Multi-Family Vendor Guide - Summer 2019 by VendorGuide

SUMMER 2019

MULTI-FAMILY

Professional Services & Suppliers

CELEBRATING

YEARS

FULL EXTERIORS ROOFING SIDING GUTTERS WINDOWS

24/7 Emergency Services Free Professional Inspections & Estimates

Weâ&#x20AC;&#x2122;ve got you covered! Pg. 32 - 35

WalkerRoofing.com

612.729.2325

651.251.0910

Taking Taking Care Careofof

You You

Elliott’s Painting & Decorating hashas served thethe commercial andand multi housing Elliott’s Painting & Decorating served commercial multi housing industries since 1991. We’ve learned a few things over the years, including the importance industries since 1991. We’ve learned a few things over the years, including the importance of taking great care of our customers. We do this by focusing on what we do best, andand by by of taking great care of our customers. We do this by focusing on what we do best, maintaining an an unwavering commitment to simplicity, transparency andand quality. maintaining unwavering commitment to simplicity, transparency quality.

✓ Straightforward, competitive pricing ✓ Straightforward, competitive pricing

Services Services

✓ Interior painting andand repair specialists ✓ Interior painting repair specialists

• Turnovers • Turnovers

✓ Multi housing andand commercial specialists ✓ Multi housing commercial specialists

• Occupied units • Occupied units

No No surprises. surprises. No No gimmicks. gimmicks. Just experience Just experience youyou cancan relyrely on.on.

VendorGuideUSA.com

andand wallwall repairs ✓ Last dayday of the month quick-turn guarantee • Ceiling repairs ✓ Last of the month quick-turn guarantee • Ceiling

✓ Award-winning customer service ✓ Award-winning customer service

• Hallways andand common areas • Hallways common areas

✓ Easy scheduling ✓ Easy scheduling

• Water damage • Water damage

✓ EPA Lead-Safe Certifi ed ed Renovator ✓ EPA Lead-Safe Certifi Renovator

• Wallpaper removal andand hanging • Wallpaper removal hanging

3-Time Winner of the MADACS Awards

952-646-2500 • www.elliottspainting.com 952-646-2500 • www.elliottspainting.com

VendorGuideUSA.com

Dear Readers,

irst off the bat, please let us take a moment to tell you how honored we and the Multi-Family Vendor Guide team feel to have served the Twin Cities area’s property management professionals for nearly eight years! We’re proud to say we’ve become a permanent fixture in the local property management scene. With that, this issue is an indispensable source of information on what you need to thrive in the business. We have engaged several seasoned experts to contribute illuminating articles about so rapidly evolving an industry: Carla Bush, vice president of the Minnesota Multi Housing Association, who elaborates on the great strides that her organization is taking on a daily basis to advance the interests of investment property owners throughout our state. Jenna Schneider explains why a property manager ought not to be alarmed when the building they direct goes up for sale, and that it’s rather a great opportunity with the right attitude. Roxxie Eggert provides valuable pointers on how to retain your community members come renewal . Chrys VanDerKamp discusses the importance of being bold when you ask for a potential client’s business. You’ve got to set the hook! We are pleased to work with several of the Twin Cities’ leading renovation companies, and to present elucidating articles about them. If the bitter cold winter has left your property’s roof in dire need of repair, you will be interested to know why: Walker Roofing represents value which you would be hard-pressed to find anywhere else. Renovation Systems, whose rise to success could be described as no less than meteoric, is the one to beat for all of your flooring needs no matter how extensive they might be. RevAquaWalls, an exciting new shower panel system by Surfacequest, is poised to absolutely revolutionize the industry. Satin Touch, whose purposeful commitment to providing virtually any service that a property manager could need, makes for an especially heartening story.

VendorGuideUSA.com

That so many great people and businesses grace the pages of Vendor Guide couldn’t make us feel one bit prouder.

This is a busy time of year for property managers, when warm weather stirs the desire to move in so many people’s hearts. It’s a better time than ever to familiarize yourself with the heavy hitters whose work is poised to help you really excel. What you are now holding in your hands is just one of the many keys to success you’ll need for days ahead! Multi-Family Vendor Guide is free to you and has been for nearly eight years. Should you ever engage the services of one of our advertisers, in return we ask only that you tell them you learned of their business through our magazine. If you would like to advertise in Multi-Family Vendor Guide, or if you would like to provide content or regularly contribute to it, then we welcome your call any time at (952) 460-1916. It would also be our pleasure to meet with you in person to discuss how we can best put this exciting enterprise to work for you! Yours Truly, Scott Holgate & Burt Bauman

All Kind Painting and Cleaning �� 3 EnviroClean �� 17

ADVERTISING Apartment Leasing Guide �� 7 Seniors BlueBook �� 8

CONSULTING

VENDOR INDEX

CLEANING

5 Star Consulting �� 62

AFTER HOURS EMERGENCY MAINTENANCE SERVICES Building Maintenance Management �� 9

ANSWERING SERVICES Time Communications �� 10

APARTMENT RENOVATIONS Satin Touch �� 42, Back Cover

APPLIANCES

DIGITAL MARKETING Adnomadic �� 20

DRAIN CLEANING All Ways Drains �� 39

All, Inc........................................................................................... 11

EMERGENCY RESTORATION ARTICLES

Renovation Systems �� 50

Dear Readers, First Off the Bat �� 4 We Invite You To Pull Back the Shower Curtain �� 12 Retaining Your Community Members �� 15 A Cautionary Tale: Asking for Commitment �� 18 MHA: Do You Own or Rent a Duplex or More? �� 19 My Property Is For Sale: Now What?..............................................21 You'll Be Floored.............................................................................29 Up On the Roof......................................................................... ..... 32 A Property Manager’s Best Friend...................................................42 Standing On Excellence �� 50

EXTERIOR RESTORATION Columbus Exteriors �� 24

EXTERIORS Minnesota Exteriors.................................................................... 22

........

FACILITY ENERGY SOLUTIONS Go Green Technologies �� 25

FINANCIAL PLANNING Edward Jones • Matt Wojick �� 26

BATHROOM/SHOWER PANELS Surfacequest �� 12

FIRE/FLOOD Renovation Systems �� 50

BATHROOM & KITCHEN RESURFACE/RESTORATION TubFusion �� 16 Surface Specialists �� 14

FIRE RESTORATION Lindstrom Restoration �� 28 Loyear Disaster Restoration �� 27

BULLETIN BOARD �� 61

FLOORING/CARPET

Big Bob's Flooring �� 29 Renovation Systems �� 50

CABINETRY/COUNTERTOPS

CARPET CLEANING Renovation Systems �� 50 Satin Touch �� 42, Back Cover

CATERING Smokin' Bonez �� 17

CLASSFIEDS ��57

GLASS/DOORS Empire Door and Glass �� 31

INDOOR ADVERTISING

VendorGuideUSA.com

Renovation Systems �� 50

Arvig Media �� 36

INDEX CONTINUED ON NEXT PAGE

VENDOR INDEX

PRODUCT SHOW

INSURANCE

MHA �� 63

State Farm • Jordan Radel............................................................. 37

PROJECTS

INTERACTIVE VOICE RESPONSE

Building Maintenance Management �� 9, 40, 48

Call Assist �� 38

INTERNET PROVIDER MultiWav �� 37

REMODEL TubFusion �� 16

RENOVATION

KITCHEN & BATHROOM

Building Maintenance Management �� 9, 40, 48 Renovation Systems �� 50

Renovation Systems �� 50 Satoree �� 39

ROOFING Columbus Exteriors �� 24 Langerman �� 54 Sela �� 52 Walker Roofing ��32-35, Front Cover

MAINTENANCE Building Maintenance Management �� 9, 40, 48

MARKETING Planet Media �� 41

SIGNS

Elements Inc �� 55

PAINTING All Kind Painting and Cleaning �� 3 Elliott's Painting & Decorating. �� 2, 44 Hokr Painting �� 44 Satin Touch �� 42, Back Cover

PEST CONTROL Adam's Pest Control �� 45

TURNOVER SERVICES Satin Touch �� 42, Back Cover

WATER RESTORATION Loyear Disaster Restoration �� 56

PLAYGROUND EQUIPMENT Rainbow Play Systems �� 46

Volume 8, Issue 4 PUBLISHERS

Scott Holgate Burt Bauman ART DIRECTOR

VendorGuideUSA.com

Lisa Huntley

EDITOR

WINDOWS Columbus Exteriors �� 24

Proud members of

The Vendor Guide is co-published by Planet Media and Compass Rose Studios. The publishers accept no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Scott Holgate or Burt Bauman. If you want to be added or taken off the mailing list, please call 952.460.1916. By-line articles are published with the permission of credited copywriter or advertiser. The publishers accept no responsibility for errors or omissions on any article in the magazine or online.

David Scheller

Advertiser gives Planet Media and Compass Rose Studios permission to use and publish photos both in

CONTRIBUTORS

print and online at www.VendorGuideUSA.com either obtained from advertiser’s website, email or photos

Carla Bush

taken by representative of Planet Media or Compass Rose Studios.

Roxxie Eggert

Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without

Jenna Schneider

notice. Planet Media and Compass Rose Studios are not responsible for any offers made by an advertiser in

Chrys VanDerKamp

this publication. All rights are reserved by copyright, 2011-2019, Planet Media and Compass Rose Studios.

Vendor Guide Magazine • 1001 Twelve Oaks Center Drive • Suite 1030B • Wayzata, MN 55391 • VendorGuideUSA.com • P: 952.460.1916

ADVERTISING

APARTMENTS LEASED!

Reach your future residents where they shop!

888.828.7934 | ApartmentLeasingGuide.com

VendorGuideUSA.com

is distributed in local Cub Foods stores and 100 additional places in the Minneapolis/Saint Paul area such as cafes, doctor’s offices, libraries — too many to list!

ADVERTISING

MARKET YOUR SENIOR COMMUNITIES

to over 120,000 seniors. SENIORS BlueBook

TWIN CITIES

VendorGuideUSA.com

Pick up your copy of SENIORS BlueBook at local:

CUB FOODS LUNDS & BYERLYS YMCA Call for advertising information!

952.476.2841 SeniorsBlueBook.com Janell Beck â&#x20AC;¢ Janell@SeniorsBlueBook.com

We’re on our way!

YOUR 24/7

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

My sink is leaking.

EMERGENCY MAINTENANCE SOLUTION

Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

Call BMM today to learn more

763.541.4886 BuildingMaintenanceManagement.com

Sales@BMM-Pro.com

VendorGuideUSA.com

BUILDING MAINTENANCE MANAGEMENT INTRODUCES AFTER HOURS EMERGENCY MAINTENANCE SERVICES!

ANSWERING SERVICES

Complete

Call Center solutions for any industry.

Serving the following industries: • HVAC & Plumbing • Restoration • Health Care • Retail, E-Commerce & Catalog • Real Estate • Legal • Service Industries • Small Business • Utilities & Telcom • And More!

VendorGuideUSA.com

Award-Winning Customer Service.

