MULTI-FAMILY Greater Des Moines Area
APRIL-MAY-JUNE 2021
A message from the publisher Spring has sprung and it is an exciting time of year at the communities you are managing. My hope is that after a particularly cold and snowy winter, and a long distancing due to the pandemic, that people are finally inspired to move, lease and live in all your buildings. Interesting that in 2021, there are 21 vendors advertising in this issue that want your business. They are strong supporters of the industry and do quality work at affordable prices. They are offering services from technology to window washing. Each and every one seasoned veterans of the multi-family industry who know what you need to achieve your goals in 2021. Please take the time to thumb through the pages and see if there is a way you can help each other. Appreciate and analyze all the pages and please make the call. The focus this spring is on immunization. If you so choose, make sure to seek it out. Embrace a little bit of freedom but do not let your mask down too soon! If you are not an advertiser consider calling me and be a partner with the thousands of professionals who are reading through these pages. Call 515-669-8727 for a quick consultation on pricing and distribution details. Industry Leaders, call these vendors they will work for you, and they have for me. Look at the professional article on page 20, Retaining Community Members at Renewal Time. Thank you to all the advertisers and readers. I look forward to seeing you soon. Happy Leasing,
VendorGuideUSA.com
— Mary Spain, Publisher
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H
ADVERTISING
Apartment Leasing Guide ����������������������������������������������������������������������� 19
APARTMENT RENOVATIONS
R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13
HEATING AND COOLING
Connett Services ��������������������������������������������������������������������������������������31
I
INSURANCE SERVICES
Krist Insurance Services ������������������������������������������������������������������������ 14
INTERNET PROVIDERS
ICS Advanced Technologies ����������������������������������������������������������������� 30 Tech Center ������������������������������������������������������������������������������������� 5 & 22
ARTICLES
A Message From the Publisher �����������������������������������������������������������������2 Retaining Community Members at Renewal Time ������������������������������� 20
AUDIO/VISUAL
VENDOR INDEX
A
K
KITCHEN AND BATHROOM
Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13
ICS Advanced Technologies ����������������������������������������������������������������� 30
L
B
BATHROOM AND KITCHEN RESURFACING
Renovation Systems ������������������������������������������������������������������������������� 13
BULLETIN BOARD �����������������������������������������������������������������������������24-25
LIGHTING AND ACCESSORIES
BulbGuy ���������������������������������������������������������������������������������������������������� 15
M
MAINTENANCE
Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13
C
CABINETRY/COUNTERTOPS
Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13
MANAGEMENT/CONSULTING
Optimum Real Estate Management ����������������������������������������������������� 8-9
CABLE PROVIDERS
ICS Advanced Technologies ����������������������������������������������������������������� 30 Tech Center ��������������������������������������������������������������������������������������� 5 & 22
CARPET AND FLOORING
Artisent Floors ����������������������������������������������������������������������������������������� 11 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13
MARKETING MATERIALS
Complex Connexions �����������������������������������������������������������������Back Cover
P
PAINTING
Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6
CARPET CLEANING
Durachem ���������������������������������������������������������������������������������������������������7 Renovation Systems ������������������������������������������������������������������������������� 13
PEST CONTROL
DIAM Pest Control ����������������������������������������������������������������������������������� 28
CLASSIFIEDS �����������������������������������������������������������������������������������16-17 CONSULTING
PLUMBING
Affordable Drain - Jetsurge ������������������������������������������������������������������������4
Optimum Real Estate Management ����������������������������������������������������� 8-9
PROFESSIONAL ORGANIZATION
D
Greater Iowa Apartment Association (GIAA) ����������������������������������������� 18
DRAIN CLEANING
Affordable Drain - Jetsurge ������������������������������������������������������������������������4
PROJECTS
Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29
DRYER VENT CLEANING
Mr. ProActive �������������������������������������������������������������������������������������������� 10
EMERGENCY RESTORATION
Durachem ���������������������������������������������������������������������������������������������������7 Renovation Systems ������������������������������������������������������������������������������� 13
EXTERIOR CLEANING
Pressure Point ������������������������������������������������������������������������������������������ 12
EXTERIOR RESTORATION
Reliable Construction Services ������������������������������������������������������������������6
R
ROOFING
Newton Roofing Services ������������������������������������������������������������������������27
S
SECURITY
The Conley Group ������������������������������������������������������������������������������������ 23 ICS Advanced Technologies ����������������������������������������������������������������� 30
W
WATER INTRUSION
Mr. ProActive �������������������������������������������������������������������������������������������� 10
VendorGuideUSA.com
E
3
DRAIN CLEANING/PLUMBING
TELEVISING & LOCATING
SMALL DRAINS
We are a family-owned and operated drain business that has been serving the Des Moines metro for nearly 25 years. Our qualified technicians use proven methods with high-quality
SAME DAY SERVICE
MAIN LINES
equipment to provide exceptional service at affordable prices. Our service team is available 24/7 with SAME DAY SERVICE to help
HYDROJETTING
PREVENTATIVE MAINTENANCE
you with any issue that comes up. From sinks and toilets, to floor drains and mains…WE HANDLE IT ALL!
