Business Venture October 2010

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October 2010

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business to business | homes and lifestyles

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Lifestyle

A unique alternative in pet care page 5

Community Christmas

2010

Renewable Energy boosts employment

Guide to holiday activities and events pages 7-9

Chamber of Commerce News and information pages 10 - 11

Speedvale Ave., GUELPH Waterloo Ave., GUELPH Stone Road Mall - GUELPH

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Business to Business

Credit card code of conduct page 12

by Heather Grummett

LYON FINANCIAL SERVICES Investments & Insurance Financial Services

One Lyon Avenue, Guelph 519-766-0001 jmoran@lyonfinancial.ca

www.premiumhrsolutions.com

519-824-2428 Recruitment/Staffing All Positions Results-oriented HR Advice

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The Guelph job market looks to be taking a positive turn with the recent announcements of four new companies locating to Guelph–resulting in as many as 1000 jobs.

The first being the world’s eighth largest solar module company, the Canadian Solar Inc. manufacturing facility is due to bring 300 to 500 jobs to the community. Also in the renewable energy sector, Sustainable Energy Technologies Ltd (Sustainable Energy) will be locating its main North American solar inverter assembly and test facility in Guelph. Beginning production by the end of 2010, the company partnering with Guelph manufacturer Melitron Corporation, will eventually create 60 to 80 jobs directly and up to 300 jobs indirectly Add to this, come 2011, two additional companies, will be the first tenants for the Hanlon Creek Business Park.

"We are excited to be able to move forward on building Guelph's employment capacity," said Peter Cartwright, General Manager of Economic Development and Tourism. "The result of these two companies building in the Hanlon Creek Business Park will be the creation of 370 jobs in the city of Guelph," he added.

With two of the four companies in the renewable energy sector, this growth is right in line with the city’s economic development and tourism initiative Prosperity 2020. Released earlier this year, Phase 2 of the report highlights establishing new regional economic development partnerships and business cluster initiatives as a high priority. One of the selected business sectors that is recognized to focus on

A crew from Skyline participated at the Habitat for Humanity build site in celebration of World Habitat Day. Pictured from l - r: Roy Jason Ashdown (Co-Founder of Skyline), Wayne Byrd, Tracey Castellan, Marissa Morettin, Jeff Teeter, Jason Castellan (Co-Founder of Skyline), and Martin Castellan (Co-Founder of Skyline). The piece of land donated earlier this year by Skyline provides space for the brand new duplex, allowing two deserving Guelph families the opportunity to buy decent and affordable homes. For more information see page 13. (Supplied photo)

for investment and growth is Environmental/Renewable Technologies.

As industrial investors are increasingly looking at energy services as a key part of their decision on where to invest, the city’s Community Energy Initiative is also playing more of a role in bringing business to Guelph.

“Guelph graduates half of Canada’s environmental engineers and we have world leading engineering companies here,” says Lloyd Longfield President, Chamber of Commerce “Our 10 year economic development plan has environmental engineering as a major focus. We are already seeing job growth in this sector and the implementation of the Community Energy Initiative is attracting international attention.”

The initiative strives to move Guelph to use less energy in 25 years than it does today, while cutting its annual greenhouse emissions by nine tonnes per person. It is a challenging goal, with the expected increase in population to 180,000 by 2031, which could equal approximately 20,000 homes and 400,000 to 500,000 square meters of non-residential construction, plus

significant industrial growth.

“When any new company outside Guelph decides to choose a location there is always a long list of things they take into consideration,” says Rob Kerr, Corporate Manager for Community Energy. “In regards to the two new solar companies, they were both looking across Canada for a location, narrowing their search to Ontario due to the government FIT program. It is very competitive and Guelph was up against a variety of cities across Ontario. One aspect that assisted in these companies choosing Guelph was our well developed, Energy Plan–it is giving Guelph a distinct advantage over other communities.”

“These are companies who are aspiring to create a community which they want to be part of–with a similar outlook towards energy,” adds Kerr.

“Locating in Guelph is an advantage to them and to us. For the renewable energy companies there are local market opportunities, and the focus of the Community Energy Initiative may stimulate the use of many of their products. For Guelph, while the energy

plan was developed with the private sector playing a big role, building corporate partnerships enhances our broader community roles.” An example is outreach to the community by way of energy educational sessions, which have already begun to take place.

And while the Prosperity 2020 report mentions that Guelph has significant work to do to improve its competitiveness and become a more welcoming city to business, it seems some good initiatives are in place. As well a city champion has been appointed to address the problems, if any, that Guelph has in regards to the ‘red tape’ that businesses often face.

Currently at 36% of Guelph’s employment base, the community has always relied heavily on manufacturing jobs. The 1000’s of jobs that were lost in the automotive industry have since been replaced with new jobs and it seems Guelph may now be making a turn toward growth. For now, the city aims to be among the top energy performers in the world, and make this one of the most competitive and attractive communities in which to invest.

Come see the professionals in our Guelph office for all your insurance and financial needs.

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Finance

Business and Personal

A few market thoughts: be cautious Ontario AGRICentre 100 Stone Road West, Suite 301, Guelph Telephone: 519.822.4680 Fax: 519.822.1583 www.millerthomson.com

The Canadian market stands at approximately 12,600. Our year-end call is for the market to land in the 12,200 - 12,500 range. We still hold to this position. Caution can be a virtue.

Our concern as we approach the US mid-term elections is that the market is somewhat over-valued. The TSX is ahead of where we expected it to be at this time. We should not be surprised to see a downward reversal of the market back to a more sustainable number somewhere in the 12,000 plus range. This would imply a pullback of 500 - 700 points.

It is important to remember the basics are improving and any profit taking will not be long term. There are a number of indicators to look at as we move forward toward December and beyond.

The US will start pushing infrastructure cash into the system. This money has been dubbed “shovel money”. The shovel money should have a real effect on construction and unemployment “the first phase of infrastructure money (now

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gone) was used to shore up the balanced sheets of various Banks and States throughout the country.

A few of the bright spots to watch are the movement of durable goods, transportation and non-defense capital goods.

You need to remember, as we move forward, today’s market does not resemble the TSX of the past. As Stan Druckenmuller points out “the new Norm has a new set of rules”. The old normal was that of over-consumption driven by inflated assets that turned into leveraging and interest rate correlation. Investors now face 2.5% yielding bonds and real growth rates in the 2 - 3% range. Long-term rates of return in the 10 - 12% range are a long way off.

Regulations are forcing Hedge Funds to unwind and many Trusts are now converting into Corporations. We are moving

Investing in education Given the increasing cost of higher learning, parents of young children must plan early to finance their children's education. It is estimated that for a child born in 2010 the tuition cost for post secondary education will exceed $80,000 for a four-year program. Add housing costs, meals and textbooks this cost will exceed $125,000.

Obviously having a plan is necessary.

The Registered Educational Savings Plan (RESP) is utilized by many Canadians to fund future education costs. There are a number of rules relating to these plans and given that there have been many changes over the years it is beneficial to review the major regulations.

First, the type of plan must be determined.

There are individual plans (for one named beneficiary only) and family plans (for one or more related beneficiaries). There are specific regulations pertaining to each type of plan but in general the individual plan works best for those who want to save for an unrelated child whereas

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forward; things are going to improve but at a much slower pace than ever before. Caution is the key word.

Buczek & MacLean Financial Services, 519-837-3880 or visit www.macleanfinancial.com.

by John Moran

a family plan works best for those who have more than one child.

The major rules governing RESP's are as follows: • Contributions are NOT tax deductible • Total lifetime limit is $50,000 per child • Each child must be a Canadian resident; have a SIN to open an RESP and be eligible for the Canadian Education Savings Grant (CESG) • Since 2007 each child can accrue $2,500 in grant eligible contributions which are eligible for the 20% CESG • Maximum CESG limit of $7,200 per beneficiary • RESP beneficiaries can receive $500 CESG per year up to and including age 17 • Individual plans: contributions can be made up to the 21st year of the plan; Family plans: controbutions must be made before the beneficiary reaches age 22.

Specific rules for withdrawing RESP funds should be reviewed with your financial advisor.

It is noteworthy to point out that if a child does not attend a qualifying post secondary program that the CESG must be repaid to the government and that the income earned on the funds while invested are taxable to the subscriber.

There are many other aspects to the RESP but suffice to say that whether you use this grant funded program or establish a savings plan of your own, it is imperative to get an early start on funding your children's education as the future cost will be significant.

John Moran BA, EPC, President of Lyon Financial Services, 519-766-0001 or jmoran@lyonfinancial.ca.

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Funeral Home and Chapel Ltd.

“Wellington County's Oldest Family Owned Funeral Home”

75 Years – 2008

Pre-arranging one's own funeral is now widely practiced across Canada. Gilbert MacIntyre & Son have been helping individuals and families with funeral prearrangements for almost 80 years. If you would like to make an appointment to discuss prearrangements, please contact us. Or, if you like, you can prearrange your funeral online. You will be asked the same basic questions you would in a one-on-one prearrangement meeting; but within the "comfort" of your own lifestyle.

