The Simpler Way To A Healthier You An advanced blood glucose meter and blood pressure monitor, plus the support you need, 100% paid for by your employer.
Join Livongo and you’ll get: Advanced devices to monitor your blood pressure and blood sugar
Automatic uploads mean no more logbooks
Real-time support from coaches when you need it
Summary reports you can send your doctor
Personalized tips and articles picked just for you
Optional family alerts to keep everyone in the loop
Unlimited strips. Unlimited inspiration. It’s all free for you.
Join today at get.livongo.com/UTS or call (800) 945-4355 Use registration code: UTS We offer the Livongo program to members and their covered dependents enrolled in the UT SELECT health plan. Programs include trends and support on your secure Livongo account and mobile app but does not include a phone or tablet. You must have an iPhone or Android smartphone and install the Livongo app to participate in the Livongo for Hypertension Program. Livongo is an independent company that provides diabetes management for Blue Cross and Blue Shield of Texas. Livongo is solely responsible for the products and services that it provides. The information provided here is not intended as medical advice, nor meant to be a substitute for the individual medical judgment of a doctor or other health care professional. Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation, health status or disability. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-945-4355. UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-945-4355. Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association UT SELECT is administered by Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association. Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. PM03983.A
Improve your health at no cost to you. With Livongo you get an advanced blood glucose meter, blood pressure monitor, free strips, coaching and more so you never miss a beat.
Programs include trends and support on your secure Livongo account and mobile app but does not include a phone or tablet.
Register at get.livongo.com/UTS or call (800) 945-4355 Use registration code: UTS We offer the Livongo program to members and their covered dependents enrolled in the UT SELECT health plan. You must have an iPhone or Android smartphone and install the Livongo app to participate in the Livongo for Hypertension Program. Livongo is an independent company that provides diabetes management for Blue Cross and Blue Shield of Texas. Livongo is solely responsible for the products and services that it provides.The information provided here is not intended as medical advice, nor meant to be a substitute for the individual medical judgment of a doctor or other health care professional. Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation,health status or disability. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-945-4355. UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-945-4355. Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association UT SELECT is administered by Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association. Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. You must have an iPhone or Android smartphone and install the Livongo app to participate in the Livongo for Hypertension Program. PM03987.A
Frequently Asked Questions Q: What is Livongo for Diabetes? A: The Livongo for Diabetes Program helps make living with diabetes easier by providing you with a connected meter, unlimited strips, and coaching. The Livongo program is offered at no cost to members and their covered dependents enrolled in the UT SELECT health plan.
Q: My doctor says I have prediabetes or am at risk of developing diabetes. Is Livongo for Diabetes a good fit for me? A: No, Livongo for Diabetes is designed to support individuals diagnosed with type 1 or type 2 diabetes.
Q: Does unlimited strips really mean unlimited? A: Yes! No matter if you check once a week or once per hour, with Livongo, you receive all the strips and lancets you need at no additional cost to you.
Q: Is this really no additional cost for me? How can that be? A: Yes! Livongo is being offered at no additional cost to you. Shipping is included, too. You are not billed anything for joining Livongo.
Q: How do I enroll? A: It’s easy, and takes only a few minutes! Visit get.livongo.com/UTS and answer a few easy questions about you and your health to register. Next, download the Livongo app and log in. You may also enroll by calling Livongo Member Support at (800) 945-4355.
Q: What happens after I enroll? After you enroll, you will be shipped the Livongo Welcome Kit that includes the Livongo meter and all the strips and lancets you need to check your blood sugar. You will receive access to the Livongo member website, my.livongo.com, where you can personalize the program and access your readings.
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150 W. Evelyn Ave., Suite 150, Mountain View, CA 94041
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Q: Can I cancel my membership? A: Yes, you can cancel at any time for any reason. Just call Livongo at (800) 945-4355 or email help@livongo.com.
Q: Is my information confidential? A: Yes, you can view our full privacy statement by visiting content.livongo.com/docs/privacy_practices.pdf.
Q: How do I reorder strips? A: You can reorder strips in four ways: 1. 2. 3. 4.
Through your member website at my.livongo.com Through your Livongo meter Through the Livongo mobile app By calling Member Support any time at (800) 945-4355
Q: What kind of credentials does my Livongo coach carry? A: Livongo coaches hold a variety of nationally recognized credentials and certifications to support members. Some are dieticians or registered nurses, others are behavioral psychologists or exercise physiologists. Depending on the individual member’s needs, their Livongo coach may hold the Certified Diabetes Care and Education Specialist (CDCES) credential, the Chronic Care Professional (CCP) credential, and/or the Diabetes Prevention Program (DPP) Lifestyle Coach certification.
