E-Magazine June 2019 Issue

Kaspersky unveils new branding and visual identity

Sophos completes the acquisition of Rook Security th

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2019 Digital transformation and disruptive trends to drive the future: 17th VARINDIA INFOTECH FORUM | 28pg VOLUME XX

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SUSE transforms storage with SUSE Enterprise Storage 6

Hitachi Vantara unveils Lumada Video Insights

CSR can help create

awareness on Cyber Crimes: Cyber Security Conclave 2019 | 34PG VOLUME XX

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ANNIVERSARY SPECIAL ISSUE - SEPTEMBER 2019 Microsoft announces AI Digital Labs in India

Advancing its commitment to building a future-ready workforce, Microsoft has announced the launch of AI Digital Labs in collaboration with 10 higher educational institutions in the country. The institutes covered under this program include BITS Pilani, BML Munjal University, ISB, Kalpataru Institute of Technology, KL

University, Periyar University, Karunya University, SRM University, SVKM (NMIMS) and Trident Academy of Technology. With the edge of the Intelligent Cloud Hub program, these institutions will emerge as learning centers of intelligent technologies and innovation hubs of pathbreaking solutions.

AI and intelligent technologies are becoming all-pervasive today, driving change across businesses and communities.

The evolution of AI and other emerging technologies is expected to create new jobs.

Workers at all levels of organizations will need to be skilled for these jobs.

Alphabet's Google to acquire Looker for $2.6B

In a recent announcement, Google is said to have acquired Santa Cruz, California based company Looker, a business intelligence software and big data accessible to organizations company, for $2.6 billion in all cash deal.

The acquisition will complete in a period of one year and Looker will be part of Google Cloud umbrella. Thomas Kurian, Google Cloud CEO said in a press statement that the addition of Looker to its cloud offerings will enable customers to harness data in new ways to drive their digital transformation. As per the record, Google has acquired 233 companies including nine companies in the last year.

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HELLO INDIA

The INFOTECH FORUM Debated -

Can the CSR fund be used for Skill Development & Training?

Innovation in cyberspace has multiplied to an extent where it is touching almost every facet of individuals, businesses and government.

Today, every vertical in every sector is leveraging the capabilities of digital technologies for delivering services, improving performance and for many other inherent benefits of cyber technologies. India, through its initiatives such as Digital India, Make in India etc. is also stimulating the pace of development and adoption of new technologies. The daylong annual Cyber Security Conclave & Infotech Forum discussed on the possibilities on how to secure India from the growing Cyberattacks.

Technology is helping to fuel innovation and generate new value for businesses in India through digital disruption/innovation.

The number of people using digital devices to access information, knowledge, purchase goods or services, talk to one another and access client or company data is increasing rapidly and a new coined word that is “Digital Transformation” has emerged.

Considering the criticality of services being delivered and the sensitivity of the data being involved, the severity & scope of the impact in case of any breach or attack in cyberspace could be immense.

Strengthening the cyber security posture of the nation as a whole is certainly the need of the hour. This includes building capabilities and capacities of individuals, industry and government. With the growing cyber attacks, virtually every sizable enterprise and government entity knows the critical importance of taking pains to protect their data.

There is widespread circulation of cyber security myths and partly because of the enormous volume and ever-changing nature of cyberattacks, it is making it impossible to win all the battles all the time.

India needs a strong Data-protection law, much stronger than GDPR. Secondly, there has to be a strong mandate on India’s data to be inside the boundary line of the country. The reason being technology companies, social media, cloud provider and e-commerce companies take our data for free of cost. These services are free with conditions difficult to comprehend. Without a strong data privacy policy, we can’t control the data flow out of the country.

All of the above ramifications give a high surge of technical and non-technical professionals to cater to the growing needs of cyber security practitioners. India needs to form a group of dedicated cyber security professionals, having a deep insight into the field of cybercrime, cyber forensics, cyber law and cyber security domain. These professionals shall incorporate the basic and advanced program to the participants.

The growth story of digital India is still unsung and with the advent of quality education in cyberspace, India shall rule the jobs in the cyberspace. This shall boost the country’s overall economy as well as employment generation, which shall have a positive bearing on the country’s GDP. It is only possible if there is a strong mandate and support from the Government and PSUs in the country. The Government has to consider a special budget or can also advise to use from the existing CSR budget for skill development and training for cyber security.

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Looking forward to a strong mandate from the Government for this cause!

India is the only nation in the world to have more than seventy percent of its population below the age of thirty-five. This shows an exciting option of more individuals to enter into this space. The program shall be tailor made to suit the requirements of the various verticals and shall immensely help the younger generation to be suitably placed. Moreover, the training program shall be localized and can be made in various vernacular languages to reach every taluka and villages in the country.

Candidates from rural places shall get an equal opportunity to participate in this program and get placed. The mission of our Government “Sabka Saath Sabka Vikas” shall be quantified through this initiative.

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CONTENTS EVENTS 28 Website: www.varindia.com

Publisher: Deepak Kumar Sahu Editor: S Mohini Ratna Executive Editor: Dr. Vijay Anand Deputy Editor: Samrita Baruah Sub - Editor: Aparna Mullick Correspondent: Lopamudra Das Tech Analyst: Brajendu Das Art Director: Rakesh Kumar Network Administrator: Ashok Kumar Singh Manager-IT: Subhash Mohanta Manager-SEO: Bidyadhar Behera BUSINESS: Commercial Manager: Amit Kumar Jha Sr. Marketing Manager: Ashok Ranjan Dash Circulation Executive: Manish Kumar CORPORATE OFFICE: VAR House, A-84A/3 Rose Apartment, Paryavaran complex, IGNOU Road, New Delhi - 110030 Tel: 011-41656383, 46061809 Email: edit@varindia.com Bangalore: Bureau office Marketing Manager: S. Kamala kar Correspondent: L. G. Swami D-103 G.F., Ashish JK Apartments Thubarahalli Extended Road Bangaluru- 560066 Tel: 080-49530399 | Mobile:09886280836 E-mail: kamlakar@varindia.com Mumbai: Bureau office Regional Manager (West): Anil Kumar Sr. Correspondent: Mamta S. Anurag Residency, 203 - “B” Wing, Plot No-5, Sector-9, Kamothe, Navi Mumbai-410 209 Tel: 022-65561292, Mobile: 08108017479 E-mail: anil@varindia.com, mamta@varindia.com Chennai: Bureau office Branch Manager: K. Parthiban F1, Meadows Green Apartments, 64, Chetty Street 1st Cross, Mel Ayanambakkam, Chennai - 600 095 Cell No. : 98400 55626 E-mail: parthiban@varindia.com Hyderabad: Bureau office Branch Manager: Sunil Kumar Sahu 32-161/3, 202 Neha Paradise, Nr. Maissamma Temple, Venketeswara colony Ramakrishna Puram, Hyderabad - 500056 Telangana, Tel: 040-32989844/ Cell No. 08100298033 E-mail: sunil@varindia.com Kolkata: Bureau office Marketing Officer: Sunil Kumar Correspondent: B Kiran Dutta 123 SDF Building, Block GP Sector V, Salt Lake City, Kolkata - 700091 Mobile: 08100298033, E-mail: sunil@varindia.com Mobile: 09903088480, E-mail: kiran@varindia.com Printed and Published by Deepak Kumar Sahu on behalf of M/s. Kalinga Digital Media Pvt. Ltd. and Printed at Pushpak Press Pvt. Ltd. Shed No. 203 - 204, DSIDC Complex, Okhla Industrial Area, Phase-I, New Delhi-110020 and Published at A-84A/3 Rose Apartment, Paryavaran complex, IGNOU Road, New Delhi - 110030, Editor - S Mohini Ratna.

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All payments favouring: KALINGA DIGITAL MEDIA PVT LTD © All rights are reserved. No part of this magazine may be reproduced or copied in any form or by any means without the prior written permission of the publisher. (1999-2016) * All disputes are subject to the exclusive jurisdiction of competent courts and forums in Delhi only.

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DIGITAL TRANSFORMATION AND DISRUPTIVE TRENDS TO DRIVE THE FUTURE: 17TH VARINDIA INFOTECH FORUM REGULARS Round About Channel Guru Hot Bytes On the Ramp Voice N Data Channel Buzz Product of the Month Movers & Shakers

COVER STORY

10 12 14, 16 18, 20 22 24 25 41

INDUSTRY EVENT 19

Fortinet empowers partners to securely unlock the potential of digital economy

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Automation is here to stay: UiPath

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Emerging Technologies influencing the transformation of the CIO role

LEAD STORY 42

Social media platforms unfolding New avenues for businesses

VAR SECURITY 52

ATP threats and Targeted Attacks are on a rise

EVENTS 28

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Digital Transformation and disruptive trends drive the future: 17th VARINDIA INFOTECH Forum CSR can help create awareness on Cyber Crimes: Cyber Security Conclave 2019

VAR MOBILITY 26

Value for Money proposition is the reason behind Jivi’s increasing Brand Acceptability

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ROUND ABOUT

Will Technology ditch mankind?

These days, quite a few people ask me to write on technology, mostly the latest trends in technology. Sometimes, the subject could be very grossly limited, such as technology trends of 2019. I tried to discern the reasons for such frequent demands. Does it mean people have become more conscious about technologies now than ever before? Does it mean there are more magazines- online and offline, - focusing on technology? Does it mean mankind and technology have become inseparable?

if such technologies are used judiciously.

Impact on education will be much more pronounced than in other disciplines. The concepts of schools, colleges, universities etc. may undergo a drastic change. Blackboards will give way to digital tubes and flattened surfaces, where lessons by expert teachers will be beamed to classrooms or any other place, which the students decide. Those who believe that language will be a barrier in that dispensation is totally mistaken. Simultaneous translation to every conceivable language will be possible in a short time from now. The Google platforms, which are embedded in mobile phones, have already such facilities.

The other day, someone remarked in my presence that man has become a slave of technology. It is the technology that decides what man should do and not the human brains. If I counter him with the argument that it is the man who invented and innovated technology and how he can become a slave of technology, it may not cut ice since he also said that man has become a prisoner of technology and that will continue forever. Going by the type of things that are happening around, can his assertions be waved off ?

I thought I should analyze some of the logic he has put forward. Those ideations are not earth-shaking findings of his own. He collated some of the real-life examples that are happening around us, which I thought should be considered before dismissing or accepting his proposition. The first point he asked is how many can live without a mobile phone today. How many people in a WhatsApp or linked in, Facebook, Twitter, Instagram etc. are known to each other. Indeed, social media has made unknowns known, despite the huge mass of land and ocean that separate them.

That means the technology can deliver both tangible and intangible things to mankind, can whet his/her curiosity and make the concept of fraternity and fellowship wider and exciting. If I may say that a lot of them are getting addicted to that it may not be wide off the mark. Does it mean that they have become prisoners of technology?

Earlier people used to go for morning walk either alone, in twos and threes or in groups. Those who are accompanied by their friends or spouses talk to each other and if they walk in groups crack jokes and at times burst into wild guffaws, at times annoying fellow walkers.

These days, most of the morning walkers have a headphone connected with mobile. The person either may be listening to music, prayers, news or talking to someone, depending on his/her bend of mind. There are some senior functionaries of the government and private sector, who confess that they dictate their important communications, notes and thoughts into the Google platform, which automatically get converted into words. They feel that their mind is most fertile during the morning hours and that time is most conducive to do some

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creative and complex works. There are yet another set of people, who try to measure every step they have covered, every calorie they burnt by using the digital health watch running again on Google platform. For them also technology is playing an important role in their day to day life.

Will the impact of these breakthrough technologies remain only on mobile telephone or transport? Not at all! Technology also builds bridges with various disciplines. For instance, mobile telephones will be the safest bet for a doctor to monitor his patients.

Doctors can monitor patients through mobile telephone devices and give them advise round the clock as to what he/she should do in case of complications, prescribe medicines online after examining him or her using distance neutral modern equipment, assess his/her health parameters on a real-time basis etc.

With these technologies, surgery can be done by a surgeon sitting thousands of miles away using robotics playing on console to direct the robot to carry out the instructions. Does it mean that people would no longer go to foreign lands for medical help and surgery?

The other area that would benefit from this rocket technology is disaster management.

Spacecraft can be used for rescue operations, rehabilitation, extending medical care, providing scarce food articles and medicines in the event of blockades in the terrains.

That way, thousands of lives can be saved,

Does it mean, man has already become a slave of technology? That conundrum has to be explained properly to arrive at an informed conclusion. Let me take two scenarios. One, all on a sudden, the so-called internet gets affected and becomes non-functional. Your PC, laptop, or mobile or any other gadget, which are linked to the internet go dud. The only thing that you can do with your PC is to use it as a typewriter. You may have to give up your mobile telephone and switch over to fixed lines which are connected with telephone lines, like what you had some two decades back or so. What will happen to your train or plane ticket booking? Now, one can do it in seconds either sitting at home or office or any other place of your liking. In the absence of the internet, you may have to queue up near the booking office or at the travel agent’s office for hours together to get the work done.

There is also another way of looking at things. Advancement in technology is a natural phenomenon that has been happening through millennia and will continue forever.

Innovation is a part of human survival and it will remain so till eternity. Every time, when mankind faced threats and uncertainty, innovations had taken place to address such eventualities. That is why many believe that during the last two World Wars, mankind suffered and benefited. It has suffered because of a huge loss of lives, properties and human miseries that were let loose. It benefited because of the huge inventions that have happened in different domains like aviation, medical science, logistics and the list go on.

Technology always balances itself.

If there is a technology that let loose a destructive power, it compensates with one that has regenerative power. If technology has conquered mankind, there will be soon technologies and concepts that can liberate man from the pernicious effect of such technologies. That is a natural law and that I believe is the basis of the existence of the universe.

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IBM empowering its channel to transform client business through emerging technologies IBM has a 3-pronged strategy– building loyalty, extending capability and accelerating time to revenue. While aligning its partner strategies to emerging technology trends such as cloud, IoT, analytics, mobile and social, IBM works continuously with its partner community to accelerate development and delivery of cloud & AI solutions to its clients Rekha Murthy, Director, One Channel - IBM India/ South Asia throws more light on the channel roadmap and policies of IBM during a conversation with VARINDIA IBM has been focused on helping businesses in their digital transformation journey. The increasing adoption of technology as-aservice, cloud, AI, Blockchain by clients today is leading to an enhanced level of collaboration between technology vendors and solution providers.

These trends mean that channel partners will need to factor in that they are updated and are able to build on their specialization to add value to customers.

To help partners plan for the future technology needs of customers, IBM is helping to not only ease the shift from legacy solutions to the cloud but also enhance them with emerging technologies.

IBM’s channel partner strategies are aligned to emerging technology trends such as cloud, IoT, analytics, mobile and social. It works continuously with its partner community to accelerate development and delivery of cloud &AI solutions to its clients and at the same time improve its partner end-to-end experience. Through its partner outreach, IBM builds, nurtures and grows a thriving and effective ecosystem where its partners can provide solutions, services, and value based skills to enable their client’s success.

“Our partner ecosystem team is uniquely positioned to deliver valueadded solutions to transform client businesses by leveraging emerging technologies and relationships across channels, business units and supply chain partners,” explains Rekha Murthy, Director, One Channel, IBM India/South Asia. “This approach has made it possible for us to maximize partner value.”

She further continues, “We are focused on helping businesses with their digital transformation, working very closely with our ecosystem of partners across hybrid cloud, digital business automation, digital transformation, security and fraud detection, database management and analytics, customer experience and analytics solutions. In 2019, we see an opportunity in scaling growth in the IT Infrastructure space through our core offerings of SAP HANA on Power, High Performance Computing, PowerAI and Software Defined Storage as well as new industry and business solutions around blockchain, AI and cloud.”

Talking about its partner structure, IBM follows a 2-tier channel model.

Value added distributors, Business Partners and System Integrators (SIs) form its basic ecosystem. IBM drives market reach and expansion in the enterprise and commercial businesses through an effective mix of these Business Partners.

AND HENCE…

IBM understands that the future of the channel market is experiencing a faster growth and key players want to be the “partner of choice”.

However, only the business which can align to the changing environment and deliver will be able to best service their clients. Businesses will go to the customers with specifically designed solutions at an affordable price to

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MESSAGE TO PARTNERS

“Our aim is to build, nurture and grow a thriving and effective ecosystem where our partners provide solutions, services and value based skills to enable client success.

Digital transformation through technology is what clients are essentially looking for and being the industry leader we have the experience and edge. We are committed to deepen the engagement with our partner community to drive success for themselves and our clients. Three key areas where IBM will make significant investments this year are - improving end-to-end partner experience, simplifying partner incentives programs with clear client segmentation and doubling down on commitment to partner enablement, competency and certification.”

maintain a higher return on investment. Implementation and management is also easier with a customized offering.

IBM will continue to strengthen its partner-first model across all markets, differentiating its unique portfolio and creating value for IBM and partners across all partner type. It will also work on increasing adoption of these solutions, improving partner experience and enhancing their skills on IBM platforms. Its award-winning global program designed to help its partners increase demand, grow their business, and improve profitability has been recently refreshed and enhanced with new content and offerings for partners to leverage such as • Refreshed Market and Competitive Intelligence site which partners can refer and take content from to up their game in market.

• Skills gateway • Third party marketplaces where BPs can do digital shopping of IT solution • Partner to Partner Connect

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HOT BYTES

Check Point and Microsoft collaborate to prevent data leaks and losses

Check Point Software Technologies has integrated Check Point security appliances and the Check Point R80 SmartConsole security management console with Microsoft Azure Information Protection (AIP), to prevent damaging losses and leaks of sensitive business data.

The integration of Check Point’s advanced policy enforcement capabilities with Microsoft AIP’s file classification and protection features enables enterprises to keep their business data and IP secure, irrespective of how it is shared. This prevents organizations’ employees from accidently sending sensitive business data outside of the corporate network by Microsoft Outlook and Exchange, and extends complete data leak protection capabilities to popular web services such as Gmail, Dropbox, FTP and Box. When users create or handle files with sensitive data, Microsoft AIP recognizes the sensitive nature of the file and prompts the user to label the document as “Confidential Financial Data”. With this label, no user in the organization can accidentally send this file to an external recipient or location outside of the corporate network, as the integration with Check Point will block any improper distribution and notify the user.

Kaspersky unveils new branding and visual identity

Kaspersky Lab has revamped its brand identity, the company name becomes simply ‘Kaspersky’, with a new mission: ‘building a safer world’, emphasizes their commitment to a trusted and transparent future where everyone has the endless opportunities technology brings.

As part of the re-brand, they have also updated visual identity to reflect the core values and the essence of what Kaspersky stands for as an organization. The new logo is created from geometric and mathematically exact letter forms, representing the top class software engineering expertise that the company originated from and to which we remain committed. In line with the name change, Kaspersky has also dropped the word ‘Lab’.

The new branding reflects the evolution of the business focus from “cybersecurity” towards the wider concept of “cyber-immunity”.

Cybersecurity in today’s world is consequently about more than just protecting devices, but developing an ecosystem where everything connected is protected. Kaspersky’s rebranding marks the company’s commitment to this evolution, and to leading the development of higher industry standards for the future.

