Voyager's World November 2014 by Editor

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It’s more than just a city. It’s intriguing Abu Dhabi.

SHEIKH ZAYED GRAND MOSQUE

EMIRATES PALACE

TripAdvisor has named our iconic mosque ‘one of We’re home to some of the the world’s most talked about world’s most luxurious hotels. attractions.’ Have you visited yet?

EXPLORE OUR WATERS

Explore our clear, A desert experience warm Arabian Gulf waters and like no other awaits at this discover exciting watersports, one-of-a-kind village where marine life and tranquil seas the past is recreated for the home to schools of beautiful present. dolphins.

GOLF IN ABU DHABI

ABU DHABI FALCON HOSPITAL

OPEN-TOP BUS TOUR

With a diverse golf offering you can play a different course every day of the week.

Learn more about the UAE’s national bird and try your hand at the traditional sport of falconry at this state-of-the-art facility.

All aboard for a tour of our ancient and modern marvels – with commentary in eight languages!

Explore a city built on tradition and inspired by innovation. Where you can lose yourself in age-old hospitality and marvel at the wonder that is Abu Dhabi. Abu Dhabi. Travellers welcome.

Discover more. visitabudhabi.ae

ARABIAN NIGHTS VILLAGE

FERRARI WORLD ABU DHABI

Feel the 240kph adrenaline rush of the world’s fastest roller coaster.

ABU DHABI BEACHES

YAS WATERWORLD

Enjoy the Blue-flagged beaches of our waterfront capital.

Futuristic waterpark with 43 rides and attractions. Splash into fun with the world’s largest tornado waterslide and the 3 metre waves of Bubbles Barrel.

From The Desk

MOBILE MATTERS.... Wearable technology is the newest muse on the technology front. On the one hand, the entry of new apps and websites seem to have become an everyday business. But the scope and incidence of usage of these implements have widened. Mobile technology is unquestionably the thing to look forward to and embrace on the travel trade front. The Ministry of Tourism, Government of India, launched an app last month and the recently concluded WTM London 2014 had ‘Wearable Technology’ as one of its key topics. Innovations like Google Glass and Smartwatches will surely be looked up to for its holiday planning competence. In this time and age, travel agents and other related industry stakeholders cannot afford to ignore the application of mobile phone technology to help customers in the booking process. This month, we have featured mobile technology in travel on the cover and have also inquired experts, veterans and leading persons from across the industry on how they anticipate the future trends and business plans for the forthcoming year. Happy Reading… Warm Regards

PRIYAMVADHA BALARAM

priyamvadha@voyagersworld.in

eDIT ORIA

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Industry Buzz

Editorial & Advertising office

Industry

Agents’ insights

14 Cover Story

Published By Surinder Hakhu sanjay@voyagersworld.in & Rohit Hangal rohit@voyagersworld.in

Mobile phone technology in travel industry

India Outbound

Hospitality

Property reviews and interviews with hoteliers

Top Appointments

Destinations strategize for year-end promotions

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Industry Buzz

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IHG's Green Engage to roll out from 2015

AI signs code-share pact with Air Astana JSC

Air India (AI) signed a free flow code-share agreement with Air Astana JSC, flag carrier of the Republic of Kazakhstan. AI would code share as marketing carrier on flights operated daily by Air As tana (KC) on Delhi-Almaty vv sector. Rohit Nandan, Chairman & MD, Air India Ltd and Richard Ledger, VP - Sales Worldwide, Air Astana JSC signed the agreement.

nterContinental Hotels Group (IHG) will roll out its IHG Green Engage™ programme across the company’s global estate of over 4,700 hotels from 1 January, 2015. IHG Green Engage is an online environmental sustainability tool, which gives hotels the ability to track how much energy, carbon and water they are using and to see how much they are spending and saving.

Travelport to distribute AirAsia India flights Travelport signed a distribution agreement with AirAsia India that would see the carrier distribute all of its fares and ancillary services through the former’s travel commerce platform. The agreement means through Travelport’s aggregated shopping technology, agents can shop, compare and book AirAsia India flights and popular extras along those offered by traditional carriers in the same booking workflow.

Mumbai service marks flydubai's 25th weekly flight to India flydubai started its service to Mumbai in October. with five flights a week between Dubai and Mumbai. FZ445 departs from Dubai at 2240 hrs local time, landing in Mumbai at 0300 hrs local time. FZ446 departs from Mumbai at 0400 hrs, arriving in Dubai at 0600 hrs local time. By March 2015, it aims to operate 29 weekly flights to India.

California welcomes 240,000 Indians in 2013 Accounting for 28% market share of Indian visitors to the USA, 240,000 Indians visited California in 2013 – an increase of 26% over 2012.Indian visitor arrivals are estimated to grow by another 14% in 2014 with 339,000 projected arrivals by 2017. Indian visitors’ average length of stay in California is 21 days.

NZ woos India's Business Events visitors A n agreement was signed to encourage Indians to come to New Zealand for international business events and capitalise on substantial growth in conference facilities in Auckland, Christchurch and Queenstown. Under the Tourism Industry Partnership between Immigration New Zealand (INZ), Tourism New Zealand (TNZ) and six key travel agents, business events visitors will benefit from faster processing times and reduced paperwork.

Voyager’s World > November 2014

Bhutan to host PATA AT&RTCM in 2015 Pacific Asia Travel Association (PATA) will organise the PATA Adventure Travel and Responsible Tourism Conference and Mart 2015 (AT&RTCM 2015) in Thimphu, Bhutan on 4-6 February, 2015. The event, under the theme, ‘Explore Beyond Tourism – Celebrate Happiness’, will bring together tourism professionals involved in adventure travel and responsible tourism to discuss creating new opportunities for promoting environmental protection and social sustainability within the industry. Public and private sectors will address issues facing adventure travel, responsible and sustainable tourism.

Industry Buzz

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Chhattisgarh marks 15th Foundation Day on 1 Nov Chhattisgarh celebrated its 15th Foundation Day on November 1, 2014. A three day event from 01-03 November 2014 marked a commemoration of Chhattisgarh’s inception with the ‘Chhattisgarh Rajyotsava – 2014’ at Naya Raipur. ‘Parab Chhattisgarh’ was the Cultural theme of the event which showcased varied traditional and cultural heritage of the state across three days. The event will brought together many flavours of the state onto a common platform inviting visitors from across the globe. There was a cultural razzmatazz by artists from Manipur, Maharashtra, Andhra, Haryana, West Bengal, Delhi and various other states.

JW Marriott opens resort in Mussoorie JW MARRIOTT Mussoorie Walnut Grove Resort & Spa opened in Mussoorie, at the foothills of the Garhwal Himalayan ranges, making it the brand’s first resort in India. The property is built amidst mountains and walnut plantations and has 115 guestrooms with private balconies and 4,200 sq ft meeting space.

Skyscanner, Lonely Planet launch digital campaign The ‘India Unexplored’ consumer campaign appeals to travel enthusiasts to share their discovery of lesser known destinations in the country. it invites anyone with an interesting story to tell, share offbeat travel experiences and take home exciting prizes that include sponsored holidays to offbeat destinations and interesting travel merchandise.

VISIT FLORIDA opens 'Sunshine Contest' for Indian travel agents The contest, which opened on 1 November 2014, has been drawing the attention of agents and operators. In order to enter the contest, participants need to i) Like the VISIT FLORIDA India Facebook page; ii) Complete VISIT FLORIDA Specialist programme and Orlando Training programme within the contest period; iii) Design a creative 10-day itinerary in Florida on a power point presentation. Two lucky winners can be a part of the VISIT FLORIDA Fam trip to Fort Lauderdale, Tampa Bay and Orlando from 14 to 23 January, 2015.

Kerala splashes 'green' over Mumbai Metro

Celebrity offers river-ocean itineraries

Kerala Tourism entered into a branding agreement with Mumbai Metro network through the ‘Kerala Green Express’ on Versova-Ghatkopar corridor from November 3. The branding will continue for the next three months wherein all the four coaches of the train will have images showing Kerala’s beautiful landscapes and greenery on the outside and inside. The branding in green colour has wall panels and wall strips carrying messages as ‘One of the 10 Paradises of the World’.

Celebrity Cruises introduced European river-and-ocean cruise vacation packages; The 11 new river-and-ocean cruise packages offer guests the opportunity to explore Europe by way of the rivers Danube, Rhine, Rhône and Seine – and then by sea on board a Celebrity cruise around the Mediterranean, Scandinavia, Russia, Turkey, etc.

Voyager’s World > November 2014

Bangalore Railway Station gets Wi-Fi facility Bangalore City Railway station is the first station in the country to have Wi-Fi facility for passengers. Wi-Fi will be available to passengers on their mobiles free of charge for 30 minutes. For usage beyond 30 minutes, the user may purchase scratch cards at the Wi-fi help desk.

Industry Insights

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agents organize inventories to meet last minute bookings Travel agents, online travel agents and members of TAAI share their views on the year that was and what to expect in the near future. PRIYAMVADHA BALARAM

HARMANDEEP SINGH ANAND, TAAI: The objective of the white paper is to streamline the travel industry. Registration of agents makes it easier to reduce the prevalence of touts and nonprofessional agents who charge lower rates and end up delivering poor quality of services.”

s the world is undergoing dynamic changes by the minute across all arenas, new apps, new mobile technology, new hotels, new destinations and evolving holidaying patterns keep the travel industry fraternity on their toes to cope with the competition and prepare themselves for the forthcoming year. Year-end plans Saket Newaskar, Co-founder, TripHobo said that the year had been very good for them. TripHobo had seen steady increase in traffic over this one year. “For this festive year we are bringing some great offers from TripHobo. Users can now plan trips on TripHobo and can book them with major OTAs. They will be getting special discounts for the same,” says Saket. Om Prakash, Director, In ORBIT Tours Pvt. Ltd also admits that 2014 has been good and In ORBIT Tours has ambitious plans for the year-end festive season. “We are well placed with bookings for various destinations for the year-end holidays. However most of the Indian travellers finalize their travel plan very late and this makes our task difficult but challenging.” “The flights are sold at competitive prices if booked in advance, but the

Voyager’s World > November 2014

late comers have to pay at much higher price. The same applies to hotels. Nearer to the festive holidays the hotels also jack up their prices and again the travellers have to pay at higher rates,” says Om. Neelu Singh, COO, Ezeego1.com, says: “The end of winter is a peak travel season and one of the busiest periods for us. Ezeego1.com has specially designed itineraries for all types of travellers, be it family, honeymooners, adventurers or anything else. Most of the tourists like to plan their holiday around Christmas and New Year celebrations. This is also a good time for families to plan a winter getaway during their children’s school holidays.” Ezeego1.com has special year-end holiday packages for popular destinations such as Goa, Andaman, Mahabaleshwar, Nainital, Dubai, Singapore, Bangkok, etc. It also has packages for offbeat destinations such as Ganpatipule, Leh-Ladakh, Sri Lanka, Vietnam, Cambodia and more. Last minute rush in bookings Saket says: “We are very well prepared. We bring a big inventory of 400000 hotels from our affiliate partners and hence availability has never

LOKESH BETTAIAH, TAAI: “On the Karnataka front, a recent meeting of the Federation of Association in Indian Tourism & Hospitality (FAITH) in Karnataka discussed certain action points and ideas to promote tourism in the state.”

been a big problem.” In ORBIT Tours is trying to educate its clients to decide much earlier and to freeze their travel plans as most of the Americans and Europeans do. Keeping in view of its past experience, it tries to keep some surplus inventory of popular destinations to offer to last minute customers. Ezeego1 has procured sufficient inventories for flights and hotels to ensure that our customers get what they are looking for without having to compromise. “We have a robust technology which can seamlessly handle any unprecedented spike in online bookings. We understand that a customer query can emerge at any time and hence have a 24X7 contact centre to cater to queries at all given times, in conjunction with the online model,” Neelu stated. New holiday booking trends OTAs can look forward to in 2015 Saket says that there is a growing trend of travellers opting for offbeat locations like India and popular foreign locations. People are travelling to countries like Singapore, France, Spain, Switzerland, Greece and Italy. In India, Kerala, Goa and Himachal Pradesh top the chart. Places like Rajasthan, Maharashtra, Madhya

Pradesh, Karnataka and Gujarat are also seeing an increasing demand. Om Prakash stated that it was heartening to note that the Indian travellers were selecting a cross section of destinations, a trend that has attracted the tourism boards of the world to promote their destinations for Indian travellers. In ORBIT is planning new itineraries and including new countries to offer to Indian travellers. Some of the new destinations are Russia, Scandinavia, Greece, Turkey, Monaco, Ireland, Cambodia, Vietnam, Korea and Indonesia. Over and above these, the usual countries will continue in the offer such as Europe, UK, Far Eastern countries, Japan, Hong Kong, China. “The traffic to USA continues with tourists visiting relatives and businessmen,” Om added. Neelu Singh, COO, Ezeego1.com expects M-commerce and apps to be the next big thing as mobile and internet penetration increase. Ezeego1. com has observed We have also noticed a trend of people planning their holiday in advance, first, to avoid last minute disappointment and second, because they have realized that they can save almost 30% on their overall holiday cost, if they make the most of airline and hotel flash sales.

Industry Insights

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OM PRAKASH, INORBIT TOURS PVT. LTD. “Agents and tour operators must earn from their services such as hotels, transportation, sight-seeing for FITs and from complete packages for groups. They must accept new challenges that are changing the face of travel trade and Indians are no exception.”

SAKET NEWASKAR, TRIPHOBO “There is a growing trend of travellers opting for offbeat locations in India and abroad. Singapore, France, Spain, Switzerland, Greece and Italy and in India, Kerala, Goa and Himachal Pradesh top the chart. Places like Rajasthan, Maharashtra, Madhya Pradesh, Karnataka and Gujarat are also seeing an increasing demand.”

NEELU SINGH, EZEEGO1.COM “M-commerce and apps will be the next big thing as mobile and internet penetration increase. People have started planning their holiday in advance to avoid last minute disappointment and to save almost 30% on their overall holiday cost, if they make the most of airline and hotel flash sales.”

