Mission
H PE Shining the light forward through inspirational stories.
FY 2019-2020 ANNUAL REPORT
Dear Friends, Looking back, 2020 evokes lots of feelings for many of us. No one could have predicted being faced with a global pandemic and its aftermath – yet we remain amazed as we reflect on what God enabled us to do in providing help to so many in crisis. This year’s annual report is a combination of looking back and looking forward. It comes in the form of a calendar we hope you will reference and find joy in each day in 2022. It reflects the unprecedented scope of our Western Pennsylvania Division’s work in shining a light of hope in the darkness, including a collection of personal stories highlighting our impact across the region. As a team of officers, staff, volunteers, and donors, we worked shoulder-to-shoulder on the frontlines of Mission Hope in 2020. From the bottom of our hearts, we thank you for your dedication and faith during this year of all years. When there were no options left for those facing sudden unemployment, a job risk due to closed schools and childcare centers, illness, and more, The Salvation Army Western PA Division was there to provide help and hope. YOUR side-by-side support with us made this mission possible for thousands of Western Pennsylvanians. When the cupboards were bare and the fridge was empty for local families, we were on a mission to provide hope. When a single mom lost her job because the pandemic took away her only options for childcare, we were on a mission to inspire hope. With long lines of families waiting for emergency boxes of food to feed their children and loved ones, we were on a mission to create hope. Throughout these pages, you will hear directly from those we served through this most important of missions – Mission Hope. It was made clear time and again that fulfilling our mission in 2020 was only possible – with God’s provision. We thank you for your ongoing support and wish you the deepest blessings in 2022 and beyond. Sincerely,
Majors Gregory and joyce hartshorn Divisional Leaders the Salvation Army Western Pennsylvania division
Majors Gregory and Joyce Hartshorn Divisional Leaders The Salvation Army Western PA Division
About The Salvation Army The Salvation Army is the second most recognized charitable organization in the world. We are the second largest charity in the United States and one of the most trusted in the world. We have the knowledge and ability to withstand the constantly changing social needs and current events facing our communities. And, The Salvation Army has a presence in every zip code across Western Pennsylvania; indeed all across the United States.
Western PA Division 107 Service Units 39 Worship and Service Centers 6 Service Centers
2,375
Utility assistance cases
46,290
Nights of Shelter and Stable Housing Provided
590,318
Men, women, and children served
10,097
Educational programs provided
710,186
Meals provided
66,898
Men, women, and children served
381,840
Grocery orders provided
732
Housing/rent assistance cases
132,858
Meals provided
62,762
Grocery orders provided
Allegheny County 9 Service Units 8 Worship and Service Centers 1 Service Centers
92
Housing/rent assistance cases
535
Utility assistance cases
16,751
Nights of Shelter and Stable Housing Provided
3,460
Educational programs provided
Building Hope, Healing Wounds: LIGHT Project The Salvation Army’s “Leading Individuals Gracefully Out of Human Trafficking” works to heal the physical, emotional, and spiritual wounds victims confront while breaking free of this modern-day slavery. This program is based at The Salvation Army New Kensington Worship and Service Center. Victims receive comprehensive case management services, with support in securing housing, clothing, furniture, and the emotional, moral, and spiritual support they need on this journey forward in healing.
act p m I r u O
s ect ha ims: T Proj H ct i G v I L g , kin 019 c 2 i y f f a a M r Since uman t emale, d 22 h inor f assiste les, 1 m
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a ult fem • 14 ad s or e l a tm , 10 lab 7 adul ictims v g in ick x traff ictims oreign • 12 se v g in k were f 2 ic 1 f f d a r n t sa cratic citizen a, The Demo blic, . .S U e r u in • 10 we als from Ch o, Czech Rep nation of the Cong , Honduras, ic mala Republ , Guate , Syrian Arab r o d a v El Sal Arabia , Saudi istan se Me xico , Jamaica, Pak sive ca ic prehen cial m Republ o c nt on finan 00 + spe es and • $160,0 ment servic e tims ion manag pretat e to vic c n a t s e inter no i g a ass u g / on lan imited 0 spent hose with l • $3,90 t r ty s fo capaci service aking e p s h s Engli
When I met with Sarah (Medina, LIGHT Project Director), she told me The Salvation Army was ready to do everything possible to support me - they were like a family to me. I was a single mom experiencing many problems with the father of my child. My English was not so good, and I was living alone with a little baby. I didn’t have a car, I didn’t work, and I didn’t have friends or family here. The Salvation Army assisted me with housing, covering my rent for several months. Sarah went above and beyond, assisting me with other personal matters, and I’m very grateful to The Salvation Army for their care and support.” -LIGHT Project Client
January 2022 SUNDAY
Learn more about The Salvation Army’s Housing, Recovery, and Rehabilitation Programs at www.salvationarmywpa.org. Adult Rehabilitation Centers • Harmony House • Harbor Light • Family Caring Center
Anti-Human Trafficking Month
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Martin Luther King Jr.
