COM E
Home
TO A ME R IC A
by HornblowerÂŽ
WE UNDERSTAND that making the sale is different today than it was yesterday. That is why we urge you to show your clients the comforts that lie within American Queen Steamboat Company (AQSC) and Victory Cruise Lines (VCL) voyages. Your clients have cruised on rivers and oceans...fallen in love with exotic destinations...seen wonders of the world. Their passion for travel cannot be quelled, and the beauties within America and along Canada’s borders are waiting be explored. Explain that AQSC and VCL work tirelessly and continuously to maintain and promote healthy environments, and that we are elevating our already ever-present commitment to health and safety to refine precautionary procedures. Show them how our industry is learning from today and preparing for tomorrow. And most importantly, let them know that when they are ready to travel again, we will be ready to welcome them into our homes again.
2
AGENTS.AQSC.COM
OUR ALL-INCLUSIVE FARES INCLUDE: • 1-NIGHT PRE-CRUISE HOTEL STAY with FREE ground transfers between the hotel and the vessel • UNLIMITED SHORE EXCURSIONS available in EVERY port, and, with your client’s comfort in mind, our deluxe motorcoaches will get them there safely • UNLIMITED BEVERAGES including world-class wine lists, top-shelf spirits, local craft beers and specialty coffees • OPEN BARS AND LOUNGES throughout the vessel • ALTERNATIVE DINING featuring fresh lobster and USDA Prime Beef available EVERY night • 24-HOUR IN-ROOM DINING • UNLIMITED WIFI • LIVE, DAILY ENTERTAINMENT AND ENRICHMENT • $50 ONBOARD CREDIT PER PERSON
CALL (888) 749-5280 FOR RESERVATIONS, OR VISIT AGENTS.AQSC.COM FOR MORE INFORMATION.
– 2 0 2 1 V O YA G E S –
SAVE UP TO $3,000 * PER STATEROOM
YOUR CLIENTS CAN MOVE TO A LATER DATE UP TO 31 DAYS FROM ORIGINAL BOOKED VOYAGE WITH NO PENALTY OR CANCEL THEIR VOYAGE UP TO 61 DAYS BEFORE DEPARTURE AND RECEIVE A 100% REFUND.** The following staterooms and dates are $1,000 per staterooms ($500 per person): American Queen Stateroom Category E: 6/27; American Duchess Stateroom Category IS: 4/4; American Countess Stateroom Category E: 4/3, 5/22, 5/29, 6/19, 6/26.
†
*Offer expires 2/28/21. Offer is valid only on new bookings. Payment in full is due at the time of booking to redeem this offer. Offer is open to U.S. and Canada residents only. Offer is based on stateroom availability, and only while inventory lasts. Not valid on existing group bookings or existing reservations; cannot be combined with other promotions or discounts. Promotional fares and amenities are capacitycontrolled, may vary by sailing and may be withdrawn or modified at any time without notice. Itineraries are subject to change. Cruise fares quoted are in U.S. dollars, are per person and do not include government taxes and fees, port charges, airfare, insurance, personal expenditures or transportation costs incurred while traveling to and from embarkation ports. Gratuities not included in cruise fares. Not responsible for errors or omissions. Additional terms and conditions may apply. Call for details and mention Offer Code 2021 COME HOME! **With our Risk-Free Booking policy, administrative fees and cancellation penalties for bookings made in 2021 by 12/31/2021 will be waived and a full refund will be provided if cancellation is made at least 61 days prior to departure. Final payment is due 60 days prior to the sailing. Guests may also move to a later voyage date in 2021 or 2022 penalty-free, when change is made 60 to 31 days from the original booked voyage.
