Experience Vaughan Public Libraries

Visit one of our ten locations and leave with great, long-lasting memories! From borrowing books, movies, eBooks, magazines, board games, audiobooks, video games and music to free Wi-Fi and cutting-edge technology to programs and special events or simply enjoying our welcoming and vibrant spaces, we are committed to providing you with the highest level of customer service to Enrich, Inspire and Transform your experience!

VAUGHAN PUBLIC LIBRARIES

Experience 2018 ANNUAL REPORT Back Row (from L): Gail Blackman, Denise Da Ros-Presutti, Richard Wu, Bruno Riga, Marilyn Iafrate, Mario Ferri, Hameed Malik, Sandra Yeung Racco, Donald Lazar, Manjit Kaur.

Back Row (from L): Manjit Kaur, Ugo Di Federico, Sandra Yeung Racco, Jane Kelly, Rosanna DeFrancesca, Suri Rosen, Maya Goldenberg, Mario Ferri, Isabella Ferrara, Loreta Pavese, Steve Kerwin, Mubarak Ahmed, Palma Pallante Absent: Gary Thompson.

Front Row (from L): Palma Pallante, Rose Savage (Chair), Gino Rosati, Loreta Pavese, Margie Singleton (CEO), Antonella Nicaso, Ralph Cinelli, Gary Thompson (Vice-Chair), Laurie Hewitt.

Front Row (from L): Cristina Rizzuto, Ralph Cinelli, Deven Sandhu (Chair), Margie Singleton (CEO), Rose Savage (Vice-Chair), Lynne Axmith, Marilyn Iafrate.

Vaughan Public Library Board 2019 - 2022

Vaughan Public Library Board 2015 - 2018

2018 Ontario Library Board of the Year Award Winners

Vaughan Metropolitan Centre Library & Storefront Library

Mackenzie Vaughan Hospital Library

OPENING IN

2020!

(from L): Gary Thompson, Cristina Rizzuto, Loreta Pavese, Margie Singleton (CEO), Jane Kelly, Ralph Cinelli, Deven Sandhu (Chair), Mariam Hamou (2019 Past President, OLBA), Rose Savage (Vice-Chair), Maya Goldenberg, Steve Kerwin, Palma Pallante.

@vaughanpl

www.vaughanpl.info

@vaughanpl

905.653.READ(7323)

@vaughanpubliclibraries Vaughan Public Libraries

E V S E I R E Y C T N H E I I R N E G! P X E EXPERIENCE GROWTH 2018 was one exciting year! Thousands of you joined us to celebrate the opening of Vellore Village Library and enjoyed the countless programs and services offered. Bathurst Clark Resource Library received a stunning facelift just in time for its 25th Anniversary. Renovations included the addition of a Children’s Area and LEARN IT! Lab, new carpets, additional study space, renovated washrooms and exterior book returns. The new Children’s Area is a family favourite. Bright and inviting, the area offers room for family reading, comfortable seating and children’s height self-checkout stations.

Programming and tech learning for children is happening in the LEARN IT! Lab, from creating LEGO® stop motion movies or discovering the world of virtual reality to building computers, coding all kinds of robots or just exploring science, technology, engineering, arts, and math in our STEAM Club.

Exciting times continue as Vaughan Public Libraries (VPL) grows with new libraries set to open in 2020 - the Vaughan Metropolitan Centre Library (VMC), VMC Storefront Library and the Mackenzie Vaughan Hospital Library. We look forward to serving you there!

EXPERIENCE EXCELLENCE VPL staff won the prestigious Angus Mowat Award of Excellence for our Customer Service Experience model. No wonder in the 2018 Citizen’s Survey, you expressed a 96% satisfaction rate with VPL! We are delighted to know you are pleased with our services, and we promise to keep enriching your experiences. Staff are wholeheartedly committed to the work, mission, and stewardship of VPL. Through the I love VPL Staff Campaign held during Ontario Public Library Week, we learned from your many comments how much you appreciate our staff!

107,451 of you enjoyed our 3,841 terrific programs such as Murder on the Hogwarts Express, an after-hours murder mystery which quickly sold out and Late Night @ The Library to Celebrate All Things Jane Austen, an evening filled with dancing, playing card games, painting and more!

