Greater Des Moines Area Multi-Family Vendor Guide - April-May-June 2021

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MULTI-FAMILY Greater Des Moines Area

APRIL-MAY-JUNE 2021


A message from the publisher Spring has sprung and it is an exciting time of year at the communities you are managing. My hope is that after a particularly cold and snowy winter, and a long distancing due to the pandemic, that people are finally inspired to move, lease and live in all your buildings. Interesting that in 2021, there are 21 vendors advertising in this issue that want your business. They are strong supporters of the industry and do quality work at affordable prices. They are offering services from technology to window washing. Each and every one seasoned veterans of the multi-family industry who know what you need to achieve your goals in 2021. Please take the time to thumb through the pages and see if there is a way you can help each other. Appreciate and analyze all the pages and please make the call. The focus this spring is on immunization. If you so choose, make sure to seek it out. Embrace a little bit of freedom but do not let your mask down too soon! If you are not an advertiser consider calling me and be a partner with the thousands of professionals who are reading through these pages. Call 515-669-8727 for a quick consultation on pricing and distribution details. Industry Leaders, call these vendors they will work for you, and they have for me. Look at the professional article on page 20, Retaining Community Members at Renewal Time. Thank you to all the advertisers and readers. I look forward to seeing you soon. Happy Leasing,

VendorGuideUSA.com

­— Mary Spain, Publisher

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H

ADVERTISING

Apartment Leasing Guide ����������������������������������������������������������������������� 19

APARTMENT RENOVATIONS

R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13

HEATING AND COOLING

Connett Services ��������������������������������������������������������������������������������������31

I

INSURANCE SERVICES

Krist Insurance Services ������������������������������������������������������������������������ 14

INTERNET PROVIDERS

ICS Advanced Technologies ����������������������������������������������������������������� 30 Tech Center ������������������������������������������������������������������������������������� 5 & 22

ARTICLES

A Message From the Publisher �����������������������������������������������������������������2 Retaining Community Members at Renewal Time ������������������������������� 20

AUDIO/VISUAL

VENDOR INDEX

A

K

KITCHEN AND BATHROOM

Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13

ICS Advanced Technologies ����������������������������������������������������������������� 30

L

B

BATHROOM AND KITCHEN RESURFACING

Renovation Systems ������������������������������������������������������������������������������� 13

BULLETIN BOARD �����������������������������������������������������������������������������24-25

LIGHTING AND ACCESSORIES

BulbGuy ���������������������������������������������������������������������������������������������������� 15

M

MAINTENANCE

Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13

C

CABINETRY/COUNTERTOPS

Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13

MANAGEMENT/CONSULTING

Optimum Real Estate Management ����������������������������������������������������� 8-9

CABLE PROVIDERS

ICS Advanced Technologies ����������������������������������������������������������������� 30 Tech Center ��������������������������������������������������������������������������������������� 5 & 22

CARPET AND FLOORING

Artisent Floors ����������������������������������������������������������������������������������������� 11 Reliable Construction Services �����������������������������������������������������������������6 Renovation Systems ������������������������������������������������������������������������������� 13

MARKETING MATERIALS

Complex Connexions �����������������������������������������������������������������Back Cover

P

PAINTING

Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29 Reliable Construction Services �����������������������������������������������������������������6

CARPET CLEANING

Durachem ���������������������������������������������������������������������������������������������������7 Renovation Systems ������������������������������������������������������������������������������� 13

PEST CONTROL

DIAM Pest Control ����������������������������������������������������������������������������������� 28

CLASSIFIEDS �����������������������������������������������������������������������������������16-17 CONSULTING

PLUMBING

Affordable Drain - Jetsurge ������������������������������������������������������������������������4

Optimum Real Estate Management ����������������������������������������������������� 8-9

PROFESSIONAL ORGANIZATION

D

Greater Iowa Apartment Association (GIAA) ����������������������������������������� 18

DRAIN CLEANING

Affordable Drain - Jetsurge ������������������������������������������������������������������������4