4
AGENTS.AQSC.COM
SAVE UP TO $3,000 PER STATEROOM * ON SELECT 2021 VOYAGES. SAVE $3,000 PER STATEROOM*
SAVE $3,000 PER STATEROOM*
AMERICAN QUEEN® – All categories
VICTORY I® – All categories
5/16, 5/23, 5/30, 6/6, 6/13, 6/27†
Toronto, ON, to Chicago, IL (or reverse) 6/5, 6/14,^ 6/23
AMERICAN DUCHESS™ – All categories 4/4,† 5/2, 5/9, 6/20, 6/27
AMERICAN COUNTESS™ – All categories 4/3,† 4/17, 5/1, 5/8, 5/15, 5/22,† 5/29,† 6/5, 6/12, 6/19,† 6/26†
SAVE $1,000 PER STATEROOM*
Chicago, IL, to Montreal, QC (or reverse) 7/16, 7/27,^ 8/7, 8/18^ Chicago, IL, to Niagara Falls, ON (or reverse) 8/29, 9/5,^
AMERICAN QUEEN – All categories
Boston, MA, to St. John, NB (or reverse) 9/30, 10/7,^ 10/14, 10/21^
7/11, 8/8, 8/15, 8/22, 8/29, 10/17, 10/24, 10/31, 11/7, 11/14, 11/21, 11/28, 12/5, 12/12, 12/19, 12/26
VICTORY II™ – All categories
®
AMERICAN DUCHESS™ – All categories 8/15, 8/22, 8/29, 9/19, 10/31, 11/7, 11/14, 11/21, 11/28, 12/5, 12/12, 12/19, 12/26
AMERICAN COUNTESS – All categories ™
Chicago, IL, to Toronto, ON (or reverse) 5/14,^ 5/23, 6/1,^ 6/10, 6/19,^ 7/20, 8/16,^ 9/21,^ 9/30, 10/9^ Chicago, IL, to Montreal, QC (or reverse) 6/28, 7/9,^ 10/18
7/31, 8/7, 8/14, 9/11, 9/18, 9/25, 11/6, 11/13, 11/20, 11/27
AMERICAN EMPRESS® – All categories 4/25, 5/2, 5/9, 5/23, 6/6, 6/20, 6/27, 8/1, 8/8, 8/15, 8/29, 11/7, 11/14, 11/21, 11/26
OCEAN VICTORY™ – All categories Vancouver, BC, to Sitka, AK (or reverse) 7/2, 7/12,^ 7/23, 8/2,^ 8/13, 8/23,^ 9/3, 9/13,^ 9/24 San Diego, CA, to San José, (Puerto Caldera), CR 10/9
Reverse itinerary.
^
AGENTS.AQSC.COM
5
– 2 0 2 2 V O YA G E S –
SAVE UP TO $1,200 * PER STATEROOM
*Offer expires 4/30/21. Offer is valid only on new bookings. Payment in full is due at the time of booking to redeem this offer. Offer is open to U.S. and Canada residents only. Offer is based on stateroom availability, and only while inventory lasts. Not valid on existing group bookings or existing reservations; cannot be combined with other promotions or discounts. Promotional fares and amenities are capacitycontrolled, may vary by sailing and may be withdrawn or modified at any time without notice. Itineraries are subject to change. Cruise fares quoted are in U.S. dollars, are per person and do not include government taxes and fees, port charges, airfare, insurance, personal expenditures or transportation costs incurred while traveling to and from embarkation ports. Gratuities not included in cruise fares. Not responsible for errors or omissions. Additional terms and conditions may apply. Call for details and mention Offer Code 2022 EBD1.
6
AGENTS.AQSC.COM
SAVE UP TO $1,200 PER STATEROOM * ON SELECT 2022 VOYAGES. SAVE $1,200 PER STATEROOM*
SAVE $1,000 PER STATEROOM*
AMERICAN QUEEN® – All categories
VICTORY I® – All categories
AMERICAN DUCHESS – All categories
VICTORY II™ – All categories
9/11
™
9/24
AMERICAN COUNTESS™ – All categories 9/26
SAVE $1,000 PER STATEROOM*
2/10, 2/20, 3/2, 3/12, 3/22, 11/13, 11/23, 12/3, 12/13, 12/23 1/4, 1/12, 1/20, 1/28, 2/5, 2/13, 4/10, 11/3, 11/2, 11/22, 11/30, 12/8, 12/16, 12/24
SAVE $600 PER STATEROOM* VICTORY I® – All categories
AMERICAN QUEEN® – All categories
4/1, 4/13, 5/1, 5/11, 5/20, 5/29, 6/7, 6/16, 6/25, 7/4, 7/13, 7/22, 7/31, 8/9, 8/18, 8/27, 9/5, 9/14, 9/23, 10/4, 10/13, 10/20, 10/27
AMERICAN DUCHESS™ – All categories
VICTORY II™ – All categories
AMERICAN COUNTESS™ – All categories
OCEAN VICTORY™ – All categories
2/20, 2/27, 3/6, 3/13, 3/20, 3/27, 11/6, 11/13, 11/20, 11/27, 12/4, 12/11, 12/18, 12/25 3/5, 3/12, 3/19, 3/26, 11/5, 11/12, 11/19, 11/26, 12/3, 12/10, 12/17, 12/31 3/14, 3/21, 3/28, 10/17, 10/28, 11/7, 11/14, 11/21
AMERICAN EMPRESS® – All categories
