2011 Annual Report

Greater Victoria Chamber of Commerce

Your Chamber.

Your Community.

2010-2011

GVCC ANNUAL REPORT 2011

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Situated in BC’s provincial capital in a city known for its entrepreneurs and thriving technology, marine, health and tourism sectors, the Victoria Conference Centre is a perfect global business destination. At the VCC we partner with you to ensure that your business objectives and the needs of your delegates are met through the planning and execution of a flawless conference programme or business meeting.

The VCC hosts over 230 events a year and delivers over $60 million into the local economy annually.

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2 GVCC ANNUAL REPORT 2011

Three Ways We Provide Value to Our Members.

1 Networking. Meeting business people at business events.

3 Advocacy. Your voice at all levels of government.

To find out how the Chamber can help your business,

2 Helping Build Your Business. Educational opportunities.

call 250-383-7191 or visit us at www.victoria chamber.ca

Your Chamber. We’re stronger together.

GVCC ANNUAL REPORT 2011

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CONTENTS

4 GVCC ANNUAL REPORT 2011

Your Community.

6

Message From The Chair.

7

Message From The CEO.

7

Vision, Mission, Goals.

8

Chamber Priorities.

9

Why Network?

9

Economic Development.

10

Prodigy Group.

11

Advocating For Business.

12

UVic/Camosun Co-op.

13

Chamber Members

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GVCC ANNUAL REPORT 2011

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YOUR CHAMBER, YOUR COMMUNITY The Greater Victoria Chamber is involved in the community, partnering with and sponsoring a number of events throughout the year. Over the last few years we have been involved with these and other events.

Navy Centennial Celebration

Homecoming Navy Centennial Statue Project

Annual Flower Count

Symphony Splash

2010 Olympic Celebrations

Gala Oscar Night

Social Media Camp

Canada Day Celebrations

20th Anniversary of the Peter B. Gustavson School of Business at UVic

6 GVCC ANNUAL REPORT 2011

MESSAGE FROM THE CHAIR

Dave Marshall GVCC Chair

A vibrant and growing business community is the core of a healthy community. Doing all we can to help foster an environment where business can grow is a prime focus of the Chamber.

2010 was a year of redoubling our efforts, offering the best of services to our members, and being mindful of the fact that many are still recovering from the downturn of 2009. We heard from our members that they were, and continue to be, concerned about the business environment - particularly the cost of doing business and the impact of taxation and policy changes on their operations.

In 2010, we made a decision to become involved in the important municipal and regional issues to an even greater extent. To that end we became involved in the debate over the rebuilding or refurbishment of the Johnson Street Bridge and offered our informed opinion to business members on the impact of the City of Victoria’s pending decision.

We began engaging with BC Transit as they began to work on a rapid transit plan and continue to assess

the business, financial and taxation impacts of that plan.

Through the Greater Victoria Development Agency, we are involved with creating an economic development plan for our region and forming partnerships with other cities in the Pacific Northwest.

As a regional Chamber of Commerce, we have members from every one of our thirteen municipalities.

We are interested in and involved with business issues across the region, and we strive to represent the concerns of business from a regional perspective.

I am proud of the work that the Chamber has done on behalf of its members and for the broader business community. We are all fortunate to be supported in that work by a dedicated board of directors and professional staff. Most importantly, we are proud of the entrepreneurs and risk-takers in our community who, through your dedication, commitment and investment, support our economy. If you are Chamber members, we look forward to continuing to serve you. If you are not a Chamber member, we would welcome you in joining us!

MESSAGE FROM THE CEO

Bruce Carter CEO

All of our priorities and advocacy efforts are centred on the issues that are important to members.

All are exercised to support the vitality of business in our region and support our mission of facilitating the financial vitality of its members while respecting people, planet and profit. Our events and programs are all designed to answer the training needs of business, provide the best networking opportunities, and benefit programs to assist small and medium sized enterprises grow and become more effective in their operations.

In 2010 we were very active in the Greater Victoria community. We held sixty-five events throughout the year, large and small with close to 5,500 people in attendance. We were extremely active in the policy realm, with five of our policy positions being supported at the BC Chamber of Commerce AGM and another one supported at the Canadian Chamber AGM. Once we have our positions supported by these bodies, they then become advocacy points for our provincial and national

counter-parts, lending more voice to the business issues of our region.

The majority of the members at the Chamber are small and medium sized businesses. Thirty eight percent of our members have ten employees or less and ninety percent have twenty employees or less. Our region is about small business – and our programs focus on benefitting small business. The Chamber offers employee extended benefits packages to our members at rates that most companies are not able to secure on their own. The same can be said for the excellent credit card rates with the best service available. Looking to the year ahead, the Chamber is seeking additional programs to add increased value and service to members.

