Vendor Guide by VendorGuide

WINTER 2017/2018

YOUR GO-TO FOR

PROJECT MANAGEMENT Unit Remodels and Upgrades Painting Deck Repair and Replacement LED Lighting Flooring HVAC and Electrical Roofing Windows Siding Gutters And So Much More...

celebrating

We MAKE SURE your project is done on time and within budget.

19 87

201 8

years

763-541-4886 | BuildingMaintenanceManagement.com | Pg. 30, 37, 39

PAINTING

Taking Taking Care Careofof

You You

Elliott’s Painting & Decorating hashas served thethe commercial andand multi housing Elliott’s Painting & Decorating served commercial multi housing industries since 1991. We’ve learned a few things over thethe years, including thethe importance industries since 1991. We’ve learned a few things over years, including importance of taking great care of our customers. WeWe do do thisthis by by focusing on on what we we do do best, andand by by of taking great care of our customers. focusing what best, maintaining an an unwavering commitment to simplicity, transparency andand quality. maintaining unwavering commitment to simplicity, transparency quality.

✓ Straightforward, competitive pricing ✓ Straightforward, competitive pricing

Services Services

✓ Interior painting andand repair specialists ✓ Interior painting repair specialists

• Turnovers • Turnovers

✓ Multi housing andand commercial specialists ✓ Multi housing commercial specialists

• Occupied units • Occupied units

No No surprises. surprises. No No gimmicks. gimmicks. Just experience Just experience youyou cancan relyrely on.on.

andand wallwall repairs ✓ Last dayday of the month quick-turn guarantee • Ceiling repairs ✓ Last of the month quick-turn guarantee • Ceiling • Hallways andand common areas • Hallways common areas

✓ Easy scheduling ✓ Easy scheduling

• Water damage • Water damage

✓ EPA Lead-Safe Certifi ed ed Renovator ✓ EPA Lead-Safe Certifi Renovator

• Wallpaper removal andand hanging • Wallpaper removal hanging

www.VendorGuideUSA.com

✓ Award-winning customer service ✓ Award-winning customer service

952-646-2500 • www.elliottspainting.com 952-646-2500 • www.elliottspainting.com

Eliminate the Stress of Managing Multiple Vendors

Painting

PAINTING & CLEANING

YOUR ONE STOP SHOP Apartment Turn Specialists

Cleaning Carpet Cleaning Our Painters Take the “Pain” Out of Painting! Our Services Include:

Our Cleaners Shine in Quality and Customer Service! Our Services Include:

• Turn Painting/Quick Turns • Upgrades • Capital Improvement Projects • Interior and Exterior

• Turn Cleaning/Quick Turns • Common Area Contract Cleaning • Turn Carpet Cleaning/Quick Turns • Common Area Carpet Cleaning

Manage Your Community NOT Your Vendors! We Make it Our Business to Enhance Your Business: • Effective Scheduling and Overall Communication • Competitive Pricing • Experienced/Dedicated Crews with a Lead on Every Job • All Workers are in Uniform and are Employees of ALL KIND • We Pride Ourselves on Quality and Cleanliness • On-Time Results within Budget • Rapid Response to Urgent Requests

For More Information!

612-432-3744

info@allkindpnc.com

www.VendorGuideUSA.com

VENDOR INDEX

I ADVERTISING Shop�Dine�Live �� 6 APPLIANCES All, Inc �� 7 ARTICLES Top 5 Traits of the Greatest Leasing Consultant in the World �� 12 Communication is Key in Lease-Ups �� 15 The Millennial Renter: 10 Things You Ought to Know �� 32 ATTORNEY Bernick Lifson/Malcolm Terry �� 8

INDOOR ADVERTISING Planet Media Communications �� 26 INTERNET PROVIDER North Star Fiber �� 27 K KITCHEN & BATHROOM Renovation Systems �� 38 Satoree Cabinets�� 28 L LIGHTING Solus LED �� 29

B BATHROOM & KITCHEN RESURFACE/RESTORATION ASR/TubFusion �� 9 Surface Specialists Metro �� 10 BULLETIN BOARD ��46

CABINETRY/COUNTERTOPS Renovation Systems �� 38 CARPET CLEANING Renovation Systems �� 38 Satin Touch�� 33, Back Cover Zerorez �� 11 CLASSIFIEDS ��42 CLEANING All Kind Painting and Cleaning �� 3 Enviroclean �� 13

MAINTENANCE Building Maintenance Management ��30, 37, 39 MARKETING MATERIALS Planet Media Communications �� 31

PAINTING All Kind Painting and Cleaning �� 3 Elliott's Painting & Decorating Inc� �� 2, 34 HOKR Painting Inc �� 34 Satin Touch�� 33, Back Cover PEST CONTROL Adam's Pest Control �� 35 PLAYGROUND EQUIPMENT Rainbow Play Systems �� 35 PLUMBING All Ways Drains �� 36 McDonough's Water Jetting & Drain Cleaning �� 42, 44 PROJECT MANAGEMENT Building Maintenance Management ��30, 37, 39

D DRAIN CLEANING All Ways Drains �� 36 McDonough's Water Jetting & Drain Cleaning �� 42, 44 DRYER VENT CLEANING Vent Guys ��14

E ELECTRIC & FIRE Electric, Fire & Security �� 16 EMERGENCY RESTORATION Renovation Systems �� 38 EXTERIORS Minnesota Exteriors �� 18 EXTERIOR RESTORATION Columbus Exteriors�� 19 Gates General Contractors, Inc �� 20, 40

REMODEL ASR/TubFusion �� 9 RENOVATION Building Maintenance Management ��30, 37, 39 Renovation Systems �� 38 ROOFING Columbus Exteriors�� 19 Gates General Contractors, Inc �� 20, 40 S SIDING Gates General Contractors, Inc �� 20, 40 SIGNS Elements Inc �� 40 STORM DAMAGE Gates General Contractors, Inc �� 20, 40

www.VendorGuideUSA.com

FIRE/FLOOD Renovation Systems �� 38 FIRE RESTORATION Lindstrom Restoration�� 21 FLOORING/CARPET Big Bob's Flooring �� 22 Hamernicks Decorating �� 23 Renovation Systems �� 38 G GLASS/DOORS Empire Door and Glass �� 24 H HVAC Jayhawk Mechanical �� 25

T TURNOVER SERVICES Satin Touch�� 33, Back Cover W WEB DESIGN Artbox Creative Studios �� 41 WINDOWS Columbus Exteriors�� 19 Gates General Contractors, Inc �� 20, 40 WINDOW CLEANING Wren Windows �� 41

www.VendorGuideUSA.com Minnesota's Comprehensive Guide for Property Management Professionals

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The publisher accepts no responsibility for errors in, or omissions of, content.

1001 Twelve Oaks Center Drive

Circulation: The Vendor Guide is direct mailed. If you would like to advertise in The

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Vendor Guide or have questions, please contact Scott Holgate or Burt Bauman.

Wayzata, MN 55391

If you want to be added or taken off the mailing list, please call 952-460-1930.

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CATEGORY VENDOR INDEX

Publishers Scott Holgate Burt Bauman

By-line articles are published with the permission of credited copywriter. Articles without a by-line are supplied by Metro Editorial Services under contract and are printed with permission. Advertiser gives Planet Media Communications permission to use and publish

Volume 7, Issue 2

photos both in print and online at www.VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of Planet Media Communications, LLC to advertise said business. Advertiser’s special or discounts are at the discretion of the advertiser and are subject to change without notice. Planet Media is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2017/2018, Planet Media Communications.