PROJECTS

Randy’s Services ������������������������������������������������������������������������������������� 26 R.E.D.E. Services ������������������������������������������������������������������������������������� 29

DRYER VENT CLEANING

Mr. ProActive �������������������������������������������������������������������������������������������� 10

EMERGENCY RESTORATION

Durachem ���������������������������������������������������������������������������������������������������7 Renovation Systems ������������������������������������������������������������������������������� 13

EXTERIOR CLEANING

Pressure Point ������������������������������������������������������������������������������������������ 12

EXTERIOR RESTORATION

Reliable Construction Services ������������������������������������������������������������������6

R

ROOFING

Newton Roofing Services ������������������������������������������������������������������������27

S

SECURITY

The Conley Group ������������������������������������������������������������������������������������ 23 ICS Advanced Technologies ����������������������������������������������������������������� 30

W

WATER INTRUSION

Mr. ProActive �������������������������������������������������������������������������������������������� 10

VendorGuideUSA.com

E

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DRAIN CLEANING/PLUMBING

TELEVISING & LOCATING

SMALL DRAINS

We are a family-owned and operated drain business that has been serving the Des Moines metro for nearly 25 years. Our qualified technicians use proven methods with high-quality

SAME DAY SERVICE

MAIN LINES

equipment to provide exceptional service at affordable prices. Our service team is available 24/7 with SAME DAY SERVICE to help

HYDROJETTING

PREVENTATIVE MAINTENANCE

you with any issue that comes up. From sinks and toilets, to floor drains and mains…WE HANDLE IT ALL!

515.286.1291 | WWW.JETSURGEIA.COM

Volume 2 • Issue 4 PUBLISHER

Mary Spain GRAPHIC DESIGN

Lisa Huntley

The publisher of Vendor Guide - Greater Des Moines Area Edition - accepts no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Mary Spain. If you want to be added or taken off the mailing list, please call 515.669.8727. By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors or omissions on any article in the magazine or online.

VendorGuideUSA.com

Advertiser gives the publisher permission to use and publish photos both in print and online at www.

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VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of Vendor Guide - Greater Des Moines Area Edition. Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2020-2021.

Vendor Guide Magazine • PO Box 489 • Norwalk, IA 50211-9998 • VendorGuideUSA.com • P: 515.669.8727


LLY OWN A C E

Full Color with Gradient Logo

L

Over 30 Years Experience

Full Color with Solid Color Logo

CABLE/INTERNET

D

O

1 Color with 1 Color Logo

You now have a choice for providing Internet • Cable • Audio Visual to your multi-family residents!

CALL TODAY FOR INFORMATION ON ALL OF OUR SERVICES!

Internet & Phone Installation (Century Link) Custom Audio Video Systems

Security Camera Installation Custom Low Voltage Wiring High Speed Internet & Phone

TRUSTED • EXPERIENCED

515.221.2222 • www.TVIowa.com

VendorGuideUSA.com

10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322

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RENOVATIONS

Complete Interior & Exterior Renovations Complete Turn Key & Make Ready Services Windows & Siding Concrete Drywall & Painting Cabinets & Countertops Complete Fire Restoration Drainage Decks, Rails & Fencing

VendorGuideUSA.com

Consulting

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And More… For more information, www.reliablecs.net Kansas City Regional Office 13505 S. Mur-Len Rd Suite 105-312 Olathe, KS 66062 913-764-7274

Des Moines Regional Office 11299 Aurora Ave Urbandale, IA 50322 515-278-1685


CARPET FURNITURE ODOR REMOVAL WATER RESTORATION MOLD REMEDIATION

CARPET CLEANING

Want your carpets really, REALLY clean? Want them to dry in HALF the TIME?

SAME DAY SERVICE COMPETITIVE PRICING LOCALLY OWNED CERTIFIED

VendorGuideUSA.com

515.650.1620

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MANAGEMENT/CONSULTING

Tailored Management Executive Team with Over 100 Years of Property Management Experience.