4/28, 5/8, 5/17, 5/17, 5/26, 6/4, 6/18, 7/2, 7/11, 7/20, 7/29, 8/7, 8/16, 8/25, 9/5, 9/14, 9/23, 10/2, 10/11, 10/20, 10/27 4/18, 5/6, 5/16, 5/27, 6/6, 6/17, 6/27, 7/8, 7/18, 7/29, 8/8, 8/19, 8/29, 9/9, 9/19, 10/3
3/13, 3/20, 3/27, 10/30, 11/6, 11/13
SAVE $600 PER STATEROOM* AMERICAN QUEEN® – All categories
4/3, 4/10, 4/17, 4/24, 5/1, 5/8, 5/15, 5/22, 5/29, 6/5, 6/12, 6/19, 6/26, 7/3, 7/10, 7/17, 7/24, 7/31, 8/7, 8/14, 8/21, 8/28, 9/4, 9/25, 10/2, 10/9, 10/16, 10/23, 10/30
AMERICAN DUCHESS™ – All categories
4/2, 4/9, 4/16, 4/23, 4/30, 5/7, 5/14, 5/21, 5/28, 6/4, 6/11, 6/18, 6/25, 7/2, 7/9, 7/16, 7/23, 7/30, 8/6, 8/13, 8/20, 8/27, 9/3, 9/10, 9/17, 9/24, 10/8, 10/15, 10/22, 10/29, 12/23, 12/27
AMERICAN COUNTESS™ – All categories
4/4, 4/11, 4/18, 4/25, 5/9, 5/16, 5/23, 5/30, 6/6, 6/13, 6/20, 6/27, 7/4, 7/11, 7/18, 7/25, 8/1, 8/8, 8/15, 8/22, 8/29, 9/5, 9/12, 9/19, 10/10
AMERICAN EMPRESS® – All categories
4/3, 4/10, 4/17, 4/24, 5/1, 5/8, 5/15, 5/22, 5/29, 6/5, 6/12, 6/19, 6/26, 7/3, 7/10, 7/17, 7/24, 7/31, 8/7, 8/14, 8/21, 8/28, 9/4, 9/11, 9/18, 9/25, 10/2, 10/9, 10/16, 10/23, 11/20, 11/25, 11/30, 12/5 AGENTS.AQSC.COM
7
AQSC and VCL have introduced SafeCruise, our enhanced set of health and safety protocols. SafeCruise is our commitment to our guests’ safety and security throughout the entire cruise experience, and features pre-boarding, boarding and onboard processes to enhance health and safety.
PRE-BOARDING • •
COVID-19 vaccination is required for all guests and crew for all sailings beginning July 1, 2021. Guests will check in at the pre-cruise hotel stay on the day before embarkation. At this time, all guests will complete a health questionnaire and participate in a COVID-19 test.
VACCINATIONS • COVID-19 vaccination is required for all guests and crew for all sailings beginning July 1, 2021.
EMBARKATION AND DISEMBARKATION • On the morning of embarkation, we will advise any individual who has tested positive that they cannot board. • Luggage will be disinfected before it is brought on board and when it is removed from the vessel. • When guests arrive at the gangway, facial recognition and temperature taking will be performed. This procedure will be used for all gangway access – on and off – by guests and crew. • Social distancing during the disembarkation process will be achieved utilizing specific groupings • When the gangway is in use, sanitation will occur every half-hour.
CAPACITY CONTROL AND SOCIAL DISTANCING • • 8
Each vessel will have reduced guest capacity. We will ensure all public space capacities – including restaurants, bars and lounges, entertainment venues, pool deck, spa and fitness center – are controlled to accommodate required social distancing. AGENTS.AQSC.COM
• Capacity will be reduced in elevators. • Social distancing of at least six feet will be required outside of any individual’s travel party or immediate family.
GUEST ACCOMMODATIONS • Prior to guest arrival, staterooms and suites will be thoroughly cleaned and disinfected with hospital-grade EPA-approved solutions. • Guest corridors will be cleaned and disinfected regularly. • Multi-purpose disinfecting wipes will be made available for all guests to carry and will be placed in all guest accommodations. • Guest staterooms will be cleaned and disinfected with electrostatic fogging twice daily.
PUBLIC SPACES • • •
Every space undergoes continuous anti-microbial disinfection with medical-grade EPA-approved solutions. Twice daily anti-viral electrostatic fogging will occur in all public and crew spaces along with supplemental overnight deep fogging. Additional hand sanitizing stations with an alcohol-based sanitizer will be placed strategically throughout the ship.
