Multi-Family Vendor Guide - Greater Des Moines Area Jan-Feb-March 2021 by VendorGuide

MULTI-FAMILY Greater Des Moines Area

JAN-FEB-MAR 2021

PROFESSIONAL SERVICES & SUPPLIERS

Let Us Help You Connect With New Customers

VendorGuideUSA.com

A message from the publisher As the Multi Family industry readies for a rebound the Vendor Guide USA has now grown into 6 states making our reach just a little bit wider. Our goal is to help vendors connect with communities; we are here to help. Now published in 6 states including Iowa, Minnesota, Missouri, Virginia, Kentucky, and California. Please take advantage of the Vendors Guide and all those that advertise within and visit our website vendorguideusa.com to explore the other publications on line. When working with any of these vendors, contractors, or subcontractors be sure they understand they are an arm of your community. Your rules are their rules, they are part of you as they work and move about the properties. Make sure they understand you’re your passion for safety, not only for yourself but them as well. Whatever their trade they want to shine so be sure and communicate. We did get some things resolved in the end of 2020 so we can now move on with the healing of hearts, minds, souls, and get America back to business. I know for multifamily industry we hope that the recovery is swift for us and those we house. Enjoy this issue where the spotlight is on health. Be safe out there as the country begins to heal. If you are not an advertiser consider calling me and be a partner with the thousands of professionals who are reading through these pages. Call 515-669-8727 for a quick consultation on pricing and distribution details. Industry Leaders, call these vendors they will work for you, and they have for me. Look at the professional article on page 20-21 about The Wonderful, Rewarding and Thriving Multifamily Industry. Thank you to all the advertisers and readers. I look forward to seeing you soon. Happy Leasing,

VendorGuideUSA.com

— Mary Spain, Publisher

ADVERTISING

Apartment Leasing Guide �� 23

APARTMENT RENOVATIONS

R.E.D.E. Services �� 29 Reliable Construction Services ��6 Renovation Systems �� 13

HEATING AND COOLING

Connett Services ��31

INSURANCE SERVICES

Krist Insurance Services �� 14

INTERNET PROVIDERS

ICS Advanced Technologies �� 30 Tech Center �� 5 & 22

ARTICLES

A Message From the Publisher ��2 The Wonderful, Rewarding and Thriving Multi-Housing Industry ��20-21

AUDIO/VISUAL

VENDOR INDEX

KITCHEN AND BATHROOM

Reliable Construction Services ��6 Renovation Systems �� 13

ICS Advanced Technologies �� 30

BATHROOM AND KITCHEN RESURFACING

Renovation Systems �� 13

BULLETIN BOARD ��24-25

LIGHTING AND ACCESSORIES

BulbGuy �� 15

MAINTENANCE

Randy’s Services �� 26 R.E.D.E. Services �� 29 Reliable Construction Services ��6 Renovation Systems �� 13

CABINETRY/COUNTERTOPS

Reliable Construction Services ��6 Renovation Systems �� 13

MANAGEMENT/CONSULTING

Optimum Real Estate Management �� 8-9

CABLE PROVIDERS

ICS Advanced Technologies �� 30 Tech Center �� 5 & 22

CARPET AND FLOORING

Artisent Floors �� 11 Reliable Construction Services ��6 Renovation Systems �� 13

MARKETING MATERIALS

Complex Connexions ��Back Cover

PAINTING

Randy’s Services �� 26 R.E.D.E. Services �� 29 Reliable Construction Services ��6