How can agents and operators better prepare for an unpredictable market? Om is of the opinion that agents and operators in India have to move from their old thinking due to unpredictable market economy and commission issues. “The airlines’ commission has almost finished. So, the agents and tour operators must earn from their services such as hotels, transportation, sightseeing for FITs and from complete packages for groups. Agents and operators must accept the new challenges which are changing the face of travel trade and industry worldwide and Indians are no exception,” he says. The only silver line is that India being a country of one - three billion, large numbers of the new generation will keep on travelling and hence the buyers for travel services will always be available and in demand. Over and above, the travel agents and operators must explore new areas and subjects such as sports travel, pilgrimage, medical and MICE subjects. On the association front, the Travel Agents Association of India (TAAI) is

Voyager’s World > November 2014

betting big on the Joint Bank Guarantee Scheme which was globally accepted at the Passenger Agency Conference (PAConf) that was held in San Diego, California from 16 – 17 October, 2014. Harmandeep Singh Anand, Hon. Secretary General, TAAI further stated that the objective of the white paper was to have the industry streamlined. “There are a lot of touts and non-professional agents. Once the government reorganizes the industry and makes registration of agents a mandate, the incidence of people getting duped will be lesser. A lot of agents are cropping up every now and then and they do not even know the business as they should. At the end of the day clients get services at lower rates by these agents but they feel that their expectations are not met.” Harmandeep also informed that the association had submitted a postbudget presentation to the Finance Ministry in the last interim budget last month. Acknowledging their satisfaction that TAAI’s representation on CENVAT credit of service tax

paid by tour operators and cab operators was accepted, he said that they were confident of more such welcoming moves by the government in the near future. TAAI has been extending a lot of benefits to its members of late; for instance, TAAI has tied up with a number of hotels and tourist attractions like Adlabs Imagica wherein members can use the facility at high discounts.

new minister of tourism to follow up on the white paper on travel agents in India that was submitted last month. “On the Karnataka front, we had a Federation of Association in Indian Tourism & Hospitality (FAITH) meeting in Karnataka recently wherein we put forth certain action points, had two round table meetings and discussed matters to promote tourism in the state.”

Lokesh Bettaiah, CEO of Triway Travels and Member, Managing Committee of TAAI said: “The Agency Programme Joint Council (APJC) India had unanimously sent a proposal to the PA Conference which was approved as an exception for India, after going through the presentation by TAAI and TAFI at the conference. Now the legal department of IATA is working on the draft of the scheme to review its legal features, modalities and terms and conditions. This would be presented to APJC India for endorsement before its implementation.”

TAAI is set to have its next convention early next year and the venue would be decided at their managing committee meeting on 1 December, 2014. Jaipur, Delhi, Morocco and Malaysia are some of the contenders for the convention.

With new people having joined the board in the tourism ministry, Lokesh said that the office bearers of TAAI had sought an appointment with the

On the whole, it may be construed that the attentive traveller would be quicker to make booking decisions and be watchful to identify best deals by airlines, OTAs and hotels, so also try to reserve custom-made holiday packages that would rather not have him pack too many things into the itinerary. Booking agents and hotels can suitably follow booking patterns and studies regularly so they can fulfill booking queries for the most part.

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technology: living the ‘go mobile travel - ready’ world Studies indicate that 30 million people search for travel data through mobile phones while 44% plan trips with one. How quickly is the travel industry embracing itself to this form of booking? PRIYAMVADHA BALARAM

rom the past few years, mobile phones, particularly smartphones, have found a way into travellers’ booking tools and have become an integral part of their travel paraphernalia, packed in even before the tickets and passports. Today, smartphones have rendered people more mobile. Whether it is a travel app, a hotel, DMC, travel agent or an online travel agent, mobile phone bookings are claiming the lion’s share in bookings as well as in phone time in browsing before making a travel purchase decision. Understandably travel industry stakeholders are now exploiting the segment to the fullest to tap business. In fact, a web page design for a travel company calls for designing a responsive mobile version simultaneously. Enough and more has been talked about India’s emerging market status and the rapid proliferation of the internet and mobile phones across the country. According to a report by the Internet and Mobile Association of India, the country has recorded 205 million internet users, a figure that is rapidly catching pace with USA

Voyager’s World > November 2014

which had 207 million internet users this year.

hotel stay on a tablet and 51% did the same via a smartphone.

From the age group of 25-55 years, today’s travellers are receptive to learning how to use mobile phones for their bookings, merely for the merits of convenience and speed. We now rely more on maps, GPRS, review sites, apps and recommendations to find our way out in a place.

Early this year, IMImobile had partnered with O2 to help enrich the latter’s ‘Up at The O2’ experience. ‘Up at The O2’ gives visitors the chance to climb a 52 meter high walkway to gain a spectacular 360˚ view of London and its landmarks such as the Olympic Park, Thames Barrier, the Shard, Historic Royal Greenwich and Canary Wharf, etc.

Business travellers, especially, are keen users of the smartphone whether travelling on work or on a holiday. For most of them, having the mobile phones with them is a way of being in touch with their family and friends spanning boundaries and also a faster way to flaunt their trip photographs and comments on social media. Mobiles are used during holidays for uploading visuals and quickly seeking recommended places to visit from friends. Apart from this, a recent study by Expedia reveals that 30 million people search for travel data through their mobile phones every month. 44% plan their trip with a mobile phone or tablet, 61% purchased air travel or a

The app offers value to both climbers and those just wanting to gain more information about ‘Up at The O2’ such as who is eligible to participate in the climb, how to book tickets, opening times, advice on preparation and landmarks to look out for when standing at the top of The O2. In addition, IMImobile developed an augmented reality feature for the app, which provides an interactive layer to the app experience. When it comes to the next step in travel, i.e.; booking the tickets and boarding the plane, for instance, there are new technologies like Cloud that can tremendously improve the

networks and a number of new mobile devices have made moving to Cloud practicable. As per findings by air travel technology specialist, today just two percent of airline sales are bought on a mobile device. Although SITA predicts a five percent increase by next year, other sources believe mobile could count for as much as 50% of online bookings by 2017. The findings have also indicated that social media would prove a major sales medium for about 13% of airlines and airports. 50% of airlines currently provide mobile check-ins and 90% are working on a check-in app to be ready by 2015. Apple’s Passbook and nearfield communication (NFC) make it possible for fliers’ boarding passes to appear when they near the gate. Boarding, flight transfers, and baggage are some of the hindrances for creating a self-service check-in. Yet, many airports, of late, are initiating this system. In India, the Indira Gandhi Interna-

Cover Story

15>> tional Airport in New Delhi will work closely with Rockwell Collins to develop cutting-edge solutions to facilitate passenger processing and reduce congestion, such as deploying mobile and portable check-in devices throughout the airport.

them. At the time of check-out, guests receive a push notification alerting them that mobile checkout is available. Upon completion, guests can provide an email address to have their bill sent, allowing them to avoid the front desk.

A few months ago, Etihad Airways had introduced mobile boarding passes on select routes for guests using its mobile online check-in facility. It offers increased check-in options, cuts the use of paper, eliminates the risk of losing the boarding pass and also allows storing of multiple boarding passes on one mobile device. The new mobile boarding passes will have the same information as traditional passes including guest name, seat number, flight number, gate number and a barcode which will be scanned by an electronic reader at the departure gate.

With quickness being the buzzword and time equalling money, agents are not very far from steadily modifying their services and products the mobile way as much as they are active on social media. They are realizing

the need for travel agents and tour operators must be fast and capable in being proactive and responding to customer queries through mobiles. Though the threat of OTAs and OBTs eclipsing agents looms large, the presence and relevance of the travel agents cannot be ruled out.

The key to staying in the race lies in integrating travel company websites with smartphones to assist clients in settling bookings. Expediaâ&#x20AC;&#x2122;s findings found that more than 65% of those who reserve hotel rooms last minute (within 24 hours of check-in) used mobile devices for booking.

In a developing economy as India, agents are familiarizing themselves well with technology and this has come in handy in areas like car rentals of late.

Going forward, mobile booking seems to be the next thing to stay at least for the next few years before mankind finds itself with something else like a smartwatch or a chip or anything that

With this, passengers can receive their mobile boarding passes directly on their smartphone, saved using the Passbook feature on iOS operated devices, or saved and sent to an email address, thus allowing maximum flexibility.

We give our travel agents `300 for every duplicate hotel they find in our system. How about your supplier?

While airports and carriers revolutionize their selling, they must also equally focus on creating alerts on flight timings, information on delays or cancellation for passengers. Most of the travellers regularly turn on their smartphones to get updates on their flight status. By 2015, the SITA study suggests, 90% of airlines and airports claim to be fully equipped and developed to hand in flight tracking and airport terminal maps for their customers.

Even the best of hotel distribution systems of today can't do away with the menace of dealing with duplicate hotels. In fact, some systems take pride in counting their 'large' inventory.

Hotels and agents perspectives Today, with the help of mobiles, a guest staying at a hotel can just book a spa session for the next day. The hotel staff are now prepared with guest history records to keep track of oneâ&#x20AC;&#x2122;s preferences, requests and demands and mobiles also help in getting quicker feedback from guests.

We spent over 6,500 man-hours in building a system void of duplicate hotels. Well, we don't claim to be 100% right in all destinations but we do credit our travel agent's account with `300 for every duplicate hotel that they spot.

14 055/quiksel.com

Marriott Hotels recently introduced mobile check-in and checkout to its guests wherein Marriott Rewards members receive a push notification on their iPhones or Android devices after 4 pm a day prior to their arrival alerting them to check-in, following which they get a notification when their room is ready. As the payment information is stored within members profiles, guests have to go to the express mobile check-in desk where a pre-programmed key card will await

At roomsXML, it's a different story though. Out here, we value quality over quantity. When we say we have 77,478* hotels, we mean 77,478 hotels. No less, no more.

roomsXML - travel agents count on it. *3-star & above; as on 15 Oct 2014

Register on roomsXML.com. It's FREE! Email: sales@roomsxml.com | Phone: +91 20 6500 4942 Voyager World-Mag: W: 17 x H: 25 cm

www.voyagersworld.in

Cover Story

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55% Indians use phones for bookings is a figment of imagination. Expedia’s recent mobile survey highlighted the maturation of the Indian traveller who is fast moving up the ladder of travel apps and is no longer hooked with conventional modes of bookings. The study was conducted online on behalf of Expedia by Northstar 25 August to 17 September 17, 2014 across North America, Europe, South America and Asia Pacific using the Kantar-owned GMI (Global Market Insite) and Lightspeed Research amalgamated group of panels. Vikram Malhi, MD, Asia, Expedia said: “95% Indian respondents feel that their smartphone is very or of critical importance to their daily life. Further Indians lead in app booking and data roaming plans globally. In fact, 75% of Indians who have used their smartphone or tablet to book a hotel have booked a hotel stay using a mobile app (the highest of any country) and 68% of Indians say they purchase an international data or roaming plan for their mobile devices while traveling away from their home network. With the rise of the smartphones, desktop is becoming an obsolete instrument, with only 28% using it for travel booking, second lowest globally,” he added. The findings of the survey stated that India had the highest number of Smartwatch owners globally, with 18% of them owning/using the device. India also has the second highest number of Google Glass owners (6%) after South Korea (8%). 86% of Indians have and use a smartphone. 88% of Indians who have at least one mobile device always travel with their smartphone on leisure trips and 38% travel with a tablet. Indians use their mobile devices more frequently when travelling than when at home. Only 35% Indians say they use their mobile device most frequently when at home vs. 80% of Canadians. Our country has the highest number of travellers that frequently use their mobile devices for maps or navigation when travelling (61%). 31% of them use the mobile devices for travel assistance, translation, currency conversion, travel guides. 16% of Indians are most likely to use their mobile devices for dining related purposes (reservations, reviews, recommendations) when travelling

Voyager’s World > November 2014

(16%), surpassed only by Mexicans (19%) and Italians (19%). India has the highest number of travellers using their mobile devices to access last minute travel booking apps (15%). 79% of Indians use laptops to make travel bookings, which is second only to Norway (81%). 55% of Indians use their smartphone to make travel bookings, again second only to Thailand (56%). 27% have made bookings through a tablet which makes India’s number second highest after Thailand (28%). Only 28% use a desktop for making travel booking. When asked what they have done on a smartphone for business purposes, categories that Indians surpass all other countries are i) Receiving flight alerts – 47%; ii) documenting /capturing travel expenses -40%; iii) booking a hotel – 36%; iv) shopping for ground transportation- 34%; v) Booking ground transportation – 31%; vi) Checking into a hotel – 29% Leisure travellers As for using a smartphone for leisure travel, India was highest globally for i) Receiving flight alerts – 45%; ii) Booking a hotel - 43%; iii) Checking in for a flight - 37% and booking ground transportation - 33%. When travelling for pleasure, Indians are more likely than travellers from other countries to use their tablets to book hotels (45%), shop for ground transportation (30%) and document / capture travel expenses (30%). 75% of Indians who have used their smartphone or tablet to book a hotel have booked a hotel stay using a mobile app (the highest of any country). Expectations 62% of them said that Wi-Fi availability or pricing (e.g., free Wi-Fi vs. not having to pay for Wi-Fi) impacted their purchase decisions when searching for and booking flights or hotels. 86% always booked their hotel before they arrived at their destination whereas 49% plan their activities ahead. Among those who do not book hotels in advance, 47% book their hotel using a mobile app (highest of any country). 30% use the local travel agent/tourism office to book. 34% of business travellers say a dedicated mobile app with special digital features or offers is very important.

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Flight Talk

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Skyscanner: 70% of Asian airports offer unlimited, free Wi-Fi VW BUREAU

ith holiday season around the corner, Skyscanner launched its new Wi-Fi study, listing the most internet friendly airports around the world. Free airport Wi-Fi is nearly a given across Asia, but for Indians travelling to Europe, the picture is different. The study revealed that less than half of Europe’s biggest airports offered free Wi-Fi on an unlimited basis, while most major airports of India provide access to free Wi-Fi, adding to the convenience of the travellers. For those flying to/through Europe, Skyscanner’s Airport Wi-Fi guide highlights the amount of time that major airports provide free Wi-Fi access for travellers and the associated costs thereafter.

Paris. Paris’ main airports and Birmingham airport offer free unlimited Wi-Fi but London’s largest airports provide far less time for free. 71% of travellers felt free Wi-Fi was important or extremely important and most commonly use free Wi-Fi for social media (10%), check emails (22%) or to simply pass the time (30%) as they waited for their flight.

Skyscanner India’s Senior Marketing Manager, Kavitha Gnanamurthy said: “One to two hours early check-in for flights offers the passengers a perfect opportunity to get online. When passengers have the temptation to update their Facebook status, send out an important report, and even pay those last-minute bills, it can be very frustrating for those who want to use the internet to find they are being

Nearly 70% of important Asian airports offer free, unlimited Wi-Fi to passengers, namely Mumbai, Ahmedabad, Tokyo, Singapore and Hong Kong among others, a service Asian travellers can take nearly for granted as all main airports in Japan, Korea, Singapore, Taiwan and Hong Kong offer it.

However, for those travelling to Europe, only 48% of the airports in the study offer unlimited Wi-Fi access, the best being Russia and Italy where all major airports offer the service. Berlin Tegel and Istanbul Sabiha Gokcen offer no free Wi-Fi at all and even Heathrow only allows travellers 45 minutes free connection before charging £3 per hour. Indians’ most popular destinations in Europe are London, Birmingham and

Voyager’s World > November 2014

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With the boom in the aviation industry, the major airports of India have been developed with Wi-Fi services and other facilities resulting in convenience and easy access to the internet for millions of passengers travelling every day. Apart from Mumbai and Ahmedabad airports that offer free, unlimited and uninterrupted WiFi facility to passengers, the Kolkata airport provides access to free Wi-Fi service for 30 minute sessions. New Delhi IGI Airport offers free Wi-Fi for 45 minutes at Rs. 99 for the following hour. Ranked as the world’s best airport handling 5-15 million passengers per annum, Rajiv Gandhi International Airport of Hyderabad offers 30 minutes free internet access.