While a challenging year for many of our businesses, 2010 was also good as business confidence began to show signs of a rebound. We look forward to an excellent year in 2011 and a vibrant future for our business community.

GVCC ANNUAL REPORT 2011

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“

VISION, MISSION, GOALS.

The experience of opening in Victoria has been quite extraordinary. Never before have I had a Chamber welcome me to the community with as much warmth and assistance.

And to whom do I owe this gratitude? Peter Miles! One of Peter’s greatest strengths (and the reason I joined the Chamber) is the way he ‘connects people with people’ so they can get to know one another. What a great investment it has been for me to join the Victoria Chamber of Commerce. Keep up the good work and count on me to remain a loyal chamber member!

“

~ Jocelyne Monette

Founder

Greater Victoria Pet Memorial Center

The Greater Victoria Chamber of Commerce was formed in 1863, only two years after the City of Victoria was founded. Since then we have grown to be one of the most active chambers in all of British Columbia, with approximately 1500 members.

Our membership reflects the diversity of the business community. We represent the interests of small, medium and large businesses across all sectors as well as members from the not-for-profit sector.

Our Vision...

Respected leader of socially responsible business development.

Our Mission...

The Greater Victoria Chamber of Commerce is the hub for business communication and collaboration that facilitates the financial vitality of its members while respecting people, planet and profit.

Our Values...

All actions of the Greater Victoria Chamber of Commerce will remain congruent with our core values: • We believe in free enterprise, fair profit and job creation for businesses of all sizes.

• We maintain open, honest and transparent communication.

• We encourage flexibility and diversity.

• We are inclusive, supportive and empowering.

• We are firm but fair in all of our dealings.

• We will always have the courage to do the right thing.

Our Goals...

•

•

•

8 GVCC ANNUAL REPORT 2011

To advance existing business and attract new

economic opportunities.

To constructively influence public policy and

governments in supporting a healthy free enterprise system.

To build value for our members, while ensuring the sustainability of the organization.

“

Congratulations on running another very successful Business Awards dinner. I thought you did a tremendous job with the entire event; the program ran smoothly and on time. Speeches were kept to a minimum but were very good. Everything was orchestrated very well.

It was a real pleasure to be involved as a judge and sponsor. ~ Patricia Elemans

Assistant Dean

UVic Business

CHAMBER PRIORITIES Increased Municipal Focus

Improved Quality of Life and Public Safety

Regional Infrastructure

Ongoing Advocacy Issues

The Victoria Chamber is concerned about the continued escalation of municipal budgets. The escalation is well in excess of the rate of inflation and the trend must be discontinued. The Chamber advocates for a reduction in the rate of increase of municipal property taxes and fair tax policies between the different tax-payer classes.

In order to ensure the economic vitality of the region a series of infrastructure projects are required on a regional basis. The Chamber will create a list of economically important infrastructure projects and lobby for regional, provincial and federal support of those projects.

Issues surrounding community policing, property crime and homelessness have a direct financial impact on our local businesses. The Chamber seeks to foster a safe and welcoming environment for business and citizens to maintain an ambience and high quality of life, and thereby increase our competitive advantage.

The Chamber continually advocates for approved chamber policies as the public debate and political opportunity is presented.

WHY NETWORK? • Expand your circle of business contacts • Practice your 30 second marketing speech for your own business • Share knowledge with others in the community • Get out of your business and into the greater community • Potential leads for new business • Just have fun with other energetic business people The Chamber offers more than twenty networking events per year through the Chamber mixers and Prodigy Group mingles. Check out the events calendar to find all the details.

For more information, visit: www.victoriachamber.ca GVCC ANNUAL REPORT 2011

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ECONOMIC DEVELOPMENT As the lead economic development agency for the region, “The GVDA has been the Greater Victoria Development a tremendous resource Agency (GVDA) for our business. seeks to ensure that We were looking at new our community business opportunities is a “balanced community” - one overseas & their advice where the quality of life we treasure was a huge support is sustained in our success. and enhanced If you are looking for with quality practical and effective of opportunity. advice, the GVDA is the It is this balance that will help place to go.” move us forward as a region, - Larry Cole, President & CEO, creating household Madesco Technologies sustaining jobs for our citizens and allowing us to invest back in our community.