FRESH-AIR VENTILATION SYSTEMS • •
UV-C light has been added to all main air handlers and all passenger and crew stateroom fan coil units to facilitate with effective disinfecting and sanitizing against microorganisms that may be present in the air supply. Air filtration and air quality are maintained to the highest industry standard on every vessel.
MASKS AND FACE COVERINGS • •
Masks will be required in all venues and in situations where recommended social distancing is not possible, including entertainment venues, elevators, shoreside terminals and shore excursion motorcoaches. Masks will be provided (one per guest) in each of the guest’s accommodations and additional masks will be available, if needed.
CREW MEMBER STANDARDS AND PRACTICES • • • • • •
100% testing will occur for all crew at the start of each voyage. Crew will undergo daily temperature checks and regular health monitoring. Crew will wear masks when interacting with guests. Crew will follow proper hand washing techniques. Crew are prohibited from personal contact with guests such as handshaking, hugging, kissing and dancing. Crew are trained on all health and safety preventive measures.
FOOD AND BEVERAGE • • • • • • • • •
Hand washing stations are available outside each dining area. All self-service buffets will be suspended. A re-invented food and beverage concept will be launched with express breakfast and lunch options. Crew will sanitize all frequently touched surfaces in restaurant areas hourly. Crew will sanitize all back-of-house areas such as pantries and office areas. Sanitizing Logs will be accurately maintained, and records kept on file. All tables, chairs and counter tops will be sanitized on the hour – or when vacated by the guest, whichever comes first. All table items will be removed each time a table is vacated. All crockery, glassware and cutlery will be washed even if unused. Menus will now be single-use paper printed and be discarded after each use. All self-service areas are currently suspended – such as Perks and the Front Porch – we will have assigned staff there to assist guests with their selections.
SHORE EXCURSIONS • All bus seats, windows and handrails will be sanitized with an EPA-approved solution each day before the first guests arrive. • Stepwell handrails, seat handrails and seats will be cleaned after each service and sanitized every hour. • The bus restrooms will be sanitized with an EPA-approved solution after each use and several times per day beyond that. • Liquid hand sanitizer dispensers will be available at the motorcoach doors for all guests.
MEDICAL RESOURCES • • •
A licensed nurse will be on board and available throughout the voyage. We have PCR Testing capabilities on board for ongoing monitoring of guests and crew. We have formed new partnerships in every port we visit so that you will be cared for wherever and whenever it is needed.
SHARED RESPONSIBILITY • Wash your hands often with soap and warm water for 20 seconds. Use alcohol-based sanitizer when soap is not available. • Cover your nose and mouth when you cough or sneeze and be sure to cough or sneeze into your elbow if a tissue is unavailable. • Avoid touching your eyes, nose and mouth. • Avoid personal contact with others such as handshaking or sharing cups, glasses or utensils.
TRAVEL PROTECTION
Protect Your Client’s Cruise With Travel Insurance Life’s unexpected circumstances can compromise your clients’ vacation plans, but they don’t have to compromise their investment. American Queen Steamboat Company and Victory Cruise Lines have paired with Arch RoamRight® to offer travel protection plans to cover their vacation investment. AGENTS.AQSC.COM
9
The mighty rivers of the United States of America once served as the great highways of early exploration and inspired dreams of discovery. Today, American Queen Steamboat Company re-creates the same sense of wonder, excitement and inspirations with all the convenience and comfort of modern luxury aboard the most elegant riverboats in the world. Traveling in the wake of legends, guests are transported to an era of leisurely and romantic travel. We are both proud and honored to share the dream of American river cruising and we maintain a commitment to excellence that far exceeds expectations. The welcoming appearance of each of our vessels is richly complemented by a culture of gracious service, elegant decor, rousing entertainment and rewarding enrichment experiences. All of this is accentuated with pre-cruise deluxe hotel stays, remarkable shore excursions included in every port of call and a wealth of complimentary onboard amenities.
10
AGENTS.AQSC.COM
AMERICAN QUEEN ®
AMERICAN DUCHESS ™
Our flagship is the largest overnight passenger steamboat ever built. Welcoming 417 guests, her authentic design and style can never be duplicated. Her melodic steam calliope can be heard along the full length of the Mississippi, from Red Wing to New Orleans. She truly is the queen of the river.
Smaller, more intimate and offering unprecedented views from her two-story loft suites, she is the only riverboat of her kind. She welcomes just 166 guests on each voyage. Your clients will enjoy her fashionable charm, authentic Murano glass and grand spaces as you explore the Mississippi, Ohio and Cumberland Rivers.