Full Service Real Estate Management

MULTI-FAMILY

Tailored Property Reports Proven Custom Marketing Plan Preventative Maintenance Program

COLLEGIATE

Budget Preparation Owner Portal for Viewing of Real Time Numbers Expert Management

COOPERATIVE HOUSING

On Point Management at Communities Providing Consistency to Residents and Owners Superior Level Performance

TOWNHOME ASSOCIATIONS

Due Diligence Assistance Market Survey Completion All Facets of PM Training

TAX CREDIT

Capital Needs Assessment Planning Asset Management Lease Up Assistance

COMMERCIAL

Marketing Services

VendorGuideUSA.com

Software Implementation & Support Training

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Trustworthy Relationships Creating Win-Win Property Management.

Owner • Broker

515.809.5400

INCREASE YOUR NOI WITH THE OPTIMUM TEAM. LET’S TALK TODAY!

OPTIMUM REAL ESTATE MANAGEMENT ARTISAN MANAGEMENT GROUP Tina@Optimumrem.com www.OptimumRealEstateManagement.com

VendorGuideUSA.com

Tina Smothers

MANAGEMENT/CONSULTING

to Ownership Needs

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DRYER VENT CLEANING

Ask Mr. ProActive about: Dryer vent cleaning Sump pump & water intrusion management packages

LET’S TALK ABOUT HOW WE CAN MAKE YOUR LIFE EASIER! with Mr. ProActive is a subscription service designed to put your property maintenance on auto-pilot. Ask about Programs for Condominium Associations & Multi-Family Communities! For a low monthly fee you can stop worrying about the most critical tasks that keep your property safe, efficient and durable.

H OW IT WO R K S : Our techs will handle the most critical preventative maintenance tasks on a routine basis.

You will receive a report of all of the services completed each visit along with any deficiencies or concerns found.

VendorGuideUSA.com

Call Mr. ProActive today! 515.218.2470 MrProActive.com

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Mr. ProActive with the safety and efficiency of my home “ Trusting has instantly lifted a massive mental burden. I save a lot of time & my new sidekick does a far better job than I ever did! ”


CARPET/FLOORING

VendorGuideUSA.com

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EXTERIOR CLEANING

KEEP YOUR GUTTERS CLOG FREE AND LOOKING GREAT!

CREATE YOUR OWN PACKAGE DISCOUNT!

VendorGuideUSA.com

Is your roof infested with ugly algae stains? Our safe roof cleaning method will make it look like NEW again!

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It’s the fast & affordable Home Makeover! Safe removal of built up dirt & mildew revives your home’s true beauty!

Keep your gutters clog free & looking great! The perfect nishing touch to house washing or roof cleaning.

A Don’t let a dull, dirty deck bring you down! We can restore natural beauty to all types of decks & fences.

Brighten up your What good is a clean home without clean windows? property exterior today! Streak-free & sparkling Professional cleaning of clean is our specialty. driveways, PressurePointCleaners.com sidewalks, patios, garage oors & more.

515.451.9311

SA


RENOVATIONS/FLOORING

$75 ANY 2 COMPLETE SERVICES

515.451-9311

Call or text for a quick price quote!

SAVE $100 OFF any 3 services! Expires 4/30

VendorGuideUSA.com

OFF

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INSURANCE VendorGuideUSA.com 14

www.KristInsurance.com

(O): 515-270-0909

1055 Jordan Creek Parkway, Suite 218

(F): 515-270-9296

West Des Moines, IA 50266


LIGHTING/ACCESSORIES

HOW MANY PEOPLE does it take to change a HOW MANY PEOPLE

does it take to change a LIGHT BULB?