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Planting Seeds of Hope: Family Caring Center Located in Pittsburgh’s East Liberty neighborhood, this facility provides emergency temporary housing with a focus on keeping families united as they face homelessness. This family-focus is what makes Family Caring Center so special, strengthening parents and children as a unit in their time of need.
ct Our Impa
vided lter pro e h s f o ights • 9,506 n vided eals pro m 5 6 ,3 7 • 1 erved iduals s iv ns d in 8 • 13 nt sessio e m e g a urces ase man ity reso n u • 1,679 c m m to co ferrals • 882 re ved ases ser c y il m a • 50 f
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Without a doubt, the biggest blessing that The Salvation Army gave my family was each other,” Josh said. “Thanks to The Salvation Army, for the first time in a long time, I didn’t have to worry about what, or if, I was going to eat. My father received helpful resources for housing, allowing us to remain the strong siblings we are today.”
Learn more about The Salvation Army’s Housing, Recovery, and Rehabilitation Programs at www.salvationarmywpa.org. Adult Rehabilitation Centers • Harmony House • Harbor Light • The LIGHT Project
February 2022 SUNDAY
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93% of our families exited to permanent housing in 2020. First Day of Black History Month
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Valentine’s Day
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Presidents’ Day
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Hope in the Darkness: Emergency Disaster Services During the aftermath of natural disasters like devastating fires or floods and other emergency situations, The Salvation Army’s Emergency Disaster Services are prepared, offering cups of coffee, kindness, and a shoulder to lean on during a family or individual’s greatest time of need. Mission Hope is their goal, no matter the circumstance.
Our Imp
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We want to thank The Salvation Army’s Emergency Disaster Services for coming to our aid in our hour of urgent need when our house was on fire and we lost everything. You truly are Salvation in the hour of distress.” -Pittsburgh family displaced by fire
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• EDS respon ds per ye ar in A to an avera g llegh • In 20 eny Co e of 200 ca 20, ED lls u nty al S su 10,000 one. first r pported ne arl esp Allegh eny Co onders on y site in u n ty. • Ther e were more calls than and 40 200 em comm erg • EDS unity also p outre ency rovid ach ev kits, 1 ed 1,1 ents. 6,8 cases/ 69 meals, 41 17 personal jugs o ,839 sn h ygien f wate acks, a r. nd 3,3 e 96
March 2022 SUNDAY
Learn more about The Salvation Army’s Emergency Disaster Services at www.salvationarmywpa.org.
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Daylight Saving Begins
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Hope Springs: Our Generous Donors
John Bu tler
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The Salvation Army’s donors provided a lifeline to families and individuals facing the impossible – the aftermath of a global pandemic and economic shutdown. Our donors turned Mission Impossible into Mission Hope with their ongoing generosity and commitment during this public health and economic crisis.
I was likely 7 or 8 years old in the early 1960s when my parents joined The Salvation Army New Kensington. My first memories are being introduced to and learning to play the Alto horn. My lasting memories, as a young kid, were the good feelings derived from helping others while being part of an organization that specialized in helping people in need. My donor advisor alerted me to the plans envisioned for the New Kensington facility to have an even greater community outreach. After visiting and learning more, I viewed it as my opportunity and duty to make a larger, long-term financial commitment to promote that vision. This ultimately benefits my former hometown community.” -John Butler, Major Gifts Donor
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The Salvation Army has always been known as an organization that helps people with various personal, social, economic and emergency needs. During the pandemic, the organization stepped it up to an even higher level of service in terms of meeting the increased needs of people during this time of uncertainty.” -Kevin & Pamela Kuhn, Planned Giving Donors
Learn more about The Salvation Army’s Planned Giving opportunities: Email lisa.young@use.salvationarmy.org Learn more about Major Gifts opportunities: Email darcy.kucenic@use.salvationarmy.org Donate today at www.salvationarmywpa.org.
April 2022 SUNDAY
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Tax Day (Taxes Due)
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Earth Day
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Arbor Day
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Heroes of Hope: Celebrating National Salvation Army Week Our volunteers provide the support we need in Doing The Most Good in communities across Western Pennsylvania. During National Salvation Army Week, we are humbled to celebrate our Heroes of Hope!