515.286.1291 | WWW.JETSURGEIA.COM
Volume 2 • Issue 4 PUBLISHER
Mary Spain GRAPHIC DESIGN
Lisa Huntley
The publisher of Vendor Guide - Greater Des Moines Area Edition - accepts no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Mary Spain. If you want to be added or taken off the mailing list, please call 515.669.8727. By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors or omissions on any article in the magazine or online.
VendorGuideUSA.com
Advertiser gives the publisher permission to use and publish photos both in print and online at www.
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VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of Vendor Guide - Greater Des Moines Area Edition. Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2020-2021.
Vendor Guide Magazine • PO Box 489 • Norwalk, IA 50211-9998 • VendorGuideUSA.com • P: 515.669.8727
LLY OWN A C E
Full Color with Gradient Logo
L
Over 30 Years Experience
Full Color with Solid Color Logo
CABLE/INTERNET
D
O
1 Color with 1 Color Logo
You now have a choice for providing Internet • Cable • Audio Visual to your multi-family residents!
CALL TODAY FOR INFORMATION ON ALL OF OUR SERVICES!
Internet & Phone Installation (Century Link) Custom Audio Video Systems
Security Camera Installation Custom Low Voltage Wiring High Speed Internet & Phone
TRUSTED • EXPERIENCED
515.221.2222 • www.TVIowa.com
VendorGuideUSA.com
10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322
5
RENOVATIONS
Complete Interior & Exterior Renovations Complete Turn Key & Make Ready Services Windows & Siding Concrete Drywall & Painting Cabinets & Countertops Complete Fire Restoration Drainage Decks, Rails & Fencing
VendorGuideUSA.com
Consulting
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And More… For more information, www.reliablecs.net Kansas City Regional Office 13505 S. Mur-Len Rd Suite 105-312 Olathe, KS 66062 913-764-7274
Des Moines Regional Office 11299 Aurora Ave Urbandale, IA 50322 515-278-1685
CARPET FURNITURE ODOR REMOVAL WATER RESTORATION MOLD REMEDIATION
CARPET CLEANING
Want your carpets really, REALLY clean? Want them to dry in HALF the TIME?
SAME DAY SERVICE COMPETITIVE PRICING LOCALLY OWNED CERTIFIED
VendorGuideUSA.com
515.650.1620
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MANAGEMENT/CONSULTING
Tailored Management Executive Team with Over 100 Years of Property Management Experience.
Full Service Real Estate Management
MULTI-FAMILY
Tailored Property Reports Proven Custom Marketing Plan Preventative Maintenance Program
COLLEGIATE
Budget Preparation Owner Portal for Viewing of Real Time Numbers Expert Management
COOPERATIVE HOUSING
On Point Management at Communities Providing Consistency to Residents and Owners Superior Level Performance
TOWNHOME ASSOCIATIONS
Due Diligence Assistance Market Survey Completion All Facets of PM Training
TAX CREDIT
Capital Needs Assessment Planning Asset Management Lease Up Assistance
COMMERCIAL
Marketing Services
VendorGuideUSA.com
Software Implementation & Support Training
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Trustworthy Relationships Creating Win-Win Property Management.
Owner • Broker
515.809.5400
INCREASE YOUR NOI WITH THE OPTIMUM TEAM. LET’S TALK TODAY!
OPTIMUM REAL ESTATE MANAGEMENT ARTISAN MANAGEMENT GROUP Tina@Optimumrem.com www.OptimumRealEstateManagement.com
VendorGuideUSA.com
Tina Smothers
MANAGEMENT/CONSULTING
to Ownership Needs
9
DRYER VENT CLEANING
Ask Mr. ProActive about: Dryer vent cleaning Sump pump & water intrusion management packages
LET’S TALK ABOUT HOW WE CAN MAKE YOUR LIFE EASIER! with Mr. ProActive is a subscription service designed to put your property maintenance on auto-pilot. Ask about Programs for Condominium Associations & Multi-Family Communities! For a low monthly fee you can stop worrying about the most critical tasks that keep your property safe, efficient and durable.
