Zest Awards Special - Winter 2019

For everyone at Voyage Care Winter 2019

Aswards pecial

Oh,

what a

night!

exclusive!

A moment on the red carpet with Ben and Tom’s teams Read more on Page 18

P lus!

Westwood House go wild!

Page 6

Get the inside scoop on the biggest night of the year, our 2019 Voyage Excellence Awards Page 8

2

Inside

to Great

readr

he toget

11

Check out the Voyage Excellence Awards winners 11 Your new staff platform, Hive!

20

Debbie’s ready to celebrate Christmas, are you?

23

h iv e

20

Welcome A huge welcome to ou r 2019 Voyage Excellence Awards Zest special!

Congratulations to ever yone who received a nomination, and also to our regional winners – it’s a huge achievement! We’ve pa cked this issue with all you need to know about the biggest night of the year.

Don’t forget Hive – our new staff platform is the place to go for even more VEA photos and st ories.

Our annual awards wer e a truly special evening, and I’m delighted we’re able to share som e of our winners’ inspiring storie s in this edition of Zest.

We had a record numbe r of nominations – 1,088 – so competitio n was fierce!

s r e lp e h ’s e u s is is Th The communications and marketing teams helped make the VEAs the best and biggest event of the year!

For everyone at Voyage Care Winter 2019

Aw spard ecials

Oh,

what a

night!

exclusive!

A moment on the red carpet with Ben and Tom’s teams Read more on Page 18

Plus!

Westwood House go wild!

Page 6

Get the inside scoop on the biggest night of the year, our 2019 Voyage Excellence Awards Page 8

Our cover star this issue is Jillian Northen, who won the Sade Abayomi award.

23

corner

Our Facebook fans certainly got excited for all our winners on the night of the Voyage Excellence Awards!

Here are some of our most popular posts…

71 likes 4 comments

g 25 years Celebratin re Ca at Voyage

Congratulations to all ou r winners and finalists, and thank you to everyone for making th is year ’s Voyage Excellence Awar ds the best yet!

Jayne Davey Chief Operating Officer

akes to the t y le s a e B d Kerri t her awar c e ll o c o t stage ers: w s n A

,088 1: B, 1 ie Ogilv 2: A, a Civic ood 3: A, og f Cat/d 4: C,

e

Social

Que st How ion 1: m nom inati any on we h ave s did in th year is ’ s A: 10 VEAs? 8B C: 11 : 1,088 ,088

3

Zest has been shortlisted for a National award for Best Publication at the CorpComms 2019 awards!

The announcement will be made on 20 November – wish us luck.

52 likes 16 commen ts 3 shares 1k views

22,692 Total number of likes: 5,259 Total number of comments: 211 Total number of views:

Find us o

n...

@VoyageCareLtd

@VoyageCare

Voyage Care Ltd

Get involved and be social!

4

News flash Hot off the press, here’s what you have been getting up to since the last issue of Zest...

42 miles all for charity h Thomas wit ! te his certifica

Staff and people we support from Nottinghamshire took part in the Louise Smalley charity walk in June. With over 40 miles to complete, it took them just over 14 hours. Well done everyone!

Summer Fun for Soccer Aid

Tony has cycling sk, wilhlos!

Tony Well done to trike in a started riding ow riding his is n January, and bike. He’s so two-wheeled fident, and on much more c w cycling ne is putting his e! us skills to good

On 16 June, one of our services in Gloucester took some of the people they support to watch Soccer Aid. They loved watching the celebrity football match, and they’re already excited for next year!

5

Happy Birt hday,

Pat!

Summer throwba ck

Back in won o the summ u comp r sunflow er, Martin e e grow tition. He r growing ing h s tarted is yogu rt po sunflowe ts, rs in look a t them and just now!

Pat, a pe rs East, rec on we support in en t birthday tly celebrated h he North er !S disco tha he loved the bu 50th ff t the sta ff put on et and for her!

