help ease unexpected financial pressures by providing non-repayable, short-term financial support.

This support is intended to meet the immediate needs of those students who are struggling with an unanticipated situation which is having a negative impact on their studies.

The Fund is open from 1st August to 31st July, and you can apply at any point during this time. However, making an application doesn’t guarantee you’ll receive a financial payment.

You can find our guidance document and a link to apply on https://portal1. chester.ac.uk/studentsupport/Pages/ financial-support-financial-hardship.aspx

What we can’t

help with:

• University tuition fees. If you have concerns about paying your tuition fees, please contact the University Finance team at fees@chester.ac.uk.

• Pre-existing debts from before you joined the university. If you’re struggling with debt, please let us know as we have other support available.

• Travel costs associated with Experiential Learning Abroad or extracurricular activities.

Depending on your student fee status, our eligibility criteria does differ slightly for International Students studying at any level:

• You need to show you had the necessary financial provision in place to support your studies.

• You have experienced an unexpected, emergency which has left you in financial difficulties.

• You have explored all other avenues of financial help available e.g., savings, overdraft, family support.

Whether you’re managing you own finances for the first time, or have made the decision to return to education, our Your Money team are here to help you stay financially fit during your time at Chester. We can offer:

• A dedicated Student Money Advisor to provide one-to-one support with a number of money management areas.

• The ‘Your Money’ Portal page is packed with helpful information about money matters, such as student discounts, banking, and debt.

• Advice and information about financial support you may be entitled to.

International Student Handbook

Student Safety And Crime Prevention

Britain is generally a safe place to live and study. It is unlikely that you or someone you know will be a victim of crime.

The British Council has created a very useful guide on how students can stay safe in the UK. Please visit their website to read there online guide.

You must not be careless about your personal and household safety. Students can be vulnerable to opportunistic crime.

Staying Safe

• Lock all windows and doors even when you are at home. 1 in 3 burglaries are the result of a door or window left open.

• Keep valuables out of the view into your house or room from windows.

• Don’t carry large amounts of cash when you are out. Don’t agree to give cash to someone you don’t know whatever their reason and don’t let them come to a cash dispenser with you.

• Look into obtaining a pre-paid cash card, particularly if you are an International Student and need funds

for your arrival. The card allows you to load money on to it, and you use it similarly to a debit card.

• Be alert to your surroundings and the people around you when you are off campus.

• You can register your valuable belongings on Immobilise.com free of charge and if they are stolen it can help the police return them to you.

How to Report a Crime, Fire or Health Emergency

• In an emergency, remember to always dial the UK fire, crime or ambulance telephone number 999 straight away.

• To report an incident to the police when it is no longer an emergency telephone 101 or use Cheshire

• Police’s online reporting site.

Scams

Scams and how to avoid them

Scammers are using new methods to try and take your personal information. These attempts can be in person, on social media, via email, phone call, and text.

Like everyone, students can fall victim to a scam. It is important you know how to spot signs of a scam and the most effective methods to protect yourself. Protecting your personal information helps protect you and your money.

Hard luck/lost card scams

• This is where you are approached by someone who claims to have lost their bank card and needs money.

• They ask you for cash and in return they will transfer the money into your account.

• They are likely to make a payment to you on a fake banking app, meaning no money has gone into your bank account.

Money mules

• ‘Money mules’ receive stolen funds into their account and are then asked to withdraw and wire the money to a different account (often overseas), keeping some of the money for themselves.

Even if you are unaware that the money you are transferring was illegally obtained, you can still be prosecuted for money laundering.

Remember, you should never give your

financial details to someone you don’t know and trust.

Bank account at risk

• This is where you receive a call or text telling you your bank account has been attacked and for safety reasons your money will need to be moved into a new account.

• Banks will never call you to ask you to move your money. Hang up and call your bank from the number on the back of your card or you can contact most bank fraud lines by calling 159.

Fake refunds or unexpected windfall

• You receive a text message or email from a company (usually Amazon, HMRC or Royal Mail) saying that you are owed money and asking for your bank account details to process the refund.

• Do not respond to the email or text.

• Go to the company’s website to verify the refund is legitimate.

International Student Handbook

Student Loans Company

Phishing Scam

• You receive an email or Text from what appears to be the student loan company asking for bank details.

• Do not follow a link in the message but search the official company page and ensure you are on the official web page.

Rental Fraud

• Reports state that millions are lost to Rental Fraud each year.

• In some cases, students looking for property to rent are asked to pay a fee in advance, without viewing the property.

• It could be that the property does not exist or is not available for rent. Always double check.

International Students

There are also some scams that target International Students. Learning local laws can be time consuming and difficult. To keep yourself safe, please read the common scams listed below which affect International Students.

Tuition Fee Scams

(distinct from Student Loans Company Phishing Scam)

• Students or their family are contacted and offered discounts or ‘help’ to pay their tuition fees.