CARPET CLEANING

Durachem ��7 Renovation Systems �� 13

PEST CONTROL

DIAM Pest Control �� 28

CLASSIFIEDS ��16-17 CONSULTING

PLUMBING

Affordable Drain - Jetsurge ��4

Optimum Real Estate Management �� 8-9

PROFESSIONAL ORGANIZATION

Greater Iowa Apartment Association (GIAA) �� 18

DRAIN CLEANING

Affordable Drain - Jetsurge ��4

PROJECTS

Randy’s Services �� 26 R.E.D.E. Services �� 29

DRYER VENT CLEANING

Mr. ProActive �� 10

EMERGENCY RESTORATION

Durachem ��7 Renovation Systems �� 13

EXTERIOR CLEANING

Pressure Point �� 12

EXTERIOR RESTORATION

Reliable Construction Services ��6

ROOFING

Newton Roofing Services ��27

SECURITY

The Conley Group �� 19 ICS Advanced Technologies �� 30

WATER INTRUSION

Mr. ProActive �� 10

VendorGuideUSA.com

Volume 2 • Issue 3 The publisher of Vendor Guide - Greater Des Moines Area Edition - accepts no responsibility for errors in,

PUBLISHER

Mary Spain

or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Mary Spain. If you want to be added

GRAPHIC DESIGNER

Lisa Huntley

or taken off the mailing list, please call 515.669.8727. By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors or omissions on any article in the magazine or online. Advertiser gives the publisher permission to use and publish photos both in print and online at www. VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of Vendor Guide - Greater Des Moines Area Edition. Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2020.

VendorGuideUSA.com

DRAIN CLEANING/PLUMBING

Vendor Guide Magazine • PO Box 489 • Norwalk, IA 50211-9998 • VendorGuideUSA.com • P: 515.669.8727

SMALL DRAINS

TELEVISING & LOCATING

We are a family-owned and operated drain business that has been serving the Des Moines metro for nearly 25 years. Our qualified technicians use proven methods with high-quality

SAME DAY SERVICE

MAIN LINES

equipment to provide exceptional service at affordable prices. Our service team is available 24/7 with SAME DAY SERVICE to help

HYDROJETTING

PREVENTATIVE MAINTENANCE

you with any issue that comes up. From sinks and toilets, to floor drains and mains…WE HANDLE IT ALL!

515.286.1291 | WWW.JETSURGEIA.COM

LLY OWN A C E

Full Color with Gradient Logo

Over 30 Years Experience

Full Color with Solid Color Logo

CABLE/INTERNET

1 Color with 1 Color Logo

You now have a choice for providing Internet • Cable • Audio Visual to your multi-family residents!

CALL TODAY FOR INFORMATION ON ALL OF OUR SERVICES!

Internet & Phone Installation (Century Link) Custom Audio Video Systems

Security Camera Installation Custom Low Voltage Wiring High Speed Internet & Phone

TRUSTED • EXPERIENCED

515.221.2222 • www.TVIowa.com

VendorGuideUSA.com

10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322

RENOVATIONS

Complete Interior & Exterior Renovations Complete Turn Key & Make Ready Services Windows & Siding Concrete Drywall & Painting Cabinets & Countertops Complete Fire Restoration Drainage Decks, Rails & Fencing

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Consulting

And Moreâ&#x20AC;Ś For more information, www.reliablecs.net Kansas City Regional Office 13505 S. Mur-Len Rd Suite 105-312 Olathe, KS 66062 913-764-7274

Des Moines Regional Office 11299 Aurora Ave Urbandale, IA 50322 515-278-1685

CARPET FURNITURE ODOR REMOVAL WATER RESTORATION MOLD REMEDIATION

CARPET CLEANING

Want your carpets really, REALLY clean? Want them to dry in HALF the TIME?

SAME DAY SERVICE COMPETITIVE PRICING LOCALLY OWNED CERTIFIED

VendorGuideUSA.com

515.650.1620

MANAGEMENT/CONSULTING

Tailored Management Executive Team with Over 100 Years of Property Management Experience.

Full Service Real Estate Management

MULTI-FAMILY

Tailored Property Reports Proven Custom Marketing Plan Preventative Maintenance Program

COLLEGIATE

Budget Preparation Owner Portal for Viewing of Real Time Numbers Expert Management

COOPERATIVE HOUSING

On Point Management at Communities Providing Consistency to Residents and Owners Superior Level Performance

TOWNHOME ASSOCIATIONS

Due Diligence Assistance Market Survey Completion All Facets of PM Training

TAX CREDIT

Capital Needs Assessment Planning Asset Management Lease Up Assistance

COMMERCIAL

Marketing Services

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Software Implementation & Support Training

Trustworthy Relationships Creating Win-Win Property Management.

