St. Louis Multi-Family Property Vendor Guide - Spring 2021 by VendorGuide

MULTI-FAMILY St. Louis

SPRING 2021

PROFESSIONAL SERVICES & SUPPLIERS

WE MAKE YOU LOOK GOOD! RETAINING WALLS & DRAINAGE

LANDSCAPE CONSTRUCTION

SNOW & ICE MANAGEMENT

LANDSCAPE MAINTENANCE

CALL US TODAY AT 314.776.LAWN FOR A CUSTOM QUOTE!

www.brakelandscaping.com find out more about brake landscaping on pg. 32

ST. LOUIS APARTMENT ASSOCIATION OUR MISSION SLAA is the active voice of a unified group of multi-housing and supplier professionals committed to providing full service educational solutions, legislative action, industry resources, networking, and best practice sharing, while supporting local charitable causes.

NETWORKING

EDUCATION

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Every year we put on multiple Signature Events for all of our members to meet and grow relationships.

+ 0 0 81,0 Units l a t n Re

Throughout the year we offer several seminars, webinars, and credential classes for all of our members.

LEGISLATIVE We keep members informed of proposed changes in laws that will directly affect their properties.

WWW.SLAA.ORG (314) 205-8844 INFO@SLAA.ORG

JOIN US TODAY!

INTRODUCING

Simply Social Business owners know how important their presence is on social media. Most companies devote resources to manage their Facebook or Instagram accounts with no real direction in mind. Some employ full time staff to keep up with the demand that social media requires. Too often these positions also have other responsibilities and social comes last or as an afterthought.

Maintaining a positive presence on social media takes commitment and consistency in posting fresh and relevant content. This requires research and expertise to do effectively. Unfortunately, most of the time, that comes with a hefty price tag, but not with RepeteMarketing.

INTRODUCING

Simply Social offered by RepeteMarketing

Social Media done right.

Introducing Simply Social. Our talented team of writers will create unique content, catered specifically to impact your business and grow your presence and increase ROI. We specialize in customized content and frequent postings on multiple platforms at great rates.

Let’s get social! RepeteMarketing.net 314.496.5350 RepeteMarketing@Gmail.com

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You no longer have to choose between quantity and quality. Simply Social is just that... and just what you need, right when you need it.

KEY MANAGEMENT SYSTEM

KeyTrak ��16-17

ACCOUNTING

LANDSCAPE

AIR FILTERS

LEASING

APARTMENT ASSOCIATION

LOCKSMITH

ARTICLES

Estes Accounting �� 23

Second Nature ��5

SLAA ��2

Introducing Simply Social ��3 Don’t Leave Money On The Table ��12-13 How To Avoid A Messy Key Situation ��16-17 Where People Flourish. Where Properties Prosper ��18-19 Benefits of Supply Chain Management: GPO �� 29 Crime Prevention Through Environmental Design �� 44-45

Brake Landscaping ��Front Cover, 32

Apartment Leasing Solutions �� 33

Top Global Locksmith �� 34

MAINTENANCE SUPPLY

Chadwell �� 35

PAINTING

Beckner Painting �� 28

BUILDING SUPPLY

PLUMBING

BULLETIN BOARD ��26-27

PLUMBING SUPPLY

C Bennett ��10-11

SC Jetting �� 38

Milford Plumbing Supply ��37

CARPET CLEANING

PURCHASING

CLASSIFIEDS �� 46-47

PROPERTY MANAGEMENT

CLEANING

PAS �� 29

Sams Carpet Cleaning ��7

Elite Maids ��8 Tidy B Cleaning ��9

COLLECTIONS

Consumer Collection ��12-13 United Credit and Collections, LLC �� 36

Vita • The Jewel ��18-19

REMODELING

STL.Building and Remodeling �� 39

RESTORATION

Eco-Tub Restoration ��41 Venturi Restoration �� 40

CONCRETE

Aim to Amaze ��6

ROOFING

Bone Dry Roofing �� 42

FILTRATION

Water Guardian ��20-21

SECURITY

Watchtower �� 44-45

HAULING

We Haul ��24

HOME SECURITY

SimpliSafe �� 15

INTERIOR DESIGN

Sharon Chapman Design �� 22

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Results Repeat �� 25

TECHNOLOGY

PAS �� 29

SOCIAL

TREE SERVICE

Aim to Amaze Tree Service �� 30-31 Gamma Tree �� 43

Volume 2, Issue 2 Welcome to the St. Louis Vendor Guide. The publisher accepts no responsibility for errors in, or omissions of content. Circulation: The Vendor Guide is direct mailed quarterly to hundreds of multifamily professionals throughout the St.Louis area. If you would like to advertise or if you have any questions please contact Michael or Brooks Peterson. To be added or taken off the mailing list please email repetemarketing@gmail.com. By-line articles are published with permission of credited copywriters or advertisers. Publisher accepts no responsibility for any errors or omissions on any content or articles in the magazine or online. Advertisers give the publisher permission to use and publish photos both in print and online at www.vendorguideusa. com and www.repetemarketing.net. Advertisers special offers or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by any advertiser in this publication. All rights are reserved by copyright, 2020-2021. Vendor Guide Magazine 15650 Summer Lake Drive | Chesterfield, M0 63017 | P: 314.496.5350

PUBLISHERS Michael Peterson Brooks Peterson ACCOUNT EXECUTIVE Brooks Peterson ART DIRECTOR Lisa Huntley

AIR FILTERS

HVAC Asset Protection

Protecting Your Assets and Creating Additional Value

Exact quantity and size of filters required for a change-out are delivered to your building(s).

Filters are delivered on a schedule that you choose, acting as a physical reminder to change them.