H OW IT WO R K S : Our techs will handle the most critical preventative maintenance tasks on a routine basis.
You will receive a report of all of the services completed each visit along with any deficiencies or concerns found.
VendorGuideUSA.com
Call Mr. ProActive today! 515.218.2470 MrProActive.com
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Mr. ProActive with the safety and efficiency of my home “ Trusting has instantly lifted a massive mental burden. I save a lot of time & my new sidekick does a far better job than I ever did! ”
CARPET/FLOORING
VendorGuideUSA.com
11
EXTERIOR CLEANING
KEEP YOUR GUTTERS CLOG FREE AND LOOKING GREAT!
CREATE YOUR OWN PACKAGE DISCOUNT!
VendorGuideUSA.com
Is your roof infested with ugly algae stains? Our safe roof cleaning method will make it look like NEW again!
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It’s the fast & affordable Home Makeover! Safe removal of built up dirt & mildew revives your home’s true beauty!
Keep your gutters clog free & looking great! The perfect nishing touch to house washing or roof cleaning.
A Don’t let a dull, dirty deck bring you down! We can restore natural beauty to all types of decks & fences.
Brighten up your What good is a clean home without clean windows? property exterior today! Streak-free & sparkling Professional cleaning of clean is our specialty. driveways, PressurePointCleaners.com sidewalks, patios, garage oors & more.
515.451.9311
SA
RENOVATIONS/FLOORING
$75 ANY 2 COMPLETE SERVICES
515.451-9311
Call or text for a quick price quote!
SAVE $100 OFF any 3 services! Expires 4/30
VendorGuideUSA.com
OFF
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INSURANCE VendorGuideUSA.com 14
www.KristInsurance.com
(O): 515-270-0909
1055 Jordan Creek Parkway, Suite 218
(F): 515-270-9296
West Des Moines, IA 50266
LIGHTING/ACCESSORIES
HOW MANY PEOPLE does it take to change a HOW MANY PEOPLE
does it take to change a LIGHT BULB?
LIGHT BULB? Zero. Just call Zero. Just call
º Your independent supplier º Dedicated lighting specialist
Yourend-to-end independent supplier º º Total, service º Dedicated lighting specialist
º 515.777.2765
º bulbguylighting.com
515.777.2765 º bulbguylighting.com bulbguylighting.com º 515.777.2765
VendorGuideUSA.com
º Total, end-to-end service
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CLASSIFIEDS
C CABLE PROVIDER
D DRAIN CLEANING/PLUMBING
APARTMENT LEASING GUIDE 651-603-4560 ApartmentLeasingGuide.com
TECH CENTER 515-221-2222 TVIowa.com
AFFORDABLE DRAIN JETSURGE 515-286-1291 JetSurgeIA.com
Our Print product is designed with a more modern digital age layout while maintaining the functionality of an authentic print publication It is consumer focused and formatted such that the reader quickly learns the organization of the content. Our consumers never have to search the page to find the information they are looking for in your listing.
TECH CENTER (Formally Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.
We are a family owned and operated business providing exceptional Sewer and Drain Cleaning. We have been serving clients across Metro Des Moines for over 20 years. Available 24 hours everyday!
APARTMENT RENOVATIONS
CARPET CLEANING
DRYER VENT CLEANING/WATER INTRUSION
R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com
DURACHEM 515-650-1620 DurachemIA.com
MR. PROACTIVE 515-218-2470 Mr. ProActive.com
You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.
Durachem has served the Des Moines metro since 2011. Our ASTM tested cleaning method is guaranteed to keep carpets looking cleaner than newly uncleaned carpet without using hazardous chemicals. Schedule a FREE demonstration of our cleaning process today!
If you need a repair or have a special project we can handle all of the coordination and even get you competitive bids. Our network of specialists is the best around and growing all the time. Ask about Duct Cleaning and Water Intrusion Services!
APARTMENT RENOVATIONS
CARPET/FLOORING
E EMERGENCY RESTORATION
RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net
RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com
RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com
We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
APARTMENT RENOVATIONS
CARPET/FLOORING
EXTERIOR CLEANING
RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com
ARTISENT FLOORS 800-890-9366 ArtisentFloors.com
PRESSURE POINT CLEANERS 515-451-9311 PressurePointCleaners.com
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
For 30 years, Artisent Floors has crafted our flooring services and processes specifically for multi-family properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier.