The GVDA was very busy in 2010, helping local businesses to grow and provide new employment opportunities for the citizens of our

Sasha Angus Economic Development Officer

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region. From assisting new start-up companies to helping some of our region’s largest employers, the agency provided a broad range of services and plays a number of roles in order to help foster our best and brightest companies and individuals. During the year the GVDA provided assistance to over 200 local companies that collectively employ over 3,500 people in the Greater Victoria region.

2010 was our Olympic year and the GVDA ensured that Greater Victoria was on the podium in terms of offering a competitive business environment according to KPMG’s 2010 Competitive Alternatives report. The study compares business competitiveness for more than 100 cities in ten countries, and measures the combined impact of 27 significant cost components that are most likely to vary by location, such as labour, facilities, land, construction, transportation, utilities, and income taxes. In all of the Pacific Northwest, Victoria was second only to Vancouver, losing first place by only 0.8 of a point.

In addition, the GVDA continued to let the world know Greater Victoria is open for business with the second edition of Business in Greater Victoria. Twenty

thousand copies of the publication were distributed to businesses and investors in main Canadian cities, San Francisco, Seattle, and to the Department of Foreign Affairs in North America, Europe, Asia and the Middle East.

In April of 2010, the Greater Victoria Development Agency took a leading role with regional stakeholders on a successful trade mission to China. The mission showcased Greater Victoria as one of the world’s most livable cities and the strengths and opportunities in our local economy. It promoted Greater Victoria’s tourism, higher education and technology sectors, leveraging the region’s long-standing relationship with Suzhou, China while establishing new relationships in both the private and public sectors. Highlights of the mission included two new trade agreements with the cities of Changsha and Nanning, as well as multi-million dollar business opportunities for the region’s education and tourism sectors.

PRODIGY GROUP 2010 marked the final year in the development of the strong foundation that will allow the group to prosper for many years to come.

The Prodigy Group was founded in 2007 by a small group of young entrepreneurs and the Chamber.

Over the last four years, the group has worked through growing pains to separate ourselves from the Junior Chamber of Commerce groups that exist in so many other districts to be something differentto be not a policy advocacy group, but a collective that provides the tools to help emerging business leaders in Victoria realize their potential.

While we had many successful events and wins as a group in 2010, I believe that the foundation for the group’s continuing success was solidified through the enhancement of two of our groups: Mingles and Mentorship.

In the four years ending 2010, we fine-tuned the mingles to allow for a forum where emerging business leaders had a place to confidently share their business prowess and promote their business skills and ventures. By the end of 2010 we saw significant increase in the popularity of the mingles and in the caliber of professionals, young and old, who came to the event to meet the best emerging leaders the city has to offer.

By the end of 2010 we solidified our Mentorship program as evidenced by the ability to attract sector leaders as our mentors and capable young professionals as the mentees in our program.

We received feedback from both mentees and mentors that the relationship provided fresh perspectives and solid information that allowed unparalleled growth for both business professionals in the

mentorship program pairing.

By providing a forum for effective networking and self-promotion and a meaningful and powerful mentorship program, as well as encouraging members to be involved with the Chamber of Commerce and their members and events, I believe we succeeded in becoming the group we want to be. In 2011, I look forward to seeing the group further clarify the identity of the group and build on our strong foundation to achieve an unparalleled platform for emerging business professionals to excel.

It was truly a pleasure to have led a team of such dedicated, hardworking, and enthusiastic young business leaders on the 2010 committee, and I have enjoyed stepping back to Past-Chair to watch the committee of 2011 flourish.

Regan McGrath 2010 Prodigy Group Chair rmcgrath@kpmg.ca GVCC ANNUAL REPORT 2011

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“

ADVOCATING FOR BUSINESS

Your balanced HST message resonated with my board; as we know, HST benefits are uneven across sectors and all we’re asking for is productive discussion with government to explore common-sense mitigation that will help our industry grow during these tough times. Tourism’s $13 billion in revenue is too important to our province to risk such superficial treatment. So, your help in getting us to the point of productive discussion is very much appreciated, and we continue to rely on your leadership and alliance with our sector.

“

~ Dave Cowen

General Manager

The Butchart Gardens

A core function of the Greater Victoria Chamber of Commerce is our voice of business on behalf of the region. We are the only chamber in Greater Victoria that employs full time staff to research business policy issues and advocate on their behalf. We do this on a variety of issues, at the municipal, provincial and federal levels of government.

In 2010, a few of the policy issues upon which we were focussing our efforts were successfully accomplished!