30 years to celebrate

In July, Heather House had an open day to celebrate their 30th anniversary! It was a fantastic event with a buffet, magic act and more.

We won a holiday!

When one of the people we support from Hartlepool won a holiday in a fancy-dress competition, it was the perfect opportunity for the whole team to take a trip to Blackpool together. They had so much fun!

Get in touch

We love to hear all about what you have been up to! Send your good news stories to communications@voyagecare.com

6

Westwood House The Wildlife Trust visited Westwood House for a five-week course to teach them some new outdoor skills. They learned how to be more mindful and confident outdoors, and took part in lots of activities outside, like weeding and planting sunflowers and tomatoes.

They all enjoyed a cooked brunch.�

Hayley, Deputy Manager

go wild Each week they learned something new, from looking after their mental health, to celebrating nature and our beautiful planet. They wanted to show how to make the most of our nature reserves, so everyone got hands-on and learned how to build hedgehog hotels.

Did you know?

Hedgehogs shouldn’t drink milk or eat bread, but they love cat or dog food!

n 4: o i t s Que food do t e?

Wha hogs lik s e ge hed ndwich t/ a a A: S up C: C o B: S g food do

7

Make your own

g o h e g hed

ild!

l e t o h

They had a go at sawing wood, planting sunflowers and weeding.

They loved getting involved with a nature hunt game, which was really fun! Everyone got a certificate for completing the course and had a great time!

Use a plastic box – make sure it’s big enough for your spiky friend to be comfy!

Make an entrance hole to act as a tunnel.

It was a really good, fun session.”

The people supported by Westwood House

The shor t s tory The Wildlife Trus

t went to vis Westwood it House to te ach them so new outdoo me r skills. It wa s lots of fun They learne ! d how to w eed, plant a build hedge nd hog hotels!

We would love to see your handmade hotels. Send us a photo to communications@voyagecare.com

Finish your hedgehog hotel – add dry leaves and soil and replace the lid!

8

Welcome

to the

Voyage Excellence

Awards l

a Speci

was evening s d r a w a al pages Our annu ver the next few t our !O fantastic d out more abou om fin ht, and fr ig you can n e h t from winners ds. nal awar ! io g e r r u o l winners a n io g e r ur e to all o s?

Well don iliar face m a f y n a spot Can you

, This year s reg ctor Managing Dire h c a e , st u g u A y Back in ional winners b g re ir e th d te a. celebra n afternoon te nding a to m e th g n me inviti given out, com re e w s te a c fi Certi nd dedication. a rk o w rd g a h ir the of our deservin ll a to s n o ti la Congratu rs! regional winne

Branch of the Year Dorset DCA DCA North 3

Marlborough House DCA Norfolk Kingston DCA Berkshire DCA

South North Central West Central East South East South West

Community Team of the Year Team Tom South BROCS North Stoke Day Service Central West Lions Cross Central East Watton Road South East Renoir Road South West Community Support Worker of the Year Julie Harper, Dorset DCA South Julie Golightly, DCA North 3 North Amy Walters, Wrexham DCA Central West Robert Smith, DCA West Midlands Central East Eve Wright, Kent & Medway DCA South East Justine Gash, Berkshire DCA South West

regional winners!

Community Manager of the Year Ben Caulfield-Lawrence, Dorset DCA South Claire Pearson, West Farm Cottages North Kerri Beasley, Staffordshire DCA Central West Emma Martins, DCA East Central East Georgina Long-Price, Hertfordshire DCA South East Rachael Hall & Robert Coggins, Swindon Metro Hub South West Care Home Team of the Year Harefield Lodge South The Granary North Summerfield Court Central West 24 St Marks Road Central East Oak House South East Roselea South West Care Home Support Worker of the Year Hollie Pannell, Durlands Road South Dawn Ferguson, Tweed Lodge North Peter Riley, Woodlands Central West Julie Bogdanovic, Hall Green Road Central East Caroline Heudebourck, Mawney Road South East Ian Leadbeter, Langley House South West Care Home Manager of the Year Marilyn Walker, Cloverdale South Graham Coulton, Heather House North Azra Bibi, Westwood Central West Olivia England, Arnold Road Central East Valery Farrelly, Mawney Road South East Emma Lock, The Minster South West