866.778.2952 | TimeCommunications.biz

MONEY-BACK

YEARS

EST. 1947

YEARS

CELEBRATING EST. 1947

YEARS

CELEBRATING

APPLIANCES

CELEBRATING

YEARS

, THE MIDWEST S LARGEST INVENTORY OF APARTMENT REPLACEMENT APPLIANCES IN MINNESOTA

YEARS

23 of the largest 25 property management companies choose ALL Inc. SERVICE

SELECTION

• Next and Same-Day Delivery Available

• Over 40 brands of Appliances

• Delivered to the Unit

• Largest Thru-the-Wall Air Conditioning Distributor

• Professional Installation

• Coin Operated Laundry

• Old Appliances Hauled Away

• eCommerce Property Management Designed Purchasing Program

• Stock Cabinets – Next Day Delivery Occupied or Vacant

CALL FOR A FREE QUOTE

800-829-2127 651-227-6331

• Cabinet and Renovation Specialists

EVERY DAY

EVERYWHERE SAINT PAUL

185 West Plato Blvd, St. Paul, MN 55107 | 651-227-6331 | ALLINC.COM

VendorGuideUSA.com

WE DELIVER

WE INVITE YOU TO PULL BACK THE SHOWER CURTAIN interview

& article by david scheller

Minnesota-based Surfacequest has found the ideal solution for updating old and outdated tile and grout shower and bathtub surrounds in multi-family units. With the introduction of RevAquaWalls, the company offers cost-effective, high quality and modern solutions in a fraction of the time. “As members of the MHA, the NAA, and other prominent state apartment associations, we learned from meeting clients nationwide that refinishing old tile and grout is an endless cycle, takes too long, and utilizes dangerous and caustic chemicals,” Brandon Schimke, sales director at Surfacequest, said. “In addition, the cost of retiling is very high, and is time consuming. We recognized that we were in a unique position to help.”

VendorGuideUSA.com

RevAquaWalls are a lightweight, flexible and easily installed system that can go directly over old and outdated tile and grout or direct to gypsum greenboard. “We designed RevAquaWalls for one person to handle the entire installation from start to finish in under three hours,” Brandon said. “It really is the only product on the market that allows for this sort of speedy installation time. Comparatively, it can often take up to 48 hours to complete a tile and grout installation, and refinishing requires a minimum of eight hours to cure properly.”

While highly durable, the panels are extremely lightweight and maneuverable. The system has no left or right delineations, and its seven, eight, or nine-foot-tall panels are trimmed to fit inside the unit, making it extremely versatile. Surfacequest includes an installation materials box with every RevAquaWalls system that holds everything needed to complete the installation – even a garbage bag for cleanup. “We designed RevAquaWalls so that one person is able to easily complete every aspect of the installation without assistance,” Brandon added. RevAquaWalls are waterproof, chemical resistant, and grout-free. In addition, they are treated with Agion, an antimicrobial application. With 35 patterns to choose from including stone, fabric, linen, wood, and abstract patterns, being able to complement the look and style of your apartment units is guaranteed. But it’s perhaps the convenience of the system that presents RevAquaWalls’ greatest value. “Our Midwest-based production facility means that we can

ship out RevAquaWalls systems fast,” Brandon continued. “Surfacequest is not only the inventor of RevAquaWalls - we’re also the manufacturer, and our process doesn’t require any exotic or heavy materials. RevAquaWalls are shipped in flatpacks to our clients nationwide, and in Canada as well. We understand the multi-family industry and that our clients often need to solve problems immediately in order to keep their units profitable. Whether your building needs 15 systems or over 100, we’re standing by to take care of you so that you can turn your units quickly, separate your property from your comps, and give your tenants an outstanding shower experience.” The RevAquaWalls system installs fast, is budget-friendly, and is the only product of its kind on the market today. Mention this Vendor Guide article and Surfacequest will offer a special rate on all orders over 25 systems through December 31st, 2019.

Visit userevaquawalls.com to learn more, or call (952) 835-2880 today to schedule a mock-up at your property!

CMY

MAKE YOUR BATHROOMS A SELLING POINT

BATHROOM/SHOWER PANELS

952.835.2880

RevAquaWalls look and feel like real stone, linen, fabric, wood, abstract and even leather patterns. Transform your old and outdated tile and grout shower walls and create the competitive look you want for a price you can afford during turns and renovations. Tenants love starting their day in a RevAquaWalls shower. Owners beneďŹ t from the durability, ease of installation and increased rental income. Before

Before

3h < 3-Hour Install

Groutless

Easy to Clean

Jaw-Dropping Looks Tenants will Love

Installed by Your Team or Ours

Stop the Endless Cycle of Refinishing

Anti-Microbial Treated

www.userevaquawalls.com

VendorGuideUSA.com

35 Patterns

BATHROOM & KITCHEN RESURFACE/RESTORATION

BEFORE & AFTER

1 Welcome to Surface Specialists Metro. If you are looking to update your kitchen or bathroom surfaces or just spot repair damaged surfaces, you will be happy you chose us. We know that

you will be pleased with our professional and courteous service, competitive pricing, and our rapid response time.

REPAIR - RESURFACE - RECOLOR BATHTUBS SHOWERS COUNTERTOPS TILE

MADE OF: PORCELAIN FIBERGLASS ACRYLIC

GRANITE PLASTIC LAMINATE

VendorGuideUSA.com

CULTURED MARBLE

Check out our website to see all the services we offer! www.SurfaceSpecialistsMetro.com 1. WALL TILE & LAMINATE COUNTER REFINISH 2. REPAIR CRACKED FLOOR WITH OVERLAY 3. PORCELAIN CHIP SPOT REPAIR 4. PLASTIC LAMINATE SPOT REPAIR 5. FIBERGLASS REPAIR & REFINISH 6. CONVERT EXISTING TUB TO WALK-IN SHOWER

info@surfacespecialistsmetro.com Call Us at 763-753-2807

2. R E TA I N I N G YOUR COMMUNITY MEMBERS AT RENEWAL TIME ARTICLE BY ROXXIE EGGERT

Now that you have leased to a new community member, what is next? How does a community keep their residents happy so they renew every year? Creating a comfortable, friendly, caring and responsive community is key – your residents will not want to leave! Even though your community will consist of some transitory/short-term renters who are renting while their house is being remodeled, during an internship, while they house hunt, etc., many of your community members want to be long-term residents. After all, residents will not want to leave a community where they have established lasting bonds they don’t want to break. These bonds are with other residents as well as with all the staff that work there. The on-site management team, including maintenance, housekeeping and concierge, leasing agents and managers and their relationships with the community members will be one of the deciding factors your residents consider when making a renewal decision. HERE ARE A COUPLE IDEAS ON BUILDING COMMUNITY AND ENSURING HIGH RETENTION AT RENEWAL TIME:

KEEP YOUR COMMUNITY CLEAN AND MAINTAINED. At Fine Associates, our communities are cleaned and maintained seven days a week, every day of the year. If your current residents have experienced firsthand how clean their community is kept, they will want to continue living in the community – this raises the likelihood of their renewing.

KEEP YOUR RESIDENTS INFORMED. If there is community maintenance scheduled, new features on site, change of clubroom hours, or anything else involving their community and surrounding area, be sure to communicate by your residents’ preferred method: email, call, text or by posting notices on site. They will be comfortable knowing the management company is keeping them aware so there are no surprises. Temper any inconvenient changes with solutions. For example, if the parking lot is being cleaned or shoveled, be sure to have an alternate plan so your residents have somewhere to park during this time.

TRY TO KEEP CONSISTENT STAFF IF POSSIBLE. The more your residents bond with each other and staff they are familiar with and enjoy, the easier it will be at renewal time to retain them. Too many staff changes may make your residents uneasy or uncomfortable. If there are staff changes, if possible, be sure to communicate with the residents so they have an opportunity to say good bye. CONTINUED ON PAGE 20

VendorGuideUSA.com

BEING RESPONSIVE TO RESIDENT NEEDS. If there is a work order submitted or a resident has concerns about the building, be sure to answer phone calls and messages quickly to take steps to resolve the situation immediately. If it cannot be resolved quickly or is a change the community is not able to make, communicating the resolution or answer assures the resident their concerns were heard.

SCHEDULE COMMUNITY EVENTS. A really good idea that helps the surrounding community and lets your residents know about neighboring businesses, is by scheduling events including those businesses. A craft beer event hosted by a local brewery with a brew master in attendance to answer questions may appeal to your residents. Also schedule annual events such as a community cook out when the weather gets nice, holiday gatherings, contests with pets, on site pop ups, etc.

BATHROOM & KITCHEN RESURFACE/RESTORATION

Premium Bathtub and Tile reﬁnishing

TubFusioN tubfusion.com

651-300-BATH (2284)

Tired of poor quality and peeling bathtubs? Call today for a free consultation!

952-220-2604 or 651-300-2284

Done Once. Done Right.

Providing exceptional quality and service to the multi housing industry with industry leading warranties! We are the Twin Cities’ premier bathtub & countertop refinishing company. Whether it’s a single bathtub or a complete apartment facility, we have the knowledge & experience to get the job done right! Bathtub Refinishing Countertop Refinishing Bathtub Drain Replacement Caulking Drain Replacements Regrout Repairs Tile Cleaning Tile Install

VendorGuideUSA.com

Tile Regrouting

Tile Repair and Installation TruGraniT Countertop Finishes Tub Surround Installation TubFusioN & Shower Refinishing Call Today! 952-220-2604

952.220.2604 | www.TubFusion.com

CATERING

SMOKIN’ Bonez FOOD TRUCK & CATERING Leave the work to us and have a

Smokin’ Good Time! for quotes & orders call Dave 612.382.3735

Info@zsmokinbonez.com SMOKINBONEZ.COM

Whether your event is casual of fancy, Smokin’ Bonez BBQ has you covered. RESIDENT EVENTS BUSINESS MEETINGS CORPORATE PARTIES COMPANY PICNICS

OUTDOOR EVENTS GRADUATIONS FUNDRAISERS WEDDINGS/GROOM’S DINNER

Choose the service that best suits your needs. GRILLED ON SITE FOOD TRUCK

FULLY CATERED BUFFETS DROP OFFS

We are always on the move! Check out our website for our current location SMOKINBONEZ.com

CLEANING VendorGuideUSA.com 17

ASKING FOR COMMITMENT:

first got my driver’s license at the age of 16, and for the next nine years, I drove a series of hand-medown cars from my grandparents. At 25, though, I had just started in property management, and I was ready to buy my first car on my own!

A Ca u t i o n a r y Ta l e ARTICLE BY CHRYS VANDERKAMP

be comfortable asking for business. As illustrated above, the direct ask is what creates value for the customer; in the case of an apartment, the customer is making an investment that can amount to the majority of their takehome pay. Asking for the business is our way of saying we value that investment; we want it; we will take care of it. If Everything went swimmingly at first. I met with a salesperson we don’t ask, we don’t create the value. and took a test drive; I liked the car, and everything about the purchase made sense. I was enthusiastic in my comments Here’s another example. The love of your life is standing about the car during the drive, and was getting excited as I in front of you; things are going well, and you think they pulled back into the parking lot, already thinking about the might be The One. And – oh! They’re dropping down to their knees! They’re pulling out that little velvet box! They’re next steps. flipping it open! And they say… We walked back into the showroom, and the salesperson asked me if I had any questions about the car. I said I did not; it was great. I researched thoroughly (and yes, folks, Googling “How to buy a car” is indeed a thing), prepared carefully, and arrived at a dealership on a Saturday morning armed with everything I thought I needed to purchase my very first brand-new car.

VendorGuideUSA.com

This was about the time I was expecting to be asked to buy the car. What happened next was very different.