• The scam works by the Scammers paying the students tuition fees with a stolen card so that it shows up as

paid on their university account and the student then pays the scammers.

• The bank then at some point asks for the money back leaving the student out of pocket and still needing to pay their fees.

UK visa / Fake Home Office / Fake Police Scam

• International Students are contacted by phone.

• Typically, they are ‘put through’ to someone claiming to be the UK / International police or a Home Office official.

• They claim that you have been involved in a crime, or are at risk of deportation, before demanding payment.

• Legitimate Home Office officials will never contact you and ask you to pay visa fees or fines over the phone.

• If you receive an unexpected call, contact the university or UKVI on 0300 790 6268.

The Virtual Kidnapping Scam

• A student is contacted by someone pretending to be from the embassy of their home country.

• This person tells the student they have been accused of a serious crime.

• They are then persuaded not to tell anyone and to cut all contact with their family.

• Money is then extorted from the family as well as from the student.

What can you do?

Scammers will look to use a variety of methods to try and get your personal information. Here are the key questions to ask yourself:

• Has someone contacted you out of the blue?

• Does the information provided sound too good to be true?

• Have you been asked to provide your personal information?

• Are you being pressured into making an immediate decision?

• Does the text or message you received contain spelling or grammatical mistakes?

• Have you been asked to keep quiet about something?

• Have you received a one-time code for one of the accounts which they have asked you for?

• Have any contact details been provided? If so, is it a mobile number or PO Box?

• Do you think you have been scammed?

Report

It!

Report, scams or bribery to Cheshire Police using their online reporting site Report Fraud Bribery or Corruption.

Useful Resources

Student Scams Fact Sheet

International Student Handbook

Proctor’s

Office and Student Discipline

The University of Chester is committed to providing a supportive and inclusive environment for all members of our university community. We value equality and diversity and promote respect.

As part of our RESPECT campaign, we work in partnership with Chester Students’ Union, police, third sector and our local community to help promote diversity, inclusivity, and unity. As a member of the university, we ask all students to behave responsibly and respectfully to others, whether they’re other students, members of staff, visitors or members of the local community.

By accepting an offer of a place at the university, you agreed to abide by all relevant policies and regulations of the university. If you’re on a Professional Course such as nursing, teaching or social work, please read the Student Professional Suitability Policy. We ask that all students familiarise themselves with the Student Code of Conduct. The University Proctor is responsible for the investigation of all reports of student misconduct and the management of student complaints against the university. They also investigate professional suitability

issues concerning University of Chester students on courses that lead to registration with a professional body. Reports can come from staff at the university, members of the public and other students.

As a student, you can also make a formal complaint to the Proctor’s Office concerning:

• The provision of programmes or part of your programme of study

• Services or facilities of the university

• Action or lack of action by the university

Click here to view the Student Complaints Procedure or you can access the Student Complaints Form here. Student misconduct is dealt with under the Student Disciplinary Procedure.

Living off site

Students living in the local community and away from our university sites are the best ambassadors for the university and we appreciate you behaving appropriately and being considerate of your neighbours. Please do your best to remember that your neighbours may have a different schedule and may not want to be woken up at 2am.

Members of the public can contact the Proctor’s Office to raise issues of:

• Antisocial behaviour

• Noise

• Waste and Recycling

If you are unsure how to deal with your bins, information is available on your local Council websites.

Report a Concern

Report a Concern

If you or someone you know has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual assault, abuse, bullying or hate crime you can report it via our Report a Concern service. You can report an incident wherever it has occurred, for example off campus, during a placement and in the workplace. You can also email: report@chester.ac.uk.

Sexual Violence Liaison Officer (SVLO) Service

The SVLO service supports victims and survivors of sexual violence. It doesn’t matter if it happened before you started university, involved another student, or happened outside of university premises – an SVLO can support you.

SVLOs support students without judgement and use their comprehensive knowledge of support services and reporting options to create a personalised action plan. The service is student-led, so you decide which (if any) referrals are made on your behalf.

You can access the SVLO service by

using our Report a Concern tool, emailing report@chester.ac.uk or contacting our helpdesk on 01244 511550.

For more information on the service please click here.

Please remember – the SVLO service is not an emergency service. If you or anyone else are in immediate danger or need medical help, call 999 for emergency support.

International Student Handbook

Relationships

Our Vision

The University is dedicated to promoting diversity and equality and eliminating all forms of discrimination. It aims to fully develop the talents and potential of all staff and students by treating everyone as individuals, fairly and with respect, based solely on their aptitude, ability, and potential. This commitment applies regardless of age, disability, employment status, gender, gender expression or identity, marital or parental status, race, nationality, ethnicity, religion or belief, sexual orientation, pregnancy or socioeconomic background.