Reduce Capital Expenditures

Our filters are true 90-day pleated filters, made in the USA.

Stop Using Fiberglass Filters

Reduce HVAC related maintenance calls up to 15%* (approx $380 per repair)

Fiberglass filters have to be changed every 30 days to ensure efficiency and protection

Extend the lifespan of your HVAC units

They offer little protection on particulates that damage your HVAC system

ex: HVAC lasts 12 years - $330 per year to cover asset HVAC lasts 8 years - $500 per year to cover asset *Based on partner data & reporting

Why Property Managers Love Second Nature

Fiberglass contains formaldehyde

Easy To Implement Send us your air filter sizes and quantities Create your customized delivery schedule

Working HVAC units lead to happier tenants and more renewals

Choose a first delivery date

Advertising allergen free living conditions Free up storage space taken up by filters

Never worry about filters again!

Learn More!

Ensures filters are being changed out on time throughout all their buildings

try.secondnature.com/multi-family

5-15% reduction in tenant energy costs

800.308.1186

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Decrease in HVAC related work orders

CONCRETE

PROFESSIONAL CONCRETE SERVICES We ensure your outdoor dreams become a reality with quality outdoor services. Concrete Design u Concrete Build u Patios & Walkways Sidewalks & Driveways u Stamped Concrete

636-671-0429

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Monday – Friday | 7am – 4pm aimtoamazeoutdoorservices@gmail.com

CARPET CLEANING

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CLEANING

Cleaning for a new resident? We cover it all.

Move In/Move Out Cleaning ✓ Inside/Outside Cabinet and Drawers ✓ Lamps and Bulbs

✓ Light Switches

✓ Door and Knobs

✓ Baseboards

✓ Ceiling Fans

✓ Sliding Windows

✓ Sliding Doors

✓ Laundry Room

✓ Complete Disinfection in Bathrooms And so much more!

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314.462.7380

EliteMaidSTL.com support@EliteMaidSTL.com Saint Louis, Missouri 63116

CLEANING

Busy as a

Bee.

When our cleaning specialists arrive at your property, you’ll experience a carefully orchestrated cleaning routine you will truly appreciate! We know how to make your building shine!

tidyB.com

info@tidyB.com

57 Spring Terrace Ct. St. Charles, MO 63303

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314.229.0390

Specializing in Move In/Move Out Cleanings, Building Maintenance and Construction Cleaning

BUILDING SUPPLY

YOUR ONE STOP SHOP For all your Multi-Family property needs!

SALES • SERVICE • INSTALLATION

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OUTDOOR LIVING

APPLIANCES

SHELVING

BUILDING SUPPLY

MIRRORS

SHOWER DOORS

ADA COMPLIANCE

Contact Meghan Estes at (636) 379-9886 cbennett.net

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For over 40 years C. Bennett Premium Building Supplies has been a trusted partner of many of St. Louis’ finest property managers and multi-family contractors. You can rely on C. Bennett to provide quality products and installations at competitive prices. Whether you need one replacement refrigerator or one hundred for your next project, let C. Bennett show you why our motto says it all — “Easy To Do Business With”

COLLECTIONS

DON’T LEAVE MONEY ON THE TABLE

RESOURCES. REPUTATION. RESULTS. Call us today for more information

CONSUMER COLLECTION MANAGEMENT, INC. 800-325-6611 | 314-432-2430 info@consumercollection.com

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www.consumercollection.com

ARE YOU USING A COLLECTION AGENCY? We encourage every landlord/management company to utilize a reliable collection agency to handle delinquencies, as soon as 15-30 days from moveout. Letting professionals take over the job in a timely manner will increase chances for collectability and allow your manager to focus on current/new residencies. Bad debt is a part of every business… and bad debt is our business!

COLLECTIONS

HOW TO IDENTIFY IF YOUR COLLECTION PROCESS NEEDS TO BE REVISED

DOES YOUR AGENCY HAVE RESOURCES TO MAXIMIZE RESULTS? • Technology • Skip Tracing • Credit Reporting • Legal Options • Support Team DOES YOUR AGENCY COMMUNICATE WITH YOU? Communication is key with every business relationship. It’s important to understand the expectations on both sides of the table for the partnership to be successful. • Monthly Reports • Data Analysis • Site visits • Educational workshops DO YOU FEEL LIKE YOUR AGENCY IS THE BEST FIT AND HAVE THEY IMPROVED YOUR PROCESS? Choosing the right collection agency to the fit the needs of your organization is not always easy. The recovery process is often not immediate and can take an average of 12-18 months to finalize an account. Allow at least two years for your agency to show results and take the time to understand the processes and resources your agency has in place, to determine if they are a good fit for you and your team. CCM stands out due to our “hands-on” involvement with each management firm. Upon request, we will review internal procedures and help to streamline the moveout and collection process. From file placement all the way to resolution, the process should be standardized and efficient for all parties.

If you answered no to any of these questions, you could be leaving money on the table. Delinquency does not end at the time move out and you shouldn’t have to work on chasing those dollars. CCM offers robust skip tracing and collection services so you can focus on what you do best – all for an industry low fee.

RECOVERY YOU CAN COUNT ON! • PROVEN COLLECTION TOOLS & METHODS • CUSTOM PERFORMACE REPORTS • FEES CONTINGENT UPON COLLECTION • NO ANNUAL SETUP COSTS OR CANCELLATION FEE • SYSTEM INTEGRATIONS: VendorGuideUSA.com 13

We’ll get you in the door.

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Advertise in Vendor Guide TODAY!

(314) 496-5350

HOME SECURITY

SimpliSafe brings peace of mind to your residents.