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APARTMENTS LEASED!

call today for ADVERTISING SPECIALS

G DIN iew. 20 ED rev PG

DOWNTOWN MINNEAPOLIS

TWIN CITIES METRO

VISIT PEARLEVISION.COM TO SCHEDULE YOUR EYE EXAM* VISIT PEARLEVISION.COM Eagan 1270 Promenade Place Eagan 651-452-8442 1270 Promenade Place 651-452-8442

FREE LENSES FREE FORLENSES KIDS FOR KIDS H COMPLETE PAIR PURCHASE

H COMPLETE PAIR PURCHASE SM

FREE LENSES FOR KIDS SM

18 and younger. Free single vision polycarbonate lenses with complete pair me & lenses). Cannot be combined with any vision care or insurance s.18Valid Excludes some frame brands and prescription younger. Freerequired. single vision polycarbonate lenses withincluding completeMaui pair me & lenses). Cannot be combined with any vision care or insurance 8/26/2017. s. Valid prescription required. Excludes some frame brands including Maui

H COMPLETE PAIR PURCHASE 8/26/2017. SM

18 and younger. Free single vision polycarbonate lenses with complete pair me & lenses). Cannot be combined with any vision care or insurance s. Valid prescription required. Excludes some frame brands including Maui

Eagan 1270 Promenade Place 651-452-8442

SAVE SAVE

Maple Grove 13195 Weaver Lake Rd. Maple Grove 763-420-5112 13195 Weaver Lake Rd. 763-420-5112

% 40 40%OFF OFF

Maple Grove 13195 Weaver Lake Rd. 763-420-5112

2ND PAIR PURCHASE 2ND PURCHASE Valid PAIR only at Listed Locations

40%OFF

2ND PAIR PURCHASE

8/26/2017. locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717

BRING IN YOUR DOCTOR’S PRESCRIPTON

Eagan..................... 651-452-8442 Maple Grove......... 763-420-5112 Eden Prairie.......... 952-944-3131 Minnetonka.......... 952-546-4414 VISIT PEARLEVISION.COM Eagan..................... 952-926-6149 651-452-8442 TOMaple Grove......... Edina...................... St. Louis Park....... 952-933-3722 SCHEDULE YOUR 763-420-5112 EYE EXAM* Eden Prairie.......... 763-241-2083 952-944-3131 Minnetonka.......... 952-546-4414 Elk River................ Edina...................... 952-926-6149 St. Louis Park....... 952-933-3722 BRING763-241-2083 IN YOUR DOCTOR’S PRESCRIPTON Elk River................

BUY ONE Eagan..................... 651-452-8442

SAVE

locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717

TO SCHEDULE YOUR EYE EXAM* BRING IN YOUR DOCTOR’S PRESCRIPTON

BRING IN YOUR DOCTOR’S PRESCRIPTON

BUY ONE Eagan..................... 651-452-8442 Eden Prairie.......... 952-944-3131 GETBUY ONE FREE ONE Edina...................... 952-926-6149 GET ONE FREE

SAVE AN EXTRA Maple Grove......... 763-420-5112

20 20

$Minnetonka.......... Eden Prairie.......... 952-944-3131 SAVE AN EXTRA952-546-4414 2700university.com GETBUY ONE FREE ONE OFF 952-933-3722 Edina...................... 952-926-6149 $St. Louis Park....... Elk River................ 763-241-2083 ONE FREE On a Complete Pair of 612.213.3904 GET A COMPLETE OFF PAIR

Valid only at Listed Locations

Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with locations listed. Void where prohibited. Some restrictions may apply. See store for 8/26/2017. SDL0717 Valid only at Listed Locations

VISIT PEARLEVISION.COM TO SCHEDULE YOUR EYE EXAM* VISIT PEARLEVISION.COM

TO SCHEDULE YOUR EYE EXAM* BRING IN YOUR DOCTOR’S PRESCRIPTON

PG.4

Eyeglasses or Rx Sunglasses On a Complete Pair of Eyeglasses or Rx Sunglasses

A OFCOMPLETE PAIR EYEGLASSES OR RX SUNGLASSES

BUY ONE GET ONE FREE

SAVE AN EXTRA Save an extra $20 when you buy a complete pair of eyeglasses or prescription sunglasses (frame and lenses). Taxes extra. Valid prescription required. May be combined or used in conjunction with any store offer or discount. Not valid with VSP insurance. Excludes certain frames including Maui Save an extra $20 when you buy completepurchases, pair of eyeglasses prescription sunglasses (frame or Jim and Oakley. Not valid on aprevious contactor lenses, accessories, readers, and lenses). Taxes sunglasses. extra. Valid prescription MaySavings be combined in conjunction with non-prescription Discount offrequired. tag prices. appliedortoused lenses. Limit one coupon any offer or discount. Notbevalid with VSP ExcludesVoid certain frames includingNo Maui per store customer. Coupon must presented atinsurance. time of purchase. where prohibited. cash Jim Oakley. Notstores on previous purchases, may contact lenses, accessories, readers, value.and Offer valid at listed. Some restrictions apply. See store for details. Offer or ends OFvalid EYEGLASSES OR RX SUNGLASSES non-prescription sunglasses. Discount off tag prices. Savings applied to lenses. Limit one coupon 3/18/2017. CAN016 per customer. Coupon must be presented at time of purchase. Void where prohibited. No cash value. Offer valid at stores listed. Some restrictions may apply. See store for details. Offer ends 3/18/2017. CAN016

MARQUETTELACE20 P

BUY ONE GET ONE FREE

20OFF

On a Complete Pair of Eyeglasses or Rx Sunglasses

20 20

A COMPLETE PAIR

SAVE AN EXTRA

Buy a complete pair of prescription eyeglasses (minimum purchase may apply) and receive a second pair free (maximum value may apply). Same prescription. Cannot be combined with other promotions or insurance benefits. Coupon must be presented at time of purchase. Some Buy a complete pairsee of store prescription eyeglasses (minimum purchase may apply) and receive a restrictions may apply, for details. Offer ends 3/18/2017 second pair free (maximum value may apply). Same prescription. Cannot be combined with other promotions or insurance benefits. Coupon must be presented at time of purchase. Some restrictions may apply, see store for details. Offer ends 3/18/2017

On a Complete Pair of Eyeglasses or Rx Sunglasses

Save an extra $20 when you buy a complete pair of eyeglasses or prescription sunglasses (frame and lenses). Taxes extra. Valid prescription required. May be combined or used in conjunction with any store offer or discount. Not valid with VSP insurance. Excludes certain frames including Maui Save an extra $20 when you buy completepurchases, pair of eyeglasses prescription sunglasses (frame or Jim and Oakley. Not valid on aprevious contactor lenses, accessories, readers, and lenses). Taxes sunglasses. extra. Valid prescription MaySavings be combined in conjunction with non-prescription Discount offrequired. tag prices. appliedortoused lenses. Limit one coupon any offer or discount. Notbevalid with VSP ExcludesVoid certain frames includingNo Maui per store customer. Coupon must presented atinsurance. time of purchase. where prohibited. cash Jim Oakley. Notstores on previous purchases, may contact lenses, accessories, readers, value.and Offer valid at listed. Some restrictions apply. See store for details. Offer or ends OFvalid EYEGLASSES OR RX SUNGLASSES non-prescription sunglasses. Discount off tag prices. Savings applied to lenses. Limit one coupon 3/18/2017. CAN016 per customer. Coupon must be presented at time of purchase. Void where prohibited. No cash value. Offer valid at stores listed. Some restrictions may apply. See store for details. Offer ends 3/18/2017. CAN016

TWIN CITIES METRO

ends 4/8/17.

www.VendorGuideUSA.com

ffer ends 4/8/17.SDL0717 ends 4/8/17. 7/31/17

Eagan 1270 Promenade Place 651-452-8442

SAVE SAVE

Maple Grove Maple 13195Grove Weaver Lake Rd. 13195 Weaver Lake Rd. 763-420-5112 763-420-5112

% % OFF

Maple Grove 13195 Weaver Lake Rd. 763-420-5112

OFF

2ND PAIR PAIRPURCHASE PURCHASE 2ND Validonly onlyat atListed ListedLocations Locations Valid