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Bill Morgan fed the poverty-stricken during the height of the pandemic, transporting meals from Sharon to the New Castle Salvation Army. He cooked a full Thanksgiving dinner for 155 people for pick-up and delivery, then collected thousands of Christmas toys for local children in need, donating his own money for gift cards and Christmas food baskets. God bless you, Bill!” -Captain Elliott Higgins, Commanding Officer, The Salvation Army New Castle Worship and Service Center
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Sonya Richard, a volunteer at The Salvation Army Somerset Service Center, has been instrumental in using her creativity and boundless energy to support programs throughout the year. Although she works a full-time job overnight, she dedicated her free time to help families during Christmas, allowing the Somerset Service Center to continue its programs to bring happiness during the holidays.” -Gale Purbaugh, Director, The Salvation Army Somerset Service Center
Become a Hero of Hope today! Learn more about volunteering at www.salvationarmywpa.org.
Celebrate National Salvation Army Week: May 9 - 15, 2022
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Become a Hero of Hope Today! Learn more about volunteering at www.salvationarmywpa.org.
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Celebrate National Salvation Army Week: May 9 - 15, 2022
Mother’s Day
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Armed Forces Day
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Memorial Day
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Mission Hope: Our COVID-19 Response Businesses and schools shuttered overnight. Sudden unemployment. Loss of childcare. The illness and deaths of so many across our world. Our Mission: to provide food, rent, and utility assistance; bringing hope during a time that felt hopeless. Our Mission: Possible, as nothing is impossible with God.
A Western P OVID-19 C Division: Response
en, n, wom ed e m 8 1 serv • 590,3 ildren and ch vided als pro e m 6 8 ided • 710,1 es prov i r e c o 0 gr ith • 381,84 ided w v o r p s milie ance • 732 fa g/rent assist n i s ith Hou vided w o r p s e i famil nce • 2,375 assista Utility
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I cry because The Salvation Army filled our empty cupboards and made sure we had plenty. It helped to calm my fears. The uncertainty of everything – it inspired me to have faith that we will get through this. If we have food for the kids, that is all that matters.” -Sonja Bey,
volunteer and church member who received assistance during the pandemic from The Salvation Army Pittsburgh Temple Worship and Service Center
June 2022 SUNDAY
View Sonja’s Video Testimonial on The Salvation Army WPA YouTube Channel.
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Become a Salvation Army Volunteer! Visit www.salvationarmywpa.org today.
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Flag Day
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Father’s Day & Juneteenth
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Hope’s Future: Youth Programs | How We Adapted The Salvation Army provides enrichment programming and critical services for youth across Western PA, building solid foundations for happy, healthy, and successful futures. While 2020 created obstacles for in-person engagement for our new Greater Pittsburgh Music School, Divisional Music Programs, Youth Programs, and Camp, we adapted to serve at-risk youth and children across our communities in new ways.
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When I first got to Pittsburgh, I was not making the best decisions in my life. I was hanging out with the wrong people, and I was not in a good mindset. Lts. Kevilyn and Michael Haynes treated me like a daughter, and they tried to involve me and my family in everything going on here, and it made me feel good inside. They are always willing to talk, always willing to go out of their way to keep me motivated.” -Lilly, 15 years old
Hope’s Impact Greater Pittsburgh Music School Began in February 2020 at Pittsburgh Temple, resumed October 2020 in North Boroughs • 7 Corps Locations Involved: Aliquippa, Westside, Steel Valley, Temple, New Ken, Allegheny Valley, North Boroughs • 67 participants attended more than: 400 brass lessons, 100 drama lessons, and 150 timbrels lessons. Divisional Music and Arts Days • 61 Students Served
ther families to ga safe place for a e en th be s ng ri ha h du tc rmalcy n Pumpkin Pa ovide some no anding pr m to om le The Monesse C ab , e te er ai n Thw vities. We w -Captain Susa ter and enjoy acti cent history.” re d Service Cen in an e ip m ti sh lt or W n se es on most difficu M lvation Army Officer, The Sa
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Beaver County Music School: Serving Beaver Falls, Rochester, Aliquippa • 71 Students Served • 347 Total Lessons Other • More than 50 Online Piano and Brass Lessons During the Pandemic
Learn more about The Salvation Army’s Youth Programs at www.salvationarmywpa.org. Beaver County Music School • Camp Allegheny • Music Programs • Bridging the Gap
July 2022 SUNDAY
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Bryan Cook, Divisional Music and Arts Director, leads students during music instruction.
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Independence Day
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Hope’s Future: Youth Programs | Back-to-School Assistance The Salvation Army ensures that young students are prepared with supplies and support for every school year. As COVID closed schools, the needs shifted – and so did our services.