“Here’s a ring, and if you want to get married, we can.” The salesperson mentioned I’d need a deposit to secure the car I wanted, and told me I could apply for financing Your face crashes. You look at the love of your life in online. They then handed me a card, shook my hand, and confusion. told me to let them know what I’d decided. Again, we’re expecting a direct ask for commitment. The question itself creates value; the question says we want But wait! I thought, as the salesperson walked away. I like it, we’re invested, we’ve got a stake in the result. “If you it! I want it! I’d like to buy this car, please! want to get married, we can” illustrates how talking about The experience had been good, and I was pleased with commitment isn’t really valuing it: it’s passive, and implies the product. All that the salesperson would have needed that the speaker doesn’t really care one way or another to do to sell that brand-new car that day was to ask for my what the result is. business. But since they didn’t, 25-year-old me thought I’d It’s easy to apply this to our industry when asking for the lease. done something wrong. We see this in our industry constantly, especially from new Talking about the commitment: “If you want to apply, you leasing consultants who aren’t confident enough yet to

CONTINUED ON PAGE 28

Do You Own or Rent a Duplex or More? They say you don’t find a career in property management; it finds you. That’s certainly how I felt when I accepted a job with what was then Sage Company (now The Goodman Group) back in 1998. My new boss told me I needed to get involved in the Multi Housing Association (MHA); he said I needed to network, to make connections and to learn a few things. While he was right about all the above, I had no idea what MHA was, so I just joined a committee that looked fun. Twentyone years later, I’m a firm believer in the power of MHA. Ok, full disclosure, I’ve also been a staff member at MHA for nearly 15 of those years, but I really do believe in the power of this association! ARTICLE BY CARLA BUSH, VICE PRESIDENT, MINNESOTA MULTI HOUSING ASSOCIATION

MHA was founded in 1967 to promote the highest standards in the development, management and maintenance of rental and owner-occupied multi housing. (Urban legend says our founding members came up with the idea of an association while drinking beer and talking about property taxes in one of their garages. I don’t know how true that is, but we are still talking about property taxes some 52 years later. And I’ve heard that many better beers are now available.) While our members do include the state’s largest apartment management companies, developers, common interest communities, and providers of related products and services, most of our members actually own or manage fewer than 20 units each. MHA is truly the place for any owner or operator of rental housing, even if that’s only a single unit. When I talk about what MHA does for the multi housing industry, I sum it up in three words: Advocacy, Education and Information.

MHA offers dozens of educational opportunities for managers and owners each year. From certification programs to leasing and maintenance classes, to two annual large conventions, the goal of our educational offerings is to provide you the tools you need to be better at your job and to hopefully also keep you out of trouble. Property management is certainly an area that what you don’t know can hurt you, especially when it comes to fair housing and landlord/tenant law. You can find a full listing of MHA education programs at www.mmha.com/ education. Finally, MHA makes sure our members have the information they need, when (or even before) they need it. Here’s an example. Several years back bed bugs reared back into the public consciousness as infestations began showing up in hotels, movie theaters and of course, apartments. We made sure our members had the information they needed to combat this new problem including everything from cutting-edge pest control methods to the legal ramifications of charging back treatment costs to residents. Have a question? Call us and if we can’t answer it, we’ll direct you to the resources you need to get your problem solved. In a nutshell, MHA is here for owners and managers of multi housing. Membership will help you protect your investment and run your business successfully. Learn more at www.mmha.com or call us at 952-854-8500.

VendorGuideUSA.com

Advocacy means we are at the front lines of regulatory and legislative issues at both the state and municipal levels. Our government relations team spends endless hours lobbying at the Capitol in St. Paul, talking to elected officials, attending city council meetings, meeting with stakeholders and generally working tirelessly to prevent burdensome laws including changes to landlord/tenant law, screening practices, municipal licensing regulations, and yes, property taxes. If you’re not a member of MHA, the good news for you is we still represent your interests. If not, consider becoming one if only for the fact that your dues dollars will go directly to those advocacy efforts.

After all, without members, those benefits will go away.

DIGITAL MARKETING

STAND OUT ONLINE

by utilizing search engine and social media advertising.

Adnomadic is a restless, relentless digital marketing partner offering advertising program creation, campaign management, creative production, and analytics optimization — all under one roof.

952.465.6116 adnomadic.com

CONTINUED FROM PAGE 15

VendorGuideUSA.com

In addition, pro-active management companies will not wait until the 60 day notice period is looming to ask if the resident will be renewing. Generally the resident is contacted by management 75 days prior to lease end; why not contact them three to four months prior to lease end to see what they are thinking? This is the perfect opportunity to address any concerns, answer their questions about if there is a renewal special offered and what the renewing rent amount is.

If your residents have not been happy, they have already reached out to other communities to find out availability and pricing. By waiting until the last minute to ask, their decision has most likely already been made. Think of how much less stress there will be for everyone if renewals are accomplished well in advance of the last day of the renewal period. The residents can sign their renewal lease and be happy they are staying in the community they enjoy.

“Our residents do not live in our workplace; we work in their home”.

MY PROPERTY IS FOR SALE...

“Why would my owner decide to sell?” Owners decide to sell real estate assets for various reasons that fit under either ‘need to sell’, or ‘should sell’ basis. A ‘need to sell’ decision may be for something like financial hardship. ‘Should sell’ could be a range of things from reaping tax benefits, liquidating to re-invest in other growing markets for higher returns, or projected difficulty with maintaining strong income potential in the future. Regardless of the reason, after an owner has decided to sell it is in everyone’s best interests to ensure the asset is desirable to a potential buyer. Bringing you’re A-game every day and encouraging your team to do the same ensures article by jenna m. schneider that you and your team are reflecting positively in the eyes of a potential buyer, and keeps you as marketable as possible. Treat every tour as an on-the-spot job interview – you never know who’s scoping the on-site staff, and it’s not uncommon for prospective buyers to get a feel for the site team via secret shopping. It’s a rare occasion that a potential buyer has an entire team of employees just waiting around on standby to jump in and start running a newly acquired property – so chances are they will be looking to the staff on-site to remain in their positions after the sale closes… If the existing team is performing well. “We’ve decided to list the property.”

NOW WHAT?

A very real, and feared sentence in the Property Management world. There is always a chance that your owner may make the tough decision to sell. Though the human brain automatically deters to negative implications when learning of an asset sale, this is not something to be discouraged by and can conversely become an exciting, and rewarding experience.

“So much extra work. What’s in it for me?” You and your team are about to take on a LOT of additional work. If your employer does not initiate CONTINUED ON PAGE 31

VendorGuideUSA.com

“But what happens to my job?” ...is typically the first thing those in the field ask. Disclosing the decision to take the property to market can create a lot of uncertainty amongst the site team. So much so that a lot of times, owners decide to keep the decision under wraps until an offer is presented. If you’re lucky enough to work for a company that is both transparent from the beginning, and invites you to be a part of the process, you’re already one step ahead in turning this news into a major career win.

“But what about all the ‘what if’ thoughts?” Do not give yourself anxiety over this process. Stay calm, and keep repeating the positives. You’ve already put a ton of work in to get your property running like a well-oiled machine. Break the negative thinking and do not lose momentum. There’s always a chance the property doesn’t sell, and your owner ends up retaining the asset, however you’ll need to dig deep – find your inner push to outperform where you’ve performed in the past. Be open minded and be prepared to impress. Your employer is counting on you to dazzle potential buyers with solid performance, and tons of income opportunities that will make the property appear to be a slam dunk – and if you’re truly putting in the work, it will be!

VendorGuideUSA.com

EXTERIORS

VendorGuideUSA.com

EXTERIOR RESTORATION

Delivering comprehensive, cost-effective,

NET-ZERO ENERGY SOLUTIONS FOR MULTIFAMILY HOUSING l

Conserve energy with LED lighting and controls

Make energy with roof-top solar PV systems

Improve image and safety with LED exterior lighting and security systems

Tackle tough electrical maintenance problems

Update signage with efficient LED technology

Electric vehicle charging stations

energy efficient solutions to today’s facility management challenges

FACILITY ENERGY SOLUTIONS

Go Green Technologies

FINANCIAL BENEFITS OF NET-ZERO BUILDINGS l Capitalize on current solar tax incentives and LED rebates l Hedge against future energy price increases l Lower total cost of building ownership l Increased appeal to environmentally conscious tenants l Higher resale value as potential owners are seeking more zero-energy buildings than are available in the market today

Recent Lighting Retrofit at Bridgewater Lofts

For Your Free Lighting and Solar Audit 612.385.7684 • Info@GoGreenTechnologies.com • GoGreenTechnologies.com

VendorGuideUSA.com

CALL US TODAY!

FINANCIAL PLANNING

When it comes to your to-do list, put your future first. To find out how to get your financial goals on track, contact your Edward Jones financial advisor today.

Matt Wojick

Financial Advisor

www.edwardjones.com

Member SIPC

FAP-1966D-A

1055 Grand Ave Suite A St Paul, MN 55105 651-221-9898

NEED A NEW WEBSITE? STARTING AT $199/MONTH

Does the upfront costs associated with getting a newly designed website make you want to run the other way? Great news, Artbox Creative Studios and Planet Media have teamed up to help businesses like yours get a new website designed, launched and hosted for an affordable monthly investment.

Website Design & Development Starting at:

199

VendorGuideUSA.com

/month*

• Custom and Semi-Custom Website Designs

• Video Integration

• Responsive Website

• SSL Certificate Included

• Customizable Form • Free Stock Photos

• Monthly Hosting Included • Daily Backups Included

• And More Advertising. Design. Solutions.

Contact Scott Holgate // phone: 952.460.1916 // email: Scott@PmcAds.com

FIRE RESTORATION

Even if you hope it never happens to you... Arenâ&#x20AC;&#x2122;t you glad you know someone who can help you if it does? LOYEAR DISASTER RESTORATION HAS BEEN HELPING PEOPLE FOR OVER 70 YEARS

For more information, visit LoyearDisasterRestoration.com, or call 952-831-0777

VendorGuideUSA.com

FIRE | WATER | MOLD | CARPET CLEANING | 24 / 7 / 365

FIRE RESTORATION

FIRE

•

WATER

•

STORM

•

REMODELING

763.545.FIRE f i r e r e p a i r. c o m Our Services Include: • • • • • • •

Emergency Restoration Fire Damage Restoration Water Damage Restoration Storm Damage Restoration Vandalism Damage Restoration Wood Rot Restoration Ice Damage Restoration

24/7 EMERGENCY RESPONSE

VendorGuideUSA.com

CONTINUED FROM PAGE 18

can do it online.”

What happens when we don’t ask? What does your prospect do?

Asking for the commitment: “Would you like to apply for this home today? You can use our leasing tablet and submit the application and fees online right now.”

Well, think of me standing in that car dealership, looking very confused as the salesperson walked away without asking for my business.

Now is a great time to do a leasing check-up. Are all prospects being asked for their commitment? If there’s no direct question involved, we aren’t asking for the business, and it’s not enough to softball with questions like “What do you think?” or “How are you feeling?” There’s a BIG difference here: these questions take a temperature and set up the direct ask. You’re priming the customer to be asked for their business, but you haven’t actually asked for it. These questions tell you the answer you can likely expect when you DO directly ask for the business, and prepare you for what happens afterwards.

I’m the customer. I’m the one looking to spend money on this product. I’ve made my interest plain. I have done my job. And I don’t feel like my business is wanted.

More than ever, our prospective residents aren’t just looking at product, they’re looking at living experience. Are the people here nice? When I need something, will they take care of me? Do I have confidence that I’m valued as more than a rent check? The direct ask says yes: you’re more than a rent check. We want you to live here. Come be a member of the club. You are invited.

And this time, I was asked for my business.

Did I run after them saying I wanted to buy the car? Of course not. I got back on Google. I found another dealership. I went there, and I found another salesperson, and I took another test drive.