SAVE

40%OFF

Save 40% 40% off off 2nd 2ndpair pairpurchase purchase(frames (framesand andlenses) lenses)ofofeyeglasses eyeglasses sunglasses. Save oror RxRx sunglasses. Both frame frame and and lenses lenses purchase purchaserequired. required.Both Bothpairs pairsmust mustbebepurchased purchased same Both at at same time. including Maui Jim. Can bebe time. Valid Valid prescription prescriptionrequired. required.Excludes Excludescertain certainframes frames including Maui Jim. Can used benefits oror plans. Not valid with used in in conjunction conjunctionwith withsome somevision visioncare, care,insurance insurance benefits plans. Not valid with store store offers offers or or discounts, discounts, previous previous purchases, purchases, readers readersorornon-prescription non-prescription sunglasses. toto lenses. Valid at at sunglasses. Discount Discount off offtag tagprices. prices.Taxes Taxesextra. extra.Savings Savingsapplied applied lenses. Valid locations apply. See store forfor locations listed. listed. Void Void where whereprohibited. prohibited.Some Somerestrictions restrictionsmay may apply. See store details. ends 4/8/17. US012 SDL0717 7/31/17 details. ©2016. ©2016.Pearle PearleVision. Vision.All AllRights RightsReserved. Reserved.Offer Offer ends 4/8/17. US012

2ND PAIR PURCHASE Valid only at Listed Locations

Save 40% off 2nd pair purchase (frames and lenses) of eyeglasses or Rx sunglasses. Both frame and lenses purchase required. Both pairs must be purchased at same time. Valid prescription required. Excludes certain frames including Maui Jim. Can be used in conjunction with some vision care, insurance benefits or plans. Not valid with store offers or discounts, previous purchases, readers or non-prescription sunglasses. Discount off tag prices. Taxes extra. Savings applied to lenses. Valid at locations listed. Void where prohibited. Some restrictions may apply. See store for details. ©2016. Pearle Vision. All Rights Reserved. Offer ends 4/8/17. US012

See what’s possible when you live in the heart of the action. Register online and join us for a free tour, on May 20th.

Page. 6

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415 OAK GROVE STREET | MINNEAPOLIS | 612.200.2980 | PG. 6

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DOWNTOWN MINNEAPOLIS

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ARTICLE

Top 5 Traits of the

GREATEST LEASING CONSULTANTS IN THE WORLD

by Joanna Ellis PropertyManagementInsider.com

Congratulations! You have a fantastic product. Newsflash! Your competitor has a fantastic product, too. You offer the latest, greatest, extraordinarily unique leasing training Program? So does your competitor. Well, your leasing office is slick, stylish, and the leasing office is equipped with the best mobile technology money can buy. Have you visited your neighbor lately? They’re equally equipped. Ok. You have great curb appeal. Too often we overestimate the impact of these things on leasing results and greatly underestimate the single most important factor - The Greatest Leasing Consultants in the World. Certainly, all of this other stuff is helpful, but it is not a substitute for the value created by a highly qualified leasing consultant sitting face-to-face with your next potential resident. An exceptional leasing consultant is the greatest asset you will ever have for producing long-lasting results. But all leasing consultants are not created equal. The

greatest

leasing

consultants

the

world

are

Maintaining this rapport and communication builds even greater

different - they think differently and behave differently.

value throughout the resident lifecycle. The leasing consultant

While the list of differences runs long, here are the top

adapts to how their role changes and evolves as the customer’s

5 traits of the greatest leasing consultants in the world:

needs change. The greatest leasing consultants in the world understand that selling value generates customer satisfaction,

THEY SEE CUSTOMERS AS REAL PEOPLE Sadly, to some leasing consultants, customers are no longer human beings. They are targets. They are a commodity and exist to do something for them - fill their bank account. The flip side of the coin is that eventually they become nothing more than a number to the customer, and the entire business feels the negative impact. “I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.” Giorgio Armani The greatest leasing consultants in the world are different because they seek to understand the customer’s wants, needs, and goals. They truly believe their product and service will help the customer. Solving the customer’s problem becomes their #1 priority. The entire business feels the positive impact of their

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unselfish goals.

THEY ARE PERSISTENT Did this one take you by surprise? The greatest leasing consultant in the world has a healthy level of persistence. This trait is critical in the leasing world because of the frequency of rejection. Leasing consultants tend to be emotional beings and some suffer from inconsistent performance - a leasing history filled with high peaks and low valleys. In the face of failure, there are those who will throw their hands up in the air and resign themselves to the disappointment because they feel defeated. “Several years ago two friends of mine, Bernard Haygood and Jimmy Glenn, were driving in the South Alabama foothills on a hot August day. They were thirsty, so Bernard pulled behind an old abandoned farmhouse with a water pump in the yard. He hopped out of the car, ran over to the pump, grabbed the handle

THEY SELL VALUE TO CUSTOMERS

and started pumping. After a moment or two of pumping, Bernard

It is not uncommon for a leasing consultant to develop a short-

pointed to an old bucket and suggested to Jimmy that he get the

term, transaction-oriented sales mentality. Customers are

bucket and dip some water out of a nearby stream in order to

perceived as a means to an end, and no one wins. The greatest

‘prime’ the pump. As all pumpers know, you must put a little water

leasing consultants in the world sell value to the customer. This

in the top of the pump to ‘prime’ the pump and get the flow of

entire process begins by developing a rapport with each potential

water started.” Zig Ziglar

resident. This is the only way they can truly uncover customer needs and sell value. When the leasing consultant asks the right questions, the customer will reveal what they value most. Knowing this gives the consultant the ability to demonstrate the features that offer a unique benefit to that particular customer. Any desire to find the least expensive apartment is swept to the side, and the customer begins to see the value in leasing with you. “Customers buy for their reasons, not yours.” Zig Ziglar

customer loyalty and even customer advocacy.

The greatest leasing consultants in the world understand the importance of “priming the pump”. They handle rejection differently. They understand that a customer’s refusal to lease is not a rejection of them personally but of the opportunity or product being offered. They always leave the door open and focus on what can be done. They are persistent.

CLEANING CATEGORY

The greatest leasing consultants in the world allow for

(aka at renewal time). This behavior confirms that the leasing

measurable periods of silence in conversations with customers.

consultant is interested solely in the sale – not in a long-term

They understand that this silence creates an opportunity for the

relationship with their customer. Tip: Your customer realizes

customer to give consideration to what has been said rather than

this as well.

having to immediately process the next piece of information given to them. Many leasing consultants do not realize how powerful silence can be and how much it can help during the leasing process; instead they believe they must do most of the talking.

The greatest leasing consultants in the world contact their customer when there are no strings attached. They become more conversational with their customers and continue to build value and rapport during each contact. They write emails, they leave voicemail messages, and they send handwritten notes. Yes, handwritten notes. Many people forgo handwritten thank you

learn what is important to the customer and actually hear what

notes because it is not the “in” thing to do anymore – but that’s

their customer has to say, they resist the temptation to talk

all the more reason to do it! It sets you apart and communicates

immediately after they have spoken and pause for a moment or

how much you value the customer.

ended, engaging questions and listening intently. THEY DEMONSTRATE BOUNDLESS FOLLOW-UP MANNERS This is so simple yet is often overlooked by leasing consultants. According to Harvard Business Review, the biggest complaint that customers have when dealing with any business is poorly following up. In general, leasing consultants are usually great following up to get the sale, but then they stop. They don’t contact the customer until they need to make the next sale

At the end of the day, the greatest leasing consultants in the world got that way by always looking for a better way. There are many forms of advertising and marketing for your apartment community, but only one can change how someone “feels” about your company. Only one truly speaks to your residents and potential residents. Do you employ The Greatest Leasing Consultants in the World?

