MESSAGE FROM THE COUNSELING CENTER DIRECTOR

The Tampa campus Counseling Center was honored to continue providing an array of mental health and wellness services to the USF community this year. As we continued to emerge from the COVID-19 pandemic and students returned to a busy and vibrant campus, we met our community’s mental health needs by flexibly providing individual and group counseling services, outreach, mental health prevention and consultation services timely, efficiently, and effectively. We remained responsive to immediate needs on-campus, served students with minimal wait times for initial appointments, and provided services both in-person and via secure telehealth videoconferencing.

Meeting the needs of students is not without challenge: students present with increasingly acute concerns, and the rising shortage of mental health services in our communities has made recruitment and retention of qualified counselors especially difficult this year. Still, amidst these headwinds, the Counseling Center continues to develop innovative and effective solutions to the varying mental health concerns of our diverse community.

Thank you for continuing to trust us with your mental health needs.

Go Bulls!

Executive Summary

We provided individual counseling services to students with minimal wait times. Students continued to have access to mental health services without extended delays. Over three-quarters of requests for routine mental health services were scheduled within 14 days of the request, even when preferences for time of day and provider are accounted for.

We remained responsive to immediate mental health concerns on-campus through our urgent care system and outreach response. We continued to provide same-day urgent mental health services upon request, and responded to immediate on-campus needs timely and compassionately. Requests for same-day urgent mental health services increased 25% in 2022-23 as compared to 2021-22.

Students express a high degree of satisfaction with services. As in previous years, well over 90% of students served expressed overall satisfaction with the services they receive from the Tampa campus Counseling Center.

We enhanced our campus mental health services through affiliation with TimelyCare. The affiliation provided all USF students with access to convenient and prompt virtual mental health services.

We were reaccredited by the International Accreditation of Counseling Services (IACS) through July 2031. In May, 2023, IACS site reviewers visited our campus, noting that the Tampa campus Counseling Center “offers a well-regarded program… of comprehensive, high-quality services, employs a well-trained, professional staff who work well together, and is respected and appreciated by the University’s administration, campus constituents and students.”

CLINICAL SERVICES SUMMARY*

2,572 unique clients served

501 single session, same-day consultations comparisons of data

5.7% percentage of overall student body served

186 after hours calls

14,635 scheduled appointments

4.3 average number of individual counseling sessions per student served