Multi-Family Vendor Guide Summer 2020 - Twin Cities Edition by VendorGuide

MULTI-FAMILY

SUMMER 2020

PROFESSIONAL SERVICES & SUPPLIERS

WE ARE ALWAYS PREPARED. WE ARE ALWAYS SAFE. YOU ARE ALWAYS ESSENTIAL.

763-541-4886 | BuildingMaintenanceManagement.com | PG. 32-33, 43, 47

VendorGuideUSA.com

Hello Vendor Guide Readers! A great real estate professional adapts to change. We have never witnessed more great real estate professionals at work than during the past few months. No emergency in recent history presented a greater challenge to business than COVID-19, yet Minnesota’s property managers and contractors do not simply endure. They succeed. A real estate professional will never receive widespread acclaim, but don’t imagine for a moment that your efforts aren’t admirable. You keep the roofs over people’s heads. This issue of Multi-Family Vendor Guide features novel topics in the real estate industry. We examine the art of virtual leasing, where the absent office staff still helps prospective residents appreciate value. We also discuss how to maintain a spirit of teamwork among a fragmented team. How contractors have adapted is of special interest as well. That is why we spoke with J.G. Hause about their unbudging commitment to quality construction, and BMM for an insider’s perspective on building maintenance during a pandemic. Multi-Family Vendor Guide is free to you and has been for nine years. Should you ever engage the services of one of our advertisers, in return we ask only that you tell them you learned of their business through our magazine. If you would like to advertise in Multi-Family Vendor Guide, or if you would like to contribute to it, then we welcome your call any time at (952) 460-1916.

VendorGuideUSA.com

It would also be our pleasure to meet with you in person to discuss how we can best put this exciting enterprise to work for you!

Yours Truly, Scott Holgate and Burt Bauman

ADVERTISING

EMERGENCY RESTORATION

Shop.Dine.Live �� 7 Seniors BlueBook �� 8

Renovation Systems �� 48

EXTERIOR RESTORATION

AFTER HOURS EMERGENCY MAINTENANCE SERVICES Building Maintenance Management �� Front Cover, 9, 32, 43, 47

ANSWERING SERVICES

Columbus Exteriors �� 26

EXTERIORS J.G. Hause Construction......................................................... 22-23

Time Communications �� 10

APPLIANCES All, Inc........................................................................................... 11

Minnesota Exteriors............................................................... 24-25

FACILITY ENERGY SOLUTIONS Noble Conservation Solutions �� 27

ARTICLES Dear Readers....................................................................................4

FEE MANAGEMENT

Leasing During the Coronavirus Pandemic �� 12 COVID-19: The Silver Lining Impact on the Multi-Family Industry.....18 Building Quality, Integrity & Value for Three Decades......................22 5 Virtual Leasing Tips �� 30 Doing the Essential During the Pandemic.......................................32

VENDOR INDEX

Nexus Real Estate Services �� 28

FINANCIAL PLANNING Edward Jones • Sean Picht �� 29

FIRE/FLOOD Renovation Systems �� 48

BATHROOM & KITCHEN RESURFACE/RESTORATION

FIRE RESTORATION Lindstrom Restoration �� 29

Surface Specialists �� 14

Loyear Disaster Restoration �� 31

TubFusion �� 16

SatinTouch �� 20, 34 Back Cover

BUILDING SOLUTIONS NES Building Solutions �� 39 Superior Polyjacking �� 17

FLOORING/CARPET Big Bob's Flooring �� 35

BULLETIN BOARD �� 62-63

Hamernick’s �� 41

Renovation Systems �� 48

CABINETRY/COUNTERTOPS Renovation Systems �� 48

CARPET CLEANING Renovation Systems �� 48 SatinTouch �� 20, 34, Back Cover

CLASSIFIEDS �� 58-61 CLEANING All Kind Painting and Cleaning �� 3 EnviroClean �� 15

CONCRETE LIFT & LEVEL Superior Polyjacking �� 17

Intellirent �� 17

Floors 2 Kitchens �� 36

GLASS/DOORS Empire Door and Glass �� 37

INDOOR ADVERTISING Arvig Media �� 38

INSULATION/VENTILATION NES Building Solutions...................................................................39

INSURANCE State Farm • Jordan Radel............................................................. 39

INTERACTIVE VOICE RESPONSE

DESIGN SERVICES SatinTouch �� 20, 34, Back Cover

DIGITAL MARKETING 5 Star Consulting �� 21

Call Assist �� 40

INTERIOR SOLUTIONS

VendorGuideUSA.com

CUSTOM SOFTWARE SOLUTIONS

FLOORING & KITCHENS

Hamernick’s �� 41

INDEX CONTINUED ON NEXT PAGE

VENDOR INDEX

INTERNET PROVIDER

MultiWav �� 42

RENOVATION

Building Maintenance Management �� Front Cover, 9, 32, 43, 47

KITCHEN & BATHROOM

Hamernick’s �� 41

Renovation Systems �� 48

Satoree Kitchen & Bath �� 42

SatinTouch �� 20, 34 Back Cover

ROOFING

MAINTENANCE

Columbus Exteriors �� 26 Langerman Exteriors �� 53

Building Maintenance Management �� Front Cover, 9, 32, 43, 47

Sela Roofing & Remodeling �� 50-51

MARKETING & PROMOTIONAL PRODUCTS Planet Media �� 44

Walker Roofing �� 54

SIGNS

PACKAGE SOLUTIONS The Laundry Doctor �� 45

PAINTING All Kind Painting and Cleaning �� 3 Elliott's Painting & Decorating. �� 2, 45 Hokr Painting �� 46

Elements Inc �� 55

WATER RESTORATION Loyear Disaster Restoration �� 56

WEB DESIGN & DEVELOPMENT Planet Media + Artbox �� 57

PEST CONTROL Adam's Pest Control �� 46

WINDOWS Columbus Exteriors �� 26

PROJECTS Building Maintenance Management �� Front Cover, 9, 32, 43, 47

Volume 9, Issue 4 PUBLISHERS

Scott Holgate Burt Bauman ART DIRECTOR

VendorGuideUSA.com

Lisa Huntley

EDITOR

Proud members of

The Vendor Guide is co-published by Planet Media and Compass Rose Studios. The publishers accept no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Scott Holgate or Burt Bauman. If you want to be added or taken off the mailing list, please call 952.460.1916. By-line articles are published with the permission of credited copywriter or advertiser. The publishers accept no responsibility for errors or omissions on any article in the magazine or online.

David Scheller

Advertiser gives Planet Media and Compass Rose Studios permission to use and publish photos both in

CONTRIBUTORS

print and online at www.VendorGuideUSA.com either obtained from advertiser’s website, email or photos

Roxxie Eggert

taken by representative of Planet Media or Compass Rose Studios.

Jenna M. Schneider

Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without

Chrys VanDerKamp

notice. Planet Media and Compass Rose Studios are not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2011-2020, Planet Media and Compass Rose Studios.

Vendor Guide Magazine • 1001 Twelve Oaks Center Drive • Suite 1030B • Wayzata, MN 55391 • VendorGuideUSA.com • P: 952.460.1916

ADVERTISING

APARTMENTS LEASED! JUNE 20

APRIL 202

MAY 20 20

DOWNTO WN DOWNTO WN

S pring into Sum Make your

MINNEA

POLIS

Brought to

MINNEA

POLIS

mer!

MN Vacat

you by

ion Plans

EXTRBEAYOORND ORDINARY D

n’t just see the sights20. Live the 17 DATES m. AVAILABLSTILL ’t just se E! ALL INC e the sig MS hts. Build your owLUnSIVweEddiMINng IMU Live the package! Guest Ca m. pacit

INARY

Creating

PAGE 4

SEE COUPON

Creating

32.22

612.3

(612) 331-5

Proudly Fea turing:

2 Bedro oms & now avail able

000

beyond ordin

ary, extraordin

iving.co

G.4

xploreDTL

iving.co

415 OA K GROV E STRE ET

ary

| MINNE AP

OLIS | 61 2.200

.2980 | PG. 6

PAGE 4

Shop Loc

al This Gri

lling Sea

son

PAGE 6

Beyond the Bas

t Surprise

Adventur e for Girl's Night!

