MULTI-FAMILY Greater Des Moines PROFESSIONALAreaSERVICES & SUPPLIERS 515.669.8727 NOVACANTMS@GMAIL.COM Proud Supplier of Marketing Materials & Promotional Products APPAREL • HATS • TOTE BAGS • SIGNS • BANNERS • FLAGS • CUPS • TUMBLERS MUGS • PENS • HIGHLIGHTERS • BUSINESS CARDS • BROCHURES • FLYERS
VendorGuideUSA.com2 Start your own magazine! We can show you how. Territories areCallavailable.today! 515.669.8727 • VendorGuideUSA.com • novacantms@gmail.com TWIN CITIES DES MOINES, IOWA ST. LOUIS, MISSOURI RICHMOND, VIRGINIA LOUISVILLE, KENTUCKY SAN DIEGO, CALIFORNIA
3VendorGuideUSA.com INDEXVENDORI INSURANCE SERVICES Krist Insurance Services 14 INTERNET PROVIDERS ICS Advanced Technologies 26 K KITCHEN AND BATHROOM Reliable Construction Services 6 Renovation Systems 13 L LIGHTING AND ACCESSORIES BulbGuy 15 M MAINTENANCE Randy’s Services 23 R E D E S ervices 25 Reliable Construction Services 6 Renovation Systems 13 MANAGEMENT/CONSULTING Optimum Real Estate Management 8 -9 MARKETING MATERIALS Complex Connexions Front Cover, Back Cover P PAINTING Randy’s Services 23 R E D E S ervices 25 Reliable Construction Services 6 PEST CONTROL DIAM Pest Control 24 PLUMBING Affordable Drain - Jetsurge 4 PROJECTS Randy’s Services 23 R E D E S ervices 25 R RESURFACING-RESTORATION Surface Experts 18 ROOFING Newton Roofing Services 19 S SECURITY The Conley Group 22 I CS Advanced Technologies 26 W WATER INTRUSION Mr ProActive 10 A APARTMENT RENOVATIONS R E D E S ervices 25 Reliable Construction Services 6 Renovation Systems 13 ARTICLE Is Remote Work Here to Stay for the Multi-Housing Industry? 28-29 AUDIO/VISUAL ICS Advanced Technologies 26 B BATHROOM AND KITCHEN RESURFACING Renovation Systems 13 Surface Experts 18 BULLETIN BOARD 20-21 C CABINETRY/COUNTERTOPS Reliable Construction Services 6 Renovation Systems 13 CABLE PROVIDERS ICS Advanced Technologies 26 CARPET AND FLOORING Artisent Floors 11 Reliable Construction Services 6 Renovation Systems 13 CARPET CLEANING Durachem 7 Renovation Systems 13 CLASSIFIEDS 16-17 CONSULTING Optimum Real Estate Management 8 -9 D DRAIN CLEANING Affordable Drain - Jetsurge 4 DRYER VENT CLEANING Mr ProActive 10 E EMERGENCY RESTORATION Durachem 7 Renovation Systems 13 EXTERIOR CLEANING Pressure Point 12 EXTERIOR RESTORATION Reliable Construction Services 6 H HEATING AND COOLING Connett Services 27
VendorGuideUSA.com4 Vendor Guide Magazine • PO Box 489 • Norwalk, IA 50211-9998 • VendorGuideUSA.com • P: 515.669.8727
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The publisher of Vendor Guide - Greater Des Moines Area Edition - accepts no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Mary Spain. If you want to be added or taken off the mailing list, please call 515.669.8727. By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors or omissions on any article in the magazine or online. Advertiser gives the publisher permission to use and publish photos both in print and online at www. VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of Vendor Guide - Greater Des Moines Area Edition. Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2020-2022. are a that has been the Des Moines for nearly Our qualified technicians use proven methods with high-quality equipment to provide exceptional service at affordable prices. Our service team is available 24/7 with to help you with any issue that comes up. From sinks toilets, to
25 years.
