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Nestlé Waters Canada– committed to efficient use of resources by Heather Grummett
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In a recent survey of Canadians by Probe Research Inc., an independent market and public opinion research firm out of Winnipeg, 70% of Canadians reported drinking both tap water and bottled water–choosing a bottled beverage for the convenience, and choosing water over a sweetened beverage for a healthier choice. While the bottled water industry is half the size of the beer or sweetened beverage industry, the Puslinch Nestlé Waters Canada plant is the largest beverage facility (over pop and beer) in Canada in terms of volume from a single plant. “We do not compete with tap water,” says John Challinor, Director of Corporate Affairs for Nestlé Waters Canada. “We compete against other bottled beverages, offering a healthier choice to those consumers who are looking to purchase a bottled beverage.” The bottling facility recently applied to extend its Permit to Take Water from the Aberfoyle aquifer and was approved, authorizing the withdrawal of water until 2016. A letter to Nestlé Canada Inc. from the Ministry of the Environment states that ongoing monitoring and recent extended pumping tests indicate the current water taking does not affect the City of Guelph and is not having an impact on any other groundwater uses. The Ministry Director is confident that the water taking is sustainable, protective of the natural functions and the local ecosystem, and poses no threat to groundwater uses over the next five years. The City of Guelph also confirmed to the ministry that the water taking would not interfere with the City’s interest over the next five years. As part of the Nestlé Waters bid to renew its permit, the company spent $3.2 million on research of the hydrogeology and biology in what was the most extensive investigation in support of a water-taking permit in the history of Ontario. While also very expensive, Nestlé Waters hopes the report will be beneficial to those who manage the resources and has donated its findings to the Grand River Conservation
Marty Williams, the new Executive Director for the Downtown Guelph Business Association, encourages residents to discover the uniqueness of downtown through the architecture, special events, fantastic restaurants and the one-of-a-kind shops. Read our Q&A with Marty on page 5.
Area, Friends of Mill Creek, and G360 Centre for Applied Groundwater Research at the University of Guelph–where field-based research is being done to help improve groundwater-related decision-making. Two years ago the bottling company, which seasonally employs up to 350 local area residents, completed a $15 million expansion to the facility. “A project of this size could take ten years to get our investment back,” says Challinor. “It’s not logical to make that kind of investment unless you are protecting your water source for the long term. We manage our natural resources efficiently and for the long term and, if we didn’t, the government would step in and shut us down.” Manufacturing at a high standard, in an efficient and innovative manor is something the Nestlé Waters executive takes pride in. Using 100% recyclable con-
tainers, Nestlé Waters’ primary packaging material is PET plastic, as it is for the entire beverage industry. However, like virtually all consumer product packaging, plastic has an environmental impact. To help manage this impact, the company is investing in reducing materials, while working with communities to promote recycling programs. “Plastic makes a great container. Many people think it cannot be used more than once, but plastic can be recycled over and over again, as long as is it not contaminated,” states Challinor. In 2007, the company introduced a new container for its half-litre bottle, which uses 30% less plastic than the average similar sized bottle on the market. The lightest beverage container in Canada, the new bottle is reducing materials by 65 million pounds of PET resin each year. -continued on page 3
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A Buyer's Choice Home Inspectons - Guelph 19 Dominion Drive, Guelph, ON N1L 0B5. (519) 400-6516, www.abuyerschoice.com
Our Awards of Excellence Gala has closed off a great year for our community. The stories of excellence in our community continue to reverberate. Congratulations to those who submitted their stories, to our finalists, and to our winners in each category of business excellence. Business Innovation: Established in 1921, Hammond Power Solutions has grown from a small Guelph based family-owned business to the largest dry-type transformer manufacturer in North America. HPS launched an industry first innovative online training Lloyd Longfield centre whose modules are updated on a monthly basis. They’ve also developed a unique and proprietary online stock check tool called E-Quotes which can be accessed using a blackberry or other mobile devices. Through constant product innovation, complete product training, and easy-to-use quotation tools, HPS is able to seize opportunities in high-growth markets and is clearly a leader in business innovation. Environmental Stewardship: In 2009/2010 the University of Guelph cut greenhouse gas emissions by 1,363 tons per year, implemented water conservation measures that save approximately 37,000 cubic metres of water per year and diverted 60% of campus waste from landfill with unique community partnerships and student and staff efforts. U of G students have been key drivers of the changes on campus, voting to contribute $10 per student per semester to an energy conservation fund. The University is also a strong supporter of the City’s energy conservation efforts, aligning campus energy and water strategies with the Community Energy Plan. In 2010, President Alastair Summerlee established the Presidential Task Force on Sustainability to help the University community focus and accelerate environmental initiatives. Customer Service: In 2009, Eramosa Engineering was the recipient of the 1st Annual Premier Award for Client Satisfaction presented by PSMJ Resources, the leading management consulting firm for the architecture/engineering/construction industries. Eramosa was one of six engineering firms in North America honoured with this award for providing their clients with exemplary service, benchmarked by top quality communications, outstanding performance and cost effective solutions. They are the only Canadian Engineering firm to be selected for this honour. Their clients reported that Eramosa Engineering Inc. exceeded their expectations in all areas. Community Building: The Delta Hotels & Resorts brand started the Good Neighbours Challenge in 2008 to link the good work done across the country through Delta Helps activities. The Good Neighbours Challenge is made up of four priority areas: Access to Affordable Housing, Protecting our Environment, Supporting Neighbourhood Causes, and Volunteering. In 2010, Delta Guelph Hotel & Conference Centre exceeded their fundraising goal by over $4,000 by raising $50,172 and volunteering 255 employee hours to many local charitable partners. Also in 2010, Delta Guelph made gift donations of their services to the value of $22,000 throughout the local community. For 2011, Delta Guelph has expanded their list of charitable partners and increased the event fundraising goal to $63,950 and 280 employee hours. To further help build our community, Delta Guelph also accepts co-op students, providing exposure to the hospitality industry and makes their management team available to speak at local schools and career days.
Chamber Pub Night Monday, July 18, 2011 5:00 p.m. – 7:00 p.m.Wellington Brewery with Platters Catering & Events 950 Woodlawn Road West, Guelph
All of the submissions can be found at www.guelphchamber.com. We hope these stories continue to inspire Guelph’s business community to make a difference locally, regionally, and around the world.
