STUDENT RIGHTS & STUDENT CHARTER

The Student Charter and its regulations govern your rights as a student and the way we treat each other at the University of Twente. It contains a description of the rights and obligations of students on the one hand and the University of Twente on the other. The Student Charter describes rules and regulations regarding enrolment, tuition fees, programme structure, language of instruction, timetables, student facilities such as student counsellors and psychologists, complaints procedures, house rules and financial support.

The Charter consists of (1) an institutional section, which contains the rights and obligations that apply to the majority of students and (2) a programme section which, in combination with the Education and Examination Regulations (EER), includes the rights and obligations specific to each study programme. The latest version of the institutional section of the Charter can be viewed online

The programme section is available from your programme’s Office of Educational Affairs: www.utwente.nl/charter

Because the Student Charter is an official document which you may use to claim your rights, most of it is written in formal legal language. If you would like to obtain more information on topics covered in the Students’ Charter, please contact the Student Counselling Service. The same applies if you wish to consult the original legal wording of the Higher Education and Research Act (WHW).

Additionally, the UT is subject to a Code of Ethics which encompasses behavioural guidelines for everyone who is part of the university community. If you encounter unacceptable behaviour, you can submit a complaint and/or contact a confidential adviser: www.utwente.nl/en/organisation/about/integrity/ codes-of-conduct/