Multi-Family Vendor Guide - St. Louis, MO Summer 2020 by VendorGuide

MULTI-FAMILY St. Louis

SUMMER 2020

PROFESSIONAL SERVICES & SUPPLIERS

Updating To Attract Top Dollar Leases & High Value Residents! sharonchapmandesign.com | pg. 16

A LETTER FROM THE PUBLISHER Greetings Multi-Family Friends, Welcome to our Summer Issue of St. Louis

It really goes without saying that our world has changed since the last letter from the publisher was written a few short months ago. It is said that the only true constant in life is change - seems accurate these days. Our news feeds and our conversations are chocked full of information about current events that are truly life altering. It is challenging for many of us to stay focused on our business right now. The struggle to find normalcy is real. The need to be heard is real. Our ability and willingness to listen is at an absolute premium. This moment in time is forcing us to accept that nothing is the same...and that is okay. It is okay so long as we can find some common ground - a good starting point. At Vendor Guide we believe that it is vital to continue to focus on business, yours and ours, even with all of the challenges we face. Our industry provides a vital element for living. Shelter is the second most important thing every person needs beyond food and water. We should be proud to serve such an important role. For the last 25 years I have supported the Multi-Family industry on a local and national level. We here at Vendor Guide and Repete Marketing will continue to do so in the months ahead and for years to come. You can show your support of our industry suppliers by sending some business their way. We are all in this together. Thank you for your support. Enjoy the content. Email us your feedback. We would love to hear from you.

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- Michael Peterson and Brooks Peterson

K ACCOUNTING Estes Accounting �� 25 ARTICLES A Letter From The Publisher �� 2 Covid-19: The Silver Lining Impact on The Multi-Housing Industry �� 8 The Latest In Flooring �� 12 Environmental Design Helps Curb Crime �� 36

KEY MANAGEMENT SYSTEM Key Trak �� 22 L LANDSCAPE Brake Landscaping �� 24 Contemporary Landscape �� 25 LEASING Apartment Leasing Solutions �� 26

B BUILDING SUPPLY C Bennett ��15

M MAINTENANCE SUPPLY Chadwell�� 27

BULLETIN BOARD ��20-21

C P CARPET CLEANING Sams Carpet Cleaning �� 4, 10

PAINTING Beckner Painting �� 23

CLASSIFIEDS ��38-39 PLUMBING Milford Plumbing Supply �� 30

COLLECTIONS Consumer Collection�� 6-7

PROPERTY MANAGEMENT StoneCreek�� 28-29

CUSTOM SOFTWARE SOLUTIONS Intellirent �� 5 R F FITNESS/AMENITIES CNC Fitness �� 11

RESTORATION Archway Restoration �� 32 Venturi Restoration �� 33

FLOORING SOLUTIONS Artisent Floors�� 12-13

ROOFING Bone Dry Roofing �� 34

FURNITURE Empire Furniture�� 14

S SECURITY Watchtower�� 36-37

H HAULING We Haul�� 18 I

SOCIAL MEDIA Anya Overmann Writing Services �� 31 T

INTERIOR DESIGN Sharon Chapman Design �� Front Cover, 16-17

TREE SERVICES Gamma Tree �� 35

Vendor Guide Magazine 15650 Summer Lake Drive | Chesterfield, M0 63017 | P: 314.496.5350

PUBLISHERS Michael Peterson Brooks Peterson

GRAPHICS Stacy Brooks Emma Peterson

ACCOUNT EXECUTIVE Brooks Peterson

CONTENT CONTRIBUTORS Jenna M. Schneider Artisent Floors Watchtower Security

ART DIRECTOR Lisa Huntley

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Volume 1, Issue 2 Welcome to the St. Louis Vendor Guide. The publisher accepts no responsibility for errors in, or omissions of content. Circulation: The Vendor Guide is direct mailed quarterly to hundreds of multifamily professionals throughout the St.Louis area. If you would like to advertise or if you have any questions please contact Michael or Brooks Peterson. To be added or taken off the mailing list please email repetemarketing@gmail.com. By-line articles are published with permission of credited copywriters or advertisers. Publisher accepts no responsibility for any errors or omissions on any content or articles in the magazine or online. Advertisers give the publisher permission to use and publish photos both in print and online at www.vendorguideusa. com and www.repetemarketing.net. Advertisers special offers or discounts are at the discretion of the advertiser and are subject to change without notice . The publisher is not responsible for any offers made by any advertiser in this publication. All rights are reserved by copyright, 2020.

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CARPET CLEANING

Track and manage all application activity in one location so you can stay organized and ahead of the competition for free!

SCREENING Make faster, more confident decisions with instant credit, criminal and eviction screening reports through TransUnion® at no charge.

CUSTOM SOFTWARE SOLUTIONS

APPLICATION MANAGEMENT

WE ARE YOUR FREE SOLUTION TO ONLINE APPLICATIONS AND FASTER RESIDENT SCREENING.

More Leads (for FREE).

Faster Rentals (for FREE).

Reduced Vacancy (for FREE). Each renter pays a base $30 application fee which covers your costs!

MARKETING Contact George today! (650) 303-4284 gsamayoa@myintellirent.com myintellirent.com

WITH AN EVER GROWING TEAM OF LEASING AGENTS AND PROPERTY MANAGERS, INTELLIRENT FREE SOFTWARE SOLUTIONS HELP YOU INCREASE THE EFFICIENCY AND PROFITABILITY OF YOUR RENTAL BUSINESS.