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Because the greatest leasing consultants in the world want to

two. The best substitute for talking too much is asking open-

ARTICLE

THEY KNOW WHEN TO REMAIN SILENT

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IN LEASE-UPS

Article Credit: By Teddy Durgin. Great Red River Apartment Association (GRRAA)

ARTICLE

Communication is Key

Lease-ups on new apartment construction is a very different challenge than filling units at established multifamily housing communities. There are more parties involved, more people must be kept informed, and that communication loop can get a bit fractured at time. And, of course, leasing and marketing members have to basically sell a “work in progress” to prospective residents while keeping those who have already moved in happy and content. One person with extensive experience in this regard is Kimberly Hurd, Senior Director of Residential Services at Indianapolis-based Milhaus Management. She recently sat down with Marketing Buzz to discuss lease-up strategies and the importance of communication throughout the entire process. What follows is our chat:

NATIONAL APARTMENT ASSOCIATION: Could you please

NAA: How does a lease-up differ from leasing at an established

introduce yourself to our readers?

community?

KIMBERLY HURD: I am the Senior Director of Residential

KH: Lease-ups require a great amount of collaboration across

Services, and I oversee the daily operations for our Property

departments.

Management division. I’ve been in this industry about 17 years. I

typically occurs within property management. The maintenance

began my career as a leasing consultant years ago, and I’ve held

team and the property manager need to stay in communication

every position in between working my way up to management. I

with the onsite leasing team. In a lease-up, collaboration occurs

have a passion for training and development in this industry! I have

between construction, development, and property management.

been at Milhaus since August of 2013 and was brought on board

There are so many moving pieces, and there are so many people

to launch their management division. Currently, our portfolio

involved that one of the biggest differences is the need for

consists of urban in-fill, new construction luxury projects so I am

constant communication between these groups. In a stabilized

very familiar with the lease-up process.

community, you would rarely need to meet with development, and

established

community,

collaboration

construction. Effective collaboration is first and foremost.

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KH: Certainly the amount of communication required just in

NAA: Do you have an interesting anecdote about how one of your team-building strategies paid off?

general. Not only are we frequently and even daily, at some points,

KH: We had a period of rain here in Indianapolis that I thought

in communication with development and construction team

would never end. It was a very frustrating situation because

members, we also have an obligation to our residents. We have to

construction slowed down in certain areas which could have

keep them informed of when amenities are coming online or when

put us behind schedule. And honestly, continuous rain itself can

construction might be working on something that’s particularly

be very depressing. So, I purchased Nerf guns for my team and

dusty or noisy. We need to let them know of any inconveniences that

everyone took a piece of paper so they could write anything on it

are going to occur. We have a responsibility to communicate that

that was frustrating them, making them the mad, etc. We taped

both to residents as well as prospects. It is ongoing construction

them around the office and we all opened fire! Rain was the No. 1

most of the time on lease-ups. Sometimes, we have a head’s up

frustration, by the way, and we were able to work through some of

on interruptions, and we can get the word out to residents. But

that tension. Within minutes, everyone was laughing and we were

sometimes unexpected things happen, but we still have to effectively

able to get back to work with a renewed sense of energy.

and immediately get the word out to our residents whether it’s via email or text messaging or other electronic avenues. NAA: Technology is just a beautiful thing in that regard, yes?

NAA: How do you manage expectations between ownership, staff, and so forth? KH: Whether it’s good news or bad news, you over-communicate.

KH: Absolutely. But it’s both a blessing and a curse, because

That is absolutely the key. If we have bad news to deliver, we do

residents can also let us know instantly how they feel about those

that as quickly as possible, and we offer what the solutions are.

interruptions and unexpected things that happen.

Nobody wants to hear about a problem without an answer to it. We

NAA: What would you say is the biggest challenge to lease-ups today?

make sure to effectively communicate any status changes. What

KH: It’s really the need to communicate. You not only have to be communicating laterally with others on your team, but collaboratively with other departments, and then keeping in touch with the residents. It’s challenging to stay on top of all that. Construction is also a top challenge on a lease-up. You have dirt and debris and machinery and noise. It is common to have subcontractors on the site as well as rent-paying residents. With those two groups, it can sometimes be a challenge to keep everyone playing nice and to keep residents where they’re supposed to be

we don’t want is for the owners or team members to get different or opposing answers from the various departments working on a project. We have a weekly update meeting with our owners, and I lead that. We provide updates on topics including the leasing week, possible technoogy concerns, feedback we’ve received from residents as well as prospects and marketing initiatives. NAA: Do you have an example of a lease-up you’ve personally been involved with where things went particularly well, and can you share why and how?

and to keep construction where they are supposed to be.

KH: Artistry Apartments is a 500-unit project, when all phases

NAA: What is the top challenge from a staffing standpoint?

are complete, consisting of three buildings, 88,000-square-feet of

KH: Keeping your team motivated. Lease-ups are a challenge. They are aggressive leasing goals we have to meet. It is critical to the overall success of the project that you keep your team focused on the customer, happy and healthy while dealing with any construction delays or unexpected occurrences.

ARTICLE

NAA: What is another big differentiator?

commercial space seeking LEED certification. It was projected to be a 15-month lease-up. That means that at the end of 15 months, we needed to be stabilized. We were six months into it, and we’re 90 percent leased. It was particularly successful! I attribute that to several factors. Milhaus Management, LLC was created to do things differently than anyone else is doing. We are completely focused on our customer and their experience. The response to

strategies that you and the company have been able to employ that

that has been phenomenal. In addition to that, the apartments

have helped manage those challenges?

themselves are unmatched in our market. In a time when some

KH: From a team-building standpoint, we try to have frequent

owners are trying to be more cost-effective with finishes, Milhaus

team meetings. We do five-minute meetings in the mornings just

is known for attention to details and custom work. Our interior

to make sure we are all on the same page. But then we also try

finishes include custom light fixtures, custom door handles,

to devote one-on-one time to the team individually on a monthly

German bathroom faucets, granite or stainless steel countertops,

basis, just to give them the opportunity to be heard, to voice any

sealed concrete floors and a 42-inch cabinetry. An amenity

concerns, etc. We also really encourage staff to take breaks. With

package including a bocce ball court, putting green, infinity

a lease-up, your day can get away from you. We want to make sure

pool, aqua lounge, outdoor kitchen, two-story wellness studio,

that people are taking their full lunch break and getting away

vegetable garden and an art gallery featuring local Indiana artists

from the office to maintain that healthy balance.

- well that’s just the icing on the cake!

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NAA: Can you discuss some team-building and motivation

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Local customer and technical support offered 24/7/365. Locally owned and managed.

sales@northstarfiber.com 612.900.1900 | NorthStarFiber.com NSF_WhBringFiberOpticToYourBuilding_CondoTownshome_CICMidwest_HalfPg_Adv.indd 1

NORTH STAR FIBER 11/6/2017 4:40:28 PM

www.VendorGuideUSA.com

Advertise with us: 952.460.1930 | VendorGuideUSA.com

KITCHEN & BATHROOM

We Design. We Supply. We Install.

612.823.0022 satoreecabinets.com

5806 W. 36th St. Studio B | St. Louis Park Satoree Cabinets is a cabinet and countertop supply company that offers design, project management and installation services. We work with homeowners, builders and property managers to provide complete design through installation, design-only, or product-sourcing only.

www.VendorGuideUSA.com

wait 28

HANG ON to your Vendor Guide! YOU WILL NOT GET ANOTHER

UNTIL SPRING!

VendorGuideUSA.com

LIGHTING

LED FOR YOUR PROPERTY LED technology has advanced enough to be applied to any situation where lighting is needed. LED lights blend in with their surroundings, just like an incandescent or CFL bulb would, but uses 30 to 80 percent less electricity than the respective bulbs, saving you money, energy, and time.