Volume 3 • Issue 3 We
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serving
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VendorGuideUSA.com6 Kansas City Regional Office 13505 S. Mur Len Rd Suite 105 312 Olathe, KS 66062 913 764 7274 Complete Interior & Exterior CompleteRenovationsTurnKey & Make Ready Services Windows & CompleteCabinetsDrywallConcreteSiding&Painting&CountertopsFireRestorationDrainageDecks,Rails&FencingConsultingAndMore… For more information, www.reliablecs.netDesMoinesRegional Office 11299 Aurora Ave Urbandale, IA 50322 515 278 1685 RENOVATIONS
7VendorGuideUSA.com CLEANINGCARPET 515.650.1620SAMEDAYSERVICECOMPETITIVEPRICINGLOCALLYOWNEDCERTIFIEDMOLDWATERODORFURNITURECARPETREMOVALRESTORATIONREMEDIATION Want your carpets really, REALLY clean? Want them to dry in HALF the TIME?
Tailored Management Executive Team with Over 100 Years of Property Management Experience. TOWNHOME ASSOCIATIONS Full Service Real Estate Management Tailored Property Reports Proven Custom Marketing Plan Preventative Maintenance Program Budget Preparation Owner Portal for Viewing of Real Time Numbers Expert Management On Point Management at Communities Providing Consistency to Residents and Owners Superior Level Performance Due Diligence Assistance Market Survey Completion All Facets of PM Training Capital Needs Assessment Planning Asset Management Lease Up SoftwareMarketingAssistanceServicesImplementation & Support Training COOPERATIVECOLLEGIATE HOUSING TAX MULTI-FAMILYCOMMERCIALCREDITMANAGEMENT/CONSULTING
to Ownership Needs OPTIMUMTina@Optimumrem.comREALESTATE MANAGEMENT ARTISAN MANAGEMENT www.OptimumRealEstateManagement.comGROUP TinaOwner515.809.5400Smothers•Broker Trustworthy Relationships Creating Win-Win Property Management. INCREASE YOUR NOI WITH THE OPTIMUM TEAM. LET’S TALK TODAY!
LET’S TALK ABOUT HOW WE CAN MAKE YOUR LIFE EASIER! with For a low monthly fee you can stop worrying about the most critical tasks that keep your property safe, efficient and durable. Mr. ProActive is a subscription service designed to put your property maintenance on auto-pilot. Ask about Programs for Condominium Associations & Multi-Family Communities! Trusting Mr. ProActive with the safety and efficiency of my home has instantly lifted a massive mental burden. I save a lot of time & my new sidekick does a far better job than I ever did! “ ” Call Mr. ProActive MrProActive.comtoday!515.218.2470 HOW IT WORKS : Our techs will handle the most critical preventative maintenance tasks on a routine basis. You will receive a report of all of the services completed each visit along with any deficiencies or concerns found. Can’t afford a full time Maintenance Team? We’re perfect for investors building a portfolio of under 25 units. Ask Mr. ProActive about: Dryer vent cleaning Sump pump & water intrusion management packagesCLEANINGVENTDRYER
11VendorGuideUSA.com CARPET/FLOORING
12VendorGuideUSA.com CLEANINGEXTERIOR 515.451.9311 PressurePointCleaners.com GET PRICESCLEANINGSPRINGYOURLOCKEDINTODAY!515.451.9311
13VendorGuideUSA.com RENOVATIONS/FLOORING
14VendorGuideUSA.com www.KristInsurance.com (O): 515-270-0909 (F): 515-270-9296 1055 Jordan Creek Parkway, Suite 218 West Des Moines, IA 50266 INSURANCE Services: • Commercial Insurance • Bonding Services • Group Health Insurance • Employee Benefits - Section 125 and 401 (k) Plans • Life Insurance - Key Person, Split Dollar, ••••CompensationDeferredBuySellFundingPersonalInsuranceIndividualHealthInsuranceFinancialServices
15VendorGuideUSA.com HOW MANY PEOPLE LIGHT BULB? does it take to change a Zero. Just call Your independent supplier Dedicated lighting specialist Total, end-to-end service 515.777.2765 bulbguylighting.com HOW MANY PEOPLE LIGHT BULB? does it take to change a Zero. Just call Your independent supplier Dedicated lighting specialist Total, end-to-end service 515.777.2765 bulbguylighting.com bulbguylighting.com515.777.2765 LIGHTING/ACCESSORIES
CONNETTSERVICES.COM515-967-0002SERVICES
OptimumRealEstateManagement.com515-809-5400MANAGEMENTOPTIMUMCARPET/FLOORINGREALESTATE
Tailored Management to ownership needs. Full service or Ala Carte. Focusing primarily on multifamily. Superior level performance and expertise with an executive team with over 40 years’ experience. We build trustworthy relationships through win-win property management.