Our experience in dealing with prearranging funerals has lead to the development of the GILBERT MACINTYRE & SON TRUST PLAN for those who wish to pre-pay their funeral expenses.

Info@gilbertmacintyreandson.com

The GILBERT MACINTYRE & SON TRUST PLAN retains all the advantages of the pre-arranged funeral, but goes further with respect to the financial advantages. · The GILBERT MACINTYRE & SON TRUST PLAN is hedge against inflation. The cost of the funeral will never increase, no matter how long it is before the funeral services are required. · Pre-payment reduces the financial demands on the survivors. Costs will be paid out of income now, rather than from much needed funds of the estate. · Like a paid-up life insurance policy, this plan is of immediate and far-reaching benefit to survivors.

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· Interest on funds held in a GILBERT MACINTYRE & SON TRUST PLAN is tax free. · The GGILBERT MACINTYRE & SON TRUST PLAN may be purchased on a convenient time payment plan.

Usually the prearrangment service is entirely paid for by the time it is needed, thereby relieving the family of expense at the time of the funeral. · Money is held in trust and fully refundable any time.

The GILBERT MACINTYRE & SON TRUST PLAN is designed to comply with all regulations under the Funeral Services Act of Ontario and is fully insured.

Preplanning

October 2010

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VENTURE GUELPH PUBLICATIONS LTD. Business Venture

“Get the facts, and then get your flu shot!” by Anna Bartolomucci Flu Season 2010 is upon us. The Public Health Agency of Canada is advising that “you get the facts, then you get your flu shot!” This is excellent advice, so let’s start with some facts!

Seasonal Influenza is a highly contagious respiratory virus that infects millions of Canadians every year. These viruses circulate in every part of the world. The seasonal vaccine has been developed by scientists, laboratories, consultants and agencies world-wide since February 2010.

Based on this research, the composition of this year’s vaccine is determined. This year’s seasonal vaccine will therefore include the three most prevalent strains of last year’s flu season. This includes H1N1.

Although everyone from the age of 6 months, who live, work or attend school in Ontario are strongly encouraged to get vaccinated, there are high risk groups who should definitely get the flu shot. Some of these include pregnant women, people with chronic health conditions, health care workers, and people in nursing homes. The National Advisory Committee on Immunization (NACI) also recommends for 2010-2011, that persons with morbid obesity (BMI ≥40), Aboriginal peoples, and healthy children 2-4 years of age also get vaccinated.

Children under six months of age and people who have had a severe allergic reaction to eggs or a previous dose of the vaccine, should NOT be vaccinated.

The flu affects approximately 5 million or 1025% of Canadians each year. While the majority who become sick will recover within one week, the flu results in an average of 50,000 hospitalizations, 1.5 million days of work absenteeism, and 3,000 to 5,000 deaths in Canada each year.

The flu shot may not protect 100% of suscepti-

ble individuals; however, the flu vaccine can prevent illness for 70-90% of individuals.

The flu vaccine does not cause the flu. It does not contain live virus. Some people may get mild flu-like symptoms for up to 48 hours following a shot. Full protection takes 2 weeks and will last about 6 months. The best time to get a flu shot is from October to December.

Visit the World Health Organization’s and the Public Health Agency of Canada’s websites for more information, and remember to get the facts, and then get your shot!

For more information on hosting a workplace flu clinic, contact Anna Bartolomucci RN, Occupational Health Nurse for WellServe Health Care Management and Workplace Wellness/Influenza Program Coordinator, at 519-837-3896 Ext 17 or anna.bartolomucci@wellserve.on.ca.

GOAL: 6 MILLION As a project that will assist the community on many different levels, St. Joseph's Health Centre Foundation is seeking community support for its Next Generation Capital Campaign.

Giving people another chance at life Stonehenge Therapeutic Community was founded in 1971 as a long-term residential treatment program for men and women with a history of acute and chronic substance abuse. Both clients and their families benefit from the programs, as well as those involved with federal and provincial corrections. Located in Guelph, the facility welcomes clients from across Ontario, throughout Canada and out of country.

The long-term, intensive addiction treatment program runs four to six months and is for people whose lives have been devastated by alcohol and drug abuse, and whose reality includes the fractured relationships, derailed careers and encounters with the legal system that so often result. Many clients are veterans of other less intensive programs – none of which have produced long-lasting results.

Over the years, Stonehenge has also expanded to offer a broader scope of addiction treatment to service a more diverse client group. Other programs include a Residential Methadone Treatment Program and an Out-patient Methadone Case Management Program, the Early Childhood Development Addictions Program for Pregnant and Parenting Women, a Family Support Group, and Correctional

Programs.

At Stonehenge, the supportive therapeutic community allows members to uncover and address the roots of their addictions and deal with them in a healthy manner, with the supervision and support of staff 24 hours a day.

Programs teach new skills and encourage members to deal with challenges positively. New behaviours are practiced and members learn to take responsibility for those behaviours.

Members return to their community with their self-esteem, confidence and dignity restored.

Family members and friends of residents meet once a month to learn valuable skills and gain support in coping with addiction. An Aftercare Program assists former residents by meeting weekly for up to two years, to test their new skills while still benefiting from the guidance the staff at Stonehenge offers.

All admissions to Stonehenge are on a voluntary basis, however referrals are accepted from individuals, doctors, addiction treatment professionals and the criminal justice system.

For more information on Stonehenge Therapeutic Community visit www.stonehengetc.com or call Heather Kerr, Executive Director at (519) 837-1470 ext. 230.

For more information on donating call 519-824-6000 ext. 4405 or ext. 4271 or visit www.sjhcg.ca.

$1,650,258. MILLION

St. Joseph’s: The Next Generation Capital Campaign

Family and Children’s Services of Guelph and Wellington County (F&CS) launched Child Abuse Prevention Month in October at Guelph City Hall. Pictured from left to right are: Daniel Moore, F&CS Executive Director; Mayor Karen Farbridge, and volunteers from the Co-operators: Joey Farr, Janie Bennett, Jennifer Leslie, and Cindy Ridi. (Supplied photo)

Purple Ribbon Campaign Enhanced Productivity

Physician Services

Occupational Compliance

Disability Case Management

Office and On-Site Consultations

Pre-Placement Nursing Medical Examinations

Occupational Assessments

Medical Surveillance Examinations

Medical Compliance With Designated Substance Regulations

Return to Work Plans On-Site Nursing / Case Management Functional Abilities Evaluations Physical Demands Analysis Ergonomic Assessments

Return to Work Strategies

Vision Screening

Health Promotion Wellness Programs Health Fairs Lunch'n'Learn Education Influenza Immunization Clinics Travel Medicine Consultation

Substance Abuse Strategies

Pulmonary Function Testing

Medical Review Official Services

Mobile Equipment Operator Examinations

Drug Testing

Post Offer Screening

Compliment to Human Resources Services

Industrial Hygiene Services

Audiometric Testing

October is child abuse prevention month and each year local children’s aid societies across the province hold a ‘Purple Ribbon Campaign’ to educate the public about everyone’s responsibility to report suspected child abuse.

The Guelph-Wellington campaign launched in early October with staff from Family and Children’s Services of Guelph and Wellington County (F&CS) and volunteers from The Cooperators handing out information and purple ribbons throughout the day at City Hall, Old Quebec Street Mall and Stone Road Mall.

Each year F&CS responds to over 3,000 calls from the public about a concern for a child’s safety. When a call is made a clinically trained child protection worker can act immediately to protect a child or can support families coping with challenges and stressful situations.

To learn more about child abuse and neglect, how to recognize it and what happens when you call your local child welfare agency go to www.useyourvoice.ca

First Aid & CPR Training

Ignatius Jesuit Centre presents Spirituality in Work workshop series 2010, 2011

Medical Strategies Business Strategies in the Canadian Health Care Environment 1315 Bishop St., Cambridge, Ontario N1R 6Z2 tel: (519) 622-6788 fax: (519) 622-9115 110-112 Woolwich St., Guelph, Ontario N1H 3V2 tel: (519) 837-3896 fax: (519) 837-1916 641 King St. W., Kitchener, Ontario N2G 1C7 tel: (519) 571-2099 fax: (519) 837-1916

October 2010

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November 17, 2010 Heroic Living lecture Chris Lowney. 7:30 pm, $10.

River Run Centre, Co-operators Hall. Tickets: 519-763-3000/ www.riverrun.ca or

A day to reflect upon and discuss ideals and to explore the queshow our work enhances life for tion: “How are we called to ourselves and for society. support one another in our committed response to the May 11, 2011 Discovering values for decision- challenges of life?”

making. 9am to 4pm. At the IJC, Register for the entire four workshops at the discounted price of $400. lunch included. $125 Accommodations are available.

A day to discover and own the “vital interests” that shape our November 12 to 15, 2010 decisions.

Where is Jesus anyway?