(Local) Mu

t Mall, Min

sic & Eve

neapolis

FIFTH

Need He

nts

lling Sea

l Saints -

PAGE 14

son

Beyond the Bas

Disruptin g the Sta tus Per The Quo of Per fect Surpri sonal Fin se Adven anc foreGirl's ture Night! PAGE PAGE 4 32

lp Planni

ng Your Big

Take a Bre ak

eball

PAGE 14

The Perfec

PAGE 32

465 Nicolle

NIC

y Own Sta ycation

l Saints -

400 PG .4

xploreDTL

m sible wh en you liv e in the ne and joi heart of n us for the actio a free tou n. r, on Ma y 20th. www.E

Your Ver

Saint Pau

763-420-4

ossible wh en you liv ProfileEven e in the lin00 27 e an heart of undive joirsi tCenter.com n us the actio ty.for com a free tou n. 612.213 r, on Ma .3904 y 20th. www.E

y Own Sta ycation

al This Gri

Saint Pau

page 23

ies Casablanca Diamond Hall 400 Guests Hall 250 Gu ests

Your Ver

Shop Loc

PAGE 6

(Loc?al) Mu Day sic PAGE 36 PAGE 8

tine

Grand Ma

rais

PAGE 26

(Local) Mu

Proudly Fea turing:

From Rou

PAGE 24

Guide to

& Events

eball

sic & Eve

NORDIC

WARE FAC TORY STO RE . 492 ST. 5 MON-SAT LOUIS PARK, MNCOUNTY RD 25 / HIGHWAY 1OAM-5PM . 554 7, WWW.N 16 ORDICWARE .COM

HOURS:

nts

PAGE 29

PAGE 36

is distributed in 50 local Cub Foods stores. shopdinelive.net | 888.828.7934

VendorGuideUSA.com

REACH YOUR FUTURE RESIDENTS WHERE THEY SHOP!

VendorGuideUSA.com

ADVERTISING

We’re on our way!

YOUR 24/7

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

My sink is leaking.

EMERGENCY MAINTENANCE SOLUTION

Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

Call BMM today to learn more

763.541.4886 BuildingMaintenanceManagement.com

Sales@BMM-Pro.com

VendorGuideUSA.com

BUILDING MAINTENANCE MANAGEMENT INTRODUCES AFTER HOURS EMERGENCY MAINTENANCE SERVICES!

ANSWERING SERVICES

Complete

Call Center solutions for any industry.

Serving the following industries: • HVAC & Plumbing • Restoration • Health Care • Retail, E-Commerce & Catalog • Real Estate • Legal • Service Industries • Small Business • Utilities & Telcom • And More!

VendorGuideUSA.com

Award-Winning Customer Service.

866.778.2952 | TimeCommunications.biz

MONEY-BACK

YEARS

EST. 1947

YEARS

CELEBRATING EST. 1947

YEARS

CELEBRATING

APPLIANCES

CELEBRATING

7 7

YEARS

THE MIDWEST S LARGEST INVENTORY OF APARTMENT REPLACEMENT APPLIANCES IN MINNESOTA

23 of the largest 25 property management companies choose ALL Inc. SERVICE

SELECTION

• Next and Same-Day Delivery Available

• Over 40 brands of Appliances

• Delivered to the Unit

• Largest Thru-the-Wall Air Conditioning Distributor

• Professional Installation

• Coin Operated Laundry

• Old Appliances Hauled Away

• eCommerce Property Management Designed Purchasing Program

• Stock Cabinets – Next Day Delivery Occupied or Vacant

CALL FOR A FREE QUOTE

800-829-2127 651-227-6331

• Cabinet and Renovation Specialists

EVERY DAY

EVERYWHERE SAINT PAUL

185 West Plato Blvd, St. Paul, MN 55107

| 651-227-6331

| ALLINC.COM

VendorGuideUSA.com

WE DELIVER

LEASING DURING THE CORONAVIRUS PANDEMIC article by roxxie eggert

In light of the coronavirus pandemic, the Multi-Housing industry has reinvented itself and pivoted to some very unique ways to continue helping people find their new homes and retain current community members. At the same time, owners and managers have leasing goals they must meet. Prospects who were previously interested in the community may no longer be able to move forward with leasing due to: job loss; being placed on furlough; or, helping family members with finances. If they were relocating from out of state, the States’ Stay at Home orders may hinder their being able to move to the Twin Cities or the position they were relocating for may no longer be offered.

VendorGuideUSA.com

Also, community members who submitted their sixty day Notice to Vacate may rescind their notices so they can stay in place. They may find it difficult to hire moving companies and other people that would have helped them are not able to do so during this time.

Here are some solutions and new processes the MultiHousing industry is implementing: VIRTUAL LEASING During this coronavirus pandemic, most Multi-Housing community leasing offices are closed so there are no on site/in person tours being conducted. Going fully virtual had been gaining momentum in the Multi-Housing industry; the coronavirus pandemic has effectuated a quicker transition.

ZOOM HAPPY HOUR • VIRTUAL BINGO • Platforms being used include: leasing over the phone; FaceTime tours; Zoom; sharing 3D virtual tours/ renderings, property videos and sending virtual tours of exact apartments. In order to be successful, it is important to keep in mind the comfort level of the person you are communicating with as some may not be as knowledgeable about technology. Being able to customize your approach with prospects that want more one on one discussion vs. information in emails or videos online will result in more leases. The goal is to have enough information available via phone calls, online and videos so the future community member will have full confidence to move forward with applying and moving in to the community without an in person tour of the community or the apartment. SELF-GUIDED TOUR The self-guided tour has gained popularity and during this pandemic, a prospect can visit the community without leasing staff and have access to pre-determined

This is an example of a circumstance that presents an opportunity for posting/sharing videos of how to complete basic maintenance requests for your community members to learn. COMMUNITY MEMBER RETENTION Since resident retention is more important than ever, be sure to communicate with your current and future community members to let them know how they can accomplish everything they need online. Since the majority of the community members may be staying in their apartments, now is a great time to interact, including the following ideas: Zoom Happy Hours; Virtual Bingo; Electronic Gift Cards to a delivery service and/or to a local restaurant so they can help the neighborhood businesses; and place a “Care Package” outside the apartment doors with new/ originally wrapped toilet paper, hand sanitizer, candy, Lysol wipes, or anything else that may needed in a large quantity but possibly not on hand. And don’t forget about the pets! Make sure your community members continually feel a part of your community with consistent engagement.

ELECTRONIC GIFT CARDS • CARE PACKAGE apartments that have hardware installed for entry. There are systems usually in place where the prospect has to scan the front and back of their ID and take a selfie before the door access code will work.

Through social media, emailing and your website, you can keep them well-informed on what is happening. It would be beneficial to schedule a regular “Check In” so they know their thoughts and concerns are being heard. After all, we want our community members to feel at home.

Either during the tour or after the tour, any questions can be answered by the leasing professional so the lease may be closed.

MAINTENANCE REQUESTS During the pandemic, unless a request is an emergency, the maintenance staff is usually not entering occupied apartments. If they do have to enter for an emergency, there are processes in place which include wearing protective gear.

NOW IS THE TIME TO MAKE THE DIFFERENCE.

VendorGuideUSA.com

OCCUPIED APARTMENTS ON NOTICE For the communities that have apartments with scheduled move outs, being able to enter someone’s home to tour may not be possible. A creative way to resolve that is to ask the current community member to send photos and videos of their view(s) of their apartment so the leasing agent can re-lease the apartment.

BATHROOM & KITCHEN RESURFACE/RESTORATION

BEFORE & AFTER

1 Welcome to Surface Specialists Metro. If you are looking to update your kitchen or bathroom surfaces or just spot repair damaged surfaces, you will be happy you chose us. We know that

you will be pleased with our professional and courteous service, competitive pricing, and our rapid response time.

REPAIR - RESURFACE - RECOLOR BATHTUBS SHOWERS COUNTERTOPS TILE

MADE OF: PORCELAIN FIBERGLASS ACRYLIC

GRANITE PLASTIC LAMINATE

VendorGuideUSA.com

CULTURED MARBLE

Check out our website to see all the services we offer! www.SurfaceSpecialistsMetro.com 1. WALL TILE & LAMINATE COUNTER REFINISH 2. REPAIR CRACKED FLOOR WITH OVERLAY 3. PORCELAIN CHIP SPOT REPAIR 4. PLASTIC LAMINATE SPOT REPAIR 5. FIBERGLASS REPAIR & REFINISH 6. CONVERT EXISTING TUB TO WALK-IN SHOWER

info@surfacespecialistsmetro.com Call Us at 763-753-2807

CLEANING VendorGuideUSA.com

show â&#x20AC;&#x2DC;em what you do with an ad in

VendorGuideUSA.com

for advertising information call

952.460.1916

BATHROOM & KITCHEN RESURFACE/RESTORATION

Premium Bathtub and Tile reﬁnishing

TubFusioN tubfusion.com

651-300-BATH (2284)

Tired of poor quality and peeling bathtubs? Call today for a free consultation!

952-220-2604 or 651-300-2284

Done Once. Done Right.