ArtisentFloors.com800-890-9366ARTISENTCONSULTING/MANAGEMENTFLOORS
DRYER VENT CLEANING/WATER INTRUSION MR. Mr.515-218-2470PROACTIVEProActive.com
Clean and clear; this is our focus for our services and communication. We strive to make you look like the professional when it comes to managing or building properties. We’ll support your management by giving you a clean property with a clear scope of service all while providing clear communication along the way.
HEATINGH AND COOLING
RENOVATION
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
ICS Advanced Technologies
ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country. CABLEC PROVIDER
16VendorGuideUSA.com CLASSIFIEDS
CARPET
EXTERIOR RESTORATION
LEASING GUIDE ApartmentLeasingGuide.com651-603-4560
R1-866-688-RENOSYSTEMSenovationSystems.com
RELIABLE CONSTRUCTION SERVICES ReliableCS.net515-278-1685 We specialize in all aspects of your property’s needs:
Connett Services is a local Des Moines, heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your community with any HVAC issues.
Durachem has served the Des Moines metro since 2011. Our ASTM tested cleaning method is guaranteed to keep carpets looking cleaner than newly uncleaned carpet without using hazardous chemicals. Schedule a FREE demonstration of our cleaning process today!
DurachemIA.com515-650-1620DURACHEM
EMERGENCYE RESTORATION
You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.
Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.
Our Print product is designed with a more modern digital age layout while maintaining the functionality of an authentic print publication It is consumer focused and formatted such that the reader quickly learns the organization of the content. Our consumers never have to search the page to find the information they are looking for in your listing.
CONNETT
For 30 years, Artisent Floors has crafted our flooring services and processes specifically for multi-family properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier.
We are a family owned and operated business providing exceptional Sewer and Drain Cleaning. We have been serving clients across Metro Des Moines for over 20 years. Available 24 hours everyday! DRAIND CLEANING/PLUMBING
RELIABLE CONSTRUCTION SERVICES ReliableCS.net515-278-1685
APARTMENT RENOVATIONS
ics-llc.net515-268-4000
J515-286-1291AFFORDABLECARPET/FLOORINGDRAINJETSURGEetSurgeIA.com
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
If you need a repair or have a special project we can handle all of the coordination and even get you competitive bids. Our network of specialists is the best around and growing all the time. Ask about Duct Cleaning and Water Intrusion Services! RENOVATION R1-866-688-RENOSYSTEMSenovationSystems.com
EXTERIOR CLEANING
PRESSURE POINT CLEANERS PressurePointCleaners.com515-451-9311
We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.
APARTMENT
REDEServices@yahoo.com641-202-3395R.E.D.E.APARTMENTADVERTISINGARENOVATIONSServices
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
R1-866-688-RENORENOVATIONCLEANINGSYSTEMSenovationSystems.com
APARTMENT RENOVATIONS
President of DIAM Pest Control, Perry Tague, is just a phone call away and customer service is his number one concern. The key factor to effective pest control is an ability to correctly identify the problem, and no one knows local pests like a local company. We have been providing service for over 50 years. All DIAM employees are tested and licensed by the state of Iowa. PEST CONTROL
COMPLEX 515-669-8727CONNEXIONS
ISSUEINADVERTISETHENEXTTODAY!