“Are you ready to go ahead and get started today?” Why yes. Yes, I am. And that salesperson got the commission on that brand-new car…that the first person would have gotten, if only they’d asked.

you’ll be floored

BY BIG BOB’S

Big Bob’s Flooring Outlet is part of a nationwide buying group which caters to the needs of retail, multifamily, and commercial clients alike. Their great size gives them correspondingly great buying power, both in terms of the flooring they offer and the labor required to install it well. Big Bob’s customers take great value from this, as the lesser costs they enjoy as the result of working with so substantial a company lets them invest more into other aspects of their businesses. The peace of mind that comes from working with real professionals is hard to overvalue as well. The Twin Cities’ own Big Bob’s is owned by Jack Zezza, a career floor installer who opened his franchise back in 1998. Jack and his store’s four employees share 160 years worth of combined experience between them, so they can provide invaluable support during your next flooring project however considerable your knowledge of flooring might be. Big Bob’s keeps a wide inventory onsite, so you need never commit to flooring that you have not first personally ascertained the quality of.

Big Bob’s installers’ professionalism will preserve the tone of the properties they are called upon to work at. Leaving no mess behind them, being courteous to tenants, showing up on time, and above all doing quality work -- these are the traits which make a Big Bob’s installer so unique in this day and age. No matter their business, a property owner understands that work like flooring installation can seriously harm their bottom line if not tended to quickly. Big Bob’s exceptional turnaround time is therefore another facet of the substantial value that they offer. If their client’s is a commercial property, Big Bob’s streamlined process ensures that work is performed and completed outside of business hours when office staff won’t be inconvenienced. If it is multi-housing, Big Bob’s can be counted upon to replace a unit’s flooring before the new tenant begins to move in their furniture -- within 24

hours, if necessary. Several of Big Bob’s clients manage larger apartment buildings, and have provided their units’ measurements beforehand. In these cases Big Bob’s installers arrive with precut flooring, even further lessening the amount of time they have to spend onsite. Whether you manage several buildings, or have just bought your first investment property and wish to count on the opinion of a consummate professional for your new flooring needs, then you need only place your business in the hands of the experts at Big Bob’s. Jack and his people are standing by to demonstrate how they present value like no other flooring supplier in the country can. Please visit Big Bob’s Flooring Outlet at 1023 East Moore Lake Drive in Fridley to learn more about what they can do for you. You may also call (763) 574-2545 or visit bigbobsmn.com.

VendorGuideUSA.com

Big Bob’s works with the country’s largest flooring manufacturers: Shaw Floors, Engineered Floors, and Mohawk Flooring. By partnering with these select few operations Big Bob’s is able to purchase flooring for lower prices, and further ensure that they can supply any type of flooring their customers might require, whether that would be carpet, hardwood, laminate, tile, vinyl, or luxury vinyl tile.

Big Bob’s great size further enables them to vet and engage only the most qualified installers. The amount of business that working for Big Bob’s guarantees means these installers dearly value every job they’re sent to accomplish. If you have ever had to wrangle contractors during a one-off project, then you understand just how precious such loyalty can be.

INTERVIEW & ARTICLE BY DAVID SCHELLER

FLOORING/CARPET

At Big Bob’s Flooring Outlet WE really DO IT ALL. Multi-Family, Commercial, Residential

Carpet Hardwood Laminate Ceramic Vinyl & Vinyl Planking Painting Cabinets Countertops Carpet Cleaning Call Big Bob’s today for your free, no obligation consult.

VendorGuideUSA.com

(763) 574-2545

Fax: (763) 574-2556 Email: bigbobsmpls@comcast.net www.bigbobsmn.com 1023 East Moore Lake Drive Fridley, MN 55432

Over 160 Years Combined Experience

Window & Door Needs

browse our online catalog

EmpireDoorAndGlass.com

Windows & Doors Repairs or Replacement • Entry Door Systems • Storm Doors • Weather-Stripping • Mirrored Closet Doors • Aluminum Entries • Steel Doors & Frames • Closet Doors • Interior Hollow Core Doors • Fire Doors • Sliding Patio Doors • New Windows • Window & Door Hardware

*Continuous Hinge

GLASS/DOORS

One Call for all Your

Screen Services • New Window Screens • Patio Screen Doors • Rescreening • Repairs Replacement Glass • Window Glass • Insulated Glass • Patio Glass • Laminated Glass • Tempered Glass • Mirrors

Empire Door & Glass Contact Information 3415 E. 27th St. Minneapolis phone: 612-729-4003

email: Sales@EmpireDoorAndGlass.com

CONTINUED FROM PAGE 21

employed at a different location after the sale, that is great – however it’s important that you have these discussions on behalf of your team, as many employees are reluctant to speak up during uncertain times. In the course of ones’ career in Property Management, it’s entirely possible to never experience what I call “Marketable Wins”. Some examples include being part of a lease-up, working in a new construction building or on a major value-add project, or of course, assisting with an asset sale. Anytime we are challenged with tasks outside of normal industry operations, we’re given opportunities to boost our career credibility. Those that have experienced these ‘few-andfar-between’ experiences are significantly more marketable than their peers. The most important thing you can do once you learn your property is going to market is keep your mindset positive. You have the ability to make some major career wins in the process. Cheers to future success!

VendorGuideUSA.com

a discussion with you about compensation for your added responsibility, do not be afraid to speak up. The boots on the ground have the greatest knowledge of the daily operations and are the most beneficial to have during a listing and transition process. It is in your owners’ best interest that you stay on-board through the entire process – utilize this leverage. You should be compensated for your efforts to seal the deal. Most companies offer a ‘stay bonus’ to employees who commit to staying on-board and engaged through the sale process. Sometimes employers will even pay the stay bonuses if the sale never goes through – compensating for the effort, not the result. Another item to discuss would be severance. Some companies decide to offer employees severance offerings for those who stay committed through the sale, but part ways after closing. If your employer has expressed interest in keeping you

ON THE ROOF

with Walker Roofing

INTERVIEW & ARTICLE BY DAVID SCHELLER

A successful business owner is the hardest kind of customer to please. They won’t be moved by flashy gimmicks or empty promises, because at the end of the day they know it’s only honest and high quality work that deserves anyone’s business -- especially their own. Stacy Reese understands this perfectly, which is why she keeps Walker Roofing poised to deliver only the best roofing and other exterior renovation services to Twin Cities area businesses. “Unfortunately, the roofing industry in particular is known for its disreputable contractors,” said Stacy. “In the past too many of our clients have dealt with people who’ve done subpar work, only to find they’ve disappeared when it inevitably needs to be corrected. They’re relieved to see just how dedicated our family owned and operated company stays to our craft. We regularly examine every stage of our process to see where we can create more value, and that has really paid off -- nearly half of our clients have hired us a second time or referred us to one of their acquaintances, which to me is the highest distinction a business owner can win.”

VendorGuideUSA.com

Walker Roofing has grown substantially since Stacy’s father Mike Kohler bought the company in 1963. Having passed all the trials that any small business must endure in order to succeed, they now stand as one of the largest outfits of their type in the state of Minnesota. Their equipment includes two cranes, six dump trucks, and a collection of pickup trucks. Their permanent warehouse stores enough materials that no want of them can ever delay the work they do, and their full-time staff of 25 as well as their cadre of subcontractors know exactly how to implement them.

“Most of our guys have been with us for over a decade,” explained Stacy. “At this point they’ve earned all of our trust, and there’s nothing they can’t do when it comes to roofing, siding, soffits, fascia, chimneys, and gutters. Still, we have a team of supervisors, none of whom have less than 30 years of experience, to go and visit our job sites daily just to make certain everything’s going according to plan. Their up to date knowledge gives our clients great peace of mind if they decide to call in for a status report.” At any given time, about half of Walker Roofing’s projects are commercial ones. In the past they’ve worked for some of the most prestigious clients that a company like theirs could hope to earn. Anyone driving past downtown Minneapolis can see an instance of their work on top of the Wells Fargo Center, and the Better Business Bureau itself hired Walker Roofing to work on their regional headquarters. They have even been called out to job sites as remote as Florida to deal with storm damage there. The value which Walker Roofing represents to a client who must maintain a place of business manifests itself in a number of ways. Their fleet of mobile equipment drastically limits the intrusion they’ll create as they do their work -- if you’ve a parking lot for your customers, that means no loss of business. (If you run a restaurant then Walker Roofing will likely create more business, as roofers aren’t known for their bird-like appetites.) Their streamlined process ensures that they’ll be in and out quickly, further minimizing any intrusion they could create. Their seasoned employees exhibit exemplary

courtesy while on the job, which will preserve the high tone you’ve worked so hard to foster at your place of business. Walker Roofing uses products by GAF, the largest roofing material manufacturer in North America, which presents the additional benefit of the best available warranties that the roofing industry has to offer. Furthermore, their full-time office staff has worked with every insurance provider in the country. Short of making your payments for you, they can handle the entirety of that part of the transaction. After our cold and relatively dry winter, the roof of your place of business may be in greater need of repair or replacement than ever. Such conditions wreak absolute havoc on shingles, causing them to curl, crack, and crumble, and they’re about as friendly to other types of roofing materials as well. Whether you’ve noticed signs of roof trouble or believe you’ve let yours go without repair for long enough, depending on the work of a local company that endeavors to stick around is highly advisable. “I’ve worked at Walker Roofing since I was in high school,” said Stacy. “It’s the only job I’ve ever had, and I couldn’t be prouder to now run my father’s business. I’d like Walker Roofing to keep serving our community forever, and I don’t know how to do that except by treating every job like it’s the most important one we’ll ever do. This is something I want to pass down to my sons one day, so it couldn’t be more important to me.”

VendorGuideUSA.com

Please visit walkerroofing.com to learn more about the great value our preeminent local roofing company can bring to your business.

FRONT COVER - EXTERIORS

PROTECT your

INVESTMENT with

WALKER ROOFING

CELEBRATING

YEARS

ROOFING SIDING GUTTERS WINDOWS FULL EXTERIORS If you are looking for an experienced roofing contractor in the Twin Cities area, you can rely on Walker Roofing to make sure you get the right roof for your property. For over 80 years, we have combined our knowledge, resources and expertise to provide our clients with honest and trustworthy service. Our coverage area includes Minneapolis, St. Paul, the Twin Cities Metro and Western Wisconsin. For those unplanned situations we also offer our excellent 24/7

VendorGuideUSA.com

emergency service. We will be there when you need us the most.

Weâ&#x20AC;&#x2122;ve got you covered! 24/7 Emergency Services Free Professional Inspections & Estimates 612.729.2325

651.251.0910

WalkerRoofing.com

FRONT COVER - EXTERIORS

VendorGuideUSA.com

INDOOR ADVERTISING

HAVE YOU WANTED TO MARKET YOUR BUSINESS ON A BILLBOARD BUT COULDN’T AFFORD TO?

NOW, YOU CAN!

GRANITE CITY APARTMENTS CALL 1-888-474-4506 for

The LUXURY you want & Deserve

3907 65TH AVE. N | BROOKLYN CENTER, MN

DECEMBER 2018

BISMARCK/MANDAN/LINCOLN

> YOUR AD HERE = APARTMENTS LEASED

Eagan 1270 Promenade Place Eagan 651-452-8442 1270 Promenade Place 651-452-8442

Eagan 1270 Promenade Place 651-452-8442

SAVE SAVE

FREE LENSES FREE FORLENSES KIDS FOR KIDS

% 40 40%OFF OFF SAVE

On average, more than 2000 people a day visit any given Cub Foods store. That’s approximately 60,000 people a month!

purchase (frame & lenses). Cannot be combined with any vision care or insurance Bismarck ee age 8/26/2017. plans/benefits. Valid prescription required. Excludes some frame brands including Maui WITH COMPLETE PAIR PURCHASE 8/26/2017.

