CLIENT EXPERIENCE SURVEY OUTCOMES

Each student who utilizes Counseling Center services is invited to provide their reactions and feedback regarding their experience. We carefully review all client responses to inform our work and improve services. Once again this year, students reported positive experiences utilizing our services.

96% felt their counselor carefully listened to them

95% felt safe talking about their concerns

94% felt their counselor genuinely cared for them

92% felt positively about counseling as a result of their experiences at the Counseling Center

95% would utilize Counseling Center services in the future if needed

92% would recommend Counseling Center services to a friend who needed help

93% are overall satisfied with their counseling experience at the Counseling Center

Client Feedback:

• “I can't thank my therapist enough for being just the most amazing therapist. This is my first experience and it couldn't have gone better. I'm very grateful.”

• “My counselor has helped me through what I consider to be one of the toughest times in my life. I am truly grateful for their ability to make me feel safe and heard when I needed it most.”

• “I have had outside therapists/counselors before I came to this current counselor, and honestly, this was the best one I have experienced. I feel very comfortable expressing myself to her. I feel I am being listened to about the issues I have experienced, and the feedback I received so far has been helpful. I think she is a wonderful counselor.”

• “I am just so thankful that USF offers this. My therapist has been exceptional. She is so kind and understanding, and just really makes me feel seen.”

• “She has been absolutely amazing. I cannot thank her enough for giving me room to self-reflect and improve my character. She almost has superpowers.”

• “MY COUNSELOR IS THE BEST COUNSELOR EVER!!!! I have never had so much progress as I did with her. She is willing to tailor sessions according to what works best for you and both listens and responds in a way that makes me feel respected and cared for. Genuinely the best experience.”

TIMELYCARE OUTCOMES:

After each session with a counselor, TimelyCare invites students to rank their satisfaction with their session, and their counselor, on a 1-5 scale (5 is the highest rating). These results showed high satisfaction with TimelyCare services.