U.S. Army Garrison - Main Post (Grafenwoehr) / Rose Barracks (Vilseck)
Boots on the Ground - CMS Update
VOLUME 1 / EDITION 3
CUSTOMER MANAGEMENT SERVICES
AUGUST 2011
Grafenwoehr Military Community Issue Tracker
In the Spotlight Who: Grafenwoehr Military Community What: Town Hall Meeting - Consolidation of Services
Where: Rose Barracks Theater When: TBD Purpose: To inform the Grafenwoehr Military Community on the Garrison's strategy to consolidate duplicative services provided on Main Post and Rose Barracks
IN THIS EDITION
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In the Spotlight…………………………………..…………………………………………..........
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Bring on the Praise………………………..……………...………………………………………..
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Customer Service Awards /Garrison Recall......………………………………………..
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USAG Workforce - “On the Move”…………….……………………………………………..
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We Heard Your Voice /GMC Tracker/AFAP Information……………………………
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Bring on the ICE Praise ACS- Comment: Thanks for the cookies, the coffee and the crazy lion. My buddies and I were using the computer room to do online training. The computer room is pretty awesome and staff is totally friendly. The coffee was a nice touch, with lack of other available things on this side of post, it was nice to see someone around here cares about soldiers.
Thanks ACS! I will send my other soldiers over for sure. Great info all over too! ______________________________________________________________________________________ Bowling Center/MP - Comment: I would like to thank all of the staff at the Grafenwoehr Bowling Center for giving me a super special birthday party on July 23, 2011. I would especially like to give a huge thanks to Chef Tim who baked me a wonderful cake. It was delicious!
I will definitely have more birthday parties there! __________________________________________________________________________ ACS - Comment: Ms Prim gave good guidance to me and was eager to help me with every possible way to make sure I could get an AER loan and at the same time afford to pay it off. Good customer service.
Teen Center/RB- Comment: The roller coasters where awesome. I liked that we didn't have to wait in any lines and get to go on the rides as often as we want to. The trip to Holiday Park was great!
Comment: Holiday Park was great. Comment: The staff was so helpful All of it was good. It was my first trip and made a great Welcome Packet so I was nervous but my teachers for my Family. Great Facility where really nice. _______________________________________________________________________________________ Directorate of Emergency Services - Comment: I contacted the DES desk and spoke to SPC Jamison about a suspicious individual around the Graf Post office area. Once he had someone check it out he returned my call telling me that they checked it out and everything was good to go. I know that the desk is a very busy area and for SPC Jamison to call back shows great dedication to duty and commitment to mission.
Thank you! _______________________________________________________________________________________ Teen Center/RB - Comment: Good Morning, On behalf of 2-2SCR, I would like to send a special thanks and heartfelt appreciation for Mrs. Joann Valenzuela. She is a credit to the United States Army Civilian Corp. Each time I interact with her she genuinely, shows her love and care for soldiers and families. Yesterday, without her support our Soldier and Volunteer Appreciation would not have been a success. We contacted her for support and without hesitation she stepped up and provided the help we needed. When I went to conduct business with her she hugged me and thanked me for being one of our nations hero's. I want to tell her yesterday she was our hero. We will be forever in her debt for providing us logistical support. She is the picture of selfless-service. She refuses thanks but we will find away. This thank you is just a start. We will recognize you in a surprising way very soon.