Reflection on Ecological Christianity June 21, 2011 and New Cosmology: The John February 23, 2011 Rediscovering heroic living English Symposium. This sympoDiscovering spirit in your work 9am to 4pm. At the IJC, lunch sium honours John English S.J. 9am to 4pm included. $125 (d.2004) who's - continued facing pg At the IJC, lunch included. $125 A day to remember our higher

November 18, 2010 Workshop at the Ignatius Jesuit Centre (IJC). Facilitated by Chris Lowney 9 am to 4 pm, $125

VENTURE GUELPH PUBLICATIONS LTD. Business Venture

Lifestyles

Health, Arts & Trends

Profile

Hounds On Holiday.... the unique alternative to kennels by Heather Grummett Wanting to visit her family more in the UK, Gaynor Fletcher was faced with the dilemma that pet owners often face–not wanting to leave their pet in a kennel and yet maybe not comfortable with someone coming into their home.

A huge advocate for animals, Fletcher realized that other pet lovers were in the same situation and this summer she opened, with instant success, a unique home-from-home pet care service. Pet owners who were once turning down opportunities to go away, because they didn’t want to burden a friend or family member with the care of their pet, are now excited to send them on a dog holiday.

An alternative to boarding kennels or conventional pet sitting, Hounds On Holiday provides a new kind of dog-sitting service designed to offer pet owners peace of mind when they travel away from home. Loving host families are chosen to provide a warm, friendly home environment similar to each client’s surroundings. Plus each dog’s exercise and feeding routines are maintained. Ideal for active retired people, a stay at home parent, or a home-based business owner, hosts are experienced dog lovers, with a safe yard or exercise area and they are home all day. “It really is a win-win for everyone,” says Fletcher. “The dogs benefit from around-the-clock, one-on-one human contact and since many of our hosts are retired and possibly alone, the companionship is very therapeutic.”

Clients are directly involved in selecting the most appropriate family for their pet and hosts have met a strict criteria before welcoming canines into their homes. With a minimum two nights stay, pets are picked-up and delivered to the host family, minimizing stress to the pet or owner. Dogs arrive at their vacation home with their own beds, bowls, toys and food. Upon return, clients receive a diary complete with photos of what their dog did while on holiday.

Unlike kennels, which are often booked up at the busy holiday times of year, Hounds On Holiday is never overcrowded. When possible, dogs can visit the same home for each holiday and those families soon become like an extended part of the family to the dogs. The service welcomes dogs with special needs such as rescue survivors, pets on medication, and shy or pampered dogs. Hosts can rely on full support from the staff at Hounds on Holiday, 24 hours a day, 7 days a week.

With a portfolio of 45 host families, the Hounds On Holiday program has taken off as a Local entrepreneur, Gaynor Fletcher (pictured above) enjoys finding the perfect ‘vacation’ home for her clients’ dogs. popular choice. With the immediate success, Hounds On Holiday is actively seeking additional host families. “Our goal is to match pets to an environment as similar to their own as possible, therefore the more choice in host families, the better,” adds Fletcher.

For more information visit www.houndsonholiday.ca or call 519-835-5588.

Random Acts of Kindness Day The Guelph Community Foundation is holding the city’s first Random Acts of Kindness Day on November 12.

Random Acts of Kindness Day encourages each of us to do something kind for another person. It is an opportunity for appreciating our fellow citizens and community building Random Acts of Kindness Day is NOT about fundraising or giving money – just a day to celebrate kindness. A random act of kindness is a wonderful way to touch the life of another person and makes our region a better place.

Simple acts of kindness or generosity are endless! Buy someone a coffee, congratulate someone on a job well done, offer to drive someone to an appointment, hold a door open, pay a parking meter, carry someone’s groceries and the list goes on and on....

Debb Ritchie, Chair of the Friends of the Foundation for The Kitchener and Waterloo Community Foundation, and the inspiration for Random Act of Kindness Day says that she is delighted that Guelph has joined them this year doing Random Act of Kindness Day along with Cambridge. Random Act of Kindness Day has been exceptionally well received in KW and other communities. “Random Act of Kindness Day is a wonderful way to celebrate kindness and community and it allows us to

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remember to slow down and take time to think about others,” says Ritchie. “It is a special day where everyone can share in the experience of doing an act of kindness or being the recipient of an act of kindness.”

25,000 Random Act of Kindness Day cards are circulating in our community. The cards encourage the holder to perform a simple act of kindness for someone – and hand over the card to that person, encouraging him/her to do the same.

Cards are available at all Co-operators and Meridian locations and RLB chartered accountants and business advisors. Additional pick-up sites are listed on the Guelph Community Foundation’s web-site www.guelphcf.ca Please get involved by placing posters and cards in high traffic spots around our community – give them to friends, family, co-workers or people you’ve just met.

Started in 2008 by The Kitchener-Waterloo Community Foundation, this year Guelph joins 10 other communities including Cambridge, Windsor, London, Brantford, Orillia, and Niagara Falls to invest in each other and celebrate kindness.

For more information, visit www.guelphcf.ca

Workshop series 2010, 2011 continued passion was "greening" the exercises of St. Ignatius of Loyola.

The new cosmology calls us to re-examine what it means to be Christian in relationship to all creation. Given our experience of the sacred universe and our

scientific knowledge, how is Christ present for us today?

Maureen Wild, SC and Jim Profit, SJ will be facilitating the symposium.

November 12 to 14 $365 November 12 to 15 $395

Meals and accommodation included.

Commuter $295. Meals incl.

To register visit www.loyolahouse.com or call 519-824-1250 ext. 266.

October 2010

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Profiles, Technology, Legal, News & Announcements Business to Business South City Physio–20 years by Heather Grummett Ergo simplicity

by Lynne Bard

In 1990, owner and director, Francine Dore opened South City Physiotherapy as a one-person operation–at a time when an independent physiotherapy clinic was a very new concept. By 1995, South City moved from the original location at Stone Road and Edinburgh Road, to the present day facility at 210 Kortright Road West, in the Hartsland Market Square.

Through the years South City has been built into a multi-disciplinary, community physiotherapy and rehabilitation centre. The 4,000 square-foot, air-conditioned clinic has twelve treatment rooms–and a dedicated massage therapy room.

The full rehabilitation gymnasium is equipped with weight stacks, free weights, pulley systems, a treadmill, and stationary bicycles.

Today, the staff of 20 includes, ten Registered Physiotherapists, two Osteopathic Manual Practitioners, two Registered Massage Therapists, one Pedorthists, one Kinesiologist, and administrative staff. With so many different practitioners, clients benefit from the wide range of clinical experience, professional training and expertise.

The professional staff at South City treats everything from simple to complex injuries and conditions–with a combination of techniques that include manual therapy, education, customized exercise programs, IMS, acupuncture, and utilizing modalities such as laser, IFC, biofeedback and ultrasound. The primary goals of treatment are usually to improve mobility, restore function and alleviate pain. The clinic provides rehabilitation following occupational, vehicle or sporting injuries and is very active in post surgery rehabilitation.

Working with clients on compensation, the staff also completes functional ability evaluations for injured employees returning to work.

South City is committed to life-long learning, and its’ motivated staff are constantly taking new courses to stay current with developments in the health care field.

Among the more exciting recent treatment options, are treatment for BPPV (a condition experienced by many seniors, resulting in debilitating dizziness); and the use of “intramuscular stimulation” (IMS), an exciting new technique which combines eastern acupuncture techniques with western medicines’ knowledge of anatomy and neurophysiology. IMS is proving effective for the relief of chronic pain that had been resistant to other treatment approaches.

In addition to managing South City and treating patients three days a week–Francine opened an additional clinic three years ago, in the Westminster Woods area of Guelph, and another in Waterdown.

For more information visit their new website at www.southcityphysio.com or call 519-763-2885

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Ergonomics not only addresses the safety aspects for the worker but the health of the worker in your workplace. Ergonomics has traditionally been taken lightly without proactive measures being put in place. Costs to Employers are escalating with in excess of 43% of employees suffering from some degree of MSD’s (Muscular Skeletal Disorder).

MSD’s are the #1 reason for lost time claims in the workplace. Productivity is waning, profits dropping and bottom lines decreasing due to increased WSIB costs as a result of increased MSD lost time injuries.

43% of lost time injuries are related to MSD’s in Ontario alone. In 2008 this amounted to: • 33,870 plus injured workers compared to 35,500 plus in 2007; • 1.2 million plus working days lost; and • 142 million in costs up from the $133 million in 2007 for medical and WSIB costs.

With the aging population, strength reduction is cause for increased risk to MSD’s. With the younger generations in the workplace and the longevity of technological use, increased risk of MSD’s has been prevalent at an earlier age. By developing alternative, equally efficient and safe methods to complete tasks, and by proactively addressing the potential risk and the development of a safety culture of ergonomic efficiency and excellence, future MSD’s can be reduced significantly.