GCC 35th Annual Golf Tournament Thursday, September 8, 2011 12:30 p.m. Shotgun start Ariss Valley Golf & Country Club
ACP Rehab 307 Woolwich Street Unit B & C, Guelph, ON N1H 3W4. (519) 780-0536, www.acprehab.ca
Marketing Network Associates 521 Watt Street, Fergus, ON N1M 3K3. (519) 787-9959, www.marketingstrategiesnetwork.com
Bell Clairfield Centre 5 Clair Road West, Guelph, ON N1L 0A6. (519) 826-0980, Toll Free: (866) 494-2355, www.bwconestoga.com
Montessori School of Wellington 68 Suffolk Street West, Guelph, ON N1H 2J2. (519) 821-5876, www.montressori-school.ca
Bennett Business Connections Guelph, ON (519) 993-0223, www.bennettbusinessconnections.com
On Co-op 450 Speedvale Avenue West Unit 101, Guelph, ON N1H 7Y6. (519) 763-8271, Toll Free: (888) 745-5521, www.ontario.coop
Bottom Line Bookkeeping & Business Services Puslinch, ON (519) 831-6542, www.bottomlinebooks.ca CODY Team, RE/MAX Real Estate Centre Inc., Brokerage 766 Hespeler Road, Cambridge, ON N3H 5L8. (519) 740-1105, Toll Free: (800) 267-2639, www.codyteam.com
Ray's Flowers 328 Speedvale Avenue East Unit 22, Guelph, ON N1E 1N5. (519) 763-7673, Toll Free: (800) 263-0153, www.raysflowers.com
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Guildcraft The Duvet & Pillow Co. Inc. 32 Wilson Street, Guelph, ON N1H 4G5 (519) 763-7651, Toll Free: (800) 247-9521, www.duvet-pillow.com iLeap Inc. 399 Townsend Drive, Breslau, ON N0B 1M0. (226) 747-6351, www.ileap.ca
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Nestlé–continued from page 1 Unfortunately, many bottles end up in the solid waste stream due to limitations on the reach of recycling programs and lack of education on the importance of recycling. As of now, 66% of Nestlé Waters’ bottles are being recycled. “We won’t be happy until 100% of our products are being captured and recycled,” adds Challinor. Focusing on that goal, Nestlé Waters and its industry partners have developed public spaces recycling, a program that collects recyclable aluminum, gable-top, glass and plastic from streetscapes, sports venues, parks and trails. Started in 2008 in Quebec, then in Manitoba in 2010; pilot projects have taken place in Halifax, Sarnia and the Niagara Region. A pilot program is currently underway in Richmond, British Columbia. Nestlé Waters has also funded and initiated small Public Spaces programs within Wellington
County and Puslinch Township. The Optimist Centre, the Puslinch Community Centre, Marden Park, Aberfoyle Public School and the Town of Erin all have public spaces infrastructure in place, in the way of bins, signage and the methodology of placing garbage bins and recycling bins together. A residential and away from home program has also been created in Manitoba to strengthen recycling by bringing the program to the Northern areas of the province. “People think that recycling is available to everyone, but in fact it isn’t,” adds Challinor. “We have brought recycling programs to Northern communities in Manitoba and we are now looking to bring programs to the Northern areas of the rest of Canada that currently do not have recycling in place.” Industry led ICI programs are also being developed. Currently there is no government legislation that requires the Industrial, Commercial,
or Institutional sectors to recycle. The bottling company has increased funding to introduce recycling programs to institutions, transit stations, and multi-residential units. “We need to encourage ICI recycling,” adds the Director of Corporate Affairs. “Once we have transformed these sectors, we feel 90% is a realistic and achievable recyclable rate. Unfortunately there will always be that 10% of the population who are never going to recycle.” Over the long-term, the bottling company is committed to developing packaging that will be made from recycled materials or renewable resources. It continues to support environmental stewardship through protection of watersheds and natural systems; promote health and wellness with nationwide school fitness programs; and continue to donate and distribute bottled water for worldwide disaster relief.
Announcement Venture Guelph Publications Ltd. is pleased to announce the addition of Rick Jones as Sales Consultant for our downtown office. A resident of Guelph, Rick has 23 years experience in advertising sales, ad layout and copy writing. Please contact Rick by email at salesventure@golden.net for information on our upcoming issues of Business Venture and the Activity and Events Guide.
V E N T U R E G U E L P H P U B L I C AT I O N S LT D .
Announcing Ontario's largest communityfinanced urban solar park A new Guelph-based renewable energy cooperative is offering Guelph and area residents the opportunity to finance a solar energy park. The planned 7.5 megawatt ground-mounted installation at 2162 Gordon Street, will be located on urban reserve lands owned by IAMAT–the International Association for Medical Assistance to Travellers, a division of the Foundation for the Support of International Medical Training. A Feed in Tariff (FIT) application was recently submitted to the Ontario Power Authority (OPA) by Hall's Pond Solar Cooperative, who will develop and own the system on the property leased from IAMAT–making it the largest urban community financed project in the province. An important contribution to the city's Community Energy Initiative, Hall's Pond is seeking members to help build the solar park using a Community Power model. The goal is to raise the financing from the citizens of Guelph and surrounding area. The initial financial commitment is for 5 years with a term up to 20 years to match the length of the Feed in Tariff contract. The co-op will pay an
initial return of 5%, which will be stepped up by 20% every fifth year. Surpluses from renewable energy developments will be administered by the Community Wealth Non-Profit, a fund dedicated to the establishment of community financed green energy and social enterprise. This umbrella fund will guarantee the returns on the equity invested in each project, significantly reducing the risks that exist when community-financed developments are undertaken in isolation. This community power development fulfills the intent of the Green Energy and Economy Act by allowing citizens to become involved in the production of renewable energy and receive a fair financial benefit for doing so. IAMAT is partnered in this venture with Options for Green Energy, a division of Options for Homes, a non-profit corporation that assists in the development process. For more information on Hall’s Pond Solar Co-operative visit www.optionsforgreenenergy.ca or call 1-877-880-6961. To register visit www.hallspondsolar.org.