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Say it loud, say it proud: ‘I have a listing!’ Automatically market your listing across the most popular listing websites at no cost to you.

COLLECTIONS

DONâ&#x20AC;&#x2122;T LEAVE MONEY ON THE TABLE

RESOURCES. REPUTATION. RESULTS. Call us today for more information

CONSUMER COLLECTION MANAGEMENT, INC. 800-325-6611 | 314-432-2430 info@consumercollection.com

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www.consumercollection.com

ARE YOU USING A COLLECTION AGENCY? We encourage every landlord/management company to utilize a reliable collection agency to handle delinquencies, as soon as 15-30 days from moveout. Letting professionals take over the job in a timely manner will increase chances for collectability and allow your manager to focus on current/new residencies. Bad debt is a part of every business… and bad debt is our business!

COLLECTIONS

HOW TO IDENTIFY IF YOUR COLLECTION PROCESS NEEDS TO BE REVISED

DOES YOUR AGENCY HAVE RESOURCES TO MAXIMIZE RESULTS? • Technology • Skip Tracing • Credit Reporting • Legal Options • Support Team DOES YOUR AGENCY COMMUNICATE WITH YOU? Communication is key with every business relationship. It’s important to understand the expectations on both sides of the table for the partnership to be successful. • Monthly Reports • Data Analysis • Site visits • Educational workshops DO YOU FEEL LIKE YOUR AGENCY IS THE BEST FIT AND HAVE THEY IMPROVED YOUR PROCESS? Choosing the right collection agency to the fit the needs of your organization is not always easy. The recovery process is often not immediate and can take an average of 12-18 months to finalize an account. Allow at least two years for your agency to show results and take the time to understand the processes and resources your agency has in place, to determine if they are a good fit for you and your team. CCM stands out due to our “hands-on” involvement with each management firm. Upon request, we will review internal procedures and help to streamline the moveout and collection process. From file placement all the way to resolution, the process should be standardized and efficient for all parties.

If you answered no to any of these questions, you could be leaving money on the table. Delinquency does not end at the time of move out and you shouldn’t have to work on chasing those dollars. CCM offers robust skip tracing and collection services so you can focus on what you do best – all for an industry low fee.

RECOVERY YOU CAN COUNT ON! • PROVEN COLLECTION TOOLS & METHODS • CUSTOM PERFORMANCE REPORTS • FEES CONTINGENT UPON COLLECTION • NO ANNUAL SETUP COSTS OR CANCELLATION FEE • SYSTEM INTEGRATIONS:

VendorGuideUSA.com 7

Covid-19:

The Silver Lining Impact on the Covid-19.

Social Distancing.

The Novel Coronavirus…

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All of these words have now become part of America’s standard vocabulary.

The Coronavirus Pandemic has certainly impacted every US industry in some way – Many in a negative manner. The Multi-Family industry however, will persevere. The apartment industry as a whole contributes more than $1.3 trillion to the U.S. economy, and supports more than 12.3 million jobs across the country. Since the very first apartment building was built in 1830, the multi-family industry has encountered recessions, natural disasters, prior pandemics, and we’ve persevered every time – Becoming slightly ‘better’ overall with each experience. Though the impact of the Covid-19 pandemic has been severe, memorable, and definitely challenging to multifamily operators across the country, there are many silver linings that we cannot ignore. Many operators are now better positioned, and prepared for a change in the landscape of Property Management operations. Operating in a newly virtual world. Site unseen leasing: Something that many on-site teams have always dabbled in, however has never quite called for an entire shift in the way we do business. Not only has Covid-19 prompted us to seek and utilize many technological platforms and features that were always within our reach (many left under-utilized), we’ve now become

lean, mean, site unseen leasing machines! Our leasing teams are able to hone in on performance metrics and fine-tune their leasing skills at a deeper level. This insight prompts a constant improvement of the sales process. “Pandemic leasing” has also provided deeper diving tools that key leadership in to previously unnoticed, problematic employees. Using technology to track leasing and performance metrics leads to a clear path of expectations for employees, provides clear performance management tools for supervisors, and assists many companies with maintaining compliance with Federal Fair Housing laws – All while offering our customers the convenience of apartment shopping without changing out of their pajamas. Leasing drives our business, and our customers crave convenience. It’s no longer a matter of ‘if’ companies will get on board with virtual leasing. It’s now become a matter of when. Virtual leasing is here to stay! Along with the enhanced leasing tools, there are a wide variety of other benefits to transitioning to a virtual world. Pre-pandemic, many operators offered online payment options, resident portals with access to electronic work order submissions, and other ‘handsoff’ tools for residents and prospects alike to utilize. Those that did not, quickly adapted in preparation for remaining competitive through the challenging time. Those who have been in the industry for some time can relate to the saying, “Training our customers is half the battle”. These tools have expedited this training process, and pushed our teams to motivate residents to start paying on-line when they were previously

or very important to ones’ overall job satisfaction. The coronavirus pandemic has offered our industry the ability to connect on levels many of us weren’t previously accustomed to. Through the ever-changing landscape of the virus, teams were forced to connect virtually – and often! It wasn’t unusual to connect daily to confirm all team members were aligned, and to ensure the business continued smooth operations. In many cases, team member became temporary-remote workers – New territory for many whom had traditionally always been in an on-site environment.