LIGHT BULB? Zero. Just call Zero. Just call

º Your independent supplier º Dedicated lighting specialist

Yourend-to-end independent supplier º º Total, service º Dedicated lighting specialist

º 515.777.2765

º bulbguylighting.com

515.777.2765 º bulbguylighting.com bulbguylighting.com º 515.777.2765

VendorGuideUSA.com

º Total, end-to-end service

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CLASSIFIEDS

C CABLE PROVIDER

D DRAIN CLEANING/PLUMBING

APARTMENT LEASING GUIDE 651-603-4560 ApartmentLeasingGuide.com

TECH CENTER 515-221-2222 TVIowa.com

AFFORDABLE DRAIN JETSURGE 515-286-1291 JetSurgeIA.com

Our Print product is designed with a more modern digital age layout while maintaining the functionality of an authentic print publication It is consumer focused and formatted such that the reader quickly learns the organization of the content. Our consumers never have to search the page to find the information they are looking for in your listing.

TECH CENTER (Formally Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.

We are a family owned and operated business providing exceptional Sewer and Drain Cleaning. We have been serving clients across Metro Des Moines for over 20 years. Available 24 hours everyday!

APARTMENT RENOVATIONS

CARPET CLEANING

DRYER VENT CLEANING/WATER INTRUSION

R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com

DURACHEM 515-650-1620 DurachemIA.com

MR. PROACTIVE 515-218-2470 Mr. ProActive.com

You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.

Durachem has served the Des Moines metro since 2011. Our ASTM tested cleaning method is guaranteed to keep carpets looking cleaner than newly uncleaned carpet without using hazardous chemicals. Schedule a FREE demonstration of our cleaning process today!

If you need a repair or have a special project we can handle all of the coordination and even get you competitive bids. Our network of specialists is the best around and growing all the time. Ask about Duct Cleaning and Water Intrusion Services!

APARTMENT RENOVATIONS

CARPET/FLOORING

E EMERGENCY RESTORATION

RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.

Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

APARTMENT RENOVATIONS

CARPET/FLOORING

EXTERIOR CLEANING

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

ARTISENT FLOORS 800-890-9366 ArtisentFloors.com

PRESSURE POINT CLEANERS 515-451-9311 PressurePointCleaners.com

Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

For 30 years, Artisent Floors has crafted our flooring services and processes specifically for multi-family properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier.

Clean and clear; this is our focus for our services and communication. We strive to make you look like the professional when it comes to managing or building properties. We’ll support your management by giving you a clean property with a clear scope of service all while providing clear communication along the way.

CONSULTING/MANAGEMENT

EXTERIOR RESTORATION

OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Tailored Management to ownership needs. Full service or Ala Carte. Focusing primarily on multifamily. Superior level performance and expertise with an executive team with over 40 years’ experience. We build trustworthy relationships through win-win property management.

RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net

VendorGuideUSA.com

C CABLE PROVIDER

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Full Color with Gradient Logo

A ADVERTISING

ICS Advanced Technologies 515-268-4000 ics-llc.net ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.

Full Color with Solid Color Logo

1 Color with 1 Color Logo

We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.


L LIGHTING AND ACCESSORIES

CONNETT SERVICES 515-967-0002 CONNETTSERVICES.COM

BULBGUY 515-777-2765 BulbGuyLighting.com

Connett Services is a local Des Moines, heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your community with any HVAC issues.

With our Brand Agnostic approach, we offer unique solutions tailored to your needs. Whether you simply need to buy products, have us come out and fix something or totally change your lighting, give BulbGuy a call. We’ll focus on your lighting so you can focus on your business.

I INSURANCE

M MANAGEMENT/CONSULTING

KRIST INSURANCE SERVICES 515-270-0909 KristInsurance.com Established in 1993, Krist Insurance Services is your locally owned and operated independent agency. With focuses on Commercial Property and Casualty, Employee and Group Benefits, and Personal Property and Casualty, we will give you the technical abilities of the large national brokers with a local touch! Check us out today!

OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Optimum Real Estate Management is a fullservice company focusing on multi-family, commercial and association management. Our executive team has over 40 years of direct experience. Optimum team members have the knowledge and experience needed to properly manage your investment properties.

