Part II – Holiday Selling Tips That No Seller Will Share With You! Sell All The More Stuff On Amazon This Holiday Season In my previous post Holiday Selling Tips That No Seller Will Share With You, I discussed on how we can attract more customers to the store during holiday season. In this post we will discuss on how to keep your customers happy this busy season with great customer service, how to handle post order problems and also how to keep your seller account secure.
Keep your customers smiling by great customer service You have a attractive offer for your product listing that makes a potential buyer click on your listing. Good. But then, the buyer checks your feedback and immediately leaves your store. All your hard work is gone for a toss now. As you know, customer feedback is very important for any business, and all the more important for online stores like Amazon where it is transparent for anyone to see. While we can work on getting the feedbacks removed , it is best to follow the rules to avoid feedback at the first place. Therefore, it is critical for sellers to pay close attention to their ratings everyday. . . Amazon does automatically send buyers a feedback request after 30 days . Still, you can use creative ways to attract more positive feedback. For example, you can add a note with shipped products thanking customers for their purchases and requesting a feedback. This simple trick can boost seller feedback ratings. Try to avoid these 7 customer mistakes that can get you a negative feedback. Speedy shipping during busy season is very important for buyers as they purchase for gifts and they want the gifts to show up on time. Offering expedited shipping on your orders shows you care about customer satisfaction. Always try to ship the item as soon as you receive the payment so that you do your best to ensure the product reaches quick. When we print labels for our clients during our day, which is USA night, the products are shipped within 12-24 hours, as we make use of time difference. Most of our feedback says, ‘Fast Shipping’, ‘reached earlier than expected, and so on.’ www. obvainc.com
Take care of your customers all through – post order customer service There is a higher probability of lost rate during holiday season due to large amount of volume the shipping companies get. In order to avoid any negative or neutral feedback after shipping the item make sure that you follow certain rules so that you keep your customers happy and make them your long term buyer.
a) CancellationsIf a buyer has made a mistake with an order and wants to fix it by cancelling then you can cancel the order at your end and refund to the customer and make sure that the order is not shipped again which will cause unnecessary feedback. If the order is already shipped then ask the customer to send back the item and you can inform the customer that you will refund once you receive the item. This will make the buyer think that you are reasonable and are trying to help him and this will make him a happy customer.
b) Product not receivedAs I mentioned earlier the lost rate during holiday season is high. And if a customer sends you an email that he has not received it give them full detail of shipment and also try to track the item at your end. If the item is not received by the buyer in the stipulated time then send a replacement or refund depending upon the customer’s choice. There are cases when the tracking shows delivered but the customer did not receive the item. In those cases try to make communicate to the buyer in a polite way look for the item and if still not received you can send a replacement to keep him/her as a repeat customer. In case of returning the item make sure to write your own return www. obvainc.com
policy. Read these “5 tips on how to write return policy” to make sure that you write effective and transparent policy. The point is don’t keep the buyer in dark .
c) Item reached damaged – It helps to have a clearly defined return policy which states under which cases, you will offer full refund, or part refund and which cases won’t be covered for refund. When your customer gets back to you for a return request, try to be reasonable. While answering customer emails, we try to put ourselves in customers’ shoes so that we can offer a best possible solution.
Keeping your seller account secure During this holiday season there is will be higher volume which can make any account disrupt. Many internet software spammy mails and phishes can disrupt your computer or seller account. You need to avoid these in order to keep your account secure. Start updating your software which you use for security on a regular basis. Since internet hackers can get your password and other security questions keep your malware scanning programs on your computer up to date. You can also restrict your internet usage to only those sites you know and trust so that any unknown person or kids cannot use your computer. Update whatever software or operating system you are using and also download their security patches. Be careful in opening email which do not end with “@amazon.com”. And also make sure go directly to the Amazon.com website to make any changes to your seller account. You do not want to be stuck with a fraud and loose money when your goal is to make more money on Amazon. You can also read this post on “Few Safest Payment Options In eBay” I hope my previous post and this one would have given you some ideas on how to sell stuff on Amazon in coming holiday season. I would really appreciate if you comment and grab our RSS feed. You can also like our Facebook fan page and follow us on Twitter. “We do not work for your competitors”
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