Women's Leadership: Effective Teams & Healthy Conflict Class Guide

ECCLES EXECUTIVE EDUCATION

WOMEN’S LEADERSHIP PROGRAM: EFFECTIVE TEAMS & HEALTHY CONFLICT

WOMEN’S LEADERSHIP: EFFECTIVE TEAMS AND HEALTHY CONFLICT Overview Working in teams can promote efficiency, creativity, diversity, critical thinking, synergy, and rewarding workplace relationships. However, working in teams can also leave team members feeling frustrated, alienated, voiceless, and confused. While no one formula can guarantee team success, research reveals the effective and ineffective practices for successful communication among teams. Learn methods for managing diverse communication styles and helping your team and organization tap into the full measure of their resources. Additionally, understand the value teamwork brings to a group and an organization, why we resist teams, and how skills such as feedback, trust, and effective listening can develop a team’s purpose and further the group’s mission and impact. In this program, learn about these practices and reach personal and organizational goals while becoming the leader you want to be.

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Learn to encourage effective communication patterns among teams, while discouraging those that are less effective Develop methods of helping teams tap into the full measure of their resources Realize the effects of conflict and collaboration on team success and individual satisfaction Discover how to promote an organizational climate of open and ongoing feedback

“It’s a great reminder of how to work effectively with others and a good framework for teaching my teams.”

PAST PARTICIPANT | EFFECTIVE TEAMS & HEALTHY CONFLICT

Employer Benefits

Employee Benefits

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Understand how to manage and communicate with your team and employees who hold different communication styles Provide feedback in a manner that allows your employees to grow and feel more successful in their work Build a collaborative team by setting clear responsibilities, building community and relationships, and modeling collaboration

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Understand how to work with others who have differing communication styles Build dependability and trust with your coworkers Utilize feedback effectively and be able to give constructive feedback Mediate conflict, navigate conversations, and know to use conflict productively

Who Should Attend • •

Women who want to create a better team atmosphere and mediate conflict Women in a leadership capacity who want to set a collaborative work environment and understand how to manage diversity

SHRM Recertification Provider Eccles Executive Education is recognized by SHRM to offer SHRM-CP and SHRM-SCP professional development credits (PDCs). This class is valid for 13 PDCs. For more information, please visit shrmcertification.org.

Sample Schedule Day 1

Day 2

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Why do we have teams? Why do we resist teams?

Effective patterns of communication Business chemistry styles Practices of great listeners Creating dependability, trust, meaning, and impact in your team or organization Gender lense of leadership styles Flex your language muscle Being appropriately assertive Case study: HBR

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Receiving and giving feedback Psychological factors of feedback: self-serving bias, fundamental attributional error, false consensus bias Providing corrective suggestions Providing positive feedback Conflict styles and the positives of conflicts Accountability conversations Mind management Building collaborative teams

Presenting Faculty | Jennifer Cummings Jennifer Cummings is an associate professor in the Management Department at the David Eccles School of Business. Her research and teaching areas include interpersonal and professional communication, conflict management, leadership, emotional intelligence, public speaking, self-presentation and image management, and team relations. She is a certified conflict mediator and certified emotional intelligence consultant.

THE ECCLES DIFFERENCE The David Eccles School of Business enrolls about 6,000 students in its eight undergraduate majors, four MBAs, six other specialized graduate programs, one Ph.D. program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more.

Our faculty members boast impressive professional and educational backgrounds and hold Ph.D.s from esteemed universities including the University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, Harvard Business School, Stanford Graduate School of Business, and University of California at Berkeley’s Haas School.

TAKE THE NEXT STEP Telephone: (801) 587-7273 Email: ExecEd@Utah.edu Website: Execed.Utah.Edu Registration: Eccles.Secure.Force.com/ExecEdApplication 1731 E Campus Center Drive Robert H. and Katharine B. Garff Building, GARFF 4340 Salt Lake City, Utah 84112