SOLUS - ONE STOP SHOP

SOLUS SERVICES

» Trustworthy Lighting Solutions Provider

» Rapid ROI

» Free Custom Energy Saving Analysis

» Up to a 10 Year Warranty

» Design Assistance

» Free Lighting Audits

» Rebate Processing

» Maximum Rebates Available

» Cost Effective Solutions

» Immediate Energy Savings

» Xcel Energy Trade Partner

& Maintenance

Exterior Lamps & Fixtures

FREE Lighting Audits solusled-usa.com Scott Holt 612.481.6022

www.VendorGuideUSA.com

» Wide Selection of Interior and

MAINTENANCE

BUILDING MAINTENANCE MANAGEMENT

A FULL SERVICE P R O P E R T Y M A I N T E N A N C E C O M PA N Y

ONE CALL TO BMM DOES IT ALL SERVING APARTMENT COMMUNITIES & MANAGEMENT COMPANIES

SINCE

1987

INTERIOR MAINTENANCE GENERAL FACILITY MAINTENANCE PREVENTATIVE MAINTENANCE PLUMBING ELECTRICAL PAINTING

COST EFFECTIVE PERMANENT MAINTENANCE

APARTMENT UPGRADES

BMM provides Full & Part-Time maintenance

TILE REPAIR & REPLACEMENT

services to multi-housing properties throughout

MOVING SERVICES

Minnesota.

CARETAKING

Our

staff

are

licensed

boiler

engineers

and experienced in all aspects of building maintenance.

provide

back-up

and

LED LIGHTING RETRO FITS REAC INSPECTIONS

supervision for your maintenance staff. This

EXTERIOR MAINTENANCE

eliminates time and expense involved in hiring,

CONCRETE WORK:

training, and supervising in-house maintenance

- REPAIR

employees. We offer flexible schedules based

- REPLACEMENT

on your needs, which turns your fixed “in-

- MUDJACKING

house” maintenance budget into a variable

CONTAINER PLANTING

expense that you control.

DECK REPAIR

BMM offers on-call maintenance – call us when

FLAT ROOF & DRAIN CLEANUP

you need us. No job is too small!

LAWN CARE SERVICES OUTDOOR LIGHT BULB & BALLAST

TEMPORARY MAINTENANCE SUPPORT

REPLACEMENT

We also provide temporary maintenance to fill

PAINTING & STAINING

in during a hiring process, staff vacations and

PARKING LOT & RAMP MAINTENANCE:

sick leave. We can also assist your maintenance

- SWEEPING

staff with large projects.

- POTHOLE REPAIR - STRIPING

www.VendorGuideUSA.com

PUMP STANDING WATER FROM

FLAT ROOFS 1724 Douglas Drive North Suite 100 Golden Valley, MN 55422 Phone: 763-541-4886 Fax: 763-541-7463 sales@bmm-pro.com BuildingMaintenanceManagement.com

HVAC A/C STARTUPS DRYER VENT CLEANING

* MAGIC-PAK CLEANING Regular Cleaning Extends Life Saving You Thousands!

NO JOB TOO BIG OR TOO SMALL

PROFESSIONAL MARKETING MATERIALS

MARKETING MATERIALS

Let Us Help You Market Your Business

YARD SIGNS

16pt. Impressively thick

2-SIDED BUSINESS CARDS 500: $49

| 1000: $69

PLANET MEDIA COMMUNICATIONS, LLC 1001 TWELVE OAKS CENTER DRIVE SUITE 1024 WAYZATA, MN 55391

TRI-FOLD BROCHURES

CALL FOR MORE QUANTITY & PRICING OPTIONS!

952-460-1930

www.VendorGuideUSA.com

ASK ABOUT OUR PAINTED EDGE BUSINESS CARDS

POSTCARDS

(DIRECT MAIL AVAILABLE)

ARTICLE

The Millenial Renter by Sarah Barber

10 THINGS YOU OUGHT TO KNOW

Oh, Millennials. Also known as Generation Y, those of us born between 1982 and 1995 make up 25% of the population and as well as a huge portion of the rental market. Because we are always on the go, most of us aren’t interested in tacking on more debt to our livelihood nor do we want to be responsible for the cost and maintenance associated with home ownership. If you don’t know what we want as far as features and amenities go, you might send us sailing off to different shores. Undoubtedly, you want to have a great conversion rate with your prospects, so knowing what this generation wants is of paramount importance.

10 WE WANT OUR FURRY BUDDIES WITH US

5 WE HAVE THE ‘GO BIG OR GO HOME’ MENTALITY

Oh yes, yes indeed. Our dog or cat is our bestie and means the

If you offer a fitness room, be prepared that having a treadmill or

world to us, and if you don’t offer pet-friendly living arrangements

free weights won’t look like a fitness room in our eyes; we would

or amenities, you may lose the possibility of being able to attract a

rather pay the money to go to an actual gym where we have a

huge portion of our generation.

multitude of fitness machines and weights to keep us fit. Consider revamping your fitness room and purchase or rent several

9 WE LIKE SIMPLE RENTAL PAYMENT METHODS

different types of fitness equipment to attract us to your property.

Did you know that just over 20% of Millennials have never once

Having 24 hour access is an even a bigger plus, too!

written an actual check? Crazy, I know. Our generation is a fan of instant gratification and we like things to be as uncomplicated and

4 WE REVIEW AND READ REVIEWS

simple as possible. If you use a property management software

We take word of mouth very seriously. Don’t get me wrong, we

program, consider implementing online payment options, because

do our research, but if there are way too many negative reviews

we already pay every other monthly bill online anyhow. Why not

about your property or company, you more than likely won’t get to

let us do the same with our rent? It’s excellent for you, too, the

win us over. Another fun fact: We also write more negative reviews

landlord, since it’s one less thing to worry about in regards to rent

than positive. Start a campaign with your residents about sharing

collections. Think about it… One less trip to the bank. One less

their negative experiences with you and positive experiences with

check to scan. More time in your hands. It’s ingenious.

the world. Let’s rewrite some rules, eh?

8 WE WANT ROOMY & UPGRADED KITCHENS

3 WE WANT SECURE ENTRY

Generation X might eat out a lot, but us kids of Generation Y tend

We take our safety very seriously, so having controlled entry at

to prefer cooking at home instead. This means we want more

your community is a great start to get us interested. If we can

counter space or an island, updated cabinetry, and so on and so

just simply enter your community without a key, it may be a huge

forth. Give us the space and we’ll love you forever.

deterrent. Having monitoring cameras can be a plus, too. Get us hooked from the get-go!

www.VendorGuideUSA.com

7 WE BIKE MORE THAN WE DRIVE A lot of us are two-wheeled commuters and driving is becoming

2 A LOT OF US HAVE KIDS – OR ARE STARTING TO

less desirable since parking is an absolute headache at many rental

Even though most of us prefer renting over home ownership,

properties. With the increase in public transportation, Millennials

we need space and amenities for our mini-me’s. We want our

have no problem biking – rain, shine, or snow – so if you lack the

apartment to reflect the lifestyle we now have, whether that

appropriate space for us to store our beloved two-wheeled mode

means we have toddlers, ten year olds, or are expecting.

of transportation, we will have no choice but to look for another property that does.

If your community has a small coffee shop, market, wine store

6 INDOOR & OUTDOOR COMMON SPACES

(we are HUGE winos), or a yoga and Pilates studio, you have more

Yes indeed! Not only is it nice to stroll down to the complimentary

than likely won us over from just that alone. You mean I can stroll

Wi-Fi café, but hanging out in the resident lounge and interacting

down in my pajamas to grab a cup of coffee when it’s -32° outside

with our neighbors is fun. Having an outdoor kitchen and eating

without having to put a jacket or boots on? Sold.

area with a barbeque allows us to dine al fresco, which is perfect

1 WE WANT A LOT WITHOUT LEAVING HOME

for us to meet other residents of the community. We strive to have a sense of community.