Providing exceptional quality and service to the multi housing industry with industry leading warranties! We are the Twin Cities’ premier bathtub & countertop refinishing company. Whether it’s a single bathtub or a complete apartment facility, we have the knowledge & experience to get the job done right! Bathtub Refinishing Countertop Refinishing Bathtub Drain Replacement Caulking Drain Replacements Regrout Repairs Tile Cleaning Tile Install

VendorGuideUSA.com

Tile Regrouting

Tile Repair and Installation TruGraniT Countertop Finishes Tub Surround Installation TubFusioN & Shower Refinishing Call Today! 952-220-2604

952.220.2604 | www.TubFusion.com

If your property experiences interior floors heaving and wall cracking due to sunken concrete, Superior Polyjacking is at your service.

CONCRETE LIFT & LEVEL

C O N C R E T E L I F T I N G MULTI-FAMILY COMMERCIAL & L E V E L I N G RESIDENTIAL We can even lift parking areas, and allow drivers to still use them, while we are working. Does the floor of your warehouse interior need to be lifted & leveled? YOU CAN COUNT ON US. VIRTUALLY NO DOWN TIME!

SUPERIOR POLYJACKING (763)238-6310

superiorpolyjacking.com

CUSTOM SOFTWARE SOLUTIONS VendorGuideUSA.com 17

Covid-19

The Silver Lining Impact on the Covid-19.

Social Distancing.

The Novel Coronavirus.

VendorGuideUSA.com

All of these words have now become part of America’s standard vocabulary.

The Coronavirus Pandemic has certainly impacted every US industry in some way – Many in a negative manner. The MultiFamily industry however, will persevere. The apartment industry as a whole contributes more than $1.3 trillion to the U.S. economy, and supports more than 12.3 million jobs across the country. Since the very first apartment building was built in 1830, the multi-family industry has encountered recessions, natural disasters, prior pandemics, and we’ve persevered every time – Becoming slightly ‘better’ overall with each experience. Though the impact of the Covid-19 pandemic has been severe, memorable, and definitely challenging to multi-family operators across the country, there are many silver linings that we cannot ignore. Many operators are now better positioned, and prepared for a change in the landscape of Property Management operations.

customers the convenience of apartment shopping without changing out of their pajamas. Leasing drives our business, and our customers crave convenience. It’s no longer a matter of ‘if’ companies will get on board with virtual leasing. It’s now become a matter of when. Virtual leasing is here to stay!

Multi-Family Industry article by jenna m. schneider

The connectivity we’ve longed for, yet never experienced pre-pandemic. Companies across America have craved employee connectivity and collaboration in pre-pandemic times. The challenge of creating a cohesive work environment alongside a range of different personalities has been a longstanding obstacle for many HR departments and leadership teams – Multi-family companies are not excluded from these difficulties. According to Statista’s survey on teamwork, 89% of U.S. employees describe teamwork between departments and other business units as important, or very important to ones’ overall job satisfaction. The coronavirus pandemic has offered our industry the ability to connect on levels many of continued on page 37

VendorGuideUSA.com

Operating in a newly virtual world. Site unseen leasing: Something that many on-site teams have always dabbled in, however has never quite called for an entire shift in the way we do business. Not only has Covid-19 prompted us to seek and utilize many technological platforms and features that were always within our reach (many left under-utilized), we’ve now become lean, mean, site unseen leasing machines! Our leasing teams are able to hone in on performance metrics and fine-tune their leasing skills at a deeper level. This insight prompts a constant improvement of the sales process. “Pandemic leasing” has also provided deeper diving tools that key leadership in to previously un-noticed, problematic employees. Using technology to track leasing and performance metrics leads to a clear path of expectations for employees, provides clear performance management tools for supervisors, and assists many companies with maintaining compliance with Federal Fair Housing laws – All while offering our

Along with the enhanced leasing tools, there are a wide variety of other benefits to transitioning to a virtual world. Pre-pandemic, many operators offered online payment options, resident portals with access to electronic work order submissions, and other ‘handsoff’ tools for residents and prospects alike to utilize. Those that did not, quickly adapted in preparation for remaining competitive through the challenging time. Those who have been in the industry for some time can relate to the saying, “Training our customers is half the battle”. These tools have expedited this training process, and pushed our teams to motivate residents to start paying on-line when they were previously paying via check and to submit their service requests electronically when many offices were closed to visitors. It pushed our teams to require detailed information from our residents so we could better diagnose service repairs, have a first-hand written account of customer concerns, and has provided us opportunities to ‘train’ our customers on the differences between a true emergency, and standard service calls. Some companies have utilized this to push their service into the next level as well by creating minor DIY service videos for small, frequently occurring maintenance issues within the apartment homes – Which are now built into a library for future use to address these items moving forward. In a world where more and more residents prefer DIY and “Do not disturb”, these tools will be essential to the future of maintenance operations – With added cost saving benefits to operators. Offering an omni-channeled approach to apartment searchers and renters is a fantastic way to capture through the various generational preferences.

DESIGN SERVICES

EXCEPTIONAL DESIGN SERVICES FOR MULTI-FAMILY. GUARANTEED.

VendorGuideUSA.com

FROM CONCEPT TO COMPLETION.

Satin Touch’s outstanding professionals work hard to help our customer’s design dreams become a reality. We’ll make sure that your job is done right the first time.

HomesReinvented

(763) 954-0744 HomesReinvented.us SatinTouch.us Scheduling@SatinTouch.us License BC748997

Bring your company’s ‘A’ game. Every time. WE CAN HELP WITH THAT. 5 STAR CONSULTING Full Service Digital Marketing Agency

CALL TODAY TO SCHEDULE YOUR FREE WEBSITE AUDIT! Burt@5StarConsultingUSA.com

Reputation Management Your online reputation is even more important than your actual reputation – Protect it

Search Engine Friendly Custom Design Websites So you can be found amongst all the other choices consumers have

Keyword Analysis So you are sure you are optimized for the proper keyword phrases

Premium Website Hosting So your website has an SSL certificate and is lightning fast to load

Loading Speed Audit & Improvement So you don’t get penalized from Google for loading too slow

Social Media Management Because you know it’s important, but who has time for it

Marketing Materials So you appear as professional as you really are

Search Engine Optimization So you show up ahead of your competition

Google My Business Listing Optimization So you show up in the “map-pack”

VendorGuideUSA.com

WHAT WE DO

612.940.9133 5StarConsultingUSA.com Burt Bauman

DIGITAL MARKETING

Bring your ‘A’ game.

BUILDING interview

& article by david scheller

J.G. HAUSE CONSTRUCTION ISN’T AFRAID TO SHARE THEIR SECRET TO SUCCESS. THEY EVEN PUT IT RIGHT IN THEIR MOTTO.

J.G. HAUSE CONSTRUCTION with

“Our standard approach to building a deck exemplifies our commitment to quality work. Never content to do the bare minimum, we build 12 inch joists instead of the industry standard 16. That single added touch makes our decks much more rigid and last a whole lot longer. We also utilize flashing tape to protect the frame from eventual water damage, and exclusively pour concrete footings that ground frost can’t shift.

“We’re not there just to pound a nail and get out,” said Mac McDonell of J.G. Hause. “Anyone can do that. Putting the nail in the right spot and for the right reason, though – that takes a whole different level of experience.

“We take every service we offer just as seriously. Instead of focusing all of our attention on obvious problem areas when we repair a roof, we install waterproof membrane on every hip, ridge, and valley, as well as around vents and any other areas that could pose a threat of leaking. When we install siding, we create barriers at every corner and utilize skill intensive back caulking to provide an all-encompassing watertight seal.

“Our quality of work begins with our employees. We don’t offer them training on the job, because they are already masters of their craft. We have retained several of our men throughout the 35 years that we’ve been in business, so they are as invested in our integrity as our owners are. “Before we begin any project, we invest the time needed to fully understand how to do it best. If we’re going to rebuild 50 decks at a townhome complex, then we’re inspecting 50 deck sites. We speak with our client to learn about any problems they may have encountered with their property in the past. We then spec out every step of the project in full detail, complete with diagrams. VendorGuideUSA.com

ore

for M

For a contractor to genuinely build quality, integrity and value, however, they have to work a lot harder than their competition. This is not a good strategy for getting rich quick. But if you want to stay active in the Twin Cities market indefinitely, which the family that owns J.G. Hause very clearly intends to do, then being the contractor who does things right pays off in the long run.

“A lot of multi-family contractors do the bare minimum to pass code and inspection. We follow our industry’s best practices. That means our work isn’t the cheapest available, but it does create the greatest ongoing value.

Quality es! d Integrity & a c De e e r Value Th Than

“Our in-depth approach has saved our clients a lot of money in the past. Just recently our client wanted a window replaced because it couldn’t open. We opened up the wall, and discovered that the real root of the problem was a leaky roof. A less thorough contractor would have just replaced the window and left, but our thoroughness prevented rot that would have eventually caused thousands of dollars in damage.