Sophos completes the acquisition of Rook Security

Sophos has announced of the acquisition of Rook Security. Rook Security provides a 24/7 team of cyber threat hunters and incident response experts who monitor, hunt for, analyze and respond to security incidents for businesses of all sizes. The privately-owned company was founded in 2008 and is headquartered in Indianapolis, Ind. Sophos is creating re-sellable MDR services by combining Rook Security’s threat detection, investigation and response capabilities with its recently acquired DarkBytes technology platform. As a channel-first, channel-best security provider, Sophos will deliver the new MDR services through its network of approximately 47,000 channel partners worldwide.

In addition, Sophos plans to align its synchronized security technology and product portfolio with Rook Security’s 24/7 services for MDR customers. Rook Security experts will also be able to review these customer security postures to ensure optimal policy configurations for Sophos products across estates.

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McAfee with AWS to bring enhanced database security to the cloud

McAfee has announced McAfee Database Security for Amazon Relational Database Service (Amazon RDS), strengthening the company’s relationship with Amazon Web Services (AWS) and shared commitment to offer cloud-based security solutions. This new product delivers realtime visibility into virtually all database activity, including local privileged user access and offers the ability to monitor and thwart sophisticated attacks from within the database. This cloud-based security product advances McAfee’s device-to-cloud strategy by taking a best-in-class database security solution and extending it to customer cloud deployments to Amazon RDS. Anand Ramanathan, Vice President Enterprise Products, McAfee, says, “We universally hear from our broad customer base that they need to fortify their cloud database deployments with strong security tools, similar to how McAfee has always done with on-premises databases.

By working with AWS, we are helping to facilitate our customers’ cloud journeys by pairing the security pedigree of McAfee with Amazon RDS. AWS customers can now gain access to McAfee Database Security to add an additional layer of security and rapidly implement critical workflows.”

Spice Mobility revamps its corporate identity to DiGiSPICE Technologies

Spice Mobility has announced its consolidated financial results for the quarter and year ended 31st March 2019, posting a Revenue of Rs 376.68Cr as against the previous year revenue of Rs 280.52Cr, a growth of 34% year on year and also reported a Profit after tax of Rs 9.08Cr as against a Loss of Rs 44.70Cr in the previous year.

The Board of Directors also recommended a dividend of 15% of the paid-up equity capital of the Company for the year ended 31st March 2019, subject to shareholders’ approval.

The Company launched its digital initiatives in the last 12 months under the ‘’DiGiSPICE‘‘ brand and has seen notable success in developing countries like Indonesia, Bangladesh, Kenya and other countries in SubSaharan Africa a part from India. The Company also launched its Digital Financial Technology services business through its subsidiary company.

Branded “Spice Money”, the digital platform offers financial services in semi urban and rural India.

Ruckus Networks enhances its Ready Partner Program

Ruckus Networks (part of CommScope via acquisition) has announced the addition of four new specializations to its Ruckus Ready Partner Program including Support, Managed Service Provider (MSP), Federal and CBRS. Added to better serve its channel, the new specializations give partners extensive benefits and incentives, training, and engagement support, opening up new sales opportunities and access to larger and more profitable customer opportunities.

R u c k u s ' 100-percent channel focus, leading technology, and award-winning Ruckus Ready Partner Program set the foundation for successful customer relationships. The additional specializations empower Ruckus’ partners with opportunities to build stronger, more strategic relationships with end customers and enhance credibility through technical support training and certifications, allowing them to grow their businesses in new markets.

The MSP, Federal and CBRS specializations can all be added onto an existing level of the Ruckus Ready Partner Program, either Elite or Select.

The support specialization is available to Elite and Distribution partners as well as MSP Specialists.

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HOT BYTES

Vodafone Idea inks partnership with CtrlS

Vodafone Idea Business Services (VIBS), the enterprise arm of Vodafone Idea Limited has announced a strategic partnership with CtrlS. The collaboration is first-of-its-kind and will allow VIBS and CtrlS to bring together an enriched portfolio of innovative and differentiated products and services.

The partnership will enable customers to successfully embark on a digital transformation journey powered by technologies such as cloud, colocation, managed security services and managed cloud services. It will kick start their digital transformational journey by reducing operational cost, providing on demand scalability, and increasing business agility.

This partnership definitively augments Vodafone Idea Business Service’s established vision of being a trusted and valued partner for business in a digital world, and hand-holding enterprises on their digital journey. With this partnership, VIBS is the only telecom player to provide Tier-4 colocation services.

Alibaba Cloud inks strategic partnership with WeWork and SoftBank Telecom China

Alibaba Cloud has announced its strategic partnership with WeWork, the platform for creators that provides the space, community and services to help people make a life not just a living, and SoftBank Telecom China, the consultancy of enterprise-grade solutions. The partnership offers a one-stop platform from cloud-based technology solutions, enterprise services, flexible working space, events to business consulting – for business of all sizes looking to enter China or scale up their presence in the booming market.

Lancelot Guo, Vice President of Alibaba Group and General Manager of Strategy and Marketing for Alibaba Cloud Intelligence, says, “It is a first of its kind opportunity for any businesses focusing on the China market, as they can benefit from the local expertise, vertical-focused experience and innovation from three of the most-visionary companies in the world in one package. Together we are committed to supporting global enterprises to connect with digitally savvy Chinese customers.”

TeamViewer announces its partnership with Zoho

TeamViewer has announced that its online meeting tools are now integrated with Zoho CRM, a leading cloud-based customer relationship management platform. These tools, which are immediately available on the Zoho Marketplace, were built using a cloud-based platform for integrating online meeting applications with Zoho CRM. "TeamViewer is a great fit for the type of partnerships we're looking to make," says Anand Nergunam, VP Revenue Acceleration, at Zoho Corporation.

"Zoho CRM's seamless integration with TeamViewer will allow sales teams to have productive online meetings that are enhanced by the added context gained from Zoho CRM's multichannel sales enablement platform."

Combining TeamViewer meetings with Zoho CRM allows salespeople to schedule and launch online meetings directly in their familiar interface and workflow. This extension to the Zoho CRM platform enhances the prospect/customer communication and shortens sales cycles. Moreover, it supports the collaboration between various internal teams and improves productivity.

“TeamViewer partnered with Zoho prior this year to provide remote connectivity from within Zoho Desk and Zoho CRM,” says Alfredo Patron, executive vice president of business development at TeamViewer.

“We will continue to expand our relationship with Zoho to provide additional value for our joint customers. Integrating TeamViewer meeting functionality within Zoho CRM will help companies improve employee productivity and increase revenue.”

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HPE enhances digital transformation for small businesses

Hewlett Packard Enterprise has announced enhancements to the HPE Small Business Solutions that accelerate the digital transformation journey for small businesses looking to economically optimize their business, create differentiated customer experiences and overcome the challenges of limited IT resources. Building on the original HPE Small Business Solutions, launched in October 2018, the new updates combine HPE ProLiant Gen10 servers, HPE storage, Aruba networking, and Microsoft cloud capabilities to deliver a simplified deployment and management experience for small business customers.

HPE addresses these challenges with HPE Small Business Solutions -- easy to choose, easy to use and easy to own solutions that combine servers, storage, software, networking and cloud capabilities into a turnkey experience. HPE Small Business Solutions further build on this experience, with enhancements designed to meet the unique requirements and priorities of small businesses.

NEC joins hand with CSC e-Governance Services to deliver innovative digital services

NEC Technologies India (NECTI) and CSC e-Governance Services India (CSC SPV) have announced a strategic alliance to jointly develop and deliver new digital services to approximately 900 million citizens living in rural areas of India.

As part of this alliance, NECTI has decided to do an equity investment in CSC SPV to become the third-biggest shareholder.

NEC and CSC SPV also created a joint-working group within CSC SPV to develop new, innovative digital services for citizens living in rural areas of India. With more than 470,000 transactions occurring at CSCs across India every day, CSC will be able to launch, refine and tweak the variety and efficiency of services on offer by leveraging NEC’s expertise in areas such as AI and data analytics. These AI and data analytics driven initiatives will improve service experience across various sectors, including finance, education and healthcare, among others.

NetApp enhances partnership with NVIDIA

On NetApp’s Data Visionary Centre’s (DVC) one-year anniversary, NetApp is strengthening its partnership with NVIDIA. The AI Centre of Excellence is being announced jointly with NVIDIA to create an environment where they can showcase technologies to help customers and partners navigate the world of AI thereby helping them drive businesses of today and enterprises of tomorrow.

The CoE will notably involve an investment by NetApp in the NVIDIA DGX workstation to provide customers and partners a better understanding of the role of AI and to deploy it to their advantage in a competitive environment. It will also enable them to experience first-hand the solutions and work with the skilled engineers from both NetApp and NVIDIA. NetApp will also showcase the impact AI had on global customers as a result of the collaboration and will highlight how it has enabled companies to navigate the complex AI journey by unleashing the full potential of data by simplifying and accelerating the edge to core to cloud data pipeline. The customers can thereby accelerate implementation and scale with pre-validated architecture.

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ON THE RAMP

IceWarp unveils new cloud setup at Netmagic datacenter

IceWarp has modeled a multi-million investment for cloud infrastructure at the Netmagic site in Mumbai. This site will be operational for their growing set of customers and can also be opted by existing customers as a near DR site in case of contingencies. With this IceWarp is all geared to upscale their infrastructure and meet the growing number of customers.

Pramod Sharda, CEO of IceWarp India & Middle East quotes, “We have been overwhelmed with the response that the Indian market has given us and thank the community for the acceptance of a new brand so readily. This trust from our customers has given us a reason to upscale our infrastructure. We are glad to say that we are moving closer to our vision of Vision 2020 of meeting our target of 2 million mailboxes in the Indian market."

IceWarp provides messaging, voice and collaboration solutions for small, medium and enterprise level businesses with unified communications being its major focus since inception in 2001.

Hitachi Vantara unveils Lumada Video Insights

Hitachi Vantara has introduced Lumada Video Insights, an end-to-end, intelligent and adaptable suite of applications that delivers operational safety and business intelligence using Internet of Things (IoT), video, Artificial Intelligence (AI) and analytics. Lumada Video Insights is an integral part of Hitachi Vantara’s DataOps strategy, which redefines data management for the AI era by seamlessly connecting data consumers with data creators to rapidly monetize customers’ data.

Lumada Video Insights brings together Hitachi’s video offerings for smart spaces with new technology updates, innovations and integrations into Hitachi’s Lumada portfolio.

The solution complements and extends the Lumada platform and services ecosystem with expanded AI, computer vision, advanced analytics, data integration and orchestration capabilities to help enterprise and industrial customers accelerate their IoT initiatives and cultivate their own smart spaces and ecosystems.

With multiple customer success stories and increasing demand, Lumada Video Insights demonstrates significant momentum in the emerging smart spaces industry.

Salesforce introduces new ecosystem insights on its AppExchange

Salesforce has announced the launch of new ecosystem insights on Salesforce AppExchange. Rapidly-changing customer expectations in the Fourth Industrial Revolution are accelerating demand for technology expertise and new innovation within Salesforce’s growing ecosystem.

These new AppExchange insights bridge this supply and demand— enabling customers to easily identify the consulting experts and business solutions best suited for their needs, and empowering partners with customer engagement analytics to more effectively build and market their solutions.

Woodson Martin, General Manager, Salesforce AppExchange, says, “As the Salesforce economy and customer demand continue to grow, our customers and partners must have the right business solutions and technology experts at their fingertips. AppExchange is bringing consulting partner services and technology solutions together in one marketplace while enabling all of our partners to harness data to power customer success like never before.”

Consultants on AppExchange is a new destination within the marketplace tailored for customers looking for personalized solutions and specific industry expertise.

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SUSE transforms storage with SUSE Enterprise Storage 6

SUSE has introduced SUSE Enterprise Storage 6, the latest release of its software-defined storage solution powered by Ceph technology.

The new SUSE Enterprise Storage enables IT organizations to seamlessly adapt to changing business demands while reducing IT operational expense with new features focused on containerized and cloud workload support, improved integration with public cloud, and enhanced data protection capabilities.

The University of Maine is using SUSE Enterprise Storage to support an HPC landscape underpinning a number of research programs.

Steve Cousins, supercomputer engineer for the University of Maine, says, “SUSE Enterprise Storage has already brought clear improvements to our deep learning projects, one of which requires two million files in a single directory. Putting these files into SUSE Enterprise Storage has increased performance more than 10 times compared with the previous storage solution.”

Veeam Software announces Veeam Availability Orchestrator v2

Veeam Software has announced the general availability of new Veeam Availability Orchestrator v2. The latest version expands its powerful orchestration and automation capabilities to a broader set of applications

and VMs, helping organizations address a variety of operational and disaster recovery (DR) and data migration scenarios. Never have organizations been so dependent on their data and yet DR used to only be achievable by the largest of enterprises or for only the most critical applications.

With the unique and expanded capabilities within Veeam Availability Orchestrator v2, the Veeam Availability Platform brings comprehensive DR, operational recovery and platform migrations to any organization that is leveraging Veeam’s proven backup and replication capabilities.

Approximately 80 percent of businesses experienced an incident during the past two years that required use of an IT DR plan. It is imperative that organizations protect, plan and prepare themselves to overcome any outage, as Veeam customer research reveals that downtime of just a single mission-critical application costs an organization more than $102,000 per hour on average.

STULZ launches its i-CSRs in India

Germany based STULZ group, the global leaders in data cooling, has now launched Intelligent Compact Server Rooms (i-CSRs) in India. These network hosting infrastructure systems can be configured with all the key features of a conventional server room. i-CSRs are factory engineered, compact, heavy duty steel structures with server racks, brand neutral UPS, PDUs, remote monitoring, biometric access, and cooling systems. The cooling systems are available in chilled water, DX and direct liquid-to-chip options with advanced environment sensors and controls. i-CSRs are also available in customizable colours to match interiors, brand, or functional colour codes. i-CSRs are ready for deployment and can be installed within a week of delivery. They occupy less than half the space of conventional server rooms, consume less than half the power and can be set-up anywhere, including in non-air-conditioned covered premises. STULZ CSRs are highly time and cost-effective solutions to quickly build up local network computing and server hosting capacity where needed. For enhanced reliability, the cabinets have dust, water and rodent protection. Fire detection and suppression are built in for further protection.

INDUSTRY EVENT

FORTINET EMPOWERS PARTNERS TO SECURELY UNLOCK THE POTENTIAL OF DIGITAL ECONOMY

Fortinet has concluded its PartnerSync at Istanbul in Turkey. The company has also announced the winners of its 2018 Partner of the Year Awards. The conference brought together over 125 partners from India, Sri Lanka, Bangladesh, Nepal and Maldives to foster security challenges of digital convergence and educate attendees about the latest cyber security threat trends, innovations and strategies to safeguard data and networks.

Networking solutions and strategies designed to meet the demands of digital transformation, including SD-WAN, mobile computing, IoT and multi-cloud infrastructures and services—as well as emerging technologies such as 5G and Edge networks—are forcing organizations of all sizes and across all regions and industries to reassess the effectiveness and scalability of their existing legacy security infrastructure.

RAJESH MAURYA Regional Vice President India & SAARC Fortinet

Fortinet is grateful for the efforts of our partners who have helped us achieve our goal of bringing about the next generation of cyber security designed to combat modern threats.

We would like to thank all our partners who have demonstrated immense growth over the past year based on commitments to secure their customer networks using Fortinet solutions

To address this challenge, Fortinet shared its insights at keynote and breakout sessions on how to securely unlock the potential of our digital economy, enabling them to confidently focus on the business, technology, and infrastructure drivers shaping their future.

THIS YEAR’S CONFERENCE INCLUDED: • Keynotes to guide partners through the modern threat environment to improve their security strategies.

• Premier technical sessions focused on critical cyber security and threat trends, as well as Fortinet’s prod ucts and solutions.

• Breakout sessions focused on helping attendees develop and deploy a comprehensive security architecture, including sessions especially designed for SD-WAN, Network Access Control and OT environments.

• Panel discussion on the growing challenge of interconnected devices, the widening distributed network, and how security strategies need to adapt to meet the new demands of today and tomorrow.

THE CONFERENCE RECOGNIZED PARTNERS WITH AWARDS FOR THEIR CONTRIBUTIONS IN THE YEAR 2018.

BEST PARTNER INDIA – NORTH Inspira Enterprises India Private Limited

BEST PARTNER INDIA – MSSP Tata Communications Limited

BEST PARTNER INDIA – SOUTH DigitalTrack Solutions Private Limited

BEST PARTNER INDIA – WEST Logix Infosecurity Private Limited BEST PARTNER INDIA – CENTRAL Amity Infosoft Private Limited BEST PARTNER INDIA – EAST AIM TechnoSoft

BEST PARTNER SRI LANKA Millennium I.T.E.S.P Private Limited BEST PARTNER NEPAL Dristi Tech Private Limited

BEST PARTNER BANGLADESH ESL Bangladesh Limited

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ON THE RAMP

UiPath brings UiPath Enterprise Cloud Platform with RPA

UiPath has unveiled the UiPath Enterprise Cloud Platform, bringing its leading Robotic Process Automation (RPA) software to the cloud.

Previously available only via its Community Edition, the new deployment option for enterprise customers allows for rapid time to automation and delivers easy scalability, high availability, and reduced IT infrastructure requirements at scale combined with an enterprise-class service level agreement. The SaaS model is in addition to UiPath’s on-premises, private, and public cloud deployment options.

The UiPath Cloud Platform offers the full capabilities of UiPath’s onpremises software and gives organizations a fast-start to their RPA journey.

The cloud platform makes it easy for companies of all sizes to implement automation into their operations without the hassle or added costs of IT infrastructure. This is an ideal solution for businesses that do not want to invest in upfront infrastructure or hardware, or do not have the dedicated IT resources for maintaining an automation infrastructure.

Tata Communications introduces an IoT ecosystem with its IoT Marketplace

Tata Communications has launched its Internet of Things (IoT) Marketplace, a first-of-its-kind initiative in India to strengthen and accelerate the country’s growing IoT ecosystem. The IoT Marketplace will bring together IoT practitioners and enterprise customers on a single platform, setting the ground for customers to tailor their IoT solutions and drive innovation within their business, while enabling vendors and partners on the platform to discover new market opportunities.

Tata Communications’ IoT Marketplace looks to address these needs by bringing together different partners from device manufacturers, software developers to start-ups and system integrators to deploy and manage IoT solutions, all under one single platform. The complete solution-set will be offered by Tata Communications and the partners in the ecosystem - underpinned by Tata Communications’ pan-India infrastructure and platform.

The IoT Marketplace will enable diverse customers from government/ public sectors to enterprises and start-ups to choose from a range of offerings and services on a plug and play model, enabling them to leverage IoT solutions to address their custom requirements.

Zoho marks the availability of Zoho Books to boost GST adoptability

Zoho has announced that its GST-compliant accounting solution, Zoho Books, will be available for free to businesses with an annual turnover of less than ₹1.5 crores. Eligible businesses will be given free access to the software when they sign up through the GST portal.

Zoho Corp CEO, Sridhar Vembu, says, "At Zoho, we believe that technology should be democratized for businesses of all sizes.

By partnering with GSTN and the Government of India, we want to help companies take advantage of cutting-edge technology that helps them considerably improve their business and automate their GST and other compliance needs. Zoho Books will help businesses leapfrog the downsides of desktop accounting software, give instant access to the data, and improve transparency into daily business operations."