Canada received Approved Destination Status (ADS) from China. ADS will allow Chinese citizens to more easily obtain tourist visas to travel to Canada for leisure purposes, and will allow Canada to actively market its tourism products in China, and authorize Chinese travel agencies to market and promote leisure group tours for travel in Canada. Prior to ADS, Chinese travelers to Canada came here only as business travelers or as students and Canada could not promote leisure travel within China.

• The HST threshold for new housing construction was raised from $400,000 to $525,000.

•

The region received funding for two major infrastructure projects: $21 million from the federal government for the replacement of the Johnson Street Bridge and $1.5 million from the federal government and $900,000 from the provincial government for building mooring dolphins at the Greater Victoria Harbour Authority to enable the Authority to dock the larger generation of cruise ships.

•

The Chamber facilitated information sessions on the City of Victoria borrowing proposal for the municipal portion of the funding for the Johnson Street Bridge. After careful consideration on the business impacts, we supported the referendum and actively advocated for its eventual success.

Other issues were ongoing through 2010, and some continue into 2011.

Advocacy issues we have brought forward include: •

•

•

• • •

12 GVCC ANNUAL REPORT 2011

Funding for an extension to the runway at the Victoria International Airport Stable and predictable funding for Destination Marketing Organizations Adjustments to tax regulations affecting the convention and tour sectors An equitable film tax credit scheme for the Capital Region HST mitigation for the tourism industry Continuing to lead the business voice calling for a National Housing First Strategy.

CAMOSUN AND UVIC CO-OP PROGRAMS

Thank you to the 86 Chamber of Commerce member organizations that hired University of Victoria coop students in 2010. Thanks to your support, UVic Co-op and Career has placed students from 47 academic programs in more than 60,000 co-op work terms since 1976.

In 2010, UVic co-op students completed work terms with: •

The Capital Regional District, which hired UVic law student Lisa van den Dolder to perform research and develop bylaw wording

•

Frontrunners, which hired UVic recreation and health education student Matt Turnbull to help organize and promote the Juan De Fuca Duathlon

•

Scotiabank, which hired UVic business student Kenneth Chiu to work in a Victoria branch – he did such a great job that he rejoined the small business department as an account manager after graduating

We all benefit when postsecondary students are hired by local organizations. Students provide employers with valuable short-term help and a window into employee recruitment, while students put their academic skills into practice and invest in our local communities.

UVic Co-op and Career can connect you to students and alumni seeking co-op positions as well as casual, summer, part-time, full-time and volunteer jobs.

Camosun College’s co-op students continue to bring their enthusiasm and up to the minute skills to many employers in the Greater Victoria area as well as further afield.

In 2010, Camosun Co-op and the Hotel Restaurant Management program partnered with the University of California, Riverside, and Walt Disney World to offer students a challenging and exciting six-month program that combines academic study with supervised paid training and work experience. Nine second year HMGT students left for California in January and will return with valuable work experience gained at Walt Disney World, an

international leader in the world of entertainment, hospitality and tourism.

For the second consecutive year we are proud to have a Camosun student receive honourable mention from the Canadian Association for Co-operative Education. Our students are fortunate to have the support of our local business community, who not only hire and provide our students with excellent practical experience and support, but also participate in interactive workshops to help to prepare students effectively for the work place. Thank you to all Chamber members who have supported co-operative education over the years. The demand for student employment, co-operative education, internships, full time and part time is greater than ever and we look forward to your continued support of our students.

For more information, visit: www.camosun.ca/cese, call 250.370.4100 or email: co-op@camosun.bc.ca www.uvic.ca/coopandcareer, call 250.721.7628 or email: employer@uvic.ca.

GVCC ANNUAL REPORT 2011

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AccommodationVacation ServicesCorporate SEEHousing WHY WE’RE Amazing Vacation Homes Ltd. 2629 Otter Point Rd. Sooke BC, V9Z 0J1 P: (250) 642-7034 www.amazingvacationhomes.com Aileen Dougan

F: (250) 361-1997 www.aviawest.com Trina White Elite Vacation Homes 2945 Jacklin Rd. - PO Box 28013 Victoria BC, V9B 6K8 P: (250) 881-7551 F: (250) 881-7552 www.eliteworldwidevacations.com Valerie Nieuwenhout

F: (250) 360-0710 www. worldmarktheclub. com Kimberley Riddell

your first event at sea is just a cab ride away. imagine simply hailing a taxi from ogden Point at the end of your next business or family event. as vancouver island’s largest cruise agency, expedia cruiseshipcenters enjoys preferred relationships with major cruise lines, so we’re pleased to offer local disembarkation with huge savings in both time and money.