“After so many decades in business, we know the best materials for every job, and we have built working relationships with the manufacturers who stand behind their products. We are also a GAF Certified Master Elite Roofing Contractor, a distinction that only three percent of companies in our industry share. That lets us offer ten year workmanship warranties – which we will be around to honor ten years from now. Our clients take confidence that they’re truly protecting their investments long-term. “When we work on a big commercial project, we understand just how much our client has to lose. Any defective construction or repair can cause big problems down the road, costing our client time and money and furthermore annoying their tenants. When you choose J.G. Hause to take on a project of any scope, you’re letting us do it for you right the first time around. And when all is said and done, that’s simply the most costeffective way to manage a property.” To learn more about how J.G. Hause offers unparalleled quality, integrity and value to your upcoming construction or renovation project, please visit jghause.com.

EXTERIORS

VendorGuideUSA.com

EXTERIORS

VendorGuideUSA.com

EXTERIOR RESTORATION

FACILITY ENERGY SOLUTIONS

UNDERGROUND PARKING MULTI-FAMILY PROPERTIES INTERIOR & EXTERIOR

LED LIGHTING RETROFIT CREATES CASH FLOW No out of pocket expense Competitive financing available

18-36 month payback Free energy audit nobleconservationsolutions LED lighting • electrical • solar • HVAC

CALL TODAY TO SCHEDULE YOUR AUDIT!

Noble partners with Xcel Energy to determine exactly how much updated lighting can save your facility

Phone: (763) 746.0982 | Website: noblecs.com

VendorGuideUSA.com

Rebates and energy savings create cash flow day one

FEE MANAGEMENT

Taking your property to the next level. Full Service Property Management

Generate Rental Income without the stress. Leave the management and maintenance, and paperwork to a team that gets results with over 22 years in the business.

WHAT WE DO PROPERTIES WE MANAGE: Apartment Communities Mixed Use Rental Portfolios

FULL SERVICE PROPERTY MANAGEMENT & LEASING

VendorGuideUSA.com

PROPERTY MANAGEMENT SERVICES

•

Oversite of Day to Day Operations

•

Leasing

•

Advertising/Marketing

•

Maintenance

•

Value Add Renovation Management

•

Bookkeeping and Reporting

•

Budget Preparation

•

Rent Collection/Account Payables

•

Online Reporting

•

Property Acquisition Assistance

NRSPM.com (612) 431-8173

LICENSE #40157878 | 5701 Kentucky Ave Suite 205 | Crystal, MN 55428

FINANCIAL PLANNING

Protect your savings with FDIC coverage up to $1.5 million. Our Insured Bank Deposit program offers the assurance of Federal Deposit Insurance Corporation (FDIC) protection. This interest-bearing savings solution gives you the convenience of having your savings and investments on one statement.

Getting started is easy. Call your financial advisor today to learn more. Deposits are FDIC-insured up to $1.5 million or $3 million for joint accounts of two or more people. More information about the Insured Bank Deposit program, including the program disclosure, is available from your financial advisor or at www. edwardjones.com/bankdeposit. For more information about FDIC insurance, go to www.fdic.gov.

edwardjones.com

Sean M Picht, AAMS®

Member SIPC

Financial Advisor

8929 Aztec Dr Eden Prairie, MN 55347-1916 952-975-6003

•

WATER

•

STORM

•

REMODELING

763.545.FIRE

FIRE RESTORATION

FIRE

f i r e r e p a i r. c o m Our Services Include: Emergency Restoration Fire Damage Restoration Water Damage Restoration Storm Damage Restoration Vandalism Damage Restoration Wood Rot Restoration Ice Damage Restoration

24/7 EMERGENCY RESPONSE

VendorGuideUSA.com

• • • • • • •

Virtual Leasing Tips FOR PRODUCT EXCELLENCE article by chrys vanderkamp

Prior to recent events, most of us would likely have said we knew the ins and outs of product excellence. The “sparkle bucket” has been a part of our vocabulary for years (decades?), and the use of cleaning wipes and handheld vacuums is second nature. We’re savvy in the use of the Internet for an ever-growing list of odor remedies, and we haunt Pinterest for ideas for WOW fridges.

It’s a new, virtual world, and product excellence has taken on a different form. How do we appeal to all of the senses, long considered critical, when the prospect cannot smell or touch? We can’t put them at ease and begin building rapport over refreshments. How, then, do we achieve an excellent product?

VendorGuideUSA.com

TIP #1: UNPACK YOUR ADJECTIVES A core principle of leasing is to sell benefits, not features. A feature is boring, and something a prospect can see themselves: a stainless-steel fridge, or new carpet. Benefits tell a prospect how their life will be better as a result of the feature.

With virtual touring, we’re often in the position of having to do both. The prospect might not be able to see how deep the fridge is; they can’t feel how plush the new carpet is. Achieving virtual product excellence starts with making sure the prospect understands what the product is in the first place. Use descriptive words, so that if video isn’t available or isn’t good quality, the prospect still sees the picture you’re painting. TIP #2: TEST YOUR TECHNOLOGY A virtual community tour means that we’re relying on what the prospect can see and hear, so a strong, highquality connection is critical. Test the devices you plan to use: if you have a choice, which device gives you the best connection? continued on page 52

FIRE RESTORATION

Even if you hope it never happens to you... Arenâ&#x20AC;&#x2122;t you glad you know someone who can help you if it does? LOYEAR DISASTER RESTORATION HAS BEEN HELPING PEOPLE FOR OVER 70 YEARS

FIRE | WATER | MOLD | CARPET CLEANING | 24 / 7 / 365

VendorGuideUSA.com

For more information, visit LoyearDisasterRestoration.com, or call 952-831-0777

VendorGuideUSA.com

FRONT COVER - BUILDING MAINTENANCE MANAGEMENT

VendorGuideUSA.com

FIRE RESTORATION

WHEN TRAGEDY HITS, YOU’RE NOT ALONE.

VendorGuideUSA.com

REBUILD with SatinTouch.

SatinTouch’s team of professionals is ready to do whatever it takes to help our customers rebuild after any disaster. No matter the scope or size. We’ve got you covered.

HomesReinvented

(763) 954-0744 HomesReinvented.us SatinTouch.us Scheduling@SatinTouch.us License BC748997

FLOORING/CARPET

At Big Bob’s Flooring Outlet WE really DO IT ALL. Multi-Family, Commercial, Residential

Carpet Hardwood Laminate Ceramic Vinyl & Vinyl Planking Painting Cabinets Countertops Carpet Cleaning Call Big Bob’s today for your free, no obligation consult.

Over 160 Years Combined Experience

(763) 574-2545

1023 East Moore Lake Drive Fridley, MN 55432

VendorGuideUSA.com

Fax: (763) 574-2556 Email: bigbobsmpls@comcast.net www.bigbobsmn.com

VendorGuideUSA.com

FLOORING & KITCHENS

browse our online catalog

EmpireDoorAndGlass.com

Windows & Doors Repairs or Replacement • Entry Door Systems • Storm Doors • Weather-Stripping • Mirrored Closet Doors • Aluminum Entries • Steel Doors & Frames • Closet Doors • Interior Hollow Core Doors • Fire Doors • Sliding Patio Doors • New Windows • Window & Door Hardware

*Continuous Hinge

GLASS/DOORS

One Call for all Your Window & Door Needs

Screen Services • New Window Screens • Patio Screen Doors • Rescreening • Repairs Replacement Glass • Window Glass • Insulated Glass • Patio Glass • Laminated Glass • Tempered Glass • Mirrors

Empire Door & Glass Contact Information 3415 E. 27th St. Minneapolis phone: 612-729-4003 email: Sales@EmpireDoorAndGlass.com

continued from page 19

us weren’t previously accustomed to. Through the everchanging landscape of the virus, teams were forced to connect virtually – and often! It wasn’t unusual to connect daily to confirm all team members were aligned, and to ensure the business continued smooth operations. In many cases, team member became temporary-remote workers – New territory for many whom had traditionally always been in an on-site environment.

The impact on employees during those first few months Whether good or bad, will certainly be one we will all carry in our minds and hearts for the rest of their lives. As always, the multi-family industry perseveres. The challenges large, the learning opportunities larger. When we’re challenged, we grow. With technology in our toolbelt and amalgamation of our teams, we have a great opportunity to come back stronger, more cohesive, and better operating than we were pre-pandemic. There’s always a silver lining.

