Locker Solutions: Simplify Life for Residents and Staff

from Multi-Family Vendor Guide - Boston Edition Summer 2021

Redi Carpet

Online shopping used to be the future. It is now the present state of affairs. Online retail sales have more than doubled over the past four years. They are expected to rise by more than 50 percent by 2023.

Unfortunately, this trend had created a great problem for the multifamily residential industry. Staff who would rather spend their time leasing and managing must now also manage a relentless influx of daily packages. Many apartment community offices simply haven’t got the space for so many parcels! And residents looking forward to enjoying their most recent purchases are often disappointed to return home to find the office closed and locked.

There is a simple solution: Locker Solutions, whose secure and user-friendly Luxer One package rooms and locker systems make accepting deliveries and picking up packages as simple as walking up to them.

Making life easier for apartment management teams is no new mission for Craig Meddin, who founded his Locker Solutions division in early 2016. Back in 2000, Craig founded Postal Solutions (parent company of Locker Solutions), which currently provides daily mail and package management for over 100,000 student housing residents nationwide. Adding a partnership with Luxer One, for both conventional and student housing communities was the next logical step.

“In 2011 we saw that package delivery to apartment residents was increasing exponentially,” said Craig. “We recognized a huge opportunity to better serve multi-family communities, which were just beginning to see an increase in residents’ package deliveries. We spent the next three-years searching for the ideal partner, and we found that in Luxer One. We have now installed more than 500 of their high-tech package rooms and delivery locker systems throughout the United States.”

The Luxer One locker system can be quickly installed indoors, or outdoors where the weather can do virtually nothing to harm its thick, galvanized steel construction. The American-made Luxer One system is also available as a monitored package room within any apartment building, and the Luxer Kiosk offers the same convenience using an exterior door (keeping 100% of packages out of your leasing office(s)). Even perishable goods such as flowers, medications, and meal kits can be kept fresh until their recipients’ arrival thanks to the addition of the (American made True® brand) Luxer Fridge.

A Luxer One system’s versatility and durability are far from its only features. “We were especially drawn to Luxer One’s user-friendly design and unparalleled customer service.” A resident who receives a package delivered into a Luxer One system (room or lockers) will know the instant their package has been delivered and to which compartment. The resident only needs to enter a one-time six-digit code, or scan the QR code from their phone to accept their package from the system. Residents can also accept delivery via the Luxer One app and watch as locker system’s package compartment automatically opens on their arrival.

“Each Luxer One system includes a video camera – installed overhead to monitor the system (or within the Luxer Room). The camera(s) provide the greatest security, and it also lets Luxer One’s U.S.-based support team assist residents 24/7, as they can see the system and can watch the recorded footage at the time of delivery. Around-the-clock monitoring helps residents in more ways than you might expect, including Luxer One’s own video researchers who can quickly assist residents – freeing the office team of additional workload. “This eliminates the need for calls to property management, which saves our clients a great deal of time!”

“I believe it is just as important to deliver instant customer service to Locker Solutions’ own clients as well our 22-year old Mail Management division’s clients. That same multi-decade level of superior customer service is important to all of us and has never wavered.”

Are you tired of accepting and delivering packages to your residents? Give them a better experience, reduce your time and headaches spent on package deliveries, and add an amazing touring amenity – by installing a Luxer One system today. Call us at 866.378.8157 or visit mailandpackages.com to find out more!

BY DAVID SCHELLER