INTERNET PROVIDERS

MARKETING MATERIALS

R ROOFING SERVICES

ICS Advanced Technologies 515-268-4000 ics-llc.net

COMPLEX CONNEXIONS 515-669-8727

NEWTON ROOFING SERVICES 515-986-9949

ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.

Let us help you show off your brand with a multitude of exceptional promotional products. Spend as little or as much as is needed to get your name out there. No matter what story you want to tell we will help you get it done. If we don’t have it, we will find it. Pens, business cards, marketing cards, door hangers, mailers, signs and pull ups. Imagine the possibilities!

If you are looking for a company with the knowledge and expertise to keep you covered give us a call. Many roofing options are available and we are happy to look at your job and make recommendations. Repair or replace, we are a full-service roofing company with many years of experience.

PROFESSIONAL ORGANIZATIONS GREATER IOWA APARTMENT ASSOCIATION 1-866-562-GIAA (4422) theGIAA.com The Greater Iowa Apartment Association is a local and state network that supports your business growth! Membership benefits your business’s strength through education, legislation, and networking.

PROJECTS RANDY’S SERVICES 515-664-3696 Manage your community not your vendors. Partner with me on your projects large or small. I have been in the multifamily industry for years, so I know what you expect. My team can perform those miscellaneous maintenance “things” that your team just can’t get to. Everyday assignments or capitol improvements. Need ideas, call today!

P PAINTING

SECURITY SERVICES

TECH CENTER 515-221-2222 TVIowa.com

R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com

ICS Advanced Technologies 515-268-4000 ics-llc.net

TECH CENTER (Formerly Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.

You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.

ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.

KITCHEN AND BATHROOM

PEST CONTROL

S SECURITY SERVICES

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

DIAM PEST CONTROL 515-244-3533 DIAMPestControl.com

THE CONLEY GROUP 515-277-7437 TheConleyGroup.com

Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

President of DIAM Pest Control, Perry Tague, is just a phone call away and customer service is his number one concern. The key factor to effective pest control is an ability to correctly identify the problem, and no one knows local pests like a local company. We have been providing service for over 50 years. All DIAM employees are tested and licensed by the state of Iowa.

As a team of professionals, our mission is to partner with our customers and add value to their organizations by providing timely, professional security, risk management and other related services to them, thereby decreasing their losses and risk while simultaneously increasing their profits.

Full Color with Solid Color Logo

1 Color with 1 Color Logo

VendorGuideUSA.com

INTERNET PROVIDERS

Full Color with Gradient Logo

CLASSIFIEDS

H HEATING AND COOLING

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PROFESSIONAL ORGANIZATIONS

The Greater Iowa Apartment Association

is a non profit association dedicated to serving the needs of the multi-family industry. Our membership includes over 250 companies who manage over 30,000 apartment homes. They are independent rental owners, owners, managers, developers and vendor partners who work to promote the advancement of the multi-family industry throughout the state of Iowa and beyond.

MAINTENANCE MANIA PINNACLE OF EXCELLENCE AWARDS FAIR HOUSING EDUCATION

what we do VendorGuideUSA.com 18

REPRESENTATION

ANNUAL GOLF OUTING LEASING 101 EDUCATION SELF DEFENSE MONTHLY VENDOR MEETINGS TRADE SHOW & EDUCATION CONFERENCE QUARTERLY MEMBERSHIP MEETINGS

RELATIONSHIPS

LUNCH & LEARNS EMPLOYMENT ANNOUNCEMENTS PARTNERSHIP

MEMBERSHIP LISTS COMMUNITY GIVE BACK

(866) 562-GIAA (4422)

GIAAHQ@gmail.com

TheGIAA.com


Christy will wear many hats at GIAA, including: MEMBERSHIP

Formerly Apartment Magz

ACCOUNTING

SEARCH BY AREA

COMMUNICATIONS WEBSITE

MARKETING

ADMINISTRATION

STUNNING PHOTOS

Being a prior business owner and having experience in operations gives her the edge to bring the GIAA to the next level. Christy has her real estate license and hopes to be managing a property of her own one day. She has over 10 years of customer service experience with a knack for administration and organization. Her commitment to excellence and a lifelong endeavor to always learn is the foundation of her work ethic.

