Beyond Basic Receptionist Responsibilities – 5 Ways Your Front Desk Can Wow Your Customers Did you know that it takes just seven seconds for people to form a first impression? Seven seconds. And since the front desk is typically the first area of your business your customers will come into contact with, making sure they get it right on the dot is critical. Beyond the basic receptionist responsibilities of answering the phones and greeting visitors professionally, there are a few things your front desk team can do to really knock it out of the park with each and every interaction. Let’s take a look.
Treat all visitors like VIPs. You probably have one or two clients who are at the top of your list and as such, you probably go out of your way to make sure they always receive exceptional service. What if your receptionist acted this way as well, but with every person who phoned in or walked through the door? Imagine how happy and engaged they would be. And that goes for everyone – even non-customers. After all, you never know what that “wow” factor might do for future business.
Always be prepared. Regardless of what a particular visitor is there for, when the front desk agent is quick on his or her feet and can immediately offer assistance, it sets the stage a positive and memorable experience. This requires that a major part of your receptionist responsibilities is organization – both of the schedule as well as his or her work station. Being on top of things and prepared at all times is the ultimate goal.
Have a lobby board. To really drive home the importance of your customers, one of your receptionist responsibilities could be maintaining a welcome board in the lobby. A sign that says, “Welcome Ms. Smith from ABC Company” is a small gesture that can have a tremendous impact. Walking in to such a thoughtful and personalized welcome will
demonstrate to your customers that you value them. And when you create a positive experience like that, it can give you an extra leg up on the competition as well.
Offer refreshments. Another seemingly minor amenity, offering refreshments for people while they wait is a lovely gesture that can make a strong, positive and lasting impression. A selfservice station with water or coffee is nice, but incorporating service into your receptionist responsibilities is even better. If your budget allows, include a bowl of fruit or some healthy, wrapped snacks as well. This will make your visitors’ wait time much more enjoyable and help them appreciate your company a little bit more.
Automate manual tasks. Whenever possible, shifting time-consuming manual tasks from your front desk team to an automated system can create a better opportunity to really wow your office visitors. An example of this might be transitioning to a digital registration process. When your team can focus less on tedious, non-client-facing receptionist responsibilities, they will be freed up to deliver a more personalized front desk experience to your customers. When it comes to first impressions, the front desk is central. And at the end of the day, it’s not just about asking, “What does a front desk receptionist do?” It’s about asking what they can do above and beyond their basic receptionist responsibilities to truly wow your customers. Going the extra mile can make a lasting impression that will win life-long customers for your business. Reference content from below linkhttps://www.dailystrength.org/journals/beyond-basic-receptionistresponsibilities-5-ways-your-front-des