Multi-Family Industry article by jenna m. schneider

paying via check and to submit their service requests electronically when many offices were closed to visitors. It pushed our teams to require detailed information from our residents so we could better diagnose service repairs, have a first-hand written account of customer concerns, and has provided us opportunities to ‘train’ our customers on the differences between a true emergency, and standard service calls. Some companies have utilized this to push their service into the next level as well by creating minor DIY service videos for small, frequently occurring maintenance issues within the apartment homes – Which are now built into a library for future use to address these items moving forward. In a world where more and more residents prefer DIY and “Do not disturb”, these tools will be essential to the future of maintenance operations – With added cost saving benefits to operators. Offering an omni-channeled approach to apartment searchers and renters is a fantastic way to capture through the various generational preferences.

Amazing things were happening in terms of employee growth and development, and persons who worked remotely pre-pandemic were now more connected than ever. A whole new level of trust (and the importance of it) in the workplace has evolved. Supervisors were forced to put an emphasis on the employee experience. Added appreciation, empathy, transparency, and gratefulness during an ever-changing time was more present than ever in many companies. Communication as a whole was on over-drive. We’ve tried for years to obtain this level of connectivity, and accountability within our workforce. We have a real opportunity to embrace this accomplishment and instill it into our post pandemic operations. The impact on employees during those first few months - Whether good or bad, will certainly be one we will all carry in our minds and hearts for the rest of their lives. As always, the multi-family industry perseveres. The challenges large, the learning opportunities larger. When we’re challenged, we grow. With technology in our toolbelt and amalgamation of our teams, we have a great opportunity to come back stronger, more cohesive, and better operating than we were pre-pandemic. There’s always a silver lining.

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The connectivity we’ve longed for, yet never experienced pre-pandemic.Companies across America have craved employee connectivity and collaboration in prepandemic times. The challenge of creating a cohesive work environment alongside a range of different personalities has been a longstanding obstacle for many HR departments and leadership teams – Multifamily companies are not excluded from these difficulties. According to Statista’s survey on teamwork, 89% of U.S. employees describe teamwork between departments and other business units as important,

This new level of communication showed us first hand it’s importance in our business operations. Maintenance was on the same page as the office team and sisterproperties were operating in unison. Supervisors had a chance to get to know their employees on a personal basis - catching glimpses into each other’s’ home lives, meeting kids whom were home studying while on Zoom calls, and virtual happy hours were on the rise. Teams were pulled together as one solid unit to do their part in defeating a common enemy. Job satisfaction for many was restored, people were re-engaged, teams were performing on levels they’ve never reached before. Team members were being challenged, and were growing right in front of our eyes! Through the shared changes in ‘life as we knew it’, we had opportunities to connect deeply with those in the trenches of our business.

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CARPET CLEANING

CNC is your single-stop amenity provider — Offering a complete package of products and services, while most other suppliers offer products for a single type of space. We can design multiple amenity spaces (fitness centers, pool, patio, grill area, dog park), promoting your business and saving you money. That’s part of the reason people like to do business with us.

 INTERIOR

DESIGN  3-D LAYOUTS

 INSTALLATION

FITNESS/AMENITIES

EXPERIENCE + PASSION = CNC COMMERCIAL GROUP

We are your #1 source for:  Fitness Equipment  Pool/Patio Furniture  Outdoor Amenities Call us today for a consultation 314.518.3136, and let us help create your vision!

christy@cnccommercialgroup.com | 314.518.3136 www.cnccommercialgroup.com

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2032 Hanley Rd.,# 228, Dardenne Prairie, MO 63368

FLOORING SOLUTIONS

The Very Latest in

With Your Friends at Artisent Floors article courtesy of artisent floors

The multi-family business is a fastmoving, quick-changing industry, and the flooring industry is right there alongside it. With new products, new processes and new services evolving regularly, here are some of the hottest points you should consider when it when it comes to your property, your flooring and your flooring vendor.

SHEET VINYL OR VINYL PLANK?

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Vinyl plank is all the rage. More durable than sheet vinyl, more repairable than sheet vinyl and more trendy than sheet vinyl, it’s also significantly more expensive. Is your property in a position to invest in not just the quality, but the longevity of its floorcovering? And are you looking to install hard surface throughout the unit? Consider vinyl plank.

Less than a decade ago, sheet vinyl was available in essentially one look – a dated but “good enough” tile or stone look that, well, looked nothing like real tile or stone. Sheet vinyl has since completely changed. Available in wood and tile patterns of all sizes, of all colors, with deep embossing, some sheet vinyl products look even more authentic than vinyl plank. While not as durable as vinyl plank and not well-suited to install throughout the apartment, it’s a far more budget-friendly option that doesn’t sacrifice as much aesthetically as you think.

IS IT WORTHWHILE TO GO ON A PRODUCT PROGRAM WITH A PARTICULAR MANUFACTURER? In short, the answer is usually “no.” Flooring manufacturers call on property management companies in effort to drive specifications for their products by offering rebates and high-dollar setup fees. While an honest effort, consider what you – the property manager, management company employee or owner – are giving up when signing on with a specific product from a specific manufacturer.

PRICE FLEXIBILITY Manufacturers offer end users a rebate, but they build that into the cost they charge your flooring provider. The flooring provider pays a higher price for the product, and subsequently passes the extra cost on to you. Nothing is free. While you may be getting a rebate, there’s a good chance you’re paying too much. If you’re on a product program and want to check on this, ask your flooring provider to show you pricing of a comparable product that isn’t on that program.

MULTIFAMILY.

We are dedicated to providing the most

At Artisent Floors, we focus our

eﬀective solution for each property and

products, pricing and business practices

making our customers’ jobs easier.

with property management in mind.