SimpliSafe.com 609-668-3344 wendi.leibowitz@simplisafe.com

The Benefits Live professional alerts Month-to-month contracts with cancel-anytime monitoring policy Protects against fires and water damage Offer both wireless alarm sensors and a built-in cellular link to the Emergency Monitoring Center Have routine maintenance visits? Your system can be pre-programmed to have a unique maintenance PIN to allow uninterrupted visits from maintenance Detects people, ignores pets Arm/disarm from anywhere Brings peace of mind to your residents

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Visit SimpliSafe.com today to learn more about the extensive benefits and features SimpliSafe has to offer you and your community

KEY MANAGMENT SYSTEM

HOW TO AVOID A MESSY KEY SITUATION By Carl Hanly, CAS, KeyTrak

Are you struggling to sort out a messy key situation? Whether it’s a master key system that’s racking up locksmith costs, a pegboard and logbook you can’t reconcile, an electronic key control system that doesn’t come with the training and support you need, or a smart lock system that’s more time-consuming to manage than you anticipated, managing access to residents’ homes can feel daunting. If you want to improve key security at your property, start with these steps: • Be Cautious with Master Keys — Avoid using master keys as much as possible, especially for routine tasks such as showing units and performing repairs. If you use master keys for emergencies, lock them up securely. These guidelines also apply to smart lock tokens that function like master keys. • Keep Accurate Records — Key activity reports don’t just help you cut down on lost keys. They can also help you look into allegations about improper key use. Every time someone removes or returns a key, record their name, the date and time, who removed the key, and their reason for using it. • Minimize Manual Steps — If people have to complete manual steps such as updating a logbook when removing a key, they’re more likely to make mistakes. • Control Key Access — Store keys securely in a locked key control system to restrict access to authorized employees only. It’s easy to know what you should do to improve your key security, but how do you make it happen?

Find the Right Key and Access Control Method First, let’s talk about the most common key control methods apartment communities use.

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Master Keys

If you use master keys, it’s challenging to track key use, which is a liability for your property if there’s a security breach. For example, if someone removes a master key to enter apartment #221, you can’t prove they didn’t use the key to instead enter apartment #102. Also consider the overhead and cost of rekeying every unit if a key goes missing. Manual Process If your property has a limited budget, you might gravitate toward a manual key control process, such as a pegboard or wall-mounted metal cabinet, since

it requires minimal upfront investment. However, this method of storing keys isn’t secure — anyone can remove a key from a hook or pry open a cabinet. It’s also difficult to keep an accurate key log since employees have to manually update a logbook or spreadsheet. Electronic Key Control Systems Electronic key control systems store keys in wall-mounted panels or electronic drawers. They’re controlled by a central operating system running key control software that electronically records when a key is removed. By automatically recording an audit trail of key use and allowing managers to set up user permissions, the systems reduce the likelihood of human error (as long as they don’t require manual steps like scanning key tags). If they’re made of sturdy materials such as thick glass or tamper-proof steel, they also provide more physical security for keys than pegboards or basic metal cabinets. The biggest drawback is the learning curve, but many systems are intuitive, and a good technology partner will offer training. Smart Locks Smart locks allow residents to unlock their doors with codes, fobs, or their smartphones. They’re becoming more popular due to the lower lockout risk and the ability for residents to remotely grant friends and family access to their units. In addition, property managers can track who’s accessed each unit and when, and even offer self- guided tours to prospects. Electronic locks may have some perks, but they require more administrative effort than you may realize. Some systems, for example, offer the option to use traditional metal keys as backups in case the smart lock system goes down, which means the property needs a way to manage physical keys. Even if the system is 100 percent keyless, it may come with security tokens such as key fobs or cards. Programming these tokens can easily become a full-time job, which has led some apartment communities to program master versions of their security tokens. This practice is no different from using master keys. One solution to this issue is to program a token for each unit in advance and manage them with an electronic key control system. Sorting out a messy key situation can seem overwhelming, but it’s worth it to protect your residents, increase your efficiency, and reduce your liability. To evaluate how well you’re managing your keys, visit keytrak.com/quiz.

KEY MANAGMENT SYSTEM

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PROPERTY MANAGEMENT

VISIT US AT WWW.VITA-RESIDENTIAL .COM.

W H E R E W H E R E

P E O P L E

P R O P E R T I E S

Vita Residential is a boutique property management company with more agility and reach than you’d ever expect – A closely knit family of multifamily experts with over five decades of collective industry experience, paired alongside broad abilities and boundless passion for everything that we do. From luxury lease-ups to value-add assets, Vita Residential is the proven, people-centric choice for the management of properties of all shapes, size, and locations. Our sweet spot is for new construction lease-ups or struggling properties that fall under HUD 221(d)4 financing, where our 50 years of experience really shines.

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VITA RESIDENTIAL PARTNERSHIPS AND SERVICES

•

Yardi

•

RealPage

•

CoStar and Apartments.com

•

Intelligent Lead Management

•

RHINO

•

Pet Screening

•

SOCi

•

Robust Accounting and Financial Reporting

•

Transparent Information Access

•

Cutting Edge Software

•

Marketing Campaigns

•

National Vendor Discounts

•

Capital Project Planning and Execution

•

HUD 221(d)4 New Construction Expertise

•

Vita University

•

Vita Resident Services

•

Other Income Maximization

WHAT MAKES VITA RESIDENTIAL DIFFERENT? Service – Vita Resident Services set us apart because we enrich residents’ lives by providing skills and knowledge about a variety of topics within the wellness wheel. These services elevate resident

P R O S P E R .

satisfaction and the personalized programs enrich the lives of the people who call our communities home. •

Knowledge – Our onsite teams are experts at using our cutting-edge software and are trained at Vita University, giving them superior knowledge on managing to the owners’ objectives. Vita team members approach their roles with intelligence, agility, and attention to detail, supported by unparalleled passion and professionalism.