2700university.com 612.213.3904

Valid only at Listed Locations

FREE LENSES FOR , ND | s KIDS P 4

Maple Grove 13195 Weaver Lake Rd. 763-420-5112

2ND PAIR PURCHASE 2ND PURCHASE Valid PAIR only at Listed Locations

WITH COMPLETE PAIR PURCHASE WITH COMPLETE PAIR PURCHASE

Valid for ages 18 and younger. Free single vision polycarbonate lenses with complete pair purchase (frame & lenses). Cannot be combined with any vision care or insurance plans/benefits. Excludes some frame brands Valid for ages 18Valid and prescription younger. Freerequired. single vision polycarbonate lenses withincluding completeMaui pair

Maple Grove 13195 Weaver Lake Rd. Maple Grove 763-420-5112 13195 Weaver Lake Rd. 763-420-5112

OFF

Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717 Valid only at Listed Locations

2ND PAIR PURCHASE

PG.4

locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717

Valid for ages 18 and younger. Free single vision polycarbonate lenses with complete pair purchase (frame & lenses). Cannot be combined with any vision care or insurance plans/benefits. Valid prescription required. Excludes some frame brands including Maui

8/26/2017. locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717

DECEMBER 2018

TWIN CITIES METRO

Eagan Eagan 1270 Promenade Place 1270 Promenade Place 651-452-8442 651-452-8442

FARGO | MOORHEAD | WEST FARGO

Maple Grove Maple 13195Grove Weaver Lake Rd. 13195 Weaver Lake Rd. 763-420-5112 763-420-5112

HOLIDAY ENTERTAINMENT Andes Tower Hills

Eagan 1270 Promenade Place 651-452-8442

SAVE SAVE

PAGE 6

OFF 40%%OFF

Reindeer Ranch

Maple Grove 13195 Weaver Lake Rd. 763-420-5112

PAGE 8

2ND PAIR PAIRPURCHASE PURCHASE 2ND

Karen’s Kuchens

Validonly onlyat atListed ListedLocations Locations Valid

BIRCHWOODAPTSMN.COM

SAVE

details. Offer ends 4/8/17.SDL0717 details. Offer ends 4/8/17. 7/31/17

PAGE 12

763-494-5627

Santa Morgan

PG. 4

Save 40% 40% off off 2nd 2ndpair pairpurchase purchase(frames (framesand andlenses) lenses)ofofeyeglasses eyeglasses sunglasses. Save oror RxRx sunglasses. Both frame frame and and lenses lenses purchase purchaserequired. required.Both Bothpairs pairsmust mustbebepurchased purchased same Both at at same time. including Maui Jim. Can bebe time. Valid Valid prescription prescriptionrequired. required.Excludes Excludescertain certainframes frames including Maui Jim. Can used oror plans. Not valid with used in in conjunction conjunctionwith withsome somevision visioncare, care,insurance insurancebenefits benefits plans. Not valid with store store offers offers or or discounts, discounts, previous previous purchases, purchases, readers readersorornon-prescription non-prescription sunglasses. toto lenses. Valid at at sunglasses. Discount Discount off offtag tagprices. prices.Taxes Taxesextra. extra.Savings Savingsapplied applied lenses. Valid locations apply. See store forfor locations listed. listed. Void Void where whereprohibited. prohibited.Some Somerestrictions restrictionsmay may apply. See store details. 4/8/17. US012 SDL0717 7/31/17 details. ©2016. ©2016.Pearle PearleVision. Vision.All AllRights RightsReserved. Reserved.Offer Offerends ends 4/8/17. US012

PAGE 18

OFF

(Local) Music & Events

AndesTowerHills.com | pg. 6

PAGE 20

2ND PAIR PURCHASE Valid only at Listed Locations

details. Offer ends 4/8/17.

VendorGuideUSA.com

CALL TODAY AND START SEEING RESULTS!

888.828.7934 | arvigmedia.com ©Arvig 2019

Save 40% off 2nd pair purchase (frames and lenses) of eyeglasses or Rx sunglasses. Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with store offers or discounts, previous purchases, readers or non-prescription sunglasses. Discount off tag prices. Taxes extra. Savings applied to lenses. Valid at locations listed. Void where prohibited. Some restrictions may apply. See store for details. ©2016. Pearle Vision. All Rights Reserved. Offer ends 4/8/17. US012

TWIN CITIES METRO

Eagan Eagan 1270 Promenade Place 1270 Promenade Place 651-452-8442 651-452-8442

Eagan 1270 Promenade Place 651-452-8442

SAVE SAVE

Maple Grove Maple 13195Grove Weaver Lake Rd. 13195 Weaver Lake Rd. 763-420-5112 763-420-5112

OFF 40%%OFF

Maple Grove 13195 Weaver Lake Rd. 763-420-5112

2ND PAIR PAIRPURCHASE PURCHASE 2ND Validonly onlyat atListed ListedLocations Locations Valid

SAVE

40%OFF

Save 40% 40% off off 2nd 2ndpair pairpurchase purchase(frames (framesand andlenses) lenses)ofofeyeglasses eyeglasses sunglasses. Save oror RxRx sunglasses. Both frame frame and and lenses lenses purchase purchaserequired. required.Both Bothpairs pairsmust mustbebepurchased purchased same Both at at same time. including Maui Jim. Can bebe time. Valid Valid prescription prescriptionrequired. required.Excludes Excludescertain certainframes frames including Maui Jim. Can used oror plans. Not valid with used in in conjunction conjunctionwith withsome somevision visioncare, care,insurance insurancebenefits benefits plans. Not valid with store store offers offers or or discounts, discounts, previous previous purchases, purchases, readers readersorornon-prescription non-prescription sunglasses. toto lenses. Valid at at sunglasses. Discount Discount off offtag tagprices. prices.Taxes Taxesextra. extra.Savings Savingsapplied applied lenses. Valid locations apply. See store forfor locations listed. listed. Void Void where whereprohibited. prohibited.Some Somerestrictions restrictionsmay may apply. See store details. 4/8/17. details. ©2016. ©2016.Pearle PearleVision. Vision.All AllRights RightsReserved. Reserved.Offer Offerends ends 4/8/17. US012 5/8/17US012

NORDIC WARE FACTORY STORE . 4925 COUNTY RD 25 / HIGHWAY 7, details. Offer ends 4/8/17. ST.Offer LOUIS PARK, MN 55416 details. ends 4/8/17. 5/8/17 HOURS: MON-SAT 1OAM-5PM . WWW.NORDICWARE.COM

A PREMIER PROPERTY BY DORAN | PG. 4

2ND PAIR PURCHASE Valid only at Listed Locations

ShopDine,Live Cover2.indd 1

details. Offer ends 4/8/17.

3/15/17 12:11 PM

Media

INSURANCE

All your insurance needs under one roof. Combine and save. Let’s talk.

Jordan Radel STATE FARM® INSURANCE AGENT 651-452-1171 www.JordanRadel.com 1570 Century Pt, Suite 100 Eagan, MN 55121-1927

Auto • Home • Renters • Life • Commercial • and More!

> BROADBAND INTERNET

INTERNET PROVIDER

BRING FIBER OPTIC INTERNET TO YOUR BUILDING

> ADD MORE VALUE TO YOUR BUILDING’S PORTFOLIO Future-proof your Building

Retail Rates or Bulk

Capital Investment at NO Cost to the Property

Gig Internet

Plug and Play Setup with Instant Activation

Increase Resale Value

Minnesota-based Company

Competitive Broadband Options

MARKETABILITY. UNMATCHED PERKS. LOCAL SERVICE. 612.900.1900 | MultiWav.Arvig.com

VendorGuideUSA.com

INTERACTIVE VOICE RESPONSE

“Best emergency answering service we’ve ever had!” – CallAssist 24/7 Customer

A modern solution to call management

• Easiest On-Call Scheduler around

• Real-time notifications during office hours

• Set as many backups as you need

• Make schedule updates, set resident alerts, and more from your phone!

• Request photo of maintenance issue with easy-to-navigate link • Maintenance Tech photo sent to resident

VendorGuideUSA.com

• One batched email detailing after-hours calls

• Customizable IVR system directs all your missed calls • No app to download for you or your residents

learn more & request your free demo at

CallAssist247.com or call 952-460-1916

KITCHENS & BATHS

KITCHEN & BATH Design Remodel Remodel Supply Supply Design

& COUNTERTOP Inspired Design PROFESSIONALS Competitively Priced Licensed Installation Inspired Supplier Design Qualified Competitively Priced Women Owned

CABINET

Licensed Installation Qualified Supplier Cabinets & Countertops Women Owned Door & Drawer Fronts

E XPERTS I N R EPLACING :

MAKE AN APPOINTMENT TO VISIT OUR SHOWROOM

612.823.0022

www.satoreekb.com 612.823.0022 www.satoreekb.com

{ HERE { YOUR AD

VendorGuideUSA.com

952.460.1916

MAINTENANCE

BUILDING MAINTENANCE MANAGEMENT

A FULL SERVICE

P R O P E R T Y M A I N T E N A N C E C O M PA N Y

ONE CALL TO BMM DOES IT ALL

SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

SINCE SERVICES WE PROVIDE GENERAL FACILITY MAINTENANCE PREVENTATIVE MAINTENANCE PLUMBING

VendorGuideUSA.com

ELECTRICAL

PAINTING TILE REPAIR & REPLACEMENT LED LIGHTING RETRO FITS

1987

REAC INSPECTIONS

• COST EFFECTIVE PERMANENT MAINTENANCE

APARTMENT UPGRADES

• BMM provides Full & Part-Time maintenance services throughout Minnesota.

CONCRETE WORK DECK REPAIR HVAC A/C START UPS DRYER VENT CLEANING * MAGIC-PAK SERVICE Regular Service Extends Life Saving You Thousands!

• Our staff are licensed boiler engineers and experienced in all aspects of building maintenance. • We also provide temporary maintenance to fill in during a hiring process, staff vacations and sick leave. We can also assist your maintenance staff with large projects.

763.541.4886

BuildingMaintenanceManagement.com Sales@BMM-Pro.com

MARKETING

“

Planet Media is a proven resource for high-quality marketing materials, market intelligence and direct access to owners and managers of multi-family and commercial properties through their

Vendor Guide publications. We appreciate having a single source for this broad range of deliverables because they understand our business which allows them to recommend the most appropriate marketing products that meet our needs. The Planet Media team is highly responsive and their prices are very, very competitive. I recommend Planet Media to any company seeking a “partner” to support their organization’s marketing needs.

LEE

STAGNI

Director, Strategy and Administration Apadana, LLC

PMCAds.com Info@PMCAds.com 9 5 2 . 4 6 0 .1 9 1 6 • Marketing Materials • Commercial Property Vendor Guide Magazine • Multi-Family Property Vendor Guide Magazine •

VendorGuideUSA.com

Advertising. Design. Solutions.

A PROPERTY MANAGER’S BEST FRIEND

INTERVIEW AND ARTICLE BY DAVID SCHELLER

When Chad Lange founded Satin Touch just over a decade ago, it was only to supplement his income as a leasing agent in the multi-family industry. The little bit of painting, cleaning, light maintenance, and repair his operation offered to investment property managers throughout the Twin Cities proved to be a nice income supplement, netting Chad an extra $200 to $300 per month. Chad kept the business going at a slow boil until he lost his leasing position when the property he was working at sold, at which point he reckoned it was time to untether the dog and see just how much he was capable of doing. “What I found out was nothing short of a blessing from God,” said Chad. “Satin Touch is now a multimillion-dollar business.”

