Services for homeless People IN STOKE-ON-TRENT MINI-SERVICE DIRECTORY
Rough Sleepers Services
ROUGH SLEEPER HELPLINE
We can help you to find accommodation, claim benefits or find a doctor. We do daily street outreach and we will come to you
0800 970 2304
Rough Sleepers Team, T: 0808 2000 247 (24 hour messaging service) Help for the Homeless T: 07507 999850, 07783 145034
Free from landlines and pay phones but some mobile providers may charge
Community Matron for the Homeless T: 07422 076589
24 HOUR MESSAGING SERVICE AVAILABLE
1
Hostel accommodation
You will have your own room. You can talk to us about what help you would like. If you have previously been excluded, we will consider you again. A500
1. Brighter Futures 90 Hope Street, Hanley, T: 01782 279234 Homeless men, women, and couples aged 18+
Hanley
2. Vale Street Lifehouse – Salvation Army Vale Street, Stoke, T: 01782 744374 Homeless men, women, and couples aged 18+
Housing
We can provide you with information and advice on housing issues, help you to find accommodation, as well as give you advice on benefits, debt, or rent arrears.
Hanley Park
Housing Solutions Service, Stoke, T: 01782 233696, 01782 234234 (Emergency service)
2 00
A5
Social Care
If you feel that your physical or mental wellbeing is at risk then you are entitled to an assessment of your needs which must focus on the outcomes important to you. Social Care Contact Centre, Stoke, T: 0800 561 0015, 01782 234234 (Emergency duty team)
EMPTY BUILDINGS ARE DANGEROUS
don’t light fires indoors Know a safe way out!
In an emergency call
999
ROUGH SLEEPER HELPLINE
0800 970 2304 Free from landlines and pay phones but some mobile providers may charge
Needle Exchange Drug & Alcohol Misuse
If you are concerned about your use of alcohol, drugs, or ‘legal highs’ then we may be able to help. Call us to discuss your circumstances. Lifeline, Hanley, T: 01782 283113 One Recovery, Newcastle, T: 01782 662585 FRANK, T: 0300 123 6600
Foodbanks
If you use needles, it is important to use and dispose of them as safely as possible. This will help to keep you and others safer. Needle exchange schemes operate across Stoke-on-Trent.
Domestic Violence Outreach Team, Hanley, T: 01782 205500 Helpline (Mon-Fri 10am-3pm), 01782 222421 Enquiry line (Mon - Fri 8.30am - 5.30pm)
Needle Exchange Scheme Burslem, Queen Street Pharmacy, Queen Street, Burslem, T: 01782 839592
Gingerbread, Longton, T: 01782 344740
Needle Exchange Scheme Hanley, Lloyds Pharmacy, 84 Upper Huntbach Street, Hanley, T: 01782 266229
Men’s Advice Line, T: 0808 801 0327
Bethel Church, Dunrobin Street, Longton T: 01782 599352
Needle Exchange Scheme Shelton, Co-operative Pharmacy, Stoke Road, Shelton, T: 01782 847420
St Stephen’s Community Church, 161a Dawlish Dr, Stoke, T: 01782 260876
National Domestic Violence Helpline, T: 0808 2000 247
Needle Exchange Scheme Longton, Lloyds Pharmacy, Trentham Road, Longton, T: 01782 316216 Needle Exchange Scheme Meir, Co-operative Pharmacy, 57-59 Weston Road, Meir, T: 01782 313772
St John’s Welcome Centre, 30 Greasley Rd, Stoke T: 01782 232475
Domestic abuse can affect anyone. If you or someone you know has experienced physical, psychological, financial, or emotional abuse then we may be able to help.
Needle Exchange Scheme Bucknall, Lloyds Pharmacy, 128 Werrington Road, Bucknall, T: 01782 219830
You may be eligible for free food from a foodbank. Ordinarily you will need to be introduced by an organisation who will povide you with a voucher.
Hope Community Church, Upper Huntbach Street, Hanley, T: 01782 367447
Domestic Abuse
Needle Exchange Scheme Shelton, Lloyds Pharmacy, 25-27 Stoke Road, Shelton, T: 01782 848670 Needle Exchange Scheme Sneyd Green, Lloyds Pharmacy, 72-74 Milton Road, Sneyd Green, T: 01782 212735
Drop-in Services
Sexual Health or Exploitation
If you are concerned about your sexual health or believe that you may be being exploited, then we may be able to help. Women’s project, Hanley, T: 01782 286862 Savana Sexual Violence Service, Hanley, T: 01782 433204 (24 hr message line)
Young People
Stoke-on-Trent Foodbank, Hanley Community Fire Station, Lower Bethesda Street, Hanley, T: 01782 899018
Drop-in services provide a warm welcome, companionship, and often a free meal or snack. Caribbean Center, Hanley, T: 01782 267888, 01782 461410
If you are between 16 and 30 years old, then you may qualify for specialist services for young people. Call us and we may be able to help.
Swan Bank Methodist Mission, Swan Square, Burslem, T: 01782 575 129
Christchurch, Stoke, T: 01782 844718
YMCA Youth Campus, Hanley, T: 01782 222376
Compassion Kitchen, Regent Rd, Stoke
Younger Mind, Hanley, ST1 5HN, T: 01782 262100
Wesley Hall Methodist Church, Noblett Road, Sneyd Green, T: 01782 281 818
Hanley Baptist Church, Hanley, T: 01782 280559, 07828 924522
Young People’s Drug Project, T: 01782 262100
Open Door, Cobridge, T: 01782 844718
Base 58, T: 01782 286862, 07879 423935 (text or message) 07899 923598 (women), 07747 442726 (men)
West End Methodist Church, 405 London Road, West End, Stoke
St Marks Church, Shelton, T: 01782 844718
Salt Box, Hanley, T: 01782 207200
Mental Health
If you or someone you know feels sad, depressed, worried or confused, self-critical or worthless, alone, or is at risk of self-harm then we can help. Staffordshire Mental Health Helpline, T: 0808 800 2234
Your important contacts Other Useful Services
The following services may be able to offer advice or signpost you in the right direction if you don’t know which way to turn.
Changes, Stoke, T: 01782 411433 North Staffordshire Mind, Hanley, T: 01782 262100
Citizens Advice Bureau, Hanley, T: 03444 111 444
The American, Burslem, T: 01782 835220
Safer City Partnership, T: 01782 235708
The Observatory, Hanley, T: 01782 272799
Stoke on Call, T: 01782 234234
Samaritans, Burslem, T: 01782 213555
You can use this space for numbers that are important to you