FLOORING SOLUTIONS

Multi-

------------------------------------------------Next-Day Service Available PRODUCT FLEXIBILITY The flooring industry changes quickly. One manufacturer may have a great product at a great price, but signing an agreement marrying yourself to that manufacturer for a year or more prevents you from capitalizing when another manufacturer introduces a newer, better product at a more competitive price. If you have a product you like, talk to your flooring provider regularly about other products that fit that same specification, but may have superior performance, stainresistance or pricing.

WHAT ELSE CAN YOUR FLOORING VENDOR DO? Sure, your flooring vendor can sell and install your new flooring. But as the last or next-to-last vendor in a unit as it’s being turned, your flooring vendor is in a unique position to offer extra services. Among the extra services Artisent Floors offers its customers:

ELIMINATE ODORS WITH SMELL ZAPPER A bio-enzymatic odor eliminator that can be applied just before the installation of new flooring. Smell Zapper attacks odors from urine, mold, garbage and other organic odors, can be applied in minutes and requires little to no drying time.

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SANITIZE AND DISINFECT UNITS WITH VITAL OXIDE A hospital-grade disinfectant approved by the EPA for use against the coronavirus that causes COVID-19, Vital Oxide is applied with a fogger throughout an apartment unit. It leaves no residues, no odor and is so safe that no personal protective equipment is required during the application process. The process takes only a few minutes per apartment, leaving hard surface and high-touch areas completely disinfected, and carpeted areas thoroughly sanitized.

FURNITURE

AFFORDABLE FURNITURE RENTAL STYLISH QUALITY PRODUCTS UNBEATABLE SERVICE LOCALLY OWNED AND OPERATED DISCOUNTED DISPLAYS CORPORATE UNITS GUEST SUITES

Get More Furniture and Pay Less

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Empire Furniture Rental, we provide high quality, cost effective furniture rental in the Greater St Louis Region. We are St Louis owned and operated; we offer only the best furniture for rent, combined with a service-orientated team of professionals. We operate a warehouse-only concept; what this means to you is simple – you will save money. We work hard to make your experience with us quick, easy and affordable.

Your Satisfaction is Guaranteed! Our goal is to ensure you are 100% Satisfied with the furniture that you rent from us. • Quality – we guarantee the quality and condition of your furniture will be in new or like new condition. • Accuracy – we guarantee you will receive all items you have ordered, if a substitution is unavoidable, the substituted item will be of equal or greater value. • Timeliness – we guarantee to deliver and pick up your furniture on the mutually agreed upon date.

Feel free to contact us with any questions you may have. EmpireFurnitureRental.com

CALL US TODAY!

314.983.0933

FOR ALL YOUR MULTI-FAMILY PROPERTY NEEDS! SALES • SERVICE • INSTALLATION

BUILDING SUPPLY

YOUR ONE STOP SHOP

APPLIANCES

OUTDOOR LIVING

MIRRORS

SHELVING & CLOSETS

SHOWER GLASS & DOORS

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Meghan Estes (636) 379-9886 cbennett.net

VISIT OUR BRAND NEW SHOWROOM! 1700 West Terra Lane O’Fallon, MO 63366

FIREPLACES

FRONT COVER â&#x20AC;˘ SHARON CHAPMAN DESIGN

Updating

TO ATTRACT TOP DOLLAR LEASES & HIGH-VALUE RESIDENTS

Are you looking for an interior design company who specializes in new commercial development interior design or looking to renovate or update an existing commercial property to stand out against competition to attract higher value clients?

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Are you losing business to your updated or new competitors in your market?

When was the last time you updated your property? At Sharon Chapman Design, we have found that most property owners feel it is costly to update & renovate, when in fact you can bring in top dollar leases and higher-value residents and tax breaks to get a great return on your investment. Sharon Chapman Design is the St. Louis design company for your apartment complexes and new commercial spaces.

FRONT COVER • SHARON CHAPMAN DESIGN

Way!

Sharon Chapman Design offers a turn-key service to take you from creation to completion. With over 20 years of experience in the design industry, we manage projects of all shapes and sizes from residential to commercial.

CALL TODAY TO GET STARTED! 636.898.1070 • www.SharonChapmanDesign.com

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Our clients include: One Cardinal Way - Sharon • 5300 Centre 1400 Russell Apartments • VOTO Apartments Chapman Design has One Cardinal Waybeen selected as the preferred Sharon Chapmandesign Design company has recently forbeen their selected as the preferred design company for the residents of One Cardinal residents!

HAULING

WE HAUL

te Today!

Quo Call Us For a

314.306.2000

DUMPSTER SERVICES

We Deliver!

Your Multi-Family Hauling Specialists. At We Haul we pride ourselves on our timeliness. Delivery/Pick up/Availability/ Same Day/Multiple Trips...we have you covered. Our drivers are professional and reliable. Great rates. Exceptional service.

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We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We provide assistance in helping you decide what is the best size for your job. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, sameday delivery. Most of our dumpsters have rubber wheels, and we are continually improving our equipment. For our dumpsters that do not have rubber wheels, we always put plywood down to ensure that no damage occurs. Our attention to details is second to none, as we are a smaller operation that continues to grow.

Please give us a try! WeHaulDumpsters.com

We Haul Dumpster Rates 10 Yard

starting at $200

15 yard

starting at $250

20 yard

starting at $275

30 yard

starting at $385

Servicing St. Louis & St. Charles Counties in Missouri and St. Clair and Madison Counties in Illinois.

