Multi-Family Vendor Guide - Fall 2019 by VendorGuide

MULTI-FAMILY

FALL 2019

PROFESSIONAL SERVICES & SUPPLIERS

Brilliant Apartment Rehabs.

ONE CALL TO

DOES IT ALL

763-541-4886 | BuildingMaintenanceManagement.com | Pg. 10, 32, 40, 46

Taking Taking Care Careofof

You You

Elliott’s Painting & Decorating hashas served thethe commercial andand multi housing Elliott’s Painting & Decorating served commercial multi housing industries since 1991. We’ve learned a few things over the years, including the importance industries since 1991. We’ve learned a few things over the years, including the importance of taking great care of our customers. We do this by focusing on what we do best, andand by by of taking great care of our customers. We do this by focusing on what we do best, maintaining an an unwavering commitment to simplicity, transparency andand quality. maintaining unwavering commitment to simplicity, transparency quality.

✓ Straightforward, competitive pricing ✓ Straightforward, competitive pricing

Services Services

✓ Interior painting andand repair specialists ✓ Interior painting repair specialists

• Turnovers • Turnovers

✓ Multi housing andand commercial specialists ✓ Multi housing commercial specialists

• Occupied units • Occupied units

No No surprises. surprises. No No gimmicks. gimmicks. Just experience Just experience youyou cancan relyrely on.on.

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andand wallwall repairs ✓ Last dayday of the month quick-turn guarantee • Ceiling repairs ✓ Last of the month quick-turn guarantee • Ceiling

✓ Award-winning customer service ✓ Award-winning customer service

• Hallways andand common areas • Hallways common areas

✓ Easy scheduling ✓ Easy scheduling

• Water damage • Water damage

✓ EPA Lead-Safe Certifi ed ed Renovator ✓ EPA Lead-Safe Certifi Renovator

• Wallpaper removal andand hanging • Wallpaper removal hanging

3-Time Winner of the MADACS Awards

952-646-2500 • www.elliottspainting.com 952-646-2500 • www.elliottspainting.com

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YEARS

H A P P Y B I R T H D AY

Dear Readers, This is a momentous issue for Multi-Family Vendor Guide! It marks our team’s eighth anniversary on our mission to spread the word about the Twin Cities’ most qualified property service companies and suppliers. We had always expected that we would make it this far, but nevertheless we are humbled to have been so embraced by our professional community that we could do what we have done for so long. We’d like to thank all of our fine sponsors, and above all you, our reader, for letting us accomplish our goal! We are not the only ones who deserve a pat on the back, of course. We would be remiss not to extend our heartfelt congratulations to all of the nominees and winners at the Minnesota Multi Housing Association awards! Receiving such recognition is a great honor. We have some great articles in store for you in this issue. Property management extraordinaire Chrys VanDerKamp explains how to truly understand just what your customer is after so you can best appeal to them, Go Green Technologies discusses the rise in popularity of electric vehicle charging stations. We are also proud to feature Building Maintenance Management’s unit flipping service, just one facet of the complete host of services they offer to busy Twin Cities area property management professionals. The time of year when most new residents sign leases has passed, but property managers now have yet another pressing task to occupy themselves with: winter preparation. It’s better to run preventative maintenance checks on your property’s HVAC, plumbing, weather stripping, gutters, drains, outdoor lighting, and thermostats now rather than risk letting them fail during the harsh months ahead. Save yourself -- and your residents -- a great headache with the aid of virtually of any of Vendor Guide’s generous advertisers! Multi-Family Vendor Guide is free to you and has been now for eight years. Should you ever engage the services of one of our advertisers, in return we ask only that you tell them you learned of their business through our magazine.

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If you would like to advertise in Multi-Family Vendor Guide, or if you would like to provide content or regularly contribute to it, then we welcome your call any time at 952.460.1916. It would also be our pleasure to meet with you in person to discuss how we can best put this exciting enterprise to work for you!

Yours Truly, Scott Holgate and Burt Bauman

CONCRETE LEVELING

ADVERTISING

Superior Polyjacking �� 17

Apartment Leasing Guide �� 8 Seniors BlueBook �� 9

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

VENDOR INDEX

DIGITAL MARKETING 5 Star Consulting �� 19

Building Maintenance Management �� Front Cover, 10, 32, 40, 46

Adnomadic �� 18

ANSWERING SERVICES Time Communications �� 11

EMERGENCY RESTORATION

APARTMENT RENOVATIONS

Renovation Systems �� 47

Satin Touch.................................................................48, Back Cover

Service Restoration �� 20

APPLIANCES

EXTERIOR RESTORATION

All, Inc........................................................................................... 12

ARTICLES

Columbus Exteriors �� 25

EXTERIORS

Dear Readers: Happy 8th Birthday Vendor Guide �� 4

Minnesota Exteriors.................................................................... 22

It’s Not Who...WHAT is Your Customer? �� 15

The Name of the Game is Innovation!.............................................24

FACILITY ENERGY SOLUTIONS

Electric Vehicle-Charging for Apartment Communities �� 26 Unit Flipping You Can Trust.............................................................32 Helping Life Go Right......................................................................36

Go Green Technologies �� 27

FINANCIAL PLANNING Edward Jones • Matt Wojick �� 28

Changing the Game........................................................................49 Apartmentalize Nuggets in a Nutshell....................................... ..... 53 ........

FIRE/FLOOD

Renovation Systems �� 47

BATHROOM/SHOWER PANELS

Service Restoration �� 20

RevAquaWalls �� 13

FIRE RESTORATION Lindstrom Restoration �� 28

BATHROOM & KITCHEN RESURFACE/RESTORATION

Loyear Disaster Restoration �� 29

Surface Specialists �� 14 TubFusion �� 16

FLOORING/CARPET

BUILDING SOLUTIONS

Big Bob's Flooring �� 30

NES Building Solutions �� 17

Renovation Systems �� 47

Superior Polyjacking �� 17

Zerorez �� 31

BULLETIN BOARD �� 62

GLASS/DOORS

CABINETRY/COUNTERTOPS Renovation Systems �� 47

CARPET CLEANING Satin Touch ��48, Back Cover

CLASSFIEDS ��58 CLEANING All Kind Painting and Cleaning �� 3 EnviroClean �� 18

INDOOR ADVERTISING Arvig Media �� 35

INSULATION/VENTILATION NES Building Solutions................................................................... 17

INSURANCE State Farm • Jordan Radel............................................................. 37

INDEX CONTINUED ON NEXT PAGE

VendorGuideUSA.com

Renovation Systems �� 47

Empire Door and Glass �� 34

VENDOR INDEX

INTERACTIVE VOICE RESPONSE

PROJECTS

Call Assist �� 38

Building Maintenance Management �� Front Cover, 10, 32, 40, 46

INTERNET PROVIDER MultiWav �� 37

REMODEL

Satin Touch ��48, Back Cover

KITCHEN & BATHROOM

TubFusion �� 16

Renovation Systems �� 47

RENOVATION Building Maintenance Management �� Front Cover, 10, 32, 40, 46

Satoree Kitchen & Bath �� 39

Renovation Systems �� 47

MAINTENANCE

Satin Touch ��48, Back Cover

Building Maintenance Management �� Front Cover, 10, 32, 40, 46

ROOFING Columbus Exteriors �� 25

MARKETING

Langerman Exteriors �� 54

Planet Media �� 41

Sela Roofing & Remodeling �� 50

Walker Roofing �� 52

NATURAL GAS ENERGY EFFICIENCY

CenterPoint Energy �� 42

SIGNS Elements Inc �� 55

PAINTING

All Kind Painting and Cleaning �� 3 Elliott's Painting & Decorating. �� 2, 42 Hokr Painting �� 43 Satin Touch ��48, Back Cover

PEST CONTROL Adam's Pest Control �� 43

PLAYGROUND EQUIPMENT Rainbow Play Systems �� 44

PRODUCT SHOW MHA - Minnesota Multi Housing Association �� 63

TURNOVER SERVICES Satin Touch ��48, Back Cover

WATER RESTORATION Loyear Disaster Restoration �� 56

WEB DESIGN/DEVELOPMENT Planet Media + Artbox �� 57

WINDOWS Columbus Exteriors �� 25

Volume 9, Issue 1 PUBLISHERS

Scott Holgate Burt Bauman ART DIRECTOR

VendorGuideUSA.com

Lisa Huntley

EDITOR

Proud members of

The Vendor Guide is co-published by Planet Media and Compass Rose Studios. The publishers accept no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Scott Holgate or Burt Bauman. If you want to be added or taken off the mailing list, please call 952.460.1916. By-line articles are published with the permission of credited copywriter or advertiser. The publishers accept no responsibility for errors or omissions on any article in the magazine or online.