Local business Speedpro Imaging recently worked with the University of Waterloo's Alternative Fuels Team by donating printing and installation of sponsor decals to their EcoCAR. As one of 16 University teams competing across North America, the team has developed an alternatively fueled vehicle for advanced vehicle technology competitions–a way to educate the community on the potential and value of alternative fuel sources. Pictured above: Chris Shum (in the car), Chemical Engineering at UW. Back row l to r: Mike Giannikouris, Mechanical Engineering at UW, Mark Cremasco, Mechanical Engineering at UW. Kneeling l to r: Eric Mallia, Business at Wilfred Laurier, Environment and Business at UW, Allyson Giannikouris, Computer Engineering at UW Supplied photo
Speedpro works with University team to decal EcoCAR Over the last three years the University of Waterloo's Alternative Fuels Team (UWAFT) has been participating in the EcoCAR Challenge, competing against universities across North America to develop more fuelefficient vehicles from a stock platform. Teams receive a donated vehicle, strip it down, and build it up with a greener approach. EcoCAR: The NeXt Challenge is different from other competitions because GM offered students unprecedented access to the world of vehicle design. Students worked with the original GM vehicle platform and integrated new advanced drive-train systems involving alternative fuels such as hydrogen, ethanol, and biodiesel. The vehicles maintain performance and minimize environmental impact through the cutting of emissions and efficient use of energy. For the second consecutive challenge, the
group of students from the University of Waterloo, and Wilfred Laurier University elected to implement a hydrogen fuel cell design, in the form of a fuel cell/plug-in hybrid electric vehicle. One of few such designs in the world, only one of 16 other teams chose to attempt fuel cell integration. At the recent competition, the UWAFT team placed third amongst all the North American Universities entered. One of the last steps prior to competition was to finish the exterior of the vehicle to look showroom-ready, while including graphics of their sponsors. Local business Speedpro Imaging TGT donated the printing, materials and installation time to do so. Guests recently visited the Speedpro location to watch as the EcoCar team combined efforts with the Speedpro Team to complete decaling on their 100% emissions-free fuel cell hybrid vehicle.
Business Venture is growing to include a section on Guelph environmental initiatives. Are you contributing to a Green Guelph? If you have green business news or advice to share, please email us at infoventure@golden.net. PROFESSIONAL REAL ESTATE MANAGEMENT SPECIALIZING IN:
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Announcing the new Guelph Youth Symphony Orchestra
Internet health and wellness information by Anna Bartolomucci The internet is a very powerful tool, which many use for medical information. Use this information wisely, do not believe everything you read, and most importantly, remember that the internet is not intended to replace your doctor. Studies show the average Google search has a 40% accuracy rate. When researching a health topic, also research the source. Insure you are using credible sites. The internet can help you to prepare questions for your doctor. It can also help to better understand the treatments or tests your doctor has ordered for you. The internet can help you be pro-active in dealing with your illness or condition. There are exercises that help arthritis sufferers, diet options that will lower cholesterol, programs to help smokers quit, and the list goes on. There are support groups that can be
accessed both in-person or on-line for almost every illness or condition. Beware of promises for a quick diagnosis. Filling in a few blanks with twenty words or less to tell someone (who may or may not be a doctor) your symptoms may not yield accurate results. Consider that they are not actually seeing you; they do not know what you may have failed to mention, your overall health or your family history. They have nothing to lose if they are wrong at your expense. Beware of sites that promote options or treatments that are not credible, are not yet approved, or are not medically sound, plus sites that are selling hope in the form of a “quick cure” pill or elixir. If it sounds too good to be true, it usually is. The internet “is a tool, but you still need to have someone doing the critical medical
thinking. Your internet is not going to provide you that,” states Dr. Harlan Weinberg Head of Critical Care at Northern Westchester Hospital in Mt. Kisco, New York, who completed extensive research on the topic. Avoid becoming a “cyberchondriac” by balancing credible internet information with reasonable medical advice. Don’t go looking for the worst case scenario. Use the internet as a tool to educate yourself. Government sites, reputable clinics or journals, condition specific sites or sites that offer pro-active information are most reliable. The internet is becoming a big part of a total health care strategy so use it strategically. Anna Bartolomucci RN, WellServe Health Care Management, 519-837-3896 Ext 17, anna.bartolomucci@wellserve.on.ca
A Natural Treasure B O RE AR T
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Leadership Guelph & Wellington recently celebrated the graduation of its second class of participants from a year of discovery, learning, networking and community building. Leadership Guelph & Wellington offers leadership skills training to 25-30 participants annually. Over the course of the past year, participants learned about the local community, leadership skills and opportunities, and how they can impact our communities. The Volunteer Centre of Guelph/ Wellington is the lead organization for Leadership Guelph & Wellington. Cathy Taylor, Executive Director, notes, “The participants and alumni of this program come from a wide variety of backgrounds resulting in a network of strong leaders in fields throughout the community.” The 2012 program begins in September 2011 and runs until June 2012. It is available for those 18 years of age or over who work or live in Guelph or Wellington County. The ideal candidate is committed to taking a leadership role in the community, either at work or as a volunteer. Tuition for the program is $2,750. This includes all learning materials, meals and retreat costs. There are a limited number of tuition subsidies available. To find out more or to apply for the program, visit www.leadershipgw.ca or call the Volunteer Centre of Guelph/ Wellington at 519-822-0912.
Auditions will take place September 15 & 16. Visit www.gyso.ca for online registration. For more information phone Catherine Molina at 519-763-5493 or Ken Gee at 519-993-7591or email guelphyouthsymphony@gmail.com
Jef ten Kortenaar, will continue to develop young players and prepare them for eventual membership in the GYSO. Students with at least Grade 8 musical proficiency are encouraged to join the orchestra, which provides invaluable training in orchestral and ensemble playing. Subsidies and Family Discounts are available, and GYSO members are eligible for special Guelph Kiwanis Music Festival scholarships.