APARTMENT ASSOCIATION

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BULLETIN BOARD

PROPERTY RESTORATION

FITNESS

RESTORATION

ACCOUNTING

TREE SERVICES

TREE EXPERTS

314-725-6159 Tim Gamma

B.S. Horticulture Board Certified Master Arborist MW-0117B

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P.O. Box 16103 Clayton, MO 63105 tim@gammatree.com www.gammatree.com

BULLETIN BOARD

PAINTING/GENERAL CONTRACTING

FURNITURE

HAULING

SECURITY

BUILDING SUPPLY

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KEY MANAGEMENT SYSTEM

How smart are smart locks?

If you make not-so-smart security mistakes, you could be leaving your property at risk. Make sure your access control is a benefit, not a burden.

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Find out how at keytrak.com/smart or call 800.720.0471.

PAINTING

Don’t move, Improve! Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years. As we like to say, “We’re not the best because we’re the oldest. We’re the oldest because we’re the best.”

Multi-Family Commercial Residential Exteriors Interiors Painting Resurfacing Remodeling FREE ESTIMATES!

314-646-7000 | BecknerSTL.com Customer Focused • Cost Effective • Great Return On Your Investment

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7805 Manchester Road | St. Louis, MO 63143

LANDSCAPE

WE MAKE YOU LOOK GOOD!

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RETAINING WALLS & DRAINAGE

LANDSCAPE CONSTRUCTION

SNOW & ICE MANAGEMENT

CALL US TODAY AT 314.776.LAWN FOR A CUSTOM QUOTE!

www.brakelandscaping.com

LANDSCAPE MAINTENANCE

LANDSCAPE

FREE ESTIMATES!

CONTEMPORARY LANDSCAPE OUR SERVICES INCLUDE • Landscape Design • Installation • Maintenance

• Irrigation Systems • Landscape Lighting • Walkways • Water Features

• Snow Removal

• Stone Retaining Wall • Planting • Sodding & Seeding

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CONTEMPORARYLANDSCAPE.NET

Estes Accounting is a professional accounting and bookkeeping solutions firm committed to excellence. This company was built to help small and mid-size businesses meet their accounting needs with reliable, timely information.

Contact me today! Kimberly Estes (314) 283-1491 Kimberly@EstesAccountingLLC.com St. Louis, MO 63146

“Keeping your finances in check, while you grow your business!”

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 Professional - Skilled in increasing the accuracy and efficiency of your financial reports.  Transparent - I work to make sure you are informed and educated about the solutions that are presented.  Reliable - I provide accurate solutions to increase financial productivity.

ACCOUNTING

ESTESACCOUNTING

www.EstesAccountingLLC.com

LEASING

Apartment Leasing Solutions Temporary Staﬃng, Energizing Leasing Classes, Consulting & Solutions for Property Management

Staﬃng § Great Leasing and Management Professionals for temporary & temp to hire § Short term/long term assignments § ZERO placement fee programs! § Make your next hire the BEST new hire! § Hire Rite Program available, ask us how!!

§ things leasing! § Individual classes, team training & company § From Phone to Close - Fun skills class on all leasing skills! , Time Management, § and so much more! We can tailor any of our topics to meet your company goals!

Property Management VendorGuideUSA.com

Secret Leasing Shops Serving the greater St. Louis, MO & surrounding areas

NALP instructor, professional speaker, St. Louis Apt A Board of Directors W property management experience and leasing to every client! Members of the SLAA, Products & Service Council, NAA

MAINTENANCE SUPPLY

We’re here for St. Louis ▶ Next Day Delivery on Our Truck ▶ Competitive Pricing ▶ Leading Fill Rate—Thousands of MRO items in stock and ready for next day delivery!

TH TO

▶ Legendary Customer Service ▶ Best-in-Class Invoicing

(subtotaled by category INCLUDING tax)

▶ Technical Training—Chadwell University ▶ User-Friendly Website ▶ Renovation Services

OUR ST. LOUIS TEAM IS READY TO SERVE YOU! JOSH COSTELLO TERRITORY SALES MANAGER 314.202.3609 MIKE BRADY TERRITORY SALES MANAGER 314.703.8777 KEN FRITSCHE REGIONAL SALES MANAGER 314.313.0823

ST. LOUIS BRANCH

www.ChadwellSupply.com | 888.341.2423

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352 Hazelwood Logistics Center Dr. Suite 500 Hazelwood, MO 63042

PROPERTY MANAGEMENT

StoneCreekLiving.com Exceptional Apartments, Outstanding Service. WHAT SOLUTIONS DO WE PROVIDE? StoneCreek, founded and based out of St. Louis, provides industry-leading management services to owners and developers of conventional, senior, and student apartment communities. Our comprehensive list of services includes: •

Rent collection and bad debt management.

• • • • •

Reviewing and paying all property expenses. Accounting for all property income, expenses, assets, and liabilities. Establishing a property specific rental policy. Streamlining a robust marketing & reputation management system. Preparation of operating and capital improvement budgets.

•

Negotiation of contracts for quality services and supplies at the best prices.

• • • •

Actively monitoring market conditions. Setting and reviewing rental rates weekly. Staff management and training. Investor relations.

• • • • •

Capital expenditure planning & implementation. Compliance. Human resources. Risk management. Information technology.

We operate a portfolio of more than 6,000 units across the United States. We have implemented over $100M of interior rehabilitation and building exterior capital expenditures over the past 15 years, providing a significant return on VendorGuideUSA.com

investment for our valued partners and clients.