Clean and clear; this is our focus for our services and communication. We strive to make you look like the professional when it comes to managing or building properties. We’ll support your management by giving you a clean property with a clear scope of service all while providing clear communication along the way.
CONSULTING/MANAGEMENT
EXTERIOR RESTORATION
OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Tailored Management to ownership needs. Full service or Ala Carte. Focusing primarily on multifamily. Superior level performance and expertise with an executive team with over 40 years’ experience. We build trustworthy relationships through win-win property management.
RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net
VendorGuideUSA.com
C CABLE PROVIDER
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Full Color with Gradient Logo
A ADVERTISING
ICS Advanced Technologies 515-268-4000 ics-llc.net ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.
Full Color with Solid Color Logo
1 Color with 1 Color Logo
We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.
L LIGHTING AND ACCESSORIES
CONNETT SERVICES 515-967-0002 CONNETTSERVICES.COM
BULBGUY 515-777-2765 BulbGuyLighting.com
Connett Services is a local Des Moines, heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your community with any HVAC issues.
With our Brand Agnostic approach, we offer unique solutions tailored to your needs. Whether you simply need to buy products, have us come out and fix something or totally change your lighting, give BulbGuy a call. We’ll focus on your lighting so you can focus on your business.
I INSURANCE
M MANAGEMENT/CONSULTING
KRIST INSURANCE SERVICES 515-270-0909 KristInsurance.com Established in 1993, Krist Insurance Services is your locally owned and operated independent agency. With focuses on Commercial Property and Casualty, Employee and Group Benefits, and Personal Property and Casualty, we will give you the technical abilities of the large national brokers with a local touch! Check us out today!
OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Optimum Real Estate Management is a fullservice company focusing on multi-family, commercial and association management. Our executive team has over 40 years of direct experience. Optimum team members have the knowledge and experience needed to properly manage your investment properties.
INTERNET PROVIDERS
MARKETING MATERIALS
R ROOFING SERVICES
ICS Advanced Technologies 515-268-4000 ics-llc.net
COMPLEX CONNEXIONS 515-669-8727
NEWTON ROOFING SERVICES 515-986-9949
ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.
Let us help you show off your brand with a multitude of exceptional promotional products. Spend as little or as much as is needed to get your name out there. No matter what story you want to tell we will help you get it done. If we don’t have it, we will find it. Pens, business cards, marketing cards, door hangers, mailers, signs and pull ups. Imagine the possibilities!
If you are looking for a company with the knowledge and expertise to keep you covered give us a call. Many roofing options are available and we are happy to look at your job and make recommendations. Repair or replace, we are a full-service roofing company with many years of experience.
PROFESSIONAL ORGANIZATIONS GREATER IOWA APARTMENT ASSOCIATION 1-866-562-GIAA (4422) theGIAA.com The Greater Iowa Apartment Association is a local and state network that supports your business growth! Membership benefits your business’s strength through education, legislation, and networking.
PROJECTS RANDY’S SERVICES 515-664-3696 Manage your community not your vendors. Partner with me on your projects large or small. I have been in the multifamily industry for years, so I know what you expect. My team can perform those miscellaneous maintenance “things” that your team just can’t get to. Everyday assignments or capitol improvements. Need ideas, call today!
P PAINTING
SECURITY SERVICES
TECH CENTER 515-221-2222 TVIowa.com
R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com
ICS Advanced Technologies 515-268-4000 ics-llc.net
TECH CENTER (Formerly Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.
You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.
ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.
KITCHEN AND BATHROOM
PEST CONTROL
S SECURITY SERVICES
RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com
DIAM PEST CONTROL 515-244-3533 DIAMPestControl.com
THE CONLEY GROUP 515-277-7437 TheConleyGroup.com
Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.
President of DIAM Pest Control, Perry Tague, is just a phone call away and customer service is his number one concern. The key factor to effective pest control is an ability to correctly identify the problem, and no one knows local pests like a local company. We have been providing service for over 50 years. All DIAM employees are tested and licensed by the state of Iowa.
As a team of professionals, our mission is to partner with our customers and add value to their organizations by providing timely, professional security, risk management and other related services to them, thereby decreasing their losses and risk while simultaneously increasing their profits.