LP
Leadership program
also some financial and organizational support. The Guelph Youth Music Centre will continue to provide financial backing and a home for the GYSO, which will rehearse and perform in the GYMC’s beautiful Recital Hall and have access to the centre’s resources, including the orchestra music library inherited from the former Guelph Youth Orchestra. The GYMC’s Junior & Intermediate String Orchestras, directed by
TH E
The Guelph Symphony Orchestra (GSO) and Guelph Youth Music Centre (GYMC) are proud to announce they are partners in the new Guelph Youth Symphony Orchestra (GYSO). The GYSO is Guelph’s own youth orchestra and intends to be a high-quality, full symphony orchestra that enriches the youth of Guelph and surrounding communities. It will be important for our community’s youth and a vital component of Guelph’s musical life, both present and future. Chris Cigolea is the inaugural music director of the GYSO. Chris is the principal trumpet of the GSO, and has a wide range of skills that make him a perfect choice for the orchestra. He is not only a skilled conductor and a virtuoso trumpet soloist, but his music training at a prestigious Conservatory in Romania gave him advanced skills as a violinist, as well as many wind instruments. He is also an experienced school music teacher who absolutely loves music and teaching kids. Chris is a resident of Guelph. The Guelph Symphony Orchestra’s support of youth orchestras in Guelph has reached a new level in the sponsorship and development of the GYSO. GSO members will coach members of the GYSO. Side-by-side concerts and opportunities for advanced members of the GYSO to perform in GSO concerts will continue enthusiastically. The GSO will help promote the GYSO in the community, and offer not only its musical skills but
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Q&A– A moment with Marty Williams, new Executive Director Downtown Guelph Business Association
Q. What are some new initiatives the Downtown Guelph Business Association (DGBA) is considering for the promotion
members. With that in mind we need to keep one eye on the future, the long term development opportunities that have been articulated by the city and the province, and also keep an eye on the here and now. It is critical that as we move to that bright shiny future we look for opportunities in the present to make what we already have as vibrant and viable as we can. The city is doing great work with programs like the façade improvement grants and making sure that the streets are kept clean. We need to pay attention to the little details as well as looking for ways to build smart.
Q. I understand the Art on the Street event in July will be launched through the businesses during the week leading up to the event. A. The idea is to link stores with the event–that way customers will know about Art on the Street and people who come to Art on the Street will know about the stores. We will have thousands of people here and we want them to stay as long as possible. To go for lunch or buy some shoes. To see more of what a fantastic place this heart of the city really is.
Q. Are there any misconceptions about the downtown that you feel consumers should be properly informed about? A. Sure. One thing is the idea that we are in competition with malls or big box stores. We are not. We have what they don’t. Our strength is our uniqueness. People who appreciate that, who want something special know that downtown Guelph is the place they are going to find what they won’t find anywhere else. Our challenge is to keep those people coming back.
Q. In closing, what is your favourite thing about downtown? A. The unique history and architecture that serves as a platform for people and businesses to thrive. It’s a place for intersection and interaction. For art and commerce. For celebration. For civic life. It’s a place unlike any other.
of downtown? A. We want to do more cooperative marketing that is targeted, so we are making sure that member businesses get in front of their target audience. We need to make sure that the people who would like to be downtown actually come downtown, enjoy it, and have a reason to come back.
Q. What are some ways merchants can assist you in the promoting of downtown? A. They already do a great job of that. The fantastic restaurants and shops are the reason people come here. I think we can do more with what we have by cooperating in our promotions and making a strong link with businesses and events. But ultimately we need to showcase the businesses. If you’re looking for a good Q. What role do feel the DGBA should play in the downtown and suit, for example, you need to know that this is the place to as the new Executive Director what steps are you taking to fill come. Which is why I believe it is more important to promote what we have than a general idea of downtown that role? or the DGBA itself. A. First and foremost we need to act as the voice for our 450
Guelph Youth Music Centre Charity Golf Tournament Spots are still available for the second annual golf tournament in support of the Guelph Youth Music Centre. Sponsored by Venture Guelph Publications Ltd. the tournament takes place on August 11 at the Guelph Country Club. Tickets are $125 per person which includes 18-holes of golf (scramble format), cart, dinner, contests and prizes. Individuals and groups are welcome–sign-up on your own or as a foursome. Registration at noon, with a shotgun start at 1 p.m. Companies interested in sponsoring a hole can do so for $130. Prize donations are also welcome. To Register call GYMC 519-837-1119 or email info@gymc.ca
St. Joseph’s Health Centre Guelph Yesterday • Guelph’s first hospital bed was opened in 1861 followed by: • Guelph’s first lung resection • Guelph’s first hip replacement • Guelph’s first corneal transplant • Guelph’s first arteriogram • Guelph’s first angioplasty
New Buildings. New Technology.
Same Devotion to Care.
1861–2011
Today • St. Joseph’s is Guelph’s only specialty rehabilitation and complex continuing care hospital • Guelph’s first choice for long-term care • Our region’s only clinical telemedicine site • Our adult day programs are recognized as among the best in Canada • Guelph’s only program for survivors of acquired brain injury • Guelph’s only rheumatologist
St. Joseph’s is building the next generation of health care.
Today
"
Tomorrow
"
St. Joseph’s is changing–growing to embrace the needs of a generation. We’re building new capacity today to deliver the health care your community will need, the exceptional care you’ll want–tomorrow.
519-767-3424
fdn@sjhcg.ca June 2011 page 5
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Profiles, Technology, Legal, News & Announcements Business to Business 21st Annual Guelph Connecting education and business is essential
Wellington Employer Recognition Event
Submitted by the Wellington Catholic District School Board It is essential that Education and Business partner together to provide students with necessary skills and experiences to improve prospects for student success in school and in life. At the Wellington Catholic District School Board (WCDSB), we have developed and nurture many partnerships that enable us to provide our students with exciting and varied opportunities that otherwise would not be possible. Providing new and alternative ways for students to learn both in and outside the regular classroom, the Specialist High Skills Major (SHSM) program, the Dual Credit Program and Promoting Women in the skilled trades initiative, are a few of the recent and exciting opportunities made available to students in the District. With the assistance of business partners, the SHSM programs expose
students to unique skill sets that connect them to opportunities in Technological Education and Science. In the coming year we will expand from offering Construction, Manufacturing, Transportation and Environment into offering an exciting new SHSM in Information and Communication Technology. Further expansion into Health and Wellness, Social Justice, Hospitality and Tourism and Business are in the planning stages for 2012. The WCDSB also partners with Conestoga College to offer students the Dual Credit Program, allowing students to “try on” college courses while still in high school. Students can earn a number of credits by participating in apprenticeship training and post secondary courses, which then count toward their high school diploma and their postsecondary diploma, degree, or apprenticeship
Business profile
Saving you time and money Recently launched in the fall of 2010, Productivity 4U is a local business offering support services to entrepreneurs who lead fast-growing companies, but may be tempted to spend too much time on work that does not generate income. Owner Laurie Iversen brings 20 years of experience in sales, marketing, and customer service to her business. Her goal is to allow other business owners to focus on building their income, while she focuses on increasing their productivity by balancing their busy workload. Productivity 4U provides services from a 'virtual office' or works on site at each clients’ location. Business support services range to include scheduling, meeting coordination, project management, sales and marketing support, conference planning, database management, customer service follow up, and market research. Services are available for on-going support or for a single project. Visit www.productivity4u.com or call Laurie at 519-836-3977
certification. To promote women in the skilled trades the WCDSB has partnered with Linamar Corporation to provide five graduating women from the District with guaranteed apprenticeships and employment as General Machinist, Industrial Mechanic Millwright and Industrial Electrician. The Linamar Corporation has been a supportive partner with many ventures and is committed to this initiative with our students for several years. Every student learns differently. When Education and Business connect it is a win, win for the community. As we continue to connect with Business, our high school students have more and more opportunities to customize their high school experience around learning that is relevant and Business is rewarded with a skilled labour force that is home grown right here in Guelph.