AMERICAN COUNTESS ™
AMERICAN EMPRESS ®
The newest gem in America’s premier riverboat fleet’s sleek contemporary styling welcomes 245 guests along the Tennessee, Ohio, Cumberland, Illinois and Mississippi rivers. With plenty of open space for gathering and sharing the fun, your clients will love the great forward-facing windows and the portside bar with an 80-foot view.
Showcasing the art and culture of her Pacific Northwest origins, she will dazzle your clients with her art collection alone. Unique paintings, wildlife and Native American art and a collection of exclusive pieces are rivaled only by authentic Fabergé eggs. Your clients will experience all U.S. climate zones on a seven-night Columbia and Snake river cruise. AGENTS.AQSC.COM
11
DO MORE.
SEE MORE. LEARN MORE.
2021 SPECIAL EDITION VOYAGES CIVIL WAR Our Civil War themed cruises take your clients on an amazing journey through “the havoc of war and the battle’s confusion” where historic skirmishes pitted brother against brother in a nation once divided. They will have the opportunity to delve into the tactics, both military and political, that shaped the events of the American Civil War. American Queen Oct 31: Chattanooga to Memphis American Duchess Oct 10: Memphis to Chattanooga American Countess Jun 5; Oct 30: Memphis to Chattanooga Jun 12; Nov 6: Chattanooga to Memphis AMERICAN RIVER GOLF CLASSIC Invite your clients to join us for an American River Golf Classic cruise that will provide play at four of the most prestigious courses along the Lower Mississippi River, with an optional opportunity to play at TPC Louisiana in New Orleans. American Countess May 8: Memphis to New Orleans 12
AGENTS.AQSC.COM
AMERICAN CULINARY EXPERIENCE Highlighting signature dishes from local dining venues, and special presentations by experts and innovators from the culinary industry, this cruise offers something for everyone and is sure to appeal to amateur palates and experienced foodies alike. American Duchess Apr 18: St. Louis to Cincinnati May 9: St. Louis to Memphis Jul 4: Louisville to St. Louis (Alton) Aug 29: Louisville to Memphis Oct 3: St. Louis (Alton) to Memphis American Countess Aug 14: Memphis to St. Louis (Alton) BOURBON: AN AMERICAN SPIRIT As we cruise into Kentucky’s bourbon region, we learn about the history of this true American spirit. Speakers and tasting events will fill the voyage. Whether your clients like their bourbon neat, on the rocks or with a splash, they are sure to enjoy this incredible opportunity. American Queen Jun 20: Memphis to Louisville American Duchess Aug 22: Memphis to Louisville
SPECIAL EDITION VOYAGES Feel the rhythm of the river on one of our iconic American music cruises. Or indulge in culinary and cocktail bliss as you learn firsthand from our onboard cooking lessons. Thrill to the hoofbeats of the Kentucky Derby from special seating at Churchill Downs. Or take part in a cruise dedicated to bettering our river communities. Regardless of your interest, there is a special edition cruise that will take you deeper into exploration. These thoughtfully planned cruises feature unique voyage programming in which lively onboard events pair with exclusive shore excursions to create meaningful, in-depth and unforgettable memories. Visit aqsc.com to learn more about our other special edition voyages and the dates and vessels that they apply to.