David Scheller

Advertiser gives Planet Media and Compass Rose Studios permission to use and publish photos both in

CONTRIBUTORS

print and online at www.VendorGuideUSA.com either obtained from advertiser’s website, email or photos

Carla Bush

taken by representative of Planet Media or Compass Rose Studios.

Kelly Nussbaum

Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without

Jenna Schneider

notice. Planet Media and Compass Rose Studios are not responsible for any offers made by an advertiser in

Chrys VanDerKamp

this publication. All rights are reserved by copyright, 2011-2019, Planet Media and Compass Rose Studios.

Vendor Guide Magazine • 1001 Twelve Oaks Center Drive • Suite 1030B • Wayzata, MN 55391 • VendorGuideUSA.com • P: 952.460.1916

2019 AWARD WINNERS & NOMINEES! - from your friends at Vendor Guide magazine

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CONGRATULATIONS TO ALL

ADVERTISING

APARTMENTS LEASED!

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Reach your future residents where they shop!

is distributed in local Cub Foods stores and 100 additional places in the Minneapolis/Saint Paul area such as cafes, doctor’s offices, libraries — too many to list!

888.828.7934 | ApartmentLeasingGuide.com

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to over 120,000 seniors. SENIORS BlueBook

CUB FOODS LUNDS & BYERLYS YMCA Call for advertising information!

952.476.2841 SeniorsBlueBook.com Janell Beck â&#x20AC;¢ Janell@SeniorsBlueBook.com

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TWIN CITIES

Pick up your copy of SENIORS BlueBook at local:

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

My sink is leaking.

We’re on our way!

YOUR 24/7 EMERGENCY MAINTENANCE SOLUTION

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Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

BUILDING MAINTENANCE MANAGEMENT INTRODUCES AFTER HOURS EMERGENCY MAINTENANCE SERVICES!

Call BMM today to learn more

763.541.4886 BuildingMaintenanceManagement.com

Sales@BMM-Pro.com

Call Center solutions for any industry.

ANSWERING SERVICES

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Award-Winning Customer Service.

MONEY-BACK VendorGuideUSA.com

866.778.2952 | TimeCommunications.biz

APPLIANCES

CELEBRATING EST. 1947

YEARS

CELEBRATING EST. 1947

YEARS

CELEBRATING

YEARS

, THE MIDWEST S LARGEST INVENTORY OF APARTMENT REPLACEMENT APPLIANCES IN MINNESOTA

YEARS

CMY

23 of the largest 25 property management companies choose ALL Inc. SERVICE

SELECTION

• Next and Same-Day Delivery Available

• Over 40 brands of Appliances

• Delivered to the Unit

• Largest Thru-the-Wall Air Conditioning Distributor

• Professional Installation

• Coin Operated Laundry

• Old Appliances Hauled Away

• eCommerce Property Management Designed Purchasing Program

• Stock Cabinets – Next Day Delivery Occupied or Vacant

CALL FOR A FREE QUOTE

800-829-2127 651-227-6331

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• Cabinet and Renovation Specialists

WE DELIVER

EVERY DAY

EVERYWHERE SAINT PAUL

185 West Plato Blvd, St. Paul, MN 55107 | 651-227-6331 | ALLINC.COM

MAKE YOUR BATHROOMS A SELLING POINT

BATHROOM/SHOWER PANELS

952.835.2880

RevAquaWalls look and feel like real stone, linen, fabric, wood, abstract and even leather patterns. Transform your old and outdated tile and grout shower walls and create the competitive look you want for a price you can afford during turns and renovations. Tenants love starting their day in a RevAquaWalls shower. Owners beneďŹ t from the durability, ease of installation and increased rental income. Before

Before

3h < 3-Hour Install

Groutless

Easy to Clean

Jaw-Dropping Looks Tenants will Love

Installed by Your Team or Ours

Stop the Endless Cycle of Refinishing

Anti-Microbial Treated

www.userevaquawalls.com

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35 Patterns

BATHROOM & KITCHEN RESURFACE/RESTORATION

BEFORE & AFTER

1 Welcome to Surface Specialists Metro. If you are looking to update your kitchen or bathroom surfaces or just spot repair damaged surfaces, you will be happy you chose us. We know that

you will be pleased with our professional and courteous service, competitive pricing, and our rapid response time.

REPAIR - RESURFACE - RECOLOR BATHTUBS SHOWERS COUNTERTOPS TILE

MADE OF: PORCELAIN FIBERGLASS ACRYLIC

GRANITE PLASTIC LAMINATE

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CULTURED MARBLE

Check out our website to see all the services we offer! www.SurfaceSpecialistsMetro.com 1. WALL TILE & LAMINATE COUNTER REFINISH 2. REPAIR CRACKED FLOOR WITH OVERLAY 3. PORCELAIN CHIP SPOT REPAIR 4. PLASTIC LAMINATE SPOT REPAIR 5. FIBERGLASS REPAIR & REFINISH 6. CONVERT EXISTING TUB TO WALK-IN SHOWER

info@surfacespecialistsmetro.com Call Us at 763-753-2807

Not Just Who...

WHAT

is Your Customer? article by chrys vanderkamp

It’s late one afternoon, and I’m trying to get responses out to the last few items in my inbox before I call it a wrap for the day. I’m in a hurry. I want to go upstairs, eat dinner with my fiancé, and pet my cats. The last message is asking me a question, and it’s not just any question: it’s one I answer about three times a week. And it’s explicitly covered in our training, because it’s so common. I’m annoyed. I don’t want to be doing this right now. I’m not thinking about what this person – this customer - needs from me; I’m thinking about what I need and want. Sounding familiar to anyone? A commonly-overlooked factor in shaping a customer’s experience is how we think of the customer. When we provide service, whether it’s conscious or unconscious, we’re making a decision as to what our relationship with the customer is. We can understand this process by looking first at the quality of the service itself. Negative customer service can be identified in many ways. The person providing the experience often has a lack of knowledge about the product or service. They exhibit body language that shows they don’t want to be there: a monotone voice, heavy sighs, crossed arms, a lack of eye contact. The customer experiences consequences as a result of the experience: it costs them money or time because of the service failings.

is your customer a bother? How is the person providing the experience thinking of the customer? The customer is a bother. They are an inconvenience. They are getting in the way of what the team member really wants to be doing.

is your customer a job? In this case, the customer is a job. The team member is willing to work hard enough to ensure they keep their job, but their primary interest and goal is just that: keep the job, earn the paycheck. Finally, there’s the positive experience. We know this one: the person providing the experience shows knowledge and comfort with the product or service. Body language includes excitement in tone, animated facial features, and direct eye contact. Expectations are exceeded, even in small ways: our needs are met more quickly than we expect, for instance. Informal chitchat doesn’t feel forced or scripted; the employee actually cares about the answer, and takes action on the information. Here, the customer is a person. The team member providing the service understands that the customer is a human being just like themselves, and treats them accordingly. They hold themselves to the standard they would expect if the positions were reversed.

your customer is a

person.

We can use this information not only to evaluate the performance of our team members, but also to evaluate our own performance – especially with internal customers. We can take a step back in the midst of an interaction, and ask ourselves, “Am I treating this customer like a bother, or a job, or a person?” And if it’s not the answer it should be, there may still be time enough to course-correct, and save the experience by changing our mindset. I’d gotten all set to send out a very cursory “See attached” email to that last message of the day, accompanied by the training document, when I realized I was doing exactly what I teach not to do: treating my customer like a bother. And so I revised my message to what I’d want to see if I was a new team member who maybe just didn’t remember what was in the training. I gave the benefit of the doubt, and I treated that person like a person.

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A mediocre customer experience is harder to define. When I teach customer service and ask my learners to describe a mediocre experience, the phrase I hear most often is, “It was fine.” There’s nothing necessarily negative about the interaction, but there’s nothing

positive either. Perhaps the best way to describe our mediocre experience is in what’s not there: there’s a lack of empathy, a lack of excitement, a lack of initiative or proactivity. The person providing the experience checks all the boxes and not one bit more. Our needs are met, but there’s something missing.