¤ ...the challenges large ; the learning opportunities larger. ¤

VendorGuideUSA.com

This new level of communication showed us first hand it’s importance in our business operations. Maintenance was on the same page as the office team and sister-properties were operating in unison. Supervisors had a chance to get to know their employees on a personal basis - catching glimpses into each other’s’ home lives, meeting kids whom were home studying while on Zoom calls, and virtual happy hours were on the rise. Teams were pulled together as one solid unit to do their part in defeating a common enemy. Job satisfaction for many was restored, people were reengaged, teams were performing on levels they’ve never reached before. Team members were being challenged, and were growing right in front of our eyes! Through the shared changes in ‘life as we knew it’, we had opportunities to connect deeply with those in the trenches of our business.

Amazing things were happening in terms of employee growth and development, and persons who worked remotely prepandemic were now more connected than ever. A whole new level of trust (and the importance of it) in the workplace has evolved. Supervisors were forced to put an emphasis on the employee experience. Added appreciation, empathy, transparency, and gratefulness during an ever-changing time was more present than ever in many companies. Communication as a whole was on over-drive. We’ve tried for years to obtain this level of connectivity, and accountability within our workforce. We have a real opportunity to embrace this accomplishment and instill it into our post pandemic operations.

INDOOR ADVERTISING

HAVE YOU WANTED TO MARKET YOUR BUSINESS ON A BILLBOARD BUT COULDNâ&#x20AC;&#x2122;T AFFORD TO? YOUR AD

NOW, YOU CAN! Call today for advertising information: 888.828.7934

MAY 2020

> YOUR AD HERE = APARTMENTS LEASED On average, more than 2000 people a day visit any given Cub Foods store. Thatâ&#x20AC;&#x2122;s approximately 60,000 people a month!

APRIL 2020

Spring into Summer!

Make your MN Vacation Plans Brought to you by

SEE COUPON page 23

Creating Your Very Own Staycation

Disrupting the Status Quo of Personal Finance

PAGE 4

Shop Local This Grilling Season PAGE 6

Proudly Featuring:

Need Help Planning Your Big Day? PAGE 8

Saint Paul Saints - Beyond the Baseball PAGE 14

Take a Break From Routine PAGE 24

The Perfect Surprise Adventure for Girl's Night!

763-420-4400 PG. 4

Guide to Grand Marais

PAGE 32

PAGE 26

(Local) Music & Events

PAGE 36

PAGE 29

JUNE 2020

YOUR

PUBLICATION

HERE

Creating Your Very Own Staycation PAGE 4

Shop Local This Grilling Season PAGE 6

Saint Paul Saints - Beyond the Baseball PAGE 14

The Perfect Surprise Adventure for Girl's Night!

Proudly Featuring:

PAGE 32

(Local) Music & Events PAGE 36

NORDIC WARE FACTORY STORE . 4925 COUNTY RD 25 / HIGHWAY 7, ST. LOUIS PARK, MN 55416 HOURS: MON-SAT 1OAM-5PM . WWW.NORDICWARE.COM

NOVEMBER 2019

VendorGuideUSA.com

CALL TODAY AND START SEEING RESULTS!

888.828.7934 | arvigmedia.com Â©Arvig 2020

JANUARY 2020

Happy New Year 2020!

Top 5 Novelty Poinsettias to Watch for This Holiday Season! Pg. 4

from your friends at

Holiday Open House with

Santa! and more events

Flowers Even in the Cold Weather

Indoor Family Fun

PAGE 4

PAGE 4 & 12

$5 off the Best Holiday Baking Gear

You Can Throw an Axe! PAGE 8

PAGE 6

Experience Skydiving Without the Height

Santa Gives Back PAGE 10

PAGE 10

Solve a Murder Mystery at Home! PAGE 22

(Local) Music & Events PAGE 29

SEE COUPON page 9

763-420-4400 PG. 4

North Loopâ&#x20AC;&#x2122;s Cozy Neighborhood Joint PAGE 14

(Local) Music & Events PAGE 29

NES evaluates attic air flow and heat loss & provides the right insulation for our customers. • SPRAY FOAM • FIBERGLASS

INSULATION & VENTILATION

I N S U L A T I O N COMMERCIAL RESIDENTIAL & V E N T I L A T I O N

MULTI-FAMILY

• CELLULOSE • SOUND DAMPENING • FREE INFRARED CAMERA INSPECTIONS

NES BUILDING SOLUTIONS (763)238-6310 nesbuildingsolutions.com

Auto • Home • Renters • Life • Commercial • and More!

VendorGuideUSA.com

Jordan Radel STATE FARM® INSURANCE AGENT 651-452-1171 www.JordanRadel.com 1570 Century Pt, Suite 100 Eagan, MN 55121-1927

INSURANCE

All your insurance needs under one roof. Combine and save. Let’s talk.

INTERACTIVE VOICE RESPONSE

“Best emergency answering service we’ve ever had!” – CallAssist 24/7 Customer

A modern solution to call management

• Easiest On-Call Scheduler around

• Real-time notifications during office hours

• Set as many backups as you need

• Make schedule updates, set resident alerts, and more from your phone!

• Request photo of maintenance issue with easy-to-navigate link • Maintenance Tech photo sent to resident

VendorGuideUSA.com

• One batched email detailing after-hours calls

• Customizable IVR system directs all your missed calls • No app to download for you or your residents

learn more & request your free demo at

CallAssist247.com or call 952-460-1916

INTERIOR SOLUTIONS

We Specialize in

MULTI-FAMILY (The Word “No” is Not in Our Vocabulary)

Hamernick Decorating

Hamernick’s handles all of your Multi-Family needs

“

• Top of the line multi-housing products

• Professional account management

• Commercial design assistance/common areas

• 50 years in the flooring business

• Quick turnarounds

• Large in stock selection of carpet and vinyl tile/plank

excellent service and professional installation. I would recommend Hamernick’s to the Multi-Family professional as well as to the individual looking to build or renovate his or her home. Mike C. with At Home Apartments

I just want to share my gratitude towards you and Hamernick’s. I am always impressed with the promptness and quality of work that we receive from you and your crews. Again, thank you very much. Presbyterian Homes & Service

”

We made the switch to Hamernick’s when Home Valu closed their doors and we couldn’t be more pleased with how well they’ve taken care of us. Our sales rep and the Hamernick’s team have delivered excellent service!

”

Deb K. First Select Property Management

651-487-3211 • www.Hamernicks.com Call Today! Ask for Multi-Family Division chriso@hamernicks.com • 1381 Rice Street, St. Paul MN 55117

VendorGuideUSA.com

“ ” “

As a loyal customer of over 20 years, we have been very satisfied with the competitive pricing you have been able to provide us with as well as

INTERNET PROVIDER

BRING FIBER OPTIC INTERNET TO YOUR BUILDING > BROADBAND INTERNET

> ADD MORE VALUE TO YOUR BUILDING’S PORTFOLIO +

Future-proof your Building

Retail Rates or Bulk

Capital Investment at NO Cost to the Property

Gig Internet

Plug and Play Setup with Instant Activation

Increase Resale Value

Minnesota-based Company

Competitive Broadband Options

MARKETABILITY. UNMATCHED PERKS. LOCAL SERVICE.

VendorGuideUSA.com

KITCHENS & BATHS

612.900.1900 | MultiWav.Arvig.com

TURN KEY RENOVATIONS

(612) 823-0022 (612) 823-0022 www.satoreekb.com

TOTAL SOLUTION PROVIDER

DESIGN - PAINT - BLINDS - LIGHTING MILLWORK - WINDOWS - FLOORING PLUMBING - CABINETS - COUNTERTOPS INSTALLATION - AND MUCH MORE!

Offering Total Solutions for your Apartment Upgrades & Common Areas

Your “Key” to Tenant Improvements!

A FULL SERVICE

P R O P E R T Y M A I N T E N A N C E C O M PA N Y

MAINTENANCE

BUILDING MAINTENANCE MANAGEMENT

ONE CALL TO BMM DOES IT ALL

SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

SINCE SERVICES WE PROVIDE GENERAL FACILITY MAINTENANCE PREVENTATIVE MAINTENANCE PLUMBING ELECTRICAL TILE REPAIR & REPLACEMENT LED LIGHTING RETRO FITS

REAC INSPECTIONS

• COST EFFECTIVE PERMANENT MAINTENANCE

APARTMENT UPGRADES

• BMM provides Full & Part-Time maintenance services throughout Minnesota.

CONCRETE WORK DECK REPAIR HVAC A/C START UPS DRYER VENT CLEANING * MAGIC-PAK SERVICE Regular Service Extends Life Saving You Thousands!

• Our staff are licensed boiler engineers and experienced in all aspects of building maintenance. • We also provide temporary maintenance to fill in during a hiring process, staff vacations and sick leave. We can also assist your maintenance staff with large projects.