MSD prevention must be a key part of a workplace health and safety program regardless of whether or not a worker has complained of MSD symptoms or whether you have claims. Employers should (as outlined on the ministry of labour website

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Lynne Bard, President and Senior Consultant of Beyond Rewards Inc, lbard@beyondrewards.ca

ROTARY CLUB OF GUELPH – TRILLIUM END POLIO NOW FUNDRAISING LUNCHEON December 8, 2010 • 12:00 - 1:00 p.m. $50 per person (Tables Welcome!) receipt Cutten Club, 190 College Ave. E. Tickets: 519-837-9022 Speaker: WILLIAM ROWE, NUTRA-SOURCE DIAGNOSTICS INC. Nutra-Source Diagnostics is one of Canada's fastest growing companies. NDI is the World Leader in building the science for new discoveries in applied nutrition.

Hear Will Rowe's business story and support Rotary's ongoing success in eradicating Polio worldwide!

All Donatons to the Rotary Foundation-End Polio Now.

www.polioeradication.org www.nutrasource.ca/NDI www.trilliumrotary.org

STEELE & FERRARO INSURANCE BROKERS LIMITED

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(http://www.labour.gov.on.ca/ english/hs/pubs/ergonomics): • “Advise and train workers about the MSD risk factors in their job and in the workplace” • “Encourage workers to participate in the health and safety program through early reporting of MSD symptoms or concerns” • “Identify and assess job related MSD risk factors” • “Put in place controls to reduce workers’ exposure to MSD risk factors” • “Follow-up to make sure preventive measures are working”

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page 6

VENTURE GUELPH PUBLICATIONS LTD. Business Venture

2010 October 30 The Salvation Army Craft Fair & Luncheon 10 am - 3 pm 1320 Gordon St. For more information call 519-836-9360.

November 1 - 13 Third Annual Deck Your Walls with Art of Beauty 10am - 5pm The Wellington Artists’ Gallery and Art Centre’s season finale. Special show and sale Open House on November 6 and 7. Free. 6142 Wellington Road 29, RR4, Fergus, 519-843-6303, www.wellingtonartistsgallery.ca November 6 Community and Volunteers Educational Series (CAVES) 9 am - 3 pm Evergreen Centre 683 Woolwich St. 519-823-1291

Courtesy of Royal City Nursery

Your guide to activities and events taking place in or near Guelph this holiday season…

November 8 - December 17 Adopt-A-Family The Children’s Foundation of Guelph and Wellington Help provide a joyous holiday season for families in need in Guelph and Wellington as a donor to the Adopt-A-Family program.

For more info contact www.childrensfoundation.org or 519-826-9551.

November 12 - December 12 Festival of Trees River Run Centre, 35 Woolwich Street. Visit the Christmas Tree forest of more than 50 stunning trees decorated by creative volunteers and sponsored by local businesses, clubs and individuals. www.sjhh.guelph.on.ca November 13 Art Show and Sale 10am – 3:30pm, Evergreen Seniors Community Centre, free admission and parking.

Presented by the Watercolour Painters Club, view original art by local painters.

More information at 519-823-1291.

Courtesy of Guelph Museums: 2009_32_5696 Santa Float at Guelph Santa Claus Parade, 1975.

November 17 Christmas Gala–Fashion Show 6:30 - 9:30pm Lakeside Church, Guelph www.joyofchristmashometour.org

November 17 Tree Lighting & Community Carol Sing 6:45 pm.

The Salvation Army, 1320 Gordon St. For more information call 519-836-9360.

November 18-21 Fair November The 36th Annual Fair November Juried Craft Sale. University of Guelph, University Centre, 50 Stone Rd. E. 519-824-4120 x53903 fairnovember.uoguelph.ca November 19 Winter Lights & Music 6:00 – 8:00 pm Join the festivities downtown in the Square at Quebec and Wyndham St. Sing-a-long with the Salvation Army Band & Ian Reid, enjoy music by The Great Wooden Trio and witness the ice sculpting demonstration.

Lighting of the tree at 7pm.

November 19 & 20 6th Annual Christmas JOY Home Tour Friday, 4:30pm -9:30pm (candlelight tour) Saturday, 11:00am - 5:00pm www.joyofchristmashometour.org

November 20 Kinette Club of Guelph Pre-Christmas Sale Royal On Gordon Retirement Residence 1691 Gordon Street South Open to the public from 10-4pm.

Come check out a great selection of Christmas gifts from various vendors. Purchase a raffle ticket at $2 each or 3 for $5, for the one of a kind “ Christmas Dream Quilt”.

November 20 Free Family Skate 2:30 – 4:30 pm Sleeman Centre

November 21 Santa Claus Parade 1:30 pm, Parade Runs throughout downtown Guelph, including Quebec and Wyndham Streets November 27 & December 4 3:00 p.m., 5:00 p.m., 7:00 p.m.

Join Santa Claus and his elves aboard the Guelph Junction Santa Express Train for Christmas Carols and fun.

Each trip approximately 1 hour and 20 minutes, includes hot chocolate, cookies, entertainment and a gift from Santa.

Destiny Tours 519-823-9799 www.guelphjunctionexpress.ca November 27 Christmasfest Bazaar 10 am - 2 pm At Norfolk Street United Church, Corner of Norfolk & Cork Streets Bake Table - Silent Auction Artisan Giftware Vendor Tables Book Sale - Hot Luncheon Luncheon Tickets available at the door - For info call 519-822-6165 November 27 Elora Santa Claus Parade of Lights 6pm, Downtown Elora

1980_61_1 Christmas Market, 1896.

H A P P

1980x_61_1 City Hall at Christmas, circa 1930.

Happy Holidays...

Your guide to activities and events taking place in or near Guelph this holiday season…

Y OPEN DAILY 1 - 5 p.m.

St. Joseph’s Health Centre Foundation presents

6 Dublin St. S.

JULY - Nov: OPEN DAILY 1 - 5 p.m.

Dec - JUNE: Sun. - Fri. 1 - 5 p.m.

108 Water St.

H O L I D A Y S

GUELPH MUSEUMS (519)836-1221

guelph.ca/museums

BLUE CHRISTMAS Wednesday, December 8 at 7:00 p.m. We hold our annual Carolling by Candlelight. This is a unique Christmas event to remember loved ones near and far or to simply enjoy the experience of carol singing in the cemetery. We begin at the chapel doors. Light refreshments–hot apple cider served.

Dress warmly. Bring a flashlite.

November 25 to December 28 River Run Centre Visit our Christmas Tree Forest

Admission is FREE Seniors’ Lunch - December 1 - $18 Tickets 519.767.3424 October 2010

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519-822-1271 VENTURE GUELPH PUBLICATIONS LTD. Business Venture

762 Woolwich Street, Guelph

November 27 Ladies Night Out–a Groves Memorial Hospital fundraiser Hosted by Fergus & District Kinsmen Centre Wellington Community Sportsplex, 550 Belsyde Ave. E., Fergus Cocktails 6pm, Dinner by Fraberts 6:30pm, Showtime 8pm An evening of fun, food and comedy with the girls! Age of Majority event featuring Yuk Yuk’s comediennes Martha Chaves, Laurie Elliott, and Joanna Downey. Plus prizes, auctions and exhibits! $40 per person, $300 Table of eight.

Order at www.ralphbasset.com and click events, or by phone at 519-843-4852.

December 2,3,4 Fantasy Variety Show– Vaudeville Revisited Thursday 1:30pm, Friday 1:30pm, Saturday 7:30pm. A showcase of talent at the Evergreen Seniors Community Centre. Tickets: adults $10, children $5. Free parking and shuttle service available. More information at 519-823-1291 December 3 The Salvation Army at Guelph Storm Game 7 pm.

Sleeman Centre For more information call 519-836-9360.

December 4 Fergus Santa Claus Parade 2pm, Main Street Fergus

December 4 Festive Family Day 1pm – 4:30pm Take part in holiday stories, crafts and activities. Santa will be making a special appearance.

Regular admission. Guelph Civic Museum, 6 Dublin St. S. 519-836-1221 or www.guelph.ca/museum December 4 Breakfast with Santa & Silent Auction 8:30 - 11:00 am.

A fundraiser in support of The Salvation Army Nursery School at 1320 Gordon St. For more information call 519-836-9360.

December 5 Jingle Bell Hike 10am, Elora Cataract Railway, join us on our last hike of the season.Free. 519-843-2800 www.trailway.org

2010 For the finest in mens clothing and accessories...

Holiday volunteering opportunities

for men 128 Wyndham St., N., DOWNTOWN GUELPH www.sidoniosformen.com

519-836-5077

A Natural Treasure

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Christmas Lunch - December 16 - tickets $26.50 Book your Christmas Party with us!

Wedding, Banquet & Conference Facilities

for 3 to 225 people (banquets 150 people) 3 unique meeting rooms with lots of windows looking onto our spectacular grounds.

