Single Service Representatives (SSR) Contact Details

If you are out of the services please ensure you send your claim form and required documents to your Single Service Representative and not ELCAS. You can view their details by visiting the Service Leaver Claiming ELC page.

ELCAS CONTACT DETAILS

ELCAS

Basepoint Business Centres

Tewkesbury Business Park Oakfield Close

Tewkesbury Gloucestershire

GL20 8SD

Tel: UK: 0845 3005179

Overseas: 0044 191 442 8196

Lines open 09:00 – 17:00

Monday to Friday excluding bank holidays

Email: elcas@m-assessment.com

Service Representative (SSR) if you have been unable to find the answer to your query on the website and the FAQs page, contact;

Elc Manager

Mailpoint 3.3

Leach Building, Whale Island

HMS Excellent Portsmouth PO2 8BY

ARMY Learning Credit Scheme (LCS) Manager

Education Branch Zone 4, Floor 2, Army Personnel Services Group, Home Command

Ramillies Building, Army HQ Monxton Road, Andover SP11 8HJ

ROYAL AIR FORCE

Learning Credits Administrator

Accreditation and Education Wing

RAF Central Training School HQ 22 TrgGp Room 221B Trenchard Hall

RAF College Cranwell NG34 8HB

• Or a first foundation degree or first full undergraduate degree or national equivalent. Typically to be eligible for this support, the higher education qualifications would be at levels four-six of the Framework for Higher Education and Qualifications in England, Wales and Northern Ireland (FHEQ) eg: a first undergraduate degree (including foundation degree) or Higher National Certificate or Diploma for which the entry qualification is lower than a degree and which normally takes place at a publicly funded institution.

• In Scotland the equivalent qualification is a Higher National Certificate (HNC), Higher National Diploma (HND) or a first undergraduate degree, undertaken at a further education college (FE college) or a higher education institution (HEI).

Tel: 02392 625954

Email: NAVYTRGHQEL3RRESETSO3C@mod.uk

Claiming

• Firstly read the Joint Service Publication (JSP) 822 and ensure you meet the eligibility criteria.

• Complete the PF FE/HE claim form (paper/electronic) and submit it to your Education Staff a minimum of 25 working days prior to your course start date/registration date.

• Check the ELCAS website of approved PF FE/HE providers –Publicly Funded FE/HE providers for the purpose of this support will be highlighted and ensure the chosen course is designated for student support.

• Provide evidence of your last day of Service which can be one of the following: - copy of your discharge document, copy of P45 terminating employment, document stamped by regiment confirming leaving date.

• Provide a copy of a utility bill showing your home address.

Tel: 01264 381580

Email: elc@detsa.co.uk

The Army ELC helpline is open Wednesday 0930-1230.

• Submit full information about the course that you wish to undertake and include details of your registration date where applicable.

• If wishing to use a new provider ensure they will be eligible to participate in this scheme (they must deliver Publicly Funded FE/ HE) and ask them to apply for approved provider status as per the information on the Learning Provider page of the ELC website.

• As with the current ELC scheme – try not to leave everything to the last minute. Allow time for any new providers to be accepted onto the scheme. This can be a lengthy process. Once accepted you can submit your application.

• Remember! If you are submitting your second or third claim, you must complete your previous claim evaluation form online via accessing your Member's Area.

Tel: 01400 268 183

Email: 22TrgGp-CTS-AandEWgLCA@mod.uk

If you have any questions with regards to the above, then please discuss with your Single Service Representative. Submit all necessary documentation to your Single Service Representative (address details above).

RAF Personnel can request a copy of their discharge document from the RAF Disclosures team at www. raf.mod.uk/links/contacts.cfm.

Army Personnel can request details of discharge dates from the Army Personnel Centre –phone number 0845 6009663