•

Accountability – All Vita team members are empowered to take ownership of their asset. Clear expectations are set, and corporate level oversight is there to “inspect what we expect.” From the top down, there is an assurance of proactive responsiveness as well as absolute truth.

•

Relationships – At Vita, we value relationships with residents, team members, business partners, community owners and investors. We are transparent at every level and live out our six core values on a daily basis.

Whatever the type of community, we give every project we take on the “life” it deserves to become a profitable, efficient, and comfortable address for both residents and investors.

•

F L O U R I S H .

WHERE ARE WE LOCATED? Vita Residential’s corporate office is in Franklin, Tennessee, just outside of Nashville. We currently have communities in Missouri, Arkansas, Kentucky and Tennessee, with developments planned in other metropolitan areas for 2021 and 2022. We are always looking for those needing assistance in navigating the HUD 221(d)4 guidelines and are open to partnerships with organizations in this space.

PROPERTY MANAGEMENT

HELLO ST. LOUIS! WELCOME THE JEWEL O’FALLON Our newest community is a real gem! Named after our CEO Steve Sisson’s beloved mother, The Jewel O’Fallon is Vita Residential’s most recent development and its most upscale property to date. Located directly off I-70, between exits 216 and 217, The Jewel is loaded with great amenities. Brand new and decorated in the latest style, the units reflect the attention to detail that Vita brings to all its communities. The resort-style pool will be the perfect way to get away from those hot St. Louis summers and the firepit will warm residents during the brief cold spells of fall and winter. All Vita properties are pet-friendly because we know that they are more than pets to our residents – they are family members and friends. This is all part of Vita’s commitment to the well-being of our residents and part of the unique approach we have to our renters. Vita Resident Services, at The Jewel and all of our communities, crafts special resident events that focus on education, information and the betterment of all involved. Need help with taxes in the spring? Attend a free tax seminar in the clubhouse. Want to learn yoga? Register at the fitness center. At Vita, we really do manage wisely…so our residents can all live well.

FOR MORE INFORMATION If you would like more information on Vita Residential, feel free to visit our website at www.vita-residential.com, or for more information on our management services please email Malinda Pearson at malinda@vitapmg.com. If you are interested in The Jewel O’Fallon, visit their website at www.rentthejewel.com. We are so excited to be entering the great state of Missouri and look forward to many years of success within the community! ◆

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FILTRATION

Contact us today to find out how to create an IMMEDIATE income stream from your property to you on a monthly basis and deliver clean and pristine water to your residence.

500 units x $30/month from each unit = $15,000 per month generated to owners $180,000 annually generated to owners

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INTERIOR DESIGN

One Cardinal Way

Villas at Crystal Lakes

VOTO - Villages of Twin Oaks

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1400 Russell Apartments

5300 Centre Apartments

PROMO PRODUCTS & MORE!

GOT MOVE-IN GIFTS?

REWARD YOUR RESIDENTS!!

Estes Accounting is a professional accounting and bookkeeping solutions firm committed to excellence. This company was built to help small and mid-size businesses meet their accounting needs with reliable, timely information.

Contact me today! Kimberly Estes (314) 283-1491 Kimberly@EstesAccountingLLC.com St. Louis, MO 63146

“Keeping your finances in check, while you grow your business!”

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 Professional - Skilled in increasing the accuracy and efficiency of your financial reports.  Transparent - I work to make sure you are informed and educated about the solutions that are presented.  Reliable - I provide accurate solutions to increase financial productivity.

ACCOUNTING

ESTESACCOUNTING

www.EstesAccountingLLC.com

HAULING

WE HAUL

te Today!

Quo Call Us For a

314.306.2000

DUMPSTER SERVICES

We Deliver!

Your Multi-Family Hauling Specialists. At We Haul we pride ourselves on our timeliness. Delivery/Pick up/Availability/ Same Day/Multiple Trips...we have you covered. Our drivers are professional and reliable. Great rates. Exceptional service. We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We provide assistance in helping you decide what is the best size for your job. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, sameday delivery. Most of our dumpsters have rubber wheels, and we are continually improving our equipment. For our dumpsters that do not have rubber wheels, we always put plywood down to ensure that no damage occurs. Our attention to details is second to none, as we are a smaller operation that continues to grow.

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Please give us a try!

WeHaulDumpsters.com

We Haul Dumpster Rates 10 Yard

starting at $200

15 yard

starting at $250

20 yard

starting at $275

30 yard

starting at $385

Servicing St. Louis & St. Charles Counties in Missouri and St. Clair and Madison Counties in Illinois.

SOCIAL

Looking For a New Digital Marketing Strategy? Reach out to Results Repeat today for a FREE Marketing Evaluation

Results Repeat has been creating award-winning multifamily marketing campaigns since 2002. Our expert team creates an affordable, results-centered digital marketing strategy to increase your leads and leases. Reach out today for a free marketing evaluation!