Fe bru ar y

2015

charged. This guide will help people know what to expect at each airport they are travelling through, but will also encourage more airports to offer a more generous Wi-Fi allowance. With a push for airport infrastructure development in India, the guide also reveals that most of the Indian airports provide free Wi-Fi or with minimal charges as compared to those of Europe.”

India Outbound

20>>

destinations strategize for year-end promotions Indian outbound market to emerge as a fast growing market with good numbers in 2015

IRENE SUSAN EAPEN

Sanjeet, Tourism Attache, Philippines Tourism Marketing Office- India The Philippines records a double-digit growth of 50% in Indian visitor arrivals in August 2014.The Indian market is one of the important contributors of international visitors.

he National Tourism Organizations (NTOs) have witnessed a positive growth from the Indian Market and are showcasing new products. The Indian outbound market will continue to grow as people love to explore unique destinations. Indians are now becoming discerning travelers looking for new destinations and relishing experiences. The mindset of Indian travelers has evolved over the years as they now desire to explore and enjoy new and unique experiences. The national tourism organizations are optimistic of the growth from the Indian market by the year end and are expecting good numbers in 2015.

Voyager’s World > November 2014

Expected growth 2014 Christine Mukharji, Market Manager, Austrian National Tourist Office states that the year 2014 has witnessed a positive growth for Austria and are looking forward for a healthy increase in numbers on an average of 10-15%. Byugnsun Lee,Director, Korea Tourism Organization, says that “In the year 2013, more than 123,000 Indians visited South Korea and are expecting more than 20% growth this year,” Steven Rice, Chief Executive Officer, RAK TDA explains that Ras Al Khaimah (RAK) has ended the third quarter of 2014 with more than 1,470,000 guest nights in the destination. The

hotel room revenue increased in the third quarter of 2014 by 47% compared to last year. We are expecting 45% percent growth in guest nights compared to the last year by year end 2014. Stefan Ionkov, Head of Commercial & Economic Office of Bulgaria, India said, In 2013, Turkish Airlines registered a 62% growth in Indian arrivals to Bulgaria and the figures have continued growing in 2014. Reem Khokhar, Regional Manager – Asia Pacific, VisitEngland says that VisitEngland had a 10 percent increase in visitors in 2013 and we hope that this robust growth will continue in 2014. In the opinion of Sanjeet, Tourism Atta-

che, Philippines Tourism Marketing Office- India, Philippines have recorded a double-digit growth of almost 50% in Indian visitor arrivals in August 2014 over the same month last year. The Indian market has continued to be one of the important contributors of international visitors to the Philippines. Manoharan, Director, Tourism Malaysia states that India has always been an important market for Tourism Malaysia. In 2013, we have witnessed a total of 650,989 Indian travellers visited Malaysia, maintaining its position as the sixth top tourist generating market to the country. This year we are expecting close to 7, 80,000 tourists from India. So far the num-

India Outbound

21>>

Byugnsun Lee, Director, Korea Tourism Organization The Jeju Island is the perfect honeymoon destination for honeymooners and couples for exotic destinations. Indians visited South Korea more than 123,000 in 2013 and expect more than 20% growth this year. bers have been promising from the Indian market. Until July we have had 4.45 lakh Indian visitors which is a 13% increase compared to same period last year. The Malaysia Year End Sale (MYES) from mid November till first week of January 2015, is popular among Indians and we expect good footfalls this year too. Madhvi, General Manager-Media, Canadian Tourism Commission-India, says that Canada has been one of the most preferred destinations for Indian travelers for 2014. There has been an increase of 20.6% in Indian visitors to Canada till Aug in comparison to last year. Lubaina Sheerazi, Head Blue Square Consultants, Seychelles Tour-

ist Office, India states that Seychelles is still a new destination for Indians, we have seen a steady growth in the number of tourists visiting the islands from India and are now more inclined to experiential travel. Seychelles is well equipped to cater to the Indian travelers for unique experiences like self-drive, diving, island-hopping, ecotourism and wellness. Year end Promotions Christine explains that Austria is focusing on the Christmas markets, honeymooners and small ski groups for the year end. We are also already gearing up for the summer season with workshop series slated for the beginning of

February. 2015 will also have promotion in Salzburg as Sound of Music is completing 50 years. “The Zell am See-Kaprun, Oetztal and St. Anton is the new regions promoted. The Zell am See-Kaprun is one of the most multifaceted year-round holiday destinations right in the heart of Austria. The Oetztal offers scenic beauty and snow conditions where one can indulge in winter activities like skiing in stunning alpine terrain, hiking through the glittering winter wonderland and relaxing at the unique AquaDome thermal spa in Längenfeld. The St. Anton am Arlberg is a resort for one to do activities like walking, climbing or mountain-biking, tennis, squash or

golf, horse-riding, rafting or paragliding,” she says. “The Swarovski Kristallwelten or Swarovski Crystal Worlds is one of Austria’s attractions undergoing a major expansion, while the total area of the site will be from 3.5 hectares at present to 7.5 hectares while the opening is slated for early summer 2015. The main focus of the expansion will be a crystalline park landscape for families and children, new dining experiences, and remodeling of the entrance hall and shopping area. The Swarovski Crystal Worlds’ iconic Giant will also undergo changes and open in 2015 which will entice visitors with new Chambers of

www.voyagersworld.in

India Outbound

22>>

Manoharan Periasamy, Director, Tourism Malaysia India is always an important market for Malaysia with a total of 650,989 Indian travellers in 2013. India is the sixth top tourist generating market as it is growing year on year. Wonder,” she added. In the opinion of Byugnsun as it is the wedding season in India Korea is planning to launch honeymoon package for the newlywed couples. The Jeju Island is the perfect honeymoon destination for honeymooners and couples prefers for exotic destinations. “Korea as a winter destination offers a variety of ski related facilities such as Gondola, Snow Sculpture Village, Snow Sled, and Indoor Snow Park etc in World famous ski resort .We are planning to organize FAM trip for the Travel Agents actively selling winter products in India,” he says. “We will be organizing road shows in Delhi and Mumbai in the month of December for a great business & networking opportunity between Korean DMCs and Indian travel agents. For MICE, KTO is the platinum sponsor for Mice Travel Mart scheduled on 28th November 2014 at Hotel Ashok, New Delhi that will have participation from

Voyager’s World > November 2014

top DMC’s active in Indian market. We will be interacting more closely with the top Corporate and this event will be an eye opening for corporate towards Korea as MICE Destination. We have already planned Corporate FAM trip in the month of November 2014 where the corporate can get exposure for world class convention centers, facilities, “he said.

getaways. The Geneva Tourism aims to become the preferred women’s destination in Europe.

“We are participating in International ‘l India Film Festival in Goa with Korea Film Commission to promote Korea as film shooting destination as it is good platform for Korea Film Commission and other partners to meet with Indian producers and director to exchange the idea on Indian Outbound shootings and expectations to woo the Bollywood and Tollywood Industry,” he added.

“In 2015 we are planning a media FAM trip in partnership with Turkish Airlines from Delhi/Mumbai - Istanbul - Varna, showcasing the seaside capital of Bulgaria and the surrounding attractions. We will also be conducting FAM trips in 2015 from India to Bulgaria,” he added.

Beatrice Dolder, Indian Market, Geneva Tourism & Conventions Foundation says that the Geneva Tourism launches the Geneva Girls Guide a guide fully dedicated to women focusing on girls

Stefan states that Bulgaria plans to promote gastronomy and wine tourism from a variety of tastes. The Bulgarian dishes and wines are also coupled with Bulgarian music just like Indians for a wonderful experience in Bulgaria.

Reem says that after participating in trade roadshows and B2B events in the last few months, we will continue to work with MICE, corporates and leisure operators in Delhi, Mumbai or Bangalore. Our focus is to get visitors to travel beyond to the other regions

and destinations within England. Some of the key events next year will be the Gainsborough Bath Spa opening in the spring of 2015. The Peninsula will be opening the first UK property in Belgravia, London. The Blenheim Palace will showcase the first contemporary art exhibition, “she added. Sanjeet states that the Department of Tourism, Philippines (DOT) has declared 2015 as the Visit Philippines Year for the promotion of tourism of the country that will feature a calendar of events and activities with an exciting mix of all the outstanding work of the Filipino people in painting, graphic arts, cinema and performance art to include music, dance and theater arts, as well as the unveiling of many more historic treasures, natural wonders and unforgettable adventures. The Philippines Tourism Marketing Office, India had launched the Philippines Specialist Program (PSP) on 15 August 2014 with eight

India Outbound

23>>

Steven Rice, Chief Executive Officer, RAK TDA The Ras Al Khaimah (RAK) ends the third quarter of 2014 with more than 1,470,000 guest nights and expects 45% percent growth by year end. modules in Level 1 that provides general information on the Philippines, to visas, attraction, shopping, nightlife, hotels and cuisines of Manila, Cebu, Boracay, Palawan and Bohol. “The Indian nationals with a valid U.S., Japanese, Australian, Canadian, Schengen, Singapore, or U.K. (AJACSSUK) visa or permanent residence permit have been given visa-free entry at the Clark International Airport (CRK), Clark Free Port Zone, Pampanga, besides the Ninoy Aquino International Airport in Manila,” he added. The Jeju Island does not require visa if one is entering the island via Hong Kong and Shanghai and well connected via Seoul, Hong Kong, and Shanghai. Korea as a honeymoon destination in Indian market is one of my main objectives as Indians are fond of snow and Korea has nice resorts to experience during winter with lots of activities. The Outbound adventure tourism is also growing from In-

dia and we will be showcasing winter sports and activities as part of Korea campaign,” Byugnsun added. Steven explains that the Ras Al Khaimah has attracted investments from major international brands and witnessed three new hotels opening on Al Marjan Island in the Q1 2014. The hotels opening on Al Marjan Island are the 655-key Rixos Bab Al Bahr Resort the largest resort in the UAE. The 315-room Marjan Island Resort & Spa, the 484-key DoubleTree by Hilton Resort & Spa, Marjan Island. The 265-room Santorini Hotel, a part of The Bin Majid Group is scheduled to open by 2015. The 346-room Ras Al Khaimah Waldorf Astoria is the first Hilton luxury brand’s in the UAE. “In the Tier 1 cities we are focusing on the niche products like spa and wellness, adventure and eco-tourism, sports and golf and exotic destinations. We are promoting Malaysia as a wedding destination is also high on

our agenda. The Indian outbound is growing year on year, we are also focusing in the growing Tier 2 & Tier 3 cities and educate the travel agents in the top 30 towns in India with information and knowledge of Malaysia through educational seminars,” Manoharan added. Sanjeet states that the Department of Tourism, Philippines will be hosting the biggest culinary event, the Madrid Fusion Manila in April 2015 that will attract the Indian market. The Department of Tourism, Philippines has also unveiled fresh campaign banners focusing on five themes like business meetings, history, culture, lifestyle, entertainment, music and arts, sports, adventure and eco-tourism. The strategic alliance of Cebu Pacific Airlines and Tiger Air group, flying from the various ports in India like Chennai, Hyderabad, Bangalore, Kochi and Tiruchirapalli offers a better connectivity to the destination. Madhvi says that the Canadian Tour-

ism Commission (CTC)-India has initiatives to strengthen their relationship with travel agents across India for the upcoming months. The CTC India representatives will be organizing a sales blitz in Tier II and Tier III cities like Pune, Indore, Hyderabad, Jaipur, Lucknow, Bangalore and Chandigarh. CTC will be launching phase II for Consumer promotion activity-Trade Retail Partnership in New Delhi in December. We will also organize familiarization trips to East and West coast of Canada to promote the winter experience. In 2014, CTC has been promoting new products like Prestige class on VIA Rail, the Glacier Skywalk in Jasper, Alberta an exciting cliff-edge walkway that leads to a platform with a glass floor,” “Seychelles a hassle free destination for Indians as the visa is on arrival, free of cost and offers a perfect climate throughout the year. Air Seychelles is launching direct flights between Seychelles and Mumbai from December 2014, we are positive that

www.voyagersworld.in

India Outbound

24>>

ecuador takes steady steps to tap into indian market PRIYAMVADHA BALARAM

Ecuador is keen on utilizing the trade and investment opportunities in the country and tourism holds a significant place in its plan, says Priscila Moscoso Meiller, Trade Officer of the Commercial office of Ecuador in Mumbai. portant to it and are gradually building a network,” says Priscila. “Since it is a long-haul place and is more suited for seasoned and adventurous travellers, Ecuador aims to attract anyone between 20-50 years looking to discover, experience and gain much from a destination that offers all whatsoever the age.”

he Commercial Office of Ecuador in Mumbai, which opened a little over a year ago, is currently gathering market intelligence and spotting business opportunities from India. “Our plan for India is two-fold; we are looking at industries like chocolates from Ecuador and tourism is also an important mandate for us. we are still getting to know the different markets and sectors im-

The temperatures in the highlands range around 25oC all year round. There may be varying degrees of temperatures depending on where one goes; by and large, it makes for a great place for everyone at any time. Top attractions (Leisure and MICE) Ecuador is a new world’s charm and has various beautiful attractions like La Compañía located in Quito; Church of the Society of Jesus, ‘La Iglesia de la Compañía de Jesús,’ which is perhaps the best known cathedrals in Quito. Co-

topaxi, the second highest peak here and also an active volcano, is clearly visible from Quito. The Nariz del Diablo or ‘Devil’s Nose’ describes the train line between Alausi and Sibambe and is one of the most astounding engineering projects in the Andes with sweeping views of the countryside. Other attractions include Baños at the foot of the active volcano Tungurahua, known as the gateway to the Amazon and a favourite departure point for jungle tours; Montañita’s scenic shorelines, beach resorts, exceptional surfing conditions and nightlife; Galapagos Islands and Otavalo Market is famous for shopping. Besides the Swisshotel in Quito that won the best MICE destination at World Travel Awards 2014, there are many hotels that make Quito one of the best MICE venues in Ecuador.

Air connectivity and visa facilities Indians do not need a visa for Ecuador if it is less than 90 days as a tourist. For any other purpose, one has to take a visa personally from the Embassy in Delhi. The fastest route is to take KLM to Amsterdam and then Ecuador. Other connections are via London–Miami-Ecuador on American Airlines. In the USA it can be Newark -Houston-Ecuador. Typically, there is one European stop, a stop in USA and then Ecuador. It is about looking for better price and schedule depending on one’s preference. Promotional plans Knowledge about Ecuador is not known to the majority of people. It is the travel agents and tour operators who can share about us to their clients. Presently, our approach is bottom-up, we seek to slowly seep into the minds and options of people, mainly because of us having opened office in Mumbai.