EASY TO NAVIGATE

Born and raised in Iowa, Christy is proud to be an Iowan! She has been in the city of Des Moines for over 20 years and enjoys all the fine cuisine culture and activities it has to offer.

here are a few fun facts:

DETAILED AMENITIES

ONLINE, MOBILE & PRINT WHO INSPIRES YOU?

Jane Fonda.

WHAT’S THE LAST BOOK YOU READ?

Modern Real Estate Practice WHAT’S YOUR FAVORITE MOVIE? ST AUGU

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& S DE UR S RO M UN O DIN IN G ES AR EA S

The Heat, but I also love any enigma. WHAT’S YOUR FAVORITE FAMILY TRADITION?

by:

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Traveling to Florida to lay on a beach for a week with my spouse each year. WHAT DO YOU COLLECT? Watches. WHAT’S YOUR FAVORITE PLACE TO EAT?

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AIL IKING TR 44 KING/B n Page ON WAL Ad O NDALE e Our s • Se IN UNBA droom & 2 Be

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WHAT ARE YOUR HOBBIES?

DISCOVER YOUR PERFECT HOME AT APARTMENTLEASINGGUIDE.COM 2270 Bell Avenue Des Moines, IA 50321 OR PICK UP A PUBLICATION LOCALLY Camping and riding my motorcycle.

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R E TA I N I N G YOUR COMMUNITY MEMBERS AT RENEWAL TIME ARTICLE BY ROXXIE EGGERT

Now that you have leased to a new community member, what is next? How does a community keep their residents happy so they renew every year? Creating a comfortable, friendly, caring and responsive community is key – your residents will not want to leave!

Even though your community will consist of some transitory/short-term renters who are renting while their house is being remodeled, during an internship, while they house hunt, etc., many of your community members want to be long-term residents. After all, residents will not want to leave a community where they have established lasting bonds they don’t want to break. These bonds are with other residents as well as with all the staff that work there. The on-site management team, including maintenance, housekeeping and concierge, leasing agents and managers and their relationships with the community members will be one of the deciding factors your residents consider when making a renewal decision.

3.

KEEP YOUR COMMUNITY CLEAN AND MAINTAINED. Our communities are cleaned and maintained seven days a week, every day of the year. If your current residents have experienced firsthand how clean their community is kept, they will want to continue living in the community – this raises the likelihood of their renewing.

4.

KEEP YOUR RESIDENTS INFORMED. If there is community maintenance scheduled, new features on site, change of clubroom hours, or anything else involving their community and surrounding area, be sure to communicate by your residents’ preferred method: email, call, text or by posting notices on site. They will be comfortable knowing the management company is keeping them aware so there are no surprises. Temper any inconvenient changes with solutions. For example, if the parking lot is being cleaned or shoveled, be sure to have an alternate plan so your residents have somewhere to park during this time.

5.

TRY TO KEEP CONSISTENT STAFF IF POSSIBLE. The more your residents bond with each other and staff they are familiar with and enjoy, the easier it will be at renewal time to retain them. Too many staff changes may make your residents uneasy or uncomfortable. If there are staff changes, if possible, be sure to communicate with the residents so they have an opportunity to say good bye.

HERE ARE SOME IDEAS ON BUILDING COMMUNITY AND ENSURING HIGH RETENTION AT RENEWAL TIME:

1.

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BEING RESPONSIVE TO RESIDENT NEEDS. If there is a work order submitted or a resident has concerns about the building, be sure to answer phone calls and messages quickly to take steps to resolve the situation immediately. If it cannot be resolved quickly or is a change the community is not able to make, communicating the resolution or answer assures the resident their concerns were heard.