SPECIALIZING

WEB DESIGN &

IN MULTIFAMILY

DEVELOPMENT

PAY-PER-CLICK

REP. MANAGEMENT

SOCIAL MEDIA*

MARKETING

CONSULTING

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GOOGLE ADS*

SEARCH ENGINE

OPTIMIZATION

*some services provided in conjunction with sister company Respage

ResultsRepeat.com 610.906.7514 | michele@resultsrepeat.com

BULLETIN BOARD

OUTDOOR SERVICES

O U T D O O R S E RVI C E S

TREE SERVI CE CONCRETE LANDSCAPI NG OFFICE 636-671-0429 FRANK JERCA - Owner aimtoamazeoutdoorservices@gmail.com

CELL 314-220-5285

www.aimtoamaze.com

FITNESS

RESTORATION

ACCOUNTING

TREE SERVICES

TREE EXPERTS

314-725-6159 Tim Gamma

B.S. Horticulture Board Certified Master Arborist MW-0117B

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ad our

NCE

19 5 4

here

son eter P s k 50 Broo Call 4.496.53 1 3

P.O. Box 16103 Clayton, MO 63105 tim@gammatree.com www.gammatree.com

BULLETIN BOARD

COLLECTIONS

FURNITURE

FILTRATION

BUILDING SUPPLY

JOSEPH BEILE Owner

WATER GUARDIAN

636-346-1015 beilejoe@yahoo.com

LOCKSMITH

here

son eter P s k 50 Broo Call 4.496.53 1 3

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Adv

ur c

yo rtise

ny mpa

PAINTING

Don’t move, Improve! Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years. As we like to say, “We’re not the best because we’re the oldest. We’re the oldest because we’re the best.”

Multi-Family Commercial Residential Exteriors Interiors Painting Resurfacing Remodeling

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FREE ESTIMATES!

7805 Manchester Road | St. Louis, MO 63143

314-646-7000 | BecknerSTL.com Customer Focused • Cost Effective • Great Return On Your Investment

TECHNOLOGY

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TREE SERVICE

COMPLETE TREE

4 Thinning & Shaping 4 Trimming & Pruning 4 Crown Reduction 4 Deep Root & Injection Fertilization

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Monday - Friday | 7am - 4pm |

CERTIFIED ARBORIST ON STAFF

TREE SERVICE

25 YEARS OF QUALITY TREE SERVICE

E REMOVAL

| 636-671-0429 aimtoamazeoutdoorservices@gmail.com

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LANDSCAPE

WE MAKE YOU LOOK GOOD!

LANDSCAPE CONSTRUCTION

SNOW & ICE MANAGEMENT

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RETAINING WALLS & DRAINAGE

CALL US TODAY AT 314.776.LAWN FOR A CUSTOM QUOTE!

www.brakelandscaping.com

LANDSCAPE MAINTENANCE

presents

Spring Leasing 2021

LEASING

Apartment Leasing Solutions, LLC.

Wow! We’ve made it! After a long 2020 we’re rounding the corner on what is looking to be an outstanding year for both apartment leasing and the multifamily industry. There are lots of easy and affordable ways to keep the “Spring” in your leasing step!

Shop Your Competitors

Self Evaluations

Just do it! Phone, email, virtual tour and visit! Nothing is easier and more enlightening than seeing how others lease. Plus, it’s a great tool for improving your skills and getting to know your competitors.

Shop yourself! Self evaluations are key in keeping leasing skills on track. Make it a team project and take turns shadowing each other and learning from your fellow leasing teammates.

Spruce it Up!

Selfie Stations

After a long winter, spring is the perfect time to spruce up your display! Change up the décor with some bright new pillows, candles or towels. Maybe even swap out the furnishing from one display to another. How about adding some background music? Get excited about showing your apartments!

Who doesn’t want a selfie? Make selfie stations accessible at different points along your tour route! They’re perfect for both guided and self guided tours. Invite prospects to take selfies along the way! Use a great scenic area or make a picture frame to use in your display or clubhouse! Make sure prospects take and share their selfie on social media and tag your property for more exposure. Seriously, what a fun way for them to remember your community! Great for follow up too!

Spring Training – It’s not just for baseball!

Spring Scents

Fun, energizing spring training is perfect to get your team geared up for busy leasing season. Great as a refresher for seasoned leasing consultants and perfect for those new to the industry!

Smell is everything! Change up the scents in your displays, clubhouse and show units. Clean linen or citrus fragrances are buyers’ favorites in warmer months. Fun fact: Did you know that your sense of smell is the strongest of your five senses?

Apartment Leasing Solutions, LLC. 314.540.3469

APTLeasingSolutions.com LauraB@APTLeasingSolutions.com

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For great training classes, leasing shops and more leasing tips and tricks call Apartment Leasing Solutions. With over 30 years of experience in property management and with leasing being our specialty, we would love to help your team with all of your apartment leasing needs!

LOCKSMITH

NEED A RELIABLE LOCKSMITH? Topnutch Locksmith Can Help! Call (314) 853-6055 24/7 Emergency Services

TOPNUTCH

LOCKSMITH FREE ESTIMATES Military Discounts Senior Citizen Discounts High Security Locks High Security Auto Key Make Auto/Residential/Commercial Lockouts Commercial Locks Residential Locks

LOCKSMITH SERVICES • Residential • Commercial • Automotive

Your referrals & services are the lifeline of my business www.topgloballocksmith.com topnutchlocksmith@gmail.com

Rise above the competition.

Advertise in the next issue of MULTI-FAMILY

call today to reserve your place in the next issue 314-779-5771

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OUR TEAM IS READY TO SERVE YOU!

▶ Next Day Delivery on Our Truck

JOSH COSTELLO TERRITORY SALES MANAGER 314.202.3609

▶ Competitive Pricing ▶ Leading Fill Rate—Thousands of MRO items in stock and ready for next day delivery!