KOREA TOURISM ORGANIZES ROADSHOW IN MUMBAI WITH NEW DESTINATION VW BUREAU

The Gyeongsangbuk-do Tourism Corporation presented the various aspects of Gyeongsangbuk-do province to attract the Indian travelers.

he Korea Tourism Organization and Gyeongsangbuk-do Provincial Government jointly organized a road show in ITC Grand Central in Mumbai on 16th October 2014 in the presence of Nak Young Ju, The Vice Governor of Administration, Gyeongsangbuk-do province and Seok Gu Jang, the Consul General of the Republic of Korea In Mumbai, Byungsun Lee, Director Korea Tourism Organization and Nam IL Kim, Director General of Culture, Tourism & Sports - Gyeongsangbuk-Do by showcasing the attractions of Korea’s tourism. The road show was attended by more than 100 travel agents in Mumbai. The Gyeongsangbuk-do Tourism Corporation presented the various as-

Voyager’s World > November 2014

pects of Gyeongsangbuk-do province to attract the Indian travelers. The Gyeongsangbuk-Do, Province a home of Buddhist culture from Silla Kingdom. The Gyeongju, Pohang, Andong and Mungyeong are the major cities of tourist attraction. The Gyeongsangbuk do province also talked about their UNESCO World Cultural Heritage sites.The province has diverse offerings such as folk village experiences of Andong Hahoe Village, hot springs, saunas and fishing villages . The Andong mask festival takes place in the month of August is a major tourist attraction. Visitors are not only able to enjoy the spectacle of mask dance performances, but also get splendid with the traditional firework, which

leaves an unforgettable impression on the memories of visitors. Byungsun Lee, Director of Korea Tourism Organization,” It is a delight to introduce the culturally and histori-

cally rich province of South Korea to travel partners and assure that KTO India will partner with the other Regional Tourism Boards in Korea and will keep promoting new destinations of the country.

India Outbound

26>>

Ireland named one of the best for travel 2015 VW BUREAU

onely Planet named Ireland as one of the best countries in the world to visit in 2015. The accolade was bestowed by the influential travel guide’s Best in Travel 2015 publication, which looks at the hottest global trends, destinations and experiences to anticipate in the year ahead. According to Lonely Planet, Ireland is ‘the real deal’ and stunningly scenic; its traditions firmly intact and the cosmopolitan, contemporary Irish are just as friendly and welcoming as their forebears were known to be. The hospitable nature of the people of Ireland is also cited as one of the destination’s greatest qualities. The bestselling yearbook explains how ‘the Irish themselves are inevitably at the heart of the best the country has to offer’ and describes Ireland as a welcoming place where one could ‘strike up a conversation over a pint with a gang sitting next to you in the pub.’ The publisher also lists the Wild At-

lantic Way as one reason to visit, as well as incredible cuisine and the eclectic range of festivals on offer. Lonely Planet spokesperson Nóirín Hegarty said: “With the Wild Atlantic Way now fully open and a new

sense of optimism surging through the country, 2015 really is the time to go to Ireland. The country’s stunning landscape and incredible hospitality is on par with the globe’s top tourist destinations, Ireland should be on

everyone’s must-visit list.” Ireland featured fifth on the list of top 10 countries, ahead of the Philippines, Serbia, St Lucia and Morocco, while Singapore took the top spot.

Kota Kinabalu: A spell of adventure in Malaysia VW BUREAU

alaysia is a land of great history and culture, evergreen rainforests, exotic beaches and magnificent highlands, exhibited in its various towns and cities, small or big. One such city is Kota Kinabalu or KK, the capital of the state of Sabah, on Borneo Island. The state of Sabah treasures the beauty of natural environment, national parks and wildlife sanctuaries. And the best way to experience this scenic beauty, calls for a vacation in Kota Kinabalu. Earlier known as ‘Jesseltown’ Kota Kinabalu is known for its sandy beaches, paradise Islands, virgin coral reefs, tropical rainforests and the mighty Mount Kinabalu. Also known as the ‘revered abode of the dead’ Mt. Kinabalu is situated at a height of 4095m in the Kinabalu National Park. It is one of the tallest moun-

Voyager’s World > November 2014

tains in South Asia attracting mountain climbers or adventure enthusiasts from all over the globe. This October, Malaysia called for tourists and adventure enthusiasts to Kota Kinabalu for the much awaited Mt. Kinabalu International Climbathon. Held on October 19, 2014, Mt.Kinabalu International Climbathon-Adventure Series is a challenging 23km route event, taking competitors up the summit trail to Layang-Layang (2,072m) before descending down to Mesilou and onwards to the finish line in Kundasang Town. This challenging route offers breath-taking views of Kinabalu Park’s tropical and sub-tropical mountain forest with landscapes of the summit peaks and river valleys. “Kota Kinabalu is one of the most upcoming tourist destinations in Ma-

laysia. Mount Kinabalu holds lot of significance with its historical and geographical backgrounds. The place also offers a favorable mix of beaches, jungles and mountains, thus catering to a varied interest of visitors to Malaysia,” said Manoharan Periasamy, Director, Tourism Malaysia, India. Besides the majestic Mt. Kinabalu, the place also offers an opportunity to combine adventure-based activities such as trekking, wildlife watching and scuba diving amidst the beautiful picturesque of the island. Some of the popular diving sites include Usukan Bay and The Gaya. While adventure sports and activities are a must in Kinabalu, the city also offers various other tourist attractions of historical and environmental importance, like the Atkinson Clock

Tower, Tunku Abdul Rehman Marine Park, Gaya Street, Jesselton Point Waterfront, Manukan Island, LokKawi Wildlife Park and many more. A stroll down the lanes of Kota Kinabalu will let one discover the historical and cultural significance of the monuments and places, some of which even date back to the pre-war and post-war era. From the Sultanate of Sulu to the British and Americans, to the Japanese and the Filipinos, to the Indonesians and the Australians, to Malaya and Malaysia, KK has seen it all. Kota Kinabalu also offers luxurious holiday resorts with world class sailing marina and championship golf courses, making it an ideal vacation for tourists from all over the globe. So this year, treat yourself with a truly Asian holiday in Kota Kinabalu.

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Incredible India

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Odisha: exploring a treasure trove of tourist attractions

Scenic beaches, ancient temples, abundant wildlife make Odisha an attractive tourist destination. Every region in the state has something to offer in terms of its rich history and natural sights. VW BUREAU

GOPALPUR

ardly 16 km from Berhampur, the hub of South Odisha, is the tiny town of Gopalpur on the Bay of Bengal. Known as a popular beach resort the deep and clear blue waters instantly entice people to swim as the temptation to bathe here is irresistible. Not-so-good swimmers can take the help of the Nolias (local fishermen who help bathers) and enjoy a pleasant bath. White surf splashing on the golden sands makes it a fine on the east coast. A fascinating haunt for avid beach combers and sea worshippers, it is a splendid retreat. Sand sculptures by local artists are a feast to the eyes so also the mouthwatering seafood.

CHANDRABHAGA

lose to the famous Sun Temple of Konark, is a lovely and quiet beach - Chandrabhaga and has long served as a counterfoil to the exquisite and intricate sculptures on the Sun Temple, where visitors would let the simple lines of the sea wash away all their worries and refresh them. Chandrabhaga Beach plays an important role in the cultural and traditional identity of Orissa. It witnessed the rise and fall of the Sun Temple of Konark. Apart from pilgrimage and culture, the beach has activities like sun bathing, surfing, swimming, etc. and is famous for its sun rise views.

BHITARKANIKA WILDLIFE SANCTUARY

he Bhitarkanika Wildlife Sanctuary, in the estuarial area of BrahmaniBaitarani in Kendrapara district, houses the dynamic and salt tolerant species of trees, the mangroves and has a luxuriant green, rich and pulsating eco-system. It is crossed by a thick network of brooks with the Bay of Bengal on the east and is home to over 215 species of birds, including winter migratory birds from Europe and Central Asia. Another rarity is the presence of the Giant Salt Water Crocodile besides avifauna, reptiles and mammals. The creeks, estuaries, rivers, accumulated land, backwater and mud flats are crucial for the ecological, geomorphologic background of Odisha.

RATNAGIRI

atnagiri in the Birupa river valley in Jajpur is a famous Buddhist centre. This small hill has rich Buddhist antiquities; a large-scale excavation has unearthed two large monasteries, a big stupa, Buddhist shrines, sculptures, and a large number of votive stupas. The excavation revealed the establishment of the centre at least from the first half of the 6th century AD. Pag Sam Jon Zang, a Tibetan source, indicates that the institution had played a significant role in the emergence of Kalachakratantra in the 10th century A.D. Presently lovers of art and architecture, tourists andspecial groups can see its magnificent ruins, brick monastery with beautiful doorways, sanctum with a colossal Buddha figure and many sculptures.

Voyagerâ&#x20AC;&#x2122;s World > November 2014

Incredible India

29>>

Chhattisgarh marks 15th Foundation Day on 1 Nov VW BUREAU

hhattisgarh celebrated its 15th Foundation Day on November 1, 2014. A three day event from 01-03 November 2014 marked a commemoration of Chhattisgarh’s inception with the ‘Chhattisgarh Rajyotsava – 2014’ at Naya Raipur. ‘Parab Chhattisgarh’ was the Cultural theme of ‘Chhattisgarh Rajyotsava – 2014’ and showcased varied traditional and cultural heritage of the state spread across three days. The event brought together varied successful flavours of the state onto a common platform inviting visitors from across the globe to experience the best of Chhattisgarh. The three day festival witnessed a cultural razzmatazz that included cultural representations by renowned artists from Manipur, Maharashtra, Andhra Pradesh, Haryana, West Bengal, Delhi and various other states.

‘Parab Chhattisgarh’, a mélange of cultural presentation of the varied ethnic and tribal traditions of the state opened with a traditional dance presentation that saw representation of local artists from over 35 tribes on November 1 2014. The event saw a culmination of celebrations via a traditional instruments featured musical concert by nearly 200 artists curated from all across the state on November 3. The event also recognized and felicitated noted personalities with ‘Chhattisgarh State Honours-2014’. Rang Chhattisgarh, a vibrant cultural presentation, had varied colours of the state’s songs, dance and culture showcasing the tenet of ‘Unity in Diversity’. Performers from various tribes of the state including Karma, Sela, Ghasiya, Sarhul, Pahari Korva, Bheratmadiya, Gaura, Raut-Nacha, Rahas along with 25 other tribes came together to showcase rendi-

tions of local dance, music and musical instruments to regale the audiences. Cultural performances from other states also added spice to the occasion. Some of the breathtaking performances included various art, dance and cultural presentations by renowned artists from Manipur, Maharashtra, Andhra Pradesh, Haryana, West Bengal, Delhi and various other

states. Santosh Misra, Managing Director, Chhattisgarh Tourism Board said: “Via Parab Chhattisgarh we seek to showcase our diversity to the world, which we are certain will attract major visitors from across the world. The richness in terms of cultural diversity that the state has to offer is to be showcased to the world in a grand format.”

FTAs grow by 9.6% in October 2014 INVITATION TO TENDER

VW BUREAU

oreign Tourist Arrivals (FTAs) during October 2014 stood at 6.56 lakhs as compared to FTAs of 5.98 lakh during the same period last year and 5.56 lakh in October 2012. Hence, there has been a growth of 9.6% in October 2014 over October 2013. The percentage share of FTAs during last month among the top 15 source countries was highest from Bangladesh (14.15%), followed by the USA (12.55%), UK (10.95%), Sri Lanka (3.73%), Russian Federation (3.64%), Canada (3.64%), Germany (3.57%), France (3.45%), Japan (3.06%), Australia (3.05%), Malaysia (2.66%), China (2.23%), Pakistan (1.86%), Thailand (1.81%) and Nepal (1.79%). FEEs during October 2014 were `9,847 crore as compared to `8,645 crore in October 2013 and `8,154 crore in October 2012. The growth rate in FEEs in rupee terms in October 2014 over October 2013 was

13.9% as compared to 6.0% in October 2013 over October 2012. FEE from tourism in rupee terms during January- October 2014 were `96,007 crore with a growth of 12.9%, as compared to the FEE of `85,014 crore with a growth of 14.6% during January-October 2013 over the corresponding period of 2012. FEEs in US$ terms during the month of October 2014 were US$ 1.604 billion as compared to FEEs of US$ 1.404 billion during the month of October 2013 and US$ 1.538 billion in October 2012. The growth rate in FEEs in US$ terms in October 2014 over October 2013 was 14.2% as compared to the negative growth of 8.7% in October 2013 over October 2012. FEE from tourism in terms of US$ during January- October 2014 were US$ 15.790 billion with a growth of 6.6%, as compared to US$ 14.806 billion with a growth of 5.5% during January- October 2013.

Tourism Ireland is responsible for the overseas marketing of the island of Ireland. As part of our tender requirements, Tourism Ireland is advertising the following tender opportunity: Destination Marketing, Travel Trade & PR Services To represent Tourism Ireland in India Interested applicants are invited to apply to provide these services. Please refer to the full text of the Tender Notice and accompanying documentation which may be downloaded at the following website www.etenders.gov.ie Enquiries by email to aburns@tourismireland.com Closing date for receipt of tenders: 26 November 2014@ 12.00 hrs (GMT) Contracts will be awarded to the most economically advantageous tender consistent with the criteria listed in the Request for Tender documents.

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Association

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IATO is optimistic about tourism industry growth over the next decade Gour Kanjilal, Executive Director, IATO and former Dy. Director General, Ministry of Tourism, Govt. of India and freelance journalist talks about the growth of inbound tourism in India in the past few years. VW BUREAU

ince 2010, there has been an increase of 6% in international tourist arrivals into India. Last year, international tourist arrivals were 6.48 million which grew by 4% over that of 2012. Similarly Foreign Exchange Earnings (FEE) in terms of Rupee grew by 12%. It was 105, 836 crore as compared to rupees 94,489 crores worth FEE in 2012. From January to October 2014, India received 58.35 lakhs international tourists with a growth of 7% as compared to 54.13 lakhs in 2013 for the same period. In fact, in August-September this year, the arrival figures began showing double digit growth and we can expect it to cross seven million by the end of the year. Gour says: “We would have doubled our arrival figures but for some bottlenecks that we could not action on immediately; the e-visa authorization

is one such problem.” IATO, in collaboration with the Ministry of Tourism, organized several roadshows in major markets and the state governments also gave priority to tourism by forming partnerships with private sectors and opened up many newer destinations. Niche holiday products like adventure tourism, MICE, sports tourism, rural tourism and pilgrimage have come up. These niche products were showcased by tour operators while participating in international travel exhibitions. There was a substantial increase in the inventory of budget accommodation and more than 60,000 rooms were added in star hotels during the Commonwealth Games. The ministry has also been promoting Bed & Breakfast and guest house establishments to draw budget tourists. Opportunities are coming into Tier 2 and 3 cities

OTOAI signs MoU with Greek-based HATTA

with low cost carriers opening up in hitherto overlooked tourist places. Mega tourism circuits/centers in the country are in progress to gain longer stay and have taken initiatives to develop tourism infrastructure in a big

he Outbound Tour Operators Association of India (OTOAI) signed a Memorandum of Understanding (MoU) with the Hellenic Association of Travel and Tourist Agencies (HATTA) in Athens during the mega Fam Con of 67 OTOAI members to Greece from 26 – 31 October. The association signed the MoU with HATTA to further promote intra-country tourism effectively. This was done by Rajeev Sabharwal, Hon Treasurer of OTOAI with L. Tsilides, President of

Voyager’s World > November 2014

He expects the next decade to see tourism at the forefront for the economy.

