EXCHANGE STANDARDS OF OUTGOING GLOBAL COMMUNITY DEVELOPMENT PROGRAM IN MoC
IN PROGRESS
STANDARD Selection
Interview Feedback Contract Regional Induction Conference
Trainings
Communication Channel Visa
MATCH & REALIZED
Insurance & Vaccination Outgoing Preparation Seminar
1 External touch point Customer Relations Management team
COMPLETE
Reintegration event
Certificate Internship Report
DESCRIPTION Selection should be competency-based: and value-based: • Language Level • Jump out of your comfort zone • Cultural Understanding • Voluntary Spirit • Experience • Deep and Diverse Cultural Experience • Independence • Positive Social Impact • Flexibility Both selected and unselected applicants have the right to receive constructive feedback after interview from Home Entity. EP together with EP manager will sign contract to clarify responsibilities between them as well as EP will confirm payment procedure. All EPs that are selected for winter and summer peak are obligated to attend Regional Induction Conference. If EP is selected in other time or can`t come to the conference LC is obligated to deliver all knowledge by local conference or meeting. Topics that are covered in Regional Induction Conference: • AIESEC introduction (AIESEC Way, AIESEC Experience) • Global-issue session • Mother entity understanding • Program Introduction (Program objective, impact) • Personal goal & expectation setting (life goal & life purpose, personal value, talent & weakness, self-awareness) At least 3h training session per month in local level. Total topics that should be covered: • EXPA usage • Global issue (delivered by Issue Team) • LEAD session (delivered by Personal Development Team) Hard skill & knowledge to complete the tasks/JD Soft skill to achieve the goal All EPs once they are selected will have EP manager as well as will be informed about stable communication channel with Home LC and LC Quality Head contacts. Once EP is matched, EP manager will ensure EP knows Host LC needed contacts (LCP, LCVP, TN manager, Buddy, host family). Within 3 x 24 hours EP need to confirm acceptance of the opportunity and EP together with EP manager will send EPAN to TN manager. After EP is matched in the system EP manager will support him/her to receive complete, clear information about visa process application in the Hosting Entity. Each EP is obligated to have International SOS and Insurance before departure to the Hosting Entity. In the same time Home Entity will provide vaccination consultancy. All EPs after match, before departure need to attend local Outgoing Preparation Seminar. If EP can`t come, EP manager should deliver all knowledge by separate meeting. Topics that are covered in Outgoing Preparation Seminar: • XPP education • Understanding about Standard & Satisfaction: Standards introduction, NPS Survey (aim of survey, meaning of scores), Firefighting procedure (local & national contacts of Entity Control Board, open cases solving) • Crisis management • Expectation setting • Culture Shock • Destination’s basic information • Case Study about Hosting Entity • Exchange preparation basics All EPs will have opportunity, provided from local level to have at least one external touch point. Possible ways: External training session/ Social Issue Forum/ NGO Visit/ Board meeting/ Personal conversation/ AIESEC events. Customer relation management team/manager is the group of people/person, who will check TN preparation (before EP`s arrival) as well as ensure co-delivery: • TN Clarity & Alignment • Integration support during the experience: into LC activities, introduced to other trainees, activities plan • Global Standards Implementation: pick up, accommodation, buddy, first day of work, departure support • Incoming Preparation Seminar: Detailed explanation of internship timeline& JD Information about all possible expenses during internship (excursions, travelling, meal etc) Culture shock preparation Basic education of language Practical training of using public transportation Internal communication channel, specially for case solution Visa extension process information (in needed) • Team minimum implementation (if there is any team) As well as together with Personal development team will check personal development situation and collected feedback: every 2 weeks before abroad after arrival to the Hosting Entity mid of exchange 1 week before the end of internship All EPs after internship will be invited to the Reintegration event not later than one month after internship. In case EP was realized not in the peak time, he/she will have opportunity to have personal reintegration meeting with LC representative. Topics that are covered in Reintegration event: • Personal learning review: Expectations evaluation Review initial intention Leadership development review • Future development session • AIESEC possible opportunities EP will receive certificate after submitting 2 surveys (System survey after Ma, NPS Survey after Re) and internship report. LC will organize awarding for EP`s with outstanding behavior. EP need to submit 1 review report after the program ends (including impact review & legacy review).