Service Directory for People Experiencing Homelessness (Z-Card) 2018

Services for People Experiencing Homelessness in STOKE-ON-TRENT

Services for homeless People Front cover MINI-SERVICE DIRECTORY

Rough Sleepers Services We can help you to find accommodation, claim benefits or find a doctor. We do daily street outreach and we will come to you Rough Sleepers Team, T: 0800 970 2304 (24 hour messaging service) Help for the Homeless T: 07507 999850, 07783 145034

You do not need a fixed address You do not need identification Your immigration status does not matter If you have any issues registering or accessing a GP practice, a local Healthwatch can direct you to advice You have a right to register & receive treatment from a GP practice

01782 683080 5

Hostel Accommodation & Drop In Services You will have your own room. You can talk to us about what help you would like. If you have previously been excluded, we will consider you again. Drop-in services provide a warm welcome, companionship, and often a free meal or snack.

1. Brighter Futures 90 Hope Street, Hanley T: 01782 279234 Homeless men, women, and couples aged 18+ 2. Vale Street Lifehouse – Salvation Army Vale Street, Stoke T: 01782 744374 Homeless men and women, aged 18+ 3. The Macari Centre Regent Road, Hanley T: 07500 771682 / 07884 586129 Homeless men and women, aged 18+

4. Caribbean Center NORSACA, Lindsay Annxex, Cannon Place, Hanley T: 01782 267888, 01782 461410 1

4. Help for the Homeless NORSACA, Lindsay Annxex, Cannon Place, Hanley T: 07507 999850, 07783 145034

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5. Open Door, Christchurch 291 Waterloo Rd, Stoke T: 01782 844718 6. Open Door, St. Marks Church Broad Street, Shelton, Shelton, Staffordshire, ST1 4LT T: 01782 844718

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7. Compassion Kitchen Sacred Heart Social Club, 1 Eastwood Place, Hanley, Stoke 8. Hanley Baptist Church 53 Regent Rd, Stoke T: 01782 280559, 07828 924522 9. Salt Box Bemersley House, Gitana St, Stoke T: 01782 207200 2

In an emergency call

999

ROUGH SLEEPER HELPLINE

Know a safe way out!

Back cover

Social Care Contact Centre, Stoke, T: 0800 561 0015, For emergencies outside of office hours, contact the Emergency Duty Team on T: 01782 234234

don’t light fires indoors

0800 970

If you feel that your physical or mental wellbeing is at risk then you are entitled to an assessment of your needs which must focus on the outcomes important to you.

EMPTY BUILDINGS ARE DANGEROUS

Free from landlines and pay phones but some mobile providers may charge

Social Care

Needle Exchange Drug & Alcohol Misuse If you are concerned about your use of alcohol, drugs, or ‘legal highs’ then we may be able to help.

Call us to discuss your circumstances.

CDAS, Hanley, T: 01782 283113 One Recovery, Newcastle, T: 01782 662585 FRANK, T: 0300 123 6600

If you use needles, it is important to use and dispose of them as safely as possible. This will help to keep you and others safer. Needle exchange schemes operate across Stoke-on-Trent.

CDAS Needle Exchange Hanley Wood House, Euturia Road, Hanley. T: 01782 283113 CDAS Needle Exchange Tunstall 46 Roundwell Street, Tunstall. T: 01782 283113 Needle Exchange Scheme Bucknall, Lloyds Pharmacy, 128 Werrington Road, Bucknall, T: 01782 219830

Domestic Abuse Domestic abuse can affect anyone. If you or someone you know has experienced physical, psychological, financial, or emotional abuse then we may be able to help.

Domestic Violence Outreach Team, Hanley, T: 01782 205500 Helpline (Mon-Fri 10am-3pm), 01782 222421 Enquiry line (Mon - Fri 8.30am - 5.30pm) Gingerbread, Longton, T: 01782 344740 National Domestic Violence Helpline, T: 0808 2000 247 Men’s Advice Line, T: 0808 801 0327

Needle Exchange Scheme Burslem, Queen Street Pharmacy, Queen Street, Burslem. T: 01782 839592

Foodbanks You may be eligible for free food from a foodbank. Ordinarily you will need to be introduced by an organisation who will provide you with a voucher.

For locations and opening times of all Foodbanks operating in Stoke-on-Trent call T: 01782 899018 or visit stokeontrent.foodbank.org.uk

Young People If you are between 16 and 30 years old, then you may qualify for specialist services for young people. Call us and we may be able to help.

YMCA Youth Campus, Hanley, T: 01782 222376 Younger Mind, Hanley, ST1 5HN, T: 01782 262100 SAFE (Substance and Alcohol Family Education) T: 01782 234195 Catch 22, T: 01782 237106

Needle Exchange Scheme Hanley, Lloyds Pharmacy, 84 Upper Huntbach Street, Hanley, T: 01782 266229 Needle Exchange Scheme Longton, Lloyds Pharmacy, Trentham Road, Longton, T: 01782 316216 Needle Exchange Scheme Shelton, Lloyds Pharmacy, 25-27 Stoke Road, Shelton, T: 01782 848670 Needle Exchange Scheme Sneyd Green, Lloyds Pharmacy, 72-74 Milton Road, Sneyd Green, T: 01782 212735

Staffordshire Mental Health Helpline, T: 0808 800 2234 Changes, Stoke, T: 01782 411433 North Staffordshire Mind, Hanley, T: 01782 262100

Housing We can provide you with information and advice on housing issues, help you to find accommodation, as well as give you advice on benefits, debt, or rent arrears.

Housing Solutions Service Stoke, T: 01782 233696 One Smithfield, Leonard Coates Way, Hanley ST1 4FA For emergencies outside of office hours contact the Emergency Duty Team on T: 01782 234234

Other Useful Services

The following services may be able to offer advice or signpost you in the right direction if you don’t know which way to turn.

The American, Burslem, T: 01782 835220

Citizens Advice Staffordshire North and Stoke-on-Trent, Hanley, T: 03444 111 444

The Observatory, Hanley, T: 01782 272799

Safer City Partnership, T: 01782 235708

Samaritans, Burslem, T: 01782 213555 Access Team, T: 0300 123 0907

If you are concerned about your sexual health or believe that you may be being exploited, then we may be able to help.

Adult Sex Workers Service, Hanley, T: 01782 286862, T: 07824 306449, T: 07876 442317 Savana Sexual Violence Service, Hanley, T: 01782 433204 (24 hr message line)

Needle Exchange Scheme Meir, Well Pharmacy, 786 Uttoxeter Road, Meir, T: 01782 313720

Mental Health

If you or someone you know feels sad, depressed, worried or confused, self-critical or worthless, alone, or is at risk of self-harm then we can help.

Sexual Health or Exploitation

Your important contacts

You can use this space for numbers that are important to you

ROUGH SLEEPER HELPLINE

0800 970 2304 Free from landlines and pay phones but some mobile providers may charge