Reporting a repair or problem continued

1.4 Leaks

Where a leak is minor and can be contained, we will make an appointment with you to repair it.

If the leak is causing damage, especially if it penetrates electrical fittings, we will attend as an emergency repair. Until we arrive, you should turn off your water supply at your stopcock or gate valve.

1.5 Blocked drains

If no water from any part of the property will disperse, we will attend as an emergency repair.

1.6 Blocked toilet

If the only toilet in your property blocks, and you have tried to unblock it, we will attend as an emergency.

If you have another toilet, we will attend as an appointment repair.

Please note: if the toilet is blocked due to anything other than defective pipework – for example by nappies or wipesthis is a chargeable repair.

1.7 Roof leaks and/or other roofing damage

Emergency repairs to roof leaks or damage are only made when the damage to the roof is likely to worsen, or when it is hazardous (for example roof tiles might fall onto a public highway). Emergency repairs will make the roof safe and repaired fully at a later date.

1.8 Downpipes and gutters

If damage to downpipes and gutters is causing water to enter the property and causing major damage, or the damaged part is dangerous and cannot be made safe by you, we will attend as an emergency.

Otherwise, downpipes and gutters fixes are considered appointment repairs.

Blockages due to lack of tenant maintenance including clearing moss and leaves, will be the tenant’s responsibility.