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VendorGuideUSA.com
INTERNET PROVIDERS
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CLASSIFIEDS
H HEATING AND COOLING
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PROFESSIONAL ORGANIZATIONS
The Greater Iowa Apartment Association
is a non profit association dedicated to serving the needs of the multi-family industry. Our membership includes over 250 companies who manage over 30,000 apartment homes. They are independent rental owners, owners, managers, developers and vendor partners who work to promote the advancement of the multi-family industry throughout the state of Iowa and beyond.
MAINTENANCE MANIA PINNACLE OF EXCELLENCE AWARDS FAIR HOUSING EDUCATION
what we do VendorGuideUSA.com 18
REPRESENTATION
ANNUAL GOLF OUTING LEASING 101 EDUCATION SELF DEFENSE MONTHLY VENDOR MEETINGS TRADE SHOW & EDUCATION CONFERENCE QUARTERLY MEMBERSHIP MEETINGS
RELATIONSHIPS
LUNCH & LEARNS EMPLOYMENT ANNOUNCEMENTS PARTNERSHIP
MEMBERSHIP LISTS COMMUNITY GIVE BACK
(866) 562-GIAA (4422)
GIAAHQ@gmail.com
TheGIAA.com
Christy will wear many hats at GIAA, including: MEMBERSHIP
Formerly Apartment Magz
ACCOUNTING
SEARCH BY AREA
COMMUNICATIONS WEBSITE
MARKETING
ADMINISTRATION
STUNNING PHOTOS
Being a prior business owner and having experience in operations gives her the edge to bring the GIAA to the next level. Christy has her real estate license and hopes to be managing a property of her own one day. She has over 10 years of customer service experience with a knack for administration and organization. Her commitment to excellence and a lifelong endeavor to always learn is the foundation of her work ethic.
EASY TO NAVIGATE
Born and raised in Iowa, Christy is proud to be an Iowan! She has been in the city of Des Moines for over 20 years and enjoys all the fine cuisine culture and activities it has to offer.
here are a few fun facts:
DETAILED AMENITIES
ONLINE, MOBILE & PRINT WHO INSPIRES YOU?
Jane Fonda.
WHAT’S THE LAST BOOK YOU READ?
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R E TA I N I N G YOUR COMMUNITY MEMBERS AT RENEWAL TIME ARTICLE BY ROXXIE EGGERT
Now that you have leased to a new community member, what is next? How does a community keep their residents happy so they renew every year? Creating a comfortable, friendly, caring and responsive community is key – your residents will not want to leave!
Even though your community will consist of some transitory/short-term renters who are renting while their house is being remodeled, during an internship, while they house hunt, etc., many of your community members want to be long-term residents. After all, residents will not want to leave a community where they have established lasting bonds they don’t want to break. These bonds are with other residents as well as with all the staff that work there. The on-site management team, including maintenance, housekeeping and concierge, leasing agents and managers and their relationships with the community members will be one of the deciding factors your residents consider when making a renewal decision.
3.
KEEP YOUR COMMUNITY CLEAN AND MAINTAINED. Our communities are cleaned and maintained seven days a week, every day of the year. If your current residents have experienced firsthand how clean their community is kept, they will want to continue living in the community – this raises the likelihood of their renewing.
4.
KEEP YOUR RESIDENTS INFORMED. If there is community maintenance scheduled, new features on site, change of clubroom hours, or anything else involving their community and surrounding area, be sure to communicate by your residents’ preferred method: email, call, text or by posting notices on site. They will be comfortable knowing the management company is keeping them aware so there are no surprises. Temper any inconvenient changes with solutions. For example, if the parking lot is being cleaned or shoveled, be sure to have an alternate plan so your residents have somewhere to park during this time.
5.
TRY TO KEEP CONSISTENT STAFF IF POSSIBLE. The more your residents bond with each other and staff they are familiar with and enjoy, the easier it will be at renewal time to retain them. Too many staff changes may make your residents uneasy or uncomfortable. If there are staff changes, if possible, be sure to communicate with the residents so they have an opportunity to say good bye.
HERE ARE SOME IDEAS ON BUILDING COMMUNITY AND ENSURING HIGH RETENTION AT RENEWAL TIME:
1.
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BEING RESPONSIVE TO RESIDENT NEEDS. If there is a work order submitted or a resident has concerns about the building, be sure to answer phone calls and messages quickly to take steps to resolve the situation immediately. If it cannot be resolved quickly or is a change the community is not able to make, communicating the resolution or answer assures the resident their concerns were heard.
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2.