Nature Trails • Gardens • Workshops Wedding & Conference Facilities

www.uoguelph.ca/arboretum 519-824-4120 ext. 52113

Proudly Presents the 18th Annual

Christmas Carols by Candlelight Featuring

THE GUELPH CHAMBER CHOIR Wednesday, December 8, 2010 • 7:30 p.m.

ST. GEORGE’S ANGLICAN CHURCH 99 Woolwich Street, Guelph ALL PROCEEDS TO BENEFIT LOCAL ALZHEIMER SOCIETY PROGRAMS

For Kids 1 - 101 • Infant Toys • Games & Puzzles • Children’s Books • Brainteasers • Unusual Novelties • Construction & Science Kits • Crafts • Thomas Wooden Trains • Lego + K’nex • Knight Replicas • Dolls & Plush • Playmobil ••• And Much More!

December 8 Blue Christmas 7 - 8pm, Woodlawn Memorial Park – Mausoleum, 762 Woolwich St. The 11th annual Blue Christmas is a winter tradition for many families. For some, it is an evening of remembrance. What could be more magical than carol singing outside in the snow, by candlelight, in a cemetery! www.woodlawnmemorialpark.ca December 8 Alzheimer Society Christmas Carols by Candlelight 7:30pm, St. George’s Anglican Church, 99 Woolwich St. Featuring the Guelph Chamber Choir. Proceeds raised will go to the Alzheimer Society of GuelphWellington’s programs and services. Tickets: $15 adults, $10 seniors/ students, $5 children 12 and under. For tickets call the Alzheimer Society of GuelphWellington at 519-836-7672

A number of organizations can benefit from your volunteering over the holidays. The Volunteer Centre of Guelph Wellington has provided the following list of ways to support your community this season.

Festival of Trees Volunteer Supports the St. Josephs Health Care Foundation. All opportunities at River Run Centre, Guelph Volunteers needed for: Set Up of Christmas Trees and Decorating Sun Nov 21 12:00 - 5:00pm Mon Nov 22 9:00am - 1:00pm, 1:00pm - 5:00pm, 6:00pm - 9:00pm Tues Nov 23 9:00am - 2:oopm, 2:00pm - 6:00pm, 6:00pm - 9:00pm Wed Nov 24 9:00am - 2:00pm Wrapping 7 loading trees for tree delivery to local businesses/charities Thurs Dec 9 9:00am - 1:00pm Dismantle/Take Down Day Wed Dec 29 9:00am - 1:00pm, 1:00pm -5:00pm Contact: Carol McGuigan at St. Joseph’s Health Centre Foundation Phone: 519-767-3424 Fax: 519-767-3445 Email: cmcguiga@sjhcg.ca

Chalmers Community Service Centre Fair Share Food Shelf program provides food, clothing, bedding, household items and mending of clothes Volunteers assist with set-up of food, clothing and household goods.

Thursday or Friday mornings and clean-up.

Contact Diana Sterenberg, Office Administrator, Chalmers Community Services Centre, Phone: 519-822-8778, chalmerscentre@rogers.com

Largest Selection in the Area

FREE PARKING

• Christmas Cookies • Fruit Cake • Almond Rings & Bars • Decorated Gingerbread • Roothams Jams Specialty Cakes, Squares, Breads and more!

88 YARMOUTH ST., GUELPH 519-824-6750

FOR TICKETS CALL

519-836-7672

HOSTESS & THANK YOU GIFTS – wide assortment to choose from.

Adults $15.

Seniors/Students $10.

Children (12 and under) $5.

October 2010

page 8

VENTURE GUELPH PUBLICATIONS LTD. Business Venture

December 11 – December 31 Sparkles in the Park Riverside Park, open nightly until 9:30pm. Festive light displays, free carousel rides and refreshments on the weekend. Join Santa and friends on Dec 20.

New Year’s Eve party and fireworks on Dec. 31, sponsored by the Rotary Club of Guelph. $2, $5 per family.

lisa.allen@redcross.ca

www.volunteerguelphwellington.on.ca

10 Paisley (at Norfolk) Downtown Guelph N1H 2N6 Tel: 519-824-5682 Fax: 519-824-6711

December 11 Community Carol Sing with The Salvation Army Band 2 pm St Georges Church For more information call 519-836-9360.

Meals on Wheels – Canadian Red Cross Volunteers are needed year round to pick up meals from St. Joseph’s Health Centre and deliver them to client homes.

Meals are delivered in teams of two– work teams, family members and friends are welcome.

Extra volunteers are needed at Christmas and during the winter when regular volunteers are away.

Contact: Lisa Allen at 519-836-3523 or email:

You can also volunteer your time at local churches, neighbourhood groups and community organizations.

Visit neighbours, family and friends and local retirement residences.

Consider volunteering as a group with family, friends or co-workers.

Volunteering is a rewarding experience all year round.

For a complete listing of short and long term volunteer opportunities visit:

Touch, Play and Discover the Magic

December 9 Rockwood Farmers Parade of Lights 6pm, Main Street and Hwy 7, Rockwood rockwoodfarmersparade.org

Guelph Food Bank Volunteers needed for gift-wrapping at Stone Road Mall between December 2nd and 24th. Volunteers must be 16 years of age or older.

Contact Tracy at 519767-1380 or email: guelphfood

bank@spiritwind-christian-centre.ca.

Note: application forms must be completed prior to gift-wrapping shift. They can be picked up and submitted to Tracey at the Guelph Food Bank (100 Crimea Street) between 12-4pm.

Volunteer opportunities are also available right before and after Christmas day to help pack food donations in the warehouse. Shifts can be completed any time between 8:30am5:00pm. Contact Mike at 519-767-1380. Volunteers must be 14 years of age or older.

Retirement and Long-Term Care Residences Year round volunteer opportunities are available at retirement and long-term care residences including: St. Joseph’s Health Centre http://communitylinks.cioc.ca/volunteer /results.asp?RSN=3180 The Elliott Community http://communitylinks.cioc.ca/volunteer /results.asp?RSN=868 Wellington Terrace http://communitylinks.cioc.ca/volunteer /results.asp?RSN=1420 Wellington Terrace needs volunteers to assist staff with decorating for Christmas and for removal of decorations.

Contact Mary Black Gallagher at 519-846-5359 x 266

Children’s Foundation Wrapping opportunities available Monday to Friday beginning Dec 3rd between 9am and 4pm. The evening wrap date has yet to be determined Call Glenna at 519-826-9551 for more details

December 12 Christmas Choral Fantasy 3pm, River Run Centre, a blend of classics and festive seasonal music, something for everyone. $30 adults, $15 students, $10 children, guelphorchestra.ca December 12 Christmas in the Village Handel: Messiah 3:00 pm – Knox Church, Elora Elora Festival Singers with Festival Chamber Orchestra Tickets: $40.00 Messiah is proudly supported by Darina Griffin, Maureen MacIntyre, and Janet Vallery.

Tickets in person at 33 Henderson St. Elora - Mon to Fri 9am - 4pm, 519-846-0331 or online at www.elorafestival.com.

December 13 47th Annual Christmas Lights Tour for Guelph Seniors Various pick-ups at Retirement homes, and senior apartment buildings. Immediately following the tour–refreshments, entertainment and social time at Centennial High School.

Sponsored by the Kinette Club of Guelph. To all homeowners, help a senior smile by lighting up your Christmas lights on December 13. For more information call Pat Davis at 519 824-0471.

Children’s Foundation who wrap and package them for delivery to the families. Donors receive a tax receipt for their donation of gifts, providing they submit receipts for their purchases.

Program runs from October to December Complete application to volunteer, available at foundation’s website: www.childrensfoundation.org 519-826-9551 or email aaf@childrensfoundation.org

Holiday giving A number of organizations can benefit from your support over the holidays. The Volunteer Centre of Guelph Wellington has provided the following list of programs taking place throughout the city this season.

You can also donate to your local churches, neighbourhood groups, businesses and community organizations that have Christmas donation programs or collect goods on behalf of the organizations listed.

Wyndham House Unwrapped gifts for youth ages 16-21 are welcome (hygiene products, socks, gift cards, etc.)

Contact: 519-822-2768 for more information Guelph/Wellington Women in Crisis Christmas gifts for women and children in the community. Donation of cash, household goods, non-perishable foods.

Salvation Army: Holiday Hamper Donations of food and toy hampers to families and individuals (including Onward Willow/Family Gateway, Ontario Works, ODSP, etc). Donations can be dropped off at the Salvation Army Office or at Stone Road Mall toy depot area. Kettle collections located in various areas around the city. Applications to receive Holiday Hampers Centralized application process at various locations in the community.

The Children’s Foundation of Guelph Wellington: Adopt-a-Family Holiday Donation Program Partners families in need with community donors individuals, families & businesses at holiday time.

Donors receive a list from their “adopted” family, then purchase and deliver the unwrapped gifts to The

December 16 Christmas Dinner 11am – 2pm, 3 sittings. The Evergreen Seniors Community Centre will be serving Christmas dinner. Take out dinner is available - members $9.10, nonmembers $10.80. Tickets at the front desk.