AND ACCESSORIES
SURFACE SurfaceExperts.com515-639-3688EXPERTS
OPTIMUM REAL ESTATE
KITCHENK AND BATHROOM BulbGuyLighting.com515-777-2765BULBGUY
RENOVATION RenovationSystems.com1-866-688-RENOSYSTEMS
SERVICES
NEWTON ROOFING SERVICES 515-986-9949 If you are looking for a company with the knowledge and expertise to keep you covered give us a call. Many roofing options are available and we are happy to look at your job and make recommendations. Repair or replace, we are a full-service roofing company with many years of experience. ROOFING SERVICES THE CONLEY GROUP TheConleyGroup.com515-277-7437
You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured. DIAM PEST DIAMPestControl.com515-244-3533CONTROL
MARKETING MATERIALS
As a team of professionals, our mission is to partner with our customers and add value to their organizations by providing timely, professional
O515-809-5400MANAGEMENTptimumRealEstateManagement.com
17VendorGuideUSA.com CLASSIFIEDS
Optimum Real Estate Management is a fullservice company focusing on multi-family, commercial and association management. Our executive team has over 40 years of direct experience. Optimum team members have the knowledge and experience needed to properly manage your investment properties.
REDEServices@yahoo.com641-202-3395R.E.D.E.PROJECTSPPAINTINGServices
K515-270-0909KRISTMANAGEMENT/CONSULTINGMIINSURANCEINSURANCESERVICESristInsurance.com
INTERNET PROVIDERS
SECURITY SERVICES ICS Advanced Technologies ics-llc.net515-268-4000 ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.
ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.
Established in 1993, Krist Insurance Services is your locally owned and operated independent agency. With focuses on Commercial Property and Casualty, Employee and Group Benefits, and Personal Property and Casualty, we will give you the technical abilities of the large national brokers with a local touch! Check us out today!
Spot repair experts for all interior hard surfaces. We eliminate eyesores that stick out in your rentals. We repair all sorts of surfaces from burns in the countertops to graffiti in stainless steel elevator cabs. Don’t forget damaged wood and cracked bathtubs. Gouges in linoleum or plank flooring, no problem. Call us for all repairs due to chips, dings, cracks and burns.
Let us help you show off your brand with a multitude of exceptional promotional products. Spend as little or as much as is needed to get your name out there. No matter what story you want to tell we will help you get it done. If we don’t have it, we will find it. Pens, business cards, marketing cards, door hangers, mailers, signs and pull ups. Imagine the possibilities!
ICS Advanced Technologies ics-llc.net515-268-4000
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
RESURFACING-RESTORATIONR RANDY’S SERVICES 515-664-3696 Manage your community not your vendors. Partner with me on your projects large or small. I have been in the multifamily industry for years, so I know what you expect. My team can perform those miscellaneous maintenance “things” that your team just can’t get to. Everyday assignments or capitol improvements. Need ideas, call today!
With our Brand Agnostic approach, we offer unique solutions tailored to your needs. Whether you simply need to buy products, have us come out and fix something or totally change your lighting, give BulbGuy a call. We’ll focus on your lighting so you can focus on your business.
LIGHTINGL
SECURITYS
18VendorGuideUSA.com Expert Repairs to Small Surface Damage BEFORE AFTER BEFOREAFTER SurfaceExperts.com 515.639.3688 JRichardson@SurfaceExperts.com West Des Moines, IA 50265 SHOWERCOUNTERTOPSBATHTUBSFLOORSSINKSCABINETSCOOKTOPSSURROUNDS ANDSTAINLESSAPPLIANCESTILESTEELVINYLWOODDRYWALLMUCHMORE! RESTORATION-RESURFACING
19VendorGuideUSA.com ROOFING 515.986.9949 free consultations! IA LICENSE #C127341 1533 Ohio Street | Des Moines, IA 50314 • Repairs & Maintenance • EPDM (Ethylene Propylene Diene Monometer) • TPO (Thermoplastic Polyolefin) • Shingled Roofs • Modified Bitumen (MB) • BUR (Built Up Roof) • Tapered Roof Insulation • Rooftop Patio Pavers Our Services:
PLUMBING MANAGEMENT / CONSULTING O: 515-809-5400 C: LiveDes2015515-423-3618GrandAvenueSuite#102Moines,IA50312WellLiveARTISAN Tina Smothers PRESIDENT artisanmanagementgroup.comtina@artisancapitalgroup.com Tina Smothers PRESIDENT artisanmanagementgroup.comtina@artisancapitalgroup.com MANAGEMENT/CONSULTING BOARDBULLETIN
BUILDINGPESTROOFINGCONTROLSOLUTIONS CARPET CLEANING Connett Services You can count on Connett Roy Connett Des101ConnettServices.comconnettservices@gmail.comOwnerE.SheridanAve.Moines,Iowa50313 Office 515-967-0002 Fax 515-381-0375 HEATING AND CLEANINGCOOLINGSERVICES BOARDBULLETIN
22VendorGuideUSA.com SECURITY The Conley Group, Inc. 2867 104th Street l Urbandale, IA 50322 (515) www.theconleygroup.com277-7437
23VendorGuideUSA.com • Locally Owned • Insured • 30 Years’ Experience • Licensed Vendors • Maintenance Services • On Call Programs • Partial or Full Remodels and Repairs • Large or Small Project Facilitation • Pre Inspection Repairs for Compliance • Inspection Attendance • Equipment Maintenance • Plumbing & HVAC • Painting and Sheetrock • Cleaning Services SINCE 1989 SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES ONE CALL DOES IT ALL CONTACT RANDY’S TODAY! Randy.Allen42@yahoo.com PROJECTS
24VendorGuideUSA.com CALL DIAM PEST CONTROL TODAY FOR A FREE ESTIMATE! General515-244-3533PestControlBedBugControlRodentTreatments Let us help you protect your family and your investment! • INSURED & BONDED • • RESIDENTIAL & COMMERCIAL • • SERVICE WITHIN 24 HOURS • • BED BUG & INSECT CONTROL • • NO CONTRACTS REQUIRED • • SERVICE GUARANTEED • • TERMITE INSPECTIONS AND TREATMENTS • GOT BUGS? Visit our website for pest identification and education! www.DIAMPestControl.com CONTROLPEST
25VendorGuideUSA.com PARTIAL REMODELS FULLCOUNTERTOPSCABINETSREMODELSPAINTINGDRYWALLMAINTENANCEPLUMBINGELECTRIC YOUR MULTI-FAMILY641.202.3395EXPERTS!CONTACT ERIC AT SERVICESR.E.D.E.TODAY! RENOVATIONS/PAINTING
26VendorGuideUSA.com Jason Van Dyke Vice President jasonvandyke@ics-llc.net515-979-4123 PROBLEMS?PANDEMIC As many companies have transitioned to telework, schools have implemented online learning and medical offices are encouraging telehealth, are you offering your residents optimal technology? √ Old wiring won’t support today’s bandwidth needs. Rewire with Fiber and Ethernet to each unit at no cost. √ Cut the cable companies cord once and for all – it simply doesn’t meet today’s Multifamily needs. √ Same upload and download speeds guaranteed - Up to 10 Gigabit speeds available. √ Iowa based, technical support 24/7, 365 – Average hold time in 2020: 37 seconds. PROVIDERINTERNET
Connett Services is a local Des Moines, IA heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your community with your HVAC issues. YOU CAN COUNT ON CONNETT! Local Heating & Cooling Professionals Since 1999 (515) CONNETTSERVICES.COM967-0002 We are a family owned and operated company that is able to ensure that our employees do quality work because we’ve known them for years. We make sure that all the work we do is of the highest quality in the industry, using the best parts and brands in the business. We’ll gladly solve all of your heating and air conditioning needs in no time! SPECIALIZED SERVICE BY EXPERT TECHNICIANS 24 HOUR EMERGENCY SERVICE AWARD WINNING COMPANY Connett Services 101 E. Sheridan Ave Des Moines, IA 50313 COOLINGANDHEATING
At the apartment community level, having staff on site to interact personally with community members may depend on what demographic makes up the community and the level of personal service that is required. A new student community or a community made up of Gen X residents may require less interaction than a senior community. Another consideration is having staff on site at the beginning and end of the month as most move ins and move outs occur then. Likewise, managers have strict deadlines for their obligation of reporting and budgets. During those times, the manager may work remote uninterrupted for a day or two to complete these tasks for their company and ownership
Thegroups.Multi-Housing industry benefits that result from remote work include: decreased staff turnover due to the flexibility; increased staff productivity due to fewer distractions; resident concerns being routed
Article Written by Roxxie Eggert Leasing Associate, Corridor
Is Remote Work Here to Stay for the Multi-Housing Industry?