763.541.4886

BuildingMaintenanceManagement.com Sales@BMM-Pro.com

VendorGuideUSA.com

PAINTING

1987

VendorGuideUSA.com

MARKETING & PROMOTIONAL PRODUCTS

PACKAGE SOLUTIONS

PAINTING

VendorGuideUSA.com

PAINTING

763-551-1922 www.hokrpainting.com office@hokrpainting.com

1979

Specializing Multi-Housing CoMMunities sinCe

Free Estimates!

* common areas * exterior painting

H2o & Mold treAtMent

drywAll rePAir

* *

niCotine dAMAge rePAir

wAll PAPer reMovAl

wAll & Ceiling textures

CoMMon AreAs

turnover PAinting

turnover painting

100% SATISFACTION GUARANTEED

VendorGuideUSA.com

PEST CONTROL

color consulting

convenient payment options available!

PROJECTS

YOUR GO-TO FOR

FACILITY PROJECTS

Call Today For a Free Estimate BMM will work with your budget and get the job done!

763-541-4886 OUR SERVICES INCLUDE: - Unit Remodels and Upgrades - Painting - Deck Repair and Replacement - LED Lighting - Flooring

- HVAC and Electrical - Roofing - Windows - Siding - Gutters - And So Much More...

WE MAKE SURE YOUR PROJECT IS DONE ON TIME AND WITHIN BUDGET

sales@bmm-pro.com | BuildingMaintenanceManagement.com

NO JOB TOO BIG OR TOO SMALL

YOUR

ONE-STOP-SHOP

RENOVATION

BEFORE

AFTER

VendorGuideUSA.com 47

sales@bmm-pro.com | BuildingMaintenanceManagement.com

RENOVATION

Flooring | Carpet Cleaning | Reenishing Unit Upgrades | Emergency Restoration

VendorGuideUSA.com

Quality and Service that will oor you!

VendorGuideUSA.com

ROOFING

MN License #CR001050

VendorGuideUSA.com

Just Say Sela

Rooﬁng Siding Windows Gutters 3 & 4 Seasons Porches Hail Claim & Storm Damage Restoration Specialists

Our work is backed by industry-leading workmanship and manufacturer warranties which give you peace of mind long after we've completed your town home, condominium or commercial project. We specialize in insurance claims for multi-family projects.

OVER 135,000 SATISFIED CLIENTS… AND COUNTING.

ROOFING

MN License #CR001050

Just Say Sela Since 1982, Our work is backed by Roofing Sela Roofing exemplifies industry-leading workmanship Siding BEST QUALITY and manufacturer warranties which give you peace of mind INTEGRITY Windows long after we've completed your town home, condominium SERVICE Gutters or commercial project.

AND VALUE. 3 & 4 Seasons Free Estimates - Call! We specialize in insurance Porches claims for multi-family projects.

Restoration Specialists

As a member of the Better Business Bureau, and proud holder of the BBB’s best overall rating, you can trust Sela to help you protect the investment you’ve made in your home!

VendorGuideUSA.com

Mpls: 612-424-5179 Hail & MN License #CR001050 St Paul:Claim 651-237-5274 OVER 135,000 SATISFIED Storm Damage www.selaroof ing.comCLIENTS… AND COUNTING.

continued from page 30

Most of us are used to low-quality audio from cell phones. If you must choose between good audio and good video, choose the device with the best video. The prospect is going to shop with their eyes first, so as long as the video works well, the audio can be less important. That being said, you should still test your connections, and change devices if an audio connection experiences feedback or other significant issues. TIP #3: PRACTICE MAKES PERFECT Virtual touring has been used before in multi-family, but never as widely as it is today. All of us are learning a new skill, and as with anything new, it takes practice. Each person on the leasing team should take turns giving virtual tours to others. Provide constructive feedback:

Creative thinking has a place in our new virtual world. Instead of offering coffee at the start of the tour, consider alternatives. Are there services in your area where a coffee or snack could be delivered at the start of the appointment? Can you send an e-gift card? Even after the current crisis abates, many of the changes we’re experiencing in the way we do business and lease our communities may be permanent. Our “new normal” will almost certainly be more virtual that it was, so it’s important for us to adapt: not just for now, but for the long-term. Attention to virtual product excellence will ensure that your leads keep coming in and your community stays leased in this new online world.

COULD YOU HEAR AND SEE WELL? DID THE LEASING PROFESSIONAL USE DESCRIPTIVE TERMS? WAS THE LEASING PROFESSIONAL PREPARED AND ORGANIZED? DID THE TOUR FLOW NATURALLY? HOW DID THE COMMUNITY APPEAR? WAS THE APARTMENT SHOW-READY? DID ANYTHING CATCH YOUR ATTENTION THAT NEEDS TO BE REMEDIED BEFORE SHOWING THIS UNIT AGAIN?

VendorGuideUSA.com

TIP #4: PRODUCT STARTS WITH PEOPLE One aspect of product excellence hasn’t changed: the need for an equally-excellent professional to present it. First impressions still matter, and now the first impression of the community may very well be a video call with a leasing agent. Curb appeal still applies: Leasing team members need to follow dress codes and appear polished and work-appropriate on any video calls and tours. Establish clear standards for acceptable clothing and overall appearance. Team members should not be chewing gum or eating while conducting tours, as the noise can carry.

If team members are working remotely, and conducting tours using photographs or pre-recorded video, discuss individual circumstances with each team member to minimize distractions and create the touring environment. TIP #5: WALK UNITS VIRTUALLY If tours are being conducted virtually, then unit walks should be as well. Punch list items which may not catch the eye in person – paint touchups, carpet stains – might pop on video, depending on camera quality. Use a device to conduct the daily unit walks and watch the video for what your prospect sees.

“IN THE MIDST OF EVERY CRISIS LIES GREAT OPPORTUNITY.”

- Albert Einstein

ROOFING

FIRE & WATER RESTORATION

WE KNOW MULTI-FAMILY PROPERTIES For nearly 25 years, Langerman Exteriors & Remodeling has provided the Twin Cities metro area with exceptional customer ROOFING

service, quality products, and superior workmanship.

• FIRE RESTORATION • WATER RESTORATION WINDOWS

• ROOFING • WINDOWS & DOORS • BUILD OUTS

DOORS

CALL US TODAY FOR A

FREE CONSULTATION LangermanExteriors.com 8416 Xerxes Ave. N. Brooklyn Park, MN 55444

VendorGuideUSA.com

763.493.0058

BUILD OUTS & REMODELING

VendorGuideUSA.com

ROOFING

SIGNS

MONUMENT SIGNS • LEASING SIGNS ADDRESS SIGNS • WAYFINDING SIGNS INTERIOR SIGNS • PARKING SIGNS CUSTOM & IN-STOCK SIGNS

SIGNS 763-210-7747 • elementsinc.com

* Missed the deadline for the print edition of Multi-Family Vendor Guide?

* It’s not too late to jump into our digital edition, call 952-460-1916 for more details.

VendorGuideUSA.com

WATER RESTORATION

Even if you hope it never happens to you... Arenâ&#x20AC;&#x2122;t you glad you know someone who can help you if it does?

VendorGuideUSA.com

LOYEAR DISASTER RESTORATION HAS BEEN HELPING PEOPLE FOR OVER 70 YEARS

FIRE | WATER | MOLD | CARPET CLEANING | 24 / 7 / 365 For more information, visit LoyearDisasterRestoration.com, or call 952-831-0777

STARTING AT $199/MONTH

+ Advertising. Design. Solutions.

Does the upfront costs associated with getting a newly designed website make you want to run the other way? Great News! Artbox Creative Studios and Planet Media have teamed up to help businesses

WEB DESIGN & DEVELOPMENT

GET A NEW WEBSITE

like yours get a new website designed, launched and hosted for an affordable monthly investment.

Don’t wait any longer; call us today to learn more on how we can have you up and running in no time. You’ll be working with 2 local owners who believe in providing a great website and service before, during and after the project is completed.

Website Design & Development Starting at:

199

/month*

• Custom and Semi-Custom Website Designs • Responsive Website • Customizable Form

BWE Construction

(window & door installation)

• Free Stock Photos • Video Integration • Monthly Hosting Included • SSL Certificate Included • Daily Backups Included • And More

The Logan Firm

(Family Based Lawyers)

*24 month contract. Please see sales representative for details.

VendorGuideUSA.com

Contact Scott Holgate phone: 763-219-6621 email: scott@pmcads.com

CLASSIFIEDS VendorGuideUSA.com 58

A ADVERTISING

B BATH/KITCHEN RESURFACE/RESTORE

CONCRETE LIFT & LEVEL

SENIORS BLUEBOOK 952-476-2841 SeniorsBlueBook.com

SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com

SUPERIOR POLYJACKING 763-238-6310 SuperiorPolyjacking.com

Seniors BlueBook offers 35+ years of expertise & a complete marketing package in a 4-part multi-media environment: print, internet, referral line & Discharge Planner Notebook. It is a comprehensive, free publication with over 70 categories of senior housing, home health, community resources and educational articles. Our trusted guide becomes a daily reference tool for seniors, caregivers and professionals.