MIKE BRADY TERRITORY SALES MANAGER 314.703.8777

▶ Legendary Customer Service ▶ Best-in-Class Invoicing

(subtotaled by category INCLUDING tax)

▶ Technical Training—Chadwell University ▶ User-Friendly Website ▶ Renovation Services

MAINTENANCE SUPPLY

We’re here for St. Louis

TYLER SCHALK TERRITORY SALES MANAGER 314.202.3997 JON FINK NATIONAL ACCOUNT MANAGER 913.333.7011 KEN FRITSCHE REGIONAL SALES MANAGER 314.313.0823

ST. LOUIS BRANCH

www.ChadwellSupply.com | 888.341.2423

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352 Hazelwood Logistics Center Dr. Suite 500 |Hazelwood, MO 63042

COLLECTIONS

Time is Money Let us collect your bad debt so you can focus on your business.

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COLLECTIONS Apartments Judgments Retail Rentals

United Credit and Collections, Inc.

636.946.8050 info@uccstl.com uccstl.com

PLUMBING SUPPLY

www.milfordsupply.com

For All Your Plumbing Needs SOUTH COUNTY

10943 Lin-Valle Dr. St. Louis, MO 63123 Phone: (314) 894-1991

SAINT CHARLES

1799 Ford Lane St. Charles, MO 63303 Phone: (636) 949-0097

MILFORD KITCHEN & BATH – FENTON 936 Brookwood Center Fenton, MO 63026 Phone: (636) 717-0700

KINGSHIGHWAY

4219 South Kingshighway Blvd St. Louis, MO 63109 Phone: (314) 932-5920

SOULARD PLUMBING SUPPLY

MILFORD KITCHEN & BATH – WEBSTER GROVES 78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

MILFORD HVAC HC-1 10947B Lin-Valle Drive St. Louis, Missouri 63123 Phone: (314) 626-0882

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78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

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PLUMBING

A ge d

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f you i gn i l o r or nt o e c dr f o ain can spiral out

With Over 20 Years of Experience,

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You Can Count on Us for Reliable and Professional Drain Cleaning

636.706.2656 · Casey@SCJetting.com SCJetting.com Saint Charles, Missouri 63304

24 Hour Emergency Service Available

636.706.2656

24 Service hr

REMODELING

Roofing, Restoration and more 4Roofing 4General Contracting 4Remodeling 4Insurance Claim Specialists 4Fire Damage Restoration 4Water Damage Restoration

www.stlbrcllc.com

(636) 999 -7663

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Call us today for a free estimate!

RESTORATION

LET US HELP YOU GET BACK TO NORMAL RESTORATION 24-HOUR EMERGENCY RESPONSE PROPERTY INSURANCE CLAIM SUPPORT

CORONAVIRUS (COVID-19) CLEANING & DISINFECTING SERVICES • Venturi Restoration is ready to respond to your cleaning and disinfecting needs (multi-family/commercial/municipal/residential) • Cleaning and disinfecting protocol follows updated CDC guidance for mitigating the transmission of viral pathogens (including Coronavirus) • Trained technicians with proper personal protective equipment will ensure safe and effective on-site process

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• Utilizing only those disinfectants suggested for both hard and porous surfaces by the Centers for Disease Control

Helping St. Louis homeowners, business owners and property owners get back to normal after: • • • •

Water Damage Fire & Smoke Damage Mold Discovery Wind & Storm Damage

Our team of St. Louis-based professionals have decades of experience responding to property damage from any cause. We’re prepared to respond NOW to your property damage emergency. We will restore your property quickly and efficiently so you can get BACK TO NORMAL. Call now to speak with one of our experts.

314-664-9999 StLouis.Venturi@CallVenturi.com

RESTORATION

Looking for an alternative to all those smelly tub refinishing services? Well, you’ve found it. Our product? A durable, odorless, enameled paint aptly named “Liquid Tub Liners.”

Our Services:

Restoration of Bathtubs, Sinks and Showers Repair of Chipping and Small Dents Repair of Through-Holes Rust Removal

Eco Tub Restoration

314.484.5365 EcoTubStLouis.com EcoTubRestoration@gmail.com

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Liquid Tub Liners are both a Waterproof coating and a Durable coating with a service life of more than 10 years!

ROOFING

SERVING THE MULTI-FAMILY, RESIDENTIAL & COMMERCIAL ROOFING NEEDS IN ST. LOUIS AND SURROUNDING COMMUNITIES SINCE 2009.

EXPERIENCED IN MULTI-FAMILY PROPERTIES ROOFING • ROOFING REPAIRS

With 9 locations across the Midwest, Bone Dry Roofing is one of the largest contractors serving the multi-family market for over 30 years. Our experience and expertise brings a variety of value when managing a project while exceeding our customer’s expectations.

FREE INSPECTIONS & ESTIMATES

MASONRY BRICK & CHIMNEY REPAIR • REPLACEMENT

INSURANCE SPECIALIST AVAILABLE LOCAL , INSURED, BONDED 24 /7 EMERGENCY SERVICES

EVERYTHING UNDER

INSULATION

ONE HELLUVA

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ROOF!