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2.

SCHEDULE COMMUNITY EVENTS. A really good idea that helps the surrounding community and lets your residents know about neighboring businesses, is by scheduling events including those businesses. A craft beer event hosted by a local brewery with a brew master in attendance to answer questions may appeal to your residents. Also schedule annual events such as a community cook out when the weather gets nice, holiday gatherings, contests with pets, on site pop ups, etc.

In addition, pro-active management companies will not wait until the 60 day notice period is looming to ask if the resident will be renewing. Generally the resident is contacted by management 75 days prior to lease end; why not contact them three to four months prior to lease end to see what they are thinking? This is the perfect opportunity to address any concerns, answer their questions about if there is a renewal special offered and what the renewing rent amount is. If your residents have not been happy, they have already reached out to other communities to find out availability and pricing. By waiting until the last minute to ask, their decision has most likely already been made. Think of how much less stress there will be for everyone if renewals are accomplished well in advance of the last day of the renewal period. The residents can sign their renewal lease and be happy they are staying in the community they enjoy.


When working from home ends...

...What will you wear?

CONTACT MARY SPAIN TODAY!

VendorGuideUSA.com

515.669.8727 | novacantms@gmail.com

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Complex Connexions will take care of all your customized apparel orders from design to delivery.


LE AS AV E AI TO LA O BL WN E

INTERNET/CABLE

Be your OWN Cable Operator for your Property

8 ¾"

15 ∕ " 17 ¾"

find out how the genius of SMARTBOX® can work for your community Meet SMARTBOX

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Introducing an exciting video platform that delivers unlimited entertainment and a whole new world of possibilities.

22

Powerful enough to support any size property, SMARTBOX is the best solution for delivering video to your entire community—all from a single platform. The intelligent design allows flexibility to grow with your business needs without taking up excess space. Call TECH CENTER today for details! 515.221.2222 www.TVIowa.com 10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322


SECURITY VendorGuideUSA.com

The Conley Group, Inc. 2867 104th Street l Urbandale, IA 50322 (515) 277-7437 www.theconleygroup.com

23


BULLETIN BOARD

VENDOR GUIDE

GLASS/DOORS

PLUMBING

CABLE/INTERNET

jasonvandyke@ics-llc.net www.ics-llc.net

Tina Smothers PRESIDENT

tina@artisancapitalgroup.com artisanmanagementgroup.com

Cell: 515-979-4123 Office: 515-232-4453

JASON VAN DYKE

V.P. of Business Development

MANAGEMENT / CONSULTING

Tina Smothers PRESIDENT

tina@artisancapitalgroup.com artisanmanagementgroup.com

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O: 515-809-5400 C: 515-423-3618 2015 Grand Avenue Suite #102 Des Moines, IA 50312

24

Live Well Live ARTISAN

PAINTING

235 Alexander Ave Ames, Iowa 50010


PEST CONTROL

BULLETIN BOARD

ROOFING

CARPET CLEANING

HEATING AND COOLING

Connett Services

You can count on Connett

Roy Connett Owner

101 E. Sheridan Ave. Des Moines, Iowa 50313 Office 515-967-0002 Fax 515-381-0375 connettservices@gmail.com ConnettServices.com

BUILDING SOLUTIONS

CLEANING SERVICES

VendorGuideUSA.com 25


PROJECTS

ONE CALL DOES IT ALL

SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

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Randy.Allen42@yahoo.com

26

• Locally Owned • Insured • 30 Years’ Experience • Licensed Vendors • Maintenance Services • On Call Programs • Partial or Full Remodels and Repairs

SINCE

1989

• Large or Small Project Facilitation • Pre Inspection Repairs for Compliance • Inspection Attendance • Equipment Maintenance • Plumbing & HVAC • Painting and Sheetrock • Cleaning Services

CONTACT RANDY’S TODAY!


ROOFING

free consultations!