Equality Act

The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society. It sets out the different ways in which it’s unlawful to treat someone. These protected characteristics are:

• Disability

• Gender reassignment

• Marriage and civil partnership

• Pregnancy and maternity

• Race

• Religion or belief

• Sex

• Sexual orientation

It is illegal in the UK to discriminate against people directly or indirectly based on these characteristics.

Failure to adhere to these standards could lead to disciplinary procedures which may result in you losing your place at the university.

An example is the protected characteristic of sex and how we treat women in the UK. Unasked for physical contact or comments on appearance are not acceptable, women are regarded as equal to men in all areas, including at home, in the workplace, when socialising etc.

For more information, please read the Equality Act 2010 Guidance.

Support for LGBTQ+ Students

At the University of Chester, we offer a supportive environment for students of all sexual orientations and gender identities. We recognise that LGBTQ+ students may face unique challenges, whether related to coming out, reconciling sexuality with identity, or other concerns. Our Student Services, including Wellbeing Advisers, the Counselling Service, and the Mental Health team, are here to provide support and guidance throughout your journey.

The University has been awarded the Navajo LGBTIQA Charter mark, which signifies our commitment to understanding and addressing the specific needs and challenges faced by lesbian, gay, bisexual, and transgender individuals.

Understanding Gender and Sexuality

• Sexuality refers to one’s sexual behaviors, attractions, and preferences, and forms part of one’s sexual orientation.

• Gender involves socially constructed ideas about behavior and roles related to ‘masculinity’ and ‘femininity’. Gender identity is how you personally perceive your gender, which may or may not align with the sex assigned to you at birth.

Using the Correct Language Identity, including gender identity and expression, is a vital aspect of every individual, including those in the LGBTQ+ community. Pronouns are an important part of this identity. It’s important to use the pronouns a person prefers, though these may not always directly reflect their gender. For instance, a person’s pronouns might not necessarily indicate their gender identity or expression.

Gender identity is your internal sense of your gender, which may differ from the sex you were assigned at birth. Gender expression includes visible behaviors, appearance, mannerisms, and pronouns used.

The University strives to respect everyone’s chosen pronouns. If you encounter any issues with this, please first inform the individual of your own

pronouns. If problems persist, contact studentservices@chester.ac.uk for assistance.

UK Laws

Criminal offences

The laws in Britain may be different from those in your home country. Some key points to be aware of include:

• You must not carry illegal drugs or substances of any kind (unless proscribed by a doctor) or use or supply any illegal drugs. You can find a list of illegal drugs on the Government website.

• It is illegal to carry any sort of weapon, including knives, guns and stun guns and self-defence CS sprays.

• You must be 18+ years old to buy tobacco.

• It is illegal for anyone under the age of 18 years old to purchase alcohol or have alcohol purchased for them.

• Never buy property you think might be stolen. No matter how tempting it may seem.

Getting Support

If you are worried about any of the information above, you are victim of any crime, or someone is coercing you to take part in crime you can access support from University of Chester’s Student Services.

Email: studentservices@chester.ac.uk

International Student Handbook Disability and Inclusion

At the University of Chester, we have a dedicated Disability and Inclusion team who can offer support to students who have a physical impairment or mobility issue, mental health condition, additional learning need, or social/ communication impairment.

You may not think of yourself as disabled, but it’s worth considering whether you may be entitled to support.

Our team of experienced advisors can support students who;

• Have a physical impairment or mobility issue

• Have a mental health condition, such as depression, schizophrenia or anxiety disorder

• Have a specific learning difference, e.g., dyslexia, dyspraxia or ADHD

• Have a social/communication impairment such as Asperger’s Syndrome/other Autistic Spectrum Disorder

• Are Blind or have a serious visual impairment uncorrected by glasses

• Are Deaf or have a serious hearing impairment

• Have a long-standing illness or health condition such as cancer, HIV, diabetes, chronic heart disease, or epilepsy

• Have any condition which meets

the definition of a disability under the Equality Act 2010

What can Disability and Inclusion help with?

Our Disability Support Officers offer information, advice and guidance in a range of areas such as:

• Reasonable adjustments and support during your studies

• Obtaining up to date supporting evidence

• Securing suitable university accommodation

• Making exam arrangements

• Provision of Support Workers

• Specialist equipment loan

• Liaison with academic departments

• Accessible parking.

• Obtaining up to date supporting evidence for assessment deferrals.

• Making alternative exam arrangements, such as extra time.

If you’re a student at the University of Chester and you didn’t disclose your disability on your application form, don’t worry – you can contact the Disability and Inclusion Team who will update your record accordingly. Disability and Inclusion will then advise on your next steps for accessing support.

You can contact the Disability and Inclusion team at any point before or after starting at the University of Chester and they will be happy to help.