PAINTING

Phenomenal Painting, Design & Rehab Services

Design & Rehab Apartment Turnovers

Customer Focused • Cost Effective • Value for Your Investment

Common Area Cleaning Touchups Exterior Painting Interior Painting Turnover Cleaning Drywall Repair & Texturing Carpet Cleaning

612-388-7275 | SatinTouch.us

www.VendorGuideUSA.com

2700 E. Lake Street | Minneapolis, MN 55406

PAINTING

where quality comes first two-time madacs award winner a lead-certified renovator full time employees - not subcontractors

more competitive pricing across a complete range of services

Elliottâ&#x20AC;&#x2122;s painting & decorating

one company, one solid & consistent relationship

interior work

simplified bidding & scheduling process

this is all we do & we do it well.

complete customer satisfaction

we do all kinds of interior work, from painting walls & ceilings to more complex painting of wall & ceiling textures. we can handle all of your drywalling & wallpapering needs. if you need it painted, textured or papered, we can do it!

www.elliottspainting.com

952-646-2500

763-551-1922 www.hokrpainting.com office@hokrpainting.com

1979

Specializing in Multi-Housing CoMMunities sinCe

Free Estimates!

* * *

* common areas * exterior painting

H2o & Mold treAtMent niCotine dAMAge rePAir wAll & Ceiling textures

CoMMon AreAs

turnover PAinting

www.VendorGuideUSA.com

turnover painting

100% SATISFACTION GUARANTEED color consulting

convenient payment options available!

* *

drywAll rePAir wAll PAPer reMovAl

PEST CONTROL

PLAYGROUND EQUIPMENT

www.VendorGuideUSA.com

PLUMBING

Plumbing problems? We can help! Drain Cleaning • Sewer Cleaning • Plumbing & Pumping WE SPECIALIZE IN MANAGED & MULTI-FAMILY PROPERTIES.

We are always here for you when you need us. √ 24/7 Service, Fast Response

√ “A+” Rating Better Business Bureau

√ Free Estimates & Reasonable Prices

√ Fully Insured & Bonded

√ “A” Rating on Angie’s List

24/7 EMERGENCY SERVICE Fast Response - We understand that when you have a clogged drain, whether you're a homeowner, property manager, or a business owner, you want to reach a live person and get the clog handled NOW. At All Ways Drains, a live person from our company answers your call 24/7. We provide FAST RESPONSE TIMES 24/7.

Call today! (612) 922.9422 FREE ESTIMATES BETTER RATES www.VendorGuideUSA.com

DON’T WAIT ANOTHER DAY. CALL TODAY!

(612) 922.9422

Save thousands by enrolling in a preventative maintenance plan before it’s too late. Free video inspection of pipes/sewers for new customers.* ($200 value!) *with purchase

FAMILY AND VETERAN OWNED AND OPERATED FOR OVER 15 YEARS. 612.922.9422 | AllWaysDrains@gmail.com | www.allwaysdrains.com | License # - PC670063

PROJECT MANAGEMENT Call Today For a Free Estimate BMM will work with your budget and get the job done!

763-541-4886 OUR SERVICES INCLUDE: - Unit Remodels and Upgrades - Painting - Deck Repair and Replacement - LED Lighting - Flooring

PROJECT MANAGEMENT

YOUR GO-TO FOR

- HVAC and Electrical - Roofing - Windows - Siding - Gutters - And So Much More...

WE MAKE SURE YOUR PROJECT IS DONE ON TIME AND WITHIN BUDGET

sales@bmm-pro.com | BuildingMaintenanceManagement.com

NO JOB TOO BIG OR TOO SMALL

CHECK OUT OUR NEW WEBSITE ADVERTISE WITH US

952.460.1930

www.VendorGuideUSA.com

VENDORGUIDEUSA.COM

www.VendorGuideUSA.com

RENOVATION

YOUR

ONE-STOP-SHOP

RENOVATION

BEFORE

AFTER

sales@bmm-pro.com | BuildingMaintenanceManagement.com

Happy New Year

From all of us here at

www.VendorGuideUSA.com

from all of us at Planet Media Communications

SIGNS MONUMENT SIGNS • LEASING SIGNS ADDRESS SIGNS • WAYFINDING SIGNS INTERIOR SIGNS • PARKING SIGNS CUSTOM & IN-STOCK SIGNS

SIGNS 763-210-7747 • elementsinc.com

www.VendorGuideUSA.com

STORM DAMAGE

GatesAd-7.5x5-3F_ad 8/9/13 1:28 PM Page 1

“The Multi-family Specialists” On-Site Supervision | Year-round Service References Available | Financing Available

Ask about: • Re-roofs and tear offs • Cedar Shake Roofs • James Hardie Fiber Cement Siding • Steam Ice and Snow Removal Service • Complete “Magnetic Sweep” Clean-up • Extensive Warranties (Ask for Details) • Factory Trained Certified Installers

• Insurance Claims Welcome

763-550-0043

www.gatesgeneralcontractors.com

“Specializing in Customer Satisfaction”

Established in 1984 | Insured | License # 6793

612.387.7055

WINDOW CLEANING

Experience, Professional • Window Cleaning • Gutter Cleaning • Pressure Washing in the Twin Cities and Surrounding Metro.

All our processes and products are

GREEN! Environmentally Safe, Biodegradable, & won’t harm your plants or pets.

WrenWindows.com | info@wrenwindows.com

EST 2007

✦

ARTBOX E AT

IVE STU

S DIO

BIG IDEAS CAN GROW IN SMALL PLACES

WEB DESIGN

✦

Artbox Creative Studios was founded on the belief that big ideas can grow in small 500 people, let alone 50 to create great, long lasting impressions. At the end of the day, that’s really what it all comes down to: creating big ideas and unique voices for our clients’ brands. website design || corporate identity || brochure design || digital marketing

|| www.artboxcs.com

www.VendorGuideUSA.com

places and strengthen any brand - big or small. We always say that you don’t need

CLASSIFIEDS

A ADVERTISING

C CABINETRY/COUNTERTOPS RENOVATION SYSTEMS

SHOP.DINE.LIVE. 952-460-1930 ShopDineLive.net In print, online & mobile, Shop.Dine.Live. is your onestop solution. Best Quality: we offer a custom ad design from our in-house art department. Best Distribution: Direct mailed to thousands of households and businesses and available for free pick-up at high-traffic locations targeted to your prospects. Dedicated Service: You are our #1 priority. Best Value: Period. Shop.Dine.Live. is online at ShopDineLive.net!

APPLIANCES

763-551-3500

RenovationSystems.com

American-made cabinets in stock! Drawer fronts, door fronts, countertops and more. Ready to install tomorrow.

CARPET CLEANING ALL KIND PAINTING AND CLEANING 612-432-3744

AllKindPainting.com

We offer solutions for all of your carpet cleaning needs at a budget-friendly cost. Our courteous staff will provide

763-551-3500

RenovationSystems.com

Same day service! Clean or it’s FREE, guaranteed. Online ordering and management tools. Environmentally friendly.

teed next day delivery.

SATIN TOUCH 612-388-7275

SatinTouch.US

“AN EYE FOR DETAIL” Satin Touch is your one-call apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service

ATTORNEY

ZEROREZ 952-937-6739

VENT GUYS 612-492-1342 VentGuys.com We are your first call for professional dryer vent & air duct cleaning services in the Twin Cities. If you are looking for personalized services in dryer vent cleaning, repair, or installation then you are in the right spot. Vent Guys has an excellent reputation in the industry and we are leaders in our field of service.

ZerorezMN.com

2005 with patented Empowered Water™ technology to clean Carpet, Tile/Grout, Upholstery, Area Rugs, and Air Ducts serving Residential and Commercial clients. Our certified technicians deliver awesome to every customer with our commitment to WOW and our 30 Day Gotta Love It Guarantee™!