BATHROOM & KITCHEN RESURFACE/RESTORATION

Premium Bathtub and Tile reﬁnishing

TubFusioN tubfusion.com

651-300-BATH (2284)

Tired of poor quality and peeling bathtubs? Call today for a free consultation!

952-220-2604 or 651-300-2284

Done Once. Done Right.

Providing exceptional quality and service to the multi housing industry with industry leading warranties! We are the Twin Cities’ premier bathtub & countertop refinishing company. Whether it’s a single bathtub or a complete apartment facility, we have the knowledge & experience to get the job done right! Bathtub Refinishing Countertop Refinishing Bathtub Drain Replacement Caulking Drain Replacements Regrout Repairs Tile Cleaning Tile Install

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Tile Regrouting

Tile Repair and Installation TruGraniT Countertop Finishes Tub Surround Installation TubFusioN & Shower Refinishing Call Today! 952-220-2604

952.220.2604 | www.TubFusion.com

Ice dams can be caused by improper ventilation & heat loss.

NES is the area’s ice dam specialist!

BUILDING SOLUTIONS

INSULATION & VENTILATION

NES evaluates attic air flow and heat loss and provides the RIGHT insulation for our multi-family property customers.

MULTI-FAMILY COMMERCIAL

• Spray Foam • Fiberglass • Cellulose • Sound Dampening • FREE Infrared Camera Inspections

RESIDENTIAL

nesbuildingsolutions.com 763.238.6310

#1 CAUSE OF LAWSUITS FOR EXTERIOR PROPERTY OWNERS: Trips and falls. #1 CAUSE OF LOWER LEVEL BUILDING WATER DAMAGE: Improper water run-off.

Multi-Family Commercial Residential

Superior Polyjacking is the leader in concrete leveling. It’s our business to level and adjust walkways, stoops, patios and more for the safety of your residents and employees.

If your property experiences interior floors heaving and wall cracking due to sunken concrete, Superior Polyjacking is at your service. We can even lift parking areas, and allow drivers to still use them, while we are working. Does the 763.238.6310 floor of your warehouse interior need to be lifted & leveled? You can count on us. Virtually NO down time! superiorpolyjacking.com

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SOLUTION: CONCRETE LEVELING

CLEANING

With Google & Facebook Ads

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DIGITAL MARKETING

Improve Visibility. Generate Leads. Drive Sales.

Call 952.465.6116 Or Visit adnomadic.com For More Details

Bring your company’s ‘A’ game. Every time. WE CAN HELP WITH THAT. 5 STAR CONSULTING Full Service Digital Marketing Agency

CALL TODAY TO SCHEDULE YOUR FREE WEBSITE AUDIT! Burt@5StarConsultingUSA.com

Reputation Management Your online reputation is even more important than your actual reputation – Protect it

Search Engine Friendly Custom Design Websites So you can be found amongst all the other choices consumers have

Keyword Analysis So you are sure you are optimized for the proper keyword phrases

Premium Website Hosting So your website has an SSL certificate and is lightning fast to load

Loading Speed Audit & Improvement So you don’t get penalized from Google for loading too slow

Social Media Management Because you know it’s important, but who has time for it

Marketing Materials So you appear as professional as you really are

Search Engine Optimization So you show up ahead of your competition

Google My Business Listing Optimization So you show up in the “map-pack”

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WHAT WE DO

612.940.9133 5StarConsultingUSA.com Burt Bauman

DIGITAL MARKETING

Bring your ‘A’ game.

EMERGENCY RESTORATION

SERVICE RESTORATION 800.478.0366

servicerestoration.com

24/7/365 EMERGENCY SERVICES

FIRE

SERVICE RESTORATION is the disaster cleanup company for the multi-

WATER

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• WA T E R DA M AG E • F I R E DA M AG E • S E WAG E C L E A N U P

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The Twin Cities’ premier property management vendor resource for professional services & suppliers.

in print & online at VendorGuideUSA.com

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EXTERIORS

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If fun and free tradeshow out at Mystic on Nov. 21, 10 a.m. – 4 p.m. isn’t enough information to get you rambling and gambling, you can find more details about this and other great events at www.mmha.com.

aces are H GH deuces are W LD

he Minnesota Multi Housing Association is Changing the Game by moving its fall convention to the beautiful, new-smelling Mystic Lake Center, which is adjacent to Minnesota’s largest casino where they feature heavy penny slots (with forty-to-sixty-cent minimum bets) often change as well. We invite you to sidle up to our tables first. Instead of taking your 5s and 10s, and chips and vouchers, we’ll take your supplier needs, work headaches and business wish lists, and deal you lots of winning hands! The rules of our game are simple - come to Changing the Game: Trends and Innovations in Multi Housing at the Mystic Lake Center, Prior Lake, on November 21 and get wowed, wised-up and lucky with our vendors. The show floor will be open from 10:00-5:00 to give you plenty of time to check it all out, play some exhibitors’ games (many

article by kelly nussbaum, viking trophies

with nice prizes), determine your wager, and at long last try some deals that aren’t a gamble at all. While you’re there, take a lap around our High Rollers room, participate in our Innovations! scavenger hunt for cash prizes, and even take a seminar or two designed specifically for owners and managers of rental property, from a single to hundreds of units. (Visit www.mmha.com for seminar topics, times, and pricing. Entry to and participation in tradeshow games and raffles is free.)

A scavenger hunt for Innovations!? That’s right. Slip those sunglasses down your nose a little bit because you didn’t read or reread that wrong. Our vendors will be energizing the show floor and showing off Innovations! just for you!

and the name of the game is

N N O VA T I O N !

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Every single booth will display something new – a product, service, idea, staff member, technique, reboot, etc. And each innovation will be highlighted with special signage so you can quickly spot not just what’s hot or game-changing, but also what you want to identify if you’re on the Innovations! scavenger hunt. On top of the already fantastic products and services offered by vendors who support multi-housing owners, managers, developers, and maintenance staff, you’ll see surprising ideas and efficiencies, and get a first look at or a preview of cutting-edge hard goods and technologies.

So you call tell by this overview of the Changing the Game products show, that it’s a win-win-win-win (repeat 115 times to cover all the exhibits and Innovations!) opportunity. If you work in property management, own or want to own a duplex or more, rehab or flip properties, or just enjoy seeing what’s new in everything from flooring to security systems to groundskeeping, you should attend this fun, free and fabulous show. And, for your casino visit (with all the money you’ll be saving because of Innovations!) you don’t even need a roll of quarters anymore; nowadays you just use a card and the same old rabbit’s foot you use in Vegas. Join us at Mystic on November 21! You will walk away from the show with pockets full of poker chips – I mean, full of information, leads, knowledge and probably several imprinted pens. And maybe even a prize or two. By the time you hit happy hour, you will have so many ideas for your property that you’ll want to jot them down on that beverage napkin before your fifth beer hits.

EXTERIOR RESTORATION

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NET-ZERO ENERGY BUILDINGS

ELECTRIC VEHICLE CHARGING for

Apartment Communities he decision to offer EV Charging is more complex than you might first think. While the benefits of offering a solution are obvious (increased tenant satisfaction, improved marketability of the property, and potential a new revenue source for building owners) the lack of established industry standards for charging units, and compliance with electric codes suggest the need for expert consultation/support. As an apartment community manager or owner, if you have not yet received requests for on-site electric vehicle charging, you soon will.

5% of all cars sales are projected to be electric â&#x20AC;&#x201D; a 10x growth from todayâ&#x20AC;&#x2122;s level.

Electric Vehicles (EV) are gaining traction in the U.S. Within the next four years,

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As a building owner, there are many things to consider when deciding to offer (or allow) EV-Chargers on the property.

ARTICLE PROVIDED BY APADANA LLC

Owner vs. Tenant Ownership The first decision is who will own, operate and maintain the charging station. This decision may have implications on liability insurance, charger utilization efficiency, and portability. Electric Power Planning Adding a single EV-Charger in a parking garage might not impact the building power profile, but what if there are a dozen or more chargers all pulling power at the same time? Another consideration is the cost of adding the charging unit to the building power grid. Will new conduit need to be run? For surface lots, will trenching be needed? Will a new or enhanced electrical service be required? Will metering be used to monitor, control and/or bill for electric power usage? All of these questions impact the final decision on your EV-Charger planning.

