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Troubled Families Interventions (TFI) 

Creating a safe and stable environment

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Independence, self-sufficiency and economic well being Improved health and wellbeing

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Engaging and progressing children and young people Wai Yin is an approved provider of Manchester City Council.

http://www.waiyin.org.uk/tfi

About Wai Yin Wai Yin Society has been supporting, empowering and working in partnership with Chinese individuals and families for 25 years.

Founded in 1988 by a group of community-minded Chinese women, Wai Yin has become one of the largest Chinese Community centres in the UK, sustaining its operations through commissions and contracts with mainstream organisations. As the society has grown, we have developed a range of employment, education and community services for Chinese men and women and for other ethnic minority groups, including Somali, Pakistani, Bangladeshi, Indian and many European nationalities.

Where we are located Wai Yin Headquarters Address: 66-68 Swan Street, Manchester, M4 5JU Tel: 0161 833 0377

Sheung Lok Well Being Centre Address: Grosvenor Centre, Justin Close, Chorlton on Medlock, Manchester, M13 9UB Tel: 0161 272 7482

Welcome Centre Address: 2 Greenhill Rd, Manchester, Cheetham Hill, M8 9LG Tel: 0161 833 0377

Lot 1 Creating a safe and stable environment 

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Language support – Translation and interpretation of materials, as well as providing English for Speakers of Other Languages (ESOL) courses.

Parenting course – A structured programme to equip new parents and parents from troubled families with essential skills in parenting in each of the three frameworks we currently provide.

Volunteering programme – Fulfilling volunteering opportunities for young people and families at our organisation and our partner organisations.

Home visits – Befriending support, signposting, interpretation and translation for users that are housebound, newly accommodated to their area or have issues regarding childcare.

One-to-one emotional support – Confidential support focussing on emotional issues facing the user, either at our premises or at the user’s home. These issues can be about befriending, social support and family issues.

Practical support – Workshops on topics such as education, health, housing and welfare. We can also offer one-to-one support at our premises or at the user’s home concerning the same topics.

Lot 2 Independence, self-sufficiency and economic well being 

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Practical support – Workshops on topics such as education, health, housing and welfare. We can also offer one-to-one support at our premises or at the user’s home with regards to the same topics.

Language support – Translation and interpretation of material, as well as providing English for Speakers of Other Languages (ESOL) courses.

Volunteering programme – Fulfilling volunteering opportunities for young people and families at our organisation and our partner organisations.

Accredited Learning in English for Speakers of Other Languages (ESOL) from Pre-entry level to Level 2, as well as ICT and Vocational Qualifications, such as Food Hygiene and First Aid. Essential Skills For Life programmes in a variety of areas, including:  Money management – exploring areas such as debt management, budgeting, credit and savings.  CV Building – One-to-one guidance in creating and updating a learner’s CV in preparation for employment.  Job Interview Skills – Mock interviews to equip jobseekers with the confidence they need in future interviews.  Confidence building and self-motivation – Structured programme to look at personal development and progression.

Lot 4 Improved health and wellbeing 

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Mental Health Support – One-to-one support and assessment with qualified Mental Health practitioners, as well as translations for psychiatric assessments. We can develop an individual action plan in partnership with the Mental Health practitioner from statutory services.

Community Engagement – Well-being and community engagement events and workshops on a variety of health related topics, including: checking for diabetes; mental health awareness; stress; depression; cancer, and; ‘Individual Budget’.

These events can be delivered in a community specific language or can be delivered focussing on community based aspects for attendees from outside of the community.

Sexual Health – Workshops and one-to-one support for young people in areas of sexual health, including contraception and sexually transmitted diseases.

Drop-in sessions for young people - Confidential support focussing on emotional issues facing the user. These issues can be with regards to befriending, social support and family issues.

Lot 5 Engaging and progressing children and young people 

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After school club / Homework Tutorial – One-to-one support and group tutorials in English Language and Mathematics, as well as one-to-one support in young people’s every day school activities.

One-to-one emotional support – Confidential support focussing on emotional issues facing the user. These issues can be with regards to befriending, social support and family issues.

Outdoor activities such as canoeing, sports day trips and residential camps, to encourage team building and self confidence.

Confidence building – A structured programme to look at personal development and progression.

Cultural activities – Activities and workshops focussed on cultural aspects. We can provide them in relation to the user’s own culture or for the young person to learn about other cultures.

User Pathway Each user has followed similar pathways, depending on their needs: 

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The user is given an initial assessment as to their needs. Using the assessment across projects allows for us to assess their wider needs and not solely address the immediate issue.

The key worker for the project will meet with the user and create a plan of action, detailing the interventions we will use.

Contact details will be passed, with the agreement of the users, to the external project staff who will contact the user to conduct a project specific action plan. If the provision of services requires the involvement of external agencies, the user is consulted throughout the entire process.

During their engagement with the project, the lead project worker will maintain casework notes for the user.

Evaluations will be conducted on a biannual basis throughout the duration of the intervention, as well as after specific activities, such as workshops or events. These evaluations will allow for families to express their feelings with regards to their current situation in a culturally sensitive way.

Regular case conferences will take place every month to discuss the progress of the user through the intervention programmes.

At the end of the intervention, a final evaluation and assessment is conducted to determine if any additional work is needed.

How to make a referral To make a referral to our service, please visit http://www.waiyin.org.uk/tfi and download our Referral form.

Complete this form either electronically or by hand and email it to troubled_families@waiyin.org.uk or fax it to 0161 839 3335. You should receive a response within 24 hours of your referral with an appointment for our qualified social worker to conduct an assessment of the user’s needs.

All users to our services will undergo an assessment, which is in line with the Common Assessment Framework (CAF). We have found common ground across the BME communities that we work with, and we have modified the CAF to accommodate this.

Telephone queries can be made using the telephone numbers below.

Please note that telephone queries can only be answered during office hours (9.00am to 5.00pm).

For more information, please contact: Alfred Chung, Social Worker 66-68 Swan Street, Manchester, M4 5JU Tel: 0161 833 0377 / 07946 480025 Email: alfred_chung@waiyin.org.uk

Jenny Tsang, Manager 66-68 Swan Street, Manchester, M4 5JU Tel: 0161 833 0377 / 07733 272 955 Email: jenny_tsang@waiyin.org.uk

or visit: http://www.waiyin.org.uk/tfi