We deliver the ultimate apartment living experience by focusing on our residents’ comfort, providing high-quality amenities, spacious floor plans, and consistent communication from our dedicated on-site teams.

•

Company Leadership – our leadership team brings a combined 100+ years of multifamily industry experience to the table. Property Leadership – our team and on-site professionals hold all industry-leading designations, including CAM, CAPS, and CPO.

• •

Diverse skill sets across the company – operational experts with a variety of backgrounds in operations, sales, marketing, finance, and accounting. Experience and Expertise – we scope and manage extensive valueadd remodeling and construction processes with focus and precision. Internal training – our training process and partnerships with local apartment associations enable us to embrace lifelong learning and empower our employees to provide excellent customer service for

• •

PROPERTY MANAGEMENT TREE SERVICES

WHAT SETS STONECREEK APART?

our residents.

WHY IS STONECREEK THE PERFECT PLACE TO JUMPSTART YOUR CAREER? With active markets throughout the Midwest and Southeast United States, we have positions and training programs available for just about every background. StoneCreek provides the right platform to allow its team members to truly develop a successful career. If you are interested in an exciting and rewarding career, contact us today to get started. One of StoneCreek’s best investments is in our own people. We take pride in hiring the best team members to provide worldclass customer service to our residents. Here are some of the reasons why our employees love working at StoneCreek: • •

•

Excellent group benefits. Competitive pay. • Specialized training classes and development opportunities that springboard our employees’ professional growth. Rewards and recognition for team members’ specific achievements.

WHERE ARE STONECREEK’S COMMUNITIES LOCATED? Each of StoneCreek’s communities is unique and special in its own way. We actively manage properties across Missouri, Kansas, Illinois, Indiana, and North Carolina. Visit our website to learn more about each of our properties!

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CONNECT WITH US TODAY We look forward to connecting with you soon! Please feel free to contact us through our company website, phone, or email: StoneCreekLiving.com Phone: (314) 339-6104 Email: info@stonecreekliving.com

PLUMBING

www.milfordsupply.com

For All Your Plumbing Needs SOUTH COUNTY

10943 Lin-Valle Dr. St. Louis, MO 63123 Phone: (314) 894-1991

SAINT CHARLES

1799 Ford Lane St. Charles, MO 63303 Phone: (636) 949-0097

MILFORD KITCHEN & BATH – FENTON 936 Brookwood Center Fenton, MO 63026 Phone: (636) 717-0700

KINGSHIGHWAY

4219 South Kingshighway Blvd St. Louis, MO 63109 Phone: (314) 932-5920

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SOULARD PLUMBING SUPPLY

78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

MILFORD KITCHEN & BATH – WEBSTER GROVES 78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

MILFORD HVAC HC-1 10947B Lin-Valle Drive St. Louis, Missouri 63123 Phone: (314) 626-0882

PROMO PRODUCTS & MORE!

GOT MOVE-IN GIFTS?

REWARD YOUR RESIDENTS!!

SOCIAL MEDIA

Need help marketing your business in our "new normal"? Keep up with new trends in our rapidly changing environment with professional content marketing services.

Contact Anya for a FREE content consultation: Anya@AnyaOvermann.com

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Anya provides strategic content writing that serves the growth of your business through: Website content Blogging Email marketing Social media marketing

RESTORATION

All of your restoration needs under one roof! • Multi-Family • Insurance Specialist • Gutters • Commercial • Roofing • Soffits/Fascia • Residential • Siding • Gutter Guards PROFESSIONAL SERVICES SATISFACTION GUARANTEED AFFORDABLE PRICES

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TIMELY

Call Today! 314-657-7425 Craig@ArchwayStormRestoration.com www.ArchwayRestoration.com ARCHWAY RESTORATION | STORM DAMAGE | FREE ESTIMATES

RESTORATION

LET US HELP YOU GET BACK TO NORMAL RESTORATION 24-HOUR EMERGENCY RESPONSE PROPERTY INSURANCE CLAIM SUPPORT

CORONAVIRUS (COVID-19) CLEANING & DISINFECTING SERVICES • Venturi Restoration is ready to respond to your cleaning and disinfecting needs (multi-family/commercial/municipal/residential) • Cleaning and disinfecting protocol follows updated CDC guidance for mitigating the transmission of viral pathogens (including Coronavirus) • Trained technicians with proper personal protective equipment will ensure safe and effective on-site process • Utilizing only those disinfectants suggested for both hard and porous surfaces by the Centers for Disease Control

• • • •

Water Damage Fire & Smoke Damage Mold Discovery Wind & Storm Damage

Our team of St. Louis-based professionals have decades of experience responding to property damage from any cause. We’re prepared to respond NOW to your property damage emergency. We will restore your property quickly and efficiently so you can get BACK TO NORMAL. Call now to speak with one of our experts.

314-664-9999 StLouis.Venturi@CallVenturi.com

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Helping St. Louis homeowners, business owners and property owners get back to normal after:

ROOFING

SERVING THE MULTI-FAMILY, RESIDENTIAL & COMMERCIAL ROOFING NEEDS IN ST. LOUIS AND SURROUNDING COMMUNITIES SINCE 2009.

EXPERIENCED IN MULTI-FAMILY PROPERTIES ROOFING • ROOFING REPAIRS

As one of the Midwest’s largest contractors, Bone Dry has been serving the multifamily market for over 30 years. With nine locations across the Midwest, we complete projects efficiently, matching scope and scale to customer’s satisfaction. Bone Dry is an Owens Corning Platinum Preferred contractor.