You cherished the 1000 Books Before Kindergarten that fosters a love for reading among children and the Daycare & Grade One Card outreach campaign that invited thousands of children and their families to become VPL customers. Our very first all-day March Break and STEAM Summer Camps were big hits! Children had a blast and gained new knowledge and skills through fun activities.

VPL ES C A PE ROOM

EXPERIENCE CUSTOMER SERVICE

To make our collections relevant to the needs of our communities, we added Vox™ Books, STEAM Kits and Playaway® Launchpads as well as Arabic and Vietnamese materials to our multilingual collections. Your libraries are now your one-stop shop, offering vending machines at our resource libraries and PRESTO services at Dufferin Clark, Civic Centre and Pierre Berton Resource Libraries. A new service desk and self check-in and checkout machines were also added to Pierre Berton Resource and Maple Libraries to make your library experience more pleasurable and convenient.

2018 15,718d new

cust

rs ome

ome

welc

3,027,503 Customers

visited VPL

EXPERIENCE COMMUNITY OPPORTUNITIES 1,500 customers took advantage of free Experience Vaughan passes. These passes allowed free access to many cultural attractions including Kortright Centre, Royal Ontario Museum, City of Vaughan Community Centres, Black Creek Pioneer Village, Bata Shoe Museum, and McMichael Canadian Art Collection. Experience Vaughan passes gave you an opportunity to explore your communities in and around Vaughan.

Employment opportunities and summer jobs were also available to you with the opening of Vellore Village Library and Summer Reading Programs. We are passionate about connecting with you on inspiring projects whether it be creating something together or supporting each other. Be sure to subscribe to our newly redesigned eNewsletter and join VPL’s subscribers and social media followers in staying up to date on what’s happening at VPL.

BY THE

117,286

new items added to the collection

NUMBERS

3,247,415 107,451 items were borrowed

people attended 3,841 programs

27,629

hours VPL

was open

que566,666 answstions were ere

d staf

f

Visit one of our ten locations and leave with great, long-lasting memories! From borrowing books, movies, eBooks, magazines, board games, audiobooks, video games and music to free Wi-Fi and cutting-edge technology to programs and special events or simply enjoying our welcoming and vibrant spaces, we are committed to providing you with the highest level of customer service to Enrich, Inspire and Transform your experience!

VAUGHAN PUBLIC LIBRARIES

2018 ANNUAL REPORT Vaughan Public Library Board 2015 - 2018

Vaughan Public Library Board 2019 - 2022

Front Row (from L): Cristina Rizzuto, Ralph Cinelli, Deven Sandhu (Chair),

Margie Singleton (CEO), Rose Savage (Vice-Chair), Lynne Axmith,

Marilyn Iafrate.

Front Row (from L): Palma Pallante, Rose Savage (Chair), Gino Rosati,

Loreta Pavese, Margie Singleton (CEO), Antonella Nicaso, Ralph Cinelli,

Gary Thompson (Vice-Chair), Laurie Hewitt.

Back Row (from L): Manjit Kaur, Ugo Di Federico, Sandra Yeung Racco,

Jane Kelly, Rosanna DeFrancesca, Suri Rosen, Maya Goldenberg,

Mario Ferri, Isabella Ferrara, Loreta Pavese, Steve Kerwin,

Mubarak Ahmed, Palma Pallante Absent: Gary Thompson.

Back Row (from L): Gail Blackman, Denise Da Ros-Presutti, Richard Wu,

Bruno Riga, Marilyn Iafrate, Mario Ferri, Hameed Malik,

Sandra Yeung Racco, Donald Lazar, Manjit Kaur.

Vaughan Metropolitan Centre Library & Storefront Library

2018 Ontario Library Board of the Year Award Winners

Mackenzie Vaughan Hospital Library

OPENING IN

2020!

(from L): Gary Thompson, Cristina Rizzuto, Loreta Pavese,

Margie Singleton (CEO), Jane Kelly, Ralph Cinelli,

Deven Sandhu (Chair), Mariam Hamou (2019 Past

President, OLBA), Rose Savage (Vice-Chair),

Maya Goldenberg, Steve Kerwin, Palma Pallante.

905.653.READ(7323)

@vaughanpl

@vaughanpubliclibraries

www.vaughanpl.info

@vaughanpl

Vaughan Public Libraries