EV - Charging as a Profit Center Multi-family property owners are considering EV-Charging as a new income source. A wide variety of approaches can be used ranging from fixed monthly user fee for unlimited use, or other creative approaches. The price charged can be cost-recovery or cost-plus to generate a profit that provides an ROI on the unit, its maintenance, and most importantly, the electric power that they consume. Time-of-use must be considered because of electric demand-charges that could be incurred on the entire building energy use!

Location Decision Parking is at a premium at every multifamily property. Will your propertyâ&#x20AC;&#x2122;s EV-Chargers be located in a common area for communal use? Or will they be offered for installation in a specific parking stall for personal use? The answer will impact the design and related cost of your EV-Charging solution. This article is part of a series focused on the value and potential of making energy efficiency building improvements. This series is provided courtesy of Apadana LLC (ApadanaTech.com) and its consortium of companies that comprise Go Green Technologies (GoGreenTechnologies.com) who offer a full range of products and services that help building owners achieve Net Zero Energy.

Delivering comprehensive, cost-effective,

NET-ZERO ENERGY SOLUTIONS FOR MULTIFAMILY HOUSING l Conserve

energy efficient solutions to today’s facility management challenges

FACILITY ENERGY SOLUTIONS

Go Green Technologies

energy with LED lighting

and controls l Make

energy with roof-top solar PV systems

l Improve

image and safety with LED exterior lighting and security systems

Tackle tough electrical maintenance problems

Update signage with efficient LED technology

Electric vehicle charging stations

FINANCIAL BENEFITS OF NET-ZERO BUILDINGS l Capitalize on current solar tax incentives and LED rebates l Hedge against future energy price increases l Lower total cost of building ownership l Increased appeal to environmentally conscious tenants l Higher resale value as potential owners are seeking more zero-energy buildings than are available in the market today

Recent Lighting Retrofit at Bridgewater Lofts

For Your Free Lighting and Solar Audit 612.385.7684 • Info@GoGreenTechnologies.com • GoGreenTechnologies.com

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CALL US TODAY!

FINANCIAL PLANNING

When it comes to your to-do list, put your future first. To find out how to get your financial goals on track, contact your Edward Jones financial advisor today.

Matt Wojick

www.edwardjones.com

Financial Advisor 1055 Grand Ave Suite A St Paul, MN 55105 651-221-9898

FAP-1966D-A

FIRE RESTORATION

Member SIPC

FIRE

•

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•

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•

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Our Services Include:

• • • • • • •

Emergency Restoration Fire Damage Restoration Water Damage Restoration Storm Damage Restoration Vandalism Damage Restoration Wood Rot Restoration Ice Damage Restoration

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FIRE RESTORATION

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FIRE | WATER | MOLD | CARPET CLEANING | 24 / 7 / 365

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For more information, visit LoyearDisasterRestoration.com, or call 952-831-0777

FLOORING/CARPET

At Big Bob’s Flooring Outlet WE really DO IT ALL. Multi-Family, Commercial, Residential

Carpet Hardwood Laminate Ceramic Vinyl & Vinyl Planking Painting Cabinets Countertops Carpet Cleaning Call Big Bob’s today for your free, no obligation consult.

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(763) 574-2545

Fax: (763) 574-2556 Email: bigbobsmpls@comcast.net www.bigbobsmn.com 1023 East Moore Lake Drive Fridley, MN 55432

Over 160 Years Combined Experience

FLOORING/CARPET

When only new will do… The New Flooring Experience™ Nobody knows flooring better than the experts at ZEROREZ® We’ve inspected and cleaned over 300,000 properties in Minnesota. As much as we want to save every carpet and floor we service, there is a time when replacement is the best option. zFloors will guide you to the right choice—from top of the line products guaranteed to be stain and leak-proof to luxury vinyl tile with its versatility in style, wear and price.

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Hardwood

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comes to you with samples and upfront, honest estimates. We oﬀer convenient payment and finance options with a free carpet cleaning one year after installation.

Schedule Your FREE On-Site Consultation Today! www.zfloors.com | Twin Cities Metro Area | 952 • 562 • 0884

Confidence Every one of our

professional installation teams are licensed, bonded and insured. zFloors by ZEROREZ® services are backed with our Gotta Love It Guarantee®.

12 MONTH INTEREST-FREE FINANCING* * With approved credit

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Customization We partner with leading manufacturers of carpet and flooring for the latest in trends and technologies, and oﬀer both discounted in-stock and custom solutions for your home or business.

uilding Maintenance Management’s ambition is to be the complete solution for property management in the greater Twin Cities area. Naturally, this means they’ve got to do quite a lot. Their proprietary software, which provides an all-encompassing overview of a commercial or apartment building’s maintenance needs in real time, has proven to be of inestimable value to their clients. BMM’s well-trained maintenance technicians, who may visit a building only as they are needed or even go so far as living on-site, ensure that their clients can always expect their buildings to run as smoothly as can be. Their exciting new After Hours Emergency Maintenance Service means that even the most poorly timed mishap will only pose the smallest inconvenience possible.

FLIPPING

FRONT COVER - BUILDING MAINTENANCE MANAGEMENT VendorGuideUSA.com 32

UNIT

YOU CAN TRUST That alone still wouldn’t be enough to accomplish BMM’s goal of being the only friend a property manager needs, of course. Sometimes a multifamily property calls for a dramatic overhaul, especially if it’s an older one that must compete with all the beautiful new class A apartment communities that are popping up around the Twin Cities like mushrooms. That’s why if your apartment building falls anywhere short of perfection, BMM is standing by to upgrade its units top to bottom -- fast, and for a price you’ll agree is reasonable. “We have been upgrading units for five years now,” said Mason Myers, BMM’s director of sales and marketing. Versatility is the name of the game. Whether your units need new flooring, cabinets, lighting, appliances, bathroom fixtures, or just a fresh coat of paint, BMM has got the tools and the experience to do the job right. Their contractors’ skills have not only been sharpened over the course of countless previous projects,

INTERVIEW & ARTICLE BY DAVID SCHELLER

“We’re happy to work with smaller investors who may only have one or two properties, but have partnered with industry leaders including Great Lakes Management, Ebenezer, and Aeon as well.” but also by regular exercise at BMM’s on-site training facility. These employees are the paragon of competence. Given the amount of volume that they promise, BMM gets great rates on the industry’s best quality materials from vendors as well. These they can store at one of their five enormous warehouses if the job site simply hasn’t got room for them, and they’re also happy to work with materials provided by their clients. BMM’s process is so streamlined that they’re even able to upgrade a unit when it’s tenanted, always taking caution to minimize the amount of intrusion the project will impose. They’ve only just completed a total overhaul of a completely occupied fourplex, an undertaking that took one week. The tenants were as happy with the procedure as they were their new stainless steel appliances and granite countertops! “We do everything we can to make a project run smoothly and according to schedule, but we know there are always going to be hiccups, especially with bigger jobs,” said Mason. “That’s why customer service is so important to us. When something goes wrong, we stand behind it and fix it quickly, with as little impact on the client as possible. If our client picks out any blemish or oversight during the final walkthrough, we fix it for free. Our simple goal is to make our client happy, and free up their time so they can better focus on what makes their investment property profitable.” To learn more about BMM’s superlative unit flipping service, or their myriad other resources for property managers, please visit buildingmaintenancemanagement.com.

“We’ve done everything from quick duplex flips to several half million dollar projects at larger buildings. That kind of versatility has made our service very popular.”

FRONT COVER - BUILDING MAINTENANCE MANAGEMENT

UPGRADES

REMODELS

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763-541-4886 | BuildingMaintenanceManagement.com

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ONE CALL TO

MAKEOVERS

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browse our online catalog

EmpireDoorAndGlass.com

Windows & Doors Repairs or Replacement • Entry Door Systems • Storm Doors • Weather-Stripping • Mirrored Closet Doors • Aluminum Entries • Steel Doors & Frames • Closet Doors • Interior Hollow Core Doors • Fire Doors • Sliding Patio Doors • New Windows • Window & Door Hardware

*Continuous Hinge

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Empire Door & Glass Contact Information 3415 E. 27th St. Minneapolis phone: 612-729-4003 email: Sales@EmpireDoorAndGlass.com

The Vendor Guide magazine is the premier vendor source for property management professionals & a powerful, direct way to get in

front of the multi-housing industry in Minnesota.