Hosted by the Employment Coordination Committee (ECC) of Guelph and Wellington County, this annual event celebrates a number of outstanding employers for their leadership in providing work experience, training and community placement opportunities for individuals facing employment difficulties or who require workplace experience. With patience, encouragement and technical guidance from supportive staff, clients and students were able to acquire new skills, improve their self-confidence and enhance their employment potential. In the spirit of support and cooperation, without compromise to sound business practice, employers have gone above and beyond and made significant contribution to the social and economic well being of our community, which qualifies them for this special award. Held at the Delta, this year’s event included a 100-mile breakfast, supporting local community partnerships and initiatives. In alphabetical order, this year's Award Recipients were as follows: Allen Maintenance B&F Scrap Dealers Best Baa Farm Blount Canada Comtech Manufacturing Even Construction Food Basics Galaxy Cinema
Jain Dental Care JC’s Hair Design Quality Services Supreme Car Wash The Elliot Community Trellis Mental Health Development Services Walmart Wellington Terrace Long Term Care Home
Laurie Iversen (supplied photo)
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Finance
Business and Personal
Media release
Achieve Financial merges to expand services for clients Achieve Financial Services merged with Sentry Group and the combined firm is now conducting its practice as Sentry Group. Ontario AGRICentre Founded in 2007, the Guelph based Achieve Financial has continued to experience growth over the past four and a half years. 100 Stone Road West, Suite 301, Guelph Stacey and John Aarssen of Achieve Financial decided to seek a merger with another firm because they believe that a larger Telephone: 519.822.4680 Monuments, Cremation, Cemetery Fax: 519.822.1583 organization will allow them to provide a wider array of services and more depth. 519-822-1271 Toll-Free: 1.866.658.0092 Founded in Waterloo, Sentry Group has offices in Waterloo, London, and now Guelph. They are a team of partners www.millerthomson.com www.woodlawnmemorialpark.ca and professionals with a diverse background of expertise; they communicate and collaborate on many different projects. “We completely welcome this merger. The resulting organization makes the best use of our collective strengths and capabilities as we pursue our mutually shared objective of coaching and guiding business owners to success,” says Canada’s new Managing Partner, Doug Cerson. see-through money Two of the Sentry Group partners Jayne Osborn and Doug Cerson will join Stacey and John in Guelph. At this time the firm will continue to operate from the office located at 343 Waterloo Ave. See-through money! In the fall of 2011, Canada For more information call 1-888-341-3691. will be joining the likes of Mexico and Australia in unveiling their new polymer banknotes! Although more expensive to produce, this durable, modern and difficult to counterfeit currency will soon fill by John Moran our wallets. The RCMP estimates that approximately 10 milwonder about retirement years without wor- -RRSP's, Non-registered The Guaranteed Lifetime Withdrawal lion dollars in counterfeit currency is seized every investments and RRIF's Benefit product (GLWB) has received a con- rying about investments. year in Canada, and there is no way of telling how are eligible for transfer to The GLWB investment product addresses siderable amount of attention with Baby much counterfeit currency is in circulation that a GLWB these risks. Although the program comes Boomers lately as they begin the transition goes undetected. The decision to invest in a more -The income base before from savings accumulation to income gener- with slightly higher MER's it can save an secure form of currency is rational, especially retirement is guaranteed ating products for retirement. The product, individual from losing a large amount when considering the cost of counterfeit currency to grow every year. while not new, is actually an enhancement to of money in volatile markets. As competion society. The most obvious cost is the currency tion between the wholesalers of the existing segregated fund products. lost by the end user–the person that discovers that In short, the benefit of using a GLWB is product increases these fees will likely As retirement approaches one faces new the $100 bill in their wallet is fake. This person that an investor can ride out volatile markets decrease. financial planning issues and risks. A key loses the face value of that note. The unobvious while sticking to their long-term investment The GWLB is provided to the concern is being exposed to a significant fees are substantial: the cost of law enforcement to market by the major life insurers and objective without having to compromise market turndown at a time when the uncover counterfeiters, the cost of counterfeit their retirement lifestyle. If your goal is to opportunity to recover is much shorter and because the investment is actually an detection in the commercial marketplace and in extension of the segregated fund program it plan for a predictable retirement income possibly non-existent. The direct consebanking, the human resources training that is without having to worry about investment quence of this happening is that your retire- comes with all of the bells and whistles invested in counterfeit detection, the cost of the value then you may want to look at this (free from probate-creditor proof etc.) ment income could suffer for many years. equipment used to detect counterfeit notes and alternative. which are attached to segregated funds. Add to this other factors such as erosion of the list goes on. The highlights of the program are as follows: purchasing power due to inflation or the possibility of outliving your retirement sav- -Income is guaranteed for life notwithstand- John Moran BA, EPC, President of Lyon Financial Services, Carinta Mannarelli, President, Global Currency Services Inc. ing equity market performance ings because we are living longer, makes one 519-766-0001 or jmoran@lyonfinancial.ca. 519-763-7330, www.global-currency.com
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Pre-arranging one's own funeral is now widely practiced across Canada. Gilbert MacIntyre & Son have been helping individuals and families with funeral prearrangements for almost 80 years. If you would like to make an appointment to discuss prearrangements, please contact us. Or, if you like, you can prearrange your funeral online. You will be asked the same basic questions you would in a one-on-one prearrangement meeting; but within the "comfort" of your own lifestyle. Our experience in dealing with prearranging funerals has lead to the development of the GILBERT MACINTYRE & SON TRUST PLAN for those who wish to pre-pay their funeral expenses.