Launched globally in 2011, Zoho Books released its GST-compliant version for India on July 1, 2017, on the eve of the GST rollout. Zoho Books comes with an array of features to help businesses streamline their accounting and stay compliant with the GST norms.

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Palo Alto Networks introduces Prisma cloud security suite

Palo Alto Networks has announced Prisma, a new cloud security suite designed to help its customers lead a more secure digital life. The world needs cloud security that is simpler, more secure, and more complete than ever before. It’s the new benchmark in cloud security, transforming the cloud journey by simplifying access, data protection, and application security. Prisma builds on the tremendous success of Palo Alto Networks cloud security products and delivers new experiences only possible with the Prisma suite. With approximately 9,000 enterprise customers, Prisma has quickly become the largest cloud security business in the world.

Lee Klarich, chief product officer at Palo Alto Networks, says, “Our approach to cloud security is aimed at delivering the best security while embracing the unique needs of the cloud. We provide customers with complete visibility as well as recommended configurations across their entire cloud environment to ensure a strong security posture from the start and consistently prevent attacks.”

CP PLUS brings in Health Monitoring System

CP PLUS has launched an integrated platform for device monitoring - Health Monitoring System (HMS). The HMS will bolster product efficiency, performance and improve customer’s experience.

HMS is a SaaS-based service for Customers, Service Integrators (SI), and the SI agent to operate via the web portal. It is architecture to provide comprehensive health information of registered devices and cameras, heightening efficiency and dependability. HMS will provide visibility to Customers, SIs, and SI Agents regarding any breakdown in the system and enable them to check/detect issue through an interactive and userfriendly dashboard. Accessible 24/7, the HMS will notify and alert the participants (Users, SI, SI Agent) when n device incident pertaining to Device Malfunctioning, External Alarm Events, Network/Power Failure and Storage/Recording issues crops up.

Furthermore, the HMS will add value to CP PLUS products and solutions. As a primary source for checking device health status & information, the HMS will offer a wide range of benefits to customers using CP PLUS products and solutions.

Poly launches Polycom Studio - its business class video conferencing solution

Plantronics has announced the availability of its new plug-and-play video bar, Polycom Studio in India.

Bringing premium performance to huddle spaces everywhere, Polycom Studio delivers business-class audio and video capabilities in an easy-to-use USB video bar. With Studio, teams can experience a new level of meeting engagement, with automatic camera tracking that zooms in on the conference participant who is speaking. This easy-to-use USB video

bar takes the frustration out of the typical huddle room video conference and replaces it with user-friendly experiences.

With a simple USB connection, any PC or Mac can leverage the power of PolycomStudio to elevate audio and video meeting experiences. Its patented NoiseBlock and Acoustic Fence technologies reduce or eliminate distracting noise from office environments for professional-sounding communications. Automatic speaker tracking focuses on whoever is speaking within an ultra-wide 120-degree field of view. With 4K resolution and 5x electronic zoom, PolycomStudio provides TV studio-like quality and experiences in a meeting.

INDUSTRY EVENT

Automation is here to stay: UiPath Automation is here to stay. UiPath is enabling the critical capabilities necessary to advance on how companies perform and how employees better spend their time. The industry has achieved rapid growth in such a short time, with UiPath at the head of it, largely due to the fact that RPA is getting recognised as the paradigm shift needed to drive digital transformation, driving a new era of productivity, efficiency and workplace satisfaction.

Speaking at a session in Delhi, on how organizations are seeing next phase of growth in automation, which is a process with “automation first” era, Rajeev Mittal, Managing Director India, UiPath said that there will be one robot for every person, delivering free and open training and collaboration and enabling robots to learn new skills through AI and machine learning.

“UiPath is improving business performance, efficiency and operation in a way we’ve never seen before. At the $7 billion valuation, UiPath is one of the fastest growing and highest valued AI enterprise software companies worldwide,” said Rajeev.

“With the open architecture and the technology eco-system that we bring, we work as a platform company. Low hanging fruit in digital era is automation,” he said.

UiPath raised $568 million in its Series D funding, which was announced on April 30,

2019. The round was led by Coatue and joined

by Dragoneer, Sands Capital, T. Rowe Price Associates, and Wellington. Previous investors Accel, CapitalG, IVP and Sequoia, among others, also participated in the round.

Organizations realize the need for a strategic framework when they cross a threshold of bot deployment. While automation starts with the focus in automating business processes

for productivity gains and cost savings, scaling up automation requires it to be viewed as a method of augmenting workforce with digital capabilities.

Automation must become a strategic driver if it must scale up enterprise-wide. It needs to be viewed as a measure for better customer satisfaction resulting from more customer facetime and better customer experience.

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VOICE-N-DATA

Nokia announces the winning of 37 5G commercial contracts globally

Rajeev Suri, President and CEO of Nokia Corporation, has spoken on environmental, social and governance (ESG) matters and provided an update on one of the most radical technology transitions ever as 4G begins to give way to 5G, at the Annual General Meeting.

Nokia also emphasized on the efforts undertaken to eliminate, by July 2019, any statistically significant pay gap in the company that cannot be explained by factors such as performance, experience, job grade, or location. Nokia will become one of a small handful of companies that have taken such action.

During the past year, Nokia also continued to work hard to contribute to making a healthier, connected, sustainable planet. Nokia recently launched the industry's first-ever liquid-cooled base station, emitting 80 percent less CO2 emissions than previous generations of products, and sought innovative ways to use its connectivity technology where it is most needed. For example, in the Philippines, the Red Cross was provided with Nokia drones and portable networks to improve first response in areas struck by disaster.

Tenda brings in O2 - the Outdoor CPE in India

Tenda has launched the Tenda O2, an Outdoor CPE in India. It has been launched with an affordable price tag offering value for money specifications. The O2 300Mbps 5GHz Long Range Outdoor CPE is designed to WISP CPE solutions and offers long distance wireless network solutions for video surveillance and data transmission.O2 CPE adopts of independent power amplifier and 12dBi directional antenna to provide an efficient way to pick up and maintain a stable signal for a wireless network up to 2km, priced at 6,000 INR. The O2 CPE adopts auto-bridge technology using which two CPEs can connect to each other when users power on them face to face. Equipped with IP65 waterproof enclosure and high quality hardware design, O2 CPE can work in various weather conditions, such as sunshine, rainfall or extremely low/high temperature environment.

O2 CPE comes with centralized management software that helps users to easily manage all the devices in the network from a single PC-CPE Assistant.

Edimax brings out AC1200 3-in-1 dualband wireless solution in India

Edimax has announced AC1200 3-in-1 Dual-Band In-Wall PoE Access Point. It allows roaming without losing connectivity, thereby increasing the ease of doing business. This award-winning product has the latest IEEE 802.11ac technology for wireless speed up to 1200mbps.

In the digital era, super-efficient wireless networks are an essential part of every business establishment.

A good quality wireless network helps in speeding up processes and improves employee productivity.

It gives easy access to important digital documents and other network resources that are required by employees to do their daily jobs. Edimax AC 1200 3-in-1 wireless solution is a stylish in-wall design. It is specifically made for existing building structures so that users can easily change in-wall wired Ethernet Jack to a wireless access point. The gadget is equipped for high-density BYOE usage, provided wide coverage and seamless mobility and multiple SSIDs, up to 32 for security management and it is priced at Rs.12,365/-.

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ITI Limited inks a MoU with Department of Telecommunications for 2019-20

ITI Limited has signed a Memorandum of Understanding (MoU) with the Department of Telecommunications, Ministry of Communications, Government of India for the year 2019-20. The MoU has been signed

by Aruna Sundararajan, IAS, Telecom Secretary and Chairman (Telecom Commission), Department of Telecommunications and K. Alagesan, Chairman and Managing Director, ITI Limited in the presence of senior officials from Department of Telecommunications at Sanchar Bhawan, New Delhi.

The MoU envisages to achieve turnover and profit for the company for the year 201920 by giving greater thrust towards manufacturing of telecommunication equipment’s and other emerging technology products in the Broadband, Internet of things etc. The MoU also focuses to drive the Make in India and Digital India initiatives of the Govt of India.

The MOU exercise is an annual and mandatory feature for all Central PSEs where the performance parameters are fixed between the CPSE and the Administrative ministry, before the financial year.

VIAVI introduces TeraVM 5G standalone testing capability

Viavi Solutions has announced that the VIAVI TeraVM 5G testing solution supports standalone (SA) specifications according to the latest 3GPP standards, in addition to non-standalone (NSA) mode. With the capability to reliably emulate 5G RAN and core network elements, TeraVM enables end-to-end, wraparound testing of gNodeB base stations (gNBs) and 5G core network functions, accelerating 5G development and deployment.

The TeraVM solution enables network equipment manufacturers, node developers and service providers to efficiently test mobile RAN and core elements, validating that the equipment works according to 3GPP standards, interoperates with other 5G elements, and performs optimally when fully loaded with complex mobile traffic profiles — even when error situations are injected. As a result, highly optimized networks and robust 5G services can be delivered to market faster, more reliably, and with minimal risk.

Part of VIAVI’s complete Lab To Field network testing and assurance portfolio, TeraVM allows scalable, real-world network emulation in the lab, data center or the cloud, delivering comprehensive coverage for consistent performance validation.

BT selects Juniper Networks to deploy 5G capability

Juniper Networks has been chosen by British Telecommunications (BT) to deliver its Network Cloud infrastructure initiative. This deployment will pave the way for BT’s Network Cloud roll-out -and also enable a more flexible, virtualized network infrastructure that can deliver the technology requirements of various lines of business for BT from a single platform.

BT will also use this platform to create new and exciting converged services bringing mobile, Wi-Fi, and fixed network services together.

Furthermore, with the implementation of the Network Cloud infrastructure, BT will be able to combine a range of currently discrete network functions and deploy them on a cloud infrastructure that is built to a common framework and shared across the organization, throughout the UK and globally.

Savex Technologies joins hands with Citrix to strengthen its Channel Presence across India Citrix announced its expanded presence across the channel ecosystem in India through the appointment of Savex Technologies as its third distributor in the region. Designed to drive deeper levels of reseller engagement across the region, the expanded distribution network aims to provide better partner access to secure workplaces, networking and cloud solutions, for their businesses and its mutual customers.

"We are pleased to collaborate with a leading technology solutions provider like Citrix and showcase Citrix’s solutions and services to our resellers base.

The Citrix portfolio greatly compliments ours, this strategic partnership will enable us to further deliver Citrix technologies into the channel, ultimately supporting our mutual customers and helping to ensure success in this fast-growing market" Anil Jagasia – Founder and Chairman, Savex Technologies Pvt Ltd Under the guidance of the Strong Leadership Team comprising of Anil Jagasia – Founder and Chairman, Jayant Goradia – Managing Director, Devang Pandya – CTO and Director, Raunak JagasiaDirector Enterprise Business and Alliance, Mahendra Wahile – Director and Saurabh Naik – Director, company has been able to maintain trust and integrity in the market

39 sales offices, and 42 stock locations, a sales force of over 400 and 7000+ partners in 700 cities.

With 30 years of experience in the Indian ICT Industry Savex core strengths lies in selection of Best breed of Products and Solutions, seasoned team with knowledge and expertise along with cutting edge technology and rigorous process control. Savex focuses on Solution Selling and Security Services with strong Logistics and ability to deliver in 700 cities in India and globally over 200 countries in local currency. Savex also has a network of over 20000 engineers as part of our extended team. Headquartered in Mumbai, the company is having

The company has completed 30 years in the Indian ICT Industry and has won many awards which are recognition of this fact. Savex has been very successful in the SMB market which is a fast growing category and requires a more dedicated approach.

Partners have always recognized Savex as a company having very high ethical standards, clear policies and one that works in a very transparent manner.

For large enterprises, it is more about solution design, to structure opportunity and providing a better relationship engagement with the customers.

“Citrix is glad to welcome Savex Technologies on board and we are confident that our strategic partnership will enhance our presence in the region and help us reach new markets. Savex Technologies’ expertise makes them a natural fit to offer value-added Citrix solutions and services to our India reseller ecosystem. We look forward to a great partnership with them” Raghuram Krishnan Director-Partner, Citrix India

Citrix is powering a better way to work with unified workspace, networking, and analytics solutions that help organizations unlock innovation, engage customers, and boost productivity, without sacrificing security.

With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

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CHANNEL BUZZ

iValue along with Tenable hosts CIO Leadership Meet

iValue InfoSolutions in partnership with Tenable has conducted the CIO Leadership Meet in Mumbai. The summit was organized for futurefocused CIOs from the BFSI sector, predominantly the Public Sector Units (PSUs).

With an attendance of over 20 CIOs, the summit was conducted to discuss Tenable's Cyber Exposure platform and the importance of vulnerability management in the banking industry. This innovative

summit was packed with partner presentations, panel discussions, industry insights and experiences by the IT leaders. It also highlighted the current innovations and technology trends in the BFSI industry.

As per various reports the banking and financial sector is one of the most targeted sectors of cyber criminals. Nearly 22 -25 percent of the cyber attacks that made headlines in the country last year were in the banking and financial sector.

The summit received appreciation from all the CIOs. The initiative conceptualized by iValue offered businesses an opportunity to connect and work together to build a secure and protected work environment for today, tomorrow.

Crayon Software Experts concludes 4 city Cloud Adoption Partner Summit

Crayon Software Experts has concluded 4 city Cloud Adoption partner events. The events focused on intensive discussions around Intelligent Cloud & Digital Transformation with experts joining from Crayon. The first chapter of this partner event took place in Ahmedabad followed by Kochi, Pune and concluded in Mumbai.

"At Crayon, we are focused on a path that recognizes where the industry is going and believe in leveraging our partners' strengths to keep their business up. Events like these help us to focus more on our core operations and help us achieve the goal to enable our partners work smarter and increase awareness in the digital transformation journey of modern workplaces," said Vikas Bhonsle, CEO at Crayon Software Experts India.

The 4 city events were certainly a success, with more than 160+ partners in attendance, out of which 120+ were from unique organisations. While the event received excellent feedback from partners present at the venue, it also gained a lot of traction on the social media as well.

"In the area of Digital Transformation, we help partners choose the right cloud mix. Using Crayon product portfolio & programs, partners can add multiple offerings in their portfolio, such as Managed DR, Backup, Storage, SaaS etc, which will help them, have deeper engagements with their customers. We had collaborated with 100+ Unique Partners during our digital transformation events in Mumbai, Ahmedabad, Pune. Our engagement was very positive and mutually beneficial," said Laxmikant Ambulkar - Regional Channel Head (West) & Product Lead at Crayon Software Experts India.

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NetRack organizes SI Partner Meet in Bangalore

NetRack organized a meet up for its SI partners in Bangalore. The main objective of SI partner gathering was to have a mind share in exploring new business opportunities in the western market.

In interaction with the SI partners, Ravi Raj, Brand Head, Director, Sales & Support at NetRack said, "SI partners contribute a lot to NetRack's growth by exploring opportunities in the newer markets. We would like to thank all the SI partners who joined us for the meet and are looking forward to achieve many more milestones in the business- together."

The event started with a walk through of state of the art manufacturing plant located in Magadi Road, Bangalore. Skilled engineers from the company briefed on the ultra-modern manufacturing processes carried out by NetRack, to design and develop the best quality data center rack solutions.

Nagaraj, Senior Manager at Flair Network System Pvt. Ltd. said, "In our 15 years of association with NetRack, we never faced a problem in terms of product quality and delivery. NetRack's' factory is well established with high end safety norms and we got a great opportunity of factory walkthrough and understand the technical processes involved in manufacturing high quality data center cabinets. Overall we are happy with NetRack and would like to grow together in the data center market."

Sachin Pawar, Head at Unique IT said, "We have been associated with NetRack for 10 years and it's our pleasure to be a part of NetRack's' family.

The products and solutions are technically advanced and rightly serve the emerging demands of new generation customers. SI partner meet is a great initiative taken up by NetRack which helps us to directly interact with leadership team and discuss the challenges faced in the market."

IP-COM hosts a product training program with 120 partners

IP-COM has organized a Product Training Program where in 120 of its partners from regions like Cochin and Chennai participated. The program was held on May 15th, 2019 at Cochin, Kerala and on May 18th, 2019 at Chennai. The main agenda behind the program was to impart product training to all the partners who were present for the training program.

All the attendees were given training about PoE Switches, Wireless Access Points, Access Controllers, and Gateway Routers. This training program was basically organized for all the SI (System Integrator) Partners. In the end, certificates were provided to each one of them.

IP-COM cares not just for its value-added distributor but also for its System Integrator (SI) partners. It wants to make sure that when these partners are out there, they are fully equipped not just with the best of the products but also with detailed information of each of them. IP-COM also discussed strategies to improve business. Looking at the tremendous response and appreciation from the participating partners, IP-COM is planning to have more such product training program with its partners in the coming future in PAN India. After all, IP-COM believes that the way to success is hand in hand with these partners making sure to provide the best commercial networking solutions to the consumers.

IP-COM's product portfolio comprises of a wide range of products starting from routers, mesh series, outdoor access points, CPE, wall-mount access points, point-to-point radios, and switches. In the business-oriented network domain, IP-COM has emerged as one of the most respected brands in India.

PRODUCT OF THE MONTH

Western Digital Black SN750 Western Digital Black SN750 is an NVMe SSD available in capacities up to 2T, which delivers peak speeds of up to 3,470/3,000MB/s read/write that offers better thermal and power efficiency. The new WD Black SN750 is an incremental update over last year's model, keeping the same basic controller and 64L 3D NAND combination but refining the firmware further. Western Digital’s Black SN750 uses the same 64L 3D NAND and custom NVMe controller as the previous-gen model. Western Digital designed the new drive to appeal to the booming gaming market and terms the new WD Black as “Loot Box Strong.” The new SSD features military-like styling for the device, WD's new SSD dashboard, and a new model that comes with an EKBW heatsink. The WD BLACK SSD’s sleek and modern heatsink model goes well with desktop PC builds that support the M.2 form factor and is the perfect component to complement systems with RGB lighting and other cooling technologies, such as water cooling.

The product packaging and labelling has been restyled. All but the smallest model will soon be available in versions with a custom aluminum heatsink from EKWB. Additionally, there's a new version of Western Digital's new SSD Dashboard software for Windows that adds a "Gaming Mode" which re-configures the NVMe driver to not enable Autonomous Power State Transitions. When this gaming mode is enabled, the drive won't make use of its low-power idle states, which avoids the extra latency of waking the drive up after it has been idle for a few seconds. However, a few gaming desktops are configured to use the deepest idle states, and the WD Black wakes up very quickly from its intermediate idle; so this feature will be inconsequential for most users.

The WD Black SN750 comes in four capacities (250GB, 500GB, 1TB, and 2TB all single-sided) and with a 5-year warranty.

CA-CU3HVG Multiport adapter CA-CU3HVG is the multiport adapter from Cadyce. When it comes to must-have products while traveling, this is the utmost essential product to carry. After making waves on the global stage with its premium range of Display Adapters, Computer peripherals, and USB Type C cables, the IT giant is firming up its existence in the masses across remote areas as well.

The multipurpose multiport adapter is compact and lightweight; so it's easy to tuck into your laptop bag. It consolidates multiple ports into a single adapter, which means you don’t need to bring along multiple single-function adapters. It is compatible with Mac OS and Windows and comes in Silver and space gray colors. Radically compact, lightweight and Stylish design, Cadyce’s CA-CU3HVG Multiport adapter lets you turn your laptop into a dominant workstation.