Careers and Employability

The Careers and Employability team can help students find a part-time job or connect them with future employers. They also arrange group sessions helping students to complete their CV, brush up on employable skills, and improve interview technique. Careers and Employability also run the Chester Difference Award (CDA) programme which helps students recognise the extra-curricular activities that they are engaged in during their time at university to help with their job hunt once they graduate.

Email: careers@chester.ac.uk

Instagram: @chestercareers

Website: https://careers.chester.ac.uk/ students Student Circus: studentcircus.com

Student Circus is an online job search platform dedicated to International Students, giving you unlimited access to thousands of filtered visaenabled opportunities in the UK and handpicked opportunities in your home country, along with other resources on the platform.

Looking for a Skilled Worker Visa Opportunity in the UK? Student Circus has hundreds of listings of pre-filtered jobs from employers

willing to sponsor the Skilled Worker visa. Additionally, there are a range of internships and placement opportunities available.

Keen to return to your home country?

The Student Circus platform also has jobs and internship listings with companies back home that value your global experience and education.

How can you sign up?

You can start exploring career opportunities by clicking on this link www.chester.studentcircus.com and registering for Student Circus, using your university email address.

Working in the UK

While studying in the UK, a part-time job may be of interest to some students to make some extra money.

As an International Student in the UK, you’re generally allowed to work up to 20 hours maximum per week during term-time and full-time during official vacation dates due to the requirements of your visa. Our CareerHub is a great place to start when looking for parttime jobs.

Before starting any job make sure you know your rights. Everyone working in the UK is protected by UK employment law.

International Student Handbook

Restrictions on working:

• you cannot fill a full-time permanent vacancy

• no self-employment (this means no freelance or consultancy work and you cannot set up your own business)

• no work as a professional sports person or entertainer

If you have any question about your visa, please do not hesitate to contact studyvisa@chester.ac.uk.

Academic Skills

Our Academic Skills (ASk) Advisers work with students across all levels and on all courses, to develop your confidence in skills such as academic writing, structuring essays, and referencing. We also have dedicated Maths and Statistics Advisers, who can help with numeracy skills, interpreting statistics, and running your own data analysis in different software.

You don’t have to be referred by anyone to come and chat to us; we are part of your university support package – and our services are 100% free.

Online Resources

We have a wide range of resources that you can access anytime from any location. These include downloadable resources, short videos and our own podcast, The Skills Pod. you can check

out our resources on our Academic Skills and Maths and Statistics Moodle pages.

FeedForward

You can use FeedForward to ask any academic skills-related question you may have, for example when do I need to include citations? No question is too big or too small!

You can also use FeedForward to receive general advice on extracts of your work. For example, you might want guidance on improving your paragraph structure, academic writing style, or critical analysis. Our ASk Advisers can also advise on calculation techniques, statistical interpretations or how to include statistics within your assignment.

To use FeedForward, simply send your query or extract of your work (up to 3 paragraphs) to ASk@chester. ac.uk.

We aim to get back to you within 3-5 working days.

One-to-one appointments

You can book a one-to-one appointment at a time and date that suits you to have a more in-depth discussion on a particular skill with an adviser.

The ASk team offer one-to-one appointments both online and inperson at a number of our university

sites. You can find out more and download MS Teams via the Remote Learning for Students pages on Portal. Appointments last for up to 30 minutes. For more information or to book an appointment please visit the Academic Skills Moodle pages. You must make sure you are registered for these Moodle pages to see upcoming availability.

Please visit our 1-2-1 appointment booking tiles on Moodle for Academic Skills appointments or Maths and Statistics appointments. If you have any questions about our service, ASk - we’re happy to answer them! To find out more, email ASk@chester.ac.uk.

Ask Together!

International Student Handbook Security Team

Security

Our Security team are your first port of call for help and emergency support contact outside of the normal University opening hours (9am5.30pm). The team work on a rota basis to provide a 24/7 service, 365 days of the year. This means they can provide a safe and secure environment at our sites for students, staff and visitors alike.

Our Security team:

• Provide security, first aid, and first response welfare support to students.

• Respond to calls from students, staff and local residents regarding a range of issues on and off campus.

• Liaise with teams across the university, including the Proctor’s Office, the Residential Support Team, Student Support and Guidance, and Welfare Offices and external services such as the emergency services on an almost daily basis.

• Operate and monitor the university’s comprehensive CCTV system.

• Are key holders for all university properties on and off campus and respond to Intruder/Fire alarm activations as and when needed.

Contact Details:

• Chester: 01244 511541 - At Exton Park, our Security team are located at the main entrance to the site (off Parkgate Road).

• University Centre Warrington: 01925 534374 - Security is based in the vicinity of the main entrances at both Time Square and Remond House during opening hours.

International Student Handbook

University Centre, Warrington

University Centre Birkenhead, Marriss House

Chester City