GUTTERS • GUTTER COVERS • CLEANING

11368 DORSETT ROAD • MARYLAND HEIGHTS, MO 63043 BONEDRY.COM

636-489-1830

314.725.6159 GammaTree.com

TREE SERVICES

Your Trees Deserve the Best Care

Gamma’s roots run deep

Gamma Tree Experts has provided high quality tree and shrub care since 1954. Family owned and operated, we are known for our quality and integrity. Our customers like our professionalism, our responsiveness, and they like doing business with a company where quality is of prime importance. Our experienced staff of horticulturists and certified arborists are dedicated to preserving and protecting your growing investment. We’ll provide you with a clearly stated tree care proposal containing a scope of work, terms and conditions and guaranteed pricing. We can perform stand alone tree care work on a project basis or put together an integrated, proactive program of regular inspections, preventive maintenance, scheduled pruning and timely fertilization. We recognize the tradeoffs between maintenance costs and property value and recommend only practical solutions that we know work. • Multi-Family Experts • Residential Services • Commercial Tree Services • Municipal Services VendorGuideUSA.com

• Programs

SECURITY

CRIME PREVENTION THROUGH ENVIRONMENTAL DESIGN By Andrew Pieplow

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Have you heard of the crime prevention theory, Crime Prevention Through Environmental Design (CPTED)? Simply put, this approach focuses on how the physical environment and our own established norms change our behavior. There are four main components to CPTED, Natural Surveillance, Natural Access Controls, Natural Territorial Reinforcement, and Maintenance/ Management. Today we will be discussing Natural Surveillance.

The easiest way to think about this component of CPTED is that criminals do not want to be seen when committing crimes, so we should take every step possible, to increase visibility. One of the best ways to increase visibility around your property is to create an activity generator. Something like a centralized mailbox accomplishes this perfectly. Every time someone goes to check the mail or the mail is being delivered they are essentially acting like a security guard on patrol, performing a “tour” across the property.

Something as simple as ensuring a person can see who is inside a room or space before entering can be a big improvement. Glass doors and additional windows in a laundry room are a great example of this. You can see inside and out, making residents feel more comfortable while leaving criminals feeling more exposed. Another example would be to utilize open staircases. The open design works just like having a glass door and additional windows in the laundry room, people are visible through the stairs. The easiest and sometimes quickest way to increase visibility on your property is through lighting and landscaping. You could add visibility through windows, activity generators, or open staircases, but what help is it if there isn’t proper lighting? Increasing lighting throughout your property is important, but you should also focus on additional forms of lighting to help draw attention to access control points and potential hiding spots. Like poor lighting, poor or overgrown landscaping is an easy

SECURITY

F U L LY M A N AG E D V I D E O S U R V E I L L A N C E E XC L U S I V E T O T H E M U LT I FA M I LY I N D U S T R Y

fix. Ensure all landscaping around windows or other vantage points are trimmed and maintained. This will keep all visibility unobstructed and limit potential hiding places.

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Maybe you don’t have the budget right now to make improvements to your lighting or stairs but consider at the very least addressing your landscaping. Trimming hedges or trees cannot only help increase the chance of visibility but will also remove hiding places throughout. In deterring crime, it matters just as much if the offender thinks they will be observed, versus actually being seen.

CLASSIFIEDS

A ACCOUNTING

CLEANING

H HAULING

ESTES ACCOUNTING 636-728-2453 EstesAccountingLLC.com

TIDY B CLEANING 314-229-0390 TidyB.com

WE HAUL 314-306-2000 WeHaulDumpsters.com

Estes Accounting is a professional firm dedicated to providing outstanding day-to-day business solutions ranging from accounting services to bookkeeping, business management, tax preparation and filing services. We are committed to providing reliable accounting services for small to mid-size businesses to help entrepreneurs acquire accurate information to make the best decisions.

Tidy B cleaning considers cleaning a profession— our profession. That’s why when our team of cleaning specialists arrives at your property, you’ll experience a carefully orchestrated cleaning routine you will truly appreciate! No tricks, no gimmicks, just performance!

We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, same-day delivery.

AIR FILTERS

COLLECTIONS

HOME SECURITY

SECOND NATURE 708-704-7737 SecondNature.com

CONSUMER COLLECTION SERVICES 314-432-2430 ConsumerCollection.com

SIMPLISAFE 888-910-1458 SimpliSafe.com

Second Nature, a leader in Multi-Family air filtration automates preventative maintenance and reduces maintenance costs by 38%.

We provide professional collection services with compliance, recovery and customer experience as our top priorities. With resources and proven methods, we promise to improve your collection process! Our services allow Clients to customize our service to meet the needs of their business, while also providing RESULTS YOU CAN COUNT ON!

Protection for every window, room and door. Against intruders, fires, water damage, medical emergencies & more. All monitored 24/7 by professionals ready to dispatch police.

B BUILDING SUPPLY

COLLECTIONS

I INTERIOR DESIGN

C BENNETT 314-556-1408 CBennett.net

UNITED CREDIT AND COLLECTIONS 636-946-8050 UCCSTL.COM

SHARON CHAPMAN DESIGN 314-224-1551 SharonChapmanDesign.com

Family owned, C Bennett Building Supply specializes in fireplaces, fireplace surround, shower doors, appliances, outdoor living, mirrors, shelving, and hardware.

From owing countless dollars on student loans to their monthly rent, it is a common problem for people to run away from their financial obligations. At United Credit and Collections, our clients appreciate not having to jump through any hoops to receive the quality, personalized support they deserve. Our professionals are well-equipped with the knowledge they need to get the job done.

We are your solution to Create, Update & Renovate for all of your residential & commercial projects. Sharon Chapman Design specializes in assisting management companies create an updated and welcoming property to leverage the highest leasing dollar.

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C CARPET CLEANING

CONCRETE

K KEY MANAGEMENT SYSTEM

SAMS CARPET CLEANING 636-949-8229 SamsCarpetService.com

AIM TO AMAZE OUTDOOR SERVICES 636-671-0429 AimToAmaze.com

KEYTRAK 913-645-1959 KeyTrak.com

Carpet cleaning is a big part of who we are and what we do. But did you know that Sams offers a comprehensive slate of cleaning and repair services to care for your entire interior space? Whether it’s for your home, commercial space, or multi-housing / apartment building.