Field Based Team Member of the Year Dan Woodall, Dorset DCA South Helen Sherriff, Highfield Farm North Claire Wright, Solihull & Birmingham DCA Central West Kayleigh Dawson, Nottingham SL Central East Mari Jordan, Wiltshire DCA South West Specialist Team of the Year Physiotherapy Team South Mannering Avenue North 1 Tamerton Road Central West Ruddington View Central East Millstream House South East Wey House South West Learner of the Year Emily Randall, Harefield Lodge South Ellie Tweddle, Bridge Court North Adam Pickering, Cecil Road Central East Lisa Hornsby, Woodlands Central West Victoria Sanford, St Helens Down South East To see who went on to win the awards on the night, go to page 11!

A big

Q Who uestion spo were o 2: n u A: O sors thi r gold s ye gilv C: C ie B: Ci ar? v oca -Co ica la

thankhisyou , year s

2019 sponsors r u o f o rt o p p ven Having the su e the evening e A big k a m to s u d e rs. help our shining sta our r fo l ia c e sp re mo – without y u o y f o ll a to thank you wouldn’t have s A E V e th , ty generosi been possible! have y delighted to ll ia c e sp e re e sor, We w platinum spon of r u o m o fr rt o p sup nsor h our gold spo it w g n lo a , a ic Civ gilvie. the evening, O

to t sors! spon

a look at n e k a t t e y ’t n If you have vailable a is it , y r e ll a g to this year ’s pho platform, Hive! ff on our new sta a look… e k ta to e g a p Turn the

r u O sponsors

And the

winners are..

A huge congratulations to all of our shining stars, our Voyage Excellence Awards 2019 winners!

Branch of the Year Winner: DCA Norfolk Finalist: Kingston DCA

This award comes from every one of our staff members, doing ever ything above and beyond they coul d possibly do, and for us loving them.�

DCA Norfolk

Field Based Team Member of the Year Winner: Helen Sherriff Finalist: Dan Woodall

Community Support Worker of the Ye Winner: Justine Gash, Berkshire DCA Finalist: Julie Harper, Dorset DCA

Year am of the Te y it n u m Com ns Cross Winner: Lio am Tom Finalist: Te

er of the Year kshire DCA et DCA

We are proud of our team, of all the people who cannot be here, they deserve a big massive thank you.”

Lions Cross Group Support Team Member of the Year Winner: Jackie Hullett, Service Optimisation Finalist: Matthew Taylor, Business Development

Community Manager of the Year Winner: Kerri Beasley, Staffordshire DCA Finalist: Rachael Hall & Robert Coggins, Swindon Metro Hub

t, Tonight has been brillian really good fun!”

Kerri Beasley

It’s amazing! It’s nice to know how much we are appreciated in everything that we do.”

Agency Bookings Group Support Team of the Year Winner: Agency Bookings Finalist: Business Development

Oh, it’s fantastic to be recognised by people you work with and to be nominated, it’s just wonderful.

And I’ve got such a great team behind me, and that’s what really helped, I’m sure of it.”

Jackie Hullett

a d at

ett

Care Home Team of the Year Winner: Harefield Lodge

I couldn’t believe it! I’ ecstatic. I think that it effort, it’s not just me

Finalist: The Granary

Specialist Team of the Year Winner: Millstream House Finalist: Wey House

I’ve brought my mum along tonight as she has been very supportive with me starting this job.”

Ellie Tweddle r Learner of the Yea Winner: Ellie Tweddle Finalist: Victoria Sanford

Car Wor

Win Dur

Fina Woo

e it! I’m more than that it’s a team ust me.”