2022 SPECIAL EDITION VOYAGES MUSIC OF THE 50s & 60s From the music to the onboard events, your clients will be transported to one of the most iconic periods of Rock ‘n’ Roll. They’ll want to put on their dancin’ shoes and bring out that old poodle skirt to get ready for this exclusive musical experience. American Queen Jun 5: Memphis to Nashville (Clarksville) Jul 10: Nashville (Clarksville) to Memphis American Duchess Aug 27: Nashville (Clarksville) to St. Louis (Alton) CELEBRATE THE 70s Your clients can travel back in time to tie-dyed shirts and bell-bottom jeans. Each voyage will come alive with hits of the 70s. Be sure to tell them to come with the attire and rhythm to celebrate the 70s. American Queen Jun 12: Nashville (Clarksville) to Louisville Jun 26: Nashville (Clarksville) to Memphis
MISSISSIPPI HOLIDAY MARKETS This Lower Mississippi River cruise offers special Holiday Markets in several ports that will feature local artisans and crafters. Your clients will enjoy a taste of local holiday culinary creations and take in the sounds of the holiday. American Queen Dec 4: Memphis to New Orleans Dec 11: New Orleans to Memphis American Duchess Dec 3: New Orleans to Memphis Dec 10: Memphis to New Orleans Dec 17: Roundtrip New Orleans EXPLORING HAUNTED HISTORY The Lower Mississippi River is known for history and even some of the famous former inhabitants who still explore homes, taverns, grounds and other historic places. Your clients can join us as we learn about the legends and lore that still make history come alive. American Queen Feb 20; Mar 6; Nov 27: New Orleans to Memphis Feb 27: Memphis to New Orleans
AGENTS.AQSC.COM
13
We’re calling all adventurers. All discoverers. All curious thinkers. Lovers of culture, destination and friendship alike. If your clients have been looking to go beyond the surface of destinations and peripheral experiences, they’ve been looking for Victory Cruise Lines. Invite them to come explore the essence of old-world Europe that flows through many major North American hot spots; the Russian history, Norwegian traditions and the Native American cultures of Alaska; the Latin influence and the American history of the Southeast; the ancient civilization of the Mayan ruins of Yucatán. Our ships are specially designed to navigate lakes, narrow waterways, rivers, fjords and coastal peninsulas. And shore excursions provide access to the heart of destinations off the beaten path. Your clients might have visited…explored…tasted these regions before. But now they can listen to their untold stories…visit their hidden places…be re-introduced to the ever-evolving local cultures. Your clients can make Victory Cruise Lines their travel companion, and re-spark their zest for wonder. 14
AGENTS.AQSC.COM
VICTORY I ® AND VICTORY II ™ Classic private staterooms and elegant public spaces make Victory I and Victory II feel like home away from home. Your clients will find comfort and peace of mind with electronic safes and individual climate control in each cabin. It’s easy to unwind in provided robes and slippers, premium mattresses and 100% Egyptian cotton bedding. And they’ll keep up to date – or just entertained– with their in-room flat-screen television.
OCEAN VICTORY ™ Built for exploration in earth’s most fragile places, the all-new Ocean Victory uses the cleanest available fuel, offers unique access to wilderness waters, and provides an unparalleled platform for discovery. Meticulously planned to combine comfort and safety with an imperceptible environmental footprint, Ocean Victory hosts only 200 guests in ample space for confident companionship.
AGENTS.AQSC.COM
15
GROUP RESERVATIONS U.S. & CANADIAN TRAVELERS
16
AGENTS.AQSC.COM
For agents and travelers residing in the United States and Canada, below are the details regarding group policies and how to request group space. For group reservations for travelers outside of the United States and Canada, please email International@aqsc.com. GROUP BASICS • Minimum group size is 10 double-occupancy cabins. • All allotments are virtual, the only way to confirm a cabin is to apply a deposit. • Commission on group reservations start at 10%. • Deposit is due within seven days of adding names to the reservation. • Tour Conductor (TC) credit is 1:12. Comp berth is applicable to the 13th paid passenger. • Maximum of four TCs per group; first and second TCs are applied to group leader’s cruise fare; third and fourth TCs must be taken as commission. • Single supplement varies per voyage. • Port charges are additional, and vary based on cruise itinerary. • Gratuities are additional and can be prepaid, but are not commissionable. • American Queen Steamboat Company and Victory Cruise Lines reserve the right to modify group promotions and pricing at any time without notice.
CANCELLATION/CHANGE POLICIES Days Prior to Departure Per-Person Fees 121 days or more. . . . . . . . . . . . $250-per-person administrative 120-91 days. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25% of gross fare 90-61 days. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50% of gross fare 60-31 days. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75% of gross fare 30-0 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100% of gross fare (commission protected)
CONTACT INFORMATION Office: (888) 907-2636 • Email: groups@aqsc.com Please request group space through our Travel Agent Portal via our website www.agents.aqsc.com.
AGENTS.AQSC.COM
17
STEAMBOAT AND VICTORY ACADEMY American Queen Steamboat Company (AQSC) and Victory Cruise Lines (VCL) are pleased to announce the combined Steamboat and Victory Academy (SAVA). The enhanced travel agent certification training program can be found by visiting MyCruiseAcademy.com or by logging into the travel agent portal. The academy incorporates content from both AQSC and VCL and provides 12 on-demand training modules and integrated quizzes for prospective SAVA certified agents. The modules include: • Introductions to both AQSC and VCL • Reservation logistics • Shore excursions – both included and premium tours • Group reservations • Travel agent portal and support • Informational on each vessel Agents will receive a certificate upon completion, as well as a certified agent logo for use in email signatures and websites. Other benefits for participating agents include access to travel agent reduced rates, exclusive invitations to officially hosted educational FAM trips and access to live webinars throughout the calendar year. Agents who previously completed the Steamboat Academy prior to the launch of the new combined academy on May 1, 2020 are grandfathered into SAVA and still qualify for the exclusive benefits of being an AQSC and VCL travel agent.
