Veolia Water UK targets Our Business: completed, ongoing and new targets SET
05/06 05/06
05/06
95/6 97/8
00/01
00/01
00/01
00/01
Folkestone Tendring Three & Dover Hundred Valleys Water Water Water
To be met during the report year To meet total leakage targets (Ml/day) To integrate the Occupational Health system into the Integrated Management System and obtain OHSAS 18001 accreditation To achieve listing in Top 100 Companies as measured by Business in the Community Corporate Responsibility Index 2006 Ongoing targets: To promote metering and develop appropriate socially-responsible tariffs To give customers more information about the environmental implications of their water supply service To ensure consistent and comprehensive inclusion of environmental and social criteria into purchasing procedures To achieve or progress development of the Environmental Management System to align with ISO 14001 To raise general awareness of corporate responsibility among all staff and give specific training for senior managers on their responsibilities To carry out an annual audit of corporate responsibility performance
8.3 *
5.1
Veolia Water UK
VWIO To be met by
145
*
Progress so far
06/07 06/07
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06/07
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Ongoing
TICK
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TICK
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01/02 02/03
02/03 02/03 02/03 02/03 03/04 06/07 06/07
06/07 06/07 06/07
06/07
06/07
6
To carry out Duty of Care audits on suppliers To maintain our Ofwat Overall Performance Assessment ranking for customer service in upper half of industry6 To comply fully with abstraction licences6 To maintain a network efficiency of over 80%1 To ensure security of water supplies in all resource zones To retain 100% of principal customers To promote ‘green’ purchasing (VE target) New targets: To meet total leakage targets (Ml/day) To draft and consult on 25-year Strategic Direction Statement and draft Water Resources Management Plan for submission to Ofwat To prepare draft business plans and submit to Ofwat & the Environment Agency To apply sustainable development appraisal methodology to Business Plan proposals To make significant progress towards creating an Integrated Management System for health, safety, quality and environment To improve our reputation and meet our responsibilities to stakeholders, based on index of stakeholder perceptions To achieve listing in Top 100 Companies as measured by Business in the Community Corporate Responsibility Index 2007
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Ongoing Ongoing 2009/10
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Ongoing Ongoing
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* (8.2) *
* (5.1) * (145) * *
07/08 07/08
NO TICK NO TICK
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07/08
NO TICK
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07/08
NO TICK
07/08
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07/08
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07/08
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Relates to water industry sustainability indicator on standards of service Water industry sustainability indicator on compliant management of water resources 1 Veolia Environnement target 6
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In the Workplace: completed, current and new targets. SET
05/06 05/06 05/06 05/06 05/06 05/06 05/06 05/06 05/06 96/7 96/7
00/01
Folkestone Tendring Three & Dover Hundred Valleys Water Water Water
Targets to be met during the year To review and propose a “reward and recognition� scheme To review and amend Staff Handbook and issue to all staff To introduce comprehensive induction process To develop skills matrix and competencies overlay To ensure everyone has agreed performance objectives and development plan To reduce staff turnover To reduce work-related illness by 20% and days lost by 30% from 2005 To actively encourage the health, safety and wellbeing of our people To ensure absenteeism does not exceed 8% Ongoing targets To provide environmental training To give all drivers of fleet vehicles and all company car users briefing on responsible driving and a proportion of these defensive driving training To achieve year on year reduction in the number of reported accidents and time lost through injury
Veolia Water UK
VWIO To be met by
Progress so far
*
06/07
TICK
*
06/07
TICK
* *
06/07 06/07
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06/07
HALF TICK
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06/07 06/07
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06/07
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06/07