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www.gilbertmacintyreandson.com June 2011 page 7
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The GILBERT MACINTYRE & SON TRUST PLAN retains all the advantages of the pre-arranged funeral, but goes further with respect to the financial advantages. · The GILBERT MACINTYRE & SON TRUST PLAN is hedge against inflation. The cost of the funeral will never increase, no matter how long it is before the funeral services are required. · Pre-payment reduces the financial demands on the survivors. Costs will be paid out of income now, rather than from much needed funds of the estate. · Like a paid-up life insurance policy, this plan is of immediate and far-reaching benefit to survivors.
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· Interest on funds held in a GILBERT MACINTYRE & SON TRUST PLAN is tax free. · The GGILBERT MACINTYRE & SON TRUST PLAN may be purchased on a convenient time payment plan. Usually the prearrangment service is entirely paid for by the time it is needed, thereby relieving the family of expense at the time of the funeral. · Money is held in trust and fully refundable any time.
The GILBERT MACINTYRE & SON TRUST PLAN is designed to comply with all regulations under the Funeral Services Act of Ontario and is fully insured.
Preplanning
Real Estate
New Homes, Residential & Commercial
Home ownership for new Canadians Home ownership is a common goal for many newcomers to Canada. If you are new to Canada, once you have the right tools and resources at your disposal, becoming a homeowner may be closer then you realize. Each person’s situation will be unique, but here are some tips that will help you understand the home buying process. If, like most Canadians, you require a mortgage, you will need to provide proof that you have been employed full time for a minimum of three months. Financial institutions require this document as proof that you can afford the monthly payments for your mortgage. You might want to live in
the nicest home that you can afford, but you also need to have enough income to pay your bills and buy the things you need. In order to achieve both of these goals, mortgage payments and daily living expenses, you should be informed of your options and know your budget. The best way to get an idea of how much you can afford is to request a mortgage preapproval. By obtaining a mortgage preapproval you can have peace of mind knowing what you can afford when searching for your new home. A written pre-approval will provide you with a rate commitment, along with any applicable conditions and the
by Anu Luthra expiry date of the approval. If you don’t find the home that is right for you before the approval expires, you can update your preapproval with the interest rate in effect at that time. Another way to ensure a comfortable home financing experience is to secure the services of a Mortgage Specialist who can assist by outlining your home financing options and recommending the best solution for you. Having this assistance can empower you with the tools you need to make the decision that is right for you and your family. Understanding the terms and conditions,
as well as being informed with the right tools and resources, will make your home buying experience in Canada a comfortable one. No matter whether you decide to rent or buy, it’s important that you have the knowledge to make the choice that is right for you. Anu Luthra, Manager Residential Mortgage Specialist, TD Canada Trust. 519-362-4700, anuradha.luthra@td.com
Granite Homes
Granite Homes centers its foundation on quality construction at an affordable price. We strive to build homes that exceed the average ENERGY STAR™ rating, build with the highest quality construction materials and go beyond our customer’s expectations. We go that extra mile to ensure that we use the most cost effective installation methods and products on the market. Granite Homes wants to ensure that each homeowner’s new home purchase is simple and stress free. Our team walks each new home purchaser through the home buying
process, from choosing interior finishes, final plan approval and final home inspection to ensure exceptional customer satisfaction. Our success is measured not in homes sold, but in satisfied new homeowners. With more than a decade of experience in the new home building industry, Granite has built homes that fit each purchaser’s particular standards and has constructed hundreds of single-family homes, semis and townhomes throughout southern Ontario. (rendering supplied.)
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This issue: 12 pages without any inserts.
business to business | homes and lifestyles
Contact Venture Guelph Publications Ltfd. today to ask about and the FALL Activity & Events Guide. Door-to-door delivery and pick up sites, also posted on-line at ventureguelph.ca. Non-profit special advertising rates–free event listings.
Events Guide
2011–The opinions and stories that appear in the columns of Business Venture are for information purposes only. Statements and opinions within the pages of Business Venture are those of the writers and do not necessarily represent those of the publisher, advertisers or Venture Guelph Publications Ltd. June 2011 page 8
519-824-1595
Mike Baker, Publisher email: venture@golden.net website: www.ventureguelph.ca
VENTURE GUELPH PUBLICATIONS LTD. Business Venture
Business to Business
Profiles, Technology, Legal, News & Announcements
Media release
International authority on workplace behaviours to speak in Guelph One of North America’s most prominent social workers will lead two workshops in this area in October which are expected to attract hundreds of professionals from both the public and private sectors. Brené Brown, Ph.D., LMSW is a research professor at the University of Houston Graduate College of Social Work, who has spent the past ten years studying the concepts of vulnerability, courage, authenticity, and shame in the workplace and home. Sponsored by Trellis Mental Health and Development Services, Brown will present a seminar on on October 19 and a work-
shop on Thriving in Today’s Stressful Workplace on October 20. The bullying workshop will be held at the River Run Centre in Guelph. The workshop will take place at St. George’s Banquet Hall in Waterloo. Brown is a nationally renowned speaker and has won numerous teaching awards, including the University’s Outstanding Faculty Award. In 2008, she was named Behavioural Health Scholar-in-Residence at the Council on Alcohol and Drugs Houston. The author of three books, Brown is also
author of Connections, a psycho-educational shame resilience curriculum that is being facilitated by mental health and addiction professionals. Her current research focuses on authentic leadership and wholeheartedness in families, schools, and business organizations. “We are delighted that Brene can visit Guelph and share her insights and research with us” said Fred Wagner, executive director of Trellis. “Anyone who knows Brene or who researches her background will recognize that she is one of the continent’s leading authorities on these topics. We expect
that many people will want to learn from her.” Tickets for the bullying workshop are $30, HST included. The leadership workshop tickets are $285 including HST. Both can be ordered now from The River Run Centre box office at www.riverrun.ca or call 519-763-3000.