When CA-CU3HVG is connected to your laptop, this versatile USB-C multiport adapter makes it easy to create a dual-monitor workstation when you need it. It offers a 4K HDMI port with audio, so you can effortlessly attach a high-resolution monitor and gain access to more screen space.

USB-C™ to USB 3.0 Hub, Gigabit Ethernet, HDMI (4k) & VGA Adapter with PD Charging (100W)

The Gigabit Ethernet port guarantees dependable wired network access, which is ideal for zones with limited Wi-Fi access. Plus, with three supplementary USB 3.0 ports (USB Type-A) you can attach your prevailing peripheral devices, like your mouse or flash drive.

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Value for Money proposition is the reason behind Jivi’s increasing Brand Acceptability As Indian handset market has immense opportunities, Jivi Mobiles started as feature phones or multimedia phones brand and gradually entered the smartphones segment. Harsh Vardhan, Marketing Head, Jivi Mobiles perceives, “In both the segments we have received positive response. Despite the increasing demand of smartphones there is still a level playing field for the feature phones. A lot of populace still use feature phones and there are many who use it as their secondary handset.

So, we can say that Indian market provides a level playing field to all the players.

BRAND POSITIONING Talking about the brand acceptability among the people, Harsh says, “The major reason behind our increasing acceptability as a brand has been value for money proposition that we offer. We offer smart features even in our multimedia phones and that too at easy on the pocketbook pricing. These innovative features in a multimedia phones make them handy for any user who looks forward to keep a secondary phone.“ Harsh further remarks,” Our Target Group is always the masses which always look for value for money products. We have a strong supply chain network and we are continuously growing our dealer and distributor network across the country which is helping us reach out to tier 3 and tier 4 cities strongly. Value for money product coupled with the positive word of mouth and product development has helped us serve better to our customers.”

STRATEGY Jivi Mobiles is the one to provide the power bank feature within the feature phones. The company offers not just a feature phones but a ‘Smart feature phone’.

Harsh comments, “Strong connect with channel partners and retailers, aggressive pricing, continuous innovation in technology, focus on packaging and proper understanding of the market has helped us sustain and grow. We have strengthened our market positioning despite the slowdown in the market.”

CHANNEL STRATEGY Jivi Mobiles offers high end feature loaded products at a competitive price point that enables them edge out the competition.

All of their products are designed keeping in consideration the market need and the feedback which they have received from their channel partners.

“Our channels are our growth partners. We are working very closely with the last mile sale point i.e. retailer, we have recently launched a loyalty program for them which is managed through mobile based app “ JIVI retail loyalty app”.

SERVICE SUPPORT Harsh confirms, “We have always followed the ‘Customer first’ approach. In this process, we have already opened 800 service centres to provide prompt and quality service for our

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Started as a feature phone or multimedia phone brand, Jivi Mobiles has now invaded in smartphone market as well. Focusing on both feature phone and smartphone market, Jivi Mobiles is targeting the mass, especially those who are looking for value for money products. The company believes that major reason behind their surging popularity as a brand is their value for money proposition. They offer futuristic features in their phones with pocket friendly pricing. In a chat with VARINDIA, Harsh Vardhan, Marketing Head, Jivi Mobiles shares his views about the feature phone market, strategies, service support, R&D etc. handset users. Our service is ranked amongst the best in class. We are continuously increasing our service centres.

Apart from this, we are also giving 111 days replacement warranty and 111 days free screen replacement to our customers.

Both these services can be availed on new purchase of JIVI feature phones and 4GVoLte smartphones.”

AT LAST Contributing to the Make in India initiative of Government of India, Jivi Mobiles has set up a manufacturing unit in Delhi and soon they will launch second unit in Lonavala. They are expanding to countries like Myanmar, USA, Sri Lanka, Indonesia, Africa, Hong Kong, China and Dubai and promoting Make in India initiative. Harsh Vardhan hopes that the Indian government will continue to provide support and motivate the industry.

VAR MOBILITY

OPPO unveils its Reno Series in India

OPPO has strengthened its premium portfolio with the launch of the much-awaited OPPO Reno10x Zoom in India. The brand’s flagship smartphone has a triple rear camera which supports 10x Hybrid Zoom technology and features the periscope telephoto lens. The Reno series stands out with first-of-its-kind shark-fin rising camera which takes 0.8 seconds to rise for capturing flawless selfies.This design implementation of selfie camera has also helped OPPO Reno series achieve an astounding 93.1% Screen to Body ratio. Moreover, this latest flagship device offers a design which is naturally sleek and features a seamless silhouette with a smooth surface at the back for a premium look.

With the introduction of OPPO Reno series, OPPO is expanding their product portfolio as they expect the premium segment of the market to expand. The surge would not only be driven by current OPPO F series users who are seeking continuity of OPPO’s signature features like VOOC flash charge technology,panoramic screen & rising camera design but the introduction of innovative technology and new experiences like 10x Hybrid Zoom will also help drive growth in this category. The OPPO Reno series, which has been engineered for creativity, would thus serve the needs of these smartphone upgraders in the premium segment.

Priced at INR 49,990, OPPO Reno 10x Zoom 8+256 GB variant will be available for pre-booking from 28th May and sale will start from 7th June, across all online and offline stores. The 6+128 GB variant will be priced at INR 39,990. It will come in 2 stellar colors– Ocean Green & Jet Black.

Micromax brings in #iOneSmartphone Series with Notch Display @4999/-

Micromax Informatics has launched a new Notch Display smartphone – the Micromax #iOne with Notch Display for the discerning smartphone users, priced at INR 4999.

The Micromax #iOne is UNISOC SC9863 Octa core chipset powered smartphone, which will allow the users to experience the bestin-class technology at an affordable price point. Enabling high performance AI operations and high-precision 3D imaging, the new smartphone is a perfect confluence of compelling design, display, superlative camera and ideal performance at an extremely attractive price.

Micromax has always been democratizing technology for the masses and has endeavoured to bring alive the best user experience with innovative technology. Targeted towards the new age consumers, the new smartphone comes with 19:9 Notch Screen which ensures more content and less scroll. It also hosts a 2200mAh battery and a 5MP + 5MP camera with over 9 modes to give users multiple options to capture the best of their moments into memories.

Neeraj Sharma, Country Head – UNISOC India, says, “We are delighted to continue our longstanding partnership with Micromax by launching India’s first UNISOC SC9863 chipset powered smartphone.

Our powerful Octa-core LTE chipset - SC9863 brings high-performance AI operations, high-precision 3D imaging & camera functionality, superior video experience and low power consumption.

Xiaomi India announces Redmi Note 7S with 48MP camera

Xiaomi has announced a refresh to the bestselling Redmi Note 7 lineup with the 48MP camera powered Redmi Note 7S. Besides capable Kryo processing thanks to the Qualcomm Snapdragon 660 AIE, Redmi Note 7S brings a powerful 48MP camera for everyone after planned volumes of Redmi Note 7 sold out sooner than anticipated.

Anuj Sharma, Chief Marketing Officer, Xiaomi India, says, “Xiaomi India has achieved major success in the Indian smartphone industry, and one of the key contributing factors is our Redmi Note series which is known to offer the best of innovative features with great quality at truly honest pricing.

Our newly launched Redmi Note 7S continues this strong legacy with a powerful 48MP camera, offering our Mi Fans the opportunity to capture and enjoy excellent images in addition to its array of amazing features.”

India’s favourite smartphone series, the Redmi Note series, saw a revamp earlier this year with the launch of the Redmi Note 7 series. With the all new Aura Design, Dot Notch display and Corning Gorilla Glass 5 on both sides -- Redmi Note 7 was a true market disruptor in its category.

Testament to the love of Mi Fans for Redmi Note 7 series -- in just two months of going on sale, it sold over two million units.

The 48MP camera on Redmi Note 7S features a large 1.6μm 4-in-1 Super Pixel allowing a great amount of detail to be captured.

HMD Global introduces Nokia 3.2 with massive screen and two-day battery life

HMD Global has announced that the Nokia 3.2 is coming to India.

It combines the biggest HD+ display for the price, the signature twoday battery life and the latest Android 9 Pie experience, and will be available starting 23rd May pan-India across top mobile retail outlets and Nokia.com/phones.

Ajey Mehta, Vice President and Country Head – India, HMD Global, says, “We know how important a great display and a two-day battery life are to many smartphone users, so we made sure we delivered on these qualities for the Nokia 3.2. And we didn’t stop there. We have put everything you expect from the latest smartphone into an affordable package. From biometric face unlock and AI-powered features like Adaptive Battery to a more modern and personal way to interact with your smartphone through the dedicated Google Assistant button, you won’t be held back by the Nokia 3.2. By owning the affordable Nokia 3.2, you will surely enjoy exciting features and the latest trends apart from the promise we make – that it will just get better.”

Taking a holistic view of battery life, Nokia 3.2 combines a larger battery than many premium smartphones with efficient hardware and software ingenuity. To squeeze every last drop out of the huge battery, the Adaptive Battery feature introduced in Android 9 Pie manages background applications using AI, learning from user behaviour to know when to throttle or increase power to specific apps or processes.

It even has enough power to go two days with the largest display. The Nokia 3.2 features an impressive 6.26” HD+ display.

The Nokia 3.2 will receive three years of monthly security patches and two major OS updates, as guaranteed in the Android One program.

In addition, Google Play Protect scans over 50 billion apps per day to keep your phone safe from malware, making the Nokia 3.2 among the most secure phones on the market.

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EVENTS

(From L to R): Jayantha Prabhu, Group CIO – ESSAR; Kunwarsingh R Singhel, Dy. Director Maharashtra Judicial Academy; S Mohini Ratna, Editor-VARINDIA; Bharat B Anand, CIO - NATGRID; Dr. Herald Dcosta, Director- Intelligent Quotient Security; S.N Tripathi, Secretary-Ministry of Parliamentary Affairs- Govt. Of India; Dr. Deepak Kumar Sahu, Publisher & Chief Editor, VARINDIA and Group of Publications; Dr. Vipin Tyagi, ED, C-DOT; Dr Rajeev Papneja, Chief Growth Officer - ESDS Software; Kamal Dhamija, Cyber Security Officer - Apollo Tyres; Sudharkar V Yarigadda, Joint Director, Maharashtra Judicial Academy; Dr. S K Meher, CIO – AIIMS; and R P Rath, CIO - Quatrro Global Services

DIGITAL TRANSFORMATION AND DISRUPTIVE TRENDS TO DRIVE THE FUTURE: 17TH VARINDIA INFOTECH FORUM Digital is changing the world. Both digitization and digitalization is impacting organizations in a way that today no discussion is complete in the technology world without these two buzzwords. Digital technology is emerging as a great enabler to pave the way for efficient service delivery, governance and improved access to financial inclusion, education, justice and healthcare. On this backdrop, the 17th VARINDIA INFOTECH FORUM 2019 took place that set a new benchmark for an insightful discussion on digital transformation and disruptive trendsthat would drive the future.

Having entered its 17th year, the Infotech Forum assembledtogether the who’s who of the ICT industry, IT consultants and senior government officials and PSUs and setting up a platform for a day-long event consisting of power-packed sessions of technical presentations, panel discussions and discourses on issues impacting the technology landscape and, most importantly business networking. The theme of the 17th INFOTECH FORUM was –Collaboration to Drive Digital Transformation.

The eminent dignitaries whose presence raised the bar of the event include Jayantha Prabhu, Group CIO – ESSAR; Kunwarsingh R Singhel, Dy. Director Maharashtra Judicial Academy;S Mohini Ratna, EditorVARINDIA; Bharat B Anand, CIO- NATGRID; Dr. Herald Dcosta, Director- Intelligent Quotient Security; S.N Tripathi, Secretary-Ministry of Parliamentary Affairs- Govt. Of India; Dr. Deepak Kumar Sahu, Publisher & Chief Editor, VARINDIA and Group of Publications; Dr. Vipin Tyagi, ED, C-DOT; Dr Rajeev Papneja, Chief Growth Officer ESDS Software; and Sudharkar V Yarigadda, Joint Director, Maharashtra Judicial Academy.

Talking about the day’s theme “Collaboration to drive digital transformation”, S Mohini Ratna, Editor - VARINDIA said that digital transformation is about a change in thought and organization’s culture and that high-performing companies deliver better experiences with greater

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security. “The role of Chief Information Officers (CIO) is getting wider and they are working as the Chief Involvement officer, working closely with the CEOs. With the fast changing technology, CIOs and CMOs work closely together, with other C-level executives who tend to outperform competitors.As businesses derive more and more revenue from digital capabilities and service offerings, it becomes crucial for them to start on the path to secure customer data - and achieve true digital transformation - without dampening innovation.”

She further added that social media has matured as a channel for digital communication, and includes a multitude of platforms that cybercriminals find very useful. “By 2019, it is expected that their activities will spread to others mediums including Instagram, Snapchat, WhatsApp and Telegram – a messaging app with a bot feature that has proven especially appealing to cybercriminals,” she said.

Speaking on the topic Digital transformation and innovation, Dr. Deepak Kumar Sahu, Publisher & Chief Editor, VARINDIA and Group of Publications said that both digital transformation & innovation has become imperative for all businesses whether small, medium or large.

“However, change is the only thing that is constant. Enterprises should be able to deliver customised applications at the speed of ideas. Our survey from 300 CIO’s in India says, about 75% of organisations said, their organisation is already undergoing digital transformation. That’s the way to stay ahead in competition in today's world. Secondly, lowering operational costs and enhancing customer experience is the core of digital transformation. The main issue is lack of security awareness among employees that proves to be a serious risk as businesses transform and embrace opportunities provided by the Internet of Things (IoT),” he said.

The first speaker of the Forum, Chandra Mouli, Chief Information & Technology Officer – Sankara Nethralayaspoke on how the hospital industry has undergone a technological disruption in terms of what

SPEAKERS & DELEGATES “THE HEALTHCARE INDUSTRY DOES NOT USE TECHNOLOGY AS MUCH AS IT IS USED IN THE BANKING OR FINANCIAL INDUSTRY”

“We all know that today in a hospital, taking care of a patient becomes the No. 1 KRA. There is a lot of collaboration and communication happening between a doctor and a patienttoday and technology can drive a big innovation in it. As a matter of reality, the healthcare industry does not use technology as much as it is used in a banking or financial industry. And that is bound to change with time.

In fact, we are trying to get into that mould already by leveraging cloud, social media and so on. Healthcare as an industry can be put under critical care. On the other extreme, we have a developed market like USA where there is a lot of focus on wellness and a country like India is trying to catch up with that trend.”

Chandra Mouli Chief Information & Technology Officer – Sankara Nethralaya

“WITH ITS CLOUD BASED INFRASTRUCTURE, TEAMVIEWER CONNECTS OVER 40 MILLION CUSTOMERS AT A TIME”

“Collaboration and digital transformation is rapidly moving ahead along with digitization and this is fast becoming a hot topic for CIOs/CTOs. TeamViewer as a company that started in 2005 can add value to our customers’ digital transformation and collaboration journey. We connect people, places and things around the world on the widest array of platforms and technologies. The company started as a remote support company but now we are a full-fledged remote connectivity platform. When it comes to remote support, there are two different tangents on two extreme levels in an IT landscape – remote support is inevitable as everyone needs it, but at the same time a CIO always has the concern of how to keep the public internet network safe.”

Krunal Patel Sales Head India & South Asia TeamViewer

“PRODUCTIVITY OF HUMANS IS NOT INCREASING DESPITE THE COMING OF DISRUPTIVE TECHNOLOGIES”

“Cyber security that is discussed today requires a balance of both. If you develop a system or database and you have stopped looking at the security aspect the consequences could be disastrous. There are two puzzles that are visible today - in both the manufacturing and service sectors. Despite disruptive technologies, productivity of human being is not increasing the way it should have. So there is a big question mark on productivity despite technology. Another question that arises is why investment is not increasing despite reduction in interest rate. And these two create a job crisis. If productivity is not increasing no new manufacturing would come.

Today the profitability is coming from how long you can make your people sit.”

S N Tripathi Secretary, Parliament Affairs Govt. of India

'THE POTENTIAL OF DIGITAL TECHNOLOGY WILL BE FULFILLED ONLY IF THERE IS SUFFICIENT AWARENESS AMONG US”

“Taking a cue from both experience of technical and judicial system, I will debate over if there is any content which is threatening or unlawful. If there is a threat, then the recipient can register an FIR. There are various provisions in the Indian Evidence Act. WhatsApp should have a procedure or a practise in place that if at all a mobile is routed the message should not be communicated in such kind of a device, otherwise it may be happen that a wrong person could be victimised because the evidence that came on the device is primary in nature. We require a cyber hygiene practise to find out if there are any apps which do this and at all are there any apps which can change the date, time as well as the content of the SMS. These things need to be taken care of very urgently.”

Dr. Herald Dcosta Director- Intelligent Quotient Security

“CRAYON SOFTWARE'S MISSION IS TO HELP ITS CUSTOMERS OPTIMIZE THEIR ROI FROM COMPLEX TECHNOLOGIES”

“We are in a collaborative world and we are all seeing this emerging day after day.

Today is the era of bio hacking. The digital universe is exploding; it is estimated that $1 Trillion of global IT spend is now outside IT procurement control. Cloud is now a consolidation play with hardware, software, resources and knowledge fusing together.

By 2020, over 26 billion smart devices are predicted to have IP addresses and will be connected to ERP, while IoT will need licensing. So there is more of this collaborative world that we are going to see in times to come. This was quite a fiction a few years back but everything is real today. But security is going to be a big concern in this collaboration world. And that is where Crayon comes in and we have a very simple mission.”

Rajesh Thadani Director, Sales & Service Crayon Software Experts India

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EVENTS used to happen earlier and what it is now when it comes to patient care.

S N Tripathi, Secretary, Parliament Affairs - Govt. of Indiabegan his speech with a simple statement – ‘To be bold and wise you must be young and stupid’ and explained how with the evolving technology it has become equally important to look at the security aspect.

Krunal Patel, Sales Head India &South Asia – TeamViewergave his presentation on how digitization has emerged as an important topic and TeamViewer as a company is adding value to it. “As a CIO/CTO, it becomes a challenge to balance between these two groups. We are seeing more and more people adopting TeamViewer solutions in large enterprises; this is because it helps you give a very manageable application while also giving the power of internet to be used for doing remote support, both in good and bad bandwidth areas,” he said.

Rajesh Thadani – Director, Sales & Service – Crayon Software Experts Indiaspoke in length about the collaborative world while also hinting at the fact that in coming times collaboration will be seen on a different tangent altogether.“Our mission is to support our customers, and optimize their RoIs from complex technologies.

We work very closely with them for software economics, cloud, and volume

licensing,” he said.

Jayantha Prabhu, Group CIO – ESSARin his presentation said that world today is in an interesting time as Technology is changing very fast.“We hear about a new technology every six months. The role of the CIO is to adopt to these new technology that they deem fit for their organization and convince business users to implement that,” he said.

Dr Rajeev Papneja, Chief Growth Officer – ESDS Softwarethrough his presentation before the audience tried to give a better definition of what digital transformation is all about.“Digital transformation is challenging the status quo. We are stuck between Yes/ No/May be and we have to challenge it. Once we have challenged it, that will give us the answer and this is what digital transformation is all about,” he remarked.