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888.828.7934 | arvigmedia.com ©Arvig 2019

Media

HELPING

LIFE

go right interview

& article by david scheller

Commitment is a precious commodity these days. You would like to be certain that the people handling your personal business are totally committed to a very important cause: you. If you can find someone who will extend every effort to see that you are well taken care of, you had better keep them around for the long run. It would be difficult to find a man more committed to insurance than Jordan Radel. As the son of two State Farm agents Jordan grew up in the world of insurance, and making sure that people are truly covered has been his life’s work. After six years of experience in a busy agency, he opened Jordan Radel State Farm in Eagan. “I love our community, and so do my staff,” said Jordan. “We’re all from here, we’re all personally invested in our hometowns, and we’re licensed to help everyone in the state of Minnesota. Always putting our neighbors first has really let this agency grow. “We’re focused on helping young families that are just starting out. They’re the ones sharing big life achievements that they may not realize should be insured. Getting married, financing a vehicle, buying a first home, having children, even college funds -- these are all things we are here to protect. “We are more than happy to help everyone with their insurance needs, and serve new college graduates to retirees throughout the Twin Cities area. Everyone is unique, so it’s essential to us that we fully appreciate our clients’ needs. That’s the best way to tailor a policy that covers everything important to them. “We don’t cut corners when it comes to our clients’ protection. While some insurance agencies center a policy around keeping its price as low as possible, we’re committed to making sure you have the right coverage in place, combining auto, home, and renter’s insurance with health and life protection. Once we are certain a custom policy will totally protect our client, we utilize our experience in the industry to make it economical with every possible discount. It’s about providing the best insurance for the best price, not the cheapest.

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“That makes a great difference. We have to deal with our clients on some of the worst days of their lives, but when our foresight means they will still be protected -- that’s when this job is its most rewarding.

“This is not a dotted line operation. When you work with us, we will check in with you every two years. People’s lives change. If you’ve switched jobs, put a new addition on your home, or had a new baby who’s dependent on your income, you may not realize that your insurance no longer covers everything you care about. Regularly checking in with our clients is crucial if we’re going to keep helping them for life. It means we will build relationships.” It doesn’t matter whether you visit Jordan Radel State Farm in person, or if you simply call in -- you will be greeted with a smile. Choose them and you will sit down with Jordan or one of his three licensed team members, and help them to understand everything you care about. Jordan Radel State Farm will put the best in insurance to work for you.

INSURANCE

All your insurance needs under one roof. Combine and save. Let’s talk.

Jordan Radel STATE FARM® INSURANCE AGENT 651-452-1171 www.JordanRadel.com 1570 Century Pt, Suite 100 Eagan, MN 55121-1927

Auto • Home • Renters • Life • Commercial • and More!

> BROADBAND INTERNET

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Minnesota-based Company

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612.900.1900 | MultiWav.Arvig.com

INTERACTIVE VOICE RESPONSE

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A modern solution to call management

• Easiest On-Call Scheduler around

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• Set as many backups as you need

• Make schedule updates, set resident alerts, and more from your phone!

• Request photo of maintenance issue with easy-to-navigate link • Maintenance Tech photo sent to resident

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• One batched email detailing after-hours calls

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learn more & request your free demo at

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KITCHENS & BATHS

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VendorGuideUSA.com The Twin Citiesâ&#x20AC;&#x2122; premier property management vendor resource for professional services & suppliers.

________________________________________________________________

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-- to advertise in VENDOR GUIDE, call today!

MAINTENANCE

BUILDING MAINTENANCE MANAGEMENT

A FULL SERVICE

P R O P E R T Y M A I N T E N A N C E C O M PA N Y

ONE CALL TO BMM DOES IT ALL

SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

SINCE SERVICES WE PROVIDE GENERAL FACILITY MAINTENANCE PREVENTATIVE MAINTENANCE PLUMBING VendorGuideUSA.com

ELECTRICAL

PAINTING TILE REPAIR & REPLACEMENT LED LIGHTING RETRO FITS

1987

REAC INSPECTIONS

• COST EFFECTIVE PERMANENT MAINTENANCE

APARTMENT UPGRADES

• BMM provides Full & Part-Time maintenance services throughout Minnesota.

CONCRETE WORK DECK REPAIR HVAC A/C START UPS DRYER VENT CLEANING * MAGIC-PAK SERVICE Regular Service Extends Life Saving You Thousands!

• Our staff are licensed boiler engineers and experienced in all aspects of building maintenance. • We also provide temporary maintenance to fill in during a hiring process, staff vacations and sick leave. We can also assist your maintenance staff with large projects.

763.541.4886

BuildingMaintenanceManagement.com Sales@BMM-Pro.com

DESIGN SERVICES

MARKETING & DESIGN

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NATURAL GAS ENERGY EFFICIENCY

The Time for

to Save is Now

Don’t miss out! The time to save is now! There is still time to get your natural gas equipment installs completed and submitted for rebates by Dec. 31. But don’t wait! Save now and later. Get rebates on natural gas boilers and heating systems, water heaters and more for immediate cost savings. You’ll save on future energy costs by operating more efficiently with energy efficient equipment. Not sure where to start? Have a Natural Gas Energy Analysis completed on your building and receive free direct install measures too. CenterPointEnergy.com/BusinessRebates Business Customer Hotline: 612-321-4939 (877-809-3803). Hurry! Rebate application deadline for 2019 equipment installations is Dec. 31!

Over a Century of Trusted Service

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PAINTING

where quality where quality comes first where quality comes comes first first

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PEST CONTROL VendorGuideUSA.com 43

PLAYGROUND EQUIPMENT VendorGuideUSA.com 44

AFFORDABLE TURN KEY COMMERCIAL GRADE PLAYGROUNDS & RUBBER SURFACING FOR ALL APPLICATIONS

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DELIVERY & INSTALLATION

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OUR SERVICES INCLUDE:

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- Flooring

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- Flooring

BEFORE

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TOO SMALL

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RENOVATION

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VendorGuideUSA.com 47

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WE DONâ&#x20AC;&#x2122;T MISS A DEADLINE.*

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Phenomenal Apartment Makeovers

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Satin Touch is only accepting 3 new customers next year. We are scheduling only for work to begin in 2020.

Homes Reinvented

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MHA is Changing the Game On the fourth Thursday of every November we stop, gather with family and friends, and give thanks for all we have. But beginning this year, it’s the third Thursday that is really going to be something to celebrate. Thursday, November 21st is when MHA is Changing the Game. Once a Minnesota Multi Housing Association (MHA) institution, the Fall Convention and Products Show is dead. In its place is Changing the Game: Trends and Innovations in Multi Housing. But we’re not just putting a new name on the same product. MHA’s Professional Education committee, Product Service Council of Ambassadors and MHA staff alike are committed to providing a brand new conference for industry professionals of all positions and experience levels; we want an experience that truly represents the title. We are planning a day that will empower you and your staff to overcome obstacles, share ideas and understand how to thrive in today’s ever-changing times. And it will be a boatload of fun at the same time. We promise, you won’t want to miss a minute! We’ll jumpstart the day with national speaker Matt Havens as he helps you Stop Acting Your Age! If you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage or even interact with four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then Stop Acting Your Age! is exactly what you need. Because it turns out that there really aren’t four generations. In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce. That’s no exaggeration; by the end of the hour, you and your colleagues will walk away with the knowledge you’ll need to address 100% of the generational issues you’ll face for the rest of your career.

and it will make implementing new solutions easier than you ever thought possible. You’ll soon learn attendees have called him “both the funniest and most informative speaker I have ever heard in my life.” Following the keynote, you’ll have the opportunity to choose from twenty breakout sessions on topics including technology, market trends, innovative staffing, hot topics, and breaking news. And forget the talking heads, we want to make every session as interactive and lively as possible including panels, roundtable discussions and even some game playing. As a special treat, every session will include a drawing for a $25 gift card. Are you new to the industry, or looking to advance your career? You’ll want to check out topics including The Numbers Game: All About NOI or So You Want To Be a Manager? plus other topics designed especially for you. Been around this game for a while? Watch for subjects on the hot topics you need to know about including an insightful discussion about how to detect fraudulent applications and how they may be linked with sex trafficking and other illegal activities. Or learn about new trends from in and out of the industry, before they make it to Minnesota. Maintenance technician or other site staff? No worries, there will be plenty of topics for you as well opportunities for microlearning, networking, and learning about new products and innovations.

Just in case you need a little more convincing… don’t forget the awesome Products Show happening right down the hall. We’ll all be channeling the fun and energy of Mystic Lake and are looking forward to an exciting and fun day from start to finish.