December 21 & 22 Festival of Carols Tuesday 7:30 p.m.

Wednesday 5 pm & 7:30 pm St. John’s Church, Elora Elora Festival Singers.

Tickets: $35. An evening of Christmas carols and humourous anecdotes narrated by Cannon Robert Hulse. Festival of Carols is proudly supported by Anne and Bill Brock. Purchase tickets in person at 33 Henderson St. Elora - Mon to Fri 9am - 4pm, by phone: 519-846-0331 or online at www.elorafestival.com.

December 17 Arboretum Christmas Lunch 12 noon–Bring your small group to The Arboretum and be served a scrumptious full traditional turkey lunch. Many small groups will enjoy the festive atmosphere in our banquet room looking out onto the breathtaking grounds. Tickets are $26.50 per person plus H.S.T. To reserve please call 519-824-4120 ext.

54110 or e-mail bash@uoguelph.ca.

December 31 New Year’s Eve Train 9pm, Guelph Junction Railway Call Destiny Tours for ticket prices. 519-823-9799.

Assemble “Starting Out Hampers” for women leaving Marianne’s Place. These Hampers contain household goods, non-perishables, linens, cook ware and anything else needed to start a home.

Please drop these off at our Administration Office at 38 Elizabeth Street in Guelph during business hours 9 to 5, or at our other locations in Fergus, Erin, Mt Forest and Palmerston. Contact Lillian 519- 836-1110 or 519- 836-6831 CJOY /Magic Radio Station Unwrapped children’s toys can be dropped of at the radio station at 75 Speedvale Avenue East during business hours (Monday – Friday from 8:30am – 5:00pm) until December 20th Donations are given to the Sertoma Club of Guelph for distribution. Call 519-824-7000 for more information Guelph Food Bank: Adopt-A-Family Program at Christmas Donate non-perishable foods, clothing and household goods at main office at 95 or 100 Crimea Street Centralized application process for Food Hampers by appointment only. Hamper pickup Mon to Fri 9:00am -11:00am Contact 519- 767-1380 or spiritwind-christiancentre.ca/guelphfoodbank.html Operation Toys supplies toys to low income families for Christmas accepts new toys only and gift cards all year drop off at 22 Southampton Street all year or at Barber Gallery 167 Suffolk Street contact 519-767-1107. To apply for assistance: family calls with name, address, phone number and number, age and gender of their children. All registrations must be approved by the board.

Stop by for the unveiling of our

Chalmers Community Service Centre Gift Bags: Use new, recyclable bags suggested items: one pair of gloves, one pair of socks, hand towel, face cloth, regular size shampoo, comb or brush, toothbrush, toothpaste, personal size bar soap, powder or talc, shower gel, body wash or bubble bath, antiperspirant/deodorant, bag of disposable razors, candy treat or gum, chocolate candy, small jar of instant coffee, tea bags, or hot chocolate packages contact Diana Sterenberg at chalmerscentre@rogers.com or 519-822-8778 Sears Tree of Wishes Sears has set up a wish tree near the Customer Service Desk in the bedding department at their store in Stone Road Mall. There are store employees (Elf Program) in the area to provide assistance. A wish card is taken from the tree, the gift purchased and returned to the tree by a specific date (noted on the wish card) All gifts are then distributed.

Emma’s Annual Toy Drive Works with businesses, organizations and individuals in the community to collect toys for children in women’s shelters.

Accepting donations until December 23 Drop off/pick up at JL’s Home Hardware 259 Grange Road and 389 Speedvale Avenue West; East side Mario’s, Guelph Volkswagen; Body Systems Nutrition in the Harvard Plaza; HLB System Solutions 50 Malcolm Road; Simply Wonderful Toys;and Zellers at 297 Eramosa Rd. For further information call 519-824-9451 or email EmmasToyDrive@hotmail.com or check out the website at www.emmastoydrive.com

Happy Holidays...

2010

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Here's your chance to

"Give Back and WIN!!!"

SKYLINE and THE GUELPH STORM

invite you and your company to let us know how you plan to give back to your community over the Holiday Season.

For your generosity and charitable efforts, you and 15 colleagues/friends could WIN a night in Skyline’s executive suite at the Sleeman Centre for a Guelph Storm home game this season*

Unique themes, colours and trends Find a Santa Christmas Key and win a Gift Card Gift cards make ideal Christmas presents

Simply drop a line to Venture Guelph Publications Ltd., 2 Quebec St. Park Mall Unit #232 or email them to venture@golden.net Explain how you and your "team" plan on "giving back" this Holiday Season.

All submissions are due by Nov.24th and should be no longer than 500 words.

Submissions will be reviewed by SKYLINE and the winners will be contacted by SKYLINE and announced in the December 8th issue of Business Venture.

305 Woodlawn Rd. W. at the Hanlon Exp.

www.royalcitynursery.com Monday – Friday: 8 – 6

Guelph and area’ s Garden Centre for 48 years

Saturday: 9 – 5

Sunday: 10 - 5

October 2010

page 9

Make your plans now and help make our community a better place this Holiday Season.

On behalf of Skyline, your community partner, thank you for doing your part in making this community a better place. * This prize includes 16 tickets and access to the entire Skyline executive suite for one Storm home game. The date of the home game will be subject to availability; Skyline will do their best to accommodate the winner’s game preference.

VENTURE GUELPH PUBLICATIONS LTD. Business Venture

Guelph's Innovation Agenda: the Pulse on Innovation

NEW CHAMBER MEMBERS: ABS Friction Inc., 525 Southgate Drive, Unit 1, Guelph, ON, N1G 3W6. (519) 763-9000, http://www.absfriction.com.

As Guelphâ&#x20AC;&#x2122;s business community heads into the Knowledge Economy, the Guelph Chamber of Commerce will be heading up several innovation initiatives in the coming year. First up is continuing the breakfast series begun by the Guelph Partnership for Innovation over the past 7 years. These breakfasts include presentations on key topics aimed at helping your business to get ahead, whether a start-up, small business, or multinational.

The City of Guelph, Guelph Chamber of Commerce, and University of Guelph are working together to align our efforts and get the maximum benefit of knowledge sharing in Guelph. Collaboration has been a key strength of our community, and our innovative businesses are leading the way locally, nationally, and internationally.

Guelph Independent Living, 238 Willow Road, Unit L6, Guelph, ON, N1H 8H1. (519) 838-1812, http://www.guelphindependentliving.org.

Adventus Research Inc., 35 Tanager Drive, , Guelph, ON, N1C 1B7. Guelph Technology and Design Cluster, (519) 824-7456, http://www.adventusresearch.com.

146 Wyndham Street North, Unit 307, Guelph, ON, N1H 4E9.

(519) 766-9726, http://www.guelph.techanddesign.ca.

Ashures, 259 Grange Road, Unit 4, Guelph, ON, N1E 6R4.

(519) 515-0522.

Hammond Power Solutions Inc., 595 Southgate Drive, Guelph, ON, N1G 3W6. (519) 822-2441, The Bookshelf EBAR, 41 Quebec Street, , Guelph, ON, N1H 2T1. http://www.hammondpowersolutions.com.

(519) 821-3311, http://www.bookshelf.ca.

Mantech Inc., 160 Southgate Drive, Guelph, ON, N1G 4P5.

Chase Paymentech, 814 Syer Drive, , Milton, ON, L9T 4E3.

(519) 763-4245, http://www.mantech-inc.com.

(905) 864-9348, http://www.chasepaymentech.ca.

Mentor Works Ltd., 151 Savage Drive, Unit 1B, Cambridge, ON, Chicopee Tube Park, 1600 River Road East, Kitchener, ON, N1T 1S6. (519) 497-8584, http://www.mentorworks.ca.

N2A 4K8. (519) 895-2322, http://www.chicopeetubepark.com.

Montana's Cookhouse, 201 Stone Road West, Guelph, ON, CIBC Clair & Gordon Banking Centre, 4 Clair Road East, N1G 5L4. (519) 766-1549, http://www.montanas.ca.

Guelph, ON, N1L 0G9. (519) 837-4832, http://www.cibc.com.

O'Connor Communications, 141 Henry Street, Rockwood, ON, Clean Air Source, 17a - 218 Silvercreek Parkway North, Unit 314, N0B 2K0. (519) 341-4778, http://www.oconnorcom.ca.

Guelph, ON, N1H 8E8. (519) 837-1900, http://www.cleanairsource.ca.

Remmer Energy, Guelph, ON, (519) 265-7988.

CME Ontario, 6725 Airport Road, Suite 200, Mississauga, ON, L4V 1V2.

(905) 672-3466, http://www.cme-mec.ca.

Resource H20 Inc., 1B - 291 Woodlawn Road West, Guelph ON, N1H 7L6. (519) 837-7900.

Crabby Joe's Tap & Grill, 261 Woodlawn Road West, Guelph ON, N1H 8J1. (519) 763-2900 S2HR Consulting, Guelph, ON, (519) 221-1781.