The first panel discussion for the day was on the theme – Enjoying Digital Ride. The session was moderated by Vijay Sethi, CIO & CSO – Hero MotorCorp.

The panelists who joined the session to discuss on the topic were – Joyjit Roy Ghatak Choudhury, Director – IT & Knowledge Management, SRM University; Subroto Panda, CIO – Anand and Anand; Bibek Maity, CIO - Lux Industries Limited; Upkar Singh, Director – IT, FIS Global; Sanjeev Sinha, President – IT & Digital Transformation,

India Power Corporation Limited; Alok Mani, CEO & Founder – RPA Tech and Chandra Mouli, Chief Information & Technology Officer – Sankara Nethralaya.

The second panel discussion of the 17th edition of the Infotech Forum was around the topic - Emerging Technologies Bringing Newer Opportunities. The session was moderated by Dinesh Kumar, Group CIO – Wave Group. The panelists who joined the session to discuss on the topic were – Rajesh Narang, CTO – GeM; Arijit Dasgupta, CIO – Rupa & Co; Dr. S K Meher, CIO – AIIMS; Sanjay Chowdhry, CIO – Hamdard Laboratories; Avnesh Vats, IT Head – EESL; S P Arya, Director – BizTech Advisor; Syed Kadam Murshed, VP – IT, Future Oncology Hospital and Rahul Arora, Regional Business Manager – SonicWall.

The most awaited part of the event was however the unveiling of the 8th edition of the VARINDIA Brand Book on the Indian ICT Industry that speaks about the present ICT Industry in India and encapsulates the Think Tanks of India, the Indian market Scenario, Eminent CIOs of India, Made in India Brands and many more.

The event also witnessed the recognition of 112 Eminent CIOs of India, India’s Top 25 Trusted Brands along with Top 50 Most Admired ICT Brands of the country.

Unveiling of the 8th Edition of the Brand Book

The Brand Book summarizes an array of useful and interesting information one would require on a regular basis and has been designed with a unique navigation system that allows one to search by company name and product category.

The unveiling of the Brand Book was done in the presence of S Mohini Ratna, Editor-VARINDIA; Dr. Herald Dcosta, Director- Intelligent Quotient Security; Sudharkar V Yarigadda, Joint Director, Maharashtra Judicial Academy; S.N Tripathi, Secretary-Ministry of Parliamentary Affairs- Govt. Of India; Dr. Vipin Tyagi, ED, C-DOT; Dr. Deepak Kumar Sahu, Publisher & Chief Editor, VARINDIA and Group of Publications; Bharat B Anand, CIO - NATGRID; Jayantha Prabhu, Group CIO – ESSAR; Avnesh Vats, IT Head – EESL; and Dr. S K Meher, CIO – AIIMS. 30

June 2019 www.varindia.com

“WITH SURGING COMPETITION IT IS DIFFICULT TO SURVIVE WITHOUT DIGITALIZATION”

“While there are new keywords coming into the market – AI, ML, Blockchain, CIOs need to be on their toes to understand all these technologies. There is no doubt that digital is going to disrupt the industry. If you see the disruption journey – in 1995 people were talking about music, photography and video rental; in 2005 print media, TV, Travel, HR became the talking point; in 2015 we are talking about Retail, Banking/Insurance, Healthcare, Automotive, Logistics & Transportation, Education, Telco and Food & FMCG; and then in 2025 it is going to be a different world as all the safe havens will be subject to digital disruption.

So when the world is changing fast, it is upon us how fast we change along with it.”

Jayantha Prabhu Group CIO ESSAR

“DIGITAL TRANSFORMATION IS HOW YOU ENGAGE WITH CUSTOMERS AND MAKE THEM COME BACK TO YOU AGAIN”

“Digital transformation is not just technology or disruptions but it is way beyond all that. Technology existed for last 60 years, but why is there a new buzzword now around it. The digital generation that we see today are supposedly the customers for us tomorrow. They are not going to buy the way we sell. They are different and we so we have to become different. Digital Transformation is also not a single departmental idea; it is a combination of IT and business teams understanding the technology, making a difference in their lives and achieving a target. It is not either the implementation of any product or service. It is basically how you engage your customers and make them come back to you again and again. That is what digital transformation is all about.”

Dr Rajeev Papneja Chief Growth Officer ESDS Software

PANEL DISCUSSION: Enjoying The Digital Ride

MODERATED BY: VIJAY SETHI, CIO & CSO – HERO MOTORCORP (From L to R): Vijay Sethi, CIO & CSO – Hero MotorCorp; Chandra Mouli, Chief Information & Technology Officer – Sankara Nethralaya; Alok Mani, CEO & Founder – RPA Tech; Sanjeev Sinha, President – IT & Digital Transformation, India Power Corporation Limited; Upkar Singh, Director – IT, FIS Global; Bibek Maity, CIO - Lux Industries Limited; Subroto Panda, CIO – Anand and Anand; and Joyjit Roy Ghatak Choudhury, Director – IT & Knowledge Management, SRM University

The first panel spoke about how digital transformation as integration of digital technologies into all areas of business has transformed industries such as media, transportation, and retail and is now sweeping through financial institutions. The panelists also cited one of their successful digital projects that managed to transform their organization that also optimized cost, time and customer delivery.

Vijay Sethi, CIO & CSO – Hero MotorCorp who moderated the discussion opened the stage by stating that there are a lot of diverse digital projects undertaken by CIOs today, irrespective of the industry that they are in. “The CIO or his IT team is not taking up this project for himself but it is being done for the business. So it has to be a joint ownership, whether it is 80%, or 40%; the numbers can be debated for the organization. It can be either way – IT can lead a project whereas business

can support it or vice versa. So there is nothing right or wrong about it.

But the key thing is at the end of the day any digital transformation that we are putting up has to give business benefits. Because it is the business that pays for it and has to take advantage for it. Do not just adopt a technology just because everyone is doing it, but take it into consideration only after doing a cost analysis and after reviewing how it can benefit your business.”

Joyjit Roy Ghatak Choudhury, Director – IT & Knowledge Management, SRM University said,“Coming from an educational background, the one digital project that we look forward to is the classroom technology through which we can give the teachers more edge for their lectures to be captured and transmitted to the students and keep it in a repository for future usage. These lectures can be reviewed later till the time exams happen. The teachers can find the lacunae on their delivery

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EVENTS part while reviewing these lectures. It is beneficial for both students and teachers. For any digital project to be successful, it is important to identify the topmost issue and convert it into a reality.”

Subroto Panda, CIO – Anand and Anand said,“I come from the legal industry and with the new government coming in the number of examiners in the patent & trademark industry increased to 800. So to clear the backlog of almost 9 years, we developed a simple solution for a complex problem which helped our organization save 1 million dollar. The database was based on SQL with a little bit of algorithm open source was embedded in the application. Earlier one patent application used to take six hours for a patent engineer to resubmit it but with this tool it could be done in 10 minutes. We had an IT team that handled the whole project effectively. It was time saving as well. It was a clear picture of digital transformation here, because if you see the adoptability of digitization in the legal industry, it is quite difficult. It happens only when there is an external thrust.”

Bibek Maity, CIO - Lux Industries Limited said, “I have been working in the manufacturing industry for last 20 years. My first digital project here was a SAP HANA implementation. We have implemented in 54 locations in five legal entities within four months for four modules.

Previously many systems were being used manually in different places but with SAP we shifted to a centralised common system for business improvement process, manpower handling, stockholder management and total financial control. We worked with E&Y for this project.”

Upkar Singh, Director – IT, FIS Global said, “Being an IT/ITeS company, in our journey to an agile methodology recently we have fully automated our testing.The impact was that the error found later by the manual testers can now be caught by developers by doing a unique testing

of their coding. The delivery to the end customer is errorless, the time to market is faster and this has really given us an edge. Before taking up any project, I ensure to take one pain area of my business function, concentrate on it and deliver so that others can follow it.”

Sanjeev Sinha, President – IT & Digital Transformation, India Power Corporation Limited said, “Being from the utility industry, we faced many problems. But one most critical thing that has made a significant difference is in the distribution area. We have power coming into the sub-stations, from where they go into transformers and thereafter they go to various users, both commercial and low-end users. This grid has a lot of load and the critical infrastructure is on the distribution transformer level. If there is an outrage here, the power to the users goes down. These have been manually maintained hitherto. So under digital transformation, we started with IoT and installed them in these transformers. So this data is getting transformed to the cloud every five minutes and we have a dashboard which we make it available to engineers where they can see the various KPIs of the distribution transformers.

They need not be physically present there like they previously used to do.”

Alok Mani, CEO & Founder – RPA Tech said, “I recall one implementation I had done in the healthcare field. When you go for care in hospital and if you have a cashless or any kind of insurance, then you get a sanction of certain amount for that care. That amount may not be accurate and is based on certain assumptions. Later when you are discharged, then the insurance company disburse that amount and this whole thing happens over email. This becomes difficult for the hospital and the patient to track.

What we did with one of the hospital chain is we implemented robots that can read the emails, and figure out how much has been approved and paid.

This is put into the financial system of the hospital and the booking of the cash becomes faster.”

PANEL DISCUSSION: Emerging Technologies Bringing Newer Opportunities

(From L to R): Dinesh Kumar, Group CIO – Wave Group; Syed Kadam Murshed, VP – IT, Future Oncology Hospital; S.P. Arya, Director - BizTek Advisors; Rajesh Narang, CTO – GeM; Avnesh Vats, IT Head – EESL; Sanjay Chowdhry, CIO – Hamdard Laboratories; Arijit Dasgupta, CIO – Rupa & Co; Dr. S K Meher, CIO – AIIMS; and Rahul Arora, Regional Business Manager – SonicWall

The second panel discussed on the topic of how emerging technologies today cover new and potentially powerful technologies that help organizations achieve business excellence through technology enablement, while also covering how these technologies help and build a business.

think blockchain as the panacea, then it is certainly not because we have come to know that even crypto currency uses that. As a CIO, I would just say one thing – evaluate technologies, learn about technologies even if you are not implementing it.”

Dinesh Kumar, Group CIO – Wave Group who moderated the second panel said that he feelsthat making the public aware of issues is very important. “Because you can put security for your on applications but what will happen if there is a fraud. The more we continue implementing technology, the more security we will have to strive for. Similarly if we

Avnesh Vats, IT Head – EESL said, “New emerging technologies definitely have an edge on today’s market. In most of the companies, there are two type of IT – one is the traditional IP and the other is the one you should look into that is new in the market. If you see two years back we had implemented IoT based street lighting with centralised control

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& monitoring system in various states. We then felt what would be the outcome or challenge but we then realized that it has given a lot of benefit to the states where they have been implemented. In states like Andhra Pradesh, Gujarat, Telangana, there is a centralised IoT dashboard and my team monitors it and then give a report to the call centre to rectify any problem.”

Rajesh Narang, CTO – GeM said, “GeM came into the picture only two and a half years ago, but it has transformed the way eCommerce is done. In my view there are a few things that we need to consider – we have to change the existing processes and make them lean & slim.

But now new age technologies have come and above that state-of-the-art architectures have also come. Micro services architecture is one of them and we are using that at GeM. Because of this we have used DevOps as the engineering methodology and is different from monolithic architecture which we have been using. In this architecture, productivity can go up three times, as per my experience.”

S.P. Arya, Director - BizTek Advisors said, “I have seen many transformations happening in the IT field. I feel that the new and emerging technologies that one is using should be reviewed of whether it has been used to its fullest capacity or not. Generally it happens that we deploy so many technologies and then we miss out on so many threats; we simply implement and keep them running. But we are not using its complete potential. Under such circumstances, newer technologies will always be a challenge.”

Syed Kadam Murshed, VP – IT, Future Oncology Hospital said, “I have been in the healthcare industry for 7-8 years. Emerging technologies is an ongoing process and the list goes never ending. With time, new technologies are being added while some older names are wiped out from the list. My take is you should handle innovation very delicately mixed with business operations and best practices to actually gain success.

There is no stop to innovation and we can take small steps to move forward. For instance, I worked in a hospital where I had implemented digital wrist band for the patients. We implemented it to reduce costs though barcodes. But it did not take off because there are dark areas in the hospital. We then used near field communication and the wrist bands were made NFC enabled.”

Arijit Dasgupta, CIO – Rupa & Co said, “Business processes have always been there and owners are identifying the technologies that are helping them while we CIOs are integrating the processes with

2019

The winners of the Most Trusted Companies were chosen by the VARINDIA and Brand Book research team by assessing each vendor’s go-to-market approach, investments in program offerings, partner profitability, after market services, training & certification, communication & sales support and most importantly the marketing programmes to expand, connect and grow. The awards were given away by S Mohini Ratna, Editor-VARINDIA; Jayantha Prabhu, Group CIO – ESSAR; Dr. Vipin Tyagi, ED, C-DOT; Dr. Deepak Kumar Sahu, Publisher & Chief Editor, VARINDIA and Group of Publications; and Dr. S K Meher, CIO – AIIMS. The winners are -

1.

2.

3.

4.

5.

6.

APPLE INC. GOOGLE LLC SAMSUNG ELECTRONICS CO., LTD. Tata Consultancy Services Limited Infosys Limited Dell Technologies

technologies. Business processes need to be analysed and measured prior to deployment. If you happen to do it without analysing, you are only taking a specific problem into the future without it getting addressed. The actual advantage comes from improving the processes and any company irrespective of industry has a scope for improvement. As long as data is increasing, there is going to be the need for innovations and also security.

Frequent assessment is the key piece.”

Dr. S K Meher, CIO – AIIMS said,“We do business process reengineering every five years. When the technology changes, we automatically change.

At the moment we are looking for the next three years to get the new HIS which is developed with open source. The technology what we will be using is MongoDB and Python with AI based. We have already started with it since we have to meet the current technology demand. Our first objective is to reduce the time and my observation is that when the paper system was there, 80% of the doctor’s time was wasted on searching for a paper or the information. Today that time has reduced down and in coming years that time will get reduced further.”

Sanjay Chowdhry, CIO – Hamdard Laboratories said, “Whatever technology gets invested in or implemented a company should benefit and improve the business outcome. Business processes should be reduced rather than delaying it further. The turnaround time for single processes should be reduced. The manual intervention should also be reduced as it will also reduce the number of mistakes. I am foreseeing to implement RPA (Robotic process automation) next year in my organization. Take the example of finance, where it becomes a repetitive job for 2-3 people are tasked with the work of receiving money from different vendors, we as a CIO should look into improving the work efficiency and increasing productivity. Technology and the need, both are inter-related. The technology will come first and then the need will comes to raise the bar.”

Rahul Arora, Regional Business Manager – SonicWall said, “There are two critical components while trying to adopt any emerging technologies - one is what you want to address and when that is clear only then you can derive a solution. The second is whatever we evaluate today, there should be a clear visibility of a measurable matrix in the environment that you are trying to transform. Technology and its need drive one another; we cannot comment on what will outface the other. When we are looking at the threat landscape and the technology advancements that is happening a lot of money will continue to go into R&D. Otherwise it is a chicken & egg story and it will continue like that.”

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2019

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www.varindia.com June 2019

33

EMINENT CIOS OF INDIA

1.

AJAY SRIVASTAVA

2.

AJAY YADAV

42. DR.KARNIKA SETH

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ALOK KHARE

43. DR.VINEET BANSAL

sifying dramatically. Concerns about the misappropriation of financial and personal data, while important of an even larger and more devastating threat. Management teams will be pressed, as never before, to authorities, supervisory boards and journalists about their state of preparedness.

ent of firms surveyed said they would increase the budget their company allocates for digital transformation the increase would be by 10 percent or more. Further findings from the study include the following -

41. DR.HARSHA THENNARASU

cross all three categories, setting the standard for creating innovative, digitally-driven customer experiences. ers, yet they face investment challenges, including slow economic growth, low interest margins, increased r expectations. lag behind other industries in adopting business technologies that help with customer engagement. This is nts leading to a significant focus on security of customer data. ginning to digitally transform as the complexity of products and services, legacy technology reliance, and t insurers can move forward with their digital transformation journeys. centricity, driven in part by low customer satisfaction and disruption caused by over-the-top (OTT) providers. round to cover in digital transformation. They also represent the group least likely to increase investment in

82. RAJESH UPPAL

According to the study, currently 85 percent of firms surveyed said they would increase the budget their com by next year, with 37 percent indicating the increase would be by 10 percent or more. Further findings from

83. RAJIV KUMAR MISHRA

4.

AMIT DHAWAN

44. FAIZ ALAM SHAIKH

• •

5.

AMIT KHAN

45. GANAPATHY SUBRAMANIYAN

•

6.

AMIT TOMER

46. GANESH VISWANATHAN

• • •

7.

AMITABH MISHRA

47. GYAN PRAKASH

8.

AMRRUT URRKUDE

48. HARISH JAIN

9.

ANAND RUHELA

49. JOYJIT ROY GHATAK CHOUDHURY

e customer obsessed by building visions for winning over executive stakeholders, establishing baselines to and putting innovation at the heart of their firms’ cultures to ensure greater digital transformation maturity.

o make digital transformation a priority, they have a long way to go before achieving any kind of mastery effectively innovate. Firms that are obsessed with their customer’s experience can achieve significant operathe heart of their respective cultures and are the ones that will see the greatest benefits from digital transforh industries being disrupted at every turn, companies must be able to quickly change their products and arket opportunities. As the study finds, improving digital maturity will be key to meeting the changing needs e.

10. ANIL NAMA

50. KAMAL DHAMIJA

11. ANIL SHARMA

51. KANTI KUMAR

12. ARCHANA GOEL

52. KERSI TAVADIA

13. ARIJIT DASGUPTA

53. LAKSHMANA VADAGA

14. ARINDAM SINGHA ROY

54. LALIT POPLI

15. ASHOK KUMAR

55. LOKESH VISHNOI

16. ASHOK TIWARI

56. MAHANTHI PARTHU

demanding customers can exercise more choice than ever before in deciding which companies will earn wayside. To keep up, firms must invent or reinvent their businesses with technology at the core, or watch srupted. To move forward on digital transformation, firms must evaluate their current capabilities, and then rmore, firms must move soon to keep up with the fast pace of digital change. In the age of the customer,

17.

PUNEESH ASHWANI CHOPRA RAJESH LAMBA

18. ASLESHA BARKE

SUMIT SINGH

81. RAHIL SAYED

The cyber threat environment is intensifying dramatically. Concerns about the misappropriation of financ have been supplanted by the spectre of an even larger and more devastating threat. Management tea address concerns from data protection authorities, supervisory boards and journalists about their state of p

RP RATH

UPPAL

57. MAHESH PATIL 58. MANIKANT R SINGH

19. ATUL KUMAR BANSAL

59. MANISH GAUR

20. AVNEESH KUMAR VATS

60. MANISH THAKAR

T.G.

UMESH

DHANDAPANI 21. BALVINDER SINGH BANGA MEHTA

61. MEETALI SHARMA

22. BHARAT B ANAND

62. MEHERIAR PATEL

23. BIBEK MAITY

63. MILAN KUMAR

24.