FREE INSPECTIONS & ESTIMATES

MASONRY BRICK & CHIMNEY REPAIR • REPLACEMENT

INSURANCE SPECIALIST AVAILABLE LOCAL , INSURED, BONDED 24 /7 EMERGENCY SERVICES

EVERYTHING UNDER

INSULATION

ONE HELLUVA

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ROOF

GUTTERS • GUTTER COVERS • CLEANING

11368 DORSETT ROAD • MARYLAND HEIGHTS, MO 63043 BONEDRY.COM

636-489-1830

314.725.6159 GammaTree.com

TREE SERVICES

Your Trees Deserve the Best Care

Gamma’s roots run deep

Gamma Tree Experts has provided high quality tree and shrub care since 1954. Family owned and operated, we are known for our quality and integrity. Our customers like our professionalism, our responsiveness, and they like doing business with a company where quality is of prime importance. Our experienced staff of horticulturists and certified arborists are dedicated to preserving and protecting your growing investment. We’ll provide you with a clearly stated tree care proposal containing a scope of work, terms and conditions and guaranteed pricing. We can perform stand alone tree care work on a project basis or put together an integrated, proactive program of regular inspections, preventive maintenance, scheduled pruning and timely fertilization. We recognize the tradeoffs between maintenance costs and property value and recommend only practical solutions that we know work. • Multi-Family Experts • Residential Services • Commercial Tree Services • Municipal Services VendorGuideUSA.com

• Programs

SECURITY

environmental design HELPS CURB CRIME article by nathan burnett, watchtower security

]

Crime Prevention Through Environmental Design, or CPTED, is a term based on the understanding of how physical surroundings and established norms impact behaviors, such as crime and vandalism or their deterrents.

By utilizing these four principles, the shape of a physical environment can be transformed to promote positive behaviors and discourage negative ones.

natural access

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This involves limiting criminal opportunities by not only restricting access to the property but also by controlling the direction of traffic. Many properties will utilize geography to their advantage. They may have high iron fences along the front, but the sides may purposefully be built into the surrounding woodlands or a lake to limit access. Criminals who are unable to get to their targets easily are less likely to commit crimes.

natural surveillance

Creating ways that make parts of a property more visible deter crime because people committing such behavior do not want an audience. Simply trimming overgrown landscaping or utilizing open stair risers creates more visibility and gives criminals less opportunities to hide. Creating ways to passively increase visibility is a great step, but you can also take a more active role with activity generators. Activity generators are things in your community people utilize, increasing foot traffic, which in turn increases visibility. Amenities such as playgrounds and community mailboxes are excellent examples of ways to increase activity and natural surveillance.

SECURITY

F U L LY M A N AG E D V I D E O S U R V E I L L A N C E E XC L U S I V E T O T H E M U LT I FA M I LY I N D U S T R Y

natural territorial reinforcement

The process of clearly defining the boundary between public and private space. Having ways to reinforce this feeling of territory can give residents a better sense of community and help to quickly identify someone who is an outsider. Strategically placed trees, sidewalks, roads and signage are all great ways to help clearly delineate public and private space.

maintenance

Implementing these principles might be easier than you think. The simplest thing to start or improve on are daily rounds. Have your team walk the property and its boundaries daily. While on this walk they can ensure gates, locks and other access controls are functioning, perform a landscape audit, inventory high-value assets such as air conditioners and pick up litter on the grounds. Taking steps to achieve these principles of CPTED can possibly reduce the potential for crime and improve the quality of life for residents, and lead to increased occupancy rates.

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The oft-referenced â&#x20AC;&#x153;broken windows theoryâ&#x20AC;? says that buildings with a few broken windows that are not repaired encourage vandals to break more windows. If nothing is done about this new damage, their behavior escalates. The moral: If you let little things accumulate, before you know it, you have big problems.

CLASSIFIEDS VendorGuideUSA.com 38

A ACCOUNTING

CUSTOM SOFTWARE SOLUTIONS

H HAULING

ESTES ACCOUNTING 636-728-2453 EstesAccountingllc.com

INTELLIRENT 415-849-4400 MyIntellirent.com

WE HAUL 314-306-2000 WeHaulDumpsters.com

Estes Accounting is a professional firm dedicated to providing outstanding day-to-day business solutions ranging from accounting services to bookkeeping, business management, tax preparation and filing services.We are committed to providing reliable accounting services for small to mid-size businesses to help entrepreneurs acquire accurate information to make the best decisions.

Whether you’re a do-it-yourself landlord or you manage an ever-growing team of leasing agents, Intellirent’s leasing software solutions help you increase your efficiency and profitability.

We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, same-day delivery.

B BUILDING SUPPLY

F FITNESS/AMENITIES

I INTERIOR DESIGN

C BENNETT 314-556-1408 CBennett.net

CNC COMMERCIAL GROUP 314-518-3136 CNCCommercialGroup.com

SHARON CHAPMAN DESIGN 314-224-1551 SharonChapmanDesign.com

Family owned, C Bennett Building Supply specializes in fireplaces, fireplace surround, shower doors, appliances, outdoor living, mirrors, shelving, and hardware.

To passionately and professionally partner with our clients to design, deliver creative, unique fitness centers and pool environments. CNC, your single-stop amenity provider. While most other suppliers offer products for a single type of space, WE can design multiple amenity spaces for you (fitness centers, patio, grill area, dog park).