â&#x20AC;˘ October 27: City of Guelph presents connecting innovation to Guelphâ&#x20AC;&#x2122;s 10 year economic development plan. â&#x20AC;˘ December 9: AMCham & North Carolina present Gwin Riddick,Vice President of Agricultural Biotechnology from the North Carolina Biotechnology Center â&#x20AC;˘ February 24: University of Guelph Business Development Office presents local success stories, connecting business with contract research, and commercializing research via NSERC, Ontario Centre of Excellence, and other incentive programs. â&#x20AC;˘ April 28: Miller Thomson will take us through the process of protecting research and development to improve productivity and profitability through the MTech process. â&#x20AC;˘ June 2: RBC connecting money to the business plan for commercializing ideas: angel networks, innovation financing, where to access capital.

Dr. Dan Dalton and Associates, 240A David Street North, Fergus, ON, N1M 2J7. (519) 787-1392, http://www.drdandalton.com.

The Guelph Chamber of Commerce Industrial Committee is talking Lean, and looking at ways to improve products and processes through research and innovation. Please contact Lloyd Longfield at the Guelph Chamber for more details.

The Guelph Chamber of Commerce Technology Committee is planning a second Technology Economy Conference, on 1-11-11 at THE FRANK HASENFRATZ CENTRE OF EXCELLENCE IN MANUFACTURING. Keynote speaker is Jim Jarrell, President of Linamar. Three workshops are being planned for the morning, three in the afternoon and presentations over lunch by the best of Conestoga College and the University of Guelph. â&#x20AC;&#x153;Innovationâ&#x20AC;? means something different to different businesses. We all know it is important to innovate and change in order to survive and thrive in todayâ&#x20AC;&#x2122;s business climate. The Guelph Chamber of Commerce is here to help you translate â&#x20AC;&#x153;innovationâ&#x20AC;? into â&#x20AC;&#x153;successâ&#x20AC;?.

Sunrunner Logistics Inc. 431 Saint Andrew Street West, Unit 204, Fergus, ON, N1M 1P2. (519) 787-7747, http://www.sunrunnerlogistics.com.

Donâ&#x20AC;&#x2122;t miss out on these UPCOMING EVENTS

November 15 â&#x20AC;&#x201C; Chamber Pub Night at Ashures â&#x20AC;&#x201C; Grange and Victoria Plaza from 5 to 7 p.m.

No registration required.

November 19 â&#x20AC;&#x201C; GCC Breakfast Academy â&#x20AC;&#x201C; â&#x20AC;&#x153;Handing Over the Reins - It's never too early to start business succession planningâ&#x20AC;? at the Holiday Inn Guelph Hotel & Conference Centre, 601 Scottsdale Drive, Guelph from 7 to 9 a.m. Go to www.guelphchamber.com to register.

November 25 â&#x20AC;&#x201C; Social Sustainability Forum â&#x20AC;&#x201C; Delta Hotel & Conference Centre, 50 Stone Road West, Guelph from 1 to 4 p.m. Go to www.guelphchamber.com to register.

December 9 â&#x20AC;&#x201C; Guelph Pulse on Innovation Breakfast featuring the American Chamber of Commerce at Delta Hotel and Conference Centre from 7:30 to 9 a.m. Go to www.guelphchamber.com to register.

November 23 â&#x20AC;&#x201C; Business After 5 â&#x20AC;&#x201C; Nestle Waters, December 20 â&#x20AC;&#x201C; Chamber Pub Night at Delta Hotel Conference Centre from 5 to 7 p.m.

101 Brock Road South, Guelph from 5 to 7 p.m.

Go to www.guelphchamber.com to register. www.guelphchamber.com

BDO. MORE THAN YOU THINK. Assurance | Accounting Taxation | Advisory 512 Woolwich Street, Guelph Ontario N1H 3X7 519 824 5410 www.bdo.ca BDO Canada LLP, a Canadian limited liability partnership, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. BDO is the brand name for the BDO network and for each of the BDO Member Firms.

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Travel Professionals International (TPI) Where in the world do you want to go?

Saint Augustine once said that “The World is a book, and those who do not travel read only a page.”

Anyone can book a trip, but it is the professionalism and attention to detail that bring clients back to Barbara Fisk, owner and operator of the Guelph office of Travel Professionals International (TPI). Barbara’s greatest skill is that she’s a listener. She wants you to have the best trip possible, and she does this not just by giving you the basics, but by learning about you and tailoring the trip to your personal interests.

“It's very important that your travel agent pays attention to detail and can read between the lines when it comes to what you enjoy. My clients know that they get that with me. That's why some of them simply call and tell me to send them anywhere,” says Barbara. She looks after both the gentleman who enjoys a yearly theatre weekend getaway in London, Ont, and the couple who want a lavish vacations to exotic destinations - such as China, Australia and Africa.

She is happy to create customized trip journals/diaries for her senior clients.“I will print at the top of each day where they are to be, and what activities they are scheduled to enjoy; so that when they look back on their journal, each page will represent how they enjoyed that particular day.”In addition to all of the relevant information they'll need for their vacations, she also gives her clients a complimentary bottle of locally vinted wine.

Barbara spends a lot of time educating herself on the travel industry to ensure that she can provide her clients with the

best possible service. Her impressive certifications include; Certified Travel Counsellor, Accredited Cruise Counsellor, a cruise group and Europe specialist, and an educational small group tour specialist. Barbara has travelled to more than 65 countries and worked abroad for more than 10 years.

Next fall, TPI is offering an exclusive wine cruise along the Mosel and Rhine Rivers, from Amsterdam to Luxembourg an experience enjoying the vineyards of Europe from its rivers with AMA Waterways. European river cruising is growing in popularity as a new, unique and exciting way to experience “the Continent.”

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Today’s business climate and young leadership By Lisa Reaume Every generation sees bust or boom scenarios–and this one is no different. We, as a North American society, have just finished what can only be called the greatest boom period in our history–in terms of economic growth and sustainability. But, as most say, all good things come to an end–and this period of growth and prosperity came crumbling down around the ears of many economic sectors, with the hardest hit being manufacturing and automotive. These two sectors have provided the stable workforce for two generations of families in North America but the globalized aspect of our new world order has dramatically altered where things are now at.

What does this mean to our youth, the next generation? For one thing, the dynamics have been altered enough that youth are going to need a more varied educational background.

More and more, individuals still in the workplace are opting NOT to retire, instead, working while their own personal equity gets rebuilt or because most feel they can still contribute.

This is why educational leaders have been calling for youth to look at what the future perspectives hold and it is why the provincial government shift has been towards the next phase–the so-called “smart” generation. Manufacturing and automotive employment will remain, and there is hope that the turnaround being experienced will sustain itself and provide that vital employment down the road. Yet today, it is the high tech areas, the greening economy, and the energy sectors–whether green or otherwise–that

will be areas of the greatest growth for our economy. Add to that teaching, healthcare, and farming (as stables and necessities), and one begins to see that education and programs geared at a multitude of diverse requirements and business acumen is the direction now needed.

Achieving diversity will require extra-curricular development programs that cater to the unique needs for the employment opportunities of the future. The basic, fundamental ability to handle business–in any context–is driven by the need to understand cash flow, revenue, input, costing, expenditures, and business planning.

The skill set required by our youth to run businesses, let alone major companies, is waning. It is why we are encouraged that more and more the workplace system is seeing the value of extra-curricular programs that are preparing our youth for the business challenges ahead.

Our youth are our future–and we need to be a bigger part of the their direction and education, helping to guide rather than impede them, while ensuring mentoring, leadership, and opportunity are our motivating factor.

In these ever-changing times, there are still some skill sets that remain unaltered. Business acumen is one of them.

Lisa Reaume, JA Executive Director, Junior Achievement Guelph-Wellington, www.jaguelphwellington.org , 519-835-1140

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Visit our web site for a list of IT Solutions and Support.

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Profiles, Technology, Legal, News & Announcements Business to Business Code of Conduct for debit and credit card industry In a recent letter to Canadian Federation of Independent Business (CFIB) members, President & CEO Catherine Swift discussed the implementation of the new credit card Code of Conduct.

Two years ago many members brought attention to CFIB that something was wrong with the credit card system in Canada. Charges were being added to merchant statements, increases in fees seemed

to have nothing to do with the contract signed, and when attempting to walk away from it, some were faced with hundreds and sometimes thousands of dollars in exit penalties.

Seeing something was wrong in the market place, CFIB took action and met with all the major banks that issue credit cards, the heads of the credit card companies and worked with major merchant services

Investing in an Employee Assistance Plan makes sense

by Michele Mactaggart

Productive, motivated employees are the key to the success of any business. Maintaining employee productivity in a world that is increasingly fast paced and complex is a challenge, especially in today’s economic environment where employers expect employees to do more with less.