“We value the partnerships we have with our travel agents and wanted to offer them something they could truly benefit from. We designed this program to help agents build a solid foundation of knowledge about all aspects of the cruises, while also maximizing time and efficiency. The positive feedback from agents is astounding and it resonates with our record-breaking participation in the academy.” Barbara Davis | Director of Product Training
18
AGENTS.AQSC.COM
AGENTS.AQSC.COM
19
TRAVEL AGENT PORTAL American Queen Steamboat Company and Victory Cruise Lines provide agents with the knowledge to speak confidently about its products and destinations. Be sure to take advantage of marketing support such as customizable promotional flyers and online brochure ordering by visiting our travel agent portal at www.agents.aqsc.com. 20 AGENTS.AQSC.COM
EDUCATION & TRAINING Training and Certification: Enhance your knowledge with a deep dive into American Queen Steamboat Company and Victory Cruise Lines cruise destinations, vessel information and more with our live or on-demand webinars. More information is available on pages 18 and 19. Site Inspections: Request a visit to one of our boats directly and receive a guided tour from a member of our crew. Agent Rates and FAM Trips: Travel agent reduced rates and familiarization trip opportunities are available only to our certified agents. FAM trips are by invitation only and are hosted by a member of our sales team. They include onboard learning opportunities and special events in addition to enjoying the full voyage.
SALES SUPPORT Business Development Managers and Territories: Our BDMs are committed to helping you succeed, and are working hard to make river cruising more profitable for you than ever. View a list of our sales team members, the territories they cover, and their contact information. Reservations: Whether your making a new booking or changing an existing one, our Reservation Sales and Service Agents are here to assist you seven days a week. Group Reservations: American Queen Steamboat Company and Victory Cruise Lines can accommodate groups starting at 10 double-occupancy cabins up to a full boat charter. More information is available on pages 16 and 17. International Reservations: For agents and travelers residing outside of the United States and Canada, you can request a new reservation by completing the online reservation request form or emailing International@aqsc.com.
MARKETING COLLATERAL Brochures: View and download PDFs of our brochures. Sales & Promo Collateral: We are pleased to offer customizable sales collateral. Our materials feature varying levels of active text boxes that you can insert your agency’s call to action and drive business directly back to you. Should you require more custom marketing collateral, please reach out to your Business Development Manager. Printed Materials: Travel agents may order a variety of complementary marketing collateral to support your sales efforts. Select from a variety of AQSC and VCL materials to be shipped directly to your agency or home office. For brochure quantities larger than the distribution center website allows, please contact your Business Development Manager. Digital Assets: Access our online image gallery, and download a variety of assets, including photos of our vessels, public spaces and guests, along with our company logos. Co-Op Marketing: American Queen Steamboat Company and Victory Cruise Lines are committed to helping you grow your business. In addition to the variety of sales and marketing support featured in this agent portal, we can also collaborate on other marketing programs that fit your agency’s needs.
ADDITIONAL RESOURCES Policies and Commission Guest Information Form Travel Protection Future Cruise Credits Shore Excursions Bon Voyage Gift Form AGENTS.AQSC.COM
21
NEST BLOCK PROGRAM Save up to $3,000 per stateroom* on select 2021 and 2022 voyages.