Thank you! 2SCR S-4 _______________________________________________________________________________________ 2 of 6
Bring on the ICE Praise Fitness Center /MP- Comment: Bravo!! Bravo!! on another GREAT Army 10 Miler Qualifier. I would like to thank everyone for putting such a great event together. Thank you for changing the route(as a runner it is very disappointing to see the finish line and you still have a mile to go), for all the water stops, and for the AFN announcement. This was my 7th year running the ATM qualifier and this year was the BEST!!! again THANK YOU!!!! and see you next year!!! ______________________________________________________________________________________ Bowling Center/MP - Comment: I would like to thank the Bowling Center management and staff (especially Robin) for the excellent customer service on Thursday, 7 July. The Grafenwoehr CDC's prekinder program and staff had an enjoyable time bowling on their field trip. The children can't wait to return for a future trip! Sincerely, Randy Lambert Facility Director Grafenwoehr CDC . _______________________________________________________________________________________ CDC/Netzaberg - Comment: I would CPAC/MP - Comment: I came into the like to thank Toddler A, Veronica, CPAC office today after going to SATO Trina, Tonja & Toddler B Fetija, for travel plans for my daughters. I Jennifer, & Ms. Lindsay for taking was directed to Ms. Nicola Hoffman such wonderful care of my daughter for assistance and was treated and the other children. professionally and courteously. Ms. Hoffman handled my request quickly Comment: I love bringing kids to the and with compassion. I highly Netzaberg CDC, because I know they commend her for this. are in good hands _______________________________________________________________________________________ DPW- Comment: Thank You for the very quick service on my work orders in the classroom.
Outstanding Customer Service every time I have a problem! _______________________________________________________________________________________ EDGE - Comment: I have two teenagers enrolled in the strength and conditioning class. They both have enjoyed the class very much and I was very excited that it is offered especially with transportation! I like that they are getting exposed to several methods of exercise and that they are being taught exercise is fun. However my 17 year old has expressed that he would also like to receive instruction with the free weights as well as the exercise machines.
Thank you for offering this class to the community! _______________________________________________________________________________________ DPW - Comment: I would like to take this time to comment on your work order section at USAG Grafenwoehr. Your staff has always been helpful. Ms. Johnson has helped me on numerous occasions. She always has a great altitude and is very helpful in pointing me in the right direction.
I would like to thank you for a job well done! _______________________________________________________________________________________ EDGE - Comment: Great programs! Our family will be moving to the Graf Community soon, and I look forward to signing my two teenage boys up for these programs! _______________________________________________________________________________________ 3 of 6
Customer Service Awards - Garrison Recall 5 August 2011
USAG Grafenwoehr Customer Service Award
The Customer Service Award is presented quarterly to individuals identified through ICE submissions as providing consistent quality customer services. The customer service excellence provided greatly enhances the reputation of our Garrison and makes our Community a much better place to work and live.
Winners 2nd Quarter Simona Teixeira Latoya Wanser
Winners 3rd Quarter Sebastian Fries Liz Suarez
CONGRATULATIONS!!! 4 of 6
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USAG Workforce - “On the Move” WHO: HHC USAG Grafenwoehr WHAT: Orientation Day WHERE: Joint Military Simulation Center (JMSC), Camp Aachen WHEN: 10 August 2011
SIGNIFICANCE: HHC USAG Grafenwoehr is providing a quarterly training event to the Garrison work force to familiarize employee's with various training Soldiers undergo. Employees have to get approval from their supervisor to participate in the training.
For more information contact: Christine.nunez@eur.army.mil
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Grafenwoehr Military Community Issue Tracker
For a full listing of all Community Issues go to: www.grafenwoehr.army.mil ISSUE
OWNERSHIP
ISSUE TITLE
STATUS Area Coordinators are supposed to resolve minor disciplinary and Family misconduct problems. If the area coordinator is unable to provide a solution within two weeks, the Sponsors with the "Endorsement" of their Unit Commanders, may submit their full written, documented complaint to the Garrison thru the Housing office All ranks are allowed to reside in Governmentcontrolled quarters on and off post. Reference housing policy letter dated 14 Jun 11
11-68
Housing/ Business Manager
Housing areas in the US have a mayor to assist in issues, etc., Is there something similar that can be done OCONUS
11-69
Housing
11-70
Command Group
What is the official Housing policy on who can or can not live on Post The community would like to have a "Town Hall" to discuss upcoming Service Provider changes/consolidations
11-71
Housing
Can a Family that speaks German request to be housed off-post
A Town Hall will be conducted, date TBD
May require an exception to policy depending on the pay grade and the availability of Government-controlled quarters
__________________________________________________________ Army Family Action Plan - AFAP Conference November 8-10, 2011 It’s never to late to let your voice be heard! Submit your Issue TODAY! and increase your quality of life. Simone.Larson@eur.army.mil graf.acs@eur.army.mil DSN 476-2237 or Civ 09662-83-2237
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