Personalized Customer Service at Livingston Pharmacy

Personalized Customer Service

AT LIVINGSTON PHARMACY

By Deborah Schapiro

Rebecca Ruditser has a doctorate in pharmacy, but to her loyal customers, she is simply Becky. Ruditser is the owner of Livingston Pharmacy, which celebrated its ninth anniversary last February.

According to Ruditser, personalized customer service is what sets her pharmacy apart from larger ones. This means everything from finding manufacturers’ coupons to compounding medications (making them from scratch) if necessary. As an example of the former, she cites a woman whose monthly co-pay for her son’s ADHD medication was initially $600, because there was no generic version. Ruditser helped find manufacturer’s coupon for the medication, and the customer’s co-pay immediately dropped to $25.

Ruditser notes, “Since we’ve been here, we’ve seen a huge change in health insurance, which of course impacts overall healthcare. Our customers are now looking to us for guidance as to when or even if they should use their health insurance when paying for their medication. Helping people navigate the system is now an important part of what we do.”

Whether it’s medication for a senior citizen, a baby or even a pet, Livingston Pharmacy provides it with a large dose of individualized attention. Ruditser says, “I hope that people realize the value that we bring to the overall healthcare system, that bigger isn’t necessarily better or even cheaper. Small businesses play a large role in our country’s healthcare system and economy in general.”

Livingston Pharmacy

91 E. Mt. Pleasant Ave, Livingston 973-597-1200 www.livingstonpharmacy.com

Rebecca Ruditser

PERSONALIZED CARE AND HANDS-ON APPROACH TO HEALING

At LightPort Physical Therapy and Spa®, Dr. John De Hoyos, DPT and his team ensure that each patient who comes to his practice receive the help needed for preventing and managing emerging and chronic conditions, by creating a personalized plan of care that takes into account individual functional goals, and consists of supervised exercise & wellness programs that begin in the clinic and continue at home. Among the services available at LightPort Therapy and Spa® are sports conditioning, therapeutic and medical massage, pre- and post-surgery rehabilitation, as well as wellness programs. The team uses manual therapy techniques that involve mobilizations of joints and muscles to treat musculoskeletal pain and disability. A personalized care plan, with clear functional goals, is established for each patient, based on their level of mobility and activity. Patients should also expect to be assigned “homework”, home exercise programs, to complement the work at the clinic. LightPort Physical Therapy & Spa® has been recognized as Best of Essex

Reader’s Choice Award winner for both physical therapy and

massage spa services. Referrals are not required for some healthcare plans. The State of New Jersey allows direct access to physical therapy services. However, some insurance plans do require a referral from a medical doctor in order for patients to receive skilled therapy care. Medicare, Worker’s Compensation plans and Motor Vehicle Accident (PIP/WC) cases are all accepted.