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00/01 To make more effective use of IT when reporting * environmental and social performance and targets target 00/01 To develop and implement a training programme * to support the supply chain management policy and procedures. 02/03 To carry out risk assessment of display screen * equipment and workstations and organise training assessments where necessary New targets 06/07 To improve on the level of days lost through work place accidents on the previous year 06/07 To reduce the number of days lost through sickness absence by 10% on 2005/6 06/07 To relaunch staff performance/development/ appraisal system 06/07 To ensure each member of staff has one formal performance review and plan per year 06/07 All staff with more than 6 months service to receive at least 1 day’s work-related and jobspecific training 06/07 25% of supervisors and middle managers to receive formal management training to NVQ level 2 or higher 06/07 To reduce accidents by 20% from 2006 06/07 To increase staff satisfaction score to 70% by 2010 06/07 To establish and action recommendations arising * from the 2006 Employee Survey
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07/08
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07/08
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09/10
NO TICK
07/08
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06/07 To ensure the new office is an efficient environment that supports the company’s visions and values
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07/08
NO TICK
In the Community: completed, current and new targets. SET
04/05 05/06
05/06 05/06
95/6
01/02 01/02
06/07 06/07 06/07
Folkestone Tendring Three & Dover Hundred Valleys Water Water Water
Targets to be met during the year: To produce a water efficient garden for Hastoe Housing UK To teach 6,000 schoolchildren in water efficiency at Education Centre, 15,000 schoolchildren in outreach programme, and visit 25 schools To deliver focussed education programmes to 10 schools in vicinity of renewals programmes To develop and deliver education programmes linked to metering in 2 schools Ongoing targets: To engage in a dialogue with customers, * employees, suppliers and others about our products, services and performance To develop and pilot new programmes to support * education To demonstrate our commitment to water * efficiency and conservation New targets: To exceed 20,000 educational contacts per year on water efficiency To extend the education services to make use of additional company sites To develop international educational links based on water efficiency
Veolia Water UK
VWIO To be met by
Progress so far
*
06/07
TICK
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06/07
TICK
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06/07
TICK
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06/07
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07/08
NO TICK
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07/08
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07/08
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06/07 To hold two liaison meetings with local and health authority representatives 06/07 To hold a liaison meeting with the stakeholders at Wraysbury Lakes
*
07/08
NO TICK
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07/08
NO TICK
In the Environment: completed, current and new targets SET
Folkestone Tendring Three & Dover Hundred Valleys Water Water Water
Veolia Water UK
VWIO To be met by
Progress so far
06/07
HALF TICK
06/07
HALF TICK
06/07
HALF TICK
* *
06/07 06/07
TICK TICK
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06/07
HALF TICK
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Ongoing TICK
Targets to be met during the year 05/06 To develop and implement an estates management plan that gives due consideration to environmental and social impacts 05/06 To reduce relative fuel consumption of business vehicles by 3% per vehicle 05/06 To reduce office water consumption per head on previous year levels 05/06 To reduce the amount of energy used 05/06 To minimise paper usage and maximise recycling 05/06 To draft and agree a biodiversity strategy and policy Ongoing targets: 05/06 To ensure Education Centre maintains EcoCentre status 95/6 To include environmental information in site environmental profiles as they are written 97/8 To incorporate environmental and social assessments into capital projects 97/8 To address energy consumption in premises where current rates are higher than typical 02/03 To raise employee awareness of energy use in the office 97/8 To reduce the amount of waste going to landfill
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Ongoing TICK Ongoing HALF TICK
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TICK
97/8
To identify habitats and species on company* owned land that occur on national and local lists and seek to enhance and maintain their diversity 00/01 To develop an Intranet based library of good * practice 02/03 To maintain improvement in fuel consumption * 01/02 To consider most efficient water appliances * when replacing old or installing new fittings 02/03 To continue to reduce business travel by utilising * tele- and videoconferencing facilities 05/06 To ensure no fines or prosecutions *
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07/08
NO TICK
07/08
NO TICK
07/08
NO TICK
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Ongoing HALF TICK
New targets 06/07 To reduce energy consumption at the head office by 20% cf. the previous year 06/07 To survey and create a management plan at one site and audit sites with existing management plans 06/07 To develop a carbon management strategy
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