HAI elects new PRESIDENT, AND VICE-PRESIDENT

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way with the Ministry extending liberal financial assistance to the hotel and travel industry.

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HATTA. T.Topden, Indian Ambassador to Greece also graced the occasion. The Fam group, which also included three media persons, went to Athens and Santorini. The event was organized with the support of noted Greek DMC, Mideast, in collaboration with HATTA, as well as many other hospitality and attraction partners. The trip helped members learn more about selling Greece with first-hand experience and network with potential partners.

Vikram Oberoi

he Executive Committee of the Hotel Association of India met on the 8 November, 2014 in New Delhi to elect the following Office Bearers of the Management Committee of the Association: Vikram Oberoi, Joint Managing Director & Chief Operating Officer of the East India Hotels Limited (Oberoi

Rakesh Sarna

Group), was unanimously elected as the President, Hotel Association of India, for a two-year term - 2014-2016. Rakesh Sarna, Managing Director & Chief Executive Officer of the Indian Hotels Company Limited, was unanimously elected as the Vice President, Hotel Association of India for a twoyear term - 2014-2016.

Association

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PAssenger agency Conference approves Joint Bank Guarantee Scheme for TAAI Representation was made with one voice by APJC India without a single negative vote at the conference. VW BUREAU

he Passenger Agency Conference (PAConf) approved the Joint Bank Guarantee Scheme for the members of Travel Agents Association of India (TAAI) during the event which was held in San Diego, California, USA from 1617 October, 2014. The event, which is an annual convening of IATA airlines, saw presentations by TAAI and Travel Agents Federation of India (TAFI) wherein PAConf accepted the scheme as an exception for India.

held a day prior to PA Conference, on 15th & 16th October 2014. (Passenger Agency Program Global Joint Council). PAPGJC – is the parent global body of APJC representing Agency Association Federations - UFTAA; WTAAA & ECTAA. There are also Nine Airlines along with several senior officials from IATA. Colleague association TAFI was also present with WTAAA. TAAI were with UFTAA. The debates on this subject were intense.

Following this, the legal team of IATA has been entrusted with the task of going through the legal affairs pertinent to the Joint Bank Guarantee Scheme, check the modality, details, etc. stated Harmandeep Singh Anand, Hon. Secretary General, TAAI.

Thanks to the effective debates at PAPGJC, TAAI got the first break with Chairman of PA Conference, Chris Gilbey, inviting TAAI for a presentation on the Joint Bank Guarantee to the PA Conference. In view of heavy agenda and limited time, Sunil was asked to restrict his presentation to only 10 minutes. The hall was packed with Airlines of the World – and IATA leaders. UFTAA & WTAAA along with TAFI were invited as audience. Mr Kumar’s presentation was obviously on behalf of APJC India – TAAI & TAFI and the Airlines of APJC India who recommended the resolution.

The legal team of IATA would, after the review, approach the Agency Programme Joint Council (APJC) India to build standards and appraise the scheme. One important resolution was about the Joint Bank Guarantee (JBG), which is unique to India. It was discontinued by IATA effective 31st December 2013. IATA was unwilling to continue unless an approval is sought from PA Conference. This was a huge challenge for India. TAAI Acting President’s presence at San Diego was to create awareness and share success stories of this exception we sought for India, which would benefit our members. Sunil attended the PAPGJC Meeting,

Sunil Kumar, Acting President, TAAI, had represented TAAI at the IATA event during the PAConf. The main objective of the association was to drum up support in favour of APJC India’s resolutions that were unanimously sent as a proposal to the conference. Despite the unanimity of APJC India, it was a challenging situation because out of the 200-plus airlines of IATA that were

The legal department of IATA is working on the draft of the scheme to review its legal features, modalities and terms and conditions. This would be presented to APJC India for endorsement before its implementation. present at the conference, even a single negative vote would have defeated the resolution, Harmandeep said. Over 200 members of TAAI, in the past, were benefited by the Scheme. Hopefully, with all going well, we may have this Scheme rolled out, once again, in India very soon. “TAFI partnered with us in the APJC as well as was present at the PAPGJC & PA Conference. UFTAA, our global association was extremely helpful. Our gratitude to President Mr. Joe Oliver and Mr. Yossi Fatael – Chairman of IATA matters in UFTAA, who were present at San Diego and joined the campaign,” said Harmandeep. Lokesh Bettaiah, CEO of Triway Travels and Member, Managing Committee of TAAI said: “The Agency Programme Joint Council (APJC) India had unanimously sent a proposal to the PA Conference which was approved as an exception for India, after going through the presentation by TAAI and TAFI at the conference. Now the legal department of IATA is work-

ing on the draft of the scheme to review its legal features, modalities and terms and conditions. This would be presented to APJC India for endorsement before its implementation.” The JBG is unknown to most parts of the world. One worry IATA and airlines perhaps had was other associations, globally, may also demand its introduction. Seema Srivastava from Air India (also Chairman of APJC – India) briefed that this matter came up in the APJC and shared with the house the preamble to the recommendation. During the conference, participants asked several questions seeking clarity regarding JBG to Sunil which was addressed. Even Chairman asked the question on the credibility of the scheme. PAConf is the annual meeting of IATA airlines from across the globe to consider proposals to amend/review the Passenger Agency Program of IATA.

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Hospitality

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The Residence by Cenizaro, Mauritius: Enjoy the best of all worlds with gardens and ocean views as you embark on a journey for absolute relaxation at this

he Residence Mauritius Cenizario is situated on the east coast of Mauritius along a mile-long beach of immaculate white sand, fringed by the azure Indian Ocean and tropical gardens. Inspired by the island’s stately turn-of-the-century plantation houses, this luxury Mauritius resort blends modern elegance with classic, colonial style that envelops you in an endearing sense of nostalgia. Live like royalty in rooms that radiate luxurious comfort and charm, with attentive service worthy of the grand colonial houses of yesteryear. The resort’s 135 rooms and 28 suites are private spaces for one’ relaxation, decorated with a blend of simplicity and elegance. Large marble bathrooms add a touch of decadence while a few drops of ylang ylang infused every evening soothes one’s slumber with a subtle, sensual fragrance. The rooms are classified as Colonial Garden View Room, Colonial Ocean View room, Colonial Oceant Front Room and Garden View Junior Suite,

Voyager’s World > November 2014

Ocean Suite Suite and Garden View Senior Suite and Ocean Front Suite. The Ocean Front rooms are intimate island hideaways where one can luxuriate in comfort lulled by ocean waves. Each room features a kingsize or twin beds and a large marble bathroom. The Ocean View Room offers a partial view of the ocean over the gardens and have king-size and twin beds. The colonial Garden View Room provides beautiful views over the tropical gardens. The final touch to the accommodation is the option to be attended on by a personal butler to take care of the guest’s needs. Experience this beautiful island of ours through Mauritian cuisine, characterised by an exciting medley of Indian, Chinese, European and Creole influences, cooked with using native produce of the island and flavoured with a wonderful variety of exotic spices.

Hospitality

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A Sanctuary for the Senses idyllic property that is a romantic hideaway in the true sense.

Overlooking the pool, the Dining Room serves breakfast of both Western and local specialities, as well as a selection of freshly squeezed fruit juices. As day gives way to evening, the restaurant has a sumptuous buffet spread or a set menu that combines the spices of Mauritius with international recipes to produce a fusion of enticing flavours. The Verandah serves the lunch menu featuring a choice of delectable dishes around the pool overlooking the sea. The Plantation, set in a planter’s house by the beach, is a combination of an oceanfront setting with an approach to presenting the freshest seafood and Creole cuisine. The Bar boasts of a convivial ambience and makes it the ideal place to kick back, relax and enjoy some refreshment and entertainment. With destination weddings being the flavour of the season, the Residence Mauritius offers a variety of dream venues for wedding celebrations. Whether one wants to have the nuptials on the beach, in the

tropical gardens or in an intimate gathering on the terrace of an ocean view suite, the property helps in creating the same, completely personalised to each couple’s wedding needs. Business also becomes a pleasure at the Residence Mauritius combining exceptional facilities within a stunning environment. Its boardroom suite can host small business gatherings of up to 30 persons in a variety of seating arrangements. Inspired by ‘Zen’ philosophy, ‘Sanctuary’, the hotel’s spa, features eight treatment rooms, offering a wide choice of massages, custommade programmes and treatments. For a unique spa experience, one can go to the spa pavilion located in the centre of a tropical garden overlooking the lagoon. The spa’s beauty and hair care has been designed by the luxury French brand CARITA. Whether one seeks a romantic escape or a beach getaway with family, the Residence Mauritius will amaze you.

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Hospitality

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F&B is the ideal way to connect with local residents VW BUREAU

Kuldeep Dhawan, General Manager of My Fortune Hotel Bangalore says that food and beverage (F&B) is ideal way to connect with the city’s residents as well as to ensure repeat guests. stilled in our staff. Apart from that, we have about 2.5 km of greenery in the vicinity despite being in the hub.

USP The word ‘My’ is about building on the belongingness that the guest feels in our hotel. It is about how we make a guest feel in the sense that we can deliver whatever he or she wants as long as it is lawful. We also ensure that a sense of belongingness is in-

Room occupancy The hotel has 115 rooms and four suites and receives mainly business travellers during the week and leisure travellers during weekends. The business guest occupancy stands at 80% while leisure guests form the remaining 20%. “Also, as we are located very close to Hosmat Hospital, we often receive patients from overseas as guests. Many of them come for knee replacements, especially from the Middle East. Medical tourists do not want to move around much during their treatment and hence, sharing a wall with the hospital is quite advantageous; sometimes we also have the doctors visiting our guests in the ho-

tel itself. The average length of such guests is about three to four weeks.” Feeder Markets Our main markets are metro cities like Mumbai, Delhi, Gurgaon and Chennai. There is also a lot of movement from Hyderabad and Kochi. “Since we opened only in May this year, movements are expected to pick up from January 2015. Expatriates account for around 25% of our guest demographics. A lot of them stay here before shifting to a residence or come here for short office trips. We have been registering bookings from USA, France and Russia as well as Middle East. Once the new year begins, our Request for Proposals (RFPs) will kick in and we would be able to gauge the bookings better.

F&B vs Average Room Rates Breakfast is the key to a successful Food & Beverage (F&B) programme. At My Fortune, F&B accounts for 45% of the revenue and Kuldeep says that it is not only to important for the resident guests but also for the local people in the city. That is the ideal way for a hotel to connect with the city. “At My Fortune, breakfast is included in the ARRs and in the upper category we also offer Wi-Fi, room amenities like fruit platter, etc.” “Everything is individual in terms of the service because each guest has a different set of needs. We have a history monitoring system so it is easier for the staff to track down what the returning guest had previously asked for.” The next time they checkin these will be met without asking.”

Reminisce royalty at Noor-Us-Sabah palace, bhopal A short stay at the property takes one through the olden times right in the midst of modern convenience. PRIYAMVADHA BALARAM

he Noor-Us-Sabah Palace located in Bhopal is a stately palace built in the 1920s. Now a WelcomHeritage Hotel, the palace is an unassuming place that bespeaks tales of a bygone period, marked by the times of Nawabs in the state. The property was built by H.H Hamid Ulla Khan for his eldest daughter Abida Sultan and to this day, it largely retains the legacy left behind its occupants by way of the interiors and artifacts in many parts of the hotel. Built atop a small hillock near the VIP Road, the surrounding lakes and long smooth roads gently lead one up to the entrance amidst views of vast expanses of greenery and the city’s many lakes. The exteriors are in white and a small carriage stands nobly at the entrance as the staff flash across to help the guest check-in at ease. The serene ambience is enhanced by the spacious yards and gardens.

Voyager’s World > November 2014

Replete with all the amenities of a star hotel, the property has 57 rooms that are classified into Standard Rooms, Royal Club Rooms, Premium Club Junior Suites, Crown Club Suites and Presidential Suite. Bollywood star Amitabh Bachchan occupies the Presidential Suite whenever he is in Bhopal. This suite opens way to a portico that is large enough to have a mini cricket match. The restaurants here are Za-aiqa – which serves Peshawari and Mughlai cuisine in a live kitchen; Dynasty that serves Pan-Asian dishes; Marble Arch, the hotel’s open air restaurant and the Sunset Bar-be-que Restaurant which is also open air. The food, especially the lunch menu, proved very appetizing. The royal heritage and old-world charm of the hotel render it an idyllic venue for conferences and meetings in the city. Its pillar less banquet hall, the Emperor, is at an

area of 4500-sq ft next to the garden area which overlooks the lake. The Viceroy hall has a number of halls that can be altered as per requirement be it a small meeting or one having up to 600 people. The Diwane-Khas is the lawn space overlooking the lake and makes for a breezy venue for events up to 2000 people. The whole hotel is Wi-Fi enabled and

has all modern amenities that suffice a comfortable stay. It is very close to the airport and has convenient access to the city centre. On the whole, my stay at the Noor-UsSabah proved a memorable one with the ambience, services and amenities radiating comfort on the lines of royal heritage.`

Hospitality

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Plaza Premium Lounge opens day hotel in Bangalore airport VW BUREAU

With more than 16 years of experience in offering premium airport services, Song Hoi-see, COO and Founder, Plaza Premium Lounge, talks about the nitty-gritty of the lounge which recently unveiled the Day hotel in Bangalore’s Kempegowda International Airport. and New Delhi.

laza Premium Lounge introduced its first day hotel in Bangalore in Domestic Departures at the Kempegowda International Airport recently, thus making it the third of the brand’s hotels in the country after Hyderabad

“Aiming to further enhance world class service at major international airports, providing comfort, convenience and value to travellers, the day hotel concept is quite new in India,” says Song Hoi-see. An intentional brand specialised in lounge services and first to be accredited with ISO in the world, the concept is open to all travellers regardless of airline or travel class. Song says that they stand apart from their competitors as they pay attention to every little detail, with a lot of pre-planning going into the services that they provide. “We have our online website catering to B2B and B2C bookings while

booking can also be done via travel agents. Plaza Premium also plans to set up outlets in all the other major airports including the ones in Mumbai, Kolkata and Chennai. Although penetrating in government-owned airports is quite challenging, we are showcasing ourselves to the bureaucrats in order to widen our network in India.” He, however, does not deny the competition that Plaza Premium faces with ITC in New Delhi, whilst adding that the latter is not exclusive as a lounge service provider as Plaza Premium. “We are more dynamic in responding to immediate demands of a customer than a hotel,” he says.