28VendorGuideUSA.com
Since the Multi-Housing industry tends to have a high turnover of on-site employees, it is beneficial to look for ways to integrate this shift to remote work. As the industry continues to adjust, decisions must be made to determine which jobs can be accomplished remotely and which position requires face to face interaction.
The decision to retain or incorporate additional remote work positions will depend on individual Multi-Housing companies. Goals can remain the same, but there can be a reconfiguration of what time spent at work means.
The concept and implementation of working remotely is not new for businesses, but a relatively new concept for the Multi-Housing industry. This shift was brought about largely due to recent advancements in technology; and these advancements have grown exponentially as a direct result of the Covid-19 pandemic. Pre-pandemic, the majority of management and leasing responsibilities required an on site team presence. As more proof for the popularity of remote work, the advent of the pandemic was an opportunity for people to slow down and rethink their lives; in fact, there is an unprecedented number of workers leaving the traditional 9-5 workforce as they weigh their priorities and wish to alleviate the stress of their jobs. The hustle and bustle of getting up early, rushing to get ready for work and in some cases, a very long commute, are no longer desirable.
recovery phase with team members coming back from the flexibility and benefits of remote work, offering to continue with working remote may just be the perk that retains them. If it would be a hardship on the community, offering a combination of on site and remote hours can be a good compromise and lead to happier and more committed employees.
Trusting your current and future team members and being able to offer them work environment flexibility is now a key factor in attracting Multi-Housing job seekers.
directly to the proper channel for maintenance requests, questions and complaints (instead of stopping at the management/leasing office); unused management/leasing space can be repurposed; and, cost savings as a result of fewer staff being required. The transition to holding meetings and continuing education through seminar attendance online is easily accomplished. In fact, in my experience, this is the preferred method so on site staff do not spend large portions of their day travelling to these Theactivities.shiftfrom
through text, emails and resident portals, the human connection must also be nurtured. At the end of the day, the person you are working with makes a decision to live at the community and stay at the community. It is a very personal and important
Duringdecision.this
onsite leasing to remote leasing was easily implemented as more Multi-Housing communities developed a remote leasing model that kept leasing calls from ringing on site. It consists of a specialized team who answers leasing calls and schedules personalized leasing tours. As long as this team has the right technology, training and continued on site support, they can work more efficiently and give their personal attention to every leasing call. This model results in fewer higher-producing leasing agents who are able to provide or surpass the same results as a larger team. After all, this would also mean more commission opportunities for those leasing agents. It’s important to remember that even though the technology can enable communication virtually
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PO Box Norwalk,489IA50211-9998 Table Throws Floor BannerGraphicsStands Tri-Fold Menus Yard Signs 1385 W. Jessamine Avenue St. Paul, Minnesota 55108| 651.645.8404comopark@kmsapartments.com kmsapartments.com COMO PARK APARTMENTS1385W.JessamineAvenue St.Paul,Minnesota55108|651.645.8404 ProfessionallyManagedbyKMSManagementInc. kmsapartments.com Brochures MARKETING & DESIGN SERVICES PRODUCT FULFILLMENT novacantms@gmail.com515.669.8727MaryCONTACT:Spain Business Cards • A-Frame Sidewalk Signs • Announcements • Banners • Booklets • Bumper Stickers • Business Cards • Calendars • Catalogs • CardsCounter • HangersDoor • Envelopes • TicketsEvent • Flags • GraphicsFloor • Flyers • CardGreeting •HangTags•Letterhead•Magnets•MarketingProducts•Mugs•Notepads•Packaging•PlasticCards• FlagsPole • Postcards • FoldersPresentation • SheetsSell • Signs • Stationary • Stickers • T-Shirts • ThrowsTable