Locally owned and operated, serving the St. Louis area for over 20 years! Complete Tree Services, Stamped Concrete, Landscape Services and much more. Free budget consultations. For all your outdoor needs!

KeyTrak electronic key control systems offer a 100% verifiable audit trail on keys, fobs, or other assets. With our solutions, apartments or condominiums can manage anywhere from 12 to 5,760 keys. Take control of your operations today

CLEANING

F FILTRATION

L LANDSCAPING

ELITE MAIDS 314-462-7380 EliteMaidSTL.com

WATER GUARDIAN 636-346-1015 WaterGuardian.Info

BRAKE LANDSCAPING 314-776-5296 BrakeLandscaping.com

If you have your day to day cleaning under control, let us do the really dirty work. We provide deep cleaning services to reach the places you might have missed. We have a variety of bonus services from desks cleaning to air ducts. Let us help you make your business shine!

Water Guardian is a state-of-the-art water filtration system. This system will boost your immune system helping to fight illness including Covid-19. The 3 filter system is the most effective filter on the market to eliminate lead. Operation Managers increase your ROI by charging a monthly fee.

Brake Landscaping & Lawncare, Inc. has provided St. Louis with landscape maintenance, snow & ice management, landscape design, landscape installation and much more. Whether it’s a commercial mowing project, snow plowing, design/build, or drainage installation and grading solutions, you can count on Brake because, “We make you look good!”

S SECURITY

APARTMENT LEASING SOLUTIONS 314-504-3469 AptLeasingSolutions.com

PAS (214)-223-2555 PASonline.com

WATCHTOWER 855-427-4586 nathanelmoburnette@gmail.com

Temporary and temp to permanent hire apartment staffing. Training & Consulting Services for the Multi-family Industry. Serving the greater St. Louis area.

PAS Purchasing Solutions is the industry’s largest GPO with a membership of 800,000 units. Management companies join our Membership at no cost to receive greater than normal discounts on supplies such as maintenance items, paint, flooring, pool chemicals and office supplies. Our average Member saves $28,000/year for every 1,000 units.

We are the ideal, long term asset protection resource for property management groups that specialize in multifamily housing. With little time to micro-manage, these property management groups need lasting partnerships from their suppliers. They want to know someone is always there twenty-four hours a day, seven days a week.

LOCKSMITH

R REMODELING

SOCIAL

TOPNUTCH LOCKSMITH 314-853-6055 TopGlobalLocksmith.com

STL BUILDING & REMODELING 636-999-7663 STLbrcllc.com

RESULTS REPEAT 215-995-3096 ResultsRepeat.com

Topnutch Locksmith has been providing highquality services in Manchester for years. Each of our locksmiths are experts in their field with extensive histories in the trade. Our experience and our time working in the industry have turned us into the most honest locksmiths in Manchester. We believe in open communication with clients, ethical pricing, and realistic talking points.

Everyone needs a reliable contractor by their side. If you live in MO, you can trust STL Building & Remodeling with your home improvement project. Our roofing company can take on just about any work you need done, including: roofing installation, repair and replacement - storm, fire and water damage assessment and remediation - remodeling and home addition projects - custom home construction.

Results Repeat is a boutique digital marketing agency specializing in multifamily marketing with a consultative, transparent, and results-driven approach. We specialize in generating leads for apartment owners and operators. Our primary competencies are: Website Design and Development, Search Engine Optimization, Marketing Consulting, Print/Digital Marketing Products.

P PAINTING

RESTORATION

T TREE SERVICES

BECKNER PAINTING 314-646-7000 BecknerSTL.com

ECO TUB RESTORATION 314-484-5365 EcoTubStLouis.com

AIM TO AMAZE OUTDOOR SERVICES 636-671-0429 AimToAmaze.com

Beckner Painting is your Residential & Commercial painting company in St Louis. We handle all painting projects from indoor and exterior painting Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years.

Eco Tub Restoration provides the finest bathtub decoration services in all of St. Louis, Missouri. Why choose us? Even with all the advantages of our technology and the materials we use, our prices are the same as those of companies that use conventional spray on bathtubs. This makes Eco Tub Restoration more profitable for customers.

PLUMBING

RESTORATION

TREE SERVICES

SC JETTING 636-706-2656 SCJetting.com

VENTURI RESTORATION 314-664-9999 VenturiRestoration.com

GAMMA TREE 314-725-6159 GammaTree.com

When you need emergency sewer and drain cleaning, preventive maintenance, rely on the professionals. We have over 20 years of experience. We take care of all drain issues. We are a family and veteran owned business, stop wasting money on big corporate companies that cannot provide personal service, as we can.

Our arborists are passionate about trees. They understand how much your trees mean to you and have the knowledge and technical experience to provide the utmost in tree care. The Gamma staff includes Board Certified Master Arborists, Certified Arborists, Horticulturist and an Urban Forester.

PLUMBING SUPPLY

ROOFING

MILFORD PLUMBING SUPPLY 314-894-1991 MilfordSupply.com

BONE DRY ROOFING 636-489-1830 BoneDry.com/st-louis/

Milford Supply Company sells wholesale and retail plumbing products. Providing material, knowledge and training for the plumbing professional contractor. While; maintaining a respected relationship with the retail market because of the knowledge of its product offerings and professionalism in working with consumers.

It all humbly started in a small garage. But that garage had one helluva good roof. Thirty years later, Bone Dry has emerged as one of the largest residential roofing companies in the Midwest. Every member of a Bone Dry crew is trained and certified in their task at hand.

Leave your mark on history. Advertise with us today.

314.496.5350 • VendorGuideUSA.com

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PURCHASING

CLASSIFIEDS

LEASING

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