We are your solution to Create, Update & Renovate for all of your residential & commercial projects. Sharon Chapman Design specializes in assisting management companies create an updated and welcoming property to leverage the highest leasing dollar.

C CARPET CLEANING

FLOORING SOLUTIONS

K KEY MANAGEMENT SYSTEM

SAMS CARPET CLEANING 636-949-8229 SamsCarpetService.com

ARTISENT FLOORS 314-743-6299 ArtisentFloors.com

KEY TRAK 913-645-1959 KeyTrak.com

Carpet cleaning is a big part of who we are and what we do. But did you know that Sams offers a comprehensive slate of cleaning and repair services to care for your entire interior space? Whether it’s for your home, commercial space, or multi-housing / apartment building.

For 30 years, Artisent Floors has crafted our services, processes and equipment specifically for multifamily properties. We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier.

KeyTrak offers different systems that can be customized to meet your unique needs. Whether you need to secure your business’s facility, inventory, keys, or assets, there’s a solution for you.

COLLECTIONS

FURNITURE

L LANDSCAPE

CONSUMER COLLECTION SERVICES 314-432-2430 ConsumerCollection.com

EMPIRE FURNITURE 314-983-0933 EmpireFurnitureRental.com

BRAKE LANDSCAPING 314-776-5296 BrakeLandscaping.com

We provide professional collection services with compliance, recovery and customer experience as our top priorities. With resources and proven methods, we promise to improve your collection process! Our services allow Clients to customize our service to meet the needs of their business, while also providing RESULTS YOU CAN

St. Louis Furniture Rental. At Empire Furniture Rental, we provide high quality, cost effective furniture rental in the Greater St Louis Region. We are St Louis owned and operated; we offer only the best furniture for rent, combined with a serviceorientated team of professionals.

Brake Landscaping & Lawncare, Inc. has provided St. Louis with landscape maintenance, snow & ice management, landscape design, landscape installation and much more. Whether it’s a commercial mowing project, snow plowing, design/build, or drainage installation and grading solutions, you can count on Brake because, “We make you look good!”

COUNT ON!

R RESTORATION

SOCIAL MEDIA

CONTEMPORARY LANDSCAPE 314-524-0530 ContemporaryLandscape.net

ARCHWAY RESTORATION 314-657-7425 ArchwayRestoration.com

ANYA OVERMANN WRITING SERVICES 314-560-6243 AnyaOvermann.com

Since 1982, Contemporary Landscape has been beautifying residential and commercial properties throughout the Metro St. Louis area. We Design, Install and Maintain your landscaping needs big or small. We are a professional organization of horticulture and landscaping specialists who combine our individual skills to improve, beautify, and preserve your environment.

Archway Restoration has a simple mission: To provide the absolute best in home repairs and restorations while acting with honesty and integrity.

Anya Overmann is a writer and marketer with over six years of experience creating content for businesses. Having worked on hundreds of projects, she is highly regarded by her clients for her creative and effective writing skills. Services include: creating website content, blog content, email marketing content, and ghostwriting.

LEASING

RESTORATION

T TREE SERVICES

APARTMENT LEASING SOLUTIONS 314-504-3469 AptLeasingSolutions.com

VENTURI RESTORATION 314-664-9999 VenturiRestoration.com

GAMMA TREE 314-725-6159 GammaTree.com

Temporary and temp to permanent hire apartment staffing. Training & Consulting Services for the Multi-family Industry. Serving the greater St. Louis area.

Our team of St. Louis-based professionals have decades of experience responding to property damage from any cause. Weâ&#x20AC;&#x2122;re prepared to respond NOW to your property damage emergency. We will restore your property quickly and efficiently so you can get BACK TO NORMAL. Call to speak with one of our experts.

Our arborists are passionate about trees. They understand how much your trees mean to you and have the knowledge and technical experience to provide the utmost in tree care. The Gamma staff includes Board Certified Master Arborists, Certified Arborists, Horticulturist and an Urban Forester.

P PAINTING

ROOFING

BECKNER PAINTING 314-646-7000 BecknerSTL.com

BONE DRY ROOF 636-489-1830 BoneDry.com/st-louis/

Beckner PaintingÂ is your Residential & Commercial painting company in St Louis. We handle all painting projects from indoor and exterior painting Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years.

It all humbly started in a small garage. But that garage had one helluva good roof. Thirty years later, Bone Dry has emerged as one of the largest residential roofing companies in the Midwest. Every member of a Bone Dry crew is trained and certified in their task at hand.

S SECURITY

MILFORD PLUMBING SUPPLY 314-894-1991 MilfordSupply.com

WATCHTOWER 855-427-4586 nathanelmoburnette@gmail.com

Milford Supply Company sells wholesale and retail plumbing products. Providing material, knowledge and training for the plumbing professional contractor. While; maintaining a respected relationship with the retail market because of the knowledge of its product offerings and professionalism in working with consumers.

We are the ideal, long term asset protection resource for property management groups that specialize in multifamily housing. With little time to micro-manage, these property management groups need lasting partnerships from their suppliers. They want to know someone is always there twenty-four hours a day, seven days a week.

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PLUMBING

CLASSIFIEDS

LANDSCAPE

Knows Marketing... Grow your brand. Get noticed with new cool SWAG! Thousands of items to choose from.

Personally Branded PPE

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Cups / Tumblers / Mugs

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Multi-Family Vendor Guide - St. Louis, MO Summer 2020

Articles inside

SECURITY