ALL WAYS DRAINS

ASR/TUBFUSION

E ELECTRIC & FIRE

ZEROREZ® has been serving the Twin Cities since

D DRAIN CLEANING

B BATHROOM & KITCHEN RESURFACE/RESTORATION

612-922-9422

AllWaysDrains.com

ELECTRIC, FIRE & SECURITY 651-450-0352 EFSMN.com Electric, Fire & Security is dedicated to the delivery of superior quality, exceptional value, and timely electrical installations. Better known as EFS, we specialize in serving the electrical needs of the multi-housing industry with full-service installations and maintenance for any electrical project. Call 651-450-0352 for a free estimate today or visit www.EFSMN.com.

TubFusion.com

We specialize in unblocking drains. Each type of block-

EMERGENCY RESTORATION

Bathtub and tile Refinishing-Regrouting-Recaulking.

age requires the right tool. Ordinary clogs might require

Nonslip surfaces. Highest quality, 5 year warranty.

a minor service call. For major blockages and root prob-

Multi-housing discounts available. Call Mike Today!

lems, we use a heavy-duty cable to clear the pipes. Our

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

952-220-2604

experienced technicians know which machine and atSURFACE SPECIALISTS METRO 763-753-2807

tachment will do the job thoroughly.

SurfaceSpecialistsMetro.com

Since 1979 REPAIR*REFINISH*RESURFACE- BATH-

www.VendorGuideUSA.com

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com Dryer Vent System Cleaning: We also offer HVAC services. Improves flow and efficiency of the duct system.

industry. Call us and you’ll see why our “star” rating is high.

BERNICK LIFSON, P.A./MALCOLM TERRY 763-746-7975 BernickLifson.com Malcolm P. Terry of Bernick Lifson, P.A. Attorneys At Law. Client Focused, Idea Driven. The go-to attorney for property managers & developers. Specializes in: leases & leasing issues, unlawful detainers, discrimination & reasonable accommodation claims, HUD & Human Rights Act compliance & charges of discrimination, employment, wage, leave of absence & hour issues, construction claims, contract drafting & litigation, mechanics liens & general business litigation.

DRYER VENT CLEANING

you with the unmatched quality you desire and deserve. RENOVATION SYSTEMS

ALL, INC. 651-227-6331 Allinc.com The Appliance & Cabinet Destination. We provide products and services for remodeling, new construction, and apartment replacement needs. ALL, Inc. (since 1947) is one of the largest kitchen and bath distributors in the Midwest of GE, Whirlpool, Frigidaire & Amana. Guaran-

MCDONOUGH’S WATER JETTING & DRAIN CLEANING 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years. Big jobs, small jobs, everything in-between. Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

TUBS, SHOWERS, & TILE - porcelain, fiberglass, acrylic, cultured marble and terrazzo. COUNTERTOPS - plastic laminate, cultured marble, granite & marble. Refinish

ENVIRO CLEAN 763-535-9933

in solid color or stone look. From spot repairs to total

Complete Drain System Clean: Waste lines, floor drains,

refinish. Apply slip resistant to floors. 5 year warranty on

and pumping of sand traps. Jetting restores pipes and

refinish. CONVERT tub to walk-in shower or tub.

drain system to their original diameter and flow. Pumping

EnviroCleanInc.com

sand traps removes sand, oil, hazardous waste.

www.VendorGuideUSA.com Minnesota's Comprehensive Guide for Property Management Professionals

MINNESOTA EXTERIORS 763-551-3500 MinnesotaExteriors.com Minnesota Exteriors is the most trusted home improvement company in the Twin Cities. We have won multiple awards for our work over the years including National awards from the Vinyl Siding Institute and local awards including Trillium exterior awards from The Builder’s Association of the Twin Cities. Call 612-426-4494 & request a free estimate!

EXTERIOR RESTORATION COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs!

GATES GENERAL CONTRACTORS, INC. 763-550-0043 GatesGeneralContractors.com Gates General Contractors, Inc. is a full service general contracting firm established in 1984. Gates has an impressive history of assisting associations and management companies with insurance claims, remodels, additions and exterior maintenance of their properties.

HAMERNICKS DECORATING 651-487-3211 HamernicksDecorating.com Multi-housing carpet and flooring specialists. Need carpet in a hurry? Our mill-direct store was the first of its kind in the Twin Cities. We purchase rolls of floor coverings from the mills in Georgia to stock our warehouse for your immediate needs. We cater to rental properties, contractors, and builders. If the job has to be done tomorrow, we find a way to do it. RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com Multiple styles in stock. Same day service! Online ordering/management tools. Lifetime warranty.

G GARAGE CLEANING

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com Complete Garage Clean: Sweep, Pressure Wash, and Scrub of the Floors, and pressure wash walls, ceilings, pillars, and pipes. Remove oil, residue, slick spots, cobwebs, dirt, salt, and haul debris from site.

GARBAGE CHUTE CLEANING

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com Rapid response from experienced renovators. Emergency preparedness training available.

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com Clean and sanitize chutes, doors, trash rooms, dumpsters, and compactors. Pre-treatment by foaming degreaser and post-treatment of bacteria-killing enzymes. Removes odors, microorganisms, and residue. Leaves a clean smelling and pleasant environment.

FIRE RESTORATION

GLASS/DOORS

LINDSTROM RESTORATION 763-544-8761 FireRepair.com Fire and Water Damage Restoration Services in Minneapolis, Minnesota, Lindstrom Cleaning & Construction, Inc. has provided exceptional fire and water damage restoration services for homes and commercial buildings in the Minneapolis, Minnesota, area for over 60 years. Whether you have experienced smoke, hail, storm, vandalism, mold, or fire and water damage - we do it all!

EMPIRE DOOR & GLASS CO 612-729-4003 EmpireDoorAndGlass.com We are the one-stop source for all your glass, windows, doors & hardware. Please feel free to check out our online parts catalog!

F FIRE/FLOOD

FLOORING/CARPET

JAYHAWK MECHANICAL 612-522-3499 JayhawkMechanical.com Jayhawk Mechanical is a full service mechanical company specializing in residential and commercial services. Since 2001, Jayhawk Mechanical has been offering the Twin Cities affordable service solutions in Plumbing, Heating, Boilers, A/C, and Burners.

PLANET MEDIA COMMUNICATIONS 952-460-1930 PlanetMediaCom.com Planet Media Communications is pleased to unveil its new billboard program. On average, Cub Food stores see 2000+ shoppers a day. That’s 60,000+ impressions a month! Capture your local audience today by reserving the nearest Cub Store(s) to your property. See our display ad in the “Indoor Advertising” section for details.

INTERNET PROVIDER NORTH STAR FIBER 612-900-1900 NorthStarFiber.com North Star Fiber is a local Minnesota owned and operated company currently evaluating Apartments, Condos, Town-home Associations and Neighborhoods to deploy Fiber Optic in the Metro Area, St. Cloud and Rochester. If interested please contact us.

K KITCHEN & BATHROOM RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com Refinish, repair, or replace your tub, cabinets, and countertops. Rapid quality turnaround. 3 year warranty, stylish finishes, cures in 24 hours! SATOREE CABINETS 612-823-0022 SatoreeCabinets.com Any design. Any budget. At Satoree Cabinets we have a combined total of 33 years of experience in kitchen and bathroom design! Our years of experience working with cabinetry, countertops, and related elements combined with a value-focused design, and the perfect materials, will give you the outcome you want. SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com Since 1979 REPAIR or REFINISH COUNTERTOPS - plastic laminate, cultured marble, granite & marble. From spot repairs to total refinish. Refinish in solid color or stone look. 5 year warranty on refinish.