BOOKING INCENTIVES 20% bonus commission $50-per-person onboard credit, combinable with TRAVELSAVERS amenity program 22
AGENTS.AQSC.COM
2021 VOYAGES
2022 VOYAGES
AMERICAN QUEEN®
DATES ITINERARY May 30 New Orleans to Memphis Jun 20 Memphis to Louisville Bourbon – An American Spirit
SAVINGS UP TO† $3,000 $3,000
AMERICAN COUNTESS™ Apr 17; Jun 26 New Orleans to Memphis Oct 30 Memphis to Chattanooga Civil War St. Louis (Alton) to Cincinnati American Culinary Experience St. Louis (Alton) to Memphis American Culinary Experience Roundtrip Minneapolis (Red Wing) Memphis to New Orleans Nashville (Clarksville) to Memphis Country Christmas
$3,000 $3,000
Apr 18 Jun 6 Nov 14
$3,000
AMERICAN DUCHESS™
$3,000 $1,400 $2,000 $3,000
AMERICAN EMPRESS® May 2 Jun 20; Aug 29
$1,000
Montreal, QC, to Chicago, IL Chicago, IL, to Niagara Falls, ON
$3,000 $3,000
Mar 2 Jun 16 Nov 23
$3,000 $3,000
OCEAN VICTORY™ Aug 2 Sep 24
Apr 3 Nov 30
VICTORY I ®
Montreal, QC, to Chicago, IL Toronto, ON, to Chicago, IL Sitka, AK, to Vancouver, BC Vancouver, BC, to Seattle, WA
Memphis to Nashville (Clarksville) American Music Festival Pittsburgh to Louisville New Orleans to Memphis New Orleans to Memphis Cajun Culinary Experience Roundtrip New Orleans Mississippi Holiday Markets
$2,000 $600 $1,000 $3,000 $3,000
AMERICAN EMPRESS®
$1,000
VICTORY II™ Jul 9 Oct 9
Mar 5 Dec 17
Spokane (Clarkston, WA) to Portland (Vancouver, WA) Portland (Vancouver, WA) to Spokane (Clarkston, WA)
VICTORY I ® Jul 27 Sep 12
SAVINGS DATES ITINERARY UP TO† Mar 13 Memphis to New Orleans $3,000 Dec 25 Roundtrip New Orleans $3,000 New Year’s Celebration
AMERICAN COUNTESS™
AMERICAN DUCHESS™ Apr 18 May 9 Jul 18 Sep 5 Dec 12
AMERICAN QUEEN®
Spokane (Clarkston, WA) $2,000 to Portland (Vancouver, WA) Roundtrip Portland (Vancouver, WA) $800 Roundtrip Amelia Island (Fernandina Beach), FL Toronto, ON, to Chicago, IL Roundtrip Amelia Island (Fernandina Beach), FL
$3,000
Roundtrip Cancun (Cozumel), MX Chicago, IL, to Toronto, ON Roundtrip Cancun (Cozumel), MX
$3,000 $600 $3,000
$600 $3,000
VICTORY II™ Jan 20 Jul 2 Dec 16
OCEAN VICTORY™ $3,000 $3,000
May 16 Sep 19 Oct 4
Sitka, AK, to Vancouver, BC Sitka, AK, to Vancouver, BC San Diego, CA, to San José (Puerto Caldera), CR
$1,400 $1,400 $3,000
Savings shown are per stateroom.
†
CALL (888) 802-5867 OR EMAIL CPENNINGTON@AQSC.COM TO BOOK NOW. *Promotion ends December 31, 2021. Not valid on existing bookings. Additional terms and conditions apply. Mention Offer Code TRAVELSAVERS 2021. Voyage dates are subject to change and based on availability. AGENTS.AQSC.COM
23
24 AGENTS.AQSC.COM
SEL L
Five Free C RUI S E
Sell five (5) 2021 cruises with American Queen Steamboat Company or Victory Cruise Lines and receive a complimentary 7-night cruise for two (2) aboard any AQSC paddlewheeler or a 9-night cruise for two (2) aboard one of our VCL ships (excludes Ocean Victory ™). Each includes a pre-cruise hotel night in the embarkation city.
CONTACT YOUR BUSINESS DEVELOPMENT MANAGER TO LEARN MORE. *Valid on new bookings paid in full and traveled in 2021. Offer valid for new bookings made between August 24 and March 31, 2021. Offer only valid for agents of retail (brick and mortar) agencies and Host agency members. All FIT bookings count. All bookings in a group allotment count as 1 booking. Future Cruise Credit bookings are not considered new bookings. Agent may book their free cruise when all qualifying bookings have travelled. Qualifying travel agents can travel in 2021 or 2022 on any AQSC 7-night cruise or Victory I ® or Victory II ™ 9-night cruise (excludes Ocean Victory ) during the months of January, February, March, November or December. Any other travel month is dependent on space available and agents can apply at 45 days prior to sailing. Travel Agent must be the original agent of record for all qualifying bookings. Complimentary stateroom is for a 7-night cruise with AQSC or a 9-night cruise with VCL, based on double occupancy in a category E/IS. Sell more than 5 and get a one cabin category upgrade.
AGENTS.AQSC.COM
25
YOUR CLIENT’S NEXT
IS CLOSER THAN THEY THINK
CALL (888) 749-5280, OR VISIT AGENTS.AQSC.COM FOR MORE INFORMATION
CALL (888) 907-2636, OR VISIT AGENTS.VICTORYCRUISELINES.COM FOR MORE INFORMATION