IT INFRASTRUCTURE SERVICES
DESCRIPTIONS
Rackspace recently published a report that clearly captures the current state of the IT service support industry: – 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers – Employees lose on average 5 hrs / week due to IT service issues – 69% of respondents dropped IT suppliers in the past 12 months because of service shortfall
Rackspace recently published a report that clearly captures the current state of the IT service support industry: – 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers – Employees lose on average 5 hrs / week due to IT service issues – 69% of respondents dropped IT suppliers in the past 12 months because of service shortfall
SP SYSNET ADDRESSES YOUR IT SUPPORT CONCERNS IN THE FOLLOWING WAYS Past
Experience: SP Sysnet has been in existence for nearly 10 years, and we know the Infrastructure space quite well by working with various SMEs and Enterprises Learning organization: Operational issues are bound to happen. Our ‘Lessons Learnt’ sessions captures, documents and communicates these lessons to the support team, and have measurement protocols in place to prevent or minimize issues in the future Best Practices: SP Sysnet employs industry best practices (ITIL, COBIT etc) wherever applicable Risk &Reward based SLA: We understand you are taking a risk with us. We understand your concerns. In order to alleviate your concerns, we are open to Risk Vs Reward based SLA terms Progressive Savings: Our support service is fine tuned to offer gradual reduction in support issues by means of service automation that leads to reduction in support personnel. Yes, we disrupt our own business, but that’s the only way we can serve you and seek for more opportunities to serve you
THANK YOU Read
more : it infrastructure services Log on to : www.spsysnet.com