Early warning signals for boomer entrepreneurs by Wayne Vanwyck Wayne Vanwyck, founder of The Achievement Centre International, author of The Imagine you lived and worked in Japan five years ago and doing what’s in your best interests, even if it’s knew with certainty that there would be an earthquake Business Transition Crisis and Head Coach of the Business Transition Coach Forum. uncomfortable now. and tsunami in 2011. Imagine you knew it would devaswayne@theachievementcentre.com 519-894-4748 ext 385 Right now, the water’s up to your ankles. You still tate the region with ripple effects to the whole country, have time to move, but it’s getting higher. what would you do differently? Move your family? Sell your business? Start a company that did disaster clean up? Sell your home on the low ground and buy on the high ground? Leave the country? Here’s something that we know with even more presents their certainty. There is a tsunami heading for the North 14th Annual “Ribs Rhythm & Rotary” American economy. It’s the Business Transition Crisis created by millions of baby boomer business owners. Most entrepreneurs are avoiding the issue at their peril. Friday, August 26, 12 noon - 11 pm In her book, Willful Blindness, Margaret Heffernan Saturday, August 27, 11 am - 11 pm documents at great length that most people, when faced Sunday, August 28, 11 am - 8 pm with uncomfortable or unpopular information, will close their eyes to it. And in many cases, they make decisions that have horrendous effects on their health, their families, and their reputations, even to the point of dying rather than facing up to the reality that was staring them Riverside Park, Guelph in the face. The warning signals are out there. Companies are closing every day. Virtually every business advisor is warning of the dangers. But here’s the problem. Today, the tsunami is just a just a small wave, moving slowly but inexorably towards you. It’s lulled you into thinking you have lots of time. Once you realize that it’s building 9 FAMOUS RIBBERS steam, it’s too late.
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3.Your business should always be ready to sell. It takes a few years to get it ready if you haven’t already started. 4.Prepare your management team to be capable of running the business without you. Take more time off, more vacations and coach them to make better decisions on their own.
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Business to Business Do’s and don’ts of recruiting for small business by Gayle Stafrace As a small business, the best approach in recruiting the talent you need, is to look at what is important to your business, the ways in which you do business–your culture, values and beliefs. Once you have defined these factors, understanding what values your workforce will share and follow, enables your organization to define your needs for new employees. Then you are in a position to create each job description to use for, job clarity, as a recruiting tool. Having a knowledgeable Recruiter or Consultant Partner with the hiring Supervisor or Manager, will be helpful in determining a good fit with the candidate, the boss, the job and the organization. This will include prescreening of applicants, the interview(s), appropriate skills assessment (where applicable) and reference checks. DO establish interview questions, with your recruiting professional, in compliance with the appropriate legislations–Employment Standards Act and Human Rights legislation: • It is allowed to ask if the candidate is between the age of 18 and 65 years of age only. • A record of offences question “Have you ever been convicted of a criminal offence for which a pardon has not been granted?” can be asked. DON’T • have application forms that contain indirect or direct questions about race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, same-sex partnership status, family status or disability. • ask any questions about creed/religion, family
status, marital status, race, colour, ancestry, or any questions relating to pregnancy. • ask any questions about disabilities at the application stage including: general health and medical history, illnesses, mental disorders or illnesses, injuries, substance abuse, medication, etc. A driver’s license copy may be requested after a conditional offer of employment has been made • ask any questions about sexual orientation or same-sex partnerships including forms of address ie. Mr., Mrs., Miss, name of spouse or partner, and categories on the application form inquiring about married, common-law or divorced status. DO • set up an interview, in a private office setting, and administer any skill assessments or profiles, provided by a reputable firm, that will confirm a candidate’s personality, behavior and knowledge fit. • check references with previous employers, and DO ask the candidates permission prior to making the phone calls. • keep copies of all interview notes, resumes, skill assessments and references for your records. • present an offer of employment by phone, accompanied by a formal letter of offer, either by email or by mail. *Source: Human Rights at Work by the Ontario Human Rights Commission/Human Resources Professionals Association
Gayle Stafrace, CHRP, GSC Human Resources Professional Services, 519-830-0263 or www.gschrconsulting.com
Profiles, Technology, Legal, News & Announcements
Smoking can kill–your bottom line by Michele Mactaggart A friend of mine joked that she should take up smoking to get away from her desk more often. She complained that while smokers in her workplace were able to leave their stations for a smoke break; it would likely be viewed as unacceptable for her to take a similar period of time to take a short walk. Reflecting on our conversation, it struck me that there are tangible costs associated with smoke breaks and they aren’t limited to resentment from co-workers. According to a study by the Conference Board of Canada, the additional cost to employ someone who smokes is $3,396 annually. These costs are primarily attributed to: • Increased absenteeism • Greater number of workdays lost due to illnesses provoked or aggravated by moking • Unproductive time • Higher insurance premiums Proactive companies have begun to implement smoking cessation programs–at little or no cost to their employees. While providing a brochure on the dangers of smoking isn’t sufficient, the implementation of a corporate tobacco reduction program doesn’t need to be overly complex or labour-intensive. Existing strategies are available online and provide step-by-step guidance for successful implementation. To increase the likelihood of success, follow these steps: Evaluate the Situation - What do your employees want? What would help them
achieve their goal of becoming smoke-free? Ask them. Determine Resources and Supports - A key component of a successful tobacco reduction program is financial and personal support. • Review health plans. Are smoking cessation products covered? If so, is there a lifetime maximum? Is it sufficient to cover multiple attempts to butt out? • Consider providing gums or patches. Reimbursing employees for nicotine replacement products. • Consider an Employee Assistance Program. Not only affordable, it is an excellent resource for staff attempting to butt out, and also assists employees with everyday concerns related to stress, family, finances and health. Develop a strategy and ensure employees are involved from the beginning. Let employees know about the program! Make sure all sites and levels of staff are informed. Follow Up - How many employees have attempted to quit smoking? How many are participating in the program? Is there a way to increase participation or improve the effectiveness of the program? For more information on these programs or to get your copy of the Smoking Cessation Toolkit, email michele@bensolconsulting.com Michele Mactaggart, RHU, Bensol Consulting Inc. 519-829-2860 or www.bensolconsulting.com
Reporting every incident: ‘person’ vs. ‘worker’ in the OHSA by Tanya Walesch Person vs. Worker
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June 2011 page 10
In December of 2007, an unsupervised guest at the Blue Mountain resort drowned in the indoor swimming pool. When the incident occurred, no workers were present in the pool area. Blue Mountain decided not to report the fatality to the Ministry of Labour since the incident did not involve a worker. Four months later a Ministry of Labour inspector visited the resort and Blue Mountain was issued an order under subsection 51 (1) of the OHSA, which states that: Where a person is killed or critically injured from any cause at a workplace...the employer shall notify an inspector...immediately of the occurrence... Based on the literal wording of the act, Blue Mountain was given an order since they failed to notify an inspector of the death of a person. Blue Mountain appealed the order twice, but both the Ontario Labour Relations Board and the Court upheld the order. What does this mean for Employers? What employers need to do is take every precaution when dealing with any type of workplace accident. This should include when a non-worker accident occurs or when an accident occurs “off-site” of the workplace. Proper accident and incident reporting procedures should be developed and in place in order to ensure OHSA and MOL compliance. These procedures should also instruct HR or the VENTURE GUELPH PUBLICATIONS LTD. Business Venture
Manager/Supervisor to immediately contact a MOL inspector to inquire as to whether or not the MOL requires any notice. Generally by phoning the MOL toll free number (1-877-202-0008), representatives will be able to quickly inform employers of their obligations for specific incident circumstances. It’s always better to be safe than sorry, especially when dealing with legislation. When dealing with any type of incident there are some basic steps to follow to help ensure that every organization has complied with their responsibility: • Provide medical assistance to the injured person. • Preserve the scene of the accident. • Notify MOL for any critical or fatal injuries. • Determine whether reporting is required. • Complete reporting requirements. • Co-operate with the MOL during investigations. • Complete an internal investigation. • Obtain independent expert advice. • Take necessary steps to prevent reoccurring incidents. Tanya Walesch, H.B.A., Human Resources and Safety Consultant, Beyond Rewards Inc. 519-821-7440
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Conference Facility/Retreat
Carol S. VandenHoek B.Sc., LL.B., LL.M. Partner Employment Law, Estate Litigation A Place of Peace
Miller Thomson LLP Ontario AgriCentre 100 Stone Road West, Suite 301 Guelph, ON N1G 5L3 Direct Line: 519.780.4632 cvandenhoek@millerthomson.com
Car pentry & Renovations Ltd.