515.986.9949

Our Services:

• • • • • • • •

Repairs & Maintenance EPDM (Ethylene Propylene Diene Monometer) TPO (Thermoplastic Polyolefin) Shingled Roofs Modified Bitumen (MB) BUR (Built Up Roof) Tapered Roof Insulation Rooftop Patio Pavers

IA LICENSE #C127341 VendorGuideUSA.com

1533 Ohio Street | Des Moines, IA 50314

27


PEST CONTROL

GOT BUGS? Let us help you protect your family and your investment!

CALL DIAM PEST CONTROL TODAY FOR A FREE ESTIMATE! 515-244-3533

General Pest Control Bed Bug Control Rodent Treatments • INSURED & BONDED •

• BED BUG & INSECT CONTROL •

• RESIDENTIAL & COMMERCIAL •

• NO CONTRACTS REQUIRED •

• SERVICE WITHIN 24 HOURS •

• SERVICE GUARANTEED •

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• TERMITE INSPECTIONS AND TREATMENTS •

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RENOVATIONS/PAINTING

PARTIAL REMODELS FULL REMODELS CABINETS COUNTERTOPS PAINTING DRYWALL MAINTENANCE PLUMBING ELECTRIC

YOUR MULTI-FAMILY EXPERTS! CONTACT ERIC AT R.E.D.E. SERVICES TODAY!

VendorGuideUSA.com

641.202.3395

29


INTERNET PROVIDER

PANDEMIC PROBLEMS? As many companies have transitioned to telework, schools have implemented online learning and medical offices are encouraging telehealth, are you offering your residents optimal technology? √ Old wiring won’t support today’s bandwidth needs. Rewire with Fiber and Ethernet to each unit at no cost. √ Cut the cable companies cord once and for all – it simply doesn’t meet today’s Multifamily needs. √ Same upload and download speeds guaranteed - Up to 10 Gigabit speeds available.

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√ Iowa based, technical support 24/7, 365 – Average hold time in 2020: 37 seconds.

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Jason Van Dyke Vice President jasonvandyke@ics-llc.net 515-979-4123


Local Heating & Cooling Professionals Since 1999 Connett Services is a local Des Moines, IA heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your

HEATING AND COOLING

YOU CAN COUNT ON CONNETT!

community with your HVAC issues.

24 HOUR EMERGENCY SERVICE

SPECIALIZED SERVICE BY EXPERT TECHNICIANS

AWARD WINNING COMPANY

We are a family owned and operated company that is able to ensure that our employees do quality work because we’ve known them for years. We make sure that all the work we do is of the highest quality in the industry, using the best parts and brands in the business. We’ll gladly solve all of your heating and air conditioning needs in no time!

(515) 967-0002 CONNETTSERVICES.COM

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Connett Services 101 E. Sheridan Ave Des Moines, IA 50313

31


PO Box 489 Norwalk, IA 50211-9998

PRODUCT FULFILLMENT

Yard Signs

Table Throws

Banner Stands

Tri-Fold Menus

Business Cards

1385

Floor Graphics

CONTACT: Mary Spain

Profes

sionally

W. Jes

Mana

515.669.8727

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COMO PARK APAR Avenue TMEN | St. Pau TS l, Minn esota 55108

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Avenue | St. Pau comop l, Minn ark@k esota msap 55108 artme | 651.64 nts.co 5.8404 m | km sapart ments .com

Brochures

novacantms@gmail.com • Hang Tags • Letterhead • Magnets • Marketing Products

• Mugs • Notepads • Packaging • Plastic Cards •

Pole Flags • Postcards • Presentation Folders • Sell Sheets • Signs • Stationary • Stickers • T-Shirts • Table Throws

MARKETING & DESIGN SERVICES

Catalogs • Counter Cards • Door Hangers • Envelopes • Event Tickets• Flags • Floor Graphics • Flyers • Greeting Card

• A-Frame Sidewalk Signs • Announcements • Banners • Booklets • Bumper Stickers • Business Cards • Calendars •


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