Owner • Broker

515.809.5400

INCREASE YOUR NOI WITH THE OPTIMUM TEAM. LET’S TALK TODAY!

OPTIMUM REAL ESTATE MANAGEMENT ARTISAN MANAGEMENT GROUP Tina@Optimumrem.com www.OptimumRealEstateManagement.com

VendorGuideUSA.com

Tina Smothers

MANAGEMENT/CONSULTING

to Ownership Needs

DRYER VENT CLEANING

Ask Mr. ProActive about: Dryer vent cleaning Sump pump & water intrusion management packages

LET’S TALK ABOUT HOW WE CAN MAKE YOUR LIFE EASIER! with Mr. ProActive is a subscription service designed to put your property maintenance on auto-pilot. Ask about Programs for Condominium Associations & Multi-Family Communities! For a low monthly fee you can stop worrying about the most critical tasks that keep your property safe, efficient and durable.

H OW IT WO R K S : Our techs will handle the most critical preventative maintenance tasks on a routine basis.

You will receive a report of all of the services completed each visit along with any deficiencies or concerns found.

VendorGuideUSA.com

Call Mr. ProActive today! 515.218.2470 MrProActive.com

Mr. ProActive with the safety and efficiency of my home “ Trusting has instantly lifted a massive mental burden. I save a lot of time & my new sidekick does a far better job than I ever did! ”

CARPET/FLOORING

VendorGuideUSA.com

EXTERIOR CLEANING

KEEP YOUR PROPERTIES SAFE! FOG OFTEN.

WE ALSO SANITIZE COMMON AREAS & HALLWAYS!

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CREATE YOUR OWN PACKAGE DISCOUNT!

Is your roof infested with ugly algae stains? Our safe roof cleaning method will make it look like NEW again!

It’s the fast & aﬀordable Home Makeover! Safe removal of built up dirt & mildew revives your home’s true beauty!

Keep your gutters clog free & looking great! The perfect nishing touch to house washing or roof cleaning.

515.451.9311

PressurePointCleaners.com

Don’t let a dull, dirty deck bring you down!

Brighten up your property exterior today!

What good is a clean home without clean windows?

RENOVATIONS/FLOORING

OFF

VendorGuideUSA.com

$75 515.451-9311

ANY 2 COMPLETE SERVICES Call or text for a quick price quote!

INSURANCE VendorGuideUSA.com 14

www.KristInsurance.com

(O): 515-270-0909

1055 Jordan Creek Parkway, Suite 218

(F): 515-270-9296

West Des Moines, IA 50266

LIGHTING/ACCESSORIES

HOW MANY PEOPLE does it take to change a HOW MANY PEOPLE

does it take to change a LIGHT BULB?

LIGHT BULB? Zero. Just call Zero. Just call

º Your independent supplier º Dedicated lighting specialist

Yourend-to-end independent supplier º º Total, service º Dedicated lighting specialist

º 515.777.2765

º bulbguylighting.com

515.777.2765 º bulbguylighting.com bulbguylighting.com º 515.777.2765

VendorGuideUSA.com

º Total, end-to-end service

CLASSIFIEDS

C CABLE PROVIDER

D DRAIN CLEANING/PLUMBING

APARTMENT LEASING GUIDE 651-603-4560 ApartmentLeasingGuide.com

TECH CENTER 515-221-2222 TVIowa.com

AFFORDABLE DRAIN JETSURGE 515-286-1291 JetSurgeIA.com

Our Print product is designed with a more modern digital age layout while maintaining the functionality of an authentic print publication It is consumer focused and formatted such that the reader quickly learns the organization of the content. Our consumers never have to search the page to find the information they are looking for in your listing.

TECH CENTER (Formally Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.