(519) 221-1778 ericsmallcarpentry@gmail.com www.ericsmallcarpentry.wordpress.com
Host your conference or meeting at the Ignatius Jesuit Centre 519-824-1250 ext 231
Complete Home Renovations | Decks | Additions | Custom Carpentry
Office Space
Dining / Entertainment
Apartment Rental
Design and Marketing
Home Inventory Services
Accounting Services
Storage Solutions
Self-Storage has never been simpler or more secure! • Heated and secure indoor storage units • Office & Commercial Space Available • 24 hour security and video surveillance • Controlled access 7 days a week • Wide range of storage unit sizes • Free use of carts and furniture dollies • Personal property insurance coverage • Senior, student and long term discounts Also available: • Boxes & moving supplies • Private mailbox rentals • Short or long term warehousing
Moving and Storage Call us for prompt courteous quality service. Call us for prompt courteous We appreciate your business and quality respectservice. your goods. We appreciate your business and respect your goods.
Ontario wide, quality service Company and executive transfers Local and long distance Antique and piano specialists Professional packing Heated storage Last minute jobs invited Free no obligation estimates
Estate Planning
Taxation Services
Bookkeeping Services
(519) 830-9805
Ryan Player, CA Lori Curtis, CA Susan Curtis-Villar, CA
Please Call 519-821-6683
HOUSEHOLD, OFFICE & COMMERCIAL MOVING PROMPT, COURTEOUS, QUALITY SERVICE
Accounting & Auditing
519-763-2268
GUELPH, FERGUS, ELORA.
30 Norwich St. E. Guelph June 2011 page 11
VENTURE GUELPH PUBLICATIONS LTD. Business Venture
www.curtisvillar.ca
2012 FIAT 500 Sport & Pop shown.
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.99%* 1 Financing up to 36 months
Now Available! 500 Cabrio
Wellington Fiat 935 Woodlawn Road West In the Guelph Auto Mall 519-822-8950 www.wellingtonfiat.ca
*1.99% Financing available up to 36 months O.A.C. Example: $10,000 financed over 36 months. COB $318.72. See Dealer for Details. Wellington Fiat is a Division of Wellington Chrysler Jeep Dodge
76 Dawson Road, Guelph
340 Woodlawn Road West, Guelph 485 Silvercreek Parkway North, Guelph Units of 2,500 SF of commercial space available in hightraffic area. Up-to 7,500 SF of contiguous space available. Easy access to Hanlon Expressway. Ideal for restaurant, office or service establishments. Minimum Rent: from $9.00/Sq.Ft.
2,160 SF available in plaza located at Woodlawn Road and Silvercreek Parkway. Easy access from Hanlon Expressway. Ample free on-site parking. Minimum Rent: $11.00/Sq.Ft.
161 Waterloo Avenue, Guelph
51 Woodlawn Road West, Guelph Approx. 1,600 SF of commercial space for lease in hightraffic location. Conveniently located close to Home Depot and Wal-Mart development. Ideal for restaurant. Outdoor patio possibility. Additional 400 SF in basement with office and washroom. Minimum Rent: $16.00/Sq.Ft.
+/- 27,000 SF industrial space for lease in building with easy access to Hanlon Expressway. Dock and Grade level loading, 600 Amp, 550 Volt electrical service. Minimum Rent: $4.70/Sq.Ft.
15 Surrey Street West, Guelph Approx. 2,537 SF available in professional service plaza. Free on-site parking. Close to downtown amenities. On bus-route. Located next to established medical centre. Ideal for professional/medical office. Minimum Rent: $14/Sq.Ft.
www.parkcapital.ca
Professional second storey office space for lease in recently renovated building. Central location in close proximity to downtown amenities. On-site parking available. Minimum Rent: $750.00/Month.
Park Capital Inc., Brokerage 76 Dawson Rd., P.O. Box 923 Guelph, ON N1H 6M6 Tel: (519) 824-9900 - Fax: (519) 824-2471 Email: info@parkcapital.ca
COMMERCIAL
The Realtor and its agents have relied upon the owner and other sources for the information provided in this material and although we believe it to be substantially accurate, it is all subject to verification by the prospective purchaser or tenant and his/her/its respective legal, tax and other advisors. The Realtor and its agents assume no liability for the accuracy or use of this information in any manner by anyone and reliance upon or use of this information by anyone is solely at his/her/its own risk. The Realtor and its agents reserve the right to change prices, terms and other conditions or withdraw the property from sale and/or lease without notice. This material does not constitute an offer for sale or lease. Not intended to solicit properties currently listed for sale or lease, or to entice parties to breach any existing agency contracts.
June 2011 page 12
VENTURE GUELPH PUBLICATIONS LTD. Business Venture