VendorGuideUSA.com

Satin Touch provides virtually any service that a property manager could need. Whether that might be simple or very involved painting, complete floor to ceiling scouring in anticipation of a new tenant’s arrival, or repair of any mechanical unit capable of aging or malfunctioning, righting the situation is as simple as making a call to Satin Touch. What’s more, with the contractor’s license Chad got for his operation last year, he and his talented workers are able to go so far as demolishing and building walls and remodeling spaces altogether, whether they are inside of multifamily, residential, or commercial spaces. No matter the type or class of property that Satin Touch is called to, and regardless of the scope of work needed, Chad’s uncompromising appreciation for quality work demands that the project is carried out to perfection.

Satin Touch is a one stop shop in full, which benefits their clients in several ways. Having only one shoulder to tap on for a multifaceted project means that you never have to orchestrate multiple vendors, a task which borders on impossible when a deadline looms closely overhead. In other circumstances, the first vendor to enter your property may not feel compelled to point out a problem that had better be addressed sooner rather than later. Satin Touch’s workers will communicate that problem’s urgency

to the right people in their organization so that it can be remedied. Satin Touch does not compartmentalize their work -- if a project’s schedule demands that newly revealed holes in the wall be mended at the same time the carpet needs to be cleaned, their specialists’ time on site can easily overlap. Furthermore, having all of a project’s work reflected on a single purchase order rather than several, even if it is spread out across multiple units, makes the project manager’s bookkeeping duties profoundly more straightforward. The totality of Satin Touch’s approach to property maintenance and repair stems from their owner’s distaste for telling his clients that he is unable to provide any service which they might request. Even in the off chance that a property manager should ask for something that Satin Touch doesn’t have the experience or equipment to do well, they’ll engage the right hands for the job and continue as the sole point of contact for the project. The immediacy with which they are available is impressive as well -- Chad is especially proud to have had the title of “scheduling guru” awarded to Satin Touch in a client’s recent BBB review. Managing a property requires consideration of countless moving parts, and forgetting about one of them should not carry a hefty penalty. With Satin Touch having the correct people to tend to matters, scheduling the fix of a newly discovered problem presents peace of mind that property managers rarely get to enjoy. “I’ve learned that value isn’t necessarily what I determine it to be,” said Chad. “Its definition is only up to the customer. To them, that might be the quality of work that we provide, the variety of services that we represent, or just how quickly we are able to get things done. I want Satin Touch to be whatever the client values, and uncompromising excellence in every aspect of what we do is the only way to fit so broad a category. It is hard work, but I could not love what we do more.” Whether you have a unit that was left in a state which you could not possibly have anticipated and want it move-in ready yesterday, an office that needs to be made pristine overnight, or any other need that could only be addressed with tools and the folks who know how to use them, Satin Touch is your go-to friend in the business. Visit satintouch.us to learn more about them and engage their panoply of services today.

BEFORE & AFTER BATH REHAB FROM FIRE

PAINTING/REHABS

ALL YOUR MULTI-FAMILY NEEDS FILLED UNDER ONE ROOF

satintouch

License BC748997

612.388.7275 Scheduling@SatinTouch.us SatinTouch.us

VendorGuideUSA.com

Homes Reinvented

PAINTING

where quality comes first 3-time madacs award winner a lead-certified renovator full time employees - not subcontractors

more competitive pricing across a complete range of services

Elliottâ&#x20AC;&#x2122;s painting & decorating

one company, one solid & consistent relationship

interior work

simplified bidding & scheduling process

this is all we do & we do it well.

complete customer satisfaction

we do all kinds of interior work, from painting walls & ceilings to more complex painting of wall & ceiling textures. we can handle all of your drywalling & wallpapering needs. if you need it painted, textured or papered, we can do it!

www.elliottspainting.com

952-646-2500

PAINTING

763-551-1922 www.hokrpainting.com office@hokrpainting.com

1979

Specializing in Multi-Housing CoMMunities sinCe

Free Estimates!

* common areas * exterior painting

H2o & Mold treAtMent

drywAll rePAir

niCotine dAMAge rePAir

wAll PAPer reMovAl

wAll & Ceiling textures

CoMMon AreAs

turnover PAinting

VendorGuideUSA.com

turnover painting

100% SATISFACTION GUARANTEED color consulting

convenient payment options available!

PEST CONTROL VendorGuideUSA.com

advertise in 952.460.1916 vendorguideusa.com

→

put your best foot forward

PLAYGROUND EQUIPMENT VendorGuideUSA.com 46

AFFORDABLE TURN KEY COMMERCIAL GRADE PLAYGROUNDS & RUBBER SURFACING FOR ALL APPLICATIONS

Playground Accompaniments:

PLAYGROUND EQUIPMENT

APARTMENTS • DAYCARES • SCHOOLS • CHURCHES • & MORE!

EXCLUSIVE VENDOR GUIDE OFFERS FROM RAINBOW PLAY SYSTEMS

50% OFF

PLAY EQUIPMENT

FREE ON-SITE CONSULTATION

UP TO 45% OFF

EXTRA 10% OFF

PLAY EQUIPMENT

RUBBER MULCH OR RUBBER BORDERS

3 Super Store Locations!

Bloomington, St. Cloud, Sioux Falls

RainbowPlayMidwest.com

1-800-RAINBOW

VendorGuideUSA.com

DELIVERY & INSTALLATION

RAINBOW PLAY SYSTEMS

PROJECTS

YOUR GO-TO FOR

FACILITY PROJECTS

Call Today For a Free Estimate BMM will work with your budget and get the job done!

YOUR GO-TO FOR

763-541-4886

OUR SERVICES INCLUDE:

FACILITY PROJECTS

- Unit Remodels and Upgrades - Painting - Deck Repair and Replacement - LED Lighting - Flooring

- HVAC and Electrical - Roofing - Windows - Siding - Gutters

- And So Much More...

WE MAKE SURE YOUR PROJECT IS DONE ON TIME AND WITHIN BUDGET

Call NO TodayJOB For aTOO Free BIG Estimate OR

sales@bmm-pro.com | BuildingMaintenanceManagement.com

763-541-4886 - HVAC and Electrical OUR SERVICES INCLUDE: ONE-STOP-SHOP - Unit Remodels and Upgrades - Painting - Deck Repair and Replacement

VendorGuideUSA.com

- LED Lighting - Flooring

BEFORE

YOUR

RENOVATION

BMM will work with your budget and get the job done!

TOO SMALL

- Roofing - Windows - Siding - Gutters - And So Much More...

AFTER

WE MAKE SURE YOUR PROJECT IS DONE ON TIME AND WITHIN BUDGET

sales@bmm-pro.com | BuildingMaintenanceManagement.com

NO JOB TOO BIG OR TOO SMALL

sales@bmm-pro.com | BuildingMaintenanceManagement.com

ou t

ee d to get the wor

MULTI-FAMILY VENDORS: Do you service Commercial Properties?

CALL TODAY TO RESERVE YOUR AD SPACE IN: COMMERCIAL PROPERTY

SUMMER/FALL 2019

Professional Services & Suppliers

PMCAds.com Info@PMCAds.com

VendorGuideUSA.com

9 5 2 . 4 6 0 .1 9 1 6

Advertising. Design. Solutions.

Renovation Systems

first began serving the Twin Cities area’s multi-family housing industry in 1996. Initially focusing on flooring installation, the Plymouth-based enterprise would grow to add carpet cleaning, refinishing, restoration, and enhancements to the suite of services that they offer. Now in their third decade of business, there is quite simply no other operation in our area that can do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

STANDING ON

Flooring remains the foundation of Renovation Systems’ work. As they partner with Mohawk Flooring, Engineered Floors, and Shaw Floors, known in the industry as “The Big Three,” Renovation Systems is able to provide the ideal flooring to suit any need an apartment building WITH RENOVATION SYSTEMS might have. Renovation Systems is further backed by Shaw Total Care, and is one of their approved vendors. interview & article by david scheller Because of their knowledge, attention to detail, and leadership in carpet cleaning, Renovation Systems is Shaw Industries’ first carpet cleaning partner in their national program. Theirs is no cursory understanding of their materials’ capabilities -- Renovation Systems employs Professional Testing Lab, the same outfit which The Big Three engage to test their products, so that they can know exactly how each type of flooring they offer weathers under the conditions heavy usage will subject them to. This knowledge is of inestimable value to Renovation Systems’ clients, and it’s freely available to them. Renovation Systems has streamlined flooring installation to a fare-thee-well. Their enormous warehouse means that no deficit of product could ever stymie their work, and that they measure their clients’ units beforehand means they can be called upon to replace an entire apartment’s flooring with pre-cut materials in fewer than 24 hours. Renovation Systems’ proprietary software has optimized their production to the point where they can judiciously cut from rolls so as to virtually eliminate waste. Their resultant lowered operating costs convey measurable savings to their clients, and their ability to do same day installations is unparalleled by any one of their competitors -- a unit need not go untenanted for even one day! Renovation Systems further enables their clients to prorate their flooring. If a carpet had been planned to last for five years and a tenant necessitated its replacement in only one, said tenant can get stuck with the bill for the remaining four. Renovation Systems opened their carpet cleaning division in 2003. Before then no company like theirs offered the service, which in hindsight is unintuitive given that flooring installation ought to be the last step of any renovation project. Renovation Systems’ powerful trucks ensure that hot water extraction is never undertaken with water cooler than 140°, a feat made no simpler by Minnesota’s inhospitable climate. Whereas weighing the merits of cleaning a carpet versus replacing it once required heavy consideration, Renovation Systems has rendered that debate moot: If their client is in any way unsatisfied with the result of a cleaning, Renovation Systems will credit the full amount of the work toward the installation of new carpeting. If flooring installation and cleaning were the extent of Renovation Systems’ services, they would

VendorGuideUSA.com

excellence

CONTINUED ON PAGE 55

RENOVATION

Flooring | Carpet Cleaning | Reenishing Unit Upgrades | Emergency Restoration

Quality and Service that will oor you!

VendorGuideUSA.com 51

ROOFING

MN License #CR001050

VendorGuideUSA.com

Just Say Sela

Rooﬁng Siding Windows Gutters 3 & 4 Seasons Porches Hail Claim & Storm Damage Restoration Specialists

Our work is backed by industry-leading workmanship and manufacturer warranties which give you peace of mind long after we've completed your town home, condominium or commercial project. We specialize in insurance claims for multi-family projects.

OVER 135,000 SATISFIED CLIENTS… AND COUNTING.

ROOFING

Your Multi-family, Commercial, Residential Rooﬁng & Exterior Solutions Company.

Since 1982, Sela Rooﬁng exempliﬁes

BEST QUALITY INTEGRITY SERVICE AND VALUE. MN License #CR001050

As a member of the Better Business Bureau, and proud holder of the BBB’s best overall rating, you can trust Sela to help you protect the investment you’ve made in your home!

VendorGuideUSA.com

Free Estimates - Call! Mpls: 612-424-5179 St Paul: 651-237-5274 www.selaroofing.com

ROOFING

FIRE & WATER RESTORATION

WE KNOW MULTI-FAMILY PROPERTIES For nearly 25 years, Langerman Exteriors & Remodeling has provided the Twin Cities metro area with exceptional customer ROOFING

service, quality products, and superior workmanship.