We are a family owned and operated business providing exceptional Sewer and Drain Cleaning. We have been serving clients across Metro Des Moines for over 20 years. Available 24 hours everyday!

APARTMENT RENOVATIONS

CARPET CLEANING

DRYER VENT CLEANING/WATER INTRUSION

R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com

DURACHEM 515-650-1620 DurachemIA.com

MR. PROACTIVE 515-218-2470 Mr. ProActive.com

You can count on our experience in the carpentry, paint, mechanical, maintenance industries to get the job done right, on time and within budget. No job is too small or too large. Locally owned, insured.

Durachem has served the Des Moines metro since 2011. Our ASTM tested cleaning method is guaranteed to keep carpets looking cleaner than newly uncleaned carpet without using hazardous chemicals. Schedule a FREE demonstration of our cleaning process today!

If you need a repair or have a special project we can handle all of the coordination and even get you competitive bids. Our network of specialists is the best around and growing all the time. Ask about Duct Cleaning and Water Intrusion Services!

APARTMENT RENOVATIONS

CARPET/FLOORING

E EMERGENCY RESTORATION

RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

We specialize in all aspects of your property’s needs: Interior Renovations, Exterior Renovations, Turn Key, Make Readies, Commercial Tenant Finish, Windows, Siding, Concrete, Drywall, Painting, Cabinets, Countertops, Fire Restoration, Drainage, Decks, Railings, Fencing, Consulting.

Now in their third decade of business, there is quite simply no other operation in our area that can-do everything Renovation Systems does. They are the only company of their class that a property manager needs in their Rolodex to keep their apartment building in perfect condition.

APARTMENT RENOVATIONS

CARPET/FLOORING

EXTERIOR CLEANING

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

ARTISENT FLOORS 800-890-9366 ArtisentFloors.com

PRESSURE POINT CLEANERS 515-451-9311 PressurePointCleaners.com

For 30 years, Artisent Floors has crafted our flooring services and processes specifically for multi-family properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier.

Clean and clear; this is our focus for our services and communication. We strive to make you look like the professional when it comes to managing or building properties. We’ll support your management by giving you a clean property with a clear scope of service all while providing clear communication along the way.

CONSULTING/MANAGEMENT

EXTERIOR RESTORATION

OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Tailored Management to ownership needs. Full service or Ala Carte. Focusing primarily on multifamily. Superior level performance and expertise with an executive team with over 40 years’ experience. We build trustworthy relationships through win-win property management.

RELIABLE CONSTRUCTION SERVICES 515-278-1685 ReliableCS.net

VendorGuideUSA.com

C CABLE PROVIDER

Full Color with Gradient Logo

A ADVERTISING

ICS Advanced Technologies 515-268-4000 ics-llc.net ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.

Full Color with Solid Color Logo

1 Color with 1 Color Logo

L LIGHTING AND ACCESSORIES

CONNETT SERVICES 515-967-0002 CONNETTSERVICES.COM

BULBGUY 515-777-2765 BulbGuyLighting.com

Connett Services is a local Des Moines, heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your community with any HVAC issues.

With our Brand Agnostic approach, we offer unique solutions tailored to your needs. Whether you simply need to buy products, have us come out and fix something or totally change your lighting, give BulbGuy a call. We’ll focus on your lighting so you can focus on your business.

I INSURANCE

M MANAGEMENT/CONSULTING

KRIST INSURANCE SERVICES 515-270-0909 KristInsurance.com Established in 1993, Krist Insurance Services is your locally owned and operated independent agency. With focuses on Commercial Property and Casualty, Employee and Group Benefits, and Personal Property and Casualty, we will give you the technical abilities of the large national brokers with a local touch! Check us out today!

OPTIMUM REAL ESTATE MANAGEMENT 515-809-5400 OptimumRealEstateManagement.com Optimum Real Estate Management is a fullservice company focusing on multi-family, commercial and association management. Our executive team has over 40 years of direct experience. Optimum team members have the knowledge and experience needed to properly manage your investment properties.