Azra Bibi

Care Home Manager of the Year

Special awards Outstanding Achievement Winner: Ben & Tom’s teams Finalist: Emma Lock

We didn’t think what we did could actually win, because we just thought we were doing something normal.”

Ben and Tom’s teams

Winner: Azra Bibi, Westwood Finalist: Marilyn Walker, Cloverdale

ETHOS award Winner: Richard Gill & Wayne Tems, Ruddingto n View Finalist: Valery Farrelly, Mawney Road

Care Home Support Worker of the Year Winner: Hollie Pannell, Durlands Road Finalist: Peter Riley, Woodlands

We were so shocked that we won. I’ve never won anything so I’m very happ y to win!”

Richard and Wayne

Operations Manager of the Year

20 The 20 will be tions nomina in June. It’s g openin oo early to never t reparing start p inations! m your no

Winner: Kathryn Slater Finalist: Bev Pearson

A fantastic occasion acknowledging the outstanding contributions made by so many within Voyage Care.”

Andy Mogridge, Head of Commercial Sales, Civica

A great even ing showcasing t he best that Voyage Care and its dedicated te am deliver.

Civica are pr oud to play a part in this key event.”

James Kilmis ter, Workforce Sy stems Directo r, Civica

Meet our host, Sally Phillips Q. Can you tell our Zest readers an interesting fact about you, that they might not know?

A. I once competed in a regional gymnastics competition, and I came 114th out of 114, scoring 0.01 on my vault. But I didn’t let that put me off, and I continue to act like I’m good at gymnastics!

16

e h t s p o o c s n a i l l Ji

d r a w a i m o y a b A Sa de who really was r e n in w e n o s i There wa r Sade Abayom u O . se ri rp su y caught b cognising our re t u o b a ll a is award g! Operations in n e v e e th f o brightest star lls us what it te n e h rt o N n Manager Jillia t she’d won. u o d n fi to e k li was The Sade Abayomi award was kindly sponsored by Civica. It was great to have James and Andy there to celebrate with us all on the night and to raise a glass to Jillian!

Congratulations, Jillian! How did it feel to win the most prestigious award of the night?

“I am delighted and very shocked to have received this award, it means so much to me. I accept this award for

The short story

The Sade Abayomi award is the final award of the night. It highlights the hard work and dedication of our brightest star of the evening. This year Jillian Northen was our winner!

myself but also on behalf of my great team of managers and staff teams. Without their commitment to quality support and excellent service, I would not have this award.”

How are you planning on celebrating?

“It has not sunk in yet, but I will do something with my fantastic managers, and of course my husband.”

How would you describe the evening?

“The awards are always a great night in themselves but the lengths the company goes to, to honour its staff, is superb. The teamwork across the whole organisation is amazing.”

Congratulations Jillian! ,

17

Qu Who estion 3: sp the Sad onsore awa e Aba d A: C rd this yomi yea ivic C: S a B: Pe r? ains p bury co ’s

I accept this award for myself but also on behalf of my great team of managers and staff teams.�

A big thank you to

sponsors of the Sade Abayomi award.

18

A moment on the red carpet with

Ben and Tom’s team!

Ben and Tom’s team won this year’s Outstanding Achievement award. This award is all about going above and beyond to empower people to live fulfilling lives how, where and with whom they chose.

The winners of this award have worked together to make this a reality, helping Ben and Tom (two people we support) to enjoy each other’s company, despite the distance.

Congratulations to you all!

What did it mean to you to win?

“We didn’t think that we could win because we just thought we were doing something normal.”

“I think it makes it worthwhile, the travelling, putting

!

19

in that extra bit of effort that some people maybe wouldn’t.”

drive five hours back to Somerset. I think that’s really special.”

You all do an amazing job.

Going the extra mile for the people you support is not something you have shied away from is it?

“On Tom’s side, his carers will drive all the way up from Somerset to Nottingham and they don’t stop work when they get here. The staff sleep over, get Tom up in the morning and still spend the whole day working. Then they

How are you going to celebrate this wonderful achievement?

“We’ve just told Ben and Tom the news! They were both so happy, Tom was crying! They both said how much we deserve to celebrate, so we are going to!”

You definitely need to head to the dancefloor then. Well done everyone!

We’ve just told Ben and Tom the news!

They were both so happy, Tom was crying!”

20

Inside our new staf

We’ve been working bee-hind the scenes to create your brand-new staff platform, Hive.

It’s the place to go for all your policies and procedures, staff updates and exciting news!

Zest takes a look inside Hive to show you everything on offer!

We’ve got heaps of new, exciting content for you to explore from podcasts to videos and exclusive extra Zest stories.

Hive in stats:

23,545 visits 4,030 VEA page views

90% of users rated Hive, 4 stars or more

taff platform hive

21

Our policies are so much easier to find and download with our new search function.

No more duplicated documents or struggling to find what you need!

Psst… our homepage will feature the highlights and the latest must-have information!

We want your ideas!

I really do love it, it’s so interactive and inviting! I am really looking forward to learning how to use it to its full potential.”

Joanne, Service Manager

Hive is for our staff, created by our staff, so we want you to tell us what you’d like to see on the platform.

Contact communications@voyagecare.com and we’ll bring your ideas to life.

22

Competition time s card ore, a m t s hri em Our C is here onc hat etition w p e m e s o c o wait t e in store! t ’ n a We c s you hav sign on i e t d a e e r d c ndma er. a h r u b yo Enter y 25 Novem rs b winne e h t ill pick cember! w e W De on 10

To enter, simply send us your festive designs to Group Support at Lichfield by 25 November.

By email: communications@voyagecare.com

Just like last year, there are two chances to see your design made into a Christmas card‌ We will choose a winning design for Voyage Care, and our friends at Civitas Housing Advisors will choose another winner!

By post: Voyage Care Wall Island Birmingham Rd. Lichfield Staffordshire WS14 0QP

The winner will be announced on our Facebook page at 11am on 10 December.

Good luck, everyone!

23

Last year’s winners Voyage Care chose Julia’s design!

Civitas chose George’s snow scene card!

M u s ic C orner Debbie, one of the people we support in Somerset, loves Christmas! To get everyone in the festive spirit, she ha s shared her top five Christmas songs.

Debbie

1) When a Child is Born Johnny Mathis 2) Away in a Mange r Traditional 3) I Wish It Could Be Christmas Everyday Slade 4) Last Christmas Wham!

5) Baby, It’s Cold Out side Tom Jones & Cerys Matthews

I love the build-up to Christmas. We do lots of things like going to pantomimes, Christmas parties and Christmas shopping.”

Debbie

D o yo u have a favo ur ite bo ok or fil m yo u w ou ld like to re vi ew fo r Ze st m agaz in e? Let us know by emailing co m m un ic at io ns @ vo ya ge ca re .c om

What are your favourite Christmas songs?

t e g s ’ L et e v i t s e f

Have a go at making your very own Christmas tree decoration!

Use the cut-outs below to get started. Once you have cut out your shape, thread through some ribbon to hang on your tree.

2. Take care cutting out the template!

1. Use a hole punch to cut out the hole

3. Thread ribbon through the hole and tie a knot 4. Decorate with coloured pens and glitter!

to see you e v lo ld u o on We w ecorations d r u o y g n putti us a photo o d n e s , e e r t )t the onsent form care.com c d e n ig s d (an age tions@voy a ic n u m m co

Tell us what you think

We would love to know what you think of the new Zest! Send in your thoughts and ideas to communications@voyagecare.com or call the team on 01543 484 528.

5. Hang your decorations on your Christmas tree