SCHEDULE COMMUNITY EVENTS. A really good idea that helps the surrounding community and lets your residents know about neighboring businesses, is by scheduling events including those businesses. A craft beer event hosted by a local brewery with a brew master in attendance to answer questions may appeal to your residents. Also schedule annual events such as a community cook out when the weather gets nice, holiday gatherings, contests with pets, on site pop ups, etc.
In addition, pro-active management companies will not wait until the 60 day notice period is looming to ask if the resident will be renewing. Generally the resident is contacted by management 75 days prior to lease end; why not contact them three to four months prior to lease end to see what they are thinking? This is the perfect opportunity to address any concerns, answer their questions about if there is a renewal special offered and what the renewing rent amount is. If your residents have not been happy, they have already reached out to other communities to find out availability and pricing. By waiting until the last minute to ask, their decision has most likely already been made. Think of how much less stress there will be for everyone if renewals are accomplished well in advance of the last day of the renewal period. The residents can sign their renewal lease and be happy they are staying in the community they enjoy.
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515.669.8727 | novacantms@gmail.com
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Complex Connexions will take care of all your customized apparel orders from design to delivery.
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Powerful enough to support any size property, SMARTBOX is the best solution for delivering video to your entire community—all from a single platform. The intelligent design allows flexibility to grow with your business needs without taking up excess space. Call TECH CENTER today for details! 515.221.2222 www.TVIowa.com 10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322
SECURITY VendorGuideUSA.com
The Conley Group, Inc. 2867 104th Street l Urbandale, IA 50322 (515) 277-7437 www.theconleygroup.com
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BULLETIN BOARD
VENDOR GUIDE
GLASS/DOORS
PLUMBING
CABLE/INTERNET
jasonvandyke@ics-llc.net www.ics-llc.net
Tina Smothers PRESIDENT
tina@artisancapitalgroup.com artisanmanagementgroup.com
Cell: 515-979-4123 Office: 515-232-4453
JASON VAN DYKE
V.P. of Business Development
MANAGEMENT / CONSULTING
Tina Smothers PRESIDENT
tina@artisancapitalgroup.com artisanmanagementgroup.com
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O: 515-809-5400 C: 515-423-3618 2015 Grand Avenue Suite #102 Des Moines, IA 50312
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Live Well Live ARTISAN
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235 Alexander Ave Ames, Iowa 50010
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ROOFING
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HEATING AND COOLING
Connett Services
You can count on Connett
Roy Connett Owner
101 E. Sheridan Ave. Des Moines, Iowa 50313 Office 515-967-0002 Fax 515-381-0375 connettservices@gmail.com ConnettServices.com
BUILDING SOLUTIONS
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PROJECTS
ONE CALL DOES IT ALL
SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES
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Randy.Allen42@yahoo.com
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• Locally Owned • Insured • 30 Years’ Experience • Licensed Vendors • Maintenance Services • On Call Programs • Partial or Full Remodels and Repairs
SINCE
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ROOFING
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Our Services:
• • • • • • • •
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IA LICENSE #C127341 VendorGuideUSA.com
1533 Ohio Street | Des Moines, IA 50314
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PEST CONTROL
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INTERNET PROVIDER
PANDEMIC PROBLEMS? As many companies have transitioned to telework, schools have implemented online learning and medical offices are encouraging telehealth, are you offering your residents optimal technology? √ Old wiring won’t support today’s bandwidth needs. Rewire with Fiber and Ethernet to each unit at no cost. √ Cut the cable companies cord once and for all – it simply doesn’t meet today’s Multifamily needs. √ Same upload and download speeds guaranteed - Up to 10 Gigabit speeds available.
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√ Iowa based, technical support 24/7, 365 – Average hold time in 2020: 37 seconds.
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Jason Van Dyke Vice President jasonvandyke@ics-llc.net 515-979-4123
Local Heating & Cooling Professionals Since 1999 Connett Services is a local Des Moines, IA heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your
HEATING AND COOLING
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24 HOUR EMERGENCY SERVICE
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We are a family owned and operated company that is able to ensure that our employees do quality work because we’ve known them for years. We make sure that all the work we do is of the highest quality in the industry, using the best parts and brands in the business. We’ll gladly solve all of your heating and air conditioning needs in no time!
(515) 967-0002 CONNETTSERVICES.COM
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Connett Services 101 E. Sheridan Ave Des Moines, IA 50313
31
PO Box 489 Norwalk, IA 50211-9998
PRODUCT FULFILLMENT
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