Volume 141, Issue 11 Wednesday, April 13, 2022
utdailybeacon.com @utkdailybeacon
Students attend to their homework as spring arrives to Rocky Top.
Alexandra Ashmore / The Daily Beacon
Knoxville Starbucks union victory inspires other locations to consider following suit ABBY ANN RAMSEY Staff Writer
Last week, the Starbucks on Merchants Drive voted to unionize their store, making Knoxville home to the first unionized location of the coffee chain in the South. While the victory was widely celebrated, the corporation challenged the 8-7 vote, arguing that the assistant store manager’s ballot should not be valid. The ballot remained unopened, so it was not counted in the already 8-7 tally. But on Tuesday, Maggie Carter, a UT journalism student who has led the union charge at the Merchants Drive Starbucks, said she received an official certification from the National Labor Relations Board stating that Starbucks removed their challenge, making the store’s victory official. Carter began working at the store in Aug. 2020 after transferring from a Jackson, Tennessee, location. That process was one of the first interactions with the company that made her feel undervalued. As the mother of a
7-year-old, she was disappointed that her only options in making the transition were to either take a leave of absence or quit and hope to be rehired. The leave of absence left her without pay for two months as she moved across the state. From then on, Carter was skeptical of corporate Starbucks moves. When they announced they were raising their starting wage to $12 an hour, she was grateful but felt that it was so sudden and out of the blue that they were using it to cover something else up. “This to me was not normal and my journalism lightbulb went off because I’m like there’s no corporation out here giving $4 raises within one year for no reason, something’s going on,” Carter said. She did some digging and found that her intuition might have been right. A few months before the raise, a Buffalo store had announced they were forming a union. In Dec. 2021, the store’s victory became official. “That made me feel like the $12 an hour was just reactionary and was an effort to stop this from spreading,” Carter said. Carter began to educate herself on what this meant and felt that following in the Buffalo
store’s footsteps could help make the Knoxville location what she wanted it to be. “We were really going through a tough time in our store, and it really seemed like there was no path forward with the current management situation,” Carter said. “There was no actual attention being paid to our concerns, so we decided to exercise our rights to join a union and have successfully done so.” The Merchants Drive employees who voted to unionize cite a variety of ways in which they have been overlooked by the company. For one thing, Carter says baristas have no way to accept credit card tips, as the company asks customers to use cash in an age where most people opt to use mobile ordering, Apple Pay and standard card payments. “It’s absolutely absurd that a huge percentage of our income is tips,” Carter said. “However, in this 50-year company that has a net worth of, what, $100 billion dollars … we can’t get credit card tips. Fun fact, Howard Schultz, the CEO and founder of Starbucks, was on the board of directors for Square payment devices.” Square is known for their minimally-designed card machines that have become popu-
lar within the past few years. After a customer uses the machine, a screen appears with simple tip options, doing percentage math for you or asking you to choose between $1, $2 and $3. Starbucks stores do not have these tipping options for card payments. Jamie Perlow, a partner at the Kingston Pike and Montvue Starbucks shared a similar sentiment in wanting to improve day-to-day working conditions like tipping. Their store announced their intent to unionize in March. “We had kind of joked about it for a while … and then we were like, but what if for real though?” Perlow said. Perlow takes issue not only with the tipping but also with simple sanitary problems. Their store complained to the corporation about poor caulking that was trapping water but received little help. Eventually, it got out of hand and they started seeing maggots and mold issues that Starbucks told the employees to resolve themselves.
STORY CONTINUED ON PAGE 2