pcb-05-04-23-issue-53

MAY 4, 2023 |

IN THIS ISSUE: IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Provider Portal Updates | Rowan-Salisbury Schools RFP for Day Treatment Provider | 2022 NCI Staff Stability Survey | Provider Portal Trainings | Person-Centered Thinking Training | Military Culture Training

ALL NETWORK PROVIDERS NETWORK PROVIDERS

Provider Touchpoint Provider Touchpoint

May 12, 2023, 11 a.m.-12 p.m.

May 12, 2023, 11 a.m.-12 p.m.

The Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya Health network providers We encourage all network providers to attend Registration is not required The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin

Open Office Hours for Providers Open Office Hours for Providers

Vaya continues to offer virtual open office hours for providers three days a week in May 2023 Providers are invited to drop in to ask questions related to doing business with Vaya. Subject matter experts on multiple topics will be available each session to answer your questions

To join, please select the link below:

May 9, 2023, 9-11 a.m.

May 9,

May 10, 2023, 11 a m -1 p m

May 10, 11 a m -1 p m

May 11, 2023, 1-3 p m

May 11, 1-3 p m

May 16, 2023, 9-11 a.m.

May 16, 9-11 a.m.

May 17, 2023, 11 a m -1 p m

May 17, 11 a m -1 p m

May 18, 2023, 1-3 p.m.

May 18, 1-3

Vaya will announce additional open office hours in future Provider Communication Bulletins.

Reminder: Reminder: Providersmaynotdiscussmember/recipientprotectedhealthinformation(PHI)during thesecallsduetothepresenceofmultipleVayastaffandotherproviders

Provider Portal Updates Provider Portal Updates

The Vaya Provider Portal Provider Portal replaced AlphaMCS effective April 1, 2023 Please note the following guidance and updates:

To replace your organization’s System Access Administrator (SAA),

To replace your organization’s System Access Administrator (SAA), complete the online SAA SAA Designation Form Designation and select “A request to replace our current designated SAA.” Vaya will complete your change request within two business days

Vaya has updated the multifactor authentication (MFA) requirement Vaya has updated the multifactor authentication (MFA) requirement for the Provider Portal Provider Portal. You will be prompted to enter the MFA code only one time in a 24-hour period

BEHAVIORAL HEALTH, I/DD, AND TBI PROVIDERS BEHAVIORAL HEALTH, I/DD, AND TBI PROVIDERS

Rowan-Salisbury Schools RFP for Day Treatment Provider Rowan-Salisbury Schools RFP for Treatment Provider

The Rowan-Salisbury School System is seeking a strategic partner to provide Day Treatment services in its middle and high schools Services will be delivered during the 2023-24 school year, including during holiday and district calendar breaks, with opportunities to extend the following year. For more information, see the Rowan-Salisbury Schools Request for Proposals (RFP) Rowan-Salisbury Schools Request for Proposals (RFP)

2022 NCI Staff Stability Survey Available 2022 NCI Staff Stability Survey Available

Vaya encourages I/DD providers who serve Medicaid beneficiaries to complete the National Core Indicators™ (NCI) Staff Stability Survey. It is important for providers to respond about issues affecting the I/DD direct support professional (DSP) workforce Your agency should have received an email with the survey with the subject line, “NC NCI Staff Stability Survey 2022.”

If you are an I/DD provider and have not received the survey link or have questions, email NCISurvey@dhhs nc gov NCISurvey@dhhs nc gov

LEARNING LEARNING AND PARTICIPATION AND PARTICIPATION OPPORTUNITIES OPPORTUNITIES

Provider Portal Trainings

Provider Portal Trainings

Vaya is offering trainings to help providers navigate our new Provider Portal Provider Portal Registration is not required. Provider Portal job aids are also available on the Resources page of our Provider Central website

UPCOMING TRAININGS UPCOMING TRAININGS

Provider Portal Authorizations: May 18, 2023. Join online. Join online. Provider Portal Authorizations: May 25, 2023 Join online Join online

Person-Centered Thinking is a two-day, 12-hour virtual workshop that introduces the principles and use of person-centered thinking Participants must be present on both days to receive a certificate of completion Vaya trainers will review and discuss the origins, research, and values of person-centered thinking

Please note that due to limited capacity, only three staff from a single agency may attend Register

Military Culture Training Military Culture Training

Although individuals serving in the military experience behavioral health and medical conditions at higher rates than their civilian counterparts, Veteran’s Administration statistics indicate that two-thirds of veterans do not seek or engage in treatment Research suggests individuals with military experience are more likely to engage with professionals who have military experience themselves and/or an understanding of military culture and the challenges this population experiences

Blue Ridge Health is offering free, virtual Military Culture Training sessions that aim to promote:

Understanding and cultural competence specific to military culture

Informed medical and behavioral health practices

Treatment engagement for individuals and families with military experience

Trainings are scheduled from 3-5 p.m. on the following dates: May 22, June 20, and July 12, 2023.

Trainings are scheduled from 3-5 on the following dates: May 22, 20, and July 12, 2023.

No CEUs are available at this time, but participants are encouraged to verify training accepted by their credentialing body that may include general education in topics, such as Military Culture For more information or to reserve a spot in one of the upcoming trainings, email ttraining@brchs.com raining@brchs.com.

Why did I receive this email? Why did receive this email? Vaya Health requires all network providers to subscribe to our Provider Communication Bulletin For more information, reference our Provider Operations Manual Provider Operations Manual