Boost Your CUSTOMER SERVICE AND SUPPORT With These Tips
What is customer support? Customer support is the range of services you offer to help your customers get the most out of your product and to resolve their problems. Customer support includes things like answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service. “Every customer should feel like they’re involved in a one-to-one conversation with a business”
Why customer support is important for your business? “Customer happiness, engagement, loyalty and feedback can be influenced by support more than any other function of your business”
Happy customers
Highly engaged customers
Customers who stick around
Customers who continuously provide feedback to improve the product
Key features of your support
Language
Quality
Coverage
Voice and tone
Style
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