Get Cisco Technical Support on the Go Use the Cisco Technical Support mobile app to get support anywhere, anytime: Open and manage your support case and return materials authorization View your contract information and check product support coverage by serial number Connect with your Technical Assistance Center (TAC) engineer Research product information and troubleshoot issues Watch product-related videos If you own a Cisco support contract, the mobile app delivers an additional level of support wherever you go.
Features View, update, and create support cases and RMAs Directly contact your assigned TAC engineer, onsite contact, and field engineer Look up your contract information and check the entitlement of your devices Access consolidated product support documentation for more than 7,000 models Access thousands of product- and support-related videos, podcasts, and blogs App Requirements
echnical Support Information When you have a problem that you cannot resolve, the resource of last resort is your Cisco Systems technical support representative. To analyze a problem, your technical support representative will need certain information about the situation and the symptoms that you are experiencing. To speed up the problem isolation and resolution process, collect the necessary data before you contact your representative. This appendix describes how to collect relevant information about your internetwork and how to present that information to your technical support representative. Refer to the appropriate chapter within this book for specific information that you need to collect for each technology. In addition, some sections describe Cisco Connection Online, Cisco's primary, real-time support channel on the World Wide Web (WWW), and Cisco Connection Documentation, Cisco's library of product information on CD-ROM. Both are valuable resources in troubleshooting network problems. Make sure that you search CCO for documentation regarding your problem before you contact your technical representative. Gathering Information About Your Internetwork Before gathering any specific data, compile a list of all relevant symptoms that users have reported on the network (such as connections dropping or slow host response). The next step is to gather specific information. Typical information needed to troubleshoot internetworking problems falls into two general categories: information required for any situation, and information specific to the topology, technology, protocol, or problem.
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