• FIRE RESTORATION • WATER RESTORATION WINDOWS

• ROOFING • WINDOWS & DOORS • BUILD OUTS

DOORS

FREE CONSULTATION

763.493.0058

VendorGuideUSA.com 54

CALL US TODAY FOR A

LangermanExteriors.com 8416 Xerxes Ave. N. Brooklyn Park, MN 55444 BUILD OUTS & REMODELING

SIGNS

MONUMENT SIGNS • LEASING SIGNS ADDRESS SIGNS • WAYFINDING SIGNS INTERIOR SIGNS • PARKING SIGNS CUSTOM & IN-STOCK SIGNS

SIGNS 763-210-7747 • elementsinc.com

CONTINUED FROM PAGE 51

still be a key part of any property manager’s business. That they do even more than that makes them truly indispensable. Their master refinishing technicians can take any countertop, bathtub, wall tile, or bathroom partition and make it as good as new again, no matter how severely it has been abused by scrapes and burns.

If you can’t make the trip in person, you can find out more about them at renovationsystems.com. You’ll fast learn how no other operation in our area remotely compares to Renovation Systems.

VendorGuideUSA.com

The process is far more cost-effective than replacing a fixture, and the result is attractive and highly customizable. Renovation Systems also has the technicians and the technology requisite to restore property that has been damaged by flood, fire, storm, and other crises, and they are available to do so 24/7. Renovation Systems is further available to manage any enhancement project, even if it extends beyond the scope of flooring. With dedicated interior designers, project managers, and carpenters on staff, everything above the floor in an apartment unit can be renovated by their team, raising the classification of property by installing the latest trends to attract tenants. Over the course of their years in business they have established trusted relationships with the Twin Cities’ most reputable contractors, and they’re able to give them the

quantity of business that warrants loyalty and wholesale rates. If your renovation project requires the work of electricians, plumbers, painters, or other types of contractors, Renovation Systems will orchestrate the entire thing and provide you with a single informed point of contact throughout it. Any property manager knows that managing a group of contractors can quickly become an exercise in herding cats -- with Renovation Systems, that’s just not so. A visit to Renovation Systems’ headquarters can be very fruitful. There you may consult with their staff about your next project, and as each of them comes from a property management background themselves they’re able to truly understand and empathize with what you hope to accomplish. Their showroom displays the myriad ways they’re able to add value to your property, and there they can display their plans for your upcoming project on a great television screen à la a home renovation show. They’ve even a classroom where they regularly train their clients’ employees on how to more effectively tend to their properties.

WATER RESTORATION

Even if you hope it never happens to you... Arenâ&#x20AC;&#x2122;t you glad you know someone who can help you if it does?

VendorGuideUSA.com

LOYEAR DISASTER RESTORATION HAS BEEN HELPING PEOPLE FOR OVER 70 YEARS

FIRE | WATER | MOLD | CARPET CLEANING | 24 / 7 / 365 For more information, visit LoyearDisasterRestoration.com, or call 952-831-0777

APPLIANCES

CARPET CLEANING

APARTMENT LEASING GUIDE 888-828-7934 ApartmentLeasingGuide.com

ALL, INC. 651-227-6331 Allinc.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

Apartment Leasing Guide simplifies your search for a new home through our approachable and easy to use website apartmentleasingguide. com as well as our print magazine distributed at local cub food stores and 100 additional places around the Minneapolis/St. Paul area. Our goal is to help ease the stress of moving by streamlining the path to your ideal apartment.

The Appliance & Cabinet Destination. We provide products and services for remodeling, new construction, and apartment replacement needs. ALL, Inc. (since 1947) is one of the largest kitchen and bath distributors in the Midwest of GE, Whirlpool, Frigidaire & Amana. Guaranteed next day delivery.

We offer solutions for all of your carpet cleaning needs at a budget-friendly cost. Our courteous staff will provide you with the unmatched quality you desire and deserve.

ADVERTISING

B BATH/KITCHEN RESURFACE/RESTORE

CARPET CLEANING

SENIORS BLUEBOOK 952-476-2841 SeniorsBlueBook.com

SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com

SATIN TOUCH 612-388-7275 SatinTouch.US

Seniors BlueBook offers 35+ years of expertise & a complete marketing package in a 4-part multi-media environment: print, internet, referral line & Discharge Planner Notebook. It is a comprehensive, free publication withover 70 categories of senior housing, home health, community resources and educational articles. Our trusted guide becomes a daily reference tool for seniors, caregivers and professionals.

Since 1979, REPAIR, REFINISH, RESURFACEBATHTUBS, SHOWERS & TILE - porcelain, fiberglass, acrylic, cultured marble and terrazzo. COUNTERTOPS - plastic laminate, cultured marble, granite & marble. Refinish in solid color or stone look. From spot repairs to total refinish. Apply slip resistant to floors. 5 year warranty on refinish. CONVERT tub to walk-in shower or tub.

“AN EYE FOR DETAIL” Satin Touch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

BATH/KITCHEN RESURFACE/RESTORE

CARPET CLEANING

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

TUBFUSION 952-220-2604 TubFusion.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

Bathtub and Tile Refinishing-Regrouting-Recaulking. Nonslip surfaces. Highest quality, 5 year warranty. Multi-housing discounts available. Call Mike Today!

Same day service! Clean or it’s FREE, guaranteed. Online ordering and manageme nt tools. Environmentally friendly.

ANSWERING SERVICES

BATHROOM / SHOWER PANELS

CATERING

TIME COMMUNICATIONS 866-778-2952 TimeCommunications.biz

SURFACEQUEST 952-835-2880 UseRevAquaWalls.com

SMOKIN’ BONEZ 612-382-3735 SmokinBonez.com

Time Communications provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year.

Transform your outdated tile and grout shower walls and create the competitive look you want for a price you can afford during turns and renovations. Tenants love starting their day in a RevAquaWalls shower. Owners benefit from the durability, ease of installation and increased rental income. Stop the endless cycle of refinishing and try RevAquaWalls in your community today.

Smokin’ Bonez offer a variety of services that sure to “meat” your needs. Custom packages and Food Truck Catering are also available to fit any size group or budget. Call us for your next corporate meeting, company picnic or catered event. Leave the work to us and have a Smokin’ Good Time.

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

C CABINETRY/COUNTERTOPS

CONSULTING

SATIN TOUCH 612-388-7275 SatinTouch.us

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

5 STAR CONSULTING 612-940-9133 5StarConsultingUSA.com

American-made cabinets in stock! Drawer fronts, door fronts, countertops and more. Ready to install tomorrow.

Reputation Management. We specialize in helping apartment communities increase their Google review scores. We offer a FREE 30-day trial to prove to you that our system is: simple, easy to use and most importantly effective. What have you got to lose? Call today and mention this ad - for a special bonus and save $50/mth.

VendorGuideUSA.com

APARTMENT REHABS

CLASSIFIEDS

A ADVERTISING

CLASSIFIEDS

D DIGITAL MARKETING

EXTERIORS

FIRE RESTORATION

ADNOMADIC 952-465-6116 Adnomadic.com

MINNESOTA EXTERIORS 763-391-5590 MinnesotaExteriors.com

LINDSTROM RESTORATION 763-545-FIRE FireRepair.com

A laser-focused, Minneapolis-based, clientcentric digital marketing company specializing in the creation, management, and optimization of paid search (Google, Bing, Yahoo) and paid social (Facebook, LinkedIn, Twitter) advertising. Improve your marketing by exploring the objective-specific benefits and powerful data insights associated with digital marketing.

Minnesota Exteriors is the most trusted home improvement company in the Twin Cities. We have won multiple awards for our work over the years including National awards from the Vinyl Siding Institute and local awards including Trillium exterior awards from The Builder’s Association of the Twin Cities. Call 763-391-5590 & request a free estimate!

Fire and Water Damage Restoration Services in Minneapolis, Minnesota, Lindstrom Cleaning & Construction, Inc. has provided exceptional fire and water damage restoration services for homes and commercial buildings in the Minneapolis, Minnesota, area for over 60 years. Whether you have experienced smoke, hail, storm, vandalism, mold, or fire and water damage - we do it all!

DRAIN CLEANING

EXTERIOR RESTORATION

FIRE RESTORATION

ENVIROCLEAN 763-535-9933 EnviroCleanInc.com

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

LOYEAR 800-478-5801

Complete Drain System Clean: Waste lines, floor drains, and pumping of sand traps. Jetting restores pipes and drain system to their original diameter and flow. Pumping sand traps removes sand, oil, hazardous waste.

No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs!

DRAIN CLEANING MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com

VendorGuideUSA.com

Loyear knows that when a fire occurs in your home or business you must act quickly to mitigate your loss. Time is critical when dealing with fire damage. Loyear’s certified experts are ready to clean up the mess, preserve and protect the property, business or home and its contents so that further damage will not occur.

FLOORING/CARPET

GO GREEN TECHNOLOGIES 612-385-7684 GoGreenTechnologies.com

BIG BOB’S FLOORING OUTLET 763-574-2545 BigBobsMN.com

WHEN YOU GO GREEN … YOU CAN MAKE GREEN … with Go Green Technologies. Your single source for LED Lighting, Controls, Rooftop Solar Systems, Security, and much more. Drive down operating costs. Increase your property value. Contact us today for a no-cost lighting or solar system audit.

We specialize in serving management clients with affordable flooring options for apartments, townhouses, condos & other investment properties or new construction projects. From carrying the inventory for business clients to laying the final pieces of tile, we have the expertise & resources to handle projects of any scope & size.

DRYER VENT CLEANING

FINANCIAL PLANNING

FLOORING/CARPET

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

EDWARD JONES • MATT WOJICK 651-221-9898 EdwardJones.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

Dryer Vent System Cleaning: We also offer HVAC services. Improves flow and efficiency of the duct system.

Whether you’re planning for retirement, saving for college for children or grandchildren, or just trying to protect the financial future of the ones you care for the most, we can work together to develop specific strategies to help you achieve your goals. Call me today at 651-221-9898.

Multiple styles in stock. Same day service! Online ordering/management tools. Lifetime warranty.

McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years. Big jobs, small jobs, everything in-between. Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

F FACILITY ENERGY SOLUTIONS

LoyearDisasterRestoration.com

E EMERGENCY RESTORATION

FIRE/FLOOD

G GARAGE CLEANING

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

Rapid response from experienced renovators. Emergency preparedness training available.

Complete Garage Clean: sweep, pressure wash, and scrub of the floors, and pressure wash walls, ceilings, pillars, and pipes. remove oil, residue, slick spots, cobwebs, dirt, salt, and haul debris from site.

INTERNET PROVIDER

MARKETING

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

MULTIWAV 612-900-1900 MultiWav.com

PLANET MEDIA 952-460-1916 PmcAds.com

Clean and sanitize chutes, doors, trash rooms, dumpsters, and compactors. Pre-treatment by foaming degreaser and post-treatment of bacteria-killing enzymes. Removes odors, microorganisms, and residue. Leaves a clean smelling and pleasant environment.

MultiWav is a local Minnesota owned and operated fiber optic internet company currently evaluating Apartments, Condos, Town-home Associations and Neighborhoods to deploy Fiber Optic in the Metro Area, St. Cloud and Rochester. If interested please contact us.

Are you a business owner or in property management and looking to improve your marketing without going over budget? Planet Media can take your marketing above and beyond with our fantastic and affordable marketing materials such as eye-catching yard signs, impressive business cards, and so much more! Call today to get more information from an account executive.