L LIGHTING SOLUS LED 612-481-6022 SolusLED-USA.com Solus LED delivers a rapid ROI, high-quality LED products backed by up to a 10-year warranty, free audit consultation services, immediate energy savings and true retrofit solutions. Solus will work very closely with your facility to help you maximize your rebate potential and ensure your initiative requires minimal out-of-pocket investment.

www.VendorGuideUSA.com Minnesota's Comprehensive Guide for Property Management Professionals

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BIG BOB’S FLOORING OUTLET 763-574-2545 BigBobsMN.com We specialize in serving management clients with affordable flooring options for apartments, townhouses, condos & other investment properties or new construction projects. From carrying the inventory for business clients to laying the final pieces of tile, we have the expertise & resources to handle projects of any scope & size.

H HVAC

CLASSIFIEDS

I INDOOR ADVERTISING

EXTERIORS

CLASSIFIEDS

M MAINTENANCE

PROJECT MANAGEMENT

BUILDING MAINTENANCE MANAGEMENT 763-541-4886

BuildingMaintenanceManagement.com

We provide the services needed to maintain your property, allowing you time to focus on your core business without the headaches of facility issues. Our proactive approach to maintenance and our ability to handle most maintenance problems without calling in trades labor has proven to be extremely cost-effective for clients.

MARKETING MATERIALS

PLANET MEDIA COMMUNICATIONS 952-460-1930

PlanetMediaCom.com

Are you a business owner or in property management and looking to improve your marketing without going over budget? Planet Media Communications can take your marketing above and beyond with our fantastic and affordable marketing materials such as eye-catching yard signs, impressive business cards, and so much more! Call today to get more information from an account executive.

P PAINTING ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPainting.com The apartment turn specialists. We provide reliable, fast, and affordable painting for any & all types of projects. We cater to both commercial & residential painting and understand the difference and needs between the two and respond accordingly. We work hard to make sure your painting project is our number one priority!

www.VendorGuideUSA.com

ELLIOTT’S PAINTING & DECORATING 952-646-2500 ElliottsPainting.com As a full-service commercial, multi-housing & residential painting company, we handle everything from surface preparation through the final paint requested by our customer. Our capabilities include all wall surface applications, including drywall repairs, taping, patching, interior/exterior painting, staining, texturing, and wallpaper hanging & removal.

HOKR PAINTING INC. 763-551-1922 HokrPainting.com Multi-housing specialists for over 30 years. We offer a full line of painting and repair services: high volume & 24-hour turn painting, sheetrock repair, textures, water/ nicotine damage repair, exteriors, and more. Count on our reliable, professional, and well-trained staff of employees (*no subcontractors) to get the job done right. 100% satisfaction guaranteed.

SATIN TOUCH 612-388-7275 SatinTouch.US “AN EYE FOR DETAIL” Satin Touch is your one-call apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

PEST CONTROL ADAM’S PEST CONTROL 1-800-227-2214 AdamsPestControl.com Adam’s offers a wide variety of exclusion and prevention programs tailored specifically for multi-housing properties, including fixed-priced bed bug programs. Adam’s is a renowned expert in bed bug detection and control, with two specially-trained, NESDCA-certified canine inspection teams and the right combination of heaters and generators to efficiently treat any infestation.

PLAYGROUND EQUIPMENT RAINBOW PLAY SYSTEMS 952-884-4040 SWINGSETSMINNESOTA.COM Rainbow Play Systems has more than 30 years of experience in creating dream swing sets and with more than 100 swing set designs to choose from, it’s easy to see why they’re America’s most trusted brand name.

PLUMBING ALL WAYS DRAINS 612-922-9422 AllWaysDrains.com Whether your job is residential, commercial, or industrial, we will get your drains running again. Our commercial customers particularly like that they can reach us 24/7. We also offer Net 15-30 financing on commercial and industrial jobs.

PUMPING

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com Pumping sand traps or other traps removes sand, oil, and other hazardous waste. This promotes a more efficient flow. MCDONOUGH’S WATER JETTING & DRAIN CLEANING 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years. Big jobs, small jobs, everything in-between. Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

BUILDING MAINTENANCE MANAGEMENT 763-541-4886

BuildingMaintenanceManagement.com

BMM is your go-to for managing any projects at your community; no job is too big or too small. We hire and manage or can do the work for unit remodels, painting, deck repairs/replacement, LED lighting, HVAC, electrical and much more. Call BMM today for your free estimate and let us take care of managing your projects while you manage your community.

R RENOVATION RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

BUILDING MAINTENANCE MANAGEMENT 763-541-4886

BuildingMaintenanceManagement.com

Apartment remodel services in both vacant and occupied units. No job too big or too small. Preventative maintenance to turnkey remodeling, we do it all.

ROOFING COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs! 763-862-8992 MN License BC 00350 www.ColumbusExteriors.com

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WINDOWS

COLUMBUS EXTERIORS 763-862-8992 ColumbusExteriors.com No project is too big or small for Columbus Exteriors, Inc. From single family to large multifamily homes we are your one-stop exterior professionals. Family owned since 1976, we offer roofing, siding, windows, decks, fascia, gutters, downspouts, and 24-hour emergency service. Give us a call for all your needs! 763-862-8992 MN License BC 00350

CLASSIFIEDS

S SIDING

SIGNS ELEMENTS INC 763-210-7747 ElementsInc.com We will take the work out of managing your apartment community’s signage needs. Elements, Inc. has over 30 years of experience providing signage to the multi-housing Industry. Elements, Inc. will see your project through from concept to completion in a timely & professional manner.

STORM DAMAGE

WINDOW CLEANING

WREN WINDOWS 612-387-7055 wrenwindows.com At Wren Windows, we strive to earn the trust of our customers by standing behind our workmanship. We strive to maintain the highest quality service in Minnesota. Wren Windows specializes in Window Cleaning, Gutter Cleaning and Pressure Washing. Call us today for a free estimate!

T TURNOVER SERVICES SATIN TOUCH 612-388-7275 SatinTouch.US “AN EYE FOR DETAIL” Satin Touch is your one-call apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

W WEB DESIGN

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ARTBOX CREATIVE STUDIOS 763-424-7773 artboxcs.com Artbox Creative Studios was founded on the belief that big ideas can grow in small places and strengthen any brand - big or small. If you’re looking for creative solutions to your marketing look to Artbox.

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FIRE RESTORATION

BATHROOM & KITCHEN RESURFACE/RESTORATION

Premium Bathtub and Tile reďŹ nishing

TubFusioN tubfusion.com

Michael Wall president

651-300-BATH (2284)

mike@asrmn.com

Cell 952-220-2604

DRYER VENT CLEANING

FLOORING / CARPET

DRYER VENT/AIR DUCT CLEANING

MAINTENANCE & RENOVATION

EXTERIOR RESTORATION / STORM DAMAGE

DAN RODICH DIRECTOR OF SALES General Contractors Bruce Gates President Bus: 763.550.0043 Fax: 763.498.7710 Cell: 612.723.6345 bruce@gatesgeneralcontractors.com Restore

Create

Renovate

Office: 763-541-4886 Cell: 612-968-5693 Fax: 763-541-7463 Email: dan@bmm-pro.com BuildingMaintenanceManagement.com 1724 Douglas Drive North, Suite 100 Golden Valley, MN 55422

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PAINTING

RENOVATION

PAINTING & CLEANING

WINDOW CLEANING

WORRY FREE WINDOW CLEANING, PRESSURE WASHING, GUTTER CLEANING AND MORE

Rick Wren

Owner

O: 612.387.7055 C: 612.600.9027

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rick@wrenwindows.com www.wrenwindows.com

1001 Twelve Oaks Center Drive Suite 1024 Wayzata, MN 55391

Phenomenal Painting, Design & Rehab Services

Design & Rehab Apartment Turnovers

Customer Focused • Cost Effective • Value for Your Investment

Common Area Cleaning Touchups Exterior Painting Interior Painting Turnover Cleaning Drywall Repair & Texturing Carpet Cleaning

2700 E. Lake Street | Minneapolis, MN 55406

612-388-7275 | SatinTouch.us