Services Equipped with 20 rooms with different configurations, including single room, studio, twin room and family suite, the Day Hotel has been designed to cater to the needs of all travellers, whether they seek a relaxing sleep, refreshing shower, massage or spa, or to catch up on work in a private space away from the hustle and bustle of the airport. All rooms have complimentary Wi-Fi, desks, comfortable beds, storage space, international newspapers and magazines, TV and hot shower with amenities. In addition, premium organic massage services as well as a range of Indian and international dining options are available.

Jehan Numa Palace, bhopal : experience a beatific getaway

This heritage hotel serves guests in the finest fashion while conveying royalty and Nawabi tradition through its attributes and amenities. VW BUREAU

19th century palace, the Jehan Numa Palace is situated on the Shamla Hill at an altitude of 500 meters; spread over five acres of lush green lawns. Built in a combination of British Colonial, Italian Renaissance and classical Greek architecture, the hotel’s white façade exudes an imperial aura. The erstwhile palace was built during the reign of Sultan Jehan Begum by her second son General Obaidullah Khan, Commander-inChief of the former Bhopal State Force. The palace was converted into a hotel in 1983 by the grandsons of the General and in 2000, was classified as a heritage grand hotel. The property has 100 rooms including six suites. Many of them offer views of the pool and the riding track, while most of them open into lush green

landscaped courtyards. There are four restaurants and two bars – Shahnama, La Kuchina, Under the Mango Tree, Tattenham Corner, Shergar and Cafechino. As for the meeting facilities, there are four uniquely tailored banquet halls and three lawns, the designs of which illustrate colonial times and flexible for different kinds of events. The meeting venues are Darbar, Senate Hall, Board Room, Convention Centre, Central Courtyard, Begum’s Lawn, Frangipani Lawn and Queen’s Lawn. Leisure facilities include riding, spa, fitness centre and swimming pool. In the finest tradition of Bhopal hospitality, Jehan Numa Palace offers its guests a taste of royal living, luxury and extravagance that was once the sole preserve of Nawabs.

www.voyagersworld.in

Hospitality

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RezNext: ARR may gain weight in city sold-out state VW BUREAU

RezNext surveyed more than 100 revenue managers on the changing market scenarios and maximizing revenue opportunity. The tussle between ARR and occupancy “Improving Average Room Rates (ARRs) while maintaining good occupancy is quite a challenge. Especially in lean periods, focusing on the ARR requires predictive strategies to identify the potential business sources - these are typically travellers who have very low flexibility with location, date and hence are willing to pay the money. Identifying and marketing to such business segments is critical to hoteliers especially during off season when they need to improve their ARR,” said Mike Kistner, Chief Executive Officer, RezNext Global Solutions. As per the survey, 63% of hoteliers mentioned that city sold out situation would prompt them to focus more on ARR. 20% said they would concentrate more on ARR when they have to compensate for group bookings received at a discounted rate.

For 17% of hoteliers, the focus on ARR becomes more important after having achieved 50% of their occupancy. A revenue management system can help hoteliers in all these three scenarios to arrive at the right pricing strategy. Especially in the case of fixed or annual events, the revenue management system will churn out recommendations based on past performance and current market dynamics. Last minute pricing strategy Hoteliers today have started looking at all ways to maximize their revenue opportunity and discounting for last minute deals is catching on. Players like RoomsTonite in the market are working with hotels to provide them an exclusive channel that lets them sell their otherwise perishable

inventory. When RezNext asked hoteliers about the compelling reasons that would urge them to adopt a last minute pricing strategy, 46% said that that improving REVPAR through sale of unsold rooms was the most important reason for them to look at a last minute pricing strategy. Another reason for 40% of survey respondents is when they have met their overall revenue targets through sales from other outlets (F&B, Lounge, Banquet, Spa), allowing them to now focus on driving occupancy. For 8% of hoteliers the appeal is more when they have sold 50% of their rooms at high ARR. 6% of them prefer to look at last minute pricing strategy to compensate for revenue lost due to group cancellations.

Challenges faced by revenue managers 30% of revenue managers feel that their top most challenge is increasing the ARR without affecting occupancy. 24% feel that analysing market segment to know business yielding sources is their top most challenge. Yield management continues to be a top challenge for 27% of survey audience. For 21% the big challenge is with deciding on channel mix. Scenarios that drive strong focus on occupancy When asked as to what situations would make them turn their complete focus on occupancy, 35% of the respondents said they would focus when there was a new property in the market; when business on books became below budgeted occupancy, when the hotel’s market penetration went lower than its competitor.

New solution launched to reduce hotel check-in time VW BUREAU

While check-in kiosks and other methods of avoiding the front desk have been around for a while, integration of mobile technology into check-in is seeing speedy adoption.

DS Next Business Solutions recently launched Envy Check-In, a mobile solution as part of their ‘Envy’ series. The app enables a hotel to drastically reduce check-in time for their guest. “Envy Check-In enables your hotel staff to walk your guest directly to their hotel rooms after a tiring journey.

of IDS Next across 40 countries are preparing to leverage it.

If your guest has visited your hotel before, Envy Check-In makes them feel welcome and does away with filling of lengthy forms. This app is a wonderful way to enhance guest experience,” says Ronnie Sarkar, Senior Vice President, Sales & Operations at IDS Next. It is integrated with their Hotel ERP and 3500 plus customers

Hotel staff can create, modify and cancel reservation as per a guest’s requirement. It allows staff to fill out guests’ details, take guest photograph with smartphones and scan identification documents, all along guiding them to their rooms. The terms and conditions can be accessed in 30 different languages.

Voyager’s World > November 2014

Envy Check-In can be used on a smartphone or a tablet and front desk staff can review all guest arrivals for the day. They can also search through bookings, assign rooms and offer upgrades to the guest.

Luxury Travel

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Footprint: Crafting holidays with first-hand credibility PRIYAMVADHA BALARAM

Footprint, a luxury travel company that creates exclusive holidays driven by credible expert knowledge and experience, says its Director, Uma Krishnan. ing instead of the run-of-the-mill places every time she travels. “In the first two years, I was a full-time banker. In the past three years, after the initial learning happened, everyone in the team has travelled consistently. 80% of the places we send our clients to are looked at by us.”

he company was started six years ago, informs Uma Krishnan while admitting that the concept seemed quite new in the first few years. “We strive to create memorable holidays for every customer. We experimented on friends and families. The knowledge and expertise were built in the last three years after working on it.” She tries to find something interest-

Customization Footprint Holidays is unique in the sense that there is no pre-prepared package at all. Uma says: “The word ‘tailor-made’ is clichéd. We have a different query from every customer with different likes and dislikes. Some have a passion for photography; others like art and cooking. Each itinerary is a process of co-creating holidays with our clients. People love researching and discussing with us as we lend our travel knowledge towards helping them decide on the itineraries. For instance, for a group visiting Mongolia, we offered horse-

back riding with the help of a Conde Nast-certified guide from the USA. For someone who wanted a diving experience, we recommended Oman instead of the usual places like Koh Samui or Mauritius. We suggested a night diving activity in Oman for the first time. So, before sending the client, our teammate visited the place. We have acquired travel expert knowledge based on the research of our entire team. Plus, one will also have a one point contact from the time one approaches us and till the time he or she returns from the holiday. Most holidays are self-made and the guides join them on the other side. But, if the group is very large then our team person accompanies them, so also if similar interests groups such as golf, cooking and art enthusiasts come together. Every single holiday has a personal-

ized brochure that we put together with a pictorial and the name of the customer. We also add restaurant recommendations and events that are taking place in the destination. Target We are a premium holiday company and cater to the niche segment. We also target well-travelled people who look at different holiday experiences. We have to really execute the whole itinerary prudently; a lot of them belong to the older age group – those who have retired and still have the energy to travel. Popular places In Africa, Tanzania, Kenya and Botswana are very popular among our clients, so also parts of Europe like Spain and Italy. In Asia, Cambodia and Vietnam have been a favourite while New Zealand has emerged popular in Australasia.

www.voyagersworld.in

Saturday before December 25 Rising at 18 feet in diameter and fitted with close to 7,000 bulbs that blink on and off through a number of rotors in sync with Filipino Christmas songs, these giant lanterns let out not less than 10 designs that feature geometric shapes, flowers, fans and hearts glowing in different colours. The exhibition is usually capped by the opening of the innermost circle in half to reveal in full bloom what the lantern makers designed to be the showcase of their presentation like the image of the Sacred Heart of Jesus. Some eight-10 villages of the City San Fernando in Pampanga participate in the festival.

Giant Lantern Festival, The Philippines

13 December, 2014 The Taroko Gorge Marathon takes place annually at the Taroko National Park. Known for its magnificent view, it features the Central Cross-Island Highway, entering the archway of the Highway from Sioulin Township of Hualien, passing through Taroko National Park Administration, Changchun Temple, Tunnel of Nine Turns, Tiansiang and connecting Dayuling, turning to the Western or the Central Cross-Island Highway to end in Yilan, with beautiful scenery such as deep valleys resulting from changes in the crust and rivers that displays the amazing forces of nature.

Taroko Gorge Marathon, Hualien, Taiwan

29 - 31 December, 2014

16 - 23 November, 2014 The San Diego Bay Wine & Food Festival features 160 world-class wineries, 60 fine dining restaurants, gourmet foods, celebrity chefs, wine dinners, cooking classes, wine tasting classes, olive oil competition, live and silent auctions, personalities and food and wine. The magnitude of culinary talent in San Diego combined with an international showcase of the world’s premiere wines and spirits and the USA’s culinary masters, make attendance at the San Diego Bay Wine & Food Festival a mouthwatering feast and precursor to the Thanksgiving holiday.

San Diego Bay Wine & Food Festival, Embarcadero Park North and Other Locations, San Diego, California

Combining the world’s best musicians with best snow conditions, the SnowGlobe Festival has multiple stages of world-class musicians, the live music at SnowGlobe is sure to satisfy thousands of music fans. Skiers, snowboarders and music lovers will find the ultimate escape for New Year’s Eve in Lake Tahoe. Electronic dance music heavyweights Skrillex, Zedd, Porter Robinson, Disclosure, Phantogram and Flux Pavilion, as well as Minnesota hip-hop veterans Atmosphere, will be among the performers at this year’s SnowGlobe Music Festival in South Lake Tahoe.

SnowGlobe Music Festival Lake Tahoe, California

6 December 2014 Las Vegas along with Opportunity Village will mark the 10th Las Vegas Great Santa Run this year. The event has become a ‘must’ for visitors as well as a community activity for local businesses and a holiday tradition for families. Every year the run raises millions of dollars to support programmes for residents with disabilities in South Nevada. Besides, Opportunity Village also organizes a stunning Christmas themed attraction, Magical Forest, a winter wonderland with millions of sparkling lights, nightly entertainment, great food and endless holiday cheer.

Great Santa Run, Fremont Street, Las Vegas

02 - 04 November, 2014 This autumn festival held at Karatsu-jinja Shrine is a major festival of Kyushu. It features floats called hikiyama, the largest ones being 6.8m tall and three tons in weight. The highlight is the Otabisho Shinko that takes place on the second day. The sight of people powerfully hauling 14 floats through the sand along Nishinohama Beach with their wheels getting stuck in the sand from time to time is an overwhelming spectacle. The festival has been designated as an important intangible folk cultural property. manners and customs related to food, clothing and shelter, vocation, faith, annual events, and folkloric performing arts, etc., which have been established

Karatsu Kunchi Festival, Karatsu, Japan

November 28, 20014

The days of the Tori or Rooster in November Tori no Ichi Fair (open-air market) is a famous annual event in November on the day of the Tori (Rooster) in Chinese calendar and it has continued since the Edo period. It is held at Temple of Tori (Juzaisan Chokoku-ji) in Asakusa, Tokyo or various shrines of Washi (Eagle) and people go there to pray for health, good fortune and good business. In Edo, Tori no Ichi was the fist fair to welcome New Year. The day of the Tori comes every 12 days in November and usually, the first day of the Tori is most important. Its original form was a harvest festival by peasants to thank Hanamata Washidaimyojin.

Tori no Ichi Fair, Taito-ku, Tokyo, Japan

Macy’s gift to the City of San Francisco - Macy’s 25th Annual Tree Lighting will take place in Union Square Park between Sutter and Post and Geary and Stockton Streets, right across from the front of Macy’s. Festivities begin at 6pm with the tree lighting scheduled for 6:40pm. Get to Union Square early for the best spot. It’s a great day for Christmas shopping as many sales are geared to this special day. For the best viewing location, stop by Union Square early to stake out your spot. One tip is to manage to get a spot at the Cheesecake Factory - top of Macy’s which looks down over Union Square.

Union Square Tree Lighting Ceremony, San Francisco

MICE Point

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Dubai to host Meeting & Incentive (M&I) Forum Europe Spring 2015 VW BUREAU

ver 225 top international meeting planners will gather in Dubai from 09 - 14 March 2015 at the Meeting & Incentive (M&I) Forum Europe Spring 2015. Hosted by Dubai Business Events (DBE) – the Official Convention Bureau, a division of the Dubai Department of Commerce and Tourism Marketing (DTCM), in partnership with JW Marriott Marquis Hotel, Emirates Airlines and a number of local DMCs, the six day event will see the hosted buyers hold over 5,000 consultations with dozens of Dubai-based event suppliers. Held in Dubai for the first time, the Forum will familiarize some of Europe’s and the world’s leading business event executives on the Emirate and educate them on its premier infrastructure, leading the way for a greater number of international meetings and conferences.

“Europe and the UK in particular are extremely important markets for Dubai’s business events industry and our hosting of the M&I Forum Europe Spring 2015 reflects this,” said Steen Jakobsen, Director of Dubai Business Events. “We are witnessing strong business tourism visitor growth numbers from continental Europe and the UK and are very pleased to host this high-quality networking event as part of our extensive efforts to further build global awareness of Dubai’s business events and incentives credentials.” M&I Forums trade events are hosted by leading meetings destinations globally, offering business events suppliers such as those in Dubai, the opportunity to meet vetted, hand selected buyers, all of whom have confirmed budgets to spend. In 2015, Dubai will join Vienna, Austria; Edinburgh, Scotland; St. Petersburg, USA; St. Julian’s, Malta; and Cebu, the

Philippines in hosting M&I Forums to showcase their offering to a global audience of events professionals.

ports, which together reinforce the emirate’s location at the crossroads of Europe, Asia and Africa.

Attendees will get a first-hand look at the world-class transportation, hotels and meetings facilities that make Dubai a leading destination for international meetings. Among the sites and services being highlighted will be Dubai’s two international air-

They will also meet representatives from the Emirate’s burgeoning hospitality sector with its over 85,000 quality hotel rooms - the supply of which is set to grow by 20,000 to 30,000 units by 2016 to further extend capacity.