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Other generational presentations focus on what people want; Matt will tell you why everyone wants the different things they do. It’s an important distinction,

article by carla bush, vice president, minnesota multi housing association

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The all-encompassing, entertaining, and education filled event of the year for Multi-Family professionals: Apartmentalize. Hosted in some of the largest markets in the country, the National Apartment Association (NAA) conference attracts over 10,000 multi-family professionals from across the nation annually. There were many highlights from the over 100 premium educational sessions offered, and so many game-changing speakers available to fill us with tiny knowledge nuggets.

APARTMENTALIZE

NUGGETS IN A NUTSHELL article by jenna schneider

The Freak Factor: Making Employees Better by Helping Them Get Worse The speaker: David Rendall – Author, professional speaker, stand-up comedian, and former leadership professor. David’s primary message was: “What makes us weird also makes us wonderful”. David discussed that in business operations, we need to put more emphasis on the things people do well (their peaks), and less emphasis on where people are weak (the valleys) to generate top performance in employees. David’s viewpoint is that in our efforts to fix the weakness, we can unintentionally damage the strength. A great example of this is the operational differences of Wal-Mart and Target price and service being on opposite sides of a see-saw. For Wal-Mart, the best price is the target, so there may be some ‘forgiveness’ on the service piece. For Target, service is the target, therefore the cost of goods remains slightly higher. Then Kmart emerged with a strategy to beat both on both sides of the see-saw… We know how

well that worked out. David also discussed alignment and affiliation, with the philosophy that if you need to change yourself too much to get where you want to be, perhaps you aren’t supposed to go there. David suggested that people should stop trying to force themselves to change in an effort to ‘fit in’, they should rather, start looking for a better fit. “Stop staying somewhere where people are magnifying your valleys and not illuminating your peaks”. David mentioned that when you’re in the right spot, people will start asking you for more of what everyone else tells you to do less of. David also discussed diversity in teams. Teams who are the most diverse in strengths can accomplish the most – these people who are the most different from us in skillset are typically those we like the least – We should seek the people we like the least to join our teams, because we need their strengths and varying viewpoints.

Fear is My Homeboy: How to Get Brave and Start Taking Action The speaker: Judi Holler – Owner of HOLLA! Productions Judi specialized in the sales and marketing for companies like Marriott, Omi, and Starwood Hotels. Judi’s message surrounded how to best leverage strong communication skills to assist in strengthening and building your network. Judi led the session in disclosing that today’s millennial generation spends an average of 6.4 hours per DAY on email. How do we cut this down? Judi recommends a rule of no email for the first hour of each day – use this time to focus outside of the inbox. Judi also offered

some insight on sparking quality networking: Instead of the old, “How’s work?” Or “How are you?” – We could start conversations like, “Are you working on anything exciting lately?” or “How’d you get into the industry?”. It’s amazing how much you can learn about a person when you ask the things you really care about knowing, vs. the same-oldhow-are-ya. Judi ended her session with the quote: “It’s not someone’s job to remember you. It’s your job to make yourself unforgettable” – This is an amazing mindset to have as you enter any networking situation.

The speaker: Mary Kelly, Ph.D., CSP, U,S Navy (Ret.). An internationally known economist and leadership expert. Mary Kelly is the author of 10 books and has been quoted in hundreds of periodicals including Money Magazine, Entrepreneur and The Wall Street Journal. Mary has also

held numerous positions in the military including: Naval Intelligence Officer, Human Resources Director, Assistant Chief of Staff Officer, and Chief of Police. Mary kicked off by reminding us that “Leadership is only hard when you’re doing it right”. Some interesting take-aways: 58% of workers continued on page

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Why Leaders Fail and the 7 Prescriptions for Success

55 53

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53 would be more likely to trust a stranger than their boss… Shocking. Mary conveyed that our future leaders do not want ‘jobs’. They want cause. Salary attracts and benefits entice, but flexibility keeps. Phenomenal reminders of what tomorrow’s leaders are looking for as we fumble through the recruitment jungle today. Mary relayed that 87% of millennials will leave your organization within two years if they’re not being developed, and reiterated that the US spends $30.5 billion dollars annually on millennial turnover… Ouch. Millennials leave for three core reasons: They don’t feel respected, they don’t feel valued, and they aren’t being developed. Pay attention here – Millennials will account for a whopping 75% of the workforce by 2025. One nugget Mary offered was to

SIGNS 763-210-7747 • elementsinc.com

continued from page

start asking our employees the right questions, so we can be focused on the right things. A great example: “What did you do today that wasted your time?” and “What can I do to fix that?”. Mary also gave some great tips on efficiency in email communication, citing what she called the “BLUF” method –“Bottom Line Up Front” - start with the most important part of the email first before the greetings or other. She also discussed the “DICE” method for labeling subject lines. DICE = Decide, Information only, Coordinate, Execute. Imagine a world where every email relayed clear urgency in the subject. Mary ended with the importance of a clear and compelling vision and mission within any organization. VendorGuideUSA.com

These tiny tid-bits don’t even scratch the surface of all that is offered at the National Apartment Association’s Apartmentalize conference, but learning anything you might not have known yesterday, will help you tomorrow. Spending the days filling my head with new tips and tricks, and the evenings jamming out at the various vendor events makes this conference an annual highlight for myself, and apparently 9,999 other industry professionals. Whether you weren’t able to make it this year, or you prefer the 800 words-or-less version - I’m happy to share my take-aways.

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CLASSIFIEDS

A ADVERTISING

APPLIANCES

CARPET CLEANING

APARTMENT LEASING GUIDE 888-828-7934 ApartmentLeasingGuide.com

ALL, INC. 651-227-6331 Allinc.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

Apartment Leasing Guide simplifies your search for a new home through our approachable and easy to use website apartmentleasingguide. com as well as our print magazine distributed at local cub food stores and 100 additional places around the Minneapolis/St. Paul area. Our goal is to help ease the stress of moving by streamlining the path to your ideal apartment.

The Appliance & Cabinet Destination. We provide products and services for remodeling, new construction, and apartment replacement needs. ALL, Inc. (since 1947) is one of the largest kitchen and bath distributors in the Midwest of GE, Whirlpool, Frigidaire & Amana. Guaranteed next day delivery.

We offer solutions for all of your carpet cleaning needs at a budget-friendly cost. Our courteous staff will provide you with the unmatched quality you desire and deserve.

ADVERTISING

B BATH/KITCHEN RESURFACE/RESTORE

CARPET CLEANING

SENIORS BLUEBOOK 952-476-2841 SeniorsBlueBook.com

SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

Seniors BlueBook offers 35+ years of expertise & a complete marketing package in a 4-part multi-media environment: print, internet, referral line & Discharge Planner Notebook. It is a comprehensive, free publication withover 70 categories of senior housing, home health, community resources and educational articles. Our trusted guide becomes a daily reference tool for seniors, caregivers and professionals.

Since 1979, REPAIR, REFINISH, RESURFACEBATHTUBS, SHOWERS & TILE - porcelain, fiberglass, acrylic, cultured marble and terrazzo. COUNTERTOPS - plastic laminate, cultured marble, granite & marble. Refinish in solid color or stone look. From spot repairs to total refinish. Apply slip resistant to floors. 5 year warranty on refinish. CONVERT tub to walk-in shower or tub.

Same day service! Clean or it’s FREE, guaranteed. Online ordering and management tools. Environmentally friendly.

BATH/KITCHEN RESURFACE/RESTORE

CONCRETE LEVELING

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

TUBFUSION 952-220-2604 TubFusion.com

SUPERIOR POLYJACKING 763-238-6310 SuperiorPolyjacking.com

Bathtub and Tile Refinishing-Regrouting-Recaulking. Nonslip surfaces. Highest quality, 5 year warranty. Multi-housing discounts available. Call Mike Today!

Sometimes, concrete surfaces, which are rigid and without flex, tend to crack or break depending upon what’s happening beneath the surface of the ground upon which they rest.We specialize in raising and leveling your settled concrete! Polyurethane fills the void that caused the concrete to sink and is more durable than “Mudjacking”.

ANSWERING SERVICES

BATHROOM / SHOWER PANELS

D DIGITAL MARKETING

TIME COMMUNICATIONS 866-778-2952 TimeCommunications.biz

REVAQUAWALLS 952-835-2880 UseRevAquaWalls.com

5 STAR CONSULTING 612-940-9133 5StarConsultingUSA.com

Time Communications provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year.