BIBHAS SEN CHOUDHURI VIKAS VIJAY

64. MILIND G MUNGALE

ARORA

SETHI

25. BIPRADAS BANDYOPADHYAY

VIPIN KUMAR

65. MUKESH MEHTA

Retail outperforms other industries across all three categories, setting the standard for creating innovati Banking firms are ease-of-use leaders, yet they face investment challenges, including slow economic regulation, and changing consumer expectations.

Healthcare companies traditionally lag behind other industries in adopting business technologies that tied to intense regulatory requirements leading to a significant focus on security of customer data.

Insurance organizations are just beginning to digitally transform as the complexity of products and ser risk-averse cultures all affect how fast insurers can move forward with their digital transformation journey Telco firms are shifting to customer-centricity, driven in part by low customer satisfaction and disruption Media companies have the most ground to cover in digital transformation. They also represent the gro digital transformation.

84. RAVINDER ARORA 85. ROHIT KACHROO 86. RP RATH

87. SACHIN GUPTA

88. SANDEEP JAMDAGNI

The study also recommends that firms be customer obsessed by building visions for winning over executive build digital transformation roadmaps, and putting innovation at the heart of their firms’ cultures to ensure g

89. SANDEEP PATNAIK

Most of the companies are preparing to make digital transformation a priority, they have a long way to go over the multiple disciplines required to effectively innovate. Firms that are obsessed with their customer’s exp tional efficiencies and put innovation at the heart of their respective cultures and are the ones that will see th mation. In today’s business climate, with industries being disrupted at every turn, companies must be able processes to take advantage of new market opportunities. As the study finds, improving digital maturity will of customers in an evolving marketplace.

90. SANDIIP KOTHAARI 91. SANDIP PRADHAN

92. SANJAY CHOWDHRY

KEY TAKE-AWAYS: In the age of the customer, empowered, demanding customers can exercise more choice than ever before their business, and which will fall by the wayside. To keep up, firms must invent or reinvent their businesses customers defect as their markets are disrupted. To move forward on digital transformation, firms must evalu plot a path forward accordingly. Furthermore, firms must move soon to keep up with the fast pace of digit firms must adapt or be swept aside.

93. SANJAY GHARDE 94. SANJEEV JAIN

95. SANJEEV KUMAR 96. SANJEEV LAMBA 97. SANJEEV SINHA MRUTYUNJAY

MAHAPATRA 98. SATHISH KUMAR UDUPI

100. SAYED PEERZADE 101. SESHUKUMAR DV SUMIT

SUBROTO PANDA

SINGH

102. SHAILENDRA CHOUDHARY

T.G. DHANDAPANI

103. SOURABH TIWARI 104. SOURAV DAS V

RANGANATHAN 105. SUBROTO PANDA IYER

106. SUNIL GUBRANI

66. N JAYANTHA PRABHU

27. CHANDRA MOULI

67. NADEEM PERWAIZ

28. CHANDRASEKAR R

68. NAFEES AHMED

29. CHITRANJAN KESARI

69. NEERAJ BAGAI

110. SYED KADAM MURSHED

30. DAMODAR SAHU

70. NITIN KUMAR ROHILLA

111. UPKAR SINGH

31. DEEPAK KALAMBKAR

71. OM KUMAR SINGH

112. VENKAT PATNAIK

32. DEEPAK MADAN

72. PAWAN CHAWLA

113. VIJAY SETHI

33. DHANANJAYA ARVIND TAMBE

73. POOJA CHATRATH

114. VILOO WILLIAMS

34. DINESH KAUSHIK

74. PRAGNESH MISTRY

115. VIPUL ANAND

35. DINESH KUMAR

75. PRAKASH KUMAR

116. VIRENDER BANSAL

36. DR. MAKARAND SAWANT

76. PRAKASH KUMAR PRADHAN

117. VISHAL MADAN

37. DR. PAVAN DUGGAL

77. PRASHANT BOKIL

118. VISHWAJEET SINGH

38. DR. RAJEEV PAPNEJA

78. PRAVEEN KUMAR SHARMA

119. VIVEK DHARIA

39. DR. S.K MEHER

79. PULAK KUMAR TARAFDER

120. VIVEK DIGUMARTI

40. DR.HAROLD D'COSTA

80. PUNEESH LAMBA

121. YOGENDRA SINGH

June 2019 www.varindia.com

RAJESH UPPAL

99. SAURABH GUPTA

26. BOHITESH MISRA

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107. SUNIL KUMAR 108. SUNIL KUMAR TRIPATHY 109. SUVENDU SARKAR

VIJAY SETHI

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www.varindia.com June 2019

35

EVENTS

3rd Cyber Security Conclave

Cyber security is a growing concern of today. With the growing adoption of digitalization across the country and the latest technologies like Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT) etc. the concern of cyber-attacks are also increasing. The CIOs and CISOs are concerned because of the growing threats, compliance pressures and complexity. Keeping these concerns in mind, the third edition of the Cyber Security Conclave 2019 was held at Shangri-La, New Delhi to dive deep into the topic of Growing concern on Cyber-enabled Espionage and electronic evidence

The event witnessed the presence of stalwarts of the industry and government bodies. The eminent dignitaries who graced the occasion were S N Tripathi, Secretary, Parliament Affairs, Govt. of India; Vipin Tyagi, Executive Director, C-DOT; Vineet Goenka, Member Governing Council-CRIS, Ministry of Railway, GoI; Sudharkar V Yarigadda, Joint Director, Maharashtra Judicial Academy; Kunwarsingh R Singhel, Dy. Director - Maharashtra Judicial Academy; Dr. Pavan Duggal, Cyber ExpertSupreme Court of India; Dr. Herald Dcosta, Director- Intelligent Quotient Security; Dr. Deepak Kumar Sahu, Publisher & Chief Editor -Kalinga Digital Media; Anuj Agarwal, Trainer & Consultant on Cyber Investigation & Cyber Forensic; Bharat B Anand, CIO - NATGRID; Vineet Goenka, Member Governing CouncilCRIS, Ministry of Railway, GoI; Rohit Srivastava, Cyber security expert; Avneesh Vats, IT headEESL; Harish Jain, CISO- CNH Industrial;

36

June 2019 www.varindia.com

(From L to R): Dr. Pavan Duggal, Cyber Expert - Supreme Court of India; Kunwarsingh R Singhel, Dy. Director - Maharashtra Judicial Academy; Dr. Herald Dcosta, Director- Intelligent Quotient Security; Bharat B Anand, CIO - NATGRID; Dr. Deepak Kumar Sahu, Publisher & Chief Editor - Kalinga Digital Media; Vineet Goenka, Member Governing Council - CRIS, Ministry of Railway, GoI; Sudharkar V Yarigadda, Joint Director, Maharashtra Judicial Academy; Vipin Tyagi, Executive Director, C-DOT; S Mohini Ratna, Editor -VARINDIA; Chandra Mouli, Chief Information & Technology Officer – Sankara Nethralaya

CSR can help create awareness on Cyber Crimes: Cyber Security Conclave 2019 Kamal Dhamija, Cyber Security Officer- Apollo Tyres; Dr. Rajeev Papneja, Chief Growth Officer - ESDS Software; Subroto Panda, CIOAnand and Anand and S Mohini Ratna, EditorVARINDIA. The morning started with the welcome speech of Dr. Deepak Kumar Sahu, Publisher & Chief Editor, Kalinga Digital Media & VARINDIA on the topic of “Growing concern on Cyber-Enabled Espionage”. “With the growing Cyber-attacks, virtually every sizable enterprise and government entity knows the critical importance of taking pains to protect their data. There is a widespread circulation of cyber security myths and partly because of the enormous volume and ever-changing nature of cyber-attacks, it is making it impossible to win all the battles all the time.Most businesses are aware of the importance of cyber security and taking preventive measures to mitigate cyber security risks.”

Presenting the inaugural speech, Dr. Pawan Duggal, Advocate, Supreme Court of India and Chairman, International Commission on Cyber Security Law said, “Baltimore has been hit by cyber-attack. $18 million is what the current cost that Baltimore is experiencing just to get back on wheels. The fact remains that when we talk

about cyber security, it’s a different ballgame altogether.”

While delivering a speech on how to protect and safeguard from cyber-crime and cyberattack, Parikshit Gangaher, SE Manager – Major Accounts, Fortinet explains, “There was a leak which happened from NSA, a security agency in USA, and this leak was called Internal Blue.

NSA was already using this and they were spying against neighbouring countries and even the allies. Last year it got leaked by a group called Shadow Brokers, which basically sold this exploit and was used by cyber criminals.”

The fourth speaker of the day, S.K Tripathi, Regional Head – ALIMCO upheld how they are working dedicatedly in CSR. “For Corporate Social Responsibility (CSR) we have a major sector – disability, which is very challenging. In India there are 2.68 core people with disability and the major problem with this sector is that most of them are from the deprived sector.”

The first panel discussion was on the theme - Cyber Security – a growing CSR issue, which was moderated by Dr. Pavan Duggal, Advocate - Supreme Court of India. The panelists who joined the discussion were Rohit Srivastava, Cyber Security Expert; Bharat B Anand, Chief

of Technology – NATGRID; Vineet Goenka, Member Governing Council – CRIS, Ministry of Railway, Government of India; Krunal Patel, Head of Business India and South Asia, TeamViewer; andAnuj Agarwal, Trainer & Consultant on Cyber Investigation & Cyber Forensic.

The second panel discussion was on the theme - Appreciation and Admissibility of Electronic Evidence, which was moderated

by Dr. Herald D’costa, Director, Intelligent Communications. The panelists who joined the discussion were Sudhakar V Yarigadda, Joint Director, Maharashtra Judicial Academy; Kunwarsingh R Singhel, Deputy Director, Maharashtra Judicial Academy; Aslesha Barke, Consultant, Cyber Security Corporation; Dr. Nishesh Sharma, Author of Cyber Security / Forensic In India; Vivek Narayan Sharma, Joint Secretary, Supreme Advocates-on-Record Association; Harish Jain, CISO, CNH Industrial; Kamal Dhamija, Cyber Security Officer, Apollo Tyres and Avneesh Vats, IT- Head, EESL. The morning session of the Cyber Security Conclave 2019 witnessed the recognition of the

digitally empowered PSUs and departments in India. The awardees are GEM (Government e Marketplace); STPI (Software Technology Parks of India); CERT-IN (INDIAN COMPUTER EMERGENCY RESPONSE TEAM); MyGov.in; TCIL (Telecommunications Consultants India Limited); ITI Limited; Indian Oil Corporation Ltd.; RailTel Corporation of India; ALIMCO (Artificial Limbs Manufacturing Corporation of India); and C-Dot.

Key Takeaways

Considering the criticality of services being delivered and the sensitivity of the data being involved, the severity & scope of the impact in case of any breach or attack in cyberspace could be immense. Strengthening the cybersecurity posture of the nation as a whole is certainly the need of the hour. This includes building capabilities and capacities of individuals, industry and government. Considering the importance, there has to be serious steps taken to strengthen the cyber security posture of the nation and ensure protection of the sovereignty of the nation in the cyberspace and also protect the rights of the citizens. With the growing cyberattacks, virtually every sizable

enterprise and government entity knows the critical importance of taking pains to protect their data. There is widespread circulation of cybersecurity myths and partly because of the enormous volume and ever-changing nature of cyber-attacks, making it impossible to win all the battles all the time.

There are various types of attacks including fraud, phishing, malware, adware, spam, blended threats and DDoS attacks. These are just some of the attacks individuals and organizations should guard watchfully. The growing sophistication and perseverance of cybercriminals, network firewalls are proving to be insufficient security measures. Organisations need to fortify their endpoints behind the firewall, network printers against the persistent threat of ransomware and more malicious forms of malware. While every industry, business, entity and organization is susceptible to cyber-attacks, 2018 has shown a radical shift in the industries experiencing the highest incident rates. The panelists and speakers have all agreed on the types and volume of attacks that are happeningand contended that almost every all industry are affected.

SPEAKERS DR. PAWAN DUGGAL Advocate, Supreme Court of India and Chairman International Commission on Cyber Security Law “I am more interested with this particular robot of the Chinese news agency which is been launched in November. It is the world’s first Artificial Intelligence robot which is reading, analyzing news and simultaneously giving you a perspective. If this kind of a robot while on live news, tend to get hacked and misused, there could be a potential ramification that could exist. This tells us that human intelligence will be crossed by artificial intelligence by 2062. I believe those figures to be wrong. The actual tipping point is going to come much earlier. No wonder Artificial Intelligence today, apart from being an opportunity is one of the biggest challenges for cyber security because on the dark net you have abilities to actually start using AI services for breaching cyber security.”

PARIKSHIT GANGAHER SE Manager – Major Accounts Fortinet “Last year in 2018, $1.6 trillion were incurred as losses against cyber criminals. In India, 76% of the businesses were hit by cyber-attacks last year. It is becoming a big issue for us. With the evolution of software-defined world, these attacks will grow. The first evolution was virtualization of servers. The second evolution was the software-defined networks. Once the servers got virtualized you have to virtualize networks because you have to roll out your services faster. These two things combined to form the cloud computing. As the things have moved towards cloud, we need better connectivity and that is how software-defined WAN came into the picture.”

S.K TRIPATHI Regional Head ALIMCO “It is our responsibility and duty to support the disabled people from the deprived sector under our CSR activity to provide them devices, rehabilitation so that they can be brought into the main stream, and can thus contribute to make their life easy. The states with highest disabilities are UP, Maharashtra, Bihar, Andhra Pradesh, Telangana and West Bengal. 70% are in rural areas and out of these 75% are unemployed. So the major problem with this sector is that they are not able to perform their daily routine and also they are from the deprived sector. Now, it is our role from corporate and government departments to contribute for their upliftment through our CSR activity.”

www.varindia.com June 2019

37

EVENTS DR. VIPIN TYAGI Executive Director C-DOT “One of the things that we have realised is that we should have transparency in technology; one way is to have the standards and it needs to be built on a global scale. The second thing which is very important is that if you have built it in India, and have a better security but then you get got something from outside. Anybody who is doing research, development and all the design activities is well aware of the local context and also the laws, whereas if you are importing something from outside, you do not know what you are getting.Consequently the indigenous development of telecommunications is very important because all the data flows on the networks. We have the telecommunication gears which are available in India and which you can trust. But then the issue is we are yet to recognize our own capabilities.”

RAHUL ARORA Regional Business Manager, India (North & East) & SAARC, SonicWall Technologies “Security is very important for today & tomorrow and we got to be prepared for the threats that are coming from various vectors. Hence, it is very important that we understand that security is not just an anti-virus or a firewall, but it is much beyond that. We all realise that people on the other side are much smarter than us. That is what we need to tackle with the various security solutions available.Of course everybody is contributing to that war space which is becoming more and more relevant as well as critical across the globe.”

PANEL DISCUSSION: Cyber Security – a growing CSR issue Session - I (From L to R): Anuj Agarwal, Trainer & Consultant on Cyber Investigation & Cyber Forensic; Rohit Srivastava, Cyber Security Expert; Dr. Vipin Tyagi, Executive Director, C-DOT; Dr. Pawan Duggal, Advocate, Supreme Court of India and Chairman - International Commission on Cyber Security Law; Vineet Goenka, Member Governing Council – CRIS, Ministry of Railway, Government of India; Bharat B Anand, Chief of Technology - NATGRID and Krunal Patel, Head of Business India and South Asia - TeamViewer

The mandate of the first panel discussion was cyber security in the context of CSR. The panel deliberated on the fact that cyber security is still not a part of CSR;the need of the hour is to get this up and about because a lot of funds has already been wasted and it is high time India requires a strong cyber security regulation.

Rohit Srivastava, Cyber Security Expert during the discussion said, “We have the 2% mandate as per the Companies Act 2013 to be used in CSR by every company. I am not saying that any of the domains which are being used currently under CSR is of low importance, but the need for cyber security awareness in the country is at very high demand. The large PSUs are spending money on cyber security space but they do not get quality output in this area.”

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Bharat B Anand, Chief of Technology - NATGRID said, “The Government has mandated 2% as the compliance for CSR. But we ought to look beyond it because this is going to phenomenally change the way we integrate, interact with ourselves as well as with our devices. We have to look from a perspective that probably we have to have that kind of workforce to do that kind of job and a skilled manpower. We require some kind of thought process, may be more discussions between government and the corporate together.”

Vineet Goenka, Member Governing Council – CRIS, Ministry of Railway, Government of India said, “The corporate or PSUs which have got huge CSR funds can tie up with institutions which produce basic information and protect the country’s interest so there we can put in

money. A lot of our money goes in securing the data outside the premise of this country. So why not corporates like Wipro, TCS etc come together and use their CSR fund and put up a data firm somewhere in India. It will generate employment.”

Krunal Patel, Head of Business India and South Asia TeamViewer said, “People need to be made aware that there are security threats attached in the digital world and this has to be addressed. Corporates are very much willing to do this but under the current provisions, it is an expense. I focus on my product development, and improving the security

of the product &infrastructure which I serve to my customers and users.

There has to be certain provisions available where I can use CSR as a vehicle to create that awareness.”

Anuj Agarwal, Trainer & Consultant on Cyber Investigation & Cyber Forensic said, “In India, a bank incurs a loss of Rs 90,000 every hour and Rs 700 crore in a year which is a social engineering crime.

In a year almost 15 lakh people are incurring loss. There are many tools and possibilities availablefor the security of corporate. But what are the ways to save common man and it is awareness. The cyber-crimes that are happening with common people are more in terms of social engineering.”

Session - II Panel Discussion: Appreciation and Admissibility of Electronic Evidence (From L to R): Dr. Herald D’costa, Director, Intelligent Communications; Kunwarsingh R Singhel, Deputy Director - Maharashtra Judicial Academy; Kamal Dhamija, Cyber Security Officer - Apollo Tyres; Sudhakar V Yarigadda, Joint Director - Maharashtra Judicial Academy; Vivek Narayan Sharma, Joint Secretary - Supreme Advocates-on-Record Association; Dr. Nishesh Sharma, Author of Cyber Security/Forensic in India; Aslesha Barke, Consultant - Cyber Security Corporation; Avneesh Vats, IT- Head, EESL; and Harish Jain, CISO - CNH Industrial

In the second panel, the discussion centred around “Electronics Evidence”. With the change in law, Indian courts have developed laws regarding reliance on electronic evidence. Judges have also demonstrated perceptiveness towards the intrinsic ‘electronic’nature of evidence, which includes insight regarding the admissibility of such evidence. In line with this, Dr. Herald D’costa, Director, Intelligent Communications while opening the discussion highlighted that one of the most important segments that need to be addressed is the legal perspective of cyber security. “When a cyber-crime team processing the devices that are seized and are sent to the forensic lab, the reports come from the lab as an admissible document and when the matter comes into the court, how the court appreciates the evidence is one which is a very vital factor.”

Sudhakar V Yarigadda, Joint Director - Maharashtra Judicial Academy said, “For appreciation of evidence, one needs not to be a cyber-law specialist. The Evidence Act simply defines that after examining the materials place before the judge, he as a man of ordinary prudence, if he believes in its existence, it is said to be proved. If he has any doubt and not satisfied then it is not proved.”

Kunwarsingh R Singhel, Deputy Director - Maharashtra Judicial Academy said, “Evidence can be broadly divided into oral and documentary. Oral evidence is what the witnesses deposit before the court.

Documentary evidence are the documents produced for inspection before the court. When the original instrument is produced before the court it becomes the primary evidence and the court can believe on its existence.”

Aslesha Barke, Consultant - Cyber Security Corporation said, “In today’s scenario, the paradigm has started shifting from conventional crimes to more of cyber or digital crimes. But still the element of evidence remains critical. Also, the process of investigation and trials are purely dependent on evidence."

Dr. Nishesh Sharma, Author of Cyber Security/Forensic in India said, “The problem that our courts are facing today all over the

world is the jurisdiction issue. The US courts are working on this and they are going with the sliding scale test, purposeful availment test i.e., who is purposefully availing the website, minimum contact test etc. So to solve this problem, as cyber-crime is international in nature we have to follow the international protocol and international treaties.”

Vivek Narayan Sharma, Joint Secretary - Supreme Advocates-on-Record Association said, “When the evidence comes to councils, we need to verify through forensic. If the device has been routed then it will produce incorrect information. When you will send the device to forensic then the department will test it and say the device has not been touched but at the same time in case of routed device, the forensic report may escape it.”

Harish Jain, CISO - CNH Industrial said, “From a corporate side, we implement a lot of technologies to safeguard our information, to understand what is most critical for us. We have specific procedures in place where we have knowledge of data firms, where the data is, how it is leaving the organization etc. Awareness is something which is very important for the people who are actually dealing with the evidences rather than who are actually creating admissibility in the court of law. It has to go hand in hand and awareness is the key.”

Kamal Dhamija, Cyber Security Officer - Apollo Tyres said, “We do have to build up the process in an organization to understand who exactly needs the data to perform the daily roles and responsibilities.

We need to define the process and technology in place to understand. We have some meaningful data over there and it is required by somebody to perform his daily roles and responsibilities but not by everybody."

Avneesh Vats, IT- Head, EESL said,“A lot of new technologies like 5G, IoT, AI, ML etc are coming up and more data will flow. We do not have a stable framework as of now, so issues like cyber-crime will come up. So from both technology and law enforcement perspective, we need to strengthen our infrastructure.”

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EVENTS

DIGITALLY EMPOWERED PSUS AND DEPARTMENTS IN INDIA Public Sector units (PSUs) or Public Sector Enterprises (PSEs) play an important role in the country’s economy. Understanding the role that the PSUs play in the economic growth of the country and at the same time the power of digital in the current era, the Indian Government is playing a pivotal role in pushing forward an agenda of digital transformation in all public sector organizations.

Today leveraging ICT to improve business processes and to perform better in a competitive world has become a necessity for any company, be it a PSU or a private sector firm. Today with the help of ICT, various projects can be monitored, capacity building of individuals can be enhanced and also efficiency and competitiveness of PSUs can get enhanced. We come across many such government agencies and organizations, comprising of PSUs and government nodal agencies that have realized the power of technology and have made inroads into adopting the latest technologies, thereby embracing the ongoing digital transformation.

GEM (Government e Marketplace)

CERT-IN (INDIAN COMPUTER EMERGENCY RESPONSE TEAM)

RailTel Corporation of India

ALIMCO (Artificial Limbs Manufacturing Corporation of India)

TCIL (Telecommunications Consultants India Limited)

Indian Oil Corporation Ltd.

C-DOT (Centre for Development of Telematics)

PSUs GEM (Government e Marketplace)

Achievement by the organizations Aimed at enhancing transparency, efficiency and speed in public procurement, the platform provides the tools of e-bidding, reverse e-auction and demand aggregation to facilitate the government users, achieve the best value for their money

STPI (Software Technology Parks of

Envisaged under the Digital India program, STPI launched the India BPO Promotion Scheme (IBPS). It has also set up an 'Electropreneur

India)

Park' to support 50 start-ups working on electronics product designing and development over the next five years.

CERT-IN

(INDIAN

COMPUTER

EMERGENCY RESPONSE TEAM) MyGov.in

CERT-IN was formed with an aim to secure the Indian cyber space. It has been designated under the Information Technology (Amendment) Act 2008 to serve in the area of cyber security MyGov brings the government closer to the common man by the use of online platform, thus creating an interface for healthy exchange of ideas and views involving the common citizen in the country’s governance and development.

TCIL (Telecommunications Consultants

As a part of the larger IT modernization project, TCIL is executing a rural hardware project called DARPAN - "Digital Advancement of Rural

India Limited)

Post Office for A New India" for Department of Posts, Government of India. It was also awarded a prestigious project for “Implementation of Computer aided education in 1500 schools of U.P under ICT scheme on BOOT basis”.

ITI Limited

ITI Limited is the premier telecom company and multi-unit central public sector undertaking in the telecommunications segment. As part of its diversification plans, ITI Limited is foraying into IoT business and has empanelled IoT vendors in various domains.

Indian Oil Corporation Ltd.

IOCL has experimented with latest technologies like IoT, AI, and oil terminals for monitoring the health of fuel stations. It has also designed mobile apps for ease and convenience of the customers and dealers, such as FUEL@IOC and XSPARSH.

RailTel Corporation of India

RailTel Corporation is one of the largest telecom infrastructure providers in the country. It has already covered 45,000 plus Rkms with fibre and is closely working with various central, stage and private entities helping them build the next generation digital infrastructure.

ALIMCO (Artificial Limbs Manufacturing

ALIMCO as an organization is committed to digital transformation and has launched an online beneficiary registration system, 'On-line

Corporation of India)

On-Site' thus replacing the old manual registration process in providing assistive aids and appliances to PwDs.

C-DOT (Centre for Development of Tele

C-DOT is an Indian Government owned telecommunications technology development centre. It is one of the 2 Indian Government

matics)

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organisations which have been appraised at Maturity Level 5 of CMMI-DEV v1.3, other being Bharat Electronics Limited (BEL) Software Technology Centre.

June 2019 www.varindia.com

Movers & Shakers

SUSE names Brent Schroeder as Global CTO

Truecaller appoints Sandeep Patil as MD India

SUSE has appointed Brent Schroeder as global chief technology officer to lead SUSE’s Office of the CTO. He replaces former CTO Thomas Di Giacomo, who is now president of Engineering, Product and Innovation for SUSE. Before this role, Schroeder served Suse as CTO for Americas.He will continue to report to Di Giacomo. In addition, Gerald Pfeifer, formerly SUSE vice president of Products and Technology Programs, is joining SUSE’s Office of the CTO as EMEA-based CTO.

Truecaller has announced the appointment of Sandeep Patil as the Managing Director for its India operations, and will be part of the global management team, effective May 28, 2019. Based in Bengaluru, Sandeep will be responsible for spearheading business strategies to expand the company’s footprint and accelerate revenue growth globally. This strategic move is a significant leadership expansion within the organisation. Sandeep will be overseeing the teams based in Delhi, Mumbai and Bengaluru.

Sandeep brings extensive experience in consumer internet and is a global veteran of banking and financial services industry.

Indian Energy Exchange appoints Rajiv Srivastava as MD

Ingram Micro appoints new Head of Strategic Alliances

Indian Energy Exchange (IEX) has appointed Rajiv Srivastava as an Additional Director on the Board of the Company and designated him as a Whole-time Director of t h e company. Srivastava will take over as the Managing Director & CEO of the Company, effective from July 21, 2019, in place of S N Goel whose term is expiring on July 20, 2019.

Rajiv Srivastava was working as Chief Operating Officer (COO) and Head of Sales Strategy & Operations for HP Inc- Asia Pacific & Japan Region and leading all of HP’s end-to-end sales strategy, sales enablement, and key growth initiatives as well as services and solution.

COAI appoints Vodafone Idea CEO Balesh Sharma as Chairman

Ingram Micro India has appointed Veena Mishra as Head of Strategic Alliances. Veena will be part of the company’s executive leadership team in India, reporting to Diego Utge, SVP and Country Chief Executive, Ingram Micro India.

Veena brings to Ingram Micro over 25 years of experience in the Information Technology industry across three continents. In her most recent stint as COO of the Technology Distribution Association of India (TDAI), she worked with CEOs of key technology distributors in India and created various platforms for members and other stakeholders to interact and address industry-wide issues & opportunities.

iValue names Jagannathan K as Head of Technology &Services

COAI, the apex industry association representing leading Telecom, Internet, Technology and Digital Services companies, concluded it’s Annual General Body Meeting for the Financial Year 2018-19, with the announcement of its leadership for the term 2019-20.

Balesh Sharma has rich experience of over two and half decades spanning across cultures and geographies. Previously, Balesh had been the Chief Operating Officer (COO) of Vodafone India.

iValue InfoSolutions has announced the appointment of Jagannathan K as Head - Technology and Services. In his new role, he will be responsible for GTM for Services Business.

His immediate focus is to further strengthen the Technical expertise around both pre-& post-sales and Services.

Jagan, as he is popularly known as in the industry circles, is a seasoned industry veteran, with about two decades of experience in IT industry. He is an accomplished leader with expert knowledge in technology, people management as well as customer management.

Poly names Peter Petrides as Director of Consumer for Asia Pacific

Anantharaman Balakrishnan (Bala) to head Nutanix India

Plantronics has announced the appointment of Peter Petrides as Director of Consumer, Asia Pacific (APAC).

Based in Australia, Petrides will oversee the consumer business for Poly across the region. He will be responsible for implementing the organisation’s Go-to-Market (GTM) strategies and sales coverage models to both customers and partners with Poly’s expansive offering of products and solutions. Petrides’ new role enables him to focus on Poly expansion across Asia Pacific as well as growing Poly’s stereo and gaming brand in market.

Anantharaman Balakrishnan (Bala) will head India operation for Nutanix. Balakrishnan was the head of the enterprise business development a t Amazon Internet Services (India). Before this Balakrishnan worked for eight years at Dell EMC in different leadership roles, including country head for EMC Global Services and also vice president for sales.

In his present role, Bala was the head of Enterprise Business Development, wherein he was managing the Enterprise Business Development function for AISPL India.

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LEAD STORY

01

COUSTOMER VOICES Oublic social media posts, blogs, news sites and forums are a continuous stream of unstructured data.

LISTENING Listening tools look withing this data to find the terms that are important to your brand.

STRATEGY These insights are then used to create strategies to move your business forward in a structured, data-led way.

03

05 ANALYSIS Data analysts use sophisticated software to manipulate the data and identify actionable insights

02

04

STRUCTURE The data stored for each mention can go beyond sentiment, logging any aspect of their public social activity.

SOCIAL MEDIA PLATFORMS UNFOLDING

NEW AVENUES FOR BUSINESSES Social and Digital media have become the easiest mode of communication for people. They tend to spend a lot of time in the social and digital media platform. To reach a larger audience these days enterprises are using social platform as a tool for various activities like promotion of products, improve brand equity, easy way to connect with customers etc.

This medium has created a great impact and has opened up numerous prospects for businesses.

The social platform has not only turned into an engagement medium with customers but it also disperses information.

Moreover, due to easy accessibility, people like to get information from social platforms and it also creates deeper connect with customers.

Apart from customer connect, the enterprises use it as a tool to acquire customers. It helps the companies to identify their target audience, both existing and new. Along with identifying the target audience, it further provides an assessment of the effectiveness of the steps taken through these platforms.

To better understand how businesses are reaping benefits from the social media platform and their strategies around it, we have garnered the views of few CIOs/CTOs on it.

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RP RATH

CIO QUATRRO GLOBAL SERVICES PVT. LTD.

Not only it is important but it is a must for the CIO’s to upgrade them as Digital CIO’s and become change agents for their organizations. Businesses need to change their traditional systems to newer technology driven platforms in order to maintain the competitive edge and be the preferred partner to their respective Customers and most importantly to sustain their businesses. To achieve this, the company board looks at the CIO’s. Technologies like Cloud adoption, Robotic Process Automation, IOT, Mobility, Block Chain, AI and BI etc. brings in huge values to many customers but usage is determined by nature of business, size, volume etc. The biggest challenge the CIO’s are set from time to time is to reduce cost and be the growth agent for the organization. In order to achieve this dual role, CIO’s today must look to Social media as an important layer to run their businesses.

Quatrro has a taken a lead in adoption of social media platforms as a medium of connectivity and collaboration among its workforce and Client workforce. We use all prominent social platforms as an input medium to our service delivery processes. Starting with Candidate sourcing, training, evaluation, lead generation, conversion and treatment, Communication and collaboration, Input and output processing, issue logging to mitigation the entire service delivery process hugely use social medium platforms.

AMIT DHAWAN

CHIEF INFORMATION SECURITY OFFICER BIRLASOFT

The paradigm shift in the technology space is redefining the capabilities that are needed to run CIO or CISO offices. No longer is the CIO or CISO required to ensure availability of systems. With huge migrations to cloud and use of RPA and other such technologies, the role now demands a better understanding of the business and requires agility of a high order. Social media, and not just the Facebooks, but the collaboration tools are slowly becoming a part of the daily work not from a need perspective but from a requirement one. The small verticals of capability and their interconnectivity to produce results are driving this change. These tools are also helping keeping all stakeholders current, spread the knowledge and foster partnerships within (and outside) the organizations.

SANJEEV SINHA

PRESIDENT – IT & DIGITAL TRANSFORMATION INDIA POWER CORPORATION LTD.

Skill sets of CIO/CTO keep shifting with the role of technology in business. Not only newer technology becomes available, their need too changes with the new business requirements. Social media has become a high impact medium and has opened up innumerable opportunities for businesses. It also manages a communication medium as well as information gathering medium. Hence, social and digital strategy for 2019 aims to fulfill these need. It aims to increase social media presence, communicate more, identify target audiences (existing or new customers) and even measure the effectiveness of the steps taken through any social media monitoring tool. The overall aim of the strategy would be to serve the customer better and more effectively by understanding them better and providing all necessary information to the finger tips of the customer.

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LEAD STORY KERSI TAVADIA

CHIEF INFORMATION OFFICER - INFORMATION TECHNOLOGY BSE LTD.

BSE was the first to implement Social Media Analytics in its Surveillance function.

This has helped us immensely in fraud detection and rumour verification which was earlier very limited to manual processes. Now the coverage and depth are extensive and we continue to add new dimensions into this function.

This year we plan to integrate digitalization into our web-based trading platform, such as Mutual Funds, where we have been able to gain major market share. BSE’s MF platform offers all services under one roof by integrating with respective service providers of MF industry. The stage is set for rejuvenated launch of BSE MF mobile application during this month.

CHANDRA MOULI

CHIEF INFORMATION & TECHNOLOGY OFFICER SANKARA NETHRALAYA

Our Social media strategy is oriented towards keeping the masses informed by providing better education on improving eye sight and eliminating avoidable blindness.

Our social outreach programs provide a lot of information on educating about eye sight to the community at large. Focused initiatives include reaching out to poor and indigent patients on social and digital media for conduct of free eye camps and also Wellness campaigns. This is an ongoing and sustained activity conducted throughout the year. We also regularly publish information through social and digital media for Eye donation and conduct workshops and awareness programs on the importance of eye donation and educate the public on the importance of the Eye donations and how it can help restore sight to a needy.

SAYED PEERZADE

GROUP CHIEF INFORMATION OFFICER RELIANCE BIG ENTERTAINMENT

I think it is essential for anyone aiming for a c-level position to have a core competency. General management skills must be built around a core competency be it finance, sales, marketing, IT, HR or operations. Social media or digital strategy played major role in bringing your products near to user. We realised it long back, that’s why when we started thinking of digital strategy, its complete SMAC stack we thought of not part of it. We integrated all of our products to social media, most of them online products. We created a separate business arm for digital strategy and marketing to make all of our products, be it Films, TV, Web streaming content, Games, OTT. We are very aggressive on this.

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SANJAY CHOWDHRY

CHIEF INFORMATION OFFICER HAMDARD LABORATORIES INDIA

Our Organization will be evaluating team collaborative tool for our organization running on social platform. We have been into existence on social platforms for last so many years for improving brand image and getting customers feedback. In 2017 we had run online health engagement sessions on Facebook Live by having direct interactions between doctors and patients. Similar engagements may be held in the coming years as well. Brand management through social media pages will be continued in the next year also.

SANDEEP PATNAIK

HEAD - IT, BSS & OSS ONEOTT INTERTAINMENT LTD.

Being a wired internet service provider, most of the sales come from a Push model where our sales force will acquire the customers in connected buildings.

For the coming year, we would like to improve our acquisition via digital channel by targeting customers with hyperlocal social channels which will allow us to get qualified leads and improve our conversion. Also, we intend to have a social media policy which covers the Dos and don’ts for our employees who engage with customers on social media.

LAKSHMANA VADAGA HEAD – IT ADLABS ENTERTAINMENT LTD.

We have implemented IoT in our organization for Chabot. We are sending notifications to the guest, who is passing through the nearest area. Ticket booking queries are happening through Chabot. We are developing In-house Merchandise application for new parks and also for existing park. This will save cost and transaction time.

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LEAD STORY SANJAY GHARDE HEAD IT JK GROUP

Social and Digital strategy aims for integrated lifecycle of marketing. Using social media and digital marketing without a strategy is quite common; such initiatives might be getting responses but more than that they must be missing opportunities. A lot of research should be done before planning a Social/Digital strategy as digital has become the core activity of marketing for rapport building of an organisation. All social platforms are giving prospects to businesses to connect customers directly, improve brand equity, complaint Redressal etc at ease.

NITIN KUMAR ROHILLA

VICE PRESIDENT – IT ADANI ELECTRICITY MUMBAI LTD.

AEML understands the role of social platform in customer communication.

Considerable numbers of AEML customers are active on mobile and social media, it’s likely that they would like to get information from a social network quickly. Hence, apart from a having traditional forms of customer service, AEML is continuously updating its customer service framework to factor in social interactions. As per AEML’s strategy few more social and digital channels will be integrated with its customer service framework with the help of new /modified processes, platforms, tools. This will enable AEML to establish deeper connection with customers & achieve customer empowerment.”

For the coming year, we would like to improve our acquisition via digital channel by targeting customers with hyperlocal social channels which will allow us to get qualified leads and improve our conversion. Also, we intend to have a social media policy which covers the Dos and don’ts for our employees who engage with customers on social media.

SOURAV DAS

CIO ADITYA BIRLA GROUP - ESSEL MINING BUSINESS

This is a continuous evolution – we do have IT Talent Council at a Business and Group Level, and along with our Learning & Development teams, define the IT Skill Matrix along with possible Roles & Responsibilities. Most common are the following 3 strategies – for certain skill gaps, they are bridged through Training, while for certain skill gaps, we decide to outsource, and finally for certain, we insource through fresh talent, or borrow know-how from someone at a Group level. We also build champions for specific technologies – for example with lot of Cloud migration happening, we identified, trained and are building Cloud Champions in each of our businesses.

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PRAKASH KUMAR HEAD – IT BMW INDIA PVT. LTD.

Understanding customer is core to a strategy. Today’s customer expects a personalise treatment and also expects that organisation customises products to meet its specific needs. Considering this we are working to use the social media and other public spaces not only to offer our campaigns or promotions but to do analysis of the unstructured data at all these places and devise our strategies with specific customer in mind. Extensive use of analytics is immediate focus.

VIJAY SETHI

CIO, CHRO & HEAD CSR HERO MOTOCORP LTD.

I do not see any major change in the strategy – the fundamentals remain same – how social and digital medium can be used not just to enhance customer experience but also a source for the feedback to the organization to enhance its products and processes and become more agile and customer centric. As the new technologies evolve, the focus on analytics increases.

DHANANJAYA ARVIND TAMBE DMD & CIO SBI

As more customers are moving to the digital space, and the younger ones are spending most of their time on social media, considering this the Bank adopted a strategy of being present on all the popular social media. We have been leveraging Facebook, Twitter etc. as an engagement medium with the customers while YouTube, Instagram and Pinterest pages are positioned more as information dispersing tools. We are also present on LinkedIn to connect with the demographic present there.

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COVER STORY

Emerging Technologies influencing the transformation of the CIO role The roles and responsibilities of the modern CIO have undergone a drastic change over the years. In a fast changing technological world today, the equation between the CIO and the other C-level executives in the corporate value chain is that of a dynamic one. No longer is he looked upon as someone driving merely the IT functions in an organization, but he is also beginning to get involved in many business decision making process.

Today, digital has become the quintessential platform for any customer to interact with businesses, before taking any other point of engagement. With global digital commerce revenue over $1 trillion annually, organizations view digital business as their fuel for growth. In the years to come, this might change again. Riding with this wave of change, a CIO has to see how best he can fit himself/herself in these situations that require adapting to new technological developments, business models and rising customer demands.

The shift in the nature of the CIO’s role is most influenced by the changing technologies of social, mobile, cloud computing and big data and analytics. With IT operations largely automated, CIOs today no longer need to monitor and manage campus infrastructure at a granular level, which also means that the technology leaders have now more time to focus on the concepts that really matter - agility, innovation and business value.

CHANDRA MOULI Chief Information and Technology Officer - Sankara Nethralaya “We are clear about a defined roadmap in terms of making information actionable to drive a lot of digital transformation and adapting to the new technologies which includes Machine Learning and Artificial Intelligence. We have designed our roadmap that is line with major technology enhancements. One of the major initiatives that we have done is to look at the screening of patients, particularly for adaptive retinopathy and come up with an algorithm that could be completely transformative as far as patients are concerned.

The major problem as far as some of these new technologies are concerned is skills obviously. The second thing is enabling users to make decisions in terms of these new technologies, which are completely disruptive in nature. I think these are probably on the extreme side of both adoption and development.

There are quite many best practices that I can potentially list out. I think, largely one of our major successes has been the adoption of the new technologies in the first place and trying to evangelize them with our users. I think that itself speaks in terms of both adoption and the kind of response that we have been receiving from users.

AVNEESH VATS Deputy GM - IT, Energy Efficiency Services Ltd “As far as key priorities are concerned, our company is growing exponentially since last couple of years. Verticals like smart meter, e-mobility and the street lighting business have a lot of scope for improvement; we have an installed base of streetlights of more than 80 lakhs in India, which is totally governed by centralized control & monitoring system and is an IoT based solution. So, while initially we were monitoring it on a local level, we now want to collate at a national level and then have a dashboard and centrally monitor it from a single control centre. We are also coming up with a smart meter which can be used for billing only, but later the data that gets fed into the system can also be used for value added services.

If we talk about new technologies like AI, ML, cognitive science and deep learning, there are a lot of potential out there. We are working on most of the projects which are new to India and talk about technologies like mobility telematics, an IoT based solution and we are not talking about the Trigeneration, which gives heat, cooling and power all with the same engine. So, I think there will be a lot of opportunity with new technologies.”

DR. RAJEEV PAPNEJA Chief Growth Officer, ESDS Software “This year, our company is basically expanding in 16 countries and one of the priorities that is identified amongst others is definitely how do we make use of all the emerging technologies like Big Data, IoT and Machine Learning to optimize our processes, which will help us in increasing our efficiency and bottom line.

We are into Cloud and Datacenter industry so with the new set of emerging technologies, the real challenge that we face is how we get the skill set for the new technologies. It takes time to build up those skill set. So definitely, because we have our team we have our organization which has been working we have international experience of serving more than 40,000 clients all that adds up in working with organizations who lacked the skill set today, which itself has opened up a huge opportunity for us.

Since our organization itself is into innovations, we have our patented cloud technology. We have our own R&D team.

So our team constantly keeps on working on newer technologies. We have tied up with many innovation labs, colleges. So we work with them very closely and we try to come up with innovations by challenging the status quo.”

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MANISH THAKAR General Manager – IT Dept., Hitachi Hi-Rel Power Electronics Pvt Ltd. “We are in the phase of digital transformation and are identifying one by one the areas of the company where manual processes are going through, which we are then digitalizing it. Like for instance, the quality department still has a manual process of checking the materials that arrive at the gate; they need to quality check first and then they need to give a criteria. They need to fill in the parameter that we are going to digitalize, starting from quality and we are going to introduce an e-procurement system now. The purchase order processing is taking too much time since it is a manual process; we are going to digitalize that system and automatically the PO will be converted based on the quotation which has been submitted by the parties online. So, there is no vendor development required as they will come to the portal and this way we will cut the lead time as well as get rapid RoI. To compete in the market and to survive in the market I will rather say we have to add up new technologies. Information Technology is a growing field; so many technologies and solutions are available in the market today.”

MANOJ KUMAR JHA Chief Manager – IT, Polyplastics Industries Pvt. Ltd. “We are into the manufacturing sector and we are supplying to all major companies. So, our priorities are mainly defined by the customer itself, because we are producing and supplying to them. This year we have defined the total centralization of our IT systems as our key priority.

In our organization it's very hard to adopt new technologies because we are 52 years old company; it started in 1967.

So the management is not familiar with the latest technologies, but with the coming of the new CIOs, the management has been convinced and they are now ready to adopt it. I have to personally go to the older people in the management and convince about the new technology and make them properly understand. We have a free hand to see what latest technologies are available in the market. So, in spite of being a fifty year old company, we are the first in the auto sector to adopt the blockchain technology. The management is also very keen and interested and are really supporting us to adopt this technology.”

NADEEM PERWAIZ Senior Manager & Head – IT, CII “This year we in Confederation of Indian Industry have prioritized cyber security and digital transformation as our highest priority. We have done lots of work this year in cyber security, and user awareness training sessions. We are now empowering our workforce by training them properly in terms of cyber security and doing lots of work for digital transformation also.

We are ready to explore new technologies in terms of anything related to digital transformation, and cyber security, cost saving mechanism etc. We are ready to explore these possibilities also.

For us, the best practice we are exploring within the organization is digital transformation, because most of the things are organized and done manually still. Instead of doing manual activities, we are trying to teach within the organization and also the external members to digitally transform themselves.”

SANJEEV LAMBA Head - IT GRC & PMO - Group IT, Minda Industries Ltd. “As we have a decentralized environment having different locations across India, so from the first focuses is on centralization of the activities, locations, and manpower has to be centralized first.

As far as organization is concerned, it is very positive in that direction. Management is also focusing on the adoption of new technologies for productivity, information security etc. The organization is very much focused on it and they are helping us with the budgets also.

The environment is a major factor which is contributing a lot, so before adapting any new technology we have to have the monitoring system, how we are going to implement and enforce it. So, the things which we need to have as a baseline are the only challenges that we are facing now.

The best practice that we do is the awareness. The awareness offering to our staffs by putting a lot of posters, screen savers, wallpapers, doing a lot of awareness sessions with the security expert and other technology partners.”

SOMNATH MUKHERJEE VP – IT, Teleperformance D.I.B.S. “The biggest priority at this point for us is to actually integrate all of the applications which are running within the environment. These are essentially in silos. As we are in a customer satisfaction industry and customer service industry, the challenge, which we face today is in providing customer services, the information available for the end users is in a discrete platform. So, unless those are in a cohesive manner available for them, the customer satisfaction is not going up to that level. So the biggest challenge for us is to integrate all of those platforms into one.

What we are primarily trying to do is, we are building certain middleware application to actually integrate all of those different applications. Another thing which we are planning to do is that most of our platforms are still on premise.

So, we are trying to adopt cloud because that is one of the big things in today's industry for scalability. That is the second priority.

The third priority is to automate processes which are more mundane and repetitive jobs through RPA.”

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COVER STORY VINAY KUMAR CHOWDHARY Dy. General Manager (ERP), Power Grid Corporation of India Ltd. “Basically we have gone through implementing of SAP in our organization. So currently our key challenge is to make it mobile friendly. Cyber Security is another of them. Once you are going to sync with mobile, then we have to think about how we can make it safer.

We are a transmission company and have already 350 sub-stations. We're trying to adopt remote monitoring because we are trying to make them an unmanned sub-station. We have a national center in Manesar from where we can monitor all stations without any human intervention.”

BIBEK MAITY CIO, Lux Industries Ltd. “Our key priority from an IT point of view is to strengthen our secondary sales tracking system. Our objective is to connect all; we have already connected around 1500 distributors all over India and are trying to connect around three lakhs retailers in the digitalized single system to ensure that the information flows and becomes transparent at all levels. It is a robust foundation of the organization because our sales depend on the retailers. So, if you have a strong distributor level all over India, we can know about the inventories and the kind of schemes they are getting from the retailer.

This year we are looking at investing a lot of money. Also it requires a strong team. It becomes equally important to encourage the in-house team, also our customers specifically and so do our management. And this benefits the company and the customers equally. Definitely we need some investment now that we are in the digital age.

The best technologies are those that encourage the customer and both the internal & the external team. Before focusing on the right technology, testing is very much important and this is what we are following.”

DR. SUSHIL KUMAR MEHER CIO, Department of Computer Facility, All India Institute of Medical Sciences “We want to do the process engineering for our new product which will be developed in house. After adoption of new technology we want to reduce the process, make the doctors more efficient, provide quality service and the outcome of research results will be more accurate.

When we adopt a new technology, particularly in the healthcare domain it is very difficult to convince the health worker to adopt the technology and for this you have to make an interface with the doctors and Nursing Informatics Specialist so, that they will continuously work with them to elevate the technology.

For best practices, always we go on two methods, one is the agile method and other is the scrum method. So, initially we do some small problems to resolve in the new technology, to add up new technology and we implement it properly so that we can adopt other options as agile methods to implement it. So project will be most successful and it will continue for a long time.”

RAVINDRA ARORA CISO, IRIS Software “We have identified two key priorities, one is no security incident. It means that we will ensure no data leakage, nothing in terms of any client data and the IRIS IPR that should be leaked out. We are already taking steps for that and are in implementation of many awareness programs, data protection framework etc. Another will be definitely taking new technologies like adoption of AI and Big Data. We are a software company, so we already identified areas where we can take up AI as key pointers for our clients.

As mentioned earlier, we are a software company, if we do not adopt the innovation we will definitely be out of the market. We are working on some projects that are integrated with AI or RPA. There are challenges like, we should move to cloud but it has so many security risks that we need to consider. There are some opportunities also like we get a centralized management, cost effective solution as a cloud. But with the cloud, there are so many challenges like to maintain the security, providing the framework to another vendor to maintain. So I think we are actually tackling with this and we are working on that.”

VISHAL MADAN Sr. Vice President & IT Head, Capital Small Finance Bank Ltd. “The key priority for the bank today is at first to redesign and rethink the digital experience for the customers. Second, use Big Data Analytics in a way so that we can understand our customers and last, the security. The data, information and the financial records we have for the customers should be protected and the customers should feel safe when they do banking through multiple delivery channel.

The way the digital landscape is changing today and the way people are banking for the last decade, it is improving. The newer technology is coming in like Blockchain, Artificial Intelligence. Every organization today have to gear up with all the new technologies which is available, make the right choice of technology not just to use technology for the sake of it.

We need to make sure whatever technology we use should bring down the cost and better experience for the customers.”

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HARISH JAIN CISO - CNH Industrial “Though there are several priorities for our organization, some of which are very critical from a business point of view, we have identified the adoption of cloud strategy as a key one. So a lot of our critical adoption applications we are adopting are towards the cloud.

“We have a strategic tie up with Microsoft Azure and Express Route to connect to the cloud so that we can move our technologies there. Cyber Security is highly critical for our organization. So, we are bringing in new technologies to improve our landscape to fight against new threats in the cyber security space. In the IoT space too, we are doing a lot of work. We are doing a lot of work towards Telematics because that's the key for customer experience.

The Board has today come of age and is talking about latest technologies. The business is quite dependent on new technologies. Digitization is our key priority and we have a separate digital vertical within our organization. We are prioritizing our digital related experiences.

When new technologies are implemented, they bring a lot of opportunity. But there are some challenges too, because it's a change of culture and it will bring a change in the way the organization has been doing business for long.”

JOYJIT ROY GHATAK CHOUDHURY Director – IT & Knowledge Management, SRM University.

“The key priorities for us are datacenter modernization, creating a mobile app, digitalization for our students and the communities and revamping the existing ERP solution to a new ERP solution. So, there has been a complete revamp our internal website.

The organization has geared up for adoption of new technologies, because now we have a full-fledged support from our senior management and our internal senior leadership team. We also have support from the finance department for our budgeting purpose.

My work is predominantly in the education domain and there are a lot of internal challenges. Like for instance, the students come with their own devices to our internal network. So we do not have any control on their devices, but still have to give them a filtered internet and connectivity there. So we have to safeguard our internal network through firewalls and make effective rules and policies.

The best practices are adopted based on what the other universities are doing presently. If you think about an Indian scenario, we continuously try to identify what the universities in other countries in US, UK and other Southeast Asia are doing it precisely. So we are trying to create a roadmap of how we are going to meet the global standard.”

LAKSHMANA VADAGA GM & Head – IT, Adlabs Entertainment Ltd. “Being a global KPO company, there are several initiatives we have identified this year. One of them is datacenter consolidation across the globe. Second is standardizing our connectivity, like MPLs and making it streamlined. And the third is cyber security priorities and the security best practices that we are supposed to implement. The fourth one is implementing a hyper-converged technology across the globe.

We are quite well advanced when it comes to technology; we work with large MNCs, and international banks. And we have already started adopting technologies like RPA, artificial intelligence and have already deployed for certain clients. We have also implemented some new cyber security tools across the nation. So we are very much updated and we continue to evolve and implement these technologies across the globe.

One of the biggest challenges obviously today every organization is facing is in terms of the security - how do we improve our security posture within the organization?

How do we safeguard client information? so on and so forth. What we as a company is doing is to get all the best practices in place; we have recently started a cyber training program for all the employees and started it with IT as a team first.”

ROHIT KACHROO CISO, Indiabulls Group “2019 will be a very important year for us because we have recently got the license for insurance. We are also into the NV FCI and are merging with one of the banks very soon this year. So, this year will be a very challenging for us, because there will be a lot of things which will be happening from the bank perspective or from the insurance perspective as well.

There are a lot of challenges these days because the cyber risk is increasing and every organization is facing a lot of problems these days. We are actually focusing on the awareness for the organization and also increasing resilience in our organization.

Every new technology has pros and cons, at the same time we need to basically take care of other things. With technology, awareness is one of the very important things, which is becoming a challenge because there are many legal liabilities. Also, there are new threats which are actually emerging on daily basis.

The best practices are we are largely focusing on the awareness this year. We have a lot of technologies, a lot of things we have already implemented but now we are emphasizing on the awareness part this year.”

SANJEEV JAIN CIO, Integreon “We want to implement a Chatbot and also Artificial Intelligence (AI). So, these are the latest technologies which we want to implement this year.

Our management is very supportive for taking off any new initiatives and they are providing us freedom to implement new technologies. So, the management is very supportive and they want to bring the entire thing to digitalization.

Previously we used to have some issues, when people were in the water park they were not able to scan the barcode which is actually fading due to the chemical water and there we implemented the RFID technology and now it becomes very easy for the customers to do the transactions.

We are also doing a lot of market campaign to get the customers experience. We are also adapting some of the applications where we can implement our in house applications to get the RoI for company.”

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ATP threats and Targeted Attacks are on a rise Known for endpoint security solution, Kaspersky has observed that with the increasing number of technology platforms, different threats like malware, Advanced Persistent Threats (APT) are also getting detected and targeted attacks are on the rise.

“If we consider the threat landscape in India or across the world, we have seen from the number of samples that different kinds of platforms are coming in.

First is IoT, different OS platforms like Mac etc. and mobile which is catching up. Now, what we have seen from the samples that different kinds of malwares are coming in and a lot of APT threats (Advanced Persistent Threats) which are coming out are targeted to a particular organization or a government organization etc. Now, we need to analyze them very minutely and it takes a lot of time to do that. So what we are seeing is one – the threats happening on multiple platforms going up. Second, APT threats accounts companies and targeted attacks that are happening are also on the rise. We also see new kind of attacks like malware, these attacks which are coming in can impact without getting installed on the device itself,” feels Sidharth Mutreja.

CONNECTED DEVICES & PROTECTION Talking about the risks associated with the connected devices and measures to be taken to avoid such attacks, Sidharth explains, “First, it is an ecosystem, when you say connected devices, it could be an IoT device like consumer IoT, industrial IoT etc. When an IoT device connects, there are three stages to it - the sensor, the back end infrastructure that is the network which is used to connect and the cloud where the data goes to. So it's a complete ecosystem that you need to create. It is all about how the device collects the data, and how it sends the data. Even in consumer IoT, you can have multiple of sensors connecting inside the house, whether it's a refrigerator, smart TV etc. So it is not about the data that is getting collected, it needs to be secure by design.

Second, you need to also ensure that the data when it goes to the backend, getting analyzed, it should be protected.”

Further he adds, “From a device perspective, you need to look at first, do you have default configurations on the device, wherever the device comes or ships out it should not have default configuration. Second, you should patch an update to that device itself. Third is that the communications that you do, for example, most of the times people give their email ids and numbers to various devices, and if those devices are there and if you're not using them then just don't have it because it can be listening devices.

So these are some suggestions, right from patching it up to ensuring the communications, default configurations, the protocols that are they following, and ensuring that atleast these things are also updated to the latest. Finally, you should check the Vendor and from where you are buying the device from.”

LATEST TECHNOLOGIES TO SERVE BETTER Kaspersky has evolved over the period of time and it offers solutions not only for IoT but also identifies APTs. It also has solutions which detects attacks happening within the network infrastructure.

“We have been known for endpoint security for a large period of time. But we have evolved over time, for example, we have solutions where we look for not only IoT, but also detect APTs. We have an anti-targeted attack platform, which is able to detect attacks that are happening within the network infrastructure and then detecting those on basis of number of technologies, for example

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In a chat with VARINDIA, Sidharth Mutreja, Enterprise Solution Architect – APAC, Kaspersky discusses the present threat landscape, risks involved with connected devices and measures to be taken and inclusion of latest technologies in solutions

machine learning models, behavioural analytics, anomalies detection, then alerting and responding, may be taking an action on endpoint. So we built multiple sets of these into not only the endpoint technology but for a datacenter or industrial IoT etc.

So for specific verticals we have a lot of solutions,” says Sidharth.

Further elaborating on the latest technologies incorporated in the solutions he says, “So the technologies that are coming up, we are adding the features into the products itself like in antitargeted attack platform or endpoint security, we built Advanced Exploit Prevention, machine learning models and we also have a bit of behaviour anomaly detection. So we've already taken these new features, new technologies and built it into existing as well as advancing the product lines.

For example, we have come up with areas for IoT, how do we do assessment of IoT, we also looking at how do we protect industrial IoT or manufacturing sector, which has fixed processes, we are building solutions and technologies within that also.”

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RNI - NO 72399/1999 Printing Date 18 & 19

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