INTERNET PROVIDERS

MARKETING MATERIALS

R ROOFING SERVICES

ICS Advanced Technologies 515-268-4000 ics-llc.net

COMPLEX CONNEXIONS 515-669-8727

NEWTON ROOFING SERVICES 515-986-9949

ICS Advanced Technologies is a turnkey amenity solutions provider for Internet, TV, Security and Audio/ Video needs. We have over 18 years’ experience providing custom technology solutions for multi-family communities across the country.

Let us help you show off your brand with a multitude of exceptional promotional products. Spend as little or as much as is needed to get your name out there. No matter what story you want to tell we will help you get it done. If we don’t have it, we will find it. Pens, business cards, marketing cards, door hangers, mailers, signs and pull ups. Imagine the possibilities!

If you are looking for a company with the knowledge and expertise to keep you covered give us a call. Many roofing options are available and we are happy to look at your job and make recommendations. Repair or replace, we are a full-service roofing company with many years of experience.

PROFESSIONAL ORGANIZATIONS GREATER IOWA APARTMENT ASSOCIATION 1-866-562-GIAA (4422) theGIAA.com The Greater Iowa Apartment Association is a local and state network that supports your business growth! Membership benefits your business’s strength through education, legislation, and networking.

PROJECTS RANDY’S SERVICES 515-664-3696 Manage your community not your vendors. Partner with me on your projects large or small. I have been in the multifamily industry for years, so I know what you expect. My team can perform those miscellaneous maintenance “things” that your team just can’t get to. Everyday assignments or capitol improvements. Need ideas, call today!

P PAINTING

SECURITY SERVICES

TECH CENTER 515-221-2222 TVIowa.com

R.E.D.E. Services 641-202-3395 REDEServices@yahoo.com

ICS Advanced Technologies 515-268-4000 ics-llc.net

TECH CENTER (Formerly Satellite Center) Is Iowa’s Oldest DIRECTV dealer. We do more than just Satellite TV! We can do just about anything TECH related, hence the name change. Bulk internet, cable TV, security cams and more.

KITCHEN AND BATHROOM

PEST CONTROL

S SECURITY SERVICES

RENOVATION SYSTEMS 1-866-688-RENO RenovationSystems.com

DIAM PEST CONTROL 515-244-3533 DIAMPestControl.com

THE CONLEY GROUP 515-277-7437 TheConleyGroup.com

President of DIAM Pest Control, Perry Tague, is just a phone call away and customer service is his number one concern. The key factor to effective pest control is an ability to correctly identify the problem, and no one knows local pests like a local company. We have been providing service for over 50 years. All DIAM employees are tested and licensed by the state of Iowa.

As a team of professionals, our mission is to partner with our customers and add value to their organizations by providing timely, professional security, risk management and other related services to them, thereby decreasing their losses and risk while simultaneously increasing their profits.

Full Color with Solid Color Logo

1 Color with 1 Color Logo

VendorGuideUSA.com

INTERNET PROVIDERS

Full Color with Gradient Logo

CLASSIFIEDS

H HEATING AND COOLING

PROFESSIONAL ORGANIZATIONS

The Greater Iowa Apartment Association

is a non profit association dedicated to serving the needs of the multi-family industry. Our membership includes over 250 companies who manage over 30,000 apartment homes. They are independent rental owners, owners, managers, developers and vendor partners who work to promote the advancement of the multi-family industry throughout the state of Iowa and beyond.

MAINTENANCE MANIA PINNACLE OF EXCELLENCE AWARDS FAIR HOUSING EDUCATION

what we do VendorGuideUSA.com 18

REPRESENTATION

ANNUAL GOLF OUTING LEASING 101 EDUCATION SELF DEFENSE MONTHLY VENDOR MEETINGS TRADE SHOW & EDUCATION CONFERENCE QUARTERLY MEMBERSHIP MEETINGS

RELATIONSHIPS

LUNCH & LEARNS EMPLOYMENT ANNOUNCEMENTS PARTNERSHIP

MEMBERSHIP LISTS COMMUNITY GIVE BACK

(866) 562-GIAA (4422)