Transform your outdated tile and grout shower walls and create the competitive look you want for a price you can afford during turns and renovations. Tenants love starting their day in a RevAquaWalls shower. Owners benefit from the durability, ease of installation and increased rental income. Stop the endless cycle of refinishing and try RevAquaWalls in your community today!

We are a Full-Service Digital Marketing Agency. We create search engine friendly custom design websites. We provide premium hosting and Search Engine Optimization (SEO). We also provide Reputation and Social Media Management services. We offer a FREE website audit to reveal where your website is performing well and where there are areas for improvement. Call today to schedule yours!

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AFTER HOURS EMERGENCY MAINTENANCE SERVICES

APARTMENT REHABS

C CABINETRY/COUNTERTOPS

DIGITAL MARKETING

SATIN TOUCH 612-388-7275 SatinTouch.us

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ADNOMADIC 952-465-6116 Adnomadic.com

“AN EYE FOR DETAIL” Satin Touch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

American-made cabinets in stock! Drawer fronts, door fronts, countertops and more. Ready to install tomorrow.

A laser-focused, Minneapolis-based, clientcentric digital marketing company specializing in the creation, management, and optimization of paid search (Google, Bing, Yahoo) and paid social (Facebook, LinkedIn, Twitter) advertising. Improve your marketing by exploring the objective-specific benefits and powerful data insights associated with digital marketing.

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ENVIROCLEAN 763-535-9933 EnviroCleanInc.com

MINNESOTA EXTERIORS 763-391-5590 MinnesotaExteriors.com

LINDSTROM RESTORATION 763-545-FIRE FireRepair.com

Complete Drain System Clean: Waste lines, floor drains, and pumping of sand traps. Jetting restores pipes and drain system to their original diameter and flow. Pumping sand traps removes sand, oil, hazardous waste.

Minnesota Exteriors is the most trusted home improvement company in the Twin Cities. We have won multiple awards for our work over the years including National awards from the Vinyl Siding Institute and local awards including Trillium exterior awards from The Builder’s Association of the Twin Cities. Call 763-391-5590 & request a free estimate!

Fire and Water Damage Restoration Services in Minneapolis, Minnesota, Lindstrom Cleaning & Construction, Inc. has provided exceptional fire and water damage restoration services for homes and commercial buildings in the Minneapolis, Minnesota, area for over 60 years. Whether you have experienced smoke, hail, storm, vandalism, mold, or fire and water damage - we do it all!

DRAIN CLEANING

EXTERIOR RESTORATION

FIRE RESTORATION

MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years. Big jobs, small jobs, everything in-between. Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

LOYEAR 800-478-5801 LoyearDisasterRestoration.com

No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs!

Loyear knows that when a fire occurs in your home or business you must act quickly to mitigate your loss. Time is critical when dealing with fire damage. Loyear’s certified experts are ready to clean up the mess, preserve and protect the property, business or home and its contents so that further damage will not occur.

DRYER VENT CLEANING

F FACILITY ENERGY SOLUTIONS

FLOORING/CARPET

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

GO GREEN TECHNOLOGIES 612-385-7684 GoGreenTechnologies.com

BIG BOB’S FLOORING OUTLET 763-574-2545 BigBobsMN.com

Dryer Vent System Cleaning: We also offer HVAC services. Improves flow and efficiency of the duct system.

WHEN YOU GO GREEN … YOU CAN MAKE GREEN … with Go Green Technologies. Your single source for LED Lighting, Controls, Rooftop Solar Systems, Security, and much more. Drive down operating costs. Increase your property value. Contact us today for a no-cost lighting or solar system audit.

We specialize in serving management clients with affordable flooring options for apartments, townhouses, condos & other investment properties or new construction projects. From carrying the inventory for business clients to laying the final pieces of tile, we have the expertise & resources to handle projects of any scope & size.

E EMERGENCY RESTORATION

FINANCIAL PLANNING

FLOORING/CARPET

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

EDWARD JONES • MATT WOJICK 651-221-9898 EdwardJones.com

zFloors by ZEROREZ® 952-562-0884 zFloors.com

When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

Whether you’re planning for retirement, saving for college for children or grandchildren, or just trying to protect the financial future of the ones you care for the most, we can work together to develop specific strategies to help you achieve your goals. Call me today at 651-221-9898.

zFloors by Zerorez® offers in-stock flooring options perfect for a quick turnaround and low budget to custom flooring solutions specific to your property needs. Never worry about your floors again with our competitive pricing, quick turnaround, and custom cleaning maintenance plans guaranteed to keep your flooring investment last longer.

EMERGENCY RESTORATION

FIRE/FLOOD

G GARAGE CLEANING

SERVICE RESTORATION 800-478-0366 ServiceRestoration.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

Disaster recovery done right! We restore properties from smoke damage, flooding, black mold, storm damage and unexpected trauma. You can feel confident when you contact our local office that our technicians will arrive quickly and provide a free assessment of your property damage to help you fully understand how to we can help restore your property back to a pre-loss condition.

Rapid response from experienced renovators. Emergency preparedness training available.

Complete Garage Clean: sweep, pressure wash, and scrub of the floors, and pressure wash walls, ceilings, pillars, and pipes. remove oil, residue, slick spots, cobwebs, dirt, salt, and haul debris from site.

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EXTERIORS

CLASSIFIEDS

DRAIN CLEANING

CLASSIFIEDS

GLASS/DOORS

INTERNET PROVIDER

N NATURAL GAS ENERGY EFFICIENCY

EMPIRE DOOR & GLASS CO 612-729-4003 EmpireDoorAndGlass.com

MULTIWAV 612-900-1900 MultiWav.com

CENTERPOINT ENERGY 612-321-4939 CenterPointEnergy.com

We are the one-stop source for all your glass, windows, doors & hardware. Please feel free to check out our online parts catalog!

MultiWav is a local Minnesota owned and operated fiber optic internet company currently evaluating Apartments, Condos, Town-home Associations and Neighborhoods to deploy Fiber Optic in the Metro Area, St. Cloud and Rochester. If interested please contact us.

CenterPoint Energy offers rebates for highefficiency commercial & industrial natural gas equipment from boilers and boiler system components, to other heating systems, boiler tune ups, steam trap repair/replacements, water heaters, and custom projects. Have a Natural Gas Energy Analysis done on your facility to help identify energy & money saving opportunities.

I INDOOR ADVERTISING

K KITCHEN & BATHROOM

P PAINTING

ARVIG MEDIA 888-828-7934 ArvigMedia.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

Arvig Media is pleased to unveil its new billboard program. On average, Cub Food stores see 2000+ shoppers a day. That’s 60,000+ impressions a month! Capture your local audience today by reserving the nearest Cub Store(s) to your property. See our display adIndoor Advertising section.

Refinish, repair, or replace your tub, cabinets, and countertops. Rapid quality turnaround. 3 year warranty, stylish finishes, cures in 24 hours!

The apartment turn specialists. We provide reliable, fast, and affordable painting for any & all types of projects. We cater to both commercial & residential painting and understand the difference and needs between the two and respond accordingly. We work hard to make sure your painting project is our number one priority!

INSULATION & VENTILATION

KITCHEN & BATHROOM

PAINTING

NES BUILDING SOLUTIONS 763-238-6310 NESBuildingSolutions.com

SATOREE KITCHEN & BATH 612-823-0022 SatoreeKB.com

ELLIOTT’S PAINTING & DECORATING 952-646-2500 ElliottsPainting.com

NES has been performing insulation in the Minneapolis area for more than 20 years. We can handle any job, big or small. Whether you are looking for spray foam insulation for your multi-family attic, basement or wall insulation, NES has a solution for you. NES spray foam insulation services are available in the Twin Cities & surrounding areas.

Any design. Any budget. At Satoree Kitchen & Bath we have a combined total of 33 years of experience in kitchen and bathroom design! Our years of experience working with cabinetry, countertops, and related elements combined with a value-focused design, and the perfect materials, will give you the outcome you want.

As a full-service commercial, multi-housing & residential painting company, we handle everything from surface preparation through the final paint requested by our customer. Our capabilities include all wall surface applications, including drywall repairs, taping, patching, interior/exterior painting, staining, texturing, and wallpaper hanging & removal.

INSURANCE

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PAINTING HOKR PAINTING 763-551-1922 HokrPainting.com

Jordan Radel State Farm is proud to represent the #1 Auto & Homeowners Insurer in the U.S. Helping you and earning your business is important to us. Contact us or stop by the office and we’ll help to ensure you’re getting the best value possible, with the coverage you need, and the discounts you deserve!