Major Cynthia Foster knew she had to take action to support local children served by The Salvation Army Westside Worship and Service Center. She quickly organized a safe learning hub where students could meet daily in a safe place and receive support and encouragement with their remote learning. Kayla, a foster mom with seven kids at home, said the program gave young learners a chance to continue to grow:
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It gave them the interaction they needed with other kids. The Salvation Army Westside gave them the chance to focus and get their work done.”
The Salvation Army Pittsburgh Temple Worship and Service Center partnered with First National Bank in August 2020 during a drive-through Back-to-School backpack distribution.
1,752 backpacks were provided to children throughout 14 locations.
August 2022 SUNDAY
Learn more about The Salvation Army’s Youth Programs at www.salvationarmywpa.org. Beaver County Music School • Camp Allegheny • Music Programs • Bridging the Gap
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The Salvation Army’s Camp Allegheny provides six weeks of residential camp for up to 150 kids each session during the summer.
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Fall Into Hope: Comprehensive Social Services The Salvation Army provides year-round services to families and individuals in need through grocery vouchers, hot meals, clothing and housing, utility and prescription assistance, low to no cost dental care, counseling, spiritual, and emotional support. Through our Comprehensive Social Services, we aim to support the mind, body, and spirit of all people in need.
h ve-throug vided dri ro p r te n . e mic ice C the pande and Serv roughout Worship th n rs ro e a te h n S lu y tion Arm the help of local vo The Salva ith w s n o ti u ib food distr
Sharon y m r A n tio The Salva esponse | R 9 1 es D I COV ial Servic c o S e v i s en Compreh
er 2020 eptemb S 0 2 0 2 ,849 April ours: 1 H r e e nt 6 • Volu s: 12,26 d Meal e r a p e 7,783 • Pr erved: S s l a u id 7,553 • Indiv eries: 1 c o r G 3 of : 163,44 • Bags ovided r P s l a Me • Total
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I’m raising three of my beautiful grandchildren in my apartment on my own. When COVID-19 hit and the closures began, I was immediately stressed about how to provide lunches for them each day. I had no idea how I was going to handle it. The Salvation Army has ensured that my grandchildren are fed during this uncertain time, and for that I am truly grateful.” -Feeding Families for Life program recipient
September 2022 SUNDAY
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Hunger Action Month
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Learn more about The Salvation Army’s Comprehensive Social Services at www.salvationarmywpa.org. Pathway of Hope • Dental Centers • Feeding Families for Life and Love in a Backpack
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Labor Day
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Patriot Day
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Start of Fall (Autumnal Equinox)
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A Bundle of Hope: The Salvation Army and WTAE-TV’s Project Bundle-Up WTAE-TV’s project Bundle-Up provides all NEW warm, winter outerwear – including coats, hats, gloves, and boots - for children and senior citizens from low-income households throughout Western PA. This joint program is implemented by The Salvation Army Western PA Division and WTAE Channel 4. Through this program, children up to 18 years old are provided up to $75 for new winter outerwear items, while seniors aged 62 years and older typically receive $100 for the purchase of much-needed apparel to keep warm during the cold winter months. WTAE-TV’s project Bundle-Up aids an individual once every other year to reach more people in need each season.
s been lion ha il m .5 5 1 ter 1986, $ new win nts g • Since in id prov 0 recipie raised, o 290,00 t r ns a e w r citize outer io n e s d an hildren • 5,000 c inter each w served
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At KeyBank, we are committed to helping our customers and communities thrive and we understand that the needs of our most vulnerable communities and neighbors are even greater during the winter. This is why KeyBank is proud to sponsor Project Bundle-Up and why our employees are so willing to participate and volunteer. They have seen, first-hand, the magic, comfort and joy that Project Bundle-Up brings to those in need, as they volunteer on shopping trips each year to ensure no child or senior is without warm clothing for the winter.” -Dwayne R. Finney, Market President, KeyBank
October 2022 SUNDAY
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Learn more about The Salvation Army’s Christmas Assistance at www.salvationarmywpa.org. Treasures for Children • Adopt-a-Family • Sheetz for the Kidz • WTAE-TV’s project Bundle-Up
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Columbus Day
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Hope for the Holidays: Christmas Assistance Each holiday season, The Salvation Army provides thousands of people throughout Western Pennsylvania with toys, gifts, clothing, and holiday meals, making sure spirits are bright during Christmas and beyond.
A single mother raising her 4-year-old son, Melissa had difficulty finding childcare even before the pandemic began. After facilities closed because of safety measures, she was forced to stay home with her son, losing her income. While receiving assistance, she volunteered as a bell ringer during the 2020 Red Kettle Campaign.