GLASS/DOORS

K KITCHEN & BATHROOM

P PAINTING

EMPIRE DOOR & GLASS CO 612-729-4003 EmpireDoorAndGlass.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

We are the one-stop source for all your glass, windows, doors & hardware. Please feel free to check out our online parts catalog!

Refinish, repair, or replace your tub, cabinets, and countertops. Rapid quality turnaround. 3 year warranty, stylish finishes, cures in 24 hours!

The apartment turn specialists. We provide reliable, fast, and affordable painting for any & all types of projects. We cater to both commercial & residential painting and understand the difference and needs between the two and respond accordingly. We work hard to make sure your painting project is our number one priority!

I INDOOR ADVERTISING

KITCHEN & BATHROOM

PAINTING

ARVIG MEDIA 888-828-7934 ArvigMedia.com

SATOREE KITCHEN & BATH 612-823-0022 SatoreeKB.com

ELLIOTT’S PAINTING & DECORATING 952-646-2500 ElliottsPainting.com

Arvig Media is pleased to unveil its new billboard program. On average, Cub Food stores see 2000+ shoppers a day. That’s 60,000+ impressions a month! Capture your local audience today by reserving the nearest Cub Store(s) to your property. See our display adIndoor Advertising section.

Any design. Any budget. At Satoree Kitchen & Bath we have a combined total of 33 years of experience in kitchen and bathroom design! Our years of experience working with cabinetry, countertops, and related elements combined with a value-focused design, and the perfect materials, will give you the outcome you want.

As a full-service commercial, multi-housing & residential painting company, we handle everything from surface preparation through the final paint requested by our customer. Our capabilities include all wall surface applications, including drywall repairs, taping, patching, interior/exterior painting, staining, texturing, and wallpaper hanging & removal.

INSURANCE

KITCHEN & BATHROOM

PAINTING

STATE FARM • JORDAN RADEL 651-452-1171 JordanRadel.com

SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com

HOKR PAINTING 763-551-1922 HokrPainting.com

Jordan Radel State Farm is proud to represent the #1 Auto & Homeowners Insurer in the U.S. Helping you and earning your business is important to us. Contact us or stop by the office and we’ll help to ensure you’re getting the best value possible, with the coverage you need, and the discounts you deserve!

Since 1979 Repair or Refinish Countertops - plastic laminate, cultured marble, granite & marble. From spot repairs to total refinish. Refinish in solid color or stone look. 5 year warranty on refinish.

Multi-housing specialists for over 30 years. We offer a full line of painting and repair services: high volume & 24-hour turn painting, sheetrock repair, textures, water/nicotine damage repair, exteriors, and more. Count on our reliable, professional, and well-trained staff of employees (*no subcontractors) to get the job done right. 100% satisfaction guaranteed.

INTERACTIVE VOICE RESPONSE

CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call. Call 952-460-1916 for info or to schedule your free demonstration.

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com We provide the services needed to maintain your property, allowing you time to focus on your core business without the headaches of facility issues. Our proactive approach to maintenance and our ability to handle most maintenance problems without calling in trades labor has proven to be extremely cost-effective for clients.

PAINTING SATIN TOUCH 612-388-7275 SatinTouch.us “AN EYE FOR DETAIL” Satin Touch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

VendorGuideUSA.com

CALL ASSIST 952-460-1916 CallAssist247.com

M MAINTENANCE

CLASSIFIEDS

GARBAGE CHUTE CLEANING

CLASSIFIEDS

PEST CONTROL ADAM’S PEST CONTROL 1-800-227-2214 AdamsPestControl.com Adam’s offers a wide variety of exclusion and prevention programs tailored specifically for multi-housing properties, including fixed-priced bed bug programs. Adam’s is a renowned expert in bed bug detection and control, with two specially-trained, NESDCA-certified canine inspection teams and the right combination of heaters and generators to efficiently treat any infestation.

VendorGuideUSA.com

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Apartment remodel services in both vacant and occupied units. No job too big or too small. Preventative maintenance to turnkey remodeling, we do it all.

ROOFING WALKER ROOFING 651-251-0910 WalkerRoofing.com Walker Roofing has built a solid reputation for installing and maintaining only the highest quality roofs. Whether you are looking to install a new shingle or flat roof on your property or just need reliable roof repair services, Walker Roofing of St. Paul is the right roofing contractor for you.

PLAYGROUND EQUIPMENT

RENOVATION

S SIGNS

Rainbow Play Systems 952-884-4040 SwingsetsMinnesota.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ELEMENTS INC 763-210-7747 ElementsInc.com

Rainbow Play Systems has more than 30 years of experience in creating dream swing sets and with more than 100 swing set designs to choose from, it’s easy to see why they’re America’s most trusted brand name.

We will take the work out of managing your apartment community’s signage needs. Elements, Inc. has over 30 years of experience providing signage to the multi-housing Industry. Elements, Inc. will see your project through from concept to completion in a timely & professional manner.

PROJECTS

ROOFING

W WEB DESIGN & DEVELOPMENT

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

ARTBOX + PLANET MEDIA 952-460-1916 PMCAds.com

Does the upfront costs associated with getting a newly designed website make you want to run the other way? Great News! Artbox Creative Studios and Planet Media have teamed up to help businesses like yours get a new website designed, launched and hosted for an affordable monthly investment. Don’t wait any longer; call us today to learn more on how we can have you up and running in no time! 952-460-1916

PUMPING

ROOFING

WINDOWS

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

LANGERMAN 763-493-0058 LangermanExteriors.com

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

Pumping sand traps or other traps removes sand, oil, and other hazardous waste. This promotes a more efficient flow.

Langerman Exteriors & Remodeling is your full-service exterior and remodeling company. Providing a wide range of services for our multihousing customers, we handle everything from a new design and build outs, windows, doors, roofing, fire/water restorations and more. Call us today to learn more or for your free quote.

PUMPING

ROOFING

WATER RESTORATION

MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com

SELA 612-424-5179 SelaRoofing.com

LOYEAR 800-478-5801

BMM is your go-to for managing any projects at your community; no job is too big or too small. We hire and manage or can do the work for unit remodels, painting, deck repairs/replacement, LED lighting, HVAC, electrical and much more. Call BMM today for your free estimate and let us take care of managing your projects while you manage your community.

R RENOVATION

As the most trusted roofing company in Minnesota, Sela Roofing & Remodeling offers a complete, comprehensive services to fit your project - whether it is a condominium complex, apartment building, or a single-family home. Trust our professional craftsmen to do the job right the first time. Give us a call today for your FREE inspection & estimate!

LoyearDisasterRestoration.com When property has suffered water damage, Loyear can dramatically reduce the scope of damage and save thousands of dollars in replacement costs. Loyear will quickly and efficiently return the humidity and moisture levels of any building back to normal. The rapid removal of excess moisture will help avoid permanent damage, which will occur if left untreated.

FIRE RESTORATION

Premium Bathtub and Tile reﬁnishing

TubFusioN tubfusion.com

Michael Wall president

651-300-BATH (2284)

mike@asrmn.com

INDUSTRY TRAILBLAZER since 1961 Call Today! Available 24/7

(763) 545-FIRE www.firerepair.com Always Ready

Cell 952-220-2604

MAINTENANCE & RENOVATION

• Dedicated to personal and predictable service.

• Determined to Restore vs. Replace. • 24/7 web access to claim progress. • Help control Agent loss ratios. • 24-Hour Emergency Service

BULLETIN BOARD

BATHROOM & KITCHEN RESURFACE/RESTORATION

MN LIC #:BC001087

PAINTING & CLEANING

MASON MYERS

DIRECTOR OF MARKETING & SALES

Office: 763-541-4886 Cell: 952-465-2696 Fax: 763-541-7463 Email: mason@bmm-pro.com BuildingMaintenanceManagement.com 1724 Douglas Drive North, Suite 100 Golden Valley, MN 55422

PAINTING

Chad Lange 612.388.7275

chadlange@satintouch.us

2700 E. Lake Street Minneapolis, MN 55406 satintouch.us

PLAYGROUND EQUIPMENT Office: 952-884-4040 ext:102 Cell: 612-221-5375

Building Childhood Memories Since 1993 E-mail: rainbowtomg@gmail.com

900 West 80th Street Bloomington, MN 55420 www.rainbowplaymidwest.com rainbowplaysystemsminnesota

VendorGuideUSA.com

TOM GILES

RENOVATION

WE CA

YES!

LP YOU IMPROV E H E L TIL

GOO

GLE REVI

WE CAN:

DID YOU KNOW: VendorGuideUSA.com

dozens of businesses just

like yours improve their online

reputation

Design and build an SEO friendly website - So you can actually be found amongst all the other choices consumers have.

5 Star Consulting has helped

C S EW

E R O

We have expanded our services and now have full-service digital

marketing capabilities

Provide premium hosting services - So your site has an SSL certificate and loads according to Google’s new, faster standards.

WE CAN:

Search Engine Optimization (SEO) services - So you will outrank your competition, be seen by more people, attract more customers, generate more sales/revenue and make more money.

WE CAN:

As of last summer, Google began penalizing sites that load too slow. If your site is 5 years old or older, it’s time for a refresh so you aren’t getting penalized. Does your site include Schema Markup? This is the code that allows voice activated devices to find your website. Devices like – Amazon Alexa and Echo, Google Home, (which have sold hundreds of millions of units since introduced just a few short years ago) and guess what else? Your smart phone! When is the last time you typed in to search or text? Don’t we all talk to our phone these days? Your website needs Schema structure data to be found with today’s modern technology.

While most businesses have little or no proof that they have gained business as a result of Social Media activity, social engagement is valued in the eyes of Google and the other engines. Most of us don’t have the time or expertise to conduct this activity. Let us do the heavy lifting for you so you rank and are seen by more people than ever before. More than 60% of searches are done from a mobile device. Is your site responsive? Does it show up optimally on tablets and smart phones? If not, you are most likely being penalized and don’t even know it. We offer a free website audit and will measure your current website in critical areas to see how you are stacking up and where there is room for improvement.

C A L L T O D AY T O S C H E D U L E Y O U R F R E E W E B S I T E A U D I T. BURT BAUMAN

612-940-9133

Burt@5StarConsultingUSA.com

THE MINNESOTA MULTI HOUSING ASSOCIATION IS

CHANGING THE GAME 11.21.2019 Free tradeshow. Do you remodel, rehab, flip properties? Own a duplex? A four-plex? More? Want to start or grow your portfolio? Network with other owners and see innovations that will save you time and money at the beautiful

Mystic Lake Center, Thursday, November 21, 10 a.m. - 5 p.m. Prizes, raffles, expert advice, demos, games.

FOR MORE INFORMATION ABOUT SEMINARS, EXHIBIT SPACE, & THE MINNESOTA MULTI HOUSING ASSOCIATION, PLEASE VISIT

www.mmha.com

MYSTIC LAKE CENTER,IS ADJACENT TO MYSTIC LAKE CASINO, 2400 MYSTIC LAKE BLVD, PRIOR LAKE, MINNESOTA

1001 Twelve Oaks Center Drive Suite 1030B Wayzata, MN 55391

ALL YOUR MULTI-FAMILY NEEDS FILLED UNDER ONE ROOF

PAINTING BATH TUB REFINISHING CARPET CLEANING PROPERTY MAINTENANCE

A PROPERTY MANAGERâ&#x20AC;&#x2122;S BEST FRIEND

DRYWALL REPAIR & TEXTURING TURNOVER CLEANING COMMON AREA CLEANING

satintouch

Homes Reinvented

612.388.7275

Scheduling@SatinTouch.us SatinTouch.us License BC748997