Reporting a repair or problem continued

3.5

If this is dangerous and likely to cause injury or damage to property, we will attend as an emergency.

If a door is damaged and will not close, and;

If a ground floor window is jammed open.

4.3 Locked in or out

3.6

We will attend as an emergency to repair, temporarily cover or protect damaged, loose or missing covers if it is dangerous to those within the boundary of your property.

4. Security

4.1 Defective entrance door or door lock

Where the security of your home is at risk, we will attend as an emergency.

Assistance may be offered – but these works will be chargeable. We will not normally attend lockouts if this is due to losing a key or locking it inside the property. You should usually contact a local locksmith.

5. Recharging

4.2

Where the security of your home is at risk, we will attend as an emergency to make safe and secure.

Examples of an emergency include:

If we attend a repair appointment and discover that this is your responsibility in line with the terms of your tenancy agreement, we may charge a call out fee. You will then be required to complete the repair yourself. If you have failed to complete a repair that is your responsibility and there is potential for this to cause damage to your property or a neighbouring property, we will complete the repair and charge you for this. Any charges will be added to your rent account for you to make payment.

Condensation problems and mould growth

Condensation is a natural occurrence. It appears when water vapour in the air meets a cold surface and ‘condenses’ – becomes liquid – and forms water droplets on the surface. This is what causes the mirror to mist when you have a shower.

What causes condensation?

• Build-up of moisture

• Cold surfaces and unequal room temperatures

• Lack of adequate ventilation

Why is it a problem?

Condensation is a problem because, when left, it can provide the right condition for mould to grow. It can also affect plaster and cause woodwork to rot, causing unnecessary damage to your home or possessions.

If you have mould forming within your property, it is likely that you have a condensation problem.

Signs of a condensation problem

• Mould or mildew occurring in winter rather than summer

• Black mould in the corners of rooms, behind furniture and in cupboards

• Moisture on walls, ceilings and cold surfaces, such as cold water pipes

• Moisture on the inside of windows

• Only outside walls affected, rather than walls between rooms

• Clothes in cupboards and drawers have a musty smell or mildew on them