Kelly, Service Manager at Derwent Cottage

We’re delighted to share that we have recently had not one, not two, but three new Outstanding CQC reports! Three’s the

Not only have Derwent Cottage kept their Outstanding rating for an incredible third time, newcomers Sadlers Place and Sheringham Avenue have joined them.

Zest spoke to the teams to get the inside scoop on what it’s like to be Outstanding.

Kelly, as the Service Manager at Derwent Cottage, how did it feel to achieve an Outstanding rating for the third time in a row?

“It was just amazing! Thank you to my staff, who put their heart and souls into providing the best possible care and support. The people we support are at the heart of what we do, we are a family and they come first no matter what.” Derwent Cottage

The inspector showed respect about being in the home of the people we support, and made the staff feel so comfortable.

We now have 13 Outstanding or equivalent services across the UK!

Abigail was very proud of the team

Charlotte, Deputy Home Manager at Sadlers Place, got the news while they were completing an annual service review… “Family, staff and people we support were all so happy. The staff continue to go above and beyond to ensure that Sadlers Place provides a fabulous life for the people we support, as they’re the ones that truly matter.” Sadlers Place

Champika, Service Manager at Sheringham Avenue, you’ve gone from Specialist Team of the Year at the Voyage Excellence Awards 2018 to NAS Autism Accredited in 2019 and now Outstanding in 2020, what’s next for Sheringham Avenue? We’re having a party to celebrate! After the celebrations, the team will think about working towards advanced accreditation for the service from NAS. It is amazing to be recognised for the hard work that the staff team have put in. Sheringham Avenue

The home deserves Outstanding. The staff do the very best for us to make sure we live a good quality of life.

Leanne felt consulted during the inspection.