The SITE Global Conference to be held in Delhi in 2015 VW BUREAU

he SITE Global Conference, the association’s largest annual event will be held in New Delhi from 21-25 October 2015 and will give a big boost for the MICE industry in India. The Society for Incentive Travel Excellence a global network of professionals in the motivational travel industry commonly referred to as Incentive Travel. Each year, a chapter from among the 28 chapters of the Global body is chosen to showcase the host destination to a discerning international audience. This Conference will project India as an exciting MICE destination and help increase tourist arrivals to the country. Anup Nair, President of the SITE India Chapter said, “India is an undiscovered destination, a mystical land just waiting to be unraveled. The SITE Global Conference 2015 will bring together travel professionals who will find here an exciting canvas to create unparalleled motivational experi-

Voyager’s World > November 2014

ences. An ancient land steeped in history, Incredible India is the world’s third largest economy with a stable democracy and a billion people, poised to blaze into the 21st century. The SITE India Chapter is excited that India has been selected as the host country for 2015 and we are gearing to offer a unique platform for professionals in the incentive industry to Network with a Purpose.” This year, The 2014 SITE Global Conference will be held Netherlands from 14-17 November with about 300 international incentive travel professionals. The SITE India chapter will be hosting the `Destination Luncheon’ at the Conference in Rotterdam to announce India as the 2015 Conference venue. The Global Conference provides an experiential learning environment designed to enhance engagement and interaction with delegates, while the

sessions will be broken into different tracks. The SITE India Chapter, launched in December 2012 and was registered as a Society in February 2013 with

35 members including 3 from Nepal, some of whom have been long-standing members. We also have the distinct honour to have Rajeev Kohli on the International Board of SITE as the President-Elect for 2016.

MICE Point

41>>

there is More MICE to deliver… destination unknown! ROHIT HANGAL

he business of MICE has been an embarrassment of sorts to the Indian tourism industry amid its glowing Incredible India campaign. Woeful infrastructure, nagging industry issues, hotels obsessed with demand-supply rate indecisions and inept event policy implementations. Governments and travel industry associations do not understand this industry quandary. How does one treat this wonderful mess called ‘India MICE’? Can we salvage the Indian Meetings industry? For the first time, we have got a Prime Minister who uttered ‘Tourism’ more times in the last six months than the entire government machinery across political affiliations talked about it since the last 60 years. Well, that is the good part. Now in real terms, what does it hold for the Indian MICE Industry? More confusion! The present mixed enthusiasm merely reflects the current state of the industry. What does the growing tourism arrivals have to do with major hotel chains bleeding? As much as the lamenting on the inefficiencies of the Government machinery is on, the private sector in its entire engulfed halo is also part of the present state of affairs. The lack of focus on the MICE Industry is nothing short of travesty with hardly much effort being done to take the industry upstream. The time is right to take the MICE marketing head-on on the lines of other service industry parallels such as the vibrant Information Technology and Communications segments.

Trying not to decipher too much into the present infrastructure mess, the ground reality will not change much. Development will still follow infrastructure and not the other way around! In an era where money begets more money and tourism begets more marketing problems than before, the opportunities to squeeze more out of a visitor or rather getting him to stay that extra night is one of the ways to get the industry’s attention. How not to add MICE Inventory? Get a global midscale brand franchise. With new era hotels that are flooding the market with imported standards, service and amenity standards currently being enforced in the name of global parity are absurd. Investments are run into crores to create a profitable entity and Indian hoteliers are left in the lurch, not necessarily due to the economic situations we endure. One set of hotels in Bangalore with a combined inventory of 500 rooms, a couple of international brands to make the owners feel proud, has meeting room infrastructure of a banquet hall measuring 2500 square feet! How do you explain to a prospective client, who wishes to book a hotel for his mega residential conference or wants to host his big fat Indian wedding, that he can take his room business, but has no venue to host the banquet? Indians, by trait need any excuse to get a gathering on to host a lunch or dinner, whether it is for a baby naming ceremony or an anniversary party.

The scorn for Food and Beverage (F&B) sales is not justified, when in India sometimes F&B sales constitute up to 50% of revenue. It should do well for hotels to broad base their client profile. For city hotels, corporate business is welcome, business on weekends is priceless! MICE Infrastructure China has 92 purpose-built exhibition sites spread over three million square metres. India has just 12 exhibition venues that occupy barely 2.6 lakhs sq m of space. India is 40% of China in terms of the size of the economy, but in the exhibitions infrastructure sphere, we are only 9% of what China does. Germany, on the other extreme, has over three million square metres of exhibition space, which considering India’s exhibition industry, is on a different planet altogether! With longer gestation periods, no convention centres make money on the quick run. It is the City Municipal Corporation that has to ensure world-class convention facilities. With increased footfalls, tax revenues and adding a new employment engine, the city eventually benefits more! With so many industry bodies like FICCI & CII, who now have changed their avatar from being trade bodies to being in the business of organizing trade-fairs and event managers, surprisingly; you do not yet hear a call from them to compel governments to create a ‘Convention & Exhibition Infrastructure’ policy! When Governments become your biggest clients, it makes more business sense to be quiet! The Indian industry, irrespec-

tive their sectors and verticals, need meeting infrastructure more than the lamenting tourism industry. The current ‘Make in India’ mania is useless, if we do not have avenues to display and exhibit to a global audience. City Convention Bureaus The next question is what a convention bureau would bring to the table. Every city already has a plethora of associations representing the traveltrade! Convention Bureaus bring the MICE industry as a focus. The Ministry of Tourism still considers MICE as a niche segment along with adventure and pilgrimage. The convention industry is indeed a part of the city’s economic cycle. Creating a marketing body to get more events to your city will help, nurture and market the MICE investments in the city. There have been a couple of Bureaus in place, but run more like private clubs, with ridiculous entry fees. Open the bureau to every stakeholder the industry begets. Having a thriving and energetic bureau will only add tremendous value to the city’s and state’s marketing efforts. The bureau will bring prominence to the segment. You catalyze marketing growth and focus on what you presently have and need not be a wailing board! The onus of creating an era of upbeat MICE infrastructure in terms of investments in facilities or manpower will add zip to the industry profile. The way ahead is to not wait for infrastructure to take shape but to get your product portfolio into a marketable Nirvana!

www.voyagersworld.in

Travel Events

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Inaugural edition of Madhya Pradesh The event,which witnessed the participation of over115 buyers and 2000 B2B appointments, had top dignitaries

Voyagerâ&#x20AC;&#x2122;s World > November 2014

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Travel Events

Travel Mart 2014 ends on exemplary note from the state’s tourism department addressing and interacting with the participants, reports Priyamvadha.

phere Travelmedia & Exhibitions Pvt Ltd had the honour to be the event manager of Central India’s largest B2B event, the ‘Madhya Pradesh Travel Mart (MPTM), held from 18 -20 October, 2014 at Hotel Palash Residency in Bhopal. The event, which drew to a successful finish, was inaugurated by the Chief Minister of MP Shri Shivraj Singh Chauhan, and was presided over by Shri Surendra Patwa, Hon. Minister for Tourism & Culture- MP, besides other dignitaries from the MP Tourism Department. The event, which was spread over three days, showcased the tourism attractions of the state that would lead to an enhanced brand image of the region. ‘Destination Madhya Pradesh’ brought together stakeholders of the tourism industry in the state like wildlife resorts, Buddhist destinations, hotels, adventure tour operators, luxury hotels, etc. “Madhya Pradesh is currently ranked the sixth largest tourism state in India. The aim, however, is to become number one,” said Shivraj Singh

Chauhan, Chief Minister of Madhya Pradesh, while inaugurating the maiden Madhya Pradesh travel Mart in Bhopal. He informed that the state had become leader in growth rate. “The state registered 11 per cent growth in GSDP and 24% growth in agriculture in 2013-14 which is the highest in India,” he said. Next year will be celebrated as Tourism Year in the state. Surendra Patwa, Tourism Minister of Madhya Pradesh, stated that the state was focusing in rapid development of tourism by strengthening tourism-related infrastructure. Raghwendra K Singh, Managing Director, Madhya Pradesh Tourism, said: “We are offering exemption from luxury tax in the new policy, which will be applicable for eight years for new hotels. The exemption will be for five years in Indore and Bhopal. Luxury tax will not be imposed on hotels having an ARR of Rs. 3000 during the three off season months. Heritage hotels will be eligible for exemption for 10 years and Bed & beakfast establishments will be also be exempted.”

www.voyagersworld.in

Travel Technology

44>>

Wearables to drive travel’s next phase of E-commerce VW BUREAU

earable electronics will become an important tool for travelers and travel businesses will have another digital channel to master, reveals WTM Global Trends Report 2014, in association with Euromonitor International, released on 3 November) at World Travel Market. Technology businesses such as Samsung, Google and Sony already have wearable devices on the market but Apple’s launch of its iWatch, scheduled for early 2015, will be the catalyst for widespread adoption. Wearable and internet-connected devices will allow travellers to constantly receive notifications and services during their trip as well as make bookings.

The report quotes Expedia Inc’s CEO Dara Khosrowshahi, who said: “We build the technology so that those same notifications can easily go to a Google Glass or someone’s watch. You have to build your technology with very flexible architecture, so that notifications can be sent to basically any device.” Expedia already has an app for the Samsung Galaxy Gear watch and is working on one for Google Glass, with notifications rather than bookings the current focus. Elsewhere, Chinese travel site Qunar has built an app for the Samsung Galaxy Gear which does have booking functionalities, in particular for last-minute hotel deals. Starwood has an app for Google Glass

which allows bookings and provides directions to get to the hotel when at the destination. It will also work on an app which will allow an Apple Watch to be used as a room key. Airlines are also active in this sector, with Iberia, Vueling and Air Berlin promising that their passengers will be able to download boarding passes directly onto their wearable devices. The WTM Global Trends Report 2014 confirms that wearable electronics technology will be a mainstream consumer product by 2016. Wearable internet-connected devices are expected to rise from 9 million units sold globally in 2013 to a forecast 180 million in 2016. World Travel Market, Senior Director, Simon Press said: “Already some big travel brands

are embracing wearable technology as part of their customer service and distribution mix. But the big change will come when Apple launches its own wearable device next year. Its smartphones and tablets fundamentally changed the travel industry and its watch is likely to have the same impact.” Euromonitor International, Head of Travel and Tourism, Caroline Bremner added: “Wearable technology will become mainstream across geographies and all sectors of the travel industry need to be prepared. When businesses such as Expedia are already preparing their systems accordingly, the rest of the industry needs to take note.”

Abacus ContentPlus solution to roll out in early 2015 VW BUREAU

In an interview with Jeet Sawhney, MD, Abacus India on the year thus far, he says that using Abacus Ticketing Express, travel agents have issued 750,000 tickets this year to date and with ever increasing efficiency. 6,000 PNRs per minute, more than enough to cope with spikes, though we would encourage our agents’ travellers to book ahead, to ensure that there are seats on the flights that they want and rooms in their preferred hotels,” says Jeet.

n an interview with Jeet Sawhney, MD, Abacus India on the year thus far, he says that using Abacus Ticketing Express, travel agents have issued 750,000 tickets this year to date and with ever increasing efficiency. “This makes us confident that Abacus users can cope with the pressure. Our capacity is around

Voyager’s World > November 2014

and we can’t wait to see our agents enjoy the incremental business,” he said.

Abacus will host dinners for its valued travel partners in Tier 2 cities over the festive season, following a spree of expansion this year with new offices in Chandigarh, Jalandhar and Lucknow. The GDS provider has signed many new contracts including one with Via. com.

Commenting on new holidaying trends in the near future, Jeet expects a rise in authentic, experiential travel. One can also expect to learn more about this from India’s travel writers. “OTAs will need to focus on the inspiration as much as the price. There is a British expression, “a change is as good as a holiday. The idea of a holiday will be in the change. One can expect a different set of top 10 destinations in 2015.”

Jeet informed that in the first quarter of 2015, it would roll out the new Abacus ContentPlus in India, whereby its agents can dynamically package a vast new range of product options, right through to ground transportation, activities and tours. “The technology is radically different

Conferma, the providers of Virtual Card Number (VCN) technology for corporate travel signed a global contract with Abacus to give corporate travel management companies and corporate travel agencies throughout Asia Pacific access to a secure virtual payment

solution, starting from the end of this year. Integrated within Abacus WorkSpace, VCNs will improve agent control, data and process efficiency across the spectrum of corporate travel, from hotel reservations to air and rail tickets, car rentals and more. Automated reconciliation of booking and transaction data will also deliver enhanced process efficiencies, whilst offering Abacus agents a more granular view of their clients’ corporate spend. By generating a unique VCN for every travel booking, the new Abacus VirtualPayment solution will provide a more secure alternative to physical corporate or lodge cards, while dynamic credit limits, charge validity dates and merchant category restrictions further strengthen corporate governance.

Online Travel

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MakeMyTrip trains travel trade in Andaman, Bhutan VW BUREAU

akeMyTrip launched customized training programmes in Andaman Islands and Bhutan for Indians.

The programmes were launched to strengthen the soft skills of stakeholders in the local travel trade. The company recently conducted a customized five-day training programme in Port Blair and Havelock (Andaman) in collaboration with the Andaman Chamber of Commerce and Industry. This was followed by a two-day programme in Bhutan in collaboration with the Tourism Council of Bhutan (TCB) and the Guide Association of Bhutan (GAB). Through an interactive module, MakeMyTrip undertook the training

of nearly 500 participants in both the destinations. The programme conducted in Port Blair and Havelock (27 – 31 August) was customized to suit individual requirements of four groups in the region’s travel and tourism industry – local boatmen, hotel staff, tour escorts and drivers; while the training conducted in Bhutan (5 – 6 September) focused on guides and drivers. 317 participants attended the training in Andamans, while there were 175 attendees in Bhutan. The programme conducted in Port Blair and Havelock focused on imparting practical knowledge to the attendees. The format was highly interactive with role-plays and Q&A

sessions supported by videos and presentations. Attendees were from Havelock Boatmen Association, partner Hotels and MakeMyTrip’s local ground handlers. The training curriculum for Bhutan focused

on the philosophy of Atithi Devo Bhava and how to create ‘memories unlimited’ for Indians to Bhutan. Both programmes concluded with respective industry bodies issuing certificates to all the participants.

#InAbuDhabi to help recount destination experiences VW BUREAU

bu Dhabi has a new destination hashtag - #InAbuDhabi , which is centred on a ‘Tell Us Your Story #inabuDhabi’ social media initiative to encourage visitors and residents to share their experiences of the emirate on their social media channels. Spearheaded by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and offered for Emirate-wide public and private sector use, the hashtag means that real-time, authentic social content posted by visitors and residents will highlight Abu Dhabi places and experiences and inspire others to plan a break in the destination. “This hashtag has ease of recognition, will help us better manage online content, nurture a larger audience discussion base, keep content lively and give the destination greater visibility in organic search engine results,” said Mouza Al Shamsi, Acting Executive Director Marketing & Communications, TCA Abu Dhabi. “The #inAbuDhabi campaign will be wide-reaching and rolled out across all communication channels of our

visitabudhabi online resource. It will be used across social media for maximum reach and impact and will be a tool to tell the destination story locally, regionally and internationally. Creating a buzz means #inAbuDhabi must be used by message creators and destination promoters but most importantly by visitors and residents as they experience the emirate.” #inAbuDhabi was selected for its instantaneous recognition qualities and its ease of implementation by a full range of destination stakeholders. “We are looking for people to showcase the best attractions, hotels, restaurants, activities and events in Abu Dhabi and for stakeholders to use #inAbuDhabi across their own communications platforms,” explained Al Shamsi. TCA Abu Dhabi will now roll out #inAbuDhabi with an initial intensive, three-month ‘Tell Us Your Story #in AbuDhabi’ campaign which will become an ongoing promotional theme and will include PR, advertising and promotional engagement across a range of media.