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com We provide the services needed to maintain your property, allowing you time to focus on your core business without the headaches of facility issues. Our proactive approach to maintenance and our ability to handle most maintenance problems without calling in trades labor has proven to be extremely cost-effective for clients.

INTERACTIVE VOICE RESPONSE

MARKETING

PAINTING

CALL ASSIST 952-460-1916 CallAssist247.com

PLANET MEDIA 952-460-1916 PmcAds.com

SATIN TOUCH 612-388-7275 SatinTouch.us

CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call. Call 952-460-1916 for info or to schedule your free demonstration.

Are you a business owner or in property management and looking to improve your marketing without going over budget? Planet Media can take your marketing above and beyond with our fantastic and affordable marketing materials such as eye-catching yard signs, impressive business cards, and so much more! Call today to get more information from an account executive.

STATE FARM • JORDAN RADEL 651-452-1171 JordanRadel.com

M MAINTENANCE

Multi-housing specialists for over 30 years. We offer a full line of painting and repair services: high volume & 24-hour turn painting, sheetrock repair, textures, water/nicotine damage repair, exteriors, and more. Count on our reliable, professional, and well-trained staff of employees (*no subcontractors) to get the job done right. 100% satisfaction guaranteed.

ADAM’S PEST CONTROL 1-800-227-2214 AdamsPestControl.com Adam’s offers a wide variety of exclusion and prevention programs tailored specifically for multi-housing properties, including fixed-priced bed bug programs. Adam’s is a renowned expert in bed bug detection and control, with two specially-trained, NESDCA-certified canine inspection teams and the right combination of heaters and generators to efficiently treat any infestation.

R RENOVATION BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Apartment remodel services in both vacant and occupied units. No job too big or too small. Preventative maintenance to turnkey remodeling, we do it all.

ROOFING WALKER ROOFING 651-251-0910 WalkerRoofing.com Walker Roofing has built a solid reputation for installing and maintaining only the highest quality roofs. Whether you are looking to install a new shingle or flat roof on your property or just need reliable roof repair services, Walker Roofing of St. Paul is the right roofing contractor for you.

PLAYGROUND EQUIPMENT

RENOVATION

S SIGNS

RAINBOW PLAY SYSTEMS 952-884-4040 SwingsetsMinnesota.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ELEMENTS INC 763-210-7747 ElementsInc.com

Rainbow Play Systems has more than 30 years of experience in creating dream swing sets and with more than 100 swing set designs to choose from, it’s easy to see why they’re America’s most trusted brand name.

We will take the work out of managing your apartment community’s signage needs. Elements, Inc. has over 30 years of experience providing signage to the multi-housing Industry. Elements, Inc. will see your project through from concept to completion in a timely & professional manner.

PROJECTS

ROOFING

W WEB DESIGN & DEVELOPMENT

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com BMM is your go-to for managing any projects at your community; no job is too big or too small. We hire and manage or can do the work for unit remodels, painting, deck repairs/replacement, LED lighting, HVAC, electrical and much more. Call BMM today for your free estimate and let us take care of managing your projects while you manage your community.

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

ARTBOX + PLANET MEDIA 952-460-1916 PMCAds.com

Does the upfront costs associated with getting a newly designed website make you want to run the other way? Great News! Artbox Creative Studios and Planet Media have teamed up to help businesses like yours get a new website designed, launched and hosted for an affordable monthly investment. Don’t wait any longer; call us today to learn more on how we can have you up and running in no time! 952-460-1916

PUMPING

ROOFING

WINDOWS

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

LANGERMAN 763-493-0058 LangermanExteriors.com

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

Pumping sand traps or other traps removes sand, oil, and other hazardous waste. This promotes a more efficient flow.

Langerman Exteriors & Remodeling is your full-service exterior and remodeling company. Providing a wide range of services for our multihousing customers, we handle everything from a new design and build outs, windows, doors, roofing, fire/water restorations and more. Call us today to learn more or for your free quote.

ROOFING

WATER RESTORATION

SELA 612-424-5179 SelaRoofing.com

LOYEAR 800-478-5801 LoyearDisasterRestoration.com

As the most trusted roofing company in Minnesota, Sela Roofing & Remodeling offers a complete, comprehensive services to fit your project - whether it is a condominium complex, apartment building, or a single-family home. Trust our professional craftsmen to do the job right the first time. Give us a call today for your FREE inspection & estimate!

When property has suffered water damage, Loyear can dramatically reduce the scope of damage and save thousands of dollars in replacement costs. Loyear will quickly and efficiently return the humidity and moisture levels of any building back to normal. The rapid removal of excess moisture will help avoid permanent damage, which will occur if left untreated.

VendorGuideUSA.com

PUMPING

CLASSIFIEDS

PEST CONTROL

BULLETIN BOARD

BATHROOM & KITCHEN RESURFACE/RESTORATION

FIRE RESTORATION

Premium Bathtub and Tile reﬁnishing

TubFusioN tubfusion.com

Michael Wall president

651-300-BATH (2284)

mike@asrmn.com

INDUSTRY TRAILBLAZER since 1961 Call Today! Available 24/7

(763) 545-FIRE www.firerepair.com Always Ready

Cell 952-220-2604

MAINTENANCE & RENOVATION

• Dedicated to personal and predictable service.

• Determined to Restore vs. Replace. • 24/7 web access to claim progress. • Help control Agent loss ratios. • 24-Hour Emergency Service MN LIC #:BC001087

PAINTING & CLEANING

MASON MYERS

DIRECTOR OF MARKETING & SALES

Office: 763-541-4886 Cell: 952-465-2696 Fax: 763-541-7463 Email: mason@bmm-pro.com BuildingMaintenanceManagement.com 1724 Douglas Drive North, Suite 100 Golden Valley, MN 55422

PAINTING

Chad Lange 612.388.7275

chadlange@satintouch.us

2700 E. Lake Street Minneapolis, MN 55406 satintouch.us

PLAYGROUND EQUIPMENT

VendorGuideUSA.com

TOM GILES

RENOVATION Office: 952-884-4040 ext:102 Cell: 612-221-5375

Building Childhood Memories Since 1993 E-mail: rainbowtomg@gmail.com

900 West 80th Street Bloomington, MN 55420 www.rainbowplaymidwest.com rainbowplaysystemsminnesota

THE MINNESOTA MULTI HOUSING ASSOCIATION IS

CHANGING THE GAME 11.21.2019

Free tradeshow. Do you remodel, rehab, flip properties? Own a duplex? A four-plex? More? Want to start or grow your portfolio? Network with other owners and see innovations that will save you time and money at the beautiful

Mystic Lake Center, Thursday, November 21, 10 a.m. - 5 p.m. Prizes, raffles, expert advice, demos, games. THOUSANDS OF DOLLARS WORTH OF PRIZES! SEE SURPRISING INNOVATIONS! HAVE FUN AT THE CASINO! FREE PARKING! FREE EXPERT INFORMATION! NO PURCHASE OR ENTRY FEE REQUIRED

FOR MORE INFORMATION ABOUT SEMINARS, EXHIBIT SPACE, & THE MINNESOTA MULTI HOUSING ASSOCIATION, PLEASE VISIT

www.mmha.com

MYSTIC LAKE CENTER,IS ADJACENT TO MYSTIC LAKE CASINO, 2400 MYSTIC LAKE BLVD, PRIOR LAKE, MINNESOTA

1001 Twelve Oaks Center Drive Suite 1030B Wayzata, MN 55391

At Satin Touch, your deadline is important to us.

“

I have hired Satin Touch for many projects from building cleaning services, turn cleans, paint, drywall and maintenance. The staff is professional and committed to excellence. I would highly recommend them. I had a tenant who refused to leave and the new tenant with moving trucks ready to move in. What a nightmare! I called Satin Touch. 8 workers came and cleaned, painted and shampooed the home. I couldn’t have been happier and THANKFUL! - Bill & Sandy Schmidt Past Clients, Satin Touch

SatinTouch.us

612.388.7275

We don’t miss a deadline.

Scheduling@SatinTouch.us

In the strange chance that it happens, the charity of your choice benefits.

License BC748997 Satin Touch is only accepting 3 new customers next year. We are scheduling only for work to begin in 2020.

Homes Reinvented

Phenomenal Apartment Makeovers. Call today for your free estimate!