MAY 18, 2023 |
MAY 18, 2023 |
COMMUNICATION BULLETIN 2022-23 ISSUE 55
COMMUNICATION BULLETIN 2022-23 ISSUE
IN THIS ISSUE: IN THIS ISSUE: Provider Touchpoint | Avoiding Provider Portal Login Issues | Claims Extract Report Update | Request for Applications for Statewide Peer Warmline | Open Office Hours for Providers | Provider Portal Trainings | Residential Provider Roundtable | Reminder: Requesting NC-SNAP Virtual Training
ALL NETWORK PROVIDERS NETWORK PROVIDERS
Provider Touchpoint Provider Touchpoint
May 26, 2023, 11 a.m.-12 p.m.
May 26, 2023, 11 a.m.-12 p.m.
The Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya Health network providers. We encourage all network providers to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin. PROVIDER
26, 2023
PROVIDER PORTAL PROVIDER PORTAL
Avoiding Provider Portal Login Issues
Avoiding Provider Portal Login Issues
When logging in to the Vaya Provider Portal, the portal URL will include a login token that expires after 15 minutes. If a user bookmarks the portal homepage after logging in, the bookmark will contain the expiring token and cause login failure if accessed in the future
To create a correct bookmark, choose one of two options: To create a correct bookmark, choose one of two options:
1 Bookmark the Provider Portal homepage at https://providers vayahealth com/provider-portal/ https://providers and then click "Log in."
2 Bookmark the following URL to go directly to the sign-in screen: https://providerportal.vayahealth.com https://providerportal.vayahealth.com.
If you have questions, email the Vaya Service Desk at ServiceDesk@vayahealth.com ServiceDesk@vayahealth.com.
Claims extract reports in the Vaya Provider Portal Provider Portal now include the claims denial reason Reports are available in both Excel ( xls) and Comma Separated Values ( csv) formats
BEHAVIORAL HEALTH, I/DD, AND TBI PROVIDERS BEHAVIORAL HEALTH, I/DD, AND TBI PROVIDERS
Request for Applications for Statewide Peer Warm Line Request for Applications for Peer Warm
The NC Division of MHDDSAS has released a Request for Applications Request for Applications (RFA) for a Statewide Peer Warm Line that allows any North Carolinian to get support from a Certified Peer Support Specialist 24/7. Applicants must be a nonprofit, peer-run organization. For more information, attend the bidders bidders conference webinar conference webinar at 1 p m on May 23, 2023, or email 988info@dhhs nc gov 988info@dhhs nc gov by June 25, 2023
LEARNING LEARNING AND PARTICIPATION AND PARTICIPATION OPPORTUNITIES OPPORTUNITIES
Open Office Hours for Providers Open Office Hours for Providers
Vaya continues to offer virtual open office hours for providers three days a week in May 2023, with additional sessions in June. Providers are invited to drop in to ask questions related to doing business with Vaya Subject matter experts on multiple topics will be available each session to answer your questions.
To join, please select the link below:
May 23, 2023, 9-11 a m
May 23, 9-11 a m
May 24, 2023, 11 a.m.-1 p.m.
May 24, 11 a.m.-1
May 25, 2023, 1-3 p m
May 25, 1-3 p m
May 30,2023, 9-11 a.m.
May 30,2023,
May 31, 2023, 11 a m -1 p m
May 31, 11 a m -1 p m
June 1, 2023, 1-3 p.m.
June 1, 1-3 p.m.
Vaya will announce additional open office hours in future Provider Communication Bulletins
Reminder: Reminder: Providersmaynotdiscussmember/recipientprotectedhealthinformation(PHI)during thesecallsduetothepresenceofmultipleVayastaffandotherproviders.
Provider Portal Trainings Provider Portal Trainings
Vaya is offering trainings to help providers navigate our new Provider Portal Provider Portal. Registration is not required Provider Portal job aids are also available on the Resources page of our Provider Central website.
UPCOMING TRAININGS: UPCOMING TRAININGS: Provider Portal Authorizations: May 25, 2023, 10 a m -12 p m
Residential Provider Roundtable Residential Provider
June 2, 2023, 2-4 p.m.
June 2, 2023, 2-4 p.m.
Vaya invites child residential services providers to attend our virtual Residential Provider Roundtable from 2-4 p.m. on June 2, 2023. This collaborative effort aims to build connections and strong working relationships between Vaya and providers The meeting is held quarterly via Microsoft Teams In the June 2023 meeting, we will hear from the Children's Home Society of North Carolina, review Vaya
news and receive updates on the Rapid Resources for Families Bedboard, current network needs, barriers to placement, responses to referrals, and high-risk staffing. Join online Join online.
Reminder: Requesting NC-SNAP Virtual Training Reminder: Requesting NC-SNAP Virtual Training
To request NC Support Needs Assessment Profile (NC-SNAP) virtual training, email Vaya NC-SNAP Liaison Lindsay Locklear at lindsay locklear@vayahealth com lindsay for a registration form Please complete the form in Microsoft Word format. Vaya will send completed forms to the Division of MHDDSAS’ NCSNAP team for review
The NC-SNAP team will send confirmation of the training date to the provider and the liaison A week prior to the training, the provider will receive a Microsoft Teams link to the training.
If you do not receive a training link via email, be sure to check your spam folder. If the email is not there, email lindsay locklear@vayahealth com lindsay locklear@vayahealth com at least 72 business hours prior to the scheduled training. For more information, visit the NCDHHS website NCDHHS website.
Why did I receive this email?
Why did receive this email? Vaya Health requires all network providers to subscribe to our Provider Communication Bulletin For more information, reference our Provider Operations Manual Provider Operations Manual
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