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Happenings

46>>

TCEB organizes Fam for corporate planners

Atout France interactive session in Kolkata

hailand Convention & Exhibition Bureau (TCEB) concluded Connections Plus 2014 ‘MICE on the Isles’, an annual mega familiarization programme for corporate executives from Australia, China, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Russia, Singapore, Spain, USA and Vietnam. The trip was organized along with Thai Airways International and Bangkok Airways consisting of 50 overseas delegates. They visited and inspected a number of luxury hotels, facilities, recreation and adventure attractions in Bangkok, Phuket and Khao Lak.

he Consulate General of France in Kolkata and Atout France - France Tourism Development Agency jointly organised an interactive networking session for travel agents in October in Kolkata. Inputs on visa issues and marketing activities were shared besides a presentation on Destination France. Fabrice Etienne,Consul General of France said that tourist visa applications were being processed in 48 hours in peak season. Hotel bookings or vouchers are not needed any more from Indian tourists, provided their financial situation covers their expenses.

Ministry unveils Tripigator.com Android app

Malaysia Airlines & Tourism Malaysia mark Visit Malaysia Year 2014

ripigator.com, the Android mobile application of Incredible India’s official trip planning and destination discovery was launched by the Ministry of Tourism recently. Tripigator.com creates personalized itineraries matching user preferences. It has integrated maps and geo-location based discovery of details which further improves travellers’ in-destination experience. It generates itineraries based on fewer inputs and significantly reduces user’s effort by replacing 10 tabs to one tab. The website www.tripigator.com is already an official travel planner of Ministry of Tourism and is available on Incredible India’s website. Tripigator helps both domestic and international travellers in planning their trips seamlessly by asking basic inputs such as timeline, budget, areas of interest and destinations of choice.

Voyager’s World > November 2014

alaysia Airlines, together with Tourism Malaysia, gave away best deals to Malaysia in conjunction with Visit Malaysia Year 2014 from 08 - 20 October 2014. This campaign is for immediate travel until 31 May 2015 on Economy Class and offers customers the opportunity to discover Malaysia and experience its vibrant cities, colourful culture and gastronomy at its best. According to Malaysia Airlines’ Regional Senior Vice President, South Asia and Middle East Azahar Hamid: “Being the national carrier, Malaysia Airlines is delighted to offer unbeatable bargains in collaboration with Tourism Malaysia. Indian travellers can explore the best of Malaysia with great deals on board during Visit Malaysia Year 2014. Buy now and travel at your leisure within a six-month travel window.” Fares are inclusive of airport tax and surcharge, 30kg check-in baggage allowance with one piece cabin baggage allowance of up to 7kg.

47>>

WTM London gets a taste of Dubai Food Fest 2015

ubai Food Festival 2015 will return with a 22-day programme of events, activities and mall and restaurant activities created to highlight the diverse food offering of the Emirate, from five-star gourmet to quality street food; international brands to a scene of home-grown concepts influenced by Arabic flavours and the menus of 200 nationalities who live in Dubai. To mark the announcement of the 2015 edition of the Dubai Food Festival, visitors to the Dubai stand at WTM saw an art exhibit of Dubai’s world-famous skyline and landmarks made entirely out of food. Created by UK-based food artist Paul Baker, ‘Dubai Tourism Foodscape 2014’ installation includes landmarks such as the Burj Khalifa, Burj Al Arab, Palm Jumeirah and Dubai Creek, and following its appearance at WTM, it will be on display in Dubai during the festival.

Deeper Blue enters into India market with CIMGlobal

Palawan named Top Island by Conde Nast

MEHAIR & MTDC conduct seaplane trials at Girgaum Chowpatty

eeper Blue signed an agreement with Indian agency CIMGlobal to form Deeper Blue Asia (DBA). The partnership marks the UK-based live communications agency’s entry into the Asian market when DBA opens its doors for business later in 2014 in Bangalore. “We are delighted to be operating in Asia now, forming a strong partnership with such a well-respected agency group,” said Deeper Blue’s co-founder Jeremy Garbett. “We think it’s particularly important to have a strong, professional regional alliance in place when undertaking any new agency introduction and CIMGlobal have an excellent reputation in their own sector.”

alawan in the Philippines emerged as the ‘Top island in the world’ by Conde Nast Traveller magazine in its 27th Annual Readers’ Choice Awards. Beating 147 other islands across the world, Palawan was given the highest rating mostly due to the declaration of the Puerto Princesa Subterranean River as one of the new seven natural wonders of the world. “Palawan’s natural wonder is one of the longest underground rivers in the world, traveling five miles through a subterranean cave system. Guided boat tours take visitors down a portion of the waterway, where karsts, natural rock formations created by dissolving limestone, loom in every direction,” the magazine said.

EHAIR, along with MTDC, has been working on the project for nearly two years and has obtained crucial clearances from authorities including the Ministry of Defence, Coast Guard, Indian Navy, and Mumbai Police, Urban development department, BMC, Mumbai Port Trust, Mumbai Police, environment department and Airports Authority of India etc. The Cessna 208A amphibian aircraft took off from Juhu Aerodrome and had a touch-down off Girgaum Chowpatty seven minutes later while the estimated travel time by road is about an hour and 30 minutes from Juhu to Girgaum Chowpatty; with seaplane service the travel time will be reduced considerably to under 10 minutes.

www.voyagersworld.in

Destination

48>>

Bhopal: Bustling pot of culture! PRIYAMVADHA BALARAM

The city surprises one with an impressive green cover, natural attractions, sightseeing options and a way of life

that silently sways you between the past and the present.

ier 2 cities in India have never ceased to prove me wrong about my presumption on their sightseeing options. Bhopal, too, surprised a first-timer as me with its share of attractions. One is welcomed by vast stretches of greenery as you land at the Raja Bhoj Airport. The roads leading into the city are skirted by foliage and spaces that are a far cry from the congestion in the metro cities. Bhopal, known as the city of lakes has a number of natural as well as manmade lakes and are well-maintained. The two major lakes are Upper Lake and Lower Lake. Upper Lake has boating facilities. Both the lakes turn into a breezy hangout in the evenings for the residents and as night falls, it is not uncommon to see clusters of people as well as big families parked along the roadside to chill out.

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Bhopal gets its name from Bhojapal, the city founded by Raja Bhoj. Bearing a strong influence of Nawabi history, the city has two areas – New Bhopal and Old Bhopal, which is still evocative of old times with crowded

markets, narrow lanes and mosques. The new city has well-laid infrastructure, clean and wide roads and accessible to the rest of the city. Bhopal, by itself has a number of places to visit during the day. Built in 1837, the Taj-ul-Masjid is one of the largest and most splendid mosques in Asia. We visited the mosque in the evening when it was prayer time and interestingly there were six wedding sermons taking place then. There were different groups of people with the grooms surrounded by seniors, all attending a pre-nuptial sermon by a leader. There is a courtyard with a large tank in the centre and a grand double-storeyed gateway with four archways. Wearing footwear inside the premises is forbidden and women are required to be dressed decently with their clothing expected to go below their knees. One must visit the Tribal Museum that is situated close to the city centre, amidst greenery. I would have surely missed something had I not visited

the place. From the location, and façade to the interiors and displays, calling the entire place outstanding would be an understatement. Known as the ‘Museum of Man’, the tribal habitat exhibits life-size abodes of the various tribes living in the state and the various art and craft displays that adorn the nooks, ceiling and the centre are sure to hold the visitors in awe. The displays depict the day-to-day living of the tribal people and they have hand-made artifacts sourced from the ethnic groups themselves and one needs to spend a good three to four hours to learn about it. We had to leave half-way unfortunately as there were heavy showers in the area. The museum charges a nominal entry ticket and allows photography without flash. Other places that one can visit in the city are Bharat Bhawan, Sadar Manzil, Shaukat Mahal, Laxmi Narayan Temple, Van Vihar National Park and Government Archaeological Museum,

to name a few. For those who would like to collect a souvenir or two, Bhopal has some exquisite handicrafts and the markets teem with clutches, bags and clothing that are embellished with this craft. The city also has a number of eateries that serve the local cuisine and the Nawab-style Biriyani and gravies are a must-eat here. If you have a day or two to spare, I would recommend a visit to Sanchi, home to the famous Stupa containing the Buddha’s relics. It is situated at about 48 km from the city and one can take a bus or a taxi. Alternately, the Bhimbetka Caves, which is about 46km south of Bhopal, can also be visited. Bhimbetka has over 600 rock shelters from the Neolithic age. There are vivid, panoramic paintings in over 500 caves depicting the life of the prehistoric cave-dwellers. Bhopal leaves you surprised with its multi-faceted culture radiating heritage blended with old-world charm, not overshadowed by development.

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Top Appointments

49>> Lincoln Barrett

Naveed Ahmed Khan

Vice President, Commercial - AMEA, InterContinental Hotels Group (IHG)

Area Sales Manager – Western India, Cathay Pacific Airways

incoln Barrett is the new VP - Commercial for IHG’s Asia, Middle East and Africa (AMEA) region. Prior to this, he was VP - Distribution and Relationship Marketing for IHG’s Greater China region. Before joining IHG in 2007, he had been in consulting and agency services companies in Atlanta, Dallas, Minneapolis, Auckland and London.

Naveed Ahmed Khan has been appointed Cathay Pacific Airways’ Area Sales Manager – Western India. In his new assignment, he will oversee the sales in Western India based out of Mumbai. Naveed has been with the airline since 2008 and was most recently in Hyderabad as Area Sales Manager – Andhra Pradesh for passenger sales in the region.

Sumit Kumar

Ramasamy Natarajan

General Manager, Hyatt Place Gurgaon/Udyog Vihar

Director of Sales, Shangri-La Hotel, Bangalore

umit Kumar has joined as General Manager of Hyatt Place Gurgaon. Having been part of the group for the past 11 years, he had worked with Grand Hyatt Dubai, Grand Hyatt Muscat, Park Hyatt Goa Resort and Spa and most recently with Hyatt Place Hampi as the General Manager. In his new role, he will supervise the overall hotel operations.

amasamy Natarajan has joined Shangri-La Hotel Bangalore as the Director of Sales. In his new role, Ram will head sales for corporate sales, MICE and travel trade business. With over 11 years of experience in the industry, in his last assignment; he was part of the pre-opening team and the sales team at the Fairmont, Jaipur.

Rajesh Menon

Neha Saigal

Regional Sales & Marketing ManagerS.Asia, Cathay Pacific Airways

Associate Director of Rooms, JW Marriott Mumbai

athay Pacific Airways appointed Rajesh Menon as the airline’s Regional Sales & Marketing Manager - South Asia. He will be responsible for overseeing the sales and marketing in South Asia and will be based in Mumbai. He has been with the airline since 2005 having served at Mumbai airport, Chennai airport and in Qatar.

W Marriott Mumbai appointed Neha Saigal as the Associate Director of Rooms. She brings more than 10 years of experience at various Marriott International properties such as Courtyard Pune City Centre, JW Marriott Chandigarh and Melbourne Marriott Hotel, Australia, JW Marriott Mumbai.

Karin Sheppard

Antonette Eckert

Chief Operating Officer AMEA Franchising, IHG

Director, International Tourism-Asia/ Pacific, San Francisco Travel

arin Sheppard has become Chief Operating Officer for IHG’s Australasia, Japan, Korea & Asia, Middle East and Africa (AMEA) Franchising. Presently the brand’s Chief Commercial Officer (CCO) for AMEA, she will take up her new role from 1 January, 2015 wherein she will oversee the operations of over 100 hotels in more than 10 countries across brands.

an Francisco Travel Association appointed Antonette Eckert as Director, International Tourism-Asia/Pacific. She was earlier with Visit California, Ogilvy One, SCP/RAPP Collins Worldwide. In her new role, Eckert will manage sales in Asia/Pacific, including China, Japan, Korea, Australia, New Zealand, India and Southeast Asia.

Daniel Ruff

Manju Nishant

President & MD -EMEA / Indian Ocean Wyndham Hotel Group

Senior Sales Manager- Travel Industry, Sarovar Hotels

yndham Hotel Group appointed Daniel Ruff as President and Managing Director of Europe, Middle East and Africa (EMEA) and Indian Ocean regions. In this role, he will be responsible for the group’s strategic development and operational, marketing, revenue and sales services to the company’s franchisees and development partners.

arovar Hotels has appointed Manju Nishant as Senior Sales Manager – Travel Industry Sales. In her new role, Manju will be responsible for driving travel sales for Sarovar hotels. With over 17 years of experience, Manju has worked with Radisson, Usha Lexus Hotels & Resorts, Choice Hospitality, etc. Her last assignment was with Keys Hotels.

www.voyagersworld.in

NETWORKING ISthe THE networking is keyKEY November

December

January

November2014

February

13, 14

MICE Asia Pacific Exhibition 2014, Singapore

18, 19, 20

eibtm Barcelona, Spain

21, 22, 23

India International Travel Mart Pune

28, 29, 30

India International Travel Mart Hyderabad

December 2014

February 2015

Jan 28, 29 Feb 1

4, 5, 6, 7

12, 13, 14

Adventure Travel Symposium Mumbai

Travel Turkey Izmer 2014 Izmer, Turkey

19, 20, 21

FITUR Madrid, Spain

Maharashtra International Travel Mart, Mumbai

20, 21, 22

Holiday Expo Vishakapatanam

India International Travel Mart Kolkata

January 2015 16, 17, 18

India International Travel Mart Kochi

23, 24, 25 Holiday Expo Coimbatore

12 - 20

Outbound Travel Roadshow Mumbai, Bangalore, Kolkata Ahmedabad & Delhi

29, 30, 31

SATTE New Delhi, India

March 2015 4, 5, 6, 7, 8 ITB Berlin Berlin, Germany

18, 19, 20, 21 MITT Moscow, Russia

26, 27, 28, 21 TUR, Gothenburg Sweden

www.voyagersworld.in

March

Pune

: 21, 22, 23 November 2014

Hyderabad : 28, 29, 30 November 2014 Kochi

: 16, 17, 18 January 2015

Kolkata

: 20, 21,22 February 2015

A spectacular showcase to stimulate the domestic and International travel industry. More customers, business improvement strategies, star status, wide audience and extra mileage. Everything to lead your business to non-stop activity - only at IITM. Discover a great new potential and reap greater profits. Real excitement, as youâ&#x20AC;&#x2122;ve always desired!