The effect of personal problems on employees may manifest itself in the workplace in a number of ways, including reduced productive, increased absenteeism, increased turnover, poor product quality and more instances of employee conflict. To address these issues some employers have introduced an Employee Assistance Program (EAP). An EAP provides employees with access to confidential, professional assistance while helping them remain productive at work.

Take pressure off your managers Not every business has a Human Resource department. Some managers end up spending valuable time counseling troubled employees.

Not only can that time be better spent running the business, most managers aren’t professionally trained counselors, making the unofficial job description of “manager/therapist” awkward and risky.

Improve employee attendance Employee absenteeism has a strong impact on a workplace. An EAP can help prevent small problems from becoming long term absences and boost productivity all around.

Inspire commitment Businesses need to be flexible in response to the ever-shifting demands of the marketplace.

Employers need employees who are truly committed to the job. A healthy workplace can inspire the kind of loyalty and commitment

required to remain competitive, and an EAP can help create this type of positive work environment.

Ease stress Employees are working longer hours and finding it more difficult to balance their work and home lives. According to The 2008 sonafi-aventis Healthcare Survey, 39 percent of respondents agree their workplace stress has been so overwhelming that it has made them physically ill at times. An EAP provides a resource to help employees cope with the reality of hectic lives.

Become an “employer of choice” Businesses often compete for the best employees.

This can be difficult, especially if a business can’t offer the salaries and benefits of its competition.

The good news is most candidates want an organization that values employee well-being, and look for this quality when evaluating employment opportunities. An EAP is a costeffective way to visibly demonstrate a supportive work environment.

Help new managers find their way An EAP helps new and front-line managers deal with their most difficult challenges: • Employees with performance problems; • Diversity and harassment issues; • Spotting and assisting troubled employees; and, • Reducing the risk of violence in the workplace.

Including an EAP as part of an employee benefit plan is one way employers can help employees balance work and personal demands, build a supportive workplace environment, and promote employee productivity while reducing the cost of absenteeism. It’s the right thing to do.

Michele Mactaggart, RHU, Bensol Consulting Inc. Benefits Solutions for Business michele@bensolconsulting.com, 519-829-2860

providers to both understand the problem and seek solutions.

CFIB wanted a solution that would bring fairness to merchants and greater transparency in fees and rates. CFIB was the first to put forward a Credit/Debit Card Code Of Conduct, that laid out clearly the duties and responsibilities expected of those operating in the credit and debit card industry. CFIB's Code was largely adopted by the Ministry of Finance and announced in the 2010 Federal Budget. Soon after, all major players in the credit card industry signed on and were given three months to prepare themselves for the Code's implementation.

This means that as of August 16th: • A 90-day notice must be given before rates or fees not previously negotiated can be implemented • During the 90-day period, anyone given notice of a fee or rate increase can exit their contract without penalty where their contract does not have a transparent fee/rate schedule outlining clearly future rate and fee increases • No "negative option" billing or systems

implementation will be allowed • No business will be obliged to accept a debit system other than Interac just because they accept that company's credit card system Many other rules have now been implemented to help protect merchants. For a full list of rules contained in the Code of Conduct visit: http://www.fin.gc.ca/n10/data/10-049_1-eng.asp

Beginning on February 17, 2011: • Detailed statements will be required by credit/debit card companies outlining, for example, the number and volume of transactions for each type of payment transaction.

This delay is in order to allow the credit card and debit companies time to reprogram their systems to provide this new level of detail.

For more information on CFIB and the Code of Conduct visit: www.cfib.ca/code_of_conduct.html The Code, being voluntary, does not provide for a dispute resolution process at this time. Members believing their processor has acted outside the Code are encouraged to contact their processor directly.

10 Years: Guelph Community Foundation The Guelph Community Foundation recently celebrated 10 years of community granting and giving by recognizing its history and its founders – with a special tribute to Hugh Guthrie Q.C., a founding member of The Foundation and its past chair who died after a brief illness in June of this year.

“The Guelph Community Foundation brought something new to the community: the ability for an individual or organization to create an endowment fund – a gift that grows and gives to the community in perpetuity - with the flexibility to direct the funds to an interest the donor cares about. It’s the opportunity to leave a legacy forever. That was the vision that Hugh and others shared a decade ago,” said Founding Board Chair, Ken Hammill.

The Foundation has grown from one fund and $13,000 in donations in 2000, to 100 funds, a pool of $7.1 million and over $1.7 million allocated to almost 500 charitable initiatives in Guelph and Wellington over the past decade.

The Guelph Community Foundation’s 2010 Fall Grants total over $50,000. Recipients include:

• Sunrise Therapeutic Riding ~ $950 • Action Read Community Literacy Centre ~ $2000 • Chalmers Community Services Centre ~ $3000 • Community Resource Centre of North and Centre Wellington ~ $3865 • Dunara Homes for Recovery ~ $4500 • Church of St. James the Apostle ~ $1170 • The Julien Project ~ $3000

2010 Building Vital Communities Grants ($20,005) • Give Yourself Credit (Family and Children Services) ~ $1520

Jane Graham Award Two local artists, Carolyn Meili and Lydia Nieuwenkamp, share this years’ award.

Musagetes Fund for Arts and Culture ($29,910.07) • Suzuki String School ~ $3410 • Anishnabeg Outreach ~$1000 • Guelph Youth Singers ~ $4000 • Ed Video Media Arts ~ $3000 • Guelph Youth Music Centre ~ $5000 • Guelph Contemporary Dance Festival (in partnership with Dancetheatre David Earle) ~ $2500 • Macdonald Stewart Art Centre ~ $5000.

• Guelph Arts Council ~ $6000.

Environmental Legacy Fund Pollination Guelph’s ~ $1000

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World Habitat Day supported by Habitat for Humanity World Habitat Day is a day in early October for people around the world to reflect on the world-housing crisis. Local affiliate, Habitat for Humanity Wellington County (HHWC), celebrated the day at the semi-detached house being built in Guelph’s west end, at the corner of Willow Road and Bagot Street.

The event highlighted the commitment by Habitat to not only support the two families which will eventually own the homes, but also show their commitment to revitalizing the neighbourhoods in which they build houses.

The current build is the first HHWC Women Build, a project in which women form the construction crews, working under the leadership of female tradespeople where possible.

One of Habitat’s biggest supporters, Skyline (a local real estate investment company), is

Publisher’s message

partnering with Habitat to show their continued commitment to building a strong and safe community for all. Earlier this year, Skyline donated the piece of land on which the duplex sits - with the support of Astrid Clos, a local planner and Van Harten Surveying, who both donated their time and expertise.

Work on the semi-detached house began at the end of August and is planned to be complete by December.

Since it’s inception in 2000, HHWC has built homes for 11 deserving families in this area, with three more homes to be completed this year. Working in partnership with local communities, volunteers and corporate partners like Skyline, HHWC is able to help lowincome families gain access to affordable and sustainable housing through homeownership.

Media release

At Venture Guelph Publications Ltd. we strive to do our best in promoting the non-profit organizations within our community. We continue to profile these organizations so that our readers can learn more about the valuable services they provide.

In this issue of Business Venture we have an even greater focus on the non-profit sector. Our special holiday section features many different ways that you can support organizations in need, whether by volunteering your time or by donating food, clothing or toys.

Hat's off to the Habitat for Humanity Women Build–our cover photo shows the crew from Skyline who turned out to show their support. And in the spirit of giving, Skyline is running a contest "Give Back and Win"–submit to them how you plan to give back over this holiday season and the winner receives a night in Skyline's executive suite for 16 people to take in a Storm game.

Check out the details on page 9.

Many great things happen in Guelph and the surrounding area, not just during the holiday season but all year around. Lots of these events and activities are fundraising initiatives in support of our non-profit sector.

We hope by reading some of the profiles and events you see frequently in the pages of Business Venture and our Activity & Events Guide you will be inspired to offer your support by giving back, be it as a volunteer or giving directly to help support the many wonderful things that make our community a great place.

Mike Baker Publisher. Venture Guelph Publications Ltd.

Real Estate Update– Look for the green box Guelph & District Association of REALTORS® launches its own real estate publication- Real Estate Update. This exciting new magazine allows clients to browse updated home listings with a bi-weekly printed issue and a weekly online edition.

The first printed issue will be available beginning Friday, October 29. The 15,000 full-colour copies will be available for pick up in over 200 Guelph and area locations.

Easily recognizable to customers, the new publication will be displayed prominently in green newspaper boxes printed with the Association’s logo.

View the full-colour Flash-based web publication of Real Estate Update online at www.guelphanddistrictrealtors.ca.

Look for the GREEN BOX*

le ilab a v A 29th

And you will find the Guelph and District Association of REALTORS® exclusive publication.

er b o Oct

*Also available for pick-up at many convenient locations through out Guelph and area.

October 2010

page 13

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2010 - The opinions and stories that appear in the columns of Business Venture are for information purposes only.

Statements and opinions within the pages of Business Venture are those of the writers and do not necessarily represent those of the publisher, advertisers or Venture Guelph Publications Ltd. This issue: 16 pages without any inserts.

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