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Having nothing, and not knowing what the future holds – God was the only way. Ringing the bell was my way of letting people know that God will take care of us. 2020 was life changing for me with the ups, downs, and what I did with it. I have a new purpose in life. In the future, I will again have the chance to have a good job – while sharing my faith with other people.” -Melissa
2019 Western PA Christmas Assistance: • 10,115 groceries, vouchers, and holiday meal boxes distributed. • 14,765 community meals served at Worship and Service Centers. • 700+ turkeys purchased for Thanksgiving feasts. • 475 meals served with the help of 97 volunteers at the Omni William Penn on Christmas Day. • 2,536 meals at the University of Pittsburgh on Christmas Day.
Learn more about The Salvation Army’s Christmas Assistance at www.salvationarmywpa.org. Treasures for Children • Adopt-a-Family • Sheetz for the Kidz • WTAE-TV’s project Bundle-Up
November 2022 SUNDAY
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Have you signed up to help your local Salvation Army this holiday season? Visit www.salvationarmywpa.org today!
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Daylight Saving Time Ends
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Election Day
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Veterans Day
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Thanksgiving Day
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Hope for the Holidays: Christmas Assistance Treasures for Children and Adopt-A-Family are Salvation Army programs brightening Christmas morning and beyond for families in need. Children create wish lists that are shared with hundreds of companies, small businesses, churches, and individuals. Every gift is sponsored, as partner companies display the tags on Christmas trees, inspiring more people to give back in the spirit of the season. (Treasures for Children transitioned to The Salvation Army Angel Tree Program brand in 2021.)
hildren C r o f s e r u s Trea a-Family t p o d A d an d
ute s distrib y o t 0 0 00,0 • Over 1 019 ember 2 c e D in ed in s adopt ie il m a f • 215 er 2019 Decemb
Tina and Sean both have always held jobs. But as Sean was diagnosed with cancer, the emotional and financial obstacles grew. Falling behind on utilities and rent, The Salvation Army provided a Christmas season that gave his family a reason to smile.
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Sean was so sick that the family was consumed with caring for him. It wouldn’t have been Christmas without Adopt-a-Family. It made the difference for the entire family,” their caseworker said. “We didn’t know 2019 would be their last Christmas together, as sadly, Sean passed away. But the Adopt-a-Family program brought them joy when they didn’t think they’d have a way to celebrate the season.”
December 2022 SUNDAY
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Learn more about The Salvation Army’s Christmas Assistance at www.salvationarmywpa.org. Treasures for Children • Adopt-a-Family • Sheetz for the Kidz • WTAE-TV’s project Bundle-Up
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Contact your local Salvation Army to ring the bell or to volunteer in the Christmas toy warehouse! Visit www.salvationarmywpa.org today!
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Start of Winter (Winter Solstice)
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Christmas Day
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Christmas Eve
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New Year’s Eve
FY 2019–2020 FINANCIAL STATEMENTS THE SALVATION ARMY OF WESTERN PA
THE SALVATION ARMY OF ALLEGHENY COUNTY
PUBLIC SUPPORT AND REVENUE BY CATEGORY:
PUBLIC SUPPORT AND REVENUE BY CATEGORY:
Year Ended 9/30/20
$30,069,004
69.6%
Government Fees/Grants
$3,035,625
Other Revenue
Public Support
United Way Internal Support (Related to COVID) Total Support and Revenue
Public Support
$6,357,694
66.0%
7.0%
Government Fees/Grants
$1,196,929
12.4%
$1,735,670
4.0%
Other Revenue
$33,112
0.4%
$835,097
1.9%
United Way
$330,000
3.4%
$7,549,291
17.5%
$1,709,827
17.8%
$43,224,687
100.0%
$9,627,562
100.0%
Direct Services
$6,892,304
73.2%
Fundraising
$1,320,034
14.0%
Administrative and Support Services
$1,204,915
12.8%
Total Allegheny County Expense
$9,417,253
100.0%
EXPENDITURES BY CATEGORY: Direct Services
83.4%
Fundraising
$2,267,791
5.4%
Administrative and Support Services
$4,665,824
11.2%
$41,668,842
100.0%
Division-Excess (Deficiency) of Revenues over Expenses * Increased Contributions due to COVID-19
Internal Support (Related to COVID) Total Allegheny County Revenue
EXPENDITURES BY CATEGORY: $34,735,227
Total Expense
Year Ended 9/30/20
$1,555,845
Alleg County Division Excess (Deficiency) of Revenues over Expenses
$210,309