Erik Ages

250.883.3118

Premiere Executive Suites 301 - 732 Cormorant St. Victoria BC, V8W 4A5 Robert Jack P: (250) 216-1313 Jack Insurance & Financial Services F: (250) 595-5639 #201, 1137 Yates Street, Victoria, BC www.premieresuites.com P: 250.383.9866 | F: 250.383.6241 rob@jackinsurance.ca Rachelle Keeley

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250.477.4877 DESTINATION SPECIALIST

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Q: What’s missing from your workplace?

Congratulations to all the 2011 nominees and awards winners!

A big thank you to all of our sponsors and the many individuals that helped make this special event possible. The Early Years Awards celebrates the businesses and people in the community that make a difference in the lives of families with children.

A: A co-op student with the skills to speed up your projects. Contact us today to learn how our students can contribute to your workplace. Work terms normally begin in January, May and September.

Co-operative Education and Student Employment www.camosun.ca/cese 250.370.4410

early years awards event sponsor: early years awards media sponsors:

Your Support.Their Success.

early years awards sponsors:

early years awards supporters: Gayley Farms A D I V I S I O N O F D A G G I N T E G R AT E D LT D .

Buddies Toys

Your Support. Their Success.

14 GVCC ANNUAL REPORT 2011

Co-operative Education Program and Career Services www.uvic.ca/coopandcareer 250.721.7628

GOVERNORS’ LIFETIME ACHIEVEMENT AWARD Cedric Steele moved to Victoria in 1976 and has been successful in business and community involvement ever since. He brought his real-estate business, Cedric Steele & Associates, with him from Vancouver, and found particular skill and passion in dealing with apartment buildings. Cedric and his wife Dorene have also operated the Prospect Lake Golf Course since 1974.

Cedric Steele, Cedric Steele & Associates

Perhaps what best qualifies Cedric to receive a Lifetime Achievement Award is the complementary array of contributions to the community he has made outside of his business ventures. One of his most interesting accomplishments has been his extensive contribution to the Navy. In 1997, Cedric was appointed Honorary Captain (Navy) at CFB Esquimalt.

Cedric has served many organizations throughout the

Outstanding Customer Service

Business of the Year (76+ employees)

250-479-8303 • www.directis.ca Runner Up: Shelley Prpich Autobrokers

250-748-4728 • www.iscu.com Runner Up: The Cridge Centre for the Family

Capital City Boxing Inc.

Swans Suite Hotel & Brewpub

Directis Consulting New Business

250-386-8269 • www.ccityboxing.com Runner Up: RaceRocks 3D

Island Savings

250-361-3310 • www.swanshotel.com Runner Up: Victoria Transmission & Auto Care

Business Leadership

250-984-1933 • www.petmemorialcenter.ca Runner Up: Pacific Rim College

250-588-8655 • www.trufflesgroup.com Runner Up: Victoria Foundation

The Truffles Group

Employer of the Year

Young Entrepreneur

250-595-5212 • www.megsonfitzpatrick.com Runner Up: Tourism Victoria

250-483-2119 • www.pacificrimcollege.ca Runner Up: Jeff Zamluk, Swell Source

Megson Fitzpatrick Insurance Services

Todd Howard, Pacific Rim College

Business of the Year (1-10 employees)

Employee of the Year

250-514-2699 • www.enabledfinancial.ca Runner Up: MD Esthetics Medical Laser & Skin Rejuvenation Centre

250-721-3278 • www. maxcourier.com Runner Up: Barry Sadler, Three Point Motors

Enabled Financial Solutions Ltd. Business of the Year (11-25 employees)

Sportball

250-893-1476 • www.sportball.ca Runner up: WildPlay Ltd.

Business of the Year (26-75 employees)

SPECIAL THANKS TO OUR GENEROUS SPONSORS

Sustainable Business Practices

Innovation

Pet Loss Memorial Center

city, including volunteering as the President of the Greater Victoria Chamber of Commerce in 1980. He also served the Glenlyon-Norfolk School, Timmy’s Telethon, the Victoria Police Board, the Salvation Army, and numerous other organizations. Many of these organizations have greatly appreciated his commitment to the community and honored him accordingly.

Justin Green, Maximum Express Courier & Freight Logistics Business Person of the Year

Mike Miller, Abstract Developments 250-883-5579 • www.abstractdevelopments.com Runner Up: Alan Neale, Norgaard Neale Camden Ltd.

Pizzeria Prima Strada

250-590-8595 • www.pizzeriaprimastrada.com Runner Up: The Root Cellar Village Green Grocers Ltd.

GVCC ANNUAL REPORT 2011

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