Since 1979, REPAIR, REFINISH, RESURFACEBATHTUBS, SHOWERS & TILE - porcelain, fiberglass, acrylic, cultured marble and terrazzo. COUNTERTOPS - plastic laminate, cultured marble, granite & marble. Refinish in solid color or stone look. From spot repairs to total refinish. Apply slip resistant to floors. 5 year warranty on refinish. CONVERT tub to walk-in shower or tub.

Sometimes, concrete surfaces, which are rigid and without flex, tend to crack or break depending upon what’s happening beneath the surface of the ground upon which they rest.We specialize in raising and leveling your settled concrete! Polyurethane fills the void that caused the concrete to sink and is more durable than “Mudjacking”.

ADVERTISING

BATH/KITCHEN RESURFACE/RESTORE

CUSTOM SOFTWARE SOLUTIONS

SHOP.DINE.LIVE. 888-828-7934 ShopDineLive.net

TUBFUSION 952-220-2604 TubFusion.com

INTELLIRENT 650-303-4284 MyIntellirent.com

Shop.Dine.Live. is a monthly lifestyle publication featuring local area content in the Twin Cities, Fargo and Bismarck markets. Our contributors are selected for their skill in writing compelling copy geared toward driving reader interest in local businesses and for their love of their hometowns.

Bathtub and Tile Refinishing-Regrouting-Recaulking. Nonslip surfaces. Highest quality, 5 year warranty. Multi-housing discounts available. Call Mike Today!

Whether you’re a do-it-yourself landlord or you manage an ever-growing team of leasing agents, Intellirent’s leasing software solutions help you increase your efficiency and profitability. Contact George Samayoa today 650-303-4284, gsamayoa@myintellirent.com.

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

C CABINETRY/COUNTERTOPS

D DESIGN SERVICES

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish. Our system even sends you an email the next morning with the issues that came up after hours.

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

SATIN TOUCH 612-388-7275 SatinTouch.us

American-made cabinets in stock! Drawer fronts, door fronts, countertops and more. Ready to install tomorrow.

“AN EYE FOR DETAIL” SatinTouch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

ANSWERING SERVICES

CARPET CLEANING

DIGITAL MARKETING

TIME COMMUNICATIONS 866-778-2952 TimeCommunications.biz

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

5 STAR CONSULTING 612-940-9133 5StarConsultingUSA.com

Time Communications provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year.

We offer solutions for all of your carpet cleaning needs at a budget-friendly cost. Our courteous staff will provide you with the unmatched quality you desire and deserve.

APPLIANCES

CARPET CLEANING

We are a Full-Service Digital Marketing Agency. We create search engine friendly custom design websites. We provide premium hosting and Search Engine Optimization (SEO). We also provide Reputation and Social Media Management services. We offer a FREE website audit to reveal where your website is performing well and where there are areas for improvement. Call today to schedule yours!

ALL, INC. 651-227-6331 Allinc.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ENVIROCLEAN 763-535-9933 EnviroCleanInc.com

The Appliance & Cabinet Destination. We provide products and services for remodeling, new construction, and apartment replacement needs. ALL, Inc. (since 1947) is one of the largest kitchen and bath distributors in the Midwest of GE, Whirlpool, Frigidaire & Amana. Guaranteed next day delivery.

Same day service! Clean or it’s FREE, guaranteed. Online ordering and management tools. Environmentally friendly.

Complete Drain System Clean: Waste lines, floor drains, and pumping of sand traps. Jetting restores pipes and drain system to their original diameter and flow. Pumping sand traps removes sand, oil, hazardous waste.

DRAIN CLEANING

EXTERIOR RESTORATION

FIRE RESTORATION

MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years. Big jobs, small jobs, everything in-between. Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

LINDSTROM RESTORATION 763-545-FIRE FireRepair.com

No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs!

Fire and Water Damage Restoration Services in Minneapolis, Minnesota, Lindstrom Cleaning & Construction, Inc. has provided exceptional fire and water damage restoration services for homes and commercial buildings in the Minneapolis, Minnesota, area for over 60 years. Whether you have experienced smoke, hail, storm, vandalism, mold, or fire and water damage - we do it all!

F FACILITY ENERGY SOLUTIONS

FIRE RESTORATION

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

NOBLE CONSERVATION SOLUTIONS 763-746-0982 Noblecs.com

LOYEAR 800-478-5801 LoyearDisasterRestoration.com

Dryer Vent System Cleaning: We also offer HVAC services. Improves flow and efficiency of the duct system.

Noble Conservation Solutions provides one point of contact for integrated energy efficiency solutions including electrical systems (lighting, motors, etc.), mechanical (HVAC, boilers), energy management controls, process improvement, equipment and supply purchasing and other facility optimization services.

Loyear knows that when a fire occurs in your home or business you must act quickly to mitigate your loss. Time is critical when dealing with fire damage. Loyear’s certified experts are ready to clean up the mess, preserve and protect the property, business or home and its contents so that further damage will not occur.

E EMERGENCY RESTORATION

FEE MANAGEMENT

FIRE RESTORATION

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

NEXUS REAL ESTATE SERVICES 612-431-8173 NRSPM.com

SATIN TOUCH 612-388-7275 SatinTouch.us

When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

All-In-One Property Management and Leasing with a team that has 22 years plus experience. Generate rental property income without the stress. Leave the management, maintenance, leasing and paperwork to a team that gets results!We work with apartment communities, mixed use, new development and commercial real estate in Minnesota. Call 612-431-8173, info@nexuscompanies.com, www.NRSPM.com.

“AN EYE FOR DETAIL” Satin Touch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

EXTERIORS

FINANCIAL PLANNING

FLOORING/CARPET

J.G. HAUSE CONSTRUCTION 651-439-0189 JGHause.com

EDWARD JONES • SEAN PICHT 952-975-6003 EdwardJones.com

BIG BOB’S FLOORING OUTLET 763-574-2545 BigBobsMN.com

JG Hause Construction, Inc. has been expertly constructing and remodeling multi-family living structures since 1985! Building and maintaining multi-family unit structures requires expertise & knowledge beyond typical residential construction. Free on-site inspections, in person consultations & detailed estimates. 10 year workmanship warranty! Call J.G. Hause today!

Whether you’re planning for retirement, saving for college for children or grandchildren, or just trying to protect the financial future of the ones you care for the most, we can work together to develop specific strategies to help you achieve your goals. Call me today at 952-975-6003.

We specialize in serving management clients with affordable flooring options for apartments, townhouses, condos & other investment properties or new construction projects. From carrying the inventory for business clients to laying the final pieces of tile, we have the expertise & resources to handle projects of any scope & size.

EXTERIORS

FIRE/FLOOD

FLOORING/CARPET

MINNESOTA EXTERIORS 763-391-5590 MinnesotaExteriors.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

HAMERNICK’S 651-487-3211 Hamernicks.com

Minnesota Exteriors is the most trusted home improvement company in the Twin Cities. We have won multiple awards for our work over the years including National awards from the Vinyl Siding Institute and local awards including Trillium exterior awards from The Builder’s Association of the Twin Cities. Call 763-391-5590 & request a free estimate!

Rapid response from experienced renovators. Emergency preparedness training available.

We offer top-of-the-line multi-housing products. Large in-stock selection of vinyl tile/plank. Professional and knowledgeable – 60 years in the flooring business. Lifetime warranty on carpet and vinyl. Quick turnarounds with professional account management. Call today. We’ll handle all your multi-family needs.

VendorGuideUSA.com

DRYER VENT CLEANING

CLASSIFIEDS

DRAIN CLEANING

CLASSIFIEDS VendorGuideUSA.com 60

FLOORING & KITCHENS

INSURANCE

KITCHEN & BATHROOM

FLOORS 2 KITCHENS 612-743-5579 Floors2Kitchens.com

STATE FARM • JORDAN RADEL 651-452-1171 JordanRadel.com

SATOREE KITCHEN & BATH 612-823-0022 SatoreeKB.com

Floors 2 Kitchens has been providing the best flooring, kitchen cabinets, and granite countertops to the Multi-Family and Commercial property industry in the Twin Cities area for over 23 years. We have done flooring rehab work in over 230 large unit buildings, and over 3,000 kitchen renovations. Call us today for your free consultation!