Q: How often will I receive communications from Livongo and how can I adjust the frequency or opt out? A: Frequency varies depending on the preferences you’ve set for your account. You can customize what out-of-range readings a Livongo coach should contact you about by logging into your account at my.livongo.com and visiting the “Support” tab on the left panel of your dashboard. You can opt out of communications by logging into your account and visiting “Notifications” in the drop-down menu located at the top right of the screen.
Visit get.livongo.com/UTS to get started!
PM05955.B
150 W. Evelyn Ave., Suite 150, Mountain View, CA 94041
2020 © Livongo. All rights reserved.
Frequently Asked Questions Q: What is Livongo for Hypertension? A: The Livongo for Hypertension Program helps make living with high blood pressure easier by providing you with a connected blood pressure monitor, personalized insights, and expert coaching when you want it. The Livongo program is offered at no cost to members and their covered dependents enrolled in the UT SELECT health plan.
Q: Is this really no additional cost for me? How can that be? A: Yes! Livongo is available at no additional cost to you. Even shipping is included! We can do this because your health plan completely pays for the program on your behalf. You are not billed anything for joining Livongo.
Q: How do I enroll? A: It’s easy, and takes only a few minutes! Visit get.livongo.com/UTS and answer a few easy questions about you and your health to register and find out which program(s) you qualify for. Next, download the Livongo app and log in. You may also enroll by calling Livongo Member Support at (800) 945-4355.
Q: What happens after I enroll? After you enroll, you will be shipped the Livongo Welcome Kit that includes the Livongo connected blood pressure monitor. The instructions included will walk you through getting set up and taking your first reading. You will be asked to also download the Livongo mobile app. Once you’re connected, the monitor will automatically send readings to the app, where you can track your progress, share reports with your doctor, and more!
Q: Do I need to download the mobile app? A: We do ask that you download the app so you can get the most out of Livongo, including easy tracking, personalized tips, all of your data in one place, and more.
Q: How do you know my blood pressure cuff size? A: The included cuff fits most arm sizes: 8.6-16.5 inches (22-42 centimeters). Need a bigger cuff? Our Member Support team is happy to assist at (800) 945-4355 if you have questions regarding cuff sizes.
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150 W. Evelyn Ave., Suite 150, Mountain View, CA 94041
2020 © Livongo. All rights reserved.
Q: Is it hard to take your own blood pressure? A: Not at all. Your cuff comes with a guide to help you get started. If you’re having any trouble, you can call Member Support at (800) 945-4355 so we can help walk you through it.
Q: How do I know the readings are accurate? A: The Livongo blood pressure monitor has been validated by an independent organization. Measurements taken with this device are considered equivalent to those obtained by a trained healthcare provider using the gold standard method, cuff and stethoscope auscultation.
Q: Can I cancel my membership? A: Yes, you can cancel at any time for any reason. Just call Livongo at (800) 945-4355 or email help@livongo.com.
Q: Is my information confidential? A: Yes, you can view our full privacy statement by visiting content.livongo.com/docs/privacy_practices.pdf.
Q: What kind of credentials does my Livongo coach carry? A: Livongo coaches hold a variety of nationally recognized credentials and certifications to support members. Some are dieticians or registered nurses, others are behavioral psychologists or exercise physiologists. Depending on the individual member’s needs, their Livongo coach may hold the Certified Diabetes Care and Education Specialist (CDCES) credential, the Chronic Care Professional (CCP) credential, and/or the Diabetes Prevention Program (DPP) Lifestyle Coach certification.
Q: How often will I receive communications from Livongo and how can I adjust the frequency or opt out? A: Frequency varies depending on the preferences you’ve set for your account. You can customize what out-of-range readings a Livongo coach should contact you about by logging into your account at my.livongo.com and visiting the "Support" tab on the left panel of your dashboard. You can opt out of communications by logging into your account and visiting "Notifications" in the drop-down menu located at the top right of the screen.
Visit get.livongo.com/UTS to get started! PM06128.B
150 W. Evelyn Ave., Suite 150, Mountain View, CA 94041
2020 © Livongo. All rights reserved.