TOP OPERATIONS & PERFORMANCE
TOP OPERATIONS & PERFORMANCE
As a senior manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been more essential. And the expertise to do so has never been more in-demand. This certificate course has what you need to succeed.
The course is designed to help leaders, managers, and teams in any organization—government, business, religious, or nonprofit—discover an approach to operational excellence that brings together key principles, best practices, and practical tools from several disciplines—service operations management, Theory of Constraints, systems thinking, and human-centered service design.
With personalized coaching, you’ll develop a System Design Plan related to your current work to help you:
• Create clarity and focus to amplify your impact
• Design services for the best customer experience and outcomes
• Manage complex systems and processes
• Leverage limited resources to lighten workloads, increase capacity, and improve quality results
• Measure and maximize value for your team, customers, funders, and other stakeholders
Logistics:
$950 per person/project
$775 per person for a team of 3–6 (working on one team project)
$3,950 per person/project
For group out-of-state discounts, please contact our office
Personal Impact:
• Personalized coaching for your System Design Plan
• New expertise and a certificate
• Expanded network and opportunities
Organizational Impact:
• Receive a System Design Plan ready to produce results
• Investment in internal expertise rather than pay expensive external experts.
• Access to ongoing learning opportunities
“Loved this program, the information provided is desperately needed.”
Who Needs This Course
• Government agencies, government contractors, nonprofits, health care, and other service organizations
• Middle, senior, and executive leaders and managers of programs, systems, or organizations
• Leadership, management, and stakeholder teams of 3-6 people (for larger groups, contact us for a custom course)
The course is also ideal for leadership and management teams and stakeholder groups seeking a shared approach to solve a shared problem, particularly when you don’t have the time, money, or risk tolerance to pay for unproven consultants or coaches.
Course Overview
Content: You’ll learn a custom, innovative, and proven approach and apply it to a project to improve a real situation (e.g., a problem, process, program, system, or organization). You’ll finish the course with a project plan and proposal.
Schedule: 4 class days and 1 welcome webinar
Size: 25 participants
Time: 8:30am – 4:30pm for each class day Breakfast, Lunch, & Snacks Provided
Individual/Team Consulting: Schedule a one-on-one consultation with Staci Gnheim to discuss your project and any class help
Networking: You’ll have opportunities to interact and network with fellow participants and special presenters during class sessions and beyond
Requirements: To receive the certificate, you will demonstrate your expertise by:
• Engagement activities with cohort members
• Submitting completed project assignments
• Presenting your final project
For registration and more information:
Visit Website
Presenting Faculty | Kristen Cox
Kris Cox, Executive Director of the David Eccles School of Business’ Initiative on Government Improvement, is a passionate public servant with a career spanning multiple decades, governments, and sectors. She recently served as Executive Director of Utah’s Governor’s Office of Planning and Budget.
Presenting Faculty | Glen Schmidt, Ph.D.
Glen Schmidt, David Eccles School of Business Professor, is Chair of the Operations and Information Systems Department. His research interests include new product development, supply chain management, and lean-six sigma operations.
Presenting Faculty | Staci Ghneim, Ph.D.
As the Director of the David Eccles School of Business’ Initiative on Government Improvement, Staci has blended experience in business, social work, the public sector, and nonprofit management. She has run her own business and worked for the State of Utah, local nonprofits, and international firms.