Jordan Radel State Farm is proud to represent the #1 Auto & Homeowners Insurer in the U.S. Helping you and earning your business is important to us. Contact us or stop by the office and we’ll help to ensure you’re getting the best value possible, with the coverage you need, and the discounts you deserve!

Any design. Any budget. At Satoree Kitchen & Bath we have a combined total of 33 years of experience in kitchen and bathroom design! Our years of experience working with cabinetry, countertops, and related elements combined with a value-focused design, and the perfect materials, will give you the outcome you want.

G GARAGE CLEANING

INTERACTIVE VOICE RESPONSE

M MAINTENANCE

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

CALL ASSIST 952-460-1916 CallAssist247.com

Complete Garage Clean: sweep, pressure wash, and scrub of the floors, and pressure wash walls, ceilings, pillars, and pipes. remove oil, residue, slick spots, cobwebs, dirt, salt, and haul debris from site.

CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call. Call 952-460-1916 for info or to schedule your free demonstration.

GLASS/DOORS

INTERIOR SOLUTIONS

MARKETING & PROMOTIONAL PRODUCTS

EMPIRE DOOR & GLASS CO 612-729-4003 EmpireDoorAndGlass.com

HAMERNICK’S 651-487-3211 Hamernicks.com

PLANET MEDIA 952-460-1916 PmcAds.com

We are the one-stop source for all your glass, windows, doors & hardware. Please feel free to check out our online parts catalog!

Are you a business owner or in property management and looking to improve your marketing without going over budget? Planet Media can take your marketing above and beyond with our fantastic and affordable marketing materials such as eye-catching yard signs, impressive business cards, and so much more!

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com We provide the services needed to maintain your property, allowing you time to focus on your core business without the headaches of facility issues. Our proactive approach to maintenance and our ability to handle most maintenance problems without calling in trades labor has proven to be extremely cost-effective for clients.

I INDOOR ADVERTISING

INTERNET PROVIDER

P PACKAGE SOLUTIONS

ARVIG MEDIA 888-828-7934 ArvigMedia.com

MULTIWAV 612-900-1900 MultiWav.com

THE LAUNDRY DOCTOR 651-602-0387 LuxerOne.com

Arvig Media is pleased to unveil its new billboard program. On average, Cub Food stores see 2000+ shoppers a day. That’s 60,000+ impressions a month! Capture your local audience today by reserving the nearest Cub Store(s) to your property. See our display adIndoor Advertising section.

MultiWav is a local Minnesota owned and operated fiber optic internet company currently evaluating Apartments, Condos, Town-home Associations and Neighborhoods to deploy Fiber Optic in the Metro Area, St. Cloud and Rochester. If interested please contact us.

Laundry Doctor is the Preferred Vendor for LuxerOne. Luxer One develops the world’s leading package management solutions, with a suite of smart package lockers and automated package rooms designed to accept 100% of deliveries. Relieve your staff from daily package handling with Luxer One’s package management solutions. Call Paula Larsen at 651-602-0387 or email at Paula@thelaundrydoctor.com.

INSULATION & VENTILATION

K KITCHEN & BATHROOM

NES BUILDING SOLUTIONS 763-238-6310 NESBuildingSolutions.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

NES has been performing insulation in the Minneapolis area for more than 20 years. We can handle any job, big or small. Whether you are looking for spray foam insulation for your multi-family attic, basement or wall insulation, NES has a solution for you. NES spray foam insulation services are available in the Twin Cities & surrounding areas.

Refinish, repair, or replace your tub, cabinets, and countertops. Rapid quality turnaround. 3 year warranty, stylish finishes, cures in 24 hours!

The apartment turn specialists. We provide reliable, fast, and affordable painting for any & all types of projects. We cater to both commercial & residential painting and understand the difference and needs between the two and respond accordingly. We work hard to make sure your painting project is our number one priority!

PAINTING

PUMPING

ROOFING

ELLIOTT’S PAINTING & DECORATING 952-646-2500 ElliottsPainting.com

LANGERMAN 763-493-0058 LangermanExteriors.com

As a full-service commercial, multi-housing & residential painting company, we handle everything from surface preparation through the final paint requested by our customer. Our capabilities include all wall surface applications, including drywall repairs, taping, patching, interior/exterior painting, staining, texturing, and wallpaper hanging & removal.

PAINTING HOKR PAINTING 763-551-1922 HokrPainting.com

R RENOVATION

Langerman Exteriors & Remodeling is your full-service exterior and remodeling company. Providing a wide range of services for our multihousing customers, we handle everything from a new design and build outs, windows, doors, roofing, fire/water restorations and more. Call us today to learn more or for your free quote.

ROOFING

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Apartment remodel services in both vacant and occupied units. No job too big or too small. Preventative maintenance to turnkey remodeling, we do it all.

SELA 612-424-5179 SelaRoofing.com

PEST CONTROL

RENOVATION

ROOFING

ADAM’S PEST CONTROL 1-800-227-2214 AdamsPestControl.com

HAMERNICK’S 651-487-3211 Hamernicks.com

WALKER ROOFING 651-251-0910 WalkerRoofing.com

Adam’s offers a wide variety of exclusion and prevention programs tailored specifically for multi-housing properties, including fixed-priced bed bug programs. Adam’s is a renowned expert in bed bug detection and control, with two specially-trained, NESDCA-certified canine inspection teams and the right combination of heaters and generators to efficiently treat any infestation.

Walker Roofing has built a solid reputation for installing and maintaining only the highest quality roofs. Whether you are looking to install a new shingle or flat roof on your property or just need reliable roof repair services, Walker Roofing of St. Paul is the right roofing contractor for you.

PROJECTS

RENOVATION

S SIGNS

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com BMM is your go-to for managing any projects at your community; no job is too big or too small. We hire and manage or can do the work for unit remodels, painting, deck repairs/replacement, LED lighting, HVAC, electrical and much more. Call BMM today for your free estimate and let us take care of managing your projects while you manage your community.

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

ELEMENTS INC 763-210-7747 ElementsInc.com

We will take the work out of managing your apartment community’s signage needs. Elements, Inc. has over 30 years of experience providing signage to the multi-housing Industry. Elements, Inc. will see your project through from concept to completion in a timely & professional manner.

PUMPING

ROOFING

WATER RESTORATION

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com

LOYEAR 800-478-5801 LoyearDisasterRestoration.com

Pumping sand traps or other traps removes sand, oil, and other hazardous waste. This promotes a more efficient flow.

When property has suffered water damage, Loyear can dramatically reduce the scope of damage and save thousands of dollars in replacement costs. Loyear will quickly and efficiently return the humidity and moisture levels of any building back to normal. The rapid removal of excess moisture will help avoid permanent damage, which will occur if left untreated.

Multi-housing specialists for over 30 years. We offer a full line of painting and repair services: high volume & 24-hour turn painting, sheetrock repair, textures, water/nicotine damage repair, exteriors, and more. Count on our reliable, professional, and well-trained staff of employees (*no subcontractors) to get the job done right. 100% satisfaction guaranteed.

CLASSIFIEDS

PAINTING

As the most trusted roofing company in Minnesota, Sela Roofing & Remodeling offers a complete, comprehensive services to fit your project - whether it is a condominium complex, apartment building, or a single-family home. Trust our professional craftsmen to do the job right the first time. Give us a call today for your FREE inspection & estimate!

VendorGuideUSA.com 61

BULLETIN BOARD

ROOFING

PAINTING

FIRE RESTORATION

INDUSTRY TRAILBLAZER since 1961 Call Today! Available 24/7

(763) 545-FIRE www.firerepair.com Always Ready

• Dedicated to personal and predictable service.

• Determined to Restore vs. Replace. • 24/7 web access to claim progress. • Help control Agent loss ratios. • 24-Hour Emergency Service MN LIC #:BC001087

VendorGuideUSA.com

RENOVATION

PAINTING & RENOVATION

Chad Lange (612) 388-7275

chadlange@satintouch.us

HomesReinvented

13562 MN-65 Ham Lake, MN 55304 satintouch.us

MAINTENANCE & RENOVATION

MASON MYERS

DIRECTOR OF MARKETING & SALES

Office: 763-541-4886 Cell: 952-465-2696 Fax: 763-541-7463 Email: mason@bmm-pro.com BuildingMaintenanceManagement.com 1724 Douglas Drive North, Suite 100 Golden Valley, MN 55422

BATHROOM & KITCHEN RESURFACE/RESTORATION

Premium Bathtub and Tile reďŹ nishing

TubFusioN tubfusion.com

Michael Wall president

651-300-BATH (2284)

mike@asrmn.com

Cell 952-220-2604

PAINTING & CLEANING

VendorGuideUSA.com 63

1001 Twelve Oaks Center Drive Suite 1030B Wayzata, MN 55391