GIAAHQ@gmail.com

TheGIAA.com

SECURITY

Christy Steva is the new full-time face of GIAA. Christy will wear many hats at GIAA, including: MEMBERSHIP ACCOUNTING COMMUNICATIONS SOCIAL MEDIA WEBSITE MARKETING

Being a prior business owner and having experience in operations gives her the edge to bring the GIAA to the next level. Christy has her real estate license and hopes to be managing a property of her own one day. She has over 10 years of customer service experience with a knack for administration and organization. Her commitment to excellence and a lifelong endeavor to always learn is the foundation of her work ethic. Born and raised in Iowa, Christy is proud to be an Iowan! She has been in the city of Des Moines for over 20 years and enjoys all the fine cuisine culture and activities it has to offer.

here are a few fun facts: WHO INSPIRES YOU? Jane Fonda. WHAT’S THE LAST BOOK YOU READ? Modern Real Estate Practice WHAT’S YOUR FAVORITE MOVIE? The Heat, but I also love any enigma. WHAT’S YOUR FAVORITE FAMILY TRADITION? Traveling to Florida to lay on a beach for a week with my spouse each year. WHAT DO YOU COLLECT? Watches. WHAT’S YOUR FAVORITE PLACE TO EAT? Johnny’s Altoona, Eatery A...or any place Mexican. WHAT’S YOUR FAVORITE CANDY WHAT ARE YOUR HOBBIES? Camping and riding my motorcycle.

The Conley Group, Inc. 2867 104th Street l Urbandale, IA 50322 (515) 2270 Bell Avenue Des277-7437 Moines, IA 50321 www.theconleygroup.com

VendorGuideUSA.com

Tangy Taffy or Snickers.

meet Christy steva

ADMINISTRATION

The Wonderful, Rewarding and Thriving Multi-Housing Industry

Do you want to make a positive impact on people’s lives and in communities? by david scheller

Do you want job stability in a steady job growth industry? Do you enjoy building camaraderie with co-workers and desire a life-long, rewarding career? Do you want to enjoy your job so much you are excited to get up in the morning? If you answered “Yes”, then I highly recommend joining the trillion dollar

VendorGuideUSA.com

Multi-Housing Industry.

The Multi-Housing Industry is a reputable, growing and evolving industry; more and more people are choosing renting over purchasing and others are moving from owning to renting as the population increases across the country. There is historic demand for rental housing which makes the Multi-Housing Industry a strong jobscreating sector. There are so many different roles available; for example: Finance, Marketing, Corporate or Operations. If you decide on the MultiHousing Industry, you have access to personal, professional and financial growth.

Does your interest lie in the beginning of the process, such as building and architecture? Then Development and Construction may be for you. Do you like working with numbers? There are accounting, finance and investment opportunities. Are you more interested in the creative field? Marketing, Social Media and planning Resident Events may be right for you. If you like working directly with people and making a positive impact on their lives, then working in a high quality community under the Multi-Housing “Operations” category is for you. There you can enthusiastically help prospective community members find the perfect home. Now that you have established Multi-Housing is the industry you would like to work in, a quick search online will populate pages and pages of employment opportunities. Following are a couple examples of positions if you enjoy working directly with people at a community. You will find a plethora of advertisements for “Leasing Associate”; an apartment professional who makes a positive impact and who is

predominantly the front line representative of a community. This position includes being responsible for building relationships with prospective residents to help them identify their needs and find a home within the multifamily community they represent. The Leasing Associate duties include providing tours, discussing price and amenities, preparing leasing agreements, completing competitor market surveys, and establishing leasing goals that they expect to achieve. Doors will open for the Leasing Associate who demonstrates his/her interest to expand their career path by being motivated and hard-working. They may be interested for a promotion to Assistant Community Manager or Community Manager and would be more likely considered for these positions if they have excelled in their role. Another position working directly with people is a “Concierge” role at a Multi-Housing community. Even though it is very expensive to offer the luxury hospitality amenity of a Concierge (in addition to an experienced team of management professionals, housekeeping and maintenance staff), there is the benefit of saving money in the long run for resident retention. Also, the continuing personal experience of a Concierge may be the differentiating factor of prospective renters when deciding where to live. Both the Concierge and Leasing Associate are the front of the house and set the tone for a positive relationship with current and future community members. They are also able to use

their creativity to assist with Marketing and Resident Events. From the first point of contact, it is important to choose the right home for a prospective resident, but just as important to look ahead to keeping them at your community when their lease expires. The on-site Apartment Professionals, including maintenance, housekeeping and concierge, leasing agents and managers must be exceptional at Customer Service. All their relationships with the community members will be one of the deciding factors residents consider when making a renewal decision. During a resident’s time at your community if they have experienced exceptional Customer Service, their needs have been responded to and resolved in a timely manner, the community has been kept clean and well-maintained, and residents have been kept informed of any changes and updates, the likelihood is great they will be renewing their lease. After all, the goal in the Multi-Family Industry is to create a community residents will want to live at; and a community residents enjoy so much they will stay at. They will not want to leave a community where they have established lasting bonds they don’t want to break; with other residents as well as all the staff that work there. There is a wonderful phrase on social media that resonates with the Multi-Housing industry: “Our residents do not live in our workplace; we work in their home.”

VendorGuideUSA.com 21

LE AS AV E AI TO LA O BL WN E

INTERNET/CABLE

Be your OWN Cable Operator for your Property

8 ¾"

15 ∕ " 17 ¾"

ﬁnd out how the genius of SMARTBOX® can work for your community Meet SMARTBOX

VendorGuideUSA.com

Introducing an exciting video platform that delivers unlimited entertainment and a whole new world of possibilities.

Powerful enough to support any size property, SMARTBOX is the best solution for delivering video to your entire community—all from a single platform. The intelligent design allows flexibility to grow with your business needs without taking up excess space. Call TECH CENTER today for details! 515.221.2222 www.TVIowa.com 10021 Hickman Road (100th & Hickman) • Urbandale, IA 50322

FIND YOUR PERFECT HOME

STUNNING PHOTOS

ADVERTISING

SEARCH BY AREA

Formerly Apartment Magz

EASY TO NAVIGATE DETAILED AMENITIES

ONLINE, MOBILE & PRINT & S DE UR S RO M UN O DIN IN G ES AR EA S

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DISCOVER YOUR PERFECT HOME AT APARTMENTLEASINGGUIDE.COM OR PICK UP A PUBLICATION LOCALLY

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AIL IKING TR 44 KING/B n Page ON WAL Ad O NDALE e Our s • Se IN UNBA droom

BULLETIN BOARD

VENDOR GUIDE

GLASS/DOORS

CRIME / TRAUMA SCENE CLEAN UP

CABLE/INTERNET

jasonvandyke@ics-llc.net www.ics-llc.net Cell: 515-979-4123 Office: 515-232-4453

JASON VAN DYKE

V.P. of Business Development

VendorGuideUSA.com

CLEANING SERVICES

PAINTING

235 Alexander Ave Ames, Iowa 50010

CARPET CLEANING

PEST CONTROL

MANAGEMENT / CONSULTING

BULLETIN BOARD

ROOFING

BUILDING SOLUTIONS HEATING AND COOLING

Connett Services

You can count on Connett

Roy Connett Owner

VendorGuideUSA.com

101 E. Sheridan Ave. Des Moines, Iowa 50313 Office 515-967-0002 Fax 515-381-0375 connettservices@gmail.com ConnettServices.com

PROJECTS

ONE CALL DOES IT ALL

SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

VendorGuideUSA.com

Randy.Allen42@yahoo.com

• Locally Owned • Insured • 30 Years’ Experience • Licensed Vendors • Maintenance Services • On Call Programs • Partial or Full Remodels and Repairs

SINCE

1989

• Large or Small Project Facilitation • Pre Inspection Repairs for Compliance • Inspection Attendance • Equipment Maintenance • Plumbing & HVAC • Painting and Sheetrock • Cleaning Services

CONTACT RANDY’S TODAY!

ROOFING

free consultations!

515.986.9949

Our Services:

• • • • • • • •

Repairs & Maintenance EPDM (Ethylene Propylene Diene Monometer) TPO (Thermoplastic Polyolefin) Shingled Roofs Modified Bitumen (MB) BUR (Built Up Roof) Tapered Roof Insulation Rooftop Patio Pavers

IA LICENSE #C127341 VendorGuideUSA.com

1533 Ohio Street | Des Moines, IA 50314

PEST CONTROL

GOT BUGS? Let us help you protect your family and your investment!

CALL DIAM PEST CONTROL TODAY FOR A FREE ESTIMATE! 515-244-3533

General Pest Control Bed Bug Control Rodent Treatments • INSURED & BONDED •

• BED BUG & INSECT CONTROL •

• RESIDENTIAL & COMMERCIAL •

• NO CONTRACTS REQUIRED •

• SERVICE WITHIN 24 HOURS •

• SERVICE GUARANTEED •

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• TERMITE INSPECTIONS AND TREATMENTS •

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RENOVATIONS/PAINTING

PARTIAL REMODELS FULL REMODELS CABINETS COUNTERTOPS PAINTING DRYWALL MAINTENANCE PLUMBING ELECTRIC

YOUR MULTI-FAMILY EXPERTS! CONTACT ERIC AT R.E.D.E. SERVICES TODAY!

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641.202.3395

INTERNET PROVIDER

PANDEMIC PROBLEMS? As many companies have transitioned to telework, schools have implemented online learning and medical offices are encouraging telehealth, are you offering your residents optimal technology? √ Old wiring won’t support today’s bandwidth needs. Rewire with Fiber and Ethernet to each unit at no cost. √ Cut the cable companies cord once and for all – it simply doesn’t meet today’s Multifamily needs. √ Same upload and download speeds guaranteed - Up to 10 Gigabit speeds available.

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√ Iowa based, technical support 24/7, 365 – Average hold time in 2020: 37 seconds.

Jason Van Dyke Vice President jasonvandyke@ics-llc.net 515-979-4123

Local Heating & Cooling Professionals Since 1999 Connett Services is a local Des Moines, IA heating and cooling company that specializes in HVAC repairs and replacements. We have been providing quality service to the region since 1999 and we are looking forward to helping your

HEATING AND COOLING

YOU CAN COUNT ON CONNETT!

community with your HVAC issues.

24 HOUR EMERGENCY SERVICE

SPECIALIZED SERVICE BY EXPERT TECHNICIANS

AWARD WINNING COMPANY

We are a family owned and operated company that is able to ensure that our employees do quality work because we’ve known them for years. We make sure that all the work we do is of the highest quality in the industry, using the best parts and brands in the business. We’ll gladly solve all of your heating and air conditioning needs in no time!

(515) 967-0002 CONNETTSERVICES.COM

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Connett Services 101 E. Sheridan Ave Des Moines, IA 50313

PO Box 489 Norwalk, IA 50211-9998

PRODUCT FULFILLMENT

Yard Signs

Table Throws

Banner Stands

Tri-Fold Menus

Business Cards

1385

Floor Graphics

CONTACT: Mary Spain

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Brochures

novacantms@gmail.com • Hang Tags • Letterhead • Magnets • Marketing Products

• Mugs • Notepads • Packaging • Plastic Cards •

Pole Flags • Postcards • Presentation Folders • Sell Sheets • Signs • Stationary • Stickers • T-Shirts • Table Throws

MARKETING & DESIGN SERVICES

Catalogs • Counter Cards • Door Hangers • Envelopes • Event Tickets• Flags • Floor Graphics • Flyers • Greeting Card

• A-Frame Sidewalk Signs • Announcements • Banners • Booklets • Bumper Stickers • Business Cards • Calendars •