Robotic Solutions To Staff Challenges

Two new team members at Andy’s Burgers & Bar at SkyCity in Auckland are taking customer service to a whole new level!

Both Bella and Bud – who gained their names from an employee competition - are delighting customers and their employers alike with their thoroughly reliable, efficient, cute and friendly workplace habits.

Capable of carrying up to four full trays to a table at any one time the newly employed BellaBots, with their innovative bionic design, and furniture sensing modes, are proving highly cost efficient for Andy’s, says Cecilia Qian, Restaurant Manager – Casino, at Auckland’s SkyCity.

“At a time when hiring staff is a major challenge for the hospitality industry we have found the robots to be an ideal solution. Our patrons love the novelty factor and the return on our investment is invaluable.

“Customers order their meals via the QR code on their tables, which go directly to our open kitchen for preparation and when ready, are delivered by either Bella or Bud, our friendly robots. They work in tandem and are pre-programmed to the needs of our facility.

“They can even sing Happy Birthday to customers, and love to have their ears stroked!”

According to David Allott , General Manager of Hospitality at SkyCity Auckland Ltd the robots have the ability to pay for themselves in less than 6 months and a local service agreement with the suppliers ensures any technical problems can easily be addressed should they arise.

Featuring an innovative bionic design language, cute modeling, multi-modal interaction and many other new functions, BellaBot provides users with a friendly food delivery robot experience.