APRIL 20, 2023 | COMMUNICATION BULLETIN 2022-23 ISSUE 50
APRIL 20, 2023 COMMUNICATION 2022-23 ISSUE 50
IN THIS ISSUE: IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Electronic Fund Transfer Email Notifications | Annual NCTracks Provider Survey 2023
ALL NETWORK PROVIDERS NETWORK PROVIDERS
Provider Touchpoint Provider Touchpoint
April 28, 2023, 11 a.m.-12 p.m.
April 28, 2023, 11 a.m.-12 p.m.
The Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya Health network providers. We encourage all network providers to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin.
PROVIDER TOUCHPOINT– APRIL 28, 2023
PROVIDER TOUCHPOINT– APRIL 28, 2023
Open Office Hours for Providers Open Office Hours for Providers
Vaya is offering virtual open office hours for providers three days a week in April and May 2023. Providers are invited to drop in to ask questions related to doing business with Vaya Subject matter experts on multiple topics will be available each session to answer your questions.
To join, please select the link below: To join, please select the link below:
April 25, 2023, 9-11 a m
April 25, 2023, 9-11 a m
April 26, 2023, 11 a.m.-1 p.m.
April 26, 2023, 11 p.m.
April 27, 2023, 1-3 p m
April 27, 2023, 1-3 p m
May 2, 2023, 9-11 a m
May 2, a m
May 3, 2023, 11 a.m.-1 p.m
May 3, 11 a.m.-1 p.m.
May 4, 1-3 p m
May 4, 2023, 1-3 p m
Vaya will announce additional open office hours in future Provider Communication Bulletins
Reminder: Reminder: Providersmaynotdiscussmember/recipientprotectedhealthinformation(PHI)during thesecallsduetothepresenceofmultipleVayastaffandotherproviders.
Please be aware that Vaya’s new claims processing system, Conduent HSP, does not send an automatic email notification to providers when an EFT is deposited into their account Conduent HSP supports the Vaya Provider Portal Provider Portal, which replaced AlphaMCS effective April 1, 2023.
We are reviewing the feasibility of adding this feature in the future. In the meantime, visit the Vaya Provider Portal Provider Portal to check the status of a claim or claim payment For more information, please review the claims job aid on the Resources Resources page of the Provider Central website.
Annual NCTracks Provider Survey 2023 Annual NCTracks Provider Survey 2023
Providers are invited to participate in the Annual NCTracks Provider Survey 2023 Annual NCTracks Provider Survey 2023. The survey focuses on aspects of NCTracks that involve direct customer interaction, such as call center operations, provider relations, training, and communications, as well as functional areas like pharmacy prior authorization and provider enrollment Please note that the survey pertains only to NCTracks use for NC Medicaid Direct.
The survey is open to all NCTracks providers through April 27, 2023. The survey is open to all NCTracks providers through 27, 2023. It should take about 10 minutes to complete and is anonymous unless you choose to identify yourself Unless otherwise noted, the survey applies to the period from July 1, 2022, to the present.
Why did I receive this email?
Why did receive this email? Vaya Health requires all network providers to subscribe to our Provider Communication Bulletin For